Customer Reviews for U-Haul Moving & Storage of Downtown Mesa

5344 reviews

447 W Broadway   Mesa, AZ 85210
(@ Country Club)

(480) 733-7815

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 733-7815

447 W Broadway
Mesa, AZ 85210
(@ Country Club)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CINDY F. 
Rating:
5.0

You had called in advance of any changes and still came through--we are a corporation where we don't have the luxury of rebooking if something is not rights with a vehicle so we appreciate that.

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

Raquel K. 
Rating:
5.0

Customer did not leave a comment.

KURT B. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

DELMAR F. 
Rating:
1.0

A sign is on the door stating that mask are required and yet I saw two employees not wearing mask inside the building. Why are masks required for customers, but not employees?

BRUCE C. 
Rating:
5.0

Everything went smoothly. Staff was very friendly.

DAVID M. 
Rating:
5.0

Great employees!

JOSHUA M. 
Rating:
4.0

Customer did not leave a comment.

ALEX J. 
Rating:
5.0

Nothing!!! This store location has always been excellent with friendly & kind employees & great customer service. I've been to this location many times & never had a bad experience, this time dropping off the uhaul truck was the same. Please tell your employees at this location thank you!!

Amber M. 
Rating:
4.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Can't think of one think that would have made my recent rental experience better.

ALBERT L. 
Rating:
4.0

Excellent customer service Bryon was very helpful and pleasant . would you that uhaul location again and highly recommend. Friends and family

BELLA H. 
Rating:
5.0

Customer did not leave a comment.

JACLYN W. 
Rating:
5.0

Customer service was great at this location!

Cari Sue F. 
Rating:
5.0

The store looked a little understaffed at 9am

David B. 
Rating:
5.0

Customer did not leave a comment.

James U. 
Rating:
5.0

Great job

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

I was over charged for some reason with no explanation

JAHAN J. 
Rating:
5.0

Peyton did a great job reviewing things and getting me on my way. Thank you.

JONATHAN L. 
Rating:
5.0

N/A

BRIAN B. 
Rating:
5.0

None/ everyone was friendly and knowledgeable

Miguel G. 
Rating:
5.0

A little cluttered inside but overall and inviting and apparent location.

Derek E. 
Rating:
5.0

Customer did not leave a comment.

Katherine T. 
Rating:
5.0

Customer did not leave a comment.

SHANE K. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
5.0

pretty smooth

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

JESSICA H. 
Rating:
4.0

It was an unfortunate day for the staff. The police were there for a reported theft, but the employee did a good job handling the issue and helping me with the trailer rental.

William P. 
Rating:
5.0

Everyone was helpful and easy to work with

DENNIS C. 
Rating:
4.0

Customer did not leave a comment.

BRADFORD W. 
Rating:
5.0

The Representative are very friendly and professional! I feel like they all deserve a nice pay raise for doing a wonderful and awesome job. The location is very clean as well.

KANDICE H. 
Rating:
3.0

We were in a sketchy part of town and it took a long time to do self-check out.

HECTOR DANIEL Q. 
Rating:
1.0

The employees were super busy but super rude as well. I explained my situation to the person that was helping me and needed to change my reservation due to a theft of my wallet. I didn't feel the need to explain but when I said I'm here to change my reservation the lady that was helping someone else looked over the counter with a very rude look. I asked the employee that was helping me “why did I just get looked at like I'm crazy.” She was soo loud and rude to even the customer that she was helping. She does not work well under pressure and I would like to talk to manager. A moving experience is tough already and they just added the cherry on top for me. My first uhaul experience and now my last.

Mauricio M. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
3.0

When I dropped the truck off I made sure that it had the same amount of fuel in it that it had when I picked it up and was told there was no additional charge but when I got the email receipt there was an additional charge for 3 gallons of fuel for $11.48. That is not much but when you are told there is no additional charge, there shouldn't be any additional charge.

William F. 
Rating:
1.0

I had to go through three locations wasting 3 hours to get s truck

NIRMAN S. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
1.0

Bad experience from the moment I went to pick up my rental 1. The lady bi@#h that helped me definitely needs customer service courses, I'll never rent or recommend U - SUCK ,I mean U-haul again my last two rentals have been night mares !!!!

MARK S. 
Rating:
4.0

After hook up directions for departure were not marked do had a very difficult time exciting the facility.

ROLAND B. 
Rating:
5.0

Last minute truck rental for a few hours Friday afternoon rather then over the weekend. Mesa UHaul had prepped equipment ready to go on the spot for a fair price. Thanks for saving my weekend!

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

AMMON H. 
Rating:
5.0

Everything was smooth, start to finish.

CHERYL C. 
Rating:
4.0

Thank you!

JENNIFER B. 
Rating:
4.0

Customer did not leave a comment.

DEANNA L. 
Rating:
3.0

Dont forget to add equipment to the truck. When the customer pays for it. My Ubox was already a week late and when I picked up a uhaul I had to rent to pick up my ubox so it wouldnt be more days late. All in all my experience with Uhaul in general was horrible and I really expected it to be better thank you.

DMARCO R. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

i"ve hsppy

TAM T. 
Rating:
5.0

Give free dolly rentals with a deposit on them to be returned back in normal condition😊

Brian B. 
Rating:
3.0

Customer did not leave a comment.

NADINE M. 
Rating:
5.0

Very experienced and friendly staff

MYRON M. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
3.0

Truck should have been cleaned it was dirty when I picked it up so I wasn't going to clean the last guys mess. I obviously marked it down on pick up and drop off that it was dirty and I ended up getting charged to have it cleaned. You should be sanitizing the trucks everytime even if the last shmuck who had it just lied about it being clean especially in a pandemic.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

MICHAELGENE B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY LYNN P. 
Rating:
5.0

great service

HERBERT H. 
Rating:
3.0

I wasn't offered any type of storage or offered a free one month storage like I was before and I need one this time

JULIAN V. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
1.0

No. I mean NO! vehicle inspection. The Pickup Truck inspection or verification of gasoline also that was an Eight of a tank off!!! on the gauge in the tank by your Uhaul Rep. who worked there on March 9th 2021. The same guy that checked me in. He just pulled the truck up. Handed me the keys and walked away. TERRIBLE. Gas in the tank was at least an eighth of a tank LOWER on the gauge that what was on the paperwork so I got screw out of $15 of gas. I only put on 62 MILES on a pick up truck I rented and I had to put 10 GALLONS! of Gasoline back into the truck to return it. TERRIBLE RIP OFF BY YOUR REP. . Pick up truck cab stunk of something. Also It said the truck needed an oil change. If I did not need the truck the following day I would NOT of left the lot with the truck. Window filthy and lots of old cardboard behind the seat. TERRIBLE SERVICE. But different guy was there, March 11th 2021 when I returned the truck and he was nice and informative. He said 62 miles should be 4 to 5 gallons of gas. I put in $35, 10 Gallons of gasoline for going only 62 miles in a small Chevy Pickup Truck so U haul ripped me off and stole my gas money of about $18. TERRILBE SERVIVE!!! Fire that other rep that was there when I picked up the pick up truck. He was snippy and rude. Won't be going back to that location. TERRIBLE PICKUP SERVICE! I bet no one will call or contact me from U-Haul. ED Panich. 708-975-1673.

EDWARD P. 
Rating:
4.0

All was good and quick!

PABLO D. 
Rating:
2.0

Everything on this move was great with the exception of dropping off the truck. I bearded person was a smart ass. They had the entry was blocked as they were working on the lot. I parked in the street and walked into the lot. They had trucks in parking spots and then trucks in a lot nearby. I asked a simple question. Where would you like me to park this truck. He in a smart ass way pointed to the remote lot and said over there like the other trucks a laughed. The guy that walked over to check in the truck was very nice and apologized for his co-worker. Really disappointing, zero need to an employee like that. Hire someone that wants to work with the public. To anyone renting, insist on BC a different location.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Jared H. 
Rating:
5.0

All was good....staff were very accommodating, friendly & helpful

DAISY A. 
Rating:
4.0

New tow dolly with upgraded features. Excellent condition and easy to manage.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

None

KERRY M. 
Rating:
5.0

Customer did not leave a comment.

CARLA B. 
Rating:
1.0

Not over charge the next customer to your own convenience.

YESMEEN R. 
Rating:
5.0

Excellent as always. Uhaul is my best choice for moving so far.

luan B. 
Rating:
5.0

Customer did not leave a comment.

JOSETTA M. 
Rating:
5.0

Customer did not leave a comment.

CIRENA L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Katrina F. 
Rating:
5.0

Staff was very quick and respectful. I will definitely use this moving service again and recommend to all I know. U-haul is the best and so affordable.

ELIDIA H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
2.0

You don't need to play 20 question with the person picking the truck up. If it's reserved for 24 hr the. That how long I need it for

Robert G. 
Rating:
1.0

Train your employees, the employees that went to deal with the turn in was arguing and yelling at me about the fuel level. I showed him the contract where they had marked the level and it matched. Instead of handing it professionally, he decided to argue with my and insult me. The "manager" did nothing nor did he care. Get better customer service.

NATHAN K. 
Rating:
2.0

Seemed to not known how to complete reservation. Three people working on it Nd s was wrong.

NICHOLE L. 
Rating:
5.0

We love you guys at UHAUL. Thanks for being such a great company to work with!

John M. 
Rating:
5.0

Always good here! Thank you

MICHAEL A. 
Rating:
5.0

You had great, fast service and were very professional and efficient. Excellent job!

David S. 
Rating:
5.0

Kevin was very helpful and courteous during my return chrck-in

Marc G. 
Rating:
5.0

The staff was friendly

LATONIA M. 
Rating:
4.0

The front driver tire strap fell off halfway through our move from Arizona to North Carolina. We were unable to put the strap back on the tire.

MICHAEL R. 
Rating:
5.0

didn't get my blankets i paid for. guys there suck and are the rudest i've had to come in contact with. no people skills

CASEY O. 
Rating:
5.0

Customer did not leave a comment.

ALAN H. 
Rating:
4.0

Great customer service getting the truck. It was old though. A newer truck that doesn't lurch extensively while driving 55 on the freeway would be a nicer experience.

LAURAH S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

BETTIE B. 
Rating:
5.0

Great. The sales agent helped us so much with understanding what we were renting & even went thru storage options for us. Very thorough and patient.

CAROLINE F. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
4.0

Miguel needs consistent help and a bonus for his excellent customer service.

Deena S. 
No reviews have been submitted for this location.

Additional Services at this Location

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    History

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