Customer Reviews for U-Haul Moving & Storage of Downtown Jacksonville

1257 reviews

400 W Ashley St   Jacksonville, FL 32202
(@ Pearl)

(904) 358-9909

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 358-9909

400 W Ashley St
Jacksonville, FL 32202
(@ Pearl)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I couldn't figure out how to adjust the mirrors, we tried everything. Perhaps a sign on the truck interior would be good.

Denise T. 
Rating:
5.0

Customer did not leave a comment.

Lavania K. 
Rating:
5.0

Customer did not leave a comment.

Brittany R. 
Rating:
5.0

Customer did not leave a comment.

latasha m.  |  Overall Experience 
Rating:
5.0

Lady who helped me was outstanding. Saved me from a terrible day. Bill Swindell

William S. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
3.0

Not a great location overall safety wise, which I guess could be expected downtown.

VINCENT G. 
Rating:
5.0

Outstanding service♎️

William A. 
Rating:
5.0

Customer did not leave a comment.

alacia G. 
Rating:
5.0

My wait time was minimal..the equipment was very well maintained..thank you for helping me get the job done

Vanessa B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron D. 
Rating:
3.0

Customer did not leave a comment.

Ulanda M. 
Rating:
5.0

Customer did not leave a comment.

Ruth A. 
Rating:
1.0

Overpriced. Not climate controlled as advertised. Hot and humid. Can't store certain items at facility now. Elevator did not work. Can only access first floor. Computer kept on freezing and was extremely slow. None of this explained before making reservations and no discount offered.

Jonathan T.  |  First Impressions 
Rating:
1.0

Don't lie and say the unit Is climate controlled. It was 80+°F and extremely humid. I cant store certain items there. Overpriced cause it's not air conditioned. Have a working elevator. Computers were extremely slow and freezing. Took way to long to get truck and locker.

Jonathan T. 
Rating:
5.0

Very good service

robert y.  |  Overall Experience 
Rating:
5.0

Customer Service was great!

Shaclay N. 
Rating:
5.0

Customer did not leave a comment.

Alice B. 
Rating:
3.0

Customer did not leave a comment.

Kathy L. 
Rating:
5.0

Keep Mr Petty at work all the time he the BEST

Robert Y. 
Rating:
5.0

Gave me a bigger truck and didn't charge extra when previous customer came back with a couch still on the van the truck she gave me worked out better

Keith M. 
Rating:
5.0

The gentleman working the counter in Jacksonville was able to take my truck/trailer from a difficult location (city center) without me having to park it somewhere.

Zachary K. 
Rating:
5.0

Agent was super great and helpful!

Linda M. 
Rating:
5.0

Very Satisfied, Clerk was very Polite & Helpful even while being overwhelmed with being the only Cashier on a busy Sunday. I was in & out within 5 mins & everything went just perfect!

Shakelah P. 
Rating:
4.0

Just wish more time with truck. Also one leg on nightstand was broken in the move.

Linda O. 
Rating:
4.0

Customer service was very professional and pleasant.

jospeh c.  |  First Impressions 
Rating:
5.0

Quick professional clean helpful

Wendy F. 
Rating:
5.0

Great service Bryan is the BEST EVER

robert y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie B. 
Rating:
5.0

Nothing

Charles R. 
Rating:
3.0

Only wish for earlier later access hours to storage unit. No complaints on anything else.

Kenneth P.  |  First Impressions 
Rating:
5.0

Nothing. Service was great

Shadrekia R. 
Rating:
3.0

I placed an order for truck and tow dolly, when I arrived they had the truck no dolly had to drive 20 minutes to get it

Edward F. 
Rating:
5.0

Not a thing as far as I can see. Everyone was very kind and helpful.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne M. 
Rating:
5.0

Customer did not leave a comment.

CHEYENNE M. 
Rating:
5.0

N/a

Anntoniette H. 
Rating:
5.0

Your Uhaul customer service is great. Your manager Bryan was very kind, patient and professional at all times. I would refer this company to family and friends. Bryan service to me was an experience that would make me choose Uhaul again for my future storage needs or rental truck need. Virutha Griffin.

VIRUTHA G. 
Rating:
5.0

Mrs.Lisa was a joy to work with knowledgeable, Attentive and professional 👏🏿! It was refreshing to deal with such a pleasant soul in this a dark ti.e for humanity yet we remain human......

Michael W. 
Rating:
5.0

Owner was nice and helpful Great job Great Attitude people person great Experience ☺️☺️👍

Stephanie W. 
Rating:
5.0

The 10ft truck should have a ramp.. It was difficult trying to load and unload heavy furniture

Karen B. 
Rating:
5.0

NA

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

Garcia W. 
Rating:
4.0

Please fix the elevator. I could have saved a lot of money had you done that.

Sonja R. 
Rating:
5.0

Will be moving in some stuff on Thursday fed 25th

michelle b.  |  First Impressions 
Rating:
5.0

Your rental counter salesman was excellent (very helpful)!

vera R. 
Rating:
4.0

Customer did not leave a comment.

carlos G. 
Rating:
5.0

Customer did not leave a comment.

CIARA S. 
Rating:
5.0

Customer did not leave a comment.

catherine g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lakeisha m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY T. 
Rating:
4.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Nothing that I can see from my experience.

Rosemarie W. 
Rating:
5.0

Miss Lisa was awesome! She checked me in real quick, and she was very pleasant. That's one busy lady, who's great at her jobs! Highly recommend this location.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Ellen W. 
Rating:
5.0

Bryan is amazing and was super helpful!

JAMES W.  |  Overall Experience 
Rating:
5.0

Open an hour earlier please

Sheral R. 
Rating:
5.0

Lisa was fabulous, making the whole experience a pleasure.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

david s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

This location was so professional and friendly that I did not feel awkward at all renting a truck. They were very informative and helpful with getting everything that I needed to make my move easier. They made a recommendation for a mattress cover that was excellent and the bag that I used did not rip or tear it was flawless. Thank you so much for making my move easier!

Shelli D. 
Rating:
3.0

Customer did not leave a comment.

CHVON M.  |  Overall Experience 
Rating:
1.0

You gave notice that I had to clear out one month before. You clearly knew this would be necessary well before that. However, you waited so you wouldn’t have to refund any rentals. I left town the day of notification (after being there 10 weeks) and had to impose on others to clear my stuff out. Thanks for nothing. Your customer service stinks.

conrad r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Love them

Kenyatta B. 
Rating:
5.0

Customer did not leave a comment.

Carol Ann V.  |  Overall Experience 
Rating:
5.0

Everything was excellent

Kenyatta B. 
Rating:
5.0

My service rep was very polite and helpful!!!!Keep up the great work!!!

Cordarryl B. 
Rating:
5.0

Nothing. Bryan Perry was amazing.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Martha B. 
Rating:
4.0

Customer did not leave a comment.

harry P. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
4.0

Customer did not leave a comment.

EDDIE W. 
Rating:
5.0

Owner is Awesome! Used this place for years love 🥰 them!!!!!

LATOYA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sashia W. 
Rating:
5.0

Customer did not leave a comment.

Murray S. 
Rating:
5.0

Downtown location had very little lot space for the vehicle, but the staff was very helpful.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Chet Z. 
Rating:
5.0

Customer did not leave a comment.

sharanda B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

Elias B. 
Rating:
5.0

That manager guy was cool

KAZARIAN P. 
Rating:
5.0

I thought the staff here was very accommodating and very thoughtful. Access to the unit was no problem but I was really surprised that I couldn’t get into my Storage facility area after 8 PM. It would be nice if this location would allow some later hours for accessing my property. I should mention I wasn’t in this property very long for a week in one day however I wanted to come the night before I needed to clear it out and pack up the truck I had to wait until it open the next morning. There seems to be a lot of homeless people coming in and out of this location I’m not sure what the alternative is for these individuals. But the ease and thoughtfulness of the people that work at this location was paramount and very comforting to see

Sheila S.  |  Overall Experience 
Rating:
5.0

great staff, always willing to help and assist, going above and beyond the expected, I will know where to go for storage, thanks all,

michael a.  |  Overall Experience 
Rating:
5.0

Found the site very valuable, friendly, clean, convenient for storage during home renovations.

robert q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moses H. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

The representative was very helpful and courteous! Very easy rental process.

Michael P. 
Rating:
5.0

The truck when turned go the right or left made a LOUD creaking sound I rent from here all the time never had a problem but I was scared this truck was going to breakdown on me. Other than that Lisa and the store manager is AWESOME?!

Natasha M. 
Rating:
5.0

Customer did not leave a comment.

Marilyn C. 
Rating:
5.0

Customer did not leave a comment.

casey S. 
Rating:
4.0

Customer did not leave a comment.

Rhonda W. 
Rating:
5.0

Customer did not leave a comment.

Veronica G. 
Rating:
5.0

You were very helpful

Ilaree C. 
Rating:
5.0

drop off was a breeze and very friendly

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

Victoria B. 
Rating:
4.0

Customer did not leave a comment.

AUDREY R G.  |  Overall Experience 
Rating:
5.0

Love it..may best friends..thanks

Carlos J. 
Rating:
5.0

Not a thing everything was on the professional level and sanitize manner.

Corether W. 
Rating:
5.0

Great and excellent service at this location, a big shout out to costumer service rep Roy Covington for his great service and professionalism. Thanks so much for your help! I highly recommend this location, great experience throughout.

antonio R. 
Rating:
5.0

Really appreciate the Manager assistance at that location!!!!

sandra s.  |  Overall Experience 
Rating:
5.0

The Staff members in Jacksonville on Ashley Street are professional and always courteous. I would always recommend them.

KATRINA W.  |  First Impressions 
Rating:
5.0

Bryan and his staff are super easy to work with and always friendly.

LISA D.  |  First Impressions 
Rating:
5.0

👍👍👍

Fernando G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Bryan & Roy were more than Awesome!!!

benjamin B. 
Rating:
5.0

Customer did not leave a comment.

thomas B. 
Rating:
5.0

Bryan is a very polite person to deal with on the phone and in person. Always friendly with a smile. Kuddos to this location amd it's teamwork. Not to leave out the gentleman who check me back in first time meeting him but great addition to the great team.

natasha M. 
Rating:
4.0

The customer service is fantastic, hours of operation are accommodating, the online option to return the truck is flexible and easy to use. Overall experience was very positive. I have some feedback which has nothing to do with the business but the area where it is located. I felt as if I needed to be aware of my surroundings with the after-hours activity in this part of the city. I did not experience any problems, it is simply a comment on a how I felt personally. I realized the premises is under surveillance with serval cameras and that did give me a sense of security.

Keith J. 
Rating:
5.0

CRUISE CONTROL! Your trim line fuel saver, green line bar gage is a joke! You know this is the year 2020 right? The amount of money spent on that fuel graph gage could have been spent on a common CRUISE CONTROL! 3000 miles with no CRUISE CONTROL IS JUST STUPID👈 If you need a professional driver to help you set up your future trucks I would be glad to help. No human can drive better than a Computer CRUISE CONTROL 👈 this is your major down fall. Will never rent a U-Haul again for a long trip! What idiot would not order CRUISE CONTROL on moving trucks!!! That's the only thing that's wrong.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Brandi F. 
Rating:
5.0

I had two units at this facility,brian is one of the best manager's anyone can ask for.he did all he could do to help you.i really needed the help.ms.lisa is also a awesome person.thank you so much to the both of them.

Vickie B.  |  Overall Experience 
Rating:
5.0

Everything was great! Thank you!

JESSICA S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Thank you keep doing great work.

john S. 
Rating:
5.0

Very friendly dedicated and knowledgeable staff!

Carissa G. 
Rating:
5.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

Tomeshe B. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Excellent customer service.

Michelle R. 
Rating:
3.0

Customer did not leave a comment.

lakeisha m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanji w.  |  First Impressions 
Rating:
5.0

Excellent

BRENDA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jill s.  |  First Impressions 
Rating:
5.0

The people that work in this place is amazing they help you during the whole process and answer any questions. Thank you!

Janhilka M.  |  Overall Experience 
Rating:
5.0

I have recommended this site to several friends.

lemuel p.  |  Overall Experience 
Rating:
5.0

Great customer service. They work together and get the job done! its a Simple, quick and easy process! Thanks Uhaul staff!

khadijah j.  |  Overall Experience 
Rating:
3.0

The ground floor was cool and comfortable but the floor where my unit was was hot and uncomfortable. Other than that, the service was friendly and helpful.

Gregory M.  |  First Impressions 
Rating:
5.0

I hope to have continued business with this company

marva p s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel P.  |  Overall Experience 
Rating:
5.0

Service was quick and efficient.

booth w.  |  First Impressions 
Rating:
3.0

Room control temperature don't work properly. I had reserved a large unit. Was not available. Bryan, the manager, was very nice accommodating

Andrea C.  |  First Impressions 
Rating:
5.0

Mr. Brian is above and beyond helpful. He has excellent customer service skills and extremely knowledgeable.

charlotte r.  |  First Impressions 
Rating:
5.0

Bryan was the epitome of professionalism the entire time I was with U-Haul. He was extremely communicative and his and Lisa's customer service was on point each time I dealt with them. I will miss our monthly interactions. Thank you for everything Bryan!

sherrener y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

R-ECO E.  |  Overall Experience 
Rating:
5.0

Employees understanding and professional. Highly recommend U-Haul to anyone who needs to store their possessions. Downtown Jax Ashley Street.

Jewell E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharrell l.  |  Overall Experience 
Rating:
5.0

Bryan did such an amazing job assisting me with my storage needs! He made sure to outline the entire process and answer any and every question I had with his expansive knowledge of the company. He is a valuable asset to your company! Please see to it that he receives a raise of some sort because he did such a fantastic job.

elan f.  |  First Impressions 
Rating:
5.0

If I need anything in storage or truck use, this is the location I would think of and use. This location really represents the company name WELL.

celesta h.  |  Overall Experience 
Rating:
3.0

There really needs to be somewhere else the uhaul trucks can park. It is extremely difficult trying to park to load/unload in that parking area.

Shannon W.  |  Overall Experience 
Rating:
5.0

Mr. Petty was awesome thanks again!!!

RAICHELL H.  |  Overall Experience 
Rating:
5.0

Fast and friendly service by staff . I would definitely recommend them.

Roxana C.  |  First Impressions 
Rating:
5.0

Thank you so much for everything, i was greatful it was a truly blessing beeing all this time with y'all God bless you all.

sarai a.  |  Overall Experience 
Rating:
5.0

Ms. Leesa was so professional, and courteous she knows her business. She made my check in a breeze.

Diane M.  |  First Impressions 
Rating:
4.0

All personnel were very friendly, knowledgable, and helpful. Made me feel comfortable being there. I would recommend this facility to everyone. They also keep it clean.

celesta h.  |  First Impressions 
Rating:
5.0

The hours are decent but something like 7 to 9 would be better, 6 to 10 like one of the competitors would be perfect. Please do not go to 24 hours, there is no reason for someone to be there that late

booth w.  |  Overall Experience 
Rating:
5.0

POLITE, FRIENDLY AND PATIENCE

Denise C.  |  First Impressions 
Rating:
3.0

My items I had in there was a tan by the rat it was rat droppings all over everything some of my things I had to throw away second clothes they was cut up by the rats and my kids stuffed animals was c

NORMA M.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and courteous. Also professional . Bryan was very helpful.

sharon p.  |  First Impressions 
Rating:
5.0

Mr Bryan is a great manager

ernest w.  |  Overall Experience 
Rating:
5.0

Brian is an excellent manager and runs an excellent facility along with excellent customer care.

JAMES J.  |  Overall Experience 
Rating:
1.0

Bryan is great and the hours are great. The rodents were ruining our camping gear. I would NEVER go there at night for fear of a rodent popping out at me. Had two posion boxes and tons of blue poop.

GroundWor J.  |  Overall Experience 
Rating:
5.0

Lisa and Bryan were friendly, helpful and efficient every time we were there. If I ever need a storage facility again, I will definitely return to this location.

Debra B.  |  Overall Experience 
Rating:
5.0

It wouldn't been bad if it wasn't for the rats problem. Other than that it was a wonderful place for storage.

CECILIA F.  |  Overall Experience 
Rating:
3.0

Parking lot is too small for the amount of trucks they put there! I had to park in the street to do any loading or unloading!

STEVEN R.  |  Overall Experience 
Rating:
5.0

Service was outstanding

kenneth h.  |  First Impressions 
Rating:
5.0

Everyone was nice and helpful.....

yolanda m.  |  First Impressions 
Rating:
5.0

Good service

Regina C.  |  First Impressions 
Rating:
2.0

The person who processed my move out was fantastic! But other staff members were decidedly unhelpful! Maybe it's my outrageous British accent that irritated them. The unit was also full of rat poo...

Sean S.  |  Overall Experience 
Rating:
5.0

Everything was great when I used this facility.

VALERIE h.  |  Overall Experience 
Rating:
5.0

Great service

ROBERT K.  |  First Impressions 
Rating:
5.0

Brian, the manager runs an excellent family. Always immaculate and my access system always worked. Best storage in Jacksonville, especially for safety and security

GLOBAL MEDICAL M.  |  Overall Experience 
Rating:
5.0

Great service, if you need storage this is a good place.

Richard L.  |  Overall Experience 
Rating:
5.0

Great staff and facilities

jenny r.  |  Overall Experience 
Rating:
5.0

GREAT PLACE OF BUSINESS!

Brenda W.  |  Overall Experience 
Rating:
5.0

Maneger. Was most helpful and guided me through this whole experiance

eugene l.  |  First Impressions 
Rating:
5.0

The parking lot is too small to fit in those tiny spaces sometimes.

khadijah j.  |  Overall Experience 
Rating:
5.0

Brian, Was very professional with the help that I needed,,and I was very satisfied with the service that he provided,,and I think that he is an asset to the U-haul company RANDAL HOLMES

randal h.  |  Overall Experience 
Rating:
5.0

The young man that checked me in was very helpful. I was very upset about the service I received in getting the Uhaul, which I'm supposed to get a$50.00 credit and I haven't received it yet.

MARY B.  |  First Impressions 
Rating:
5.0

Helpful staff, clean facility.

Richard L.  |  First Impressions 
Rating:
5.0

Thank you Mr. Petty and Ms. Lisa for your professional support, and encouragement when I needed you most...thanks for keeping my bicycle in the basement..you are missed!

kenwin j.  |  Overall Experience 
Rating:
5.0

Nice clean facility the clerk was friendly and helpful!

CHRISTIE k.  |  First Impressions 
Rating:
5.0

Friendly, quick moving staff. Never had to wait for anything. Overall satisfactory experience.

katherine s.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and very courteous. Honestly one of the best places I’ve ever dealt with.

richard V.  |  First Impressions 
Rating:
4.0

It is a nice place to store my stuff. Safe and secure. Thanks

adam d.  |  Overall Experience 
Rating:
5.0

Good customer service and they make you feel welcome friendly the best.

daniel m.  |  Overall Experience 
Rating:
5.0

The employee was nice, he assisted me with everything I needed and offered help if needed. Ms. McIntosh.

bertha m.  |  First Impressions 
Rating:
5.0

Courteous and efficient.

lemuel p.  |  First Impressions 
Rating:
5.0

The process of obtaining a storage facility and checking out was very smooth. The staff was very helpful as well.

Leroy H.  |  Overall Experience 
Rating:
5.0

Very well run facility.

claude m.  |  Overall Experience 
Rating:
3.0

Bryan is fantastic! He was the best part of my Uhaul on W Ashley experience. He was friendly and very helpful! Thank you Bryan! The facility needs a freight elevator and better lighting though.

Azyta A.  |  Overall Experience 
Rating:
5.0

The process was seamless and quick. Customer service was great.

Leroy H.  |  First Impressions 
Rating:
4.0

Service was great but attempting to park and unload was a challenge when 2 larger trucks were there simultaneously unloading otherwise it was great

John S.  |  First Impressions 
Rating:
4.0

/

Diamond B.  |  Overall Experience 
Rating:
5.0

Keep up the good work

amelia c.  |  Overall Experience 
Rating:
3.0

I kept my stuff there for 1 year. A little disappointed with the debris in my storage locker. Not sure if it was rat droppings or what

Michelle P.  |  Overall Experience 
Rating:
5.0

FOR ONE PERSON THERE ON A SATURDAY SERVICE WAS EXCELLENT..

Dennis H.  |  First Impressions 
Rating:
5.0

Great customer service! Ideal spot! I wish that I had checked them out first; I wouldn't have 2 different storage units.

Brenda W.  |  First Impressions 
Rating:
5.0

They have friendly staff the building is clean and I'm satisfied.

amelia c.  |  First Impressions 
Rating:
5.0

I'm a satisfied customer

marvette a.  |  Overall Experience 
Rating:
5.0

Great people good atmosphere was more then happy with service would recommend anyone at anytime thank you U Haul you have some good business will come back again it's blessing dealing with you Thank

robert g.  |  First Impressions 
Rating:
5.0

Lisa helped me set up an account and was very friendly and knowledgeable throughout the process. I came to your location at the recommendation of a friend and was not disappointed. Thank you!

catie w.  |  First Impressions 
Rating:
5.0

I was pleased with the service

CHIQUITA M.  |  Overall Experience 
Rating:
4.0

Staff was very curt at times. Not to me. I observed their interaction with others on several occasions.

octavius h.  |  Overall Experience 
Rating:
5.0

Clerk nice and very prefectional.

vivian m.  |  First Impressions 
Rating:
3.0

Being a Customer for at least 15 years I can say that I’ve seen the customer service and upkeep improve (although stagnant at times) and the vagrancy/ loitering decrease (although stagnant at times)

tanya w.  |  Overall Experience 
Rating:
1.0

I am writing this comment because I was extremely disappointed with the cleanliness of my storage unit. My belongings were ruined with rat urine and rat droppings. Never again. It was a nightmare.

TIGHIST P.  |  Overall Experience 
Rating:
5.0

Thank you so much for all your help and hard work. I greatly appreciate your good customer service !!! I would refer others to you easily 🙂. Shirley

shirley c.  |  Overall Experience 
Rating:
5.0

The place very clean and well lit. The manager provides professional top notch service! I would highly recommend this storage to others.

lashaunda l.  |  Overall Experience 
Rating:
5.0

Didn't run into any inconveniences.

nicole j.  |  First Impressions 
Rating:
5.0

Great experience. Friendly staff.

Michael B.  |  Overall Experience 
Rating:
5.0

They are very understanding I had just had an accident on the bus that had me with major back and neck injury and I wasn't able to pay my storage bill and late fee they handled everything proffesionab

sierra h.  |  Overall Experience 
Rating:
5.0

Awesome crew

BARBARA B.  |  Overall Experience 
Rating:
5.0

The staff should be given a pay raise and or placed on a performance based incentive scale. Bryan and Lisa are professionals who multi-task effortlessly. Whatever they are earning they deserve much

lemuel p.  |  Overall Experience 
Rating:
5.0

Move in day and all payments were a breeze. Brian and team were so kind when our semi didn't show up for 4 hours and was super accommodating. Definitely recommend him and his team to anyone!

Emily S.  |  Overall Experience 
Rating:
3.0

The manager there he was very courteou/ helpful and very polite. He was the type of manager that knows how to manage. I believe that this storage facility runs very smoothly because of him.

Erika D.  |  Overall Experience 
Rating:
4.0

Yes

CHERON W.  |  Overall Experience 
Rating:
5.0

Very helpful staff providing a full service moving experience

Kathy S.  |  Reservation 
Rating:
4.0

Would have liked more hours.

Gisela s.  |  Overall Experience 
Rating:
5.0

The staff was nice well matter and great attitude

Tabitha M.  |  Overall Experience 
Rating:
1.0

I have attempted to lodge a formal complaint vis the internet, regarding the counter person on 11/ 2 at 4-5 pm. It was the rude / nasty female. I advised her that she was so rude and nasty in demeanor

Anthony B.  |  Overall Experience 
Rating:
1.0

all my personal items got stolen and the supervisor didnt even try roll back the camera to see who stole my stuff

Melissa D.  |  Overall Experience 
Rating:
2.0

Did not feel safe or comfortable in this complex. Every time i went in there, i was haggled for money by homeless people!

Scott R.  |  Overall Experience 
Rating:
5.0

Lisa was awesome!

Antenet S.  |  Reservation 
Rating:
1.0

This email was no longer in use. The correct email is Onyxboy81@gmailcom

Robert D.  |  Overall Experience 
Rating:
5.0

I WOULD LIKE TO THANK AND APPRECIATE EVERYONE AT UHAUL DOWNTOWN

Ron'shay F.  |  Overall Experience 
Rating:
4.0

Having a place accessible for discarded items would be helpful

Gwen W.  |  Overall Experience 
Rating:
5.0

Mr Brian the office Manager is excellent. Even thou he had a personal matter that required his presence and the office was Officially closed, he stayed and attempted to process my rental. Thank u

Gwendolyn G.  |  Overall Experience 
Rating:
5.0

Nice and clean storage, one of the best I visited.

roderick F.  |  Overall Experience 
Rating:
5.0

Very friendly, courteous, helpful and very respectful.

Rachel I.  |  Overall Experience 
Rating:
4.0

Everything day of was great for move in. The staff was accommodating and so friendly. The confusion between my reservation and actuals during move in were easily resolved with the manager.

Emily S.  |  Reservation 
Rating:
5.0

Staff was very courteous and helpful

emanuel m.  |  Overall Experience 
Rating:
1.0

They have rats and bedbugs and roaches I threw a whole basket of clothes away

shontae h.  |  Overall Experience 
Rating:
5.0

Getting climate controlled unit next time. That heat is not fun.

TRAVIS RUSSELL M.  |  Overall Experience 
Rating:
3.0

no comment

luis r.  |  Overall Experience 
Rating:
4.0

THERE WERE PEOPLE THAT CAME IN AND GOT INSIDE THE STORAGE AND ATE. THERE WERE ROACHES.

george h.  |  Overall Experience 
Rating:
5.0

No issues, will totally come back if needed.

greogery w.  |  Overall Experience 
Rating:
4.0

Brian was a godsend to work with while I maintained a storage unit at the facility. He and Lisa were ALWAYS a pleasure to work with.

tobyias j.  |  Overall Experience 
Rating:
5.0

The homeless population using facility and nearby grounds a bit unnerving. Never go the facility alone.

Angelica L.  |  Overall Experience 
Rating:
5.0

The manager Brian and the assistant manager Lisa were very courteous and professional at all times. My rating for them is higher than that of the facility itself.

GREGORY P.  |  Overall Experience 
Rating:
5.0

The staff here I find to be very friendly and accommodating. Never had any issues getting what I needed.

glenory p.  |  Overall Experience 
Rating:
5.0

I recommend this facility to family abe friends... Was a very helpfuls, all employer was very kind. Never had any issues... Great facility..

MABEL O.  |  Overall Experience 
Rating:
5.0

they made the logistical part easy

tina l.  |  Overall Experience 
Rating:
5.0

None

Lamar O.  |  Overall Experience 
No reviews have been submitted for this location.

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