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sean M.Customer Reviews for U-Haul Moving & Storage of Downtown Jacksonville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Moving truck cab and storage area smelled like cigarettes and dirt. The attendant was rude to me because I did an online reservation and pickup and the truck assigned to me was parked with a fence behind it and another truck in front of it. I let her know I wasn't sure how I could get out with it parked like that and I was told in a condescending and rude way “Well you should've picked the one in front.†I then explained that I would've but the system assigned the vehicle and I had no choice and her attitude immediately changed and she moved the other vehicle out of the way. Also, when I got the vehicle, it had less than 1/4 tank of gas. Overall I would not recommend this location.
Jennifer A.Great location, great customer service
Meagan R.Mice droppings frequently visible in storage unit as well as eaten through plastic bags and cardboard boxes in the unit destroying items. Uhaul would not prorate the month, advised of the move out but made me pay for the full month.
CAROL W. | Overall ExperienceThe customer service was excellent. Had me in and out on rental and return
Vincenzo M.Very proffectional
terry w. | First ImpressionsIt used to be a time when a customer would have access 24/7. What happened?
joe w. | First ImpressionsFor two years Uhaul was a big help and reasonable, Thank you.
Porsha J. | Overall ExperienceAlways clean and staff always knowledgeable. Great storage experience.
Patricia K. | Overall ExperienceFantastic experience
Evan J.Ran smoothly from start to finish, in my 42 years in Jacksonville. Uhaul is my go to for moving. Thank you and appreciated the customer service and courtesy.
Benjamin A.Another customer did not return a truck so Brian did a great job to accommodate and make things work, Very happy! Rich
Rich P.Staff was really polite Miss Lisa and Mr Bryan was awesome.
BEVERLY J.I didn’t end up needing the unit the customer service experience was beyond excellent
Renell G. | Online Move InBetter Costomer vehicle parking. More available variety to choose from.
Antoine B.The truck had grinding brakes and a transmission that shifted very hard from the start. Pulled to the right. Made it to the destination then the right front wheel experiences a bearing failure or brake failure or both. Tire blew. The truck had been maintained very poorly.
Peter G.Tires were only inflated to around 30-40 PSI. Cargo Can says 55 for front tires and 80 for back tires. Spent over an hour filling them up at several gas stations
William C.Thank you guys so much my move was so easy thank you for being the company that you are God bless
Eleshia O.You all have an amazing employee in that man. I am sorry I do not know his name I'm not sure I think he is the manager I'm not sure but whoever rented me that truck was amazing. My father is challenged with walking and he pulled the truck for us and he opened the door when I put the walker in he was just amazing. It was truly the best U-Haul experience.
William M.Lisa was very rude. Her customer service was extremely poor.
Derrick D.Received the truck and it was full of roaches from small to large ones. Whoever had it before me was nasty. I had to go and by roach spray. A sponge mop and flooor cleaner to clean out the truck. Wasn't a good fit this time… very disappointed.
Sabrina C.It’s expensive for storage. The hours are inconvenient for my work schedule.
Corbin K. | Overall ExperienceIn the future to have hire people to answer the phones if possible*
Marva S.The reservation process is terrible. The preferred location did not have the truck reserved. Ended up with a much bigger truck than wanted or needed. Kudos to owner of U-Haul Moving & Storage of Downtown Jacksonville who stepped in to solve the problem.
Eric S.Bryan is the best!! Takes great care of us every time. He is an asset to the company.
SHANEEKA N.Overall the truck was clean but the inside windows were dirty and mirrors on the truck were very hard to move, the building and storage was very clean and hand truck was bent making it harder to use
Bruce B.The owner was super friendly and accommodating and helped changed my reservation when I was running late. He was enthusiastic and funny and make the check in experience a breeze. The truck was already pulled through and we left within 5 minutes!
Mark Z.helpful
THEODOSIA T.Lisa is a great representative. She was friendly, professional and took care of business in a timely manner.
Brent T.Brian and his staff provided professional courteous service.
eddie e. | Overall ExperienceI was pleased with their service.
Chrishanda D. | Overall ExperienceBryan is amazing! The BEST customer service ever! He went beyond the call of duty!! I greatly appreciate all his help!!!
Mia M.Bryan is great.. I have had a unit there the past 4 years.. never had any problems...
jennings m. | Overall ExperienceEasy access in and out of building. Managers were very nice and helpful! Would use them again.
JENNIFER E. | Overall ExperienceFast easy drop off experience with no additional charges.
patrick K.Kind staff!
JAMES O.Bryan and Lisa super helpful and professionalism occur all the time.
Denise C. | Overall ExperienceNothing! My experience wad exceptional
Jontae I.Bryan and his team are great!
ANDREW S. | First ImpressionsI had a minor incident with a car denting my door of my vehicle while it was parked in your lot. I am currently in the process of filing a police report so U-Haul will release the video of the person who damaged my vehicle. With that done, I will be happy to have the matter resolved. The staff was excellent at relaying what I needed to do to move this issue forward and towards a resolution. Clifton Baradell 225-329-3442
Clifton B.Make sure equipment is in the van
Krista M.I have used this location twice
Lucienne S.Everything was great. I can suggest ideas...have 2 keys for customer...one for driver and passenger if there is a passenger in case key locked inside. Or equip vehicles with onstar or similar to open locked vehicle or start without key and track vehicle. Customers would have choice to opt in or out.
KENneth W.GO JAGS
derek b. | Overall ExperienceI will recommend shipping with a pod in the future.
william T.Easy return. Friendly staff.
johnathan B.Make sure the vehicles are working properly. The van I rented had a few issues. The brake light and signal light wasn't working and the tire pressure light was on.
Pacidda M.Everything was great. Smooth process all the way around - really helpful during a high stress time like moving.
Jessenea S.The only thing I would change is that they need a bigger parking lot. But they are great people and I would certainly recommend them.
Edward M. | First ImpressionsCheck engine light was on in vehicle when I left with it. Overall though vehicle drove fine, but at red lights you could feel it engine jumping.
Brandon G.I appreciate the functionality of the storage facility. Bringing things into the indoor facility might seem somewhat troublesome, but actually everything is safely stored and kept and it just takes a short time to move everything.
Refugio R. | Overall ExperienceThe lady on duty is extremely knowledgeable and helpful with a speedy f
Dianna C.No radio no gas
Janet J.Excellent customer service. Bryan P. Was very helpful not only on site also on the phone I call numerous of time and sure enough he was very informative with my storage reservation on a different site since i waited over 25 min he suggested that he would take care of my reservation storage would give me a call as soon as possible. Always with a smile am very satisfied. I wish I could say the same on the storage on Phillips HWY.
Jacinto G.Bryan was very nice and very professional
JANICE W.Courteous and professional service.
Pamela F.Bryan and Lisa excellent staffers. They ho anove and beyond to assist customers. Thanks
Denise C.Lisa and the other young man for a very patient and accommodating they make a great team thank you guys so much I really appreciate you all
felicia W.I'm so sorry but if I don't say anything nothing will get better
Betty C.Helpful staff and kind.
Armand K.Super fast and simple transaction, the workers at this location are also very friendly and easy to do business with.
Marcia Z.I. Was. Not. Happy. With. This. Rental. At. All...... There. Wear. 2. Things. Wrong. With. This. Rental. And. I. Think. I. Should. Not. Be. Charged. For. This. Rental........ The. 2. Things. Are..... The. Drivers. Side. Mirror. Was. Lose. And. There. Was. A. Clicking. Sound. Close. To. 10. Times. When. I. Would. Try. To. Start. The. Engine...... I. Just. Found. I. Have. Been. Charged. For. This. Rental. And. I. Think. I. Should. Get. A. Refund...... I. Had. To. Keep. On. Adjusting. The. Drivers. Side. Mirror. To. See. The. Traffic. In. The. Left. Lane...... This. Was. Very. Aggravating. To. Me....... There. Is. A. Screw. Missing...... This. Is. What. Is. Making. The. Mirror. Lose. As. Can. Be........ This. Uhaul. Location. Does. Not. Maintain. The. Vans. Or. Big. Box. Trucks. The. Way. They. Need. To. Be. Maintained. And. Again. I. Think. I. Should. Get. A. Full. Refund.........
Joe H.Keep Your General Mgr Bryan…very helpful and patience.
Sabrina R.No Improvement needed. We got to meet with the owner. Cool guy!!!!
sherryl P.Just wish the storage at night if needed to
gale W.Check tire pressure in van. The light was on.
Tarshea S.Associate was very efficient and professional!
Henry M.MR. PETTY WAS EXTREMELY EFFIENT AND COURTEOUS. DISPITE MY POOR PARKING JOB
Debbie J.Thank you all
Shirley J. | Overall ExperienceI love this location it is convient and they always treating me with excellence. From the manger all the way down to the staff. I will always recommend people to use this location.
MUZETTE T. | First ImpressionsAbsolutely love this location! Building is older but Always very clean and well-maintained. The staff is very helpful and very professional.
SUSAN G. | First ImpressionsThe manager, I believe his name is Brian. He’s excellent. He really went the extra mile for us with the whole process helping my husband out. Very friendly. If we need to use again we’ll come back here!
Kathy Q. | Overall ExperienceThe staff in Jacksonville was very helpul.
YIMIS B. | First ImpressionsLisa was extremely helpful in locating a storage On the floor I requested.
Denise C. | First ImpressionsI liked it was Kool
Joshua H. | First ImpressionsCustomer services are Awesome, brayan and the other Old lady, They are Amazing I can’t tel
godfrey m. | First ImpressionsManager Bryan very helpful
barbara A. | Overall ExperienceEverything was perfect except closing at 7.
Sharika T. | First ImpressionsIt was a pleasure doing business with you.
ANTONIO C. | Overall ExperienceI really appreciate the staff, exspecially Bryan!!! Bryan is an angel 😇 on earth!!! He helped me tremendously! Bryan also made sure I moved in the storage carefully with assistance due to back issues!! He is very professional! I recommend uhaul storage downtown… ask for Bryan past tense of 5 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️💫😇💫
CHARESE R. | Overall ExperienceEverything went well
William D. | First ImpressionsThanks
carolyn w. | Overall ExperienceThe reason why I said No to the staff worker. The Lady that work their needs to learn more about customer service. To me she treat people as if they are homeless not everyone is homeless. She does not have consideration for others. I apologize for not remembering her name. She is the only White American Female that has been working there since I have open up my account between 2019-2021. I would like to send a special thank you to Mr. Bryan Petty the GM for taking the time to be considerate of others, Professional personality towards people. Keep up the Excellent work Sir, If I had to reopen my account in the future it would be my pleasure to do it again. Thank You U-Haul for your service. Michelle Clunie Monroe
MICHELLE C. | Overall ExperienceAmazing how this location is nice and ran very smoothly.
Patricia K. | First ImpressionsBrian was very helpful and professional!
HECTOR J. | Overall ExperienceThe lady on duty at that time was very courteous and helpful!
gregory k. | First ImpressionsI love my local u-haul location, I try to use tha same one each time so I could to know tha staff, that works for. I always get great service.👍
bobby b. | First ImpressionsI had an excellent experience right from calling to reserve the unit to arriving with a trailer to leaving after I had all my stuff in the unit. Everyone was very friendly and helpful. It was a very good experience.
Erin B. | First ImpressionsLove it and the leadership!
Leon E. | First ImpressionsThe manager and the sistem manager we r very helpful. And day keep the place very cleen. And Organice. And allways sehem cleaning the truks as day come in frome Ben use i really recommend this place day do a good job
jaun r. | Overall ExperienceMr Petty deserves a raise . People like him are hand to come by . Thank you for such great customer service.
Porsche M. | First ImpressionsNeeds AC on all floors
Sharron B. | First ImpressionsWould be nice if it was open 24 hours.
Barbara M. | First ImpressionsReporting rodent droppings in my furniture. I reported it to the person who was working when I checked out.
mel j. | Overall ExperienceGreat staff . Great place . Only thing I could really say is it might need a bigger elevator. Overall would recommend.
Dusty S. | First ImpressionsHad my unit for over 2 years. Mr. Petty and his staff are professional and knowledgeable.
vashti r. | First ImpressionsWould love the hours to be closing open till 10 PM
teresa c. | First ImpressionsBryan & Lisa were ansolutely Amazing over the last two years I have had a unit there. Through Life's ups and downs (even before Covid -19), they were Always there on the phone or in person, eager to help, knowledgable, Friendly & made you feel Welcomed always. They went above and beyond & I will never forget them. It was bittersweet for me to move out but their compassion, professionalism & Customer Service during some of my darkest days, made such a positive impact. Thank you!
denise s. | Overall ExperienceGreat
KECIA B. | Overall ExperienceThe staff was professional. The manager Bryan help with me a lot of questions or concerns I may had but over all everything was great for the time I used the storage unit. I do recommend that they do get some air conditioning other than the first floor.
ric'toria p. | Overall ExperienceBruan was helpful and kind
Johany C. | First ImpressionsBrian and Linda are phenomenal! Both have been the greatest of help for the 2.5 years I had a storage. My issue with the facility is corporate. The elevators were down for well over 6 months. This is UNACCEPTABLE on all levels! Although cost was zero out monthly, I had items in storage 2 months after I closed/moved into new house. My wife was very upset by this lack. Corporate needs to do better!!!
magic sons t. | Overall ExperienceManager Bryan Petty was pleasant and helpful. I would definitely use this facility again. I enjoyed working with Bryan.
Lewis M. | First ImpressionsByran is the best and the lady who works the Ashley St location. I give them 5 Stars all day. However....the 2 Stars are for the elevator being down way too long. But.... I'm still very thankful for this location overall you guys are great.
Joanne A. | Overall Experience