Customer Reviews for U-Haul Moving & Storage of Downtown Jacksonville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Jacksonville

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celesta h. on

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All personnel were very friendly, knowledgable, and helpful. Made me feel comfortable being there. I would recommend this facility to everyone. They also keep it clean.

Sarah F. on

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Customer did not leave a comment.

booth w. on

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The hours are decent but something like 7 to 9 would be better, 6 to 10 like one of the competitors would be perfect. Please do not go to 24 hours, there is no reason for someone to be there that late

William H. on

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davis W. on

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KEVIN J. on

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The team there was polite friendly and professional

Rebecca G. on

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Tracey H. on

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Everything was great! The only thing I can think of is that the parking lot could have been cleaner.

THOMAS H. on

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GREAT

THOMAS H. on

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great

Todd W. on

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Customer did not leave a comment.

Edward K. on

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Everyone was friendly and check out and check in process was simple and easy! Thanks for everything!

Denise C. on

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POLITE, FRIENDLY AND PATIENCE

Gomez W. on

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Thw site manager was very helpful, friendly,, and went out of his way to make sure my needs was satisfied.

tasha B. on

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Julie D. on

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The customer service at this location was excellent!

carolyn C. on

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JOSEPH G. on

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Great experience!

Nichelle P. on

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Michael S. on

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I went into this location and found the Location Rep understaffed as he dealt with four customers and a situation where a renter got a vehicle stuck in the driveway. The Rep was very knowledgeable - did a great job dealing with the emergency and getting all the customer processed. I was impressed with his positive and customer friendly approach. He kept everyone informed and got through the three customers ahead of me in 10 minutes total! A real professional!

NORMA M. on

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My items I had in there was a tan by the rat it was rat droppings all over everything some of my things I had to throw away second clothes they was cut up by the rats and my kids stuffed animals was c

Chantel C. on

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Easy process. Great staff! Very good looking location!

Geoffrey C. on

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All staff are very friendly

Samantha S. on

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rafael P. on

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Susan S. on

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We always receive the best service here!

Robert J. on

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Anthony L. on

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shoshana H. on

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The employee at Ashley road uhaul was so nice and helpful. She was patient and understanding and assisted us in obtaining another storage unit when the original one I ordered was too small. She was so pleasant and made the day much better!

Christopher P. on

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Great service, reliable transportation and equipment.. On line checkout app for after hours doesn't work multiple problems uploading information call center busy

gary N. on

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Excellent service equipment was great quick and easy employees very upbeat and positive

Moyses L. on

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sharon p. on

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The staff was very helpful and courteous. Also professional . Bryan was very helpful.

ernest w. on

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Mr Bryan is a great manager

April B. on

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The manager was great I will definitely use this location again, in fact, they were better than other locations I have used near me and I will try to go to this location in the future if possible!

Drew B. on

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Customer service representative extremely rude. I was directed by dispatch to drop off a truck and AT. I show up to location hours later. Lady inside asks if she or how she could help me. I respond I am here to drop off a truck and trailer(seconds later clearing up that it was an AT). The lady responds “with a what?!?!” An auto transport and a truck. Oh no I don’t have room for that here you will have yo take that (AT) somewhere else. Then I proceeded with my drop off at this location because that’s what o was directed to do hours earlier. Which I also told this representative that dispatch sent me here. I get it communication error by dispatch and location or whatever. This lady should have taken the problem in stride and put out the fire after I left the premises. Not continue to treat me with disrespect like I was the problem. Extremely rude. People don’t need to have experiences like that regardless of business. This is more like a McDonald’s interaction where employees have less class and training. She needs a customer service training class. I also have my brother in law that witnessed her actions. Have a good day UHaul. Thank you for the rental.

Grace H. on

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This was a very short notice rental, and Bryan set us up with exactly what we needed. Great experience!

vashti R. on

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Mr. Petty is professional and very knowledgeable about everything "Uhaul ". He is like a " Uhaul " ninja. He knows what you need and is quick to recommend solutions for any storage problems.

Lisa D. on

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jerna H. on

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Jeff M. on

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Excellent service. Super friendly!!

Erika S. on

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Vivian P. on

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The customer representative was very informative about the usage of the truck and equipment. The checkout and check-in service of the truck and equipment procedures were quick. The improvement in customer service was great. I will recommend my family and friends to this location.

thandekile M. on

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stacie B. on

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Keep doing what you’re doing... providing excellent customer service and conducting business in a professional, courteous manner.

Franz A. on

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Smooth like butter...easy in and easy out

ARMANDO N. on

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The Black male and female attendants were very attentive and helpful. Great people to do business with.

JAMES J. on

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Brian is an excellent manager and runs an excellent facility along with excellent customer care.

Tom S. on

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Bryan was great. Very friendly and respectful.

bess O. on

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Moving was a horrible four families moving in at one time and one elevator really. This building need at least two. Bryan was wonderful and very helpful. Climate control floors temperature on 80 is that hell control.

Paige J. on

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david B. on

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The manager went above and beyond for us

GroundWor J. on

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Bryan is great and the hours are great. The rodents were ruining our camping gear. I would NEVER go there at night for fear of a rodent popping out at me. Had two posion boxes and tons of blue poop.

Nelson M. on

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Debra B. on

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Lisa and Bryan were friendly, helpful and efficient every time we were there. If I ever need a storage facility again, I will definitely return to this location.

Alexis E. on

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Mr. Bryan has amazing Customer service skills. Customer satisfaction was really his priority. Very professional staff.

Roger B. on

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tracy S. on

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Michael B. on

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Olvin G. on

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Andrew T. on

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The self-check-out app has many problems. I had to submit my photos twice, enter some data three times, and still the app didn't complete the process. I eventually had to go inside to check-out.

Stephen G. on

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Very mean staff and rude

CECILIA F. on

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It wouldn't been bad if it wasn't for the rats problem. Other than that it was a wonderful place for storage.

alexander H. on

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Customer did not leave a comment.

STEVEN R. on

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Parking lot is too small for the amount of trucks they put there! I had to park in the street to do any loading or unloading!

kenneth h. on

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Service was outstanding

yolanda m. on

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Everyone was nice and helpful.....

Maurice D. on

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Jerry A. on

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Regina C. on

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Good service

John W. on

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Nothing

Sean S. on

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The person who processed my move out was fantastic! But other staff members were decidedly unhelpful! Maybe it's my outrageous British accent that irritated them. The unit was also full of rat poo...

VALERIE h. on

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Everything was great when I used this facility.

ROBERT K. on

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Great service

GLOBAL MEDICAL M. on

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Brian, the manager runs an excellent family. Always immaculate and my access system always worked. Best storage in Jacksonville, especially for safety and security

LASABLE J. on

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Victoria G. on

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Only problem I was just charged extra dolly

Mose S. on

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Great place.

Richard L. on

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Great service, if you need storage this is a good place.

Deborah L. on

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Customer did not leave a comment.

Joseph S. on

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Brian who was managing the location handled all customers efficiently and courteously. He went out of his way to make my pickup was smooth and timely. He is a real gentleman who can engage in small talk while processing orders - a real skill.

jenny r. on

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Great staff and facilities

Barbara B. on

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Customer did not leave a comment.

William L. on

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Plenty of damage that was not marked before trying to rent it out again. Also I could have gotten another day but I was not informed so now I had to pay for it.

Brenda W. on

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GREAT PLACE OF BUSINESS!

Lair H. on

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The rental truck I received had a damaged side mirror, which at times made it difficult to switch lanes while driving. That issue should have been fixed or I should have received a different considering I was traveling close to 400 miles.

Eduardo G. on

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I reserved a 5’ long trailer and Uhaul agent called me three days in advance to let me know that that type of equipment wouldn’t be available. He gave me a monster 6’ by 12’ trailer that I was not familiar with. Otherwise, good experience.

LeAnn H. on

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Tiffany L. on

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eugene l. on

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Maneger. Was most helpful and guided me through this whole experiance

Scott P. on

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khadijah j. on

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The parking lot is too small to fit in those tiny spaces sometimes.

Debra G. on

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Irene C. on

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The two store associates were very helpful, friendly and professional. We were running a bit late to pick up the trailer, but they happily accommodated us and answered all of our questions. They offered great customer service.

Christopher J. on

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Customer did not leave a comment.

randal h. on

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Brian, Was very professional with the help that I needed,,and I was very satisfied with the service that he provided,,and I think that he is an asset to the U-haul company RANDAL HOLMES

felicia M. on

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Customer did not leave a comment.

Dale B. on

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We did after hours drop off

JEFFREY G. on

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Parking lot was so full it was nearly impossible to navigate. Nowhere in this review is a place to review the equipment I rented. The 4x8 trailer I rented LEAKED LIKE A SIEVE! We drove only 3 hours and rain along the way. Our contents were thoroughly soaked with water when we arrived at our destination. continued - >

Lyndle L. on

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MARY B. on

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The young man that checked me in was very helpful. I was very upset about the service I received in getting the Uhaul, which I'm supposed to get a$50.00 credit and I haven't received it yet.

Richard L. on

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Helpful staff, clean facility.

THOMAS H. on

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EXCELLENT

bernard M. on

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Customer did not leave a comment.

James M. on

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Jay M. on

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Claudette G. on

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Mary B. on

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Rebecca S. on

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When I picked up my truck, Bryan was friendly and efficient. And the young woman (didn't get her name) when I returned the vehicle in the afternoon also was courteous and quick.

Scott B. on

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Customer did not leave a comment.

ANGELA D. on

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Great service with excellent customer service. Brian and his team are awesome . If I ever need another storage or truck I will definitely use Ashley Street location. Great job guys.

Katharine C. on

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kenwin j. on

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Thank you Mr. Petty and Ms. Lisa for your professional support, and encouragement when I needed you most...thanks for keeping my bicycle in the basement..you are missed!

Patricia J. on

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Tiffany L. on

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Deirdre J. on

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GEORGE B. on

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Had to go to three locations to find an auto transport trailer. I would think each location would have at least one.

CHRISTIE k. on

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Nice clean facility the clerk was friendly and helpful!

Danilo M. on

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My experience was in renting the unit. My daughter and I were assisted by Bryan Petty.He was exceptional. We appreciated the way he helped us and made the rental process easy. Kudos to him. My daughter returned the unit the following day. She said there was only one employee there and the woman was under a lot of stress because there were many customers there. I always rent from UHaul whenever I need a truck. Usually at the store on NW 6th Street in Gainesville. This is probably the only time that I will rent from your downtown Jacksonville store.

Elisabeth P. on

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The truck itself smelled like homeless people had been living in it. None of the staff in the store where I picked up the truck from were helpful at all. It was a horrible stressful experience. It was poor to say the least. I can’t believe you can charge suck rates for a truck that smells like human feces.

Ean P. on

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katherine s. on

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Friendly, quick moving staff. Never had to wait for anything. Overall satisfactory experience.

Michael P. on

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I had the awesome pleasure of working with the owner of this location, Lisa D. She was so helpful and accommodating during my rental experience. She exhibited phenomenal customer service towards me and I am now her customer for any future U-Haul rentals. Thanks for everything Lisa!

Dalton C. on

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Crystal W. on

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Great customer service...5 ??

richard V. on

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The staff was extremely helpful and very courteous. Honestly one of the best places I’ve ever dealt with.

alexis J. on

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Customer did not leave a comment.

kiowa c W. on

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Mary C H. on

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adam d. on

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It is a nice place to store my stuff. Safe and secure. Thanks

david C. on

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daniel m. on

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Good customer service and they make you feel welcome friendly the best.

bertha m. on

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The employee was nice, he assisted me with everything I needed and offered help if needed. Ms. McIntosh.

lemuel p. on

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Courteous and efficient.

Leroy H. on

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The process of obtaining a storage facility and checking out was very smooth. The staff was very helpful as well.

claude m. on

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Very well run facility.

Azyta A. on

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Bryan is fantastic! He was the best part of my Uhaul on W Ashley experience. He was friendly and very helpful! Thank you Bryan! The facility needs a freight elevator and better lighting though.

Leroy H. on

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The process was seamless and quick. Customer service was great.

John S. on

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Service was great but attempting to park and unload was a challenge when 2 larger trucks were there simultaneously unloading otherwise it was great

Diamond B. on

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amelia c. on

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Keep up the good work

Michelle P. on

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I kept my stuff there for 1 year. A little disappointed with the debris in my storage locker. Not sure if it was rat droppings or what

Dennis H. on

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FOR ONE PERSON THERE ON A SATURDAY SERVICE WAS EXCELLENT..

Brenda W. on

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Great customer service! Ideal spot! I wish that I had checked them out first; I wouldn't have 2 different storage units.

amelia c. on

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They have friendly staff the building is clean and I'm satisfied.

marvette a. on

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I'm a satisfied customer

robert g. on

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Great people good atmosphere was more then happy with service would recommend anyone at anytime thank you U Haul you have some good business will come back again it's blessing dealing with you Thank

catie w. on

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Lisa helped me set up an account and was very friendly and knowledgeable throughout the process. I came to your location at the recommendation of a friend and was not disappointed. Thank you!

CHIQUITA M. on

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I was pleased with the service

octavius h. on

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Staff was very curt at times. Not to me. I observed their interaction with others on several occasions.

vivian m. on

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Clerk nice and very prefectional.

tanya w. on

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Being a Customer for at least 15 years I can say that I’ve seen the customer service and upkeep improve (although stagnant at times) and the vagrancy/ loitering decrease (although stagnant at times)

TIGHIST P. on

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I am writing this comment because I was extremely disappointed with the cleanliness of my storage unit. My belongings were ruined with rat urine and rat droppings. Never again. It was a nightmare.

shirley c. on

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Thank you so much for all your help and hard work. I greatly appreciate your good customer service !!! I would refer others to you easily 🙂. Shirley

lashaunda l. on

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The place very clean and well lit. The manager provides professional top notch service! I would highly recommend this storage to others.

nicole j. on

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Didn't run into any inconveniences.

Michael B. on

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Great experience. Friendly staff.

sierra h. on

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They are very understanding I had just had an accident on the bus that had me with major back and neck injury and I wasn't able to pay my storage bill and late fee they handled everything proffesionab

BARBARA B. on

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Awesome crew

lemuel p. on

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The staff should be given a pay raise and or placed on a performance based incentive scale. Bryan and Lisa are professionals who multi-task effortlessly. Whatever they are earning they deserve much

Emily S. on

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Move in day and all payments were a breeze. Brian and team were so kind when our semi didn't show up for 4 hours and was super accommodating. Definitely recommend him and his team to anyone!

Erika D. on

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The manager there he was very courteou/ helpful and very polite. He was the type of manager that knows how to manage. I believe that this storage facility runs very smoothly because of him.

CHERON W. on

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Yes

Kathy S. on

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Very helpful staff providing a full service moving experience

Gisela s. on

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Would have liked more hours.

Tabitha M. on

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The staff was nice well matter and great attitude

Anthony B. on

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I have attempted to lodge a formal complaint vis the internet, regarding the counter person on 11/ 2 at 4-5 pm. It was the rude / nasty female. I advised her that she was so rude and nasty in demeanor

Melissa D. on

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all my personal items got stolen and the supervisor didnt even try roll back the camera to see who stole my stuff

Scott R. on

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Did not feel safe or comfortable in this complex. Every time i went in there, i was haggled for money by homeless people!

Antenet S. on

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Lisa was awesome!

Robert D. on

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This email was no longer in use. The correct email is Onyxboy81@gmailcom

Ron'shay F. on

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I WOULD LIKE TO THANK AND APPRECIATE EVERYONE AT UHAUL DOWNTOWN

Gwen W. on

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Having a place accessible for discarded items would be helpful

Gwendolyn G. on

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Mr Brian the office Manager is excellent. Even thou he had a personal matter that required his presence and the office was Officially closed, he stayed and attempted to process my rental. Thank u

roderick F. on

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Nice and clean storage, one of the best I visited.

Rachel I. on

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Very friendly, courteous, helpful and very respectful.

Emily S. on

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Everything day of was great for move in. The staff was accommodating and so friendly. The confusion between my reservation and actuals during move in were easily resolved with the manager.

emanuel m. on

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Staff was very courteous and helpful

shontae h. on

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They have rats and bedbugs and roaches I threw a whole basket of clothes away

TRAVIS RUSSELL M. on

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Getting climate controlled unit next time. That heat is not fun.

luis r. on

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no comment

george h. on

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THERE WERE PEOPLE THAT CAME IN AND GOT INSIDE THE STORAGE AND ATE. THERE WERE ROACHES.

greogery w. on

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No issues, will totally come back if needed.

tobyias j. on

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Brian was a godsend to work with while I maintained a storage unit at the facility. He and Lisa were ALWAYS a pleasure to work with.

Angelica L. on

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The homeless population using facility and nearby grounds a bit unnerving. Never go the facility alone.

GREGORY P. on

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The manager Brian and the assistant manager Lisa were very courteous and professional at all times. My rating for them is higher than that of the facility itself.

glenory p. on

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The staff here I find to be very friendly and accommodating. Never had any issues getting what I needed.

MABEL O. on

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I recommend this facility to family abe friends... Was a very helpfuls, all employer was very kind. Never had any issues... Great facility..

tina l. on

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they made the logistical part easy

Lamar O. on

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