Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Will be moving in some stuff on Thursday fed 25th
Your rental counter salesman was excellent (very helpful)!
Nothing that I can see from my experience.
Miss Lisa was awesome! She checked me in real quick, and she was very pleasant. That's one busy lady, who's great at her jobs! Highly recommend this location.
Bryan is amazing and was super helpful!
Open an hour earlier please
Lisa was fabulous, making the whole experience a pleasure.
This location was so professional and friendly that I did not feel awkward at all renting a truck. They were very informative and helpful with getting everything that I needed to make my move easier. They made a recommendation for a mattress cover that was excellent and the bag that I used did not rip or tear it was flawless. Thank you so much for making my move easier!
You gave notice that I had to clear out one month before. You clearly knew this would be necessary well before that. However, you waited so you wouldn’t have to refund any rentals. I left town the day of notification (after being there 10 weeks) and had to impose on others to clear my stuff out. Thanks for nothing. Your customer service stinks.
Love them
Everything was excellent
My service rep was very polite and helpful!!!!Keep up the great work!!!
Nothing. Bryan Perry was amazing.
Owner is Awesome! Used this place for years love 🥰 them!!!!!
Downtown location had very little lot space for the vehicle, but the staff was very helpful.
That manager guy was cool
I thought the staff here was very accommodating and very thoughtful. Access to the unit was no problem but I was really surprised that I couldn’t get into my Storage facility area after 8 PM. It would be nice if this location would allow some later hours for accessing my property. I should mention I wasn’t in this property very long for a week in one day however I wanted to come the night before I needed to clear it out and pack up the truck I had to wait until it open the next morning. There seems to be a lot of homeless people coming in and out of this location I’m not sure what the alternative is for these individuals. But the ease and thoughtfulness of the people that work at this location was paramount and very comforting to see
great staff, always willing to help and assist, going above and beyond the expected, I will know where to go for storage, thanks all,
Found the site very valuable, friendly, clean, convenient for storage during home renovations.
The representative was very helpful and courteous! Very easy rental process.
The truck when turned go the right or left made a LOUD creaking sound I rent from here all the time never had a problem but I was scared this truck was going to breakdown on me. Other than that Lisa and the store manager is AWESOME?!
You were very helpful
drop off was a breeze and very friendly
Love it..may best friends..thanks
Not a thing everything was on the professional level and sanitize manner.
Great and excellent service at this location, a big shout out to costumer service rep Roy Covington for his great service and professionalism. Thanks so much for your help! I highly recommend this location, great experience throughout.
Really appreciate the Manager assistance at that location!!!!
The Staff members in Jacksonville on Ashley Street are professional and always courteous. I would always recommend them.
Bryan and his staff are super easy to work with and always friendly.
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Bryan & Roy were more than Awesome!!!
Bryan is a very polite person to deal with on the phone and in person. Always friendly with a smile. Kuddos to this location amd it's teamwork. Not to leave out the gentleman who check me back in first time meeting him but great addition to the great team.
The customer service is fantastic, hours of operation are accommodating, the online option to return the truck is flexible and easy to use. Overall experience was very positive. I have some feedback which has nothing to do with the business but the area where it is located. I felt as if I needed to be aware of my surroundings with the after-hours activity in this part of the city. I did not experience any problems, it is simply a comment on a how I felt personally. I realized the premises is under surveillance with serval cameras and that did give me a sense of security.
CRUISE CONTROL! Your trim line fuel saver, green line bar gage is a joke! You know this is the year 2020 right? The amount of money spent on that fuel graph gage could have been spent on a common CRUISE CONTROL! 3000 miles with no CRUISE CONTROL IS JUST STUPID👈 If you need a professional driver to help you set up your future trucks I would be glad to help. No human can drive better than a Computer CRUISE CONTROL 👈 this is your major down fall. Will never rent a U-Haul again for a long trip! What idiot would not order CRUISE CONTROL on moving trucks!!! That's the only thing that's wrong.
I had two units at this facility,brian is one of the best manager's anyone can ask for.he did all he could do to help you.i really needed the help.ms.lisa is also a awesome person.thank you so much to the both of them.
Everything was great! Thank you!
Thank you keep doing great work.
Very friendly dedicated and knowledgeable staff!
Excellent customer service.
Mileage rates
we'll be back! As a matter of fact, later this week
The staff was friendly and professional. After I was not able to pick-up the truck as originally scheduled, a staff member called about it and offered to reschedule my pick-up time to later in the day. Upon my arrival, the staff immediately got me checked out. They explained to me what to do if anything comes up out on the road, as well as the return procedure on the other end. I would recommend this U-Haul location to others.
The workers there was very help and courteous! They worked with me with my moving situation and made the entire experience easier. If there were a review of the staff I'd give them 5 stars!!!!
Clean the trucks. The truck I rented looked like it hadn't been cleaned in some time: mud was caked on the driver-side window, and the console area was dirty (hair, dirt, grease).
Over charged due to error in mileage. Was told I would get an email stating they refunded the overcharge. No refund has been processed.
The Manager Mr. Bryan was beyond helpful and made the process easy! Thank you
The customer facing card rew
Excellent
Marveled at your security, once did couple times good feature. Fellows that handled transactions were first rate, felt quite comfortable with following their procedure. Thanks
Continue doing what you do. Good customer service and friendly environments. Professional status is on point.
Always a pleasure dealing with Ashley Street Uhaul. Will use again and again.
The service clerk was excellent and very helpful
For some reason this drop-off location in Jacksonville was different than the one we originally selected. We were told from the previous location that we could leave it anywhere in Jacksonville, but when we tried to do an after hours drop off near our storage unit, it said there would be an additional charge... so we drove ways out of the way to this location to drop of the truck that we had to drive an hour to pick up on the front end. It made for a stressful (and expensive when you count the extra gas and rental car costs) pick up and drop off on both ends of a very long move.
Truck was out alignment and need to be sanitized and cleaned more.
Excellent service
The people that work in this place is amazing they help you during the whole process and answer any questions. Thank you!
A rating of excellent would require a cup of tea and foot massage. Other than that, I was pleased with the service and price.
I have recommended this site to several friends.
Lisa was amazing
The rep in the store was great. Very professional and helpful.
Great customer service. They work together and get the job done! its a Simple, quick and easy process! Thanks Uhaul staff!
Bryan was helpful and efficient!
Service was excellent! Bryan was especially helpful! It was a great experience.
Thank you the great and fast service.
great workers
The ground floor was cool and comfortable but the floor where my unit was was hot and uncomfortable. Other than that, the service was friendly and helpful.
I hope to have continued business with this company
Service was quick and efficient.
Room control temperature don't work properly. I had reserved a large unit. Was not available. Bryan, the manager, was very nice accommodating
Mr. Brian is above and beyond helpful. He has excellent customer service skills and extremely knowledgeable.
Bryan was the epitome of professionalism the entire time I was with U-Haul. He was extremely communicative and his and Lisa's customer service was on point each time I dealt with them. I will miss our monthly interactions. Thank you for everything Bryan!
Employees understanding and professional. Highly recommend U-Haul to anyone who needs to store their possessions. Downtown Jax Ashley Street.
Bryan did such an amazing job assisting me with my storage needs! He made sure to outline the entire process and answer any and every question I had with his expansive knowledge of the company. He is a valuable asset to your company! Please see to it that he receives a raise of some sort because he did such a fantastic job.
If I need anything in storage or truck use, this is the location I would think of and use. This location really represents the company name WELL.
There really needs to be somewhere else the uhaul trucks can park. It is extremely difficult trying to park to load/unload in that parking area.
Mr. Petty was awesome thanks again!!!
Fast and friendly service by staff . I would definitely recommend them.
Thank you so much for everything, i was greatful it was a truly blessing beeing all this time with y'all God bless you all.
Ms. Leesa was so professional, and courteous she knows her business. She made my check in a breeze.
All personnel were very friendly, knowledgable, and helpful. Made me feel comfortable being there. I would recommend this facility to everyone. They also keep it clean.
The hours are decent but something like 7 to 9 would be better, 6 to 10 like one of the competitors would be perfect. Please do not go to 24 hours, there is no reason for someone to be there that late
POLITE, FRIENDLY AND PATIENCE
My items I had in there was a tan by the rat it was rat droppings all over everything some of my things I had to throw away second clothes they was cut up by the rats and my kids stuffed animals was c
The staff was very helpful and courteous. Also professional . Bryan was very helpful.
Mr Bryan is a great manager
Brian is an excellent manager and runs an excellent facility along with excellent customer care.
Bryan is great and the hours are great. The rodents were ruining our camping gear. I would NEVER go there at night for fear of a rodent popping out at me. Had two posion boxes and tons of blue poop.
Lisa and Bryan were friendly, helpful and efficient every time we were there. If I ever need a storage facility again, I will definitely return to this location.
It wouldn't been bad if it wasn't for the rats problem. Other than that it was a wonderful place for storage.
Parking lot is too small for the amount of trucks they put there! I had to park in the street to do any loading or unloading!
Service was outstanding
Everyone was nice and helpful.....
Good service
The person who processed my move out was fantastic! But other staff members were decidedly unhelpful! Maybe it's my outrageous British accent that irritated them. The unit was also full of rat poo...
Everything was great when I used this facility.
Great service
Brian, the manager runs an excellent family. Always immaculate and my access system always worked. Best storage in Jacksonville, especially for safety and security
Great service, if you need storage this is a good place.
Great staff and facilities
GREAT PLACE OF BUSINESS!
Maneger. Was most helpful and guided me through this whole experiance
The parking lot is too small to fit in those tiny spaces sometimes.
Brian, Was very professional with the help that I needed,,and I was very satisfied with the service that he provided,,and I think that he is an asset to the U-haul company RANDAL HOLMES
The young man that checked me in was very helpful. I was very upset about the service I received in getting the Uhaul, which I'm supposed to get a$50.00 credit and I haven't received it yet.
Helpful staff, clean facility.
Thank you Mr. Petty and Ms. Lisa for your professional support, and encouragement when I needed you most...thanks for keeping my bicycle in the basement..you are missed!
Nice clean facility the clerk was friendly and helpful!
Friendly, quick moving staff. Never had to wait for anything. Overall satisfactory experience.
The staff was extremely helpful and very courteous. Honestly one of the best places I’ve ever dealt with.
It is a nice place to store my stuff. Safe and secure. Thanks
Good customer service and they make you feel welcome friendly the best.
The employee was nice, he assisted me with everything I needed and offered help if needed. Ms. McIntosh.
Courteous and efficient.
The process of obtaining a storage facility and checking out was very smooth. The staff was very helpful as well.
Very well run facility.
Bryan is fantastic! He was the best part of my Uhaul on W Ashley experience. He was friendly and very helpful! Thank you Bryan! The facility needs a freight elevator and better lighting though.
The process was seamless and quick. Customer service was great.
Service was great but attempting to park and unload was a challenge when 2 larger trucks were there simultaneously unloading otherwise it was great
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Keep up the good work
I kept my stuff there for 1 year. A little disappointed with the debris in my storage locker. Not sure if it was rat droppings or what
FOR ONE PERSON THERE ON A SATURDAY SERVICE WAS EXCELLENT..
Great customer service! Ideal spot! I wish that I had checked them out first; I wouldn't have 2 different storage units.
They have friendly staff the building is clean and I'm satisfied.
I'm a satisfied customer
Great people good atmosphere was more then happy with service would recommend anyone at anytime thank you U Haul you have some good business will come back again it's blessing dealing with you Thank
Lisa helped me set up an account and was very friendly and knowledgeable throughout the process. I came to your location at the recommendation of a friend and was not disappointed. Thank you!
I was pleased with the service
Staff was very curt at times. Not to me. I observed their interaction with others on several occasions.
Clerk nice and very prefectional.
Being a Customer for at least 15 years I can say that I’ve seen the customer service and upkeep improve (although stagnant at times) and the vagrancy/ loitering decrease (although stagnant at times)
I am writing this comment because I was extremely disappointed with the cleanliness of my storage unit. My belongings were ruined with rat urine and rat droppings. Never again. It was a nightmare.
Thank you so much for all your help and hard work. I greatly appreciate your good customer service !!! I would refer others to you easily 🙂. Shirley
The place very clean and well lit. The manager provides professional top notch service! I would highly recommend this storage to others.
Didn't run into any inconveniences.
Great experience. Friendly staff.
They are very understanding I had just had an accident on the bus that had me with major back and neck injury and I wasn't able to pay my storage bill and late fee they handled everything proffesionab
Awesome crew
The staff should be given a pay raise and or placed on a performance based incentive scale. Bryan and Lisa are professionals who multi-task effortlessly. Whatever they are earning they deserve much
Move in day and all payments were a breeze. Brian and team were so kind when our semi didn't show up for 4 hours and was super accommodating. Definitely recommend him and his team to anyone!
The manager there he was very courteou/ helpful and very polite. He was the type of manager that knows how to manage. I believe that this storage facility runs very smoothly because of him.
Yes
Very helpful staff providing a full service moving experience
Would have liked more hours.
The staff was nice well matter and great attitude
I have attempted to lodge a formal complaint vis the internet, regarding the counter person on 11/ 2 at 4-5 pm. It was the rude / nasty female. I advised her that she was so rude and nasty in demeanor
all my personal items got stolen and the supervisor didnt even try roll back the camera to see who stole my stuff
Did not feel safe or comfortable in this complex. Every time i went in there, i was haggled for money by homeless people!
Lisa was awesome!
This email was no longer in use. The correct email is Onyxboy81@gmailcom
I WOULD LIKE TO THANK AND APPRECIATE EVERYONE AT UHAUL DOWNTOWN
Having a place accessible for discarded items would be helpful
Mr Brian the office Manager is excellent. Even thou he had a personal matter that required his presence and the office was Officially closed, he stayed and attempted to process my rental. Thank u
Nice and clean storage, one of the best I visited.
Very friendly, courteous, helpful and very respectful.
Everything day of was great for move in. The staff was accommodating and so friendly. The confusion between my reservation and actuals during move in were easily resolved with the manager.
Staff was very courteous and helpful
They have rats and bedbugs and roaches I threw a whole basket of clothes away
Getting climate controlled unit next time. That heat is not fun.
no comment
THERE WERE PEOPLE THAT CAME IN AND GOT INSIDE THE STORAGE AND ATE. THERE WERE ROACHES.
No issues, will totally come back if needed.
Brian was a godsend to work with while I maintained a storage unit at the facility. He and Lisa were ALWAYS a pleasure to work with.
The homeless population using facility and nearby grounds a bit unnerving. Never go the facility alone.
The manager Brian and the assistant manager Lisa were very courteous and professional at all times. My rating for them is higher than that of the facility itself.
The staff here I find to be very friendly and accommodating. Never had any issues getting what I needed.
I recommend this facility to family abe friends... Was a very helpfuls, all employer was very kind. Never had any issues... Great facility..
they made the logistical part easy
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