Customer did not leave a comment.Sharon M.
Customer Reviews for U-Haul Moving & Storage of Downtown Jacksonville
Jacksonville, FL 32202
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always first rate service. Bryan does great work.Charles T.
Customer did not leave a comment.Louis W.
Only location in Jax I will rent from. They are awesome!SUSAN G.
Customer did not leave a comment.donna m. | First Impressions
Customer did not leave a comment.WILLIAM L.
Lisa & Brian and the other staff are always great! They hustle and always friendly.SUSAN G.
The driver side door would not completely shut. Truck needs a tune upLawrence B.
Customer did not leave a comment.Angel T.
Customer did not leave a comment.shannon d. | First Impressions
Customer did not leave a comment.Meynardo G.
The customer service from the owner Mr. Petty was excellent!David S.
Customer did not leave a comment.Nicole H.
I really appreciate the staff, exspecially Bryan!!! Bryan is an angel 😇 on earth!!! He helped me tremendously! Bryan also made sure I moved in the storage carefully with assistance due to back issues!! He is very professional! I recommend uhaul storage downtown… ask for Bryan past tense of 5 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️💫😇💫CHARESE R. | Overall Experience
Everything went wellWilliam D. | First Impressions
Customer did not leave a comment.JAMIESHA S. | Overall Experience
Great Service early in the morning ! Thanks !Oliver P.
The associate was courteous and friendlygomez W.
Thankscarolyn w. | Overall Experience
The reason why I said No to the staff worker. The Lady that work their needs to learn more about customer service. To me she treat people as if they are homeless not everyone is homeless. She does not have consideration for others. I apologize for not remembering her name. She is the only White American Female that has been working there since I have open up my account between 2019-2021. I would like to send a special thank you to Mr. Bryan Petty the GM for taking the time to be considerate of others, Professional personality towards people. Keep up the Excellent work Sir, If I had to reopen my account in the future it would be my pleasure to do it again. Thank You U-Haul for your service. Michelle Clunie MonroeMICHELLE C. | Overall Experience
Customer did not leave a comment.kristen C.
Customer did not leave a comment.Steven K.
May pickup location was surpose to on 103rd street. I had reservations for a 10" truck with document in hand and was confirmed for a 20" truck. This mistake caused delays and totally interrupted my schedule. In the future, please pay more attention to details providing better customer service.CHARLES C.
Amazing how this location is nice and ran very smoothly.Patricia K. | First Impressions
Have coffee and donuts. Excellent experience.Patricia K.
Customer did not leave a comment.DEREK B.
Customer did not leave a comment.Lisa C.
Customer did not leave a comment.danielle d. | Overall Experience
The manager Brian was professional and accommodating. A pleasant experienceeddie E.
Brian was very helpful and professional!HECTOR J. | Overall Experience
Make sure we get the equipment we ordered. We did not get the appliance dolly nor the dozen blankets I had ordered. I am waiting on a credit.Timothy M.
The lady on duty at that time was very courteous and helpful!gregory k. | First Impressions
Customer did not leave a comment.brittany h. | First Impressions
Customer did not leave a comment.Jessica P.
Can't think of nothing because everything was great and both people that helped me (black guy & white lady) were great.Shontae R.
Customer did not leave a comment.Thelma S.
Customer did not leave a comment.JAMES P.
Thanks Mr PettyLoretta W.
Very professional and helpfulHarold C.
Customer did not leave a comment.ben S.
Customer did not leave a comment.john M. | First Impressions
Larger parking lot needed for return but everyone was friendly and quick to assistderek Y.
Customer did not leave a comment.James M.
Hire more people like Bryan; he's excellentBret S.
Customer did not leave a comment.UllaBritt V.
Customer did not leave a comment.LAVONNA S. | Overall Experience
Customer did not leave a comment.Lisa C.
Customer did not leave a comment.WALTER V.
Brian is the best!Tiffany A.
Customer did not leave a comment.SYLVIAN R. | First Impressions
Customer did not leave a comment.trudie p. | Overall Experience
The truck was inches away the building which made it hard to inspect it before receiving it. They said " its ok , all the dings are marked." So I found it very difficult to to believe from someone that had been smoking recreational weed. You can smell it on the old man. I thought getting high at work is a violation of policy. Not satisfied with that place at all.Eugenio S.
Customer did not leave a comment.andre n. | Overall Experience
Although the space itself has limited parking, the business seems to operate very smoothly. Lori assisted me from start to finish and was awesome. Customer Service was amazing!Joseph O.
Customer did not leave a comment.GEORGE V.
Customer did not leave a comment.IRFAN G.
Customer did not leave a comment.JORDAN M.
We were charged $59 in gas when we shouldn't have been. It's a good thing we brought your service rep out to mark all of the dents and scratches before we left the lot, or you would've charged us for that too. We would've never have left without being checked out had we know you were going to scam us for gas, completely unacceptable! It was the female assistant manager who totally took advantage of us!!!Brietta P.
Customer did not leave a comment.KENNETH K.
Customer did not leave a comment.Sharon B. | First Impressions
The door to my vehicle had been left open and when I opened the door a gentleman with a foul odor and smoking a cigarette. He complied when asked to leave but there was a terrible smell of body odor and cigarette the rest of the day.John G.
There was junk in the cab, including poop someone had left. The employees had not checked before handing me the keys. As we were about to leave we noticed the mess, and told the employee. She was kind and cleaned out + mopped the mess, but I was shocked to find human feces inside the truck I was about to drive off with.Tommy L.
Customer service is grade ALaura R.
Customer did not leave a comment.robert Y.
Customer did not leave a comment.ALONA S. | Overall Experience
Customer did not leave a comment.Mykia M.
Customer did not leave a comment.joseph a. | First Impressions
Customer did not leave a comment.Todd H.
Customer did not leave a comment.Tracy W.
I love my local u-haul location, I try to use tha same one each time so I could to know tha staff, that works for. I always get great service.👍bobby b. | First Impressions
I had an excellent experience right from calling to reserve the unit to arriving with a trailer to leaving after I had all my stuff in the unit. Everyone was very friendly and helpful. It was a very good experience.Erin B. | First Impressions
Yes, I had a really good experience dropping off my trailer at this location. Everyone was friendly and very helpful!Erin B.
Love it and the leadership!Leon E. | First Impressions
Customer did not leave a comment.Christopher S.
I. Will. Back. Again.... Everything. Was. Perfect. As. Could. Be...... I. AM. A. COMPLETELY. SATISFIED. CUSTOMER........Joseph H.
Bryan provided top notch service by getting me in and on my way in professional and prompt fashionDavid S.
Customer did not leave a comment.Shatwon M.
Location & employee were excellent!!! Didn't realize the previous renter smoked & left butts in the ashtray until the next day. Had to drive with windows partially open. Thought the trucks were non smoking. Very inconsiderate previous renter/driver.Daniel O.
Mr Petty deserves a raise . People like him are hand to come by . Thank you for such great customer service.Porsche M. | First Impressions
The Owner was excellent!! He took care of my needs and provided superior customer service! Go Buckeyes!! I'm really a Bulldog fan.... But, with great customer service like that.... what the hell.... Job well done sir!Wayman G.
Customer did not leave a comment.MARIE D.
Customer did not leave a comment.Kaylee P.
Upon trying to return the equipment the associate tried to get me to bring the truck to a different location since she hadn't checked in the other returned trucks yet claiming their was no space despite their being ample open space on the lot.colby S.
Bryan petty was very nice at pickup but the drop off was not pleasant. This location is short staff and the associate was not very friendly when I dropped off!Nicole F.
The owner was the person that checked me out when returning my truck, the line was long, she was very rude, and spoke about other customers rudely while other customers were in the store!! She was very unprofessional and I wouldnt recommend no one use this location to pick up or drop off there rentals, PLEASE GO SOMEWHERE ELSE!!!!RAYMOND S.
Needs AC on all floorsSharron B. | First Impressions
Staff was friendly and communicative, walked me through everything, great service!Erin M.
Customer did not leave a comment.Michael B.
I have no complaints. Reserving the truck was easy and i was called about pushing my reservation back since I was running late. Absolutely satisfied with the service..Derrick R.
Customer did not leave a comment.Dustin B.
Customer did not leave a comment.Stephanie N.
Not was said about air conditioning situationsGUSTAVO P.
Keep everything the way it is! Don't change a thing.Charles T.
Customer did not leave a comment.Stephanie S.
Service was great, thanks to the gentleman who was working that morning, my prior reservation was a total fiasco at Broward Rd. but it was made right on Ashley ST.Girard W.
The staff, the polite, kind, and very helpful. He went above, and beyond my expectations!! Thank you!!Sandra P.
Customer did not leave a comment.Charles T.
Everything was great besides the Minor details that a previous customer did. That you are already had fixed except the window on the passenger side. I let the manager know so that you all could fix it I will rent again I will you the only location that I really like to use. Thank you for everything see you the next timeMUZETTE T.
Incredible customer service! Lisa was fantastic and so helpful.Mckenzie M.
Customer did not leave a comment.Ukina C. | First Impressions
Would be nice if it was open 24 hours.Barbara M. | First Impressions
Customer did not leave a comment.Norma B.
Customer did not leave a comment.MELISSA C.
Verify that the doors will stay shut when the vehicle is traveling at 65 MPH down an interstate. Secure the hood in the cab so that the floorboard doesn't overheat and burn your passenger's feet. (According to your support line).Cheryl B.
Great store, quick returns and pick upEmily G.
Customer did not leave a comment.Joseph V.
great workDenise C.
Customer did not leave a comment.Oscar O.
Great staff . Great place . Only thing I could really say is it might need a bigger elevator. Overall would recommend.Dusty S. | First Impressions
Customer did not leave a comment.Timothy W.
Customer did not leave a comment.REGGIE K.
Had my unit for over 2 years. Mr. Petty and his staff are professional and knowledgeable.vashti r. | First Impressions
Customer did not leave a comment.Henry N.
Customer did not leave a comment.Kathy M.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.RODNEY P.
Would love the hours to be closing open till 10 PMteresa c. | First Impressions
Everything was excellent so I have no recommendations. Great job! Great customer service! Very Impressive!Dwayne F.
fix the tire pressure. i was paranoid the whole dayðŸ˜‚, but great service, the manager was very knowledgeable & i enjoyed my experience overall :DSaVon H.
The inside was not super clean, like I'm used to seeing. The inside of the windshield was very, very dirty and needs to be cleaned. Other than that, I was pleased with the availability of the type of vehicle I needed to rent, and the close proximity to me.Holly C.
The truck needs an alignment.Scoti-Lin B.
Nothing , Ms Lisa was very efficient I the whole processIrene L.
Customer did not leave a comment.Stacy J.
Please get the one employee some much needed HELP!!!!! He's an extraordinary employee that needs to be honored for his hard work !Fredearia W.
Customer did not leave a comment.Taquia B.
Move. The. Boxes. Out. Of. The. Way. Of. Getting. To. Thr. Uhaul. Representative. And. Move. The. Lock. Display. Away. From. Where. The. Customer. Rents. The. Van......Joseph H.
Customer did not leave a comment.Stephene M.
Customer did not leave a comment.sherlie E.
Customer did not leave a comment.Lashonda T.
Manager Bryan Petty was pleasant and helpful. I would definitely use this facility again. I enjoyed working with Bryan.Lewis M. | First Impressions
Customer did not leave a comment.Ashley P.
I was unable to get moved in on the same day that I had planned and therefore had to keep my truck an extra day. The next day I could not start moving things back into the storage until I got off work at 6 and they told me that I had to be done by 7. With one more load to go I was told that I have would have to wait till the next day because the elevators would stop working and was lied to and told that there were no stairs. But what I find absolutely unacceptable is the fact that they only have one tiny little elevator that cannot accommodate a mattress or any size bed. As I was rushing to move all of my stuff into my storage the elevator kept stopping at every floor to pick up other traffic slowing down the time I had to move my stuff. An absolutely horrible horrible experience. Every other storage place even including other u-haul facilities have always had multiple industrial size elevators. I don't know who designed this place but it's a complete farce and a complete waste of my time and money. I could not be more disappointed.Royce H. | First Impressions
Customer did not leave a comment.Lakesha R. | First Impressions
Thank you for your phenomenal employees, the smooth transition, and the great service.danielle d. | First Impressions
Customer did not leave a comment.Aja W. | First Impressions
They just need to seriously fix the Elevator !! As a Customer I deserve a credit off of my monthly fee for not having access to my storage. Other than that every thing is Straight ! Mr. Byran is the Best ! He deserves a Vacation with a Bonus Check !!MICHELLE C. | First Impressions
Great service from Bryan, who helped me check in. He was friendly, professional, knowledgeable! Very pleased!Maria F. | First Impressions
Bryan was very professional, welcomed me to Florida👍🏼!! Bryan also made sure my storage space was clean, also made sure I had an safe move into the storage facility! I give Bryan 5 stars 🌟 if I could make them give him an raise i would!! I recommend downtown uhaul/ storage! P.S. give Bryan an RAISE! Spread Love, Continue to be GREAT 👍🏼 🌟🌟🌟🌟🌟💫CHARESE R. | First Impressions
Overpriced. Not climate controlled as advertised. Hot and humid. Can't store certain items at facility now. Elevator did not work. Can only access first floor. Computer kept on freezing and was extremely slow. None of this explained before making reservations and no discount offered.Jonathan T. | First Impressions
Will be moving in some stuff on Thursday fed 25thmichelle b. | First Impressions
Owner is Awesome! Used this place for years love 🥰 them!!!!!LATOYA B. | First Impressions
The Staff members in Jacksonville on Ashley Street are professional and always courteous. I would always recommend them.KATRINA W. | First Impressions
Bryan and his staff are super easy to work with and always friendly.LISA D. | First Impressions
Customer did not leave a comment.tanji w. | First Impressions
ExcellentBRENDA W. | First Impressions
I hope to have continued business with this companymarva p s. | First Impressions
Customer did not leave a comment.Tiffany H. | First Impressions
Service was quick and efficient.booth w. | First Impressions
Mr. Brian is above and beyond helpful. He has excellent customer service skills and extremely knowledgeable.charlotte r. | First Impressions
Everyone was nice and helpful.....yolanda m. | First Impressions
Great serviceROBERT K. | First Impressions
Maneger. Was most helpful and guided me through this whole experianceeugene l. | First Impressions
The young man that checked me in was very helpful. I was very upset about the service I received in getting the Uhaul, which I'm supposed to get a$50.00 credit and I haven't received it yet.MARY B. | First Impressions
FOR ONE PERSON THERE ON A SATURDAY SERVICE WAS EXCELLENT..Dennis H. | First Impressions
Clerk nice and very prefectional.vivian m. | First Impressions