Customer Reviews for U-Haul Moving & Storage of Downtown Mesa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Mesa

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Kari M. on

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Great customer service. Very friendly

Salatha T. on

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Customer did not leave a comment.

Walter W. on

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The young man that hook up the car dolly to my truck was very informative and helpful and kind. I’m trying to think of his name , mmmm. T y lung guy , curly hair. I can’t think of it right now. It’s been a long day. But he was really cool

Robert B. on

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Tori K. on

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Larz was extremely unprofessional at our pick up time. Saying if we had come up 10 minutes later we wouldnt have had a truck.. we were there at 10:55 and our pickup was 11? He made multiple complaints about other customers and customers in general that were just really off putting.

Penny L. on

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The young man who assisted with my check in and check out could of been more friendly. I appreciate the quick check in and check out but he never smiled nor made eye contact. When I arrived there was a nicer man who did smile and seemed friendly but not my rep. I will use uhaul again but not that location.

Alberto L. on

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Maybe the software that the company uses no user friendly.

Dianna D. on

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All was in order just continue being efficient an excellent and friendly with greetings and a smile

Michael S. on

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The truck has serious transmission issues. Then I was very careful to put the same amount of gas in but I was still billed $20 for fuel

Douglas N. on

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Vehicle was rough driving and exterior was filthy and dinged up.

Bart H. on

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Barbara M. on

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Great staff....very helpful and friendly.

Steven C. on

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Quit being rude to your customer

Christian T. on

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Used self service. Had the following issues. 1. My location was moved, which was ok 2. I received 4 different calls due to it. Which was ok. 3. The WRONG truck key was left in the box. Which was ok 4. When trying to return truck on self service it didn't accept my mileage due to the mishap. Which was also ok. I still had 20 hrs of rental left so I left the truck in the facility without leaving the keys so I could handle the FACILITY'S mistake the next morning. 5 . This is the part that's not ok. The facility owner calls at 9 am YELLING at me. That I didn't leave the keys. I explained why. He asked when I would be at facility, I said shortly, he asked "as in 15 or 20 minute "? (as if I'm on his payroll). I show up and it takes them 20 minute to figure out their own system or human error. I sit . Not a single apology and more like attitude as if I had borrowed the truck from them when I paid for it. Terrible person skills! And horrid experience!!! Never again. Rather pay more than pay in humiliation.

Tom H. on

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Michael S. on

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No improvement needed

David B. on

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Wilbert G. on

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Reginald L. on

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Really helpful group of guys

Danny G. on

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Nathan F. on

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Two employees stood by and watched as my husband got on the ground and unhitched the cars himself. While he was doing their job, my husband's cell phone was stolen. The employees denied seeing anything. A police report has been filed.

William P. on

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Great job, thanks!

THEODORE W. on

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I think I think it's bull crap that they claimed it was at half a tank when I picked it up and it was not it was just a hair below half tank which is exactly where I returned it at and I've got charged for that additional funds and I find that despicable disgusting and appalling and I should have used Penske

Yvonne L. on

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Customer service was great. My rental truck was beautiful, I wanted to keep it,?? even with the uhaul logo.

cythia J. on

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daniel J. on

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Diane Z. on

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Thomas S. on

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Confusion, lack of communication with customers. Sometimes just plain ignorance

matthew O. on

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When I arrived they didn’t have my unit and now I’m paying for a larger unit I didn’t want and it was also an addictions 15 miles away. The location ended up locking us out and lying about having announced over the loud speaker when they hadn’t. Confirmed by several other renters who each confirmed. We ended up having to spend an additional 4 hours because we had to reload the truck to move out to the other end of the building and unload again!!! The young punk has nothing but attitude when confronted about the lack of communication

Sophia S. on

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As for the location at 447 w. Broadway mesa Arizona 85210 The workers at that location was COMPLETELY respectful and helpful after telling the employee about the situation he personally showed us how to secure a chain on the hitch the correct way. I kept thinking how the guy at the pickup location did everything completely wrong.

Jose Luis G. on

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Just keep up the great work the hook up was quick get some rain cover for your employees. Thanks

Gustavo C. on

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Kent C. on

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Thx for all your assistance

david M. on

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Paul B. on

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