Customer Reviews for U-Haul Moving & Storage of Downtown Lynchburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Lynchburg

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Elizah r. on

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Britt N. on

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David S. on

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The location was fine, but the office was understaffed for the 7 am opening.

Steven D. on

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David L. on

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Everything was fine. The drop off folks on Sunday were extra friendly. The pick up person very helpful. All good

Carroll F. on

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Kent B. on

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Went above and beyond to meet my needs

Darcy M. on

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Sharon S. on

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Very professional and respectful

Crystal O. on

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Messed up paperwork. Need 2 learn how 2 do paperwork right.

Melanie M. on

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A new rule was that a photo of the drivers license had to be included in the file. My phone doesn't take pictures and I wasn't told when I registered online and the store didn't have a copy machine or scanner. Either advance notice or a scanner onsite would be helpful.

Mark AND R. on

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James F. on

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Charles C. on

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The truck A/C was not working on the hottest day of the year in VA... not acceptable

Beatrice H. on

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Cant think of a thing.

Maurice B. on

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Did not have the size trailer I reserved. I was very disappointed.

Troy J. on

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janie m. on

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John C. on

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Good staff. No issues.

Charles H. on

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It is a good store.but a poor location.I had to drive 40 miles 1 way. to get thr trailer

Richard O. on

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Gas guage seemed a little off or at least very slow to accurately indicate the level. I traveled 8 miles total, but had to put 6 gallons of fuel in the truck to get the guage back up to where it was initially. So I'm sure it cost me more on gas than it should have. Otherwise, flawless experience.

katy h. on

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Federico S. on

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Kerrin C. on

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Lower price, paid over $200 for a move and still had to pay extra for “over mileage included” by 5 miles. Not happy with the cost

JAMES S. on

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I rated the location average because the counter staff were a little less than friendly. They were helpful, but it did not seem like they really wanted to go the extra distance for me as a customer. One example: when I was checking out, I was told where the truck was on the lot rather than shown. There are a lot of trucks that look alike, so it was interesting trying to find it. I performed an inspection of the truck before I left the lot, but the attendant was still inside. I would have appreciated being taken to the truck rather than to have to find it myself.

John S. on

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Lakila D. on

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Andrea T. on

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David L. on

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Keep up the good work!

Shelby J. on

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richard C. on

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Jennifer J. on

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You need a larger parking lot

danny r. on

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ERICA D. on

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joshua l. on

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The ladies who work at this location were very professional and courteous. Will definitely return for my uhaul needs

Lou M. on

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The manager makes you feel like a valued customer.

Ronnie H. on

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Michael S. on

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Awesome service! Thanks again

Jackie L. on

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The service representative you have at the park ave location needs to learn to have a better attitude. I'm trying to back my truck up so she can load a trailer to it and she keeps pointing to the left and then gets an attitude with me when I'm too far left. I can't see the hitch so I have to rely on what she's telling me and she gets mad like it's my fault for listening to her. I will not pick up anymore equipment from that facility. If you send me there I will cancel my reservation.

Kent B. on

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Jackson K. on

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Samuel M. on

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The service was exceptional!! They were great from start to finish. I would definitely recommend this location to anyone.

William S. on

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The attendant did not hook up the safety chains properly, i stopped about a mile away when i heard noise and found the safety chains not secured with the rubber stays, and the breakaway chain was dragging the ground. Very unsafe.

Joseph O. on

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I consistently use this location. All the personnel are pleasant and friendly. Everyone is very helpful.

Anne B. on

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Shawna S. on

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Customer Service chic was rude because I was running late to return the truck and they didn't answer the phone.

Tanya S. on

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The only problem we had was the water leaking in the cab when it rained. Driver and passenger got all wet. There was no one at the drop off to tell. Was going to call and let you know.

roberta l. on

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Angela P. on

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Staff was very helpful and pleasant.

mark e. on

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Matthew C. on

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Great customer service, TERRIBLE truck.

Jonathan S. on

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Mack F. on

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Chris C. on

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The people that work at this location are top notch! They were very friendly and professional! They deserve a job well done!!

Stan W. on

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I was charged twice for the rental. On my return...the girls never came out. I had to go in and they where sitting at the desk on their cell phones. Now I have been on the phone for the last 30 minutes waiting trying to resolved the payment issue.

Jeff S. on

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danny b. on

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Pat S. on

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Extremely friendly staff and answered my questions with ease. Truck was cleaned and ready for pick up at specified time. Returning was just as easy. Would huggly recommend.

Erica G S. on

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Female was cordial. My reservations were not correct. I was suppose to receive a free month rental. your representative obviously doesn't know the policies. She said I did not get a free month,

Sandra H. on

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Remind them to get the gas filled to proper amount before turn in.

Karen C. on

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She went out of her way to help us. She was very nice and professional.

Karl B. on

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Bridgette J. on

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Paulette M. on

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Patrick H. on

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This is our "go to" U-Haul establishment. The service is always top notch and friendly. We highly recommend this facility.

Lee B. on

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Alex F. on

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Great experience! Staff was friendly and puts the customer first. Very clean and professional setting.

Alex F. on

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Staff was very helpful and willing to assist with anything I needed. Great experience.

John A. on

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Jessica B. on

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linzie j. on

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I had to wait the past few times I went to this location. It appears additional representatives are needed to process customers a little quicker.

KELVIN M. on

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The staff members were always helpful, immediately attentive and offered the best advice.

emporia b. on

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Mrs woods is awesome ??

Jacqueline R. on

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Thank you. Great experience and excellent customer service.

Doris P. on

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Paul T. on

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Hope D. on

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Mary H. on

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donald P. on

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Crystal was the best check in person ever. Really cares/

patrick w. on

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The two girls behind the U-haul counter working with customers were on their A-game!

T Asia B. on

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Mary H. on

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Whitney W. on

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The staff are very helpful and great to interact with.

Donnie S. on

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Hugh H. on

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Rick P. on

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I use a credit car to pay and was confused about the 3 hits on the card. I called and they explained it to me and I then understood.

CHARLES H. on

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jessie h. on

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Just keep what you're doing.

michael b. on

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The women working the front desk were very nice, professional.

Matt W. on

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Richard H. on

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TIMOTHY O. on

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We have used this location 4 or 5 times in the last year to move furniture etc. They always have the vehicle we want, and today they had a truck ready to rent right away when we needed one at the last minute. We haven't had any problems at all and we are treated very good.

Jennifer W. on

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Nothing customer service was excellentnothing cuz my service was excellent the truck and everything was excellent even I had to storage units and that was also excellent great job Park avenue or downtown u-haul keep up the good work

William S. on

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Worst experience ever. Never dealing with U-Haul again.

Brian F. on

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James R. on

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Todd B. on

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Brianna J. on

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ALISA P. on

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Easy quick process, staff very friendly.

pierre p. on

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Allan F. on

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George M. on

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I would work with this facility again

Willis D. on

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The move in experience was a night mare and the move out experience was the same. From a paying customers point of view there should be a way to be able to dispose of unwanted items.

Mikea M. on

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I love the mobile check in and pick up option. It was really easy and quick. The associate was also helpful because it was my first time using it so I had a few questions and she was very polite.

Pete C. on

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Great customer service at this location.

Wayne M. on

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Good location for supplies. Salespeople were polite and professional. Took a little long because of a small line.

Teresa E. on

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linda l. on

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I would recommend Uhaul to friends the stafff is very friendly and very helpful

cathy M. on

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The staff here is wonderful and very helpful! We have used several of the services with no problems. Well stocked supplies for all your moving needs.

juliet A. on

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I really appreciated the staff they all were very helpful ...love this place💜

Elizabeth S. on

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I purchased my boxes and packing supplies and was able to return the unused supplies for credit. The supplies are high quality as was the customer service I received from U-Haul staff. thanks!

james f b. on

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Nice, clean facility. Very convenient and accessible. Most was well secured

Tamika J. on

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Wonderful customer service. I would definitely come back in the future. And I would recommend it to people who wants a secure clean well light facility.

Vaughan A. on

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Your staff was very above average and helpful! Thank you Vaughan Atkins

alonzo v. on

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Thank YOU

Tara H. on

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It was not a pleasant experience the elevator i know is something you cant control but the lack of communication and the time that i spent dealing with uhaul phone system being transferred.

JONNA B. on

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Everyone was nice n friendly and helpful, the storage area was very clean .

bernard c. on

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IT was A fair price.

Ashley d. on

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Sorry people and sorry place , they say they auction off the units but the girls who run it buys the units from u haul, without anyone else bidding on it

margguerite c. on

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Miss Q is a very helpful lady. I have used this Uhaul when moving in 2016 to FL and when I moved back from FL in 2018. No complaints whatsoever. Thanks muchly

curtis s. on

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Very good