Customer Reviews for U-Haul Moving & Storage of Downtown Jacksonville

1,595 reviews

400 W Ashley St   Jacksonville, FL 32202
(@ Pearl)

(904) 358-9909

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 358-9909

400 W Ashley St
Jacksonville, FL 32202
(@ Pearl)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Helpful staff and kind.

Armand K. 
Rating:
5.0

Super fast and simple transaction, the workers at this location are also very friendly and easy to do business with.

Marcia Z. 
Rating:
1.0

I. Was. Not. Happy. With. This. Rental. At. All...... There. Wear. 2. Things. Wrong. With. This. Rental. And. I. Think. I. Should. Not. Be. Charged. For. This. Rental........ The. 2. Things. Are..... The. Drivers. Side. Mirror. Was. Lose. And. There. Was. A. Clicking. Sound. Close. To. 10. Times. When. I. Would. Try. To. Start. The. Engine...... I. Just. Found. I. Have. Been. Charged. For. This. Rental. And. I. Think. I. Should. Get. A. Refund...... I. Had. To. Keep. On. Adjusting. The. Drivers. Side. Mirror. To. See. The. Traffic. In. The. Left. Lane...... This. Was. Very. Aggravating. To. Me....... There. Is. A. Screw. Missing...... This. Is. What. Is. Making. The. Mirror. Lose. As. Can. Be........ This. Uhaul. Location. Does. Not. Maintain. The. Vans. Or. Big. Box. Trucks. The. Way. They. Need. To. Be. Maintained. And. Again. I. Think. I. Should. Get. A. Full. Refund.........

Joe H. 
Rating:
5.0

Keep Your General Mgr Bryan…very helpful and patience.

Sabrina R. 
Rating:
5.0

Customer did not leave a comment.

Aneesah D. 
Rating:
5.0

Customer did not leave a comment.

Sanders C. 
Rating:
5.0

Customer did not leave a comment.

curtis F. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
4.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

jalessa N. 
Rating:
5.0

No Improvement needed. We got to meet with the owner. Cool guy!!!!

sherryl P. 
Rating:
5.0

Customer did not leave a comment.

Melena H. 
Rating:
5.0

Customer did not leave a comment.

Gabriel R. 
Rating:
4.0

Customer did not leave a comment.

Jasmine C. 
Rating:
5.0

Just wish the storage at night if needed to

gale W. 
Rating:
5.0

Customer did not leave a comment.

Rajesh A. 
Rating:
5.0

Check tire pressure in van. The light was on.

Tarshea S. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
3.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Associate was very efficient and professional!

Henry M. 
Rating:
5.0

Customer did not leave a comment.

Eduardo H. 
Rating:
5.0

MR. PETTY WAS EXTREMELY EFFIENT AND COURTEOUS. DISPITE MY POOR PARKING JOB

Debbie J. 
Rating:
5.0

Very easy and quick!

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Julia W. 
Rating:
5.0

I will always recommend downtown I love their services

MUZETTE T. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
4.0

Customer did not leave a comment.

Pharryl M. 
Rating:
5.0

This place is awesome! I've used this store for all my moving needs (supplies and rentals) for almost 20 years and they have always had everything I need, including kind and helpful people. Bryan Petty is wonderful!

Wende C. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

n/a

Marisol M. 
Rating:
5.0

Customer did not leave a comment.

Katyrina H. 
Rating:
5.0

Customer did not leave a comment.

SILAS G. 
Rating:
5.0

Nothing everything was excellent

john J. 
Rating:
1.0

The I haul truck smelled of marijuana. I explained my concerns to the owner and she said she tried to get smell out with febreeze. I was worried to get pulled over and have to take all items out of my truck. My 8 year old daughter was subjected to smell and explanations from me during truck ride. The owner also was yelling at other customers when I picked up vehicle. It was uncomfortable situation, to have owner yelling at other customer for 3 min during my check out. If I had another choice of locations and vehicle I would have changed that instant. Unfortunately I was victim of circumstance and needed vehicle and no other place was available (so I had to take drug vehicle and screaming owner). Terrible experience I will not ever rent again from uhaul.

JARED D. 
Rating:
5.0

excellent

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Dasha D. 
Rating:
5.0

Customer did not leave a comment.

Chenise M. 
Rating:
4.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

kori s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

Alicia N. 
Rating:
5.0

Customer did not leave a comment.

Ben W. 
Rating:
5.0

Thank you all

Shirley J.  |  Overall Experience 
Rating:
5.0

clean

Lue M. 
Rating:
5.0

Customer did not leave a comment.

Taneisha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YIMIS B.  |  Overall Experience 
Rating:
5.0

I love this location it is so convenient

Muzette T. 
Rating:
2.0

Over charging and no Barry pleasant

Tina E. 
Rating:
3.0

Customer service needs improvement

Kimberlee W. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Alison F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirlisa S. 
Rating:
4.0

My rental van had a issue with the tire pressure where the service light was on and when I informed the clerk at pickup she said oh that'd nothing but to me it was scary. Also I got an email saying a free month of storage rental and the clerk said no.

patricia K. 
Rating:
5.0

I love this location it is convient and they always treating me with excellence. From the manger all the way down to the staff. I will always recommend people to use this location.

MUZETTE T.  |  First Impressions 
Rating:
1.0

The company charge me for things they did not have when I pick up my uhual and the company also charge my card $423.18 for 194.00 rental was not able to pay my movers because of this

Raven S. 
Rating:
4.0

Customer did not leave a comment.

Bobby M. 
Rating:
4.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

the team at this location was amazing. Great customer service, attentive and friendly.

Edward S. 
Rating:
5.0

Absolutely love this location! Building is older but Always very clean and well-maintained. The staff is very helpful and very professional.

SUSAN G.  |  First Impressions 
Rating:
5.0

The manager, I believe his name is Brian. He’s excellent. He really went the extra mile for us with the whole process helping my husband out. Very friendly. If we need to use again we’ll come back here!

Kathy Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLIVIA R. 
Rating:
5.0

The staff in Jacksonville was very helpul.

YIMIS B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

YIMIS B. 
Rating:
5.0

Everything and everyone was above good. Awesome!

DOCTOR D. 
Rating:
5.0

Lisa was extremely helpful in locating a storage On the floor I requested.

Denise C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CAROL W. 
Rating:
5.0

The lady was very nice and helpful. She was working on her own and was still polite. Great job

FRANKLIN O. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

This location was fantastic! Unfortunately, my overall experience was not great. I originally booked a truck at a location off beach Blvd. I was contacted the day before my pickup and told that my reservation was switched to a location on Southside Blvd, because the location I booked didn't have any trucks available. Then I get to the Southside Blvd location at the time of pickup and the lady tells me that she does not have a truck for me. She said that she sees my reservation, but has no truck. I asked her what I should do and she states “I guess call customer service”. She was extremely rude and not helpful at all. I'm thankful that customer service was able to find me a van instead at the location on Ashley street, but overall it was not a good experience and makes me not want to book again, for fear of availability on the day of pickup.

katherine M. 
Rating:
5.0

Customer did not leave a comment.

Ester G. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

I liked it was Kool

Joshua H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy T.  |  Overall Experience 
Rating:
1.0

The gas meter was only 3 quarters full and the paperwork said full. The lady working here was rude and dismissive. She seemed very annoyed we were there at all. Upon drop off we showed a picture of the gas meter and the miles we traveled per full tank. We were clearly over charged for fuel we had to replace. The drop off location said it had to be fixed at the other location.

Tristin G. 
Rating:
4.0

Customer did not leave a comment.

Kenitra B. 
Rating:
5.0

Customer did not leave a comment.

Sergio L. 
Rating:
5.0

Customer services are Awesome, brayan and the other Old lady, They are Amazing I can’t tel

godfrey m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessie c.  |  First Impressions 
Rating:
5.0

Manager Bryan very helpful

barbara A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakesha R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon B.  |  Overall Experience 
Rating:
5.0

Great customer service, very courteous and professional!

Sonia M. 
Rating:
5.0

Customer did not leave a comment.

Margarita L.  |  Overall Experience 
Rating:
5.0

Everything was perfect..

DANA N. 
Rating:
5.0

Customer did not leave a comment.

Andre R. 
Rating:
4.0

Everything was perfect except closing at 7.

Sharika T.  |  First Impressions 
Rating:
5.0

It was a pleasure doing business with you.

ANTONIO C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronald C. 
Rating:
5.0

Customer did not leave a comment.

Tammy T.  |  First Impressions 
Rating:
5.0

Bryan is an excellent manager. Was very impressed with the way things were managed at this location. Overall a good experience.

Lewis M. 
Rating:
2.0

Not convenient, not enough parking for drop off or receiving. Facility clean and employee (Lisa) very helpful.

Rosemary M. 
Rating:
4.0

Customer did not leave a comment.

Ty' Juan B. 
Rating:
5.0

Customer did not leave a comment.

Vanni S. 
Rating:
5.0

Customer did not leave a comment.

misty r.  |  Overall Experience 
Rating:
5.0

Outstanding service. Will be back again.

kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Camille C. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Always first rate service. Bryan does great work.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Louis W. 
Rating:
5.0

Only location in Jax I will rent from. They are awesome!

SUSAN G. 
Rating:
4.0

Customer did not leave a comment.

donna m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
4.0

Lisa & Brian and the other staff are always great! They hustle and always friendly.

SUSAN G. 
Rating:
3.0

The driver side door would not completely shut. Truck needs a tune up

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Angel T. 
Rating:
4.0

Customer did not leave a comment.

shannon d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Meynardo G. 
Rating:
5.0

The customer service from the owner Mr. Petty was excellent!

David S. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

I really appreciate the staff, exspecially Bryan!!! Bryan is an angel 😇 on earth!!! He helped me tremendously! Bryan also made sure I moved in the storage carefully with assistance due to back issues!! He is very professional! I recommend uhaul storage downtown… ask for Bryan past tense of 5 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️💫😇💫

CHARESE R.  |  Overall Experience 
Rating:
5.0

Everything went well

William D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIESHA S.  |  Overall Experience 
Rating:
5.0

Great Service early in the morning ! Thanks !

Oliver P. 
Rating:
5.0

The associate was courteous and friendly

gomez W. 
Rating:
5.0

Thanks

carolyn w.  |  Overall Experience 
Rating:
5.0

The reason why I said No to the staff worker. The Lady that work their needs to learn more about customer service. To me she treat people as if they are homeless not everyone is homeless. She does not have consideration for others. I apologize for not remembering her name. She is the only White American Female that has been working there since I have open up my account between 2019-2021. I would like to send a special thank you to Mr. Bryan Petty the GM for taking the time to be considerate of others, Professional personality towards people. Keep up the Excellent work Sir, If I had to reopen my account in the future it would be my pleasure to do it again. Thank You U-Haul for your service. Michelle Clunie Monroe

MICHELLE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristen C. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
3.0

May pickup location was surpose to on 103rd street. I had reservations for a 10" truck with document in hand and was confirmed for a 20" truck. This mistake caused delays and totally interrupted my schedule. In the future, please pay more attention to details providing better customer service.

CHARLES C. 
Rating:
5.0

Amazing how this location is nice and ran very smoothly.

Patricia K.  |  First Impressions 
Rating:
5.0

Have coffee and donuts. Excellent experience.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

DEREK B. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
3.0

Customer did not leave a comment.

danielle d.  |  Overall Experience 
Rating:
5.0

The manager Brian was professional and accommodating. A pleasant experience

eddie E. 
Rating:
5.0

Brian was very helpful and professional!

HECTOR J.  |  Overall Experience 
Rating:
3.0

Make sure we get the equipment we ordered. We did not get the appliance dolly nor the dozen blankets I had ordered. I am waiting on a credit.

Timothy M. 
Rating:
5.0

The lady on duty at that time was very courteous and helpful!

gregory k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brittany h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

Can't think of nothing because everything was great and both people that helped me (black guy & white lady) were great.

Shontae R. 
Rating:
4.0

Customer did not leave a comment.

Thelma S. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

john M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAVONNA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYLVIAN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trudie p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andre n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALONA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph a.  |  First Impressions 
Rating:
4.0

I love my local u-haul location, I try to use tha same one each time so I could to know tha staff, that works for. I always get great service.👍

bobby b.  |  First Impressions 
Rating:
5.0

I had an excellent experience right from calling to reserve the unit to arriving with a trailer to leaving after I had all my stuff in the unit. Everyone was very friendly and helpful. It was a very good experience.

Erin B.  |  First Impressions 
Rating:
5.0

Love it and the leadership!

Leon E.  |  First Impressions 
Rating:
5.0

The manager and the sistem manager we r very helpful. And day keep the place very cleen. And Organice. And allways sehem cleaning the truks as day come in frome Ben use i really recommend this place day do a good job

jaun r.  |  Overall Experience 
Rating:
5.0

Mr Petty deserves a raise . People like him are hand to come by . Thank you for such great customer service.

Porsche M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

regina h.  |  Overall Experience 
Rating:
4.0

Needs AC on all floors

Sharron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ukina C.  |  First Impressions 
Rating:
5.0

Would be nice if it was open 24 hours.

Barbara M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jody A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

latisha b.  |  Overall Experience 
Rating:
2.0

Reporting rodent droppings in my furniture. I reported it to the person who was working when I checked out.

mel j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VANESSA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary B.  |  Overall Experience 
Rating:
5.0

Great staff . Great place . Only thing I could really say is it might need a bigger elevator. Overall would recommend.

Dusty S.  |  First Impressions 
Rating:
5.0

Had my unit for over 2 years. Mr. Petty and his staff are professional and knowledgeable.

vashti r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery L.  |  First Impressions 
Rating:
5.0

Would love the hours to be closing open till 10 PM

teresa c.  |  First Impressions 
Rating:
5.0

Bryan & Lisa were ansolutely Amazing over the last two years I have had a unit there. Through Life's ups and downs (even before Covid -19), they were Always there on the phone or in person, eager to help, knowledgable, Friendly & made you feel Welcomed always. They went above and beyond & I will never forget them. It was bittersweet for me to move out but their compassion, professionalism & Customer Service during some of my darkest days, made such a positive impact. Thank you!

denise s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jadene K.  |  Overall Experience 
Rating:
5.0

Great

KECIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antoinette c.  |  Overall Experience 
Rating:
5.0

The staff was professional. The manager Bryan help with me a lot of questions or concerns I may had but over all everything was great for the time I used the storage unit. I do recommend that they do get some air conditioning other than the first floor.

ric'toria p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly m.  |  Overall Experience 
Rating:
5.0

Bruan was helpful and kind

Johany C.  |  First Impressions 
Rating:
3.0

Brian and Linda are phenomenal! Both have been the greatest of help for the 2.5 years I had a storage. My issue with the facility is corporate. The elevators were down for well over 6 months. This is UNACCEPTABLE on all levels! Although cost was zero out monthly, I had items in storage 2 months after I closed/moved into new house. My wife was very upset by this lack. Corporate needs to do better!!!

magic sons t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherry p.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jean M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taria W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leola B.  |  Overall Experience 
Rating:
5.0

Manager Bryan Petty was pleasant and helpful. I would definitely use this facility again. I enjoyed working with Bryan.

Lewis M.  |  First Impressions 
Rating:
2.0

Byran is the best and the lady who works the Ashley St location. I give them 5 Stars all day. However....the 2 Stars are for the elevator being down way too long. But.... I'm still very thankful for this location overall you guys are great.

Joanne A.  |  Overall Experience 
Rating:
1.0

I was unable to get moved in on the same day that I had planned and therefore had to keep my truck an extra day. The next day I could not start moving things back into the storage until I got off work at 6 and they told me that I had to be done by 7. With one more load to go I was told that I have would have to wait till the next day because the elevators would stop working and was lied to and told that there were no stairs. But what I find absolutely unacceptable is the fact that they only have one tiny little elevator that cannot accommodate a mattress or any size bed. As I was rushing to move all of my stuff into my storage the elevator kept stopping at every floor to pick up other traffic slowing down the time I had to move my stuff. An absolutely horrible horrible experience. Every other storage place even including other u-haul facilities have always had multiple industrial size elevators. I don't know who designed this place but it's a complete farce and a complete waste of my time and money. I could not be more disappointed.

Royce H.  |  First Impressions 
Rating:
4.0

The lady in the front has a bad attitude.

Yalonda W.  |  Overall Experience 
Rating:
5.0

The only issue I had was with the elevator not working for a very long time. I tried getting my stuff out two different times but was not able to. Brian was really understanding of the situation and did give me a month free for the inconvenience. I would definitely use them again.

Roxana C.  |  Overall Experience 
Rating:
2.0

I don't know who to be upset with, but it was far too many months before they fixed the elevator. I am glad they did not charge me for those months. That my oven was on the 4th floor. I just thought it was just too long to get the parts in for the elevator. A month at the very least was all I expected. But everyone was super kind

Roy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antoinette c.  |  First Impressions 
Rating:
4.0

It took a minute for the elevator to get repaired but Lisa and especially Bryan are awesome!!! I have COPD / asthma and was having a hard time with my belongings they stopped what they were doing to assist me who does that?they do so kudos to you two! They are the bomb.com

janita b.  |  Overall Experience 
Rating:
5.0

Bryan was the best rep ever!!

Jermane H.  |  Overall Experience 
Rating:
5.0

Im very happy with the service and attention received from the time I called for information to the time I came in to get my storage. when I arrived to this location, Bryan was very freindly and professional he took the time to explain in great detail about the stoage units. I would recomend this U-haul locatoon

miquel m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakesha R.  |  First Impressions 
Rating:
5.0

Bryan is amazing

Ajay S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

atlantis t.  |  Overall Experience 
Rating:
5.0

Thank you for your phenomenal employees, the smooth transition, and the great service.

danielle d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aja W.  |  First Impressions 
Rating:
4.0

The staff has been absolutely exceptional the whole 5 years I've had my storage unit.

JADA I O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenya B.  |  Overall Experience 
Rating:
4.0

They just need to seriously fix the Elevator !! As a Customer I deserve a credit off of my monthly fee for not having access to my storage. Other than that every thing is Straight ! Mr. Byran is the Best ! He deserves a Vacation with a Bonus Check !!

MICHELLE C.  |  First Impressions 
Rating:
5.0

Great service from Bryan, who helped me check in. He was friendly, professional, knowledgeable! Very pleased!

Maria F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Shanika R.  |  Overall Experience 
Rating:
5.0

Bryan was very professional, welcomed me to Florida👍🏼!! Bryan also made sure my storage space was clean, also made sure I had an safe move into the storage facility! I give Bryan 5 stars 🌟 if I could make them give him an raise i would!! I recommend downtown uhaul/ storage! P.S. give Bryan an RAISE! Spread Love, Continue to be GREAT 👍🏼 🌟🌟🌟🌟🌟💫

CHARESE R.  |  First Impressions 
Rating:
5.0

The manager at this uhaul was a great person, friendly and understanding. He also help out with ma and other customer.

William M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latasha m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany S.  |  Overall Experience 
Rating:
1.0

Overpriced. Not climate controlled as advertised. Hot and humid. Can't store certain items at facility now. Elevator did not work. Can only access first floor. Computer kept on freezing and was extremely slow. None of this explained before making reservations and no discount offered.

Jonathan T.  |  First Impressions 
Rating:
5.0

Very good service

robert y.  |  Overall Experience 
Rating:
4.0

Customer service was very professional and pleasant.

jospeh c.  |  First Impressions 
Rating:
5.0

Great service Bryan is the BEST EVER

robert y.  |  First Impressions 
Rating:
3.0

Only wish for earlier later access hours to storage unit. No complaints on anything else.

Kenneth P.  |  First Impressions 
Rating:
5.0

Will be moving in some stuff on Thursday fed 25th

michelle b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

catherine g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lakeisha m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H.  |  Overall Experience 
Rating:
5.0

Bryan is amazing and was super helpful!

JAMES W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHVON M.  |  Overall Experience 
Rating:
1.0

You gave notice that I had to clear out one month before. You clearly knew this would be necessary well before that. However, you waited so you wouldn’t have to refund any rentals. I left town the day of notification (after being there 10 weeks) and had to impose on others to clear my stuff out. Thanks for nothing. Your customer service stinks.

conrad r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Ann V.  |  Overall Experience 
Rating:
5.0

Owner is Awesome! Used this place for years love 🥰 them!!!!!

LATOYA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharanda B.  |  Overall Experience 
Rating:
5.0

I thought the staff here was very accommodating and very thoughtful. Access to the unit was no problem but I was really surprised that I couldn’t get into my Storage facility area after 8 PM. It would be nice if this location would allow some later hours for accessing my property. I should mention I wasn’t in this property very long for a week in one day however I wanted to come the night before I needed to clear it out and pack up the truck I had to wait until it open the next morning. There seems to be a lot of homeless people coming in and out of this location I’m not sure what the alternative is for these individuals. But the ease and thoughtfulness of the people that work at this location was paramount and very comforting to see

Sheila S.  |  Overall Experience 
Rating:
5.0

great staff, always willing to help and assist, going above and beyond the expected, I will know where to go for storage, thanks all,

michael a.  |  Overall Experience 
Rating:
5.0

Found the site very valuable, friendly, clean, convenient for storage during home renovations.

robert q.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AUDREY R G.  |  Overall Experience 
Rating:
5.0

Really appreciate the Manager assistance at that location!!!!

sandra s.  |  Overall Experience 
Rating:
5.0

The Staff members in Jacksonville on Ashley Street are professional and always courteous. I would always recommend them.

KATRINA W.  |  First Impressions 
Rating:
5.0

Bryan and his staff are super easy to work with and always friendly.

LISA D.  |  First Impressions 
Rating:
5.0

I had two units at this facility,brian is one of the best manager's anyone can ask for.he did all he could do to help you.i really needed the help.ms.lisa is also a awesome person.thank you so much to the both of them.

Vickie B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lakeisha m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanji w.  |  First Impressions 
Rating:
5.0

Excellent

BRENDA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jill s.  |  First Impressions 
Rating:
5.0

The people that work in this place is amazing they help you during the whole process and answer any questions. Thank you!

Janhilka M.  |  Overall Experience 
Rating:
5.0

I have recommended this site to several friends.

lemuel p.  |  Overall Experience 
Rating:
5.0

Great customer service. They work together and get the job done! its a Simple, quick and easy process! Thanks Uhaul staff!

khadijah j.  |  Overall Experience 
Rating:
3.0

The ground floor was cool and comfortable but the floor where my unit was was hot and uncomfortable. Other than that, the service was friendly and helpful.

Gregory M.  |  First Impressions 
Rating:
5.0

I hope to have continued business with this company

marva p s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel P.  |  Overall Experience 
Rating:
5.0

Service was quick and efficient.

booth w.  |  First Impressions 
Rating:
3.0

Room control temperature don't work properly. I had reserved a large unit. Was not available. Bryan, the manager, was very nice accommodating

Andrea C.  |  First Impressions 
Rating:
5.0

Mr. Brian is above and beyond helpful. He has excellent customer service skills and extremely knowledgeable.

charlotte r.  |  First Impressions 
Rating:
5.0

Bryan was the epitome of professionalism the entire time I was with U-Haul. He was extremely communicative and his and Lisa's customer service was on point each time I dealt with them. I will miss our monthly interactions. Thank you for everything Bryan!

sherrener y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

R-ECO E.  |  Overall Experience 
Rating:
5.0

Employees understanding and professional. Highly recommend U-Haul to anyone who needs to store their possessions. Downtown Jax Ashley Street.

Jewell E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharrell l.  |  Overall Experience 
Rating:
5.0

Bryan did such an amazing job assisting me with my storage needs! He made sure to outline the entire process and answer any and every question I had with his expansive knowledge of the company. He is a valuable asset to your company! Please see to it that he receives a raise of some sort because he did such a fantastic job.

elan f.  |  First Impressions 
Rating:
5.0

If I need anything in storage or truck use, this is the location I would think of and use. This location really represents the company name WELL.

celesta h.  |  Overall Experience 
Rating:
3.0

There really needs to be somewhere else the uhaul trucks can park. It is extremely difficult trying to park to load/unload in that parking area.

Shannon W.  |  Overall Experience 
Rating:
5.0

Mr. Petty was awesome thanks again!!!

RAICHELL H.  |  Overall Experience 
Rating:
5.0

Fast and friendly service by staff . I would definitely recommend them.

Roxana C.  |  First Impressions 
Rating:
5.0

Thank you so much for everything, i was greatful it was a truly blessing beeing all this time with y'all God bless you all.

sarai a.  |  Overall Experience 
Rating:
5.0

Ms. Leesa was so professional, and courteous she knows her business. She made my check in a breeze.

Diane M.  |  First Impressions 
Rating:
4.0

All personnel were very friendly, knowledgable, and helpful. Made me feel comfortable being there. I would recommend this facility to everyone. They also keep it clean.

celesta h.  |  First Impressions 
Rating:
5.0

The hours are decent but something like 7 to 9 would be better, 6 to 10 like one of the competitors would be perfect. Please do not go to 24 hours, there is no reason for someone to be there that late

booth w.  |  Overall Experience 
Rating:
5.0

POLITE, FRIENDLY AND PATIENCE

Denise C.  |  First Impressions 
Rating:
3.0

My items I had in there was a tan by the rat it was rat droppings all over everything some of my things I had to throw away second clothes they was cut up by the rats and my kids stuffed animals was c

NORMA M.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and courteous. Also professional . Bryan was very helpful.

sharon p.  |  First Impressions 
Rating:
5.0

Mr Bryan is a great manager

ernest w.  |  Overall Experience 
Rating:
5.0

Brian is an excellent manager and runs an excellent facility along with excellent customer care.

JAMES J.  |  Overall Experience 
Rating:
1.0

Bryan is great and the hours are great. The rodents were ruining our camping gear. I would NEVER go there at night for fear of a rodent popping out at me. Had two posion boxes and tons of blue poop.

Groundwork J.  |  Overall Experience 
Rating:
5.0

Lisa and Bryan were friendly, helpful and efficient every time we were there. If I ever need a storage facility again, I will definitely return to this location.

Debra B.  |  Overall Experience 
Rating:
5.0

It wouldn't been bad if it wasn't for the rats problem. Other than that it was a wonderful place for storage.

CECILIA F.  |  Overall Experience 
Rating:
3.0

Parking lot is too small for the amount of trucks they put there! I had to park in the street to do any loading or unloading!

STEVEN R.  |  Overall Experience 
Rating:
5.0

Service was outstanding

kenneth h.  |  First Impressions 
Rating:
5.0

Everyone was nice and helpful.....

yolanda m.  |  First Impressions 
Rating:
5.0

Good service

Regina C.  |  First Impressions 
Rating:
2.0

The person who processed my move out was fantastic! But other staff members were decidedly unhelpful! Maybe it's my outrageous British accent that irritated them. The unit was also full of rat poo...

Sean S.  |  Overall Experience 
Rating:
5.0

Everything was great when I used this facility.

VALERIE h.  |  Overall Experience 
Rating:
5.0

Great service

ROBERT K.  |  First Impressions 
Rating:
5.0

Brian, the manager runs an excellent family. Always immaculate and my access system always worked. Best storage in Jacksonville, especially for safety and security

GLOBAL MEDICAL M.  |  Overall Experience 
Rating:
5.0

Great service, if you need storage this is a good place.

Richard L.  |  Overall Experience 
Rating:
5.0

Great staff and facilities

jenny r.  |  Overall Experience 
Rating:
5.0

GREAT PLACE OF BUSINESS!

Brenda W.  |  Overall Experience 
Rating:
5.0

Maneger. Was most helpful and guided me through this whole experiance

eugene l.  |  First Impressions 
Rating:
5.0

The parking lot is too small to fit in those tiny spaces sometimes.

khadijah j.  |  Overall Experience 
Rating:
5.0

Brian, Was very professional with the help that I needed,,and I was very satisfied with the service that he provided,,and I think that he is an asset to the U-haul company RANDAL HOLMES

randal h.  |  Overall Experience 
Rating:
5.0

The young man that checked me in was very helpful. I was very upset about the service I received in getting the Uhaul, which I'm supposed to get a$50.00 credit and I haven't received it yet.

MARY B.  |  First Impressions 
Rating:
5.0

Helpful staff, clean facility.

Richard L.  |  First Impressions 
Rating:
5.0

Thank you Mr. Petty and Ms. Lisa for your professional support, and encouragement when I needed you most...thanks for keeping my bicycle in the basement..you are missed!

kenwin j.  |  Overall Experience 
Rating:
5.0

Nice clean facility the clerk was friendly and helpful!

CHRISTIE k.  |  First Impressions 
Rating:
5.0

Friendly, quick moving staff. Never had to wait for anything. Overall satisfactory experience.

katherine s.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and very courteous. Honestly one of the best places I’ve ever dealt with.

richard V.  |  First Impressions 
Rating:
4.0

It is a nice place to store my stuff. Safe and secure. Thanks

adam d.  |  Overall Experience 
Rating:
5.0

Good customer service and they make you feel welcome friendly the best.

daniel m.  |  Overall Experience 
Rating:
5.0

The employee was nice, he assisted me with everything I needed and offered help if needed. Ms. McIntosh.

bertha m.  |  First Impressions 
Rating:
5.0

Courteous and efficient.

lemuel p.  |  First Impressions 
Rating:
5.0

The process of obtaining a storage facility and checking out was very smooth. The staff was very helpful as well.

Leroy H.  |  Overall Experience 
Rating:
5.0

Very well run facility.

claude m.  |  Overall Experience 
Rating:
3.0

Bryan is fantastic! He was the best part of my Uhaul on W Ashley experience. He was friendly and very helpful! Thank you Bryan! The facility needs a freight elevator and better lighting though.

Azyta A.  |  Overall Experience 
Rating:
5.0

The process was seamless and quick. Customer service was great.

Leroy H.  |  First Impressions 
Rating:
4.0

Service was great but attempting to park and unload was a challenge when 2 larger trucks were there simultaneously unloading otherwise it was great

John S.  |  First Impressions 
Rating:
4.0

/

Diamond B.  |  Overall Experience 
Rating:
5.0

Keep up the good work

amelia c.  |  Overall Experience 
Rating:
3.0

I kept my stuff there for 1 year. A little disappointed with the debris in my storage locker. Not sure if it was rat droppings or what

Michelle P.  |  Overall Experience 
Rating:
5.0

FOR ONE PERSON THERE ON A SATURDAY SERVICE WAS EXCELLENT..

Dennis H.  |  First Impressions 
Rating:
5.0

Great customer service! Ideal spot! I wish that I had checked them out first; I wouldn't have 2 different storage units.

Brenda W.  |  First Impressions 
Rating:
5.0

They have friendly staff the building is clean and I'm satisfied.

amelia c.  |  First Impressions 
Rating:
5.0

I'm a satisfied customer

marvette a.  |  Overall Experience 
Rating:
5.0

Great people good atmosphere was more then happy with service would recommend anyone at anytime thank you U Haul you have some good business will come back again it's blessing dealing with you Thank

robert g.  |  First Impressions 
Rating:
5.0

Lisa helped me set up an account and was very friendly and knowledgeable throughout the process. I came to your location at the recommendation of a friend and was not disappointed. Thank you!

catie w.  |  First Impressions 
Rating:
5.0

I was pleased with the service

CHIQUITA M.  |  Overall Experience 
Rating:
4.0

Staff was very curt at times. Not to me. I observed their interaction with others on several occasions.

octavius h.  |  Overall Experience 
Rating:
5.0

Clerk nice and very prefectional.

vivian m.  |  First Impressions 
Rating:
3.0

Being a Customer for at least 15 years I can say that I’ve seen the customer service and upkeep improve (although stagnant at times) and the vagrancy/ loitering decrease (although stagnant at times)

tanya w.  |  Overall Experience 
Rating:
1.0

I am writing this comment because I was extremely disappointed with the cleanliness of my storage unit. My belongings were ruined with rat urine and rat droppings. Never again. It was a nightmare.

TIGHIST P.  |  Overall Experience 
Rating:
5.0

Thank you so much for all your help and hard work. I greatly appreciate your good customer service !!! I would refer others to you easily 🙂. Shirley

shirley c.  |  Overall Experience 
Rating:
5.0

The place very clean and well lit. The manager provides professional top notch service! I would highly recommend this storage to others.

lashaunda l.  |  Overall Experience 
Rating:
5.0

Didn't run into any inconveniences.

nicole j.  |  First Impressions 
Rating:
5.0

Great experience. Friendly staff.

Michael B.  |  Overall Experience 
Rating:
5.0

They are very understanding I had just had an accident on the bus that had me with major back and neck injury and I wasn't able to pay my storage bill and late fee they handled everything proffesionab

sierra h.  |  Overall Experience 
Rating:
5.0

Awesome crew

BARBARA B.  |  Overall Experience 
Rating:
5.0

The staff should be given a pay raise and or placed on a performance based incentive scale. Bryan and Lisa are professionals who multi-task effortlessly. Whatever they are earning they deserve much

lemuel p.  |  Overall Experience 
Rating:
5.0

Move in day and all payments were a breeze. Brian and team were so kind when our semi didn't show up for 4 hours and was super accommodating. Definitely recommend him and his team to anyone!

Emily S.  |  Overall Experience 
Rating:
3.0

The manager there he was very courteou/ helpful and very polite. He was the type of manager that knows how to manage. I believe that this storage facility runs very smoothly because of him.

Erika D.  |  Overall Experience 
Rating:
4.0

Yes

CHERON W.  |  Overall Experience 
Rating:
5.0

Very helpful staff providing a full service moving experience

Kathy S.  |  Reservation 
Rating:
4.0

Would have liked more hours.

Gisela s.  |  Overall Experience 
Rating:
5.0

The staff was nice well matter and great attitude

Tabitha M.  |  Overall Experience 
Rating:
1.0

I have attempted to lodge a formal complaint vis the internet, regarding the counter person on 11/ 2 at 4-5 pm. It was the rude / nasty female. I advised her that she was so rude and nasty in demeanor

Anthony B.  |  Overall Experience 
Rating:
1.0

all my personal items got stolen and the supervisor didnt even try roll back the camera to see who stole my stuff

Melissa D.  |  Overall Experience 
Rating:
2.0

Did not feel safe or comfortable in this complex. Every time i went in there, i was haggled for money by homeless people!

Scott R.  |  Overall Experience 
Rating:
5.0

Lisa was awesome!

Antenet S.  |  Reservation 
Rating:
1.0

This email was no longer in use. The correct email is Onyxboy81@gmailcom

Robert D.  |  Overall Experience 
Rating:
5.0

I WOULD LIKE TO THANK AND APPRECIATE EVERYONE AT UHAUL DOWNTOWN

Ron'shay F.  |  Overall Experience 
Rating:
4.0

Having a place accessible for discarded items would be helpful

Gwen W.  |  Overall Experience 
Rating:
5.0

Mr Brian the office Manager is excellent. Even thou he had a personal matter that required his presence and the office was Officially closed, he stayed and attempted to process my rental. Thank u

Gwendolyn G.  |  Overall Experience 
Rating:
5.0

Nice and clean storage, one of the best I visited.

roderick F.  |  Overall Experience 
Rating:
5.0

Very friendly, courteous, helpful and very respectful.

Rachel I.  |  Overall Experience 
Rating:
4.0

Everything day of was great for move in. The staff was accommodating and so friendly. The confusion between my reservation and actuals during move in were easily resolved with the manager.

Emily S.  |  Reservation 
Rating:
5.0

Staff was very courteous and helpful

emanuel m.  |  Overall Experience 
Rating:
1.0

They have rats and bedbugs and roaches I threw a whole basket of clothes away

shontae h.  |  Overall Experience 
Rating:
5.0

Getting climate controlled unit next time. That heat is not fun.

TRAVIS RUSSELL M.  |  Overall Experience 
Rating:
3.0

no comment

luis r.  |  Overall Experience 
Rating:
4.0

THERE WERE PEOPLE THAT CAME IN AND GOT INSIDE THE STORAGE AND ATE. THERE WERE ROACHES.

george h.  |  Overall Experience 
Rating:
5.0

No issues, will totally come back if needed.

greogery w.  |  Overall Experience 
Rating:
4.0

Brian was a godsend to work with while I maintained a storage unit at the facility. He and Lisa were ALWAYS a pleasure to work with.

tobyias j.  |  Overall Experience 
Rating:
5.0

The homeless population using facility and nearby grounds a bit unnerving. Never go the facility alone.

Angelica L.  |  Overall Experience 
Rating:
5.0

The manager Brian and the assistant manager Lisa were very courteous and professional at all times. My rating for them is higher than that of the facility itself.

GREGORY P.  |  Overall Experience 
Rating:
5.0

The staff here I find to be very friendly and accommodating. Never had any issues getting what I needed.

glenory p.  |  Overall Experience 
Rating:
5.0

I recommend this facility to family abe friends... Was a very helpfuls, all employer was very kind. Never had any issues... Great facility..

MABEL O.  |  Overall Experience 
Rating:
5.0

they made the logistical part easy

tina l.  |  Overall Experience 
Rating:
5.0

None

Lamar O.  |  Overall Experience 
No reviews have been submitted for this location.

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