Customer Reviews for U-Haul Moving & Storage of Downtown Jacksonville

1,495 reviews

400 W Ashley St   Jacksonville, FL 32202
(@ Pearl)

(904) 358-9909

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 358-9909

400 W Ashley St
Jacksonville, FL 32202
(@ Pearl)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Always first rate service. Bryan does great work.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Louis W. 
Rating:
5.0

Only location in Jax I will rent from. They are awesome!

SUSAN G. 
Rating:
4.0

Customer did not leave a comment.

donna m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
4.0

Lisa & Brian and the other staff are always great! They hustle and always friendly.

SUSAN G. 
Rating:
3.0

The driver side door would not completely shut. Truck needs a tune up

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Angel T. 
Rating:
4.0

Customer did not leave a comment.

shannon d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Meynardo G. 
Rating:
5.0

The customer service from the owner Mr. Petty was excellent!

David S. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

I really appreciate the staff, exspecially Bryan!!! Bryan is an angel 😇 on earth!!! He helped me tremendously! Bryan also made sure I moved in the storage carefully with assistance due to back issues!! He is very professional! I recommend uhaul storage downtown… ask for Bryan past tense of 5 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️💫😇💫

CHARESE R.  |  Overall Experience 
Rating:
5.0

Everything went well

William D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIESHA S.  |  Overall Experience 
Rating:
5.0

Great Service early in the morning ! Thanks !

Oliver P. 
Rating:
5.0

The associate was courteous and friendly

gomez W. 
Rating:
5.0

Thanks

carolyn w.  |  Overall Experience 
Rating:
5.0

The reason why I said No to the staff worker. The Lady that work their needs to learn more about customer service. To me she treat people as if they are homeless not everyone is homeless. She does not have consideration for others. I apologize for not remembering her name. She is the only White American Female that has been working there since I have open up my account between 2019-2021. I would like to send a special thank you to Mr. Bryan Petty the GM for taking the time to be considerate of others, Professional personality towards people. Keep up the Excellent work Sir, If I had to reopen my account in the future it would be my pleasure to do it again. Thank You U-Haul for your service. Michelle Clunie Monroe

MICHELLE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristen C. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
3.0

May pickup location was surpose to on 103rd street. I had reservations for a 10" truck with document in hand and was confirmed for a 20" truck. This mistake caused delays and totally interrupted my schedule. In the future, please pay more attention to details providing better customer service.

CHARLES C. 
Rating:
5.0

Amazing how this location is nice and ran very smoothly.

Patricia K.  |  First Impressions 
Rating:
5.0

Have coffee and donuts. Excellent experience.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

DEREK B. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
3.0

Customer did not leave a comment.

danielle d.  |  Overall Experience 
Rating:
5.0

The manager Brian was professional and accommodating. A pleasant experience

eddie E. 
Rating:
5.0

Brian was very helpful and professional!

HECTOR J.  |  Overall Experience 
Rating:
3.0

Make sure we get the equipment we ordered. We did not get the appliance dolly nor the dozen blankets I had ordered. I am waiting on a credit.

Timothy M. 
Rating:
5.0

The lady on duty at that time was very courteous and helpful!

gregory k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brittany h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

Can't think of nothing because everything was great and both people that helped me (black guy & white lady) were great.

Shontae R. 
Rating:
4.0

Customer did not leave a comment.

Thelma S. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Thanks Mr Petty

Loretta W. 
Rating:
5.0

Very professional and helpful

Harold C. 
Rating:
4.0

Customer did not leave a comment.

ben S. 
Rating:
5.0

Customer did not leave a comment.

john M.  |  First Impressions 
Rating:
5.0

Larger parking lot needed for return but everyone was friendly and quick to assist

derek Y. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Hire more people like Bryan; he's excellent

Bret S. 
Rating:
5.0

Customer did not leave a comment.

UllaBritt V. 
Rating:
5.0

Customer did not leave a comment.

LAVONNA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

WALTER V. 
Rating:
5.0

Brian is the best!

Tiffany A. 
Rating:
5.0

Customer did not leave a comment.

SYLVIAN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trudie p.  |  Overall Experience 
Rating:
1.0

The truck was inches away the building which made it hard to inspect it before receiving it. They said " its ok , all the dings are marked." So I found it very difficult to to believe from someone that had been smoking recreational weed. You can smell it on the old man. I thought getting high at work is a violation of policy. Not satisfied with that place at all.

Eugenio S. 
Rating:
5.0

Customer did not leave a comment.

andre n.  |  Overall Experience 
Rating:
5.0

Although the space itself has limited parking, the business seems to operate very smoothly. Lori assisted me from start to finish and was awesome. Customer Service was amazing!

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

GEORGE V. 
Rating:
5.0

Customer did not leave a comment.

IRFAN G. 
Rating:
5.0

Customer did not leave a comment.

JORDAN M. 
Rating:
1.0

We were charged $59 in gas when we shouldn't have been. It's a good thing we brought your service rep out to mark all of the dents and scratches before we left the lot, or you would've charged us for that too. We would've never have left without being checked out had we know you were going to scam us for gas, completely unacceptable! It was the female assistant manager who totally took advantage of us!!!

Brietta P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
4.0

Customer did not leave a comment.

Sharon B.  |  First Impressions 
Rating:
1.0

The door to my vehicle had been left open and when I opened the door a gentleman with a foul odor and smoking a cigarette. He complied when asked to leave but there was a terrible smell of body odor and cigarette the rest of the day.

John G. 
Rating:
2.0

There was junk in the cab, including poop someone had left. The employees had not checked before handing me the keys. As we were about to leave we noticed the mess, and told the employee. She was kind and cleaned out + mopped the mess, but I was shocked to find human feces inside the truck I was about to drive off with.

Tommy L. 
Rating:
5.0

Customer service is grade A

Laura R. 
Rating:
4.0

Customer did not leave a comment.

robert Y. 
Rating:
5.0

Customer did not leave a comment.

ALONA S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mykia M. 
Rating:
5.0

Customer did not leave a comment.

joseph a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Tracy W. 
Rating:
4.0

I love my local u-haul location, I try to use tha same one each time so I could to know tha staff, that works for. I always get great service.👍

bobby b.  |  First Impressions 
Rating:
5.0

I had an excellent experience right from calling to reserve the unit to arriving with a trailer to leaving after I had all my stuff in the unit. Everyone was very friendly and helpful. It was a very good experience.

Erin B.  |  First Impressions 
Rating:
5.0

Yes, I had a really good experience dropping off my trailer at this location. Everyone was friendly and very helpful!

Erin B. 
Rating:
5.0

Love it and the leadership!

Leon E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

I. Will. Back. Again.... Everything. Was. Perfect. As. Could. Be...... I. AM. A. COMPLETELY. SATISFIED. CUSTOMER........

Joseph H. 
Rating:
5.0

Bryan provided top notch service by getting me in and on my way in professional and prompt fashion

David S. 
Rating:
5.0

Customer did not leave a comment.

Shatwon M. 
Rating:
5.0

Location & employee were excellent!!! Didn't realize the previous renter smoked & left butts in the ashtray until the next day. Had to drive with windows partially open. Thought the trucks were non smoking. Very inconsiderate previous renter/driver.

Daniel O. 
Rating:
5.0

Mr Petty deserves a raise . People like him are hand to come by . Thank you for such great customer service.

Porsche M.  |  First Impressions 
Rating:
5.0

The Owner was excellent!! He took care of my needs and provided superior customer service! Go Buckeyes!! I'm really a Bulldog fan.... But, with great customer service like that.... what the hell.... Job well done sir!

Wayman G. 
Rating:
4.0

Customer did not leave a comment.

MARIE D. 
Rating:
5.0

Customer did not leave a comment.

Kaylee P. 
Rating:
2.0

Upon trying to return the equipment the associate tried to get me to bring the truck to a different location since she hadn't checked in the other returned trucks yet claiming their was no space despite their being ample open space on the lot.

colby S. 
Rating:
3.0

Bryan petty was very nice at pickup but the drop off was not pleasant. This location is short staff and the associate was not very friendly when I dropped off!

Nicole F. 
Rating:
1.0

The owner was the person that checked me out when returning my truck, the line was long, she was very rude, and spoke about other customers rudely while other customers were in the store!! She was very unprofessional and I wouldnt recommend no one use this location to pick up or drop off there rentals, PLEASE GO SOMEWHERE ELSE!!!!

RAYMOND S. 
Rating:
4.0

Needs AC on all floors

Sharron B.  |  First Impressions 
Rating:
5.0

Staff was friendly and communicative, walked me through everything, great service!

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

I have no complaints. Reserving the truck was easy and i was called about pushing my reservation back since I was running late. Absolutely satisfied with the service..

Derrick R. 
Rating:
2.0

Customer did not leave a comment.

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie N. 
Rating:
2.0

Not was said about air conditioning situations

GUSTAVO P. 
Rating:
5.0

Keep everything the way it is! Don't change a thing.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Service was great, thanks to the gentleman who was working that morning, my prior reservation was a total fiasco at Broward Rd. but it was made right on Ashley ST.

Girard W. 
Rating:
5.0

The staff, the polite, kind, and very helpful. He went above, and beyond my expectations!! Thank you!!

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
4.0

Everything was great besides the Minor details that a previous customer did. That you are already had fixed except the window on the passenger side. I let the manager know so that you all could fix it I will rent again I will you the only location that I really like to use. Thank you for everything see you the next time

MUZETTE T. 
Rating:
5.0

Incredible customer service! Lisa was fantastic and so helpful.

Mckenzie M. 
Rating:
5.0

Customer did not leave a comment.

Ukina C.  |  First Impressions 
Rating:
5.0

Would be nice if it was open 24 hours.

Barbara M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norma B. 
Rating:
4.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

Verify that the doors will stay shut when the vehicle is traveling at 65 MPH down an interstate. Secure the hood in the cab so that the floorboard doesn't overheat and burn your passenger's feet. (According to your support line).

Cheryl B. 
Rating:
5.0

Great store, quick returns and pick up

Emily G. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

great work

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Oscar O. 
Rating:
5.0

Great staff . Great place . Only thing I could really say is it might need a bigger elevator. Overall would recommend.

Dusty S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
3.0

Customer did not leave a comment.

REGGIE K. 
Rating:
5.0

Had my unit for over 2 years. Mr. Petty and his staff are professional and knowledgeable.

vashti r.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Henry N. 
Rating:
4.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

RODNEY P. 
Rating:
5.0

Would love the hours to be closing open till 10 PM

teresa c.  |  First Impressions 
Rating:
5.0

Everything was excellent so I have no recommendations. Great job! Great customer service! Very Impressive!

Dwayne F. 
Rating:
4.0

fix the tire pressure. i was paranoid the whole day😂, but great service, the manager was very knowledgeable & i enjoyed my experience overall :D

SaVon H. 
Rating:
4.0

The inside was not super clean, like I'm used to seeing. The inside of the windshield was very, very dirty and needs to be cleaned. Other than that, I was pleased with the availability of the type of vehicle I needed to rent, and the close proximity to me.

Holly C. 
Rating:
5.0

The truck needs an alignment.

Scoti-Lin B. 
Rating:
5.0

Nothing , Ms Lisa was very efficient I the whole process

Irene L. 
Rating:
5.0

Customer did not leave a comment.

Stacy J. 
Rating:
5.0

Please get the one employee some much needed HELP!!!!! He's an extraordinary employee that needs to be honored for his hard work !

Fredearia W. 
Rating:
5.0

Customer did not leave a comment.

Taquia B. 
Rating:
5.0

Move. The. Boxes. Out. Of. The. Way. Of. Getting. To. Thr. Uhaul. Representative. And. Move. The. Lock. Display. Away. From. Where. The. Customer. Rents. The. Van......

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Stephene M. 
Rating:
5.0

Customer did not leave a comment.

sherlie E. 
Rating:
5.0

Customer did not leave a comment.

Lashonda T. 
Rating:
5.0

Manager Bryan Petty was pleasant and helpful. I would definitely use this facility again. I enjoyed working with Bryan.

Lewis M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
1.0

I was unable to get moved in on the same day that I had planned and therefore had to keep my truck an extra day. The next day I could not start moving things back into the storage until I got off work at 6 and they told me that I had to be done by 7. With one more load to go I was told that I have would have to wait till the next day because the elevators would stop working and was lied to and told that there were no stairs. But what I find absolutely unacceptable is the fact that they only have one tiny little elevator that cannot accommodate a mattress or any size bed. As I was rushing to move all of my stuff into my storage the elevator kept stopping at every floor to pick up other traffic slowing down the time I had to move my stuff. An absolutely horrible horrible experience. Every other storage place even including other u-haul facilities have always had multiple industrial size elevators. I don't know who designed this place but it's a complete farce and a complete waste of my time and money. I could not be more disappointed.

Royce H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakesha R.  |  First Impressions 
Rating:
5.0

Thank you for your phenomenal employees, the smooth transition, and the great service.

danielle d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aja W.  |  First Impressions 
Rating:
4.0

They just need to seriously fix the Elevator !! As a Customer I deserve a credit off of my monthly fee for not having access to my storage. Other than that every thing is Straight ! Mr. Byran is the Best ! He deserves a Vacation with a Bonus Check !!

MICHELLE C.  |  First Impressions 
Rating:
5.0

Great service from Bryan, who helped me check in. He was friendly, professional, knowledgeable! Very pleased!

Maria F.  |  First Impressions 
Rating:
5.0

Bryan was very professional, welcomed me to Florida👍🏼!! Bryan also made sure my storage space was clean, also made sure I had an safe move into the storage facility! I give Bryan 5 stars 🌟 if I could make them give him an raise i would!! I recommend downtown uhaul/ storage! P.S. give Bryan an RAISE! Spread Love, Continue to be GREAT 👍🏼 🌟🌟🌟🌟🌟💫

CHARESE R.  |  First Impressions 
Rating:
1.0

Overpriced. Not climate controlled as advertised. Hot and humid. Can't store certain items at facility now. Elevator did not work. Can only access first floor. Computer kept on freezing and was extremely slow. None of this explained before making reservations and no discount offered.

Jonathan T.  |  First Impressions 
Rating:
5.0

Will be moving in some stuff on Thursday fed 25th

michelle b.  |  First Impressions 
Rating:
5.0

Owner is Awesome! Used this place for years love 🥰 them!!!!!

LATOYA B.  |  First Impressions 
Rating:
5.0

The Staff members in Jacksonville on Ashley Street are professional and always courteous. I would always recommend them.

KATRINA W.  |  First Impressions 
Rating:
5.0

Bryan and his staff are super easy to work with and always friendly.

LISA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanji w.  |  First Impressions 
Rating:
5.0

Excellent

BRENDA W.  |  First Impressions 
Rating:
5.0

I hope to have continued business with this company

marva p s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany H.  |  First Impressions 
Rating:
5.0

Service was quick and efficient.

booth w.  |  First Impressions 
Rating:
5.0

Mr. Brian is above and beyond helpful. He has excellent customer service skills and extremely knowledgeable.

charlotte r.  |  First Impressions 
Rating:
5.0

Everyone was nice and helpful.....

yolanda m.  |  First Impressions 
Rating:
5.0

Great service

ROBERT K.  |  First Impressions 
Rating:
5.0

Maneger. Was most helpful and guided me through this whole experiance

eugene l.  |  First Impressions 
Rating:
5.0

The young man that checked me in was very helpful. I was very upset about the service I received in getting the Uhaul, which I'm supposed to get a$50.00 credit and I haven't received it yet.

MARY B.  |  First Impressions 
Rating:
5.0

FOR ONE PERSON THERE ON A SATURDAY SERVICE WAS EXCELLENT..

Dennis H.  |  First Impressions 
Rating:
5.0

Clerk nice and very prefectional.

vivian m.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top