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Yessenia sCustomer Reviews for U-Haul Moving & Storage of Downtown Mesa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
it is good as is.
MENARIS WPut Jack's on the trailers.more s p its to tie stuff down like a motorcycle.
Thomas OEverything went well. Truck was bigger than I needed but they price matched forme since there were no 15 foot trucks available like I reserved. They also refunded me for the dolly because none were available and refunded me for the pads since I didn't use them. I left my condo parking pass in truck and they found it for me and I was able to pick up next day. Also having the truck 24 hours was very helpful. Thank you.
VICKIE FThey are fast with check in. Very nice
Lajuana BEarly pickup was a positive experience. The system was quick and efficient. Thank you again for a simple and positive experience.
Michelle Wi thank you for making it easy.
Mary DGreat experience overall
Oziel RComplete reversal of story. Helpful staff, both came out right away and said hello in the 110 degree heat and were very helpful and friendly. Welcoming and ready to assist with any questions. A great experience compared to the pickup location.
DAVID WCan't think of anything.
Kathleen AFriendly service. Very accommodating. Great price. Highly pleased.
Becky MMade exact same trip with a 10 ft truck twice in a week from two different U-HAUL stores. First total was 40 dollars. The second one was $108 !! They said i went 72 miles. Not true..Rip off. Never using U-HAUL again.
Chris HI did not receive a receipt when I turned in the vehicle today. They stated it was on the way to my email as I was leaving.
Jeff GSuch an easy process with great customer service care quality was above and beyond super easy to pick up and drop off a rental would recommend to any friend or family
KORIN CThe process was made so easy which after a stressful move, was so nice. Thank you!
Andres HThe place said they close at 7 pm but it was closed by 6:30 pom
nomin tCheck in agent was extremely skillful and efficient
William MGM was rude
Timothy FWe were on hold to rent a truck and shop person didn’t tell us why. We had to wait almost 2 hours which moving day and so busy day. You guys really need to tell me if I had unpaid fee when I was MAKING A RESERVATION!! I was trying to rent a budget truck that day.
Miyuki BTech/check in guy, very nice and helpful. Very professional.
Ashton HKeep up the good work
Peter CMy experience went so smoothly I have nothing to add.
Lyndon JAssociate was very prompt and helpful
Steve HThe service here was quick and friendly.
Karen MNice, friendly staff and the return went smoothly
lou jSent me out without a safety pin the trailer. The truck had “death wobble” with every significant bump. Paid $300 for help to unload an no one showed up.
Ross MTiffani was very professional and super quick when I can to drop off time. Thank you.
William DI picked up this truck at 1:44 pm on 5/31/26 and dropped it off at about 4:50 pm 5/31/26 but aome how the drop off is notes at 6:33 am the next day. Now Uhaul is trying to bill me. Something is not right and I will be posting this on socials if it is not corrected.
Marvaline GEverything was fine except having to go to a different location for the tow dolly
Anthony WClean drop off email of paperwork smooth start to finish Thank you Uhaul 👍😎
EDWARD JGreat service an were truly help have no complaint thx u haul
anthony myou're doing fine as is.
MENARIS WFast friendly service ; )
Christina HGreat service in and out quickly
Eric HI am extremely disappointed with the equipment provided for my recent rental. The 26ft truck I initially received was unsafe, with severe shaking at 40mph and faulty brakes. When I reported this, I was told this was 'normal' performance, which is unacceptable. The 20ft replacement was also in poor condition, struggling significantly and dragging throughout the entire trip. Please address these maintenance issues before someone gets hurt.
winnie sReserved a 26 footer and 24 blankets five days in advance. The day before my move, Uhaul calls saying they only had 20 footer available. OK, I will make it work. I show up morning of the move on a tight timeline and worker says they only have 6 blankets left and ask if that's OK. I explain it's not OK as I needed more and I chose this location because they confirmed they had them. They refused to give any discount for the poor experience. Then I hop into the truck and it says it only has enough gas to drive 3 miles. I ask the employee and he tells me to drive to the nearest gas station, making my move day now beginning late. The General Manager was there for all of this and had a nasty attitude. I'm a very reasonable person but the anti-customer culture with the GM and his team is hard to deal with. I will not return to this location.
Kreg MVery helpful, clear, friendly
Jason SNos encantó la aplicación fue fácil alquilarlo buenos precios y servicio. La atención en el sitio de recogida estuvo estupendo las personas nos ayudaron con amabilidad.
mariam aThe truck I rented had less miles returning than going out which means the gas was not at 1/2 tank. I drove 6 miles and replaced the gas with $20.00 which was 4.5 gallons. U-Haul realized they had a mileage error on the contract, so they turned around and said I did not replace the gasoline. However, if the mileage was in error that would mean the gas was in error. Therefore, I am going to dispute this transaction and will not rent here again. Thank you
Darlene Snone
Mark SThe staff was very unprofessional except for the lady that took the order she was amazing I think she was the manager the guy that was working. With me did not take a picture of the truck like they usually do when they connect and check that the lights were working will not use that location again
Gabriel bThank you!
justin hGreat customer care.
DEAN SGuys were nice and helpful
TINA SJuan has excellent customer service and went above and beyond our expectations.. Thank you!!!!
Chrystel LTruck was dirty, looks like it hadn’t been gone through. Staff was not very helpful at all. Almost seemed annoyed that we were there needing a vehicle to rent.
Becky MCustomer service was excellent
LEO WEs un robo que te cobren $20 extras por entregar temprano! Que les pasa! Es exactamente igual el proceso! Rateros de mierda pero les meteré un reclamo en mi tarjeta
saul lFrom start to finish my experience with smooth and easy. Isaiah was very helpful and informative and was able to provide me with the most accurate information to make my experience all the more better. I would recommend U-Haul and this location specifically to anyone looking for a hauling vehicle?
Jessie B