Customer Reviews for U-Haul Moving & Storage of Downtown Riverfront

970 reviews

222 Lake St   Shreveport, LA 71101
(Location was formerly the Shreveport Times Newspaper)

(318) 963-8789

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(318) 963-8789

222 Lake St
Shreveport, LA 71101
(Location was formerly the Shreveport Times Newspaper)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Very friendly and helpful

George K. 
Rating:
5.0

Customer did not leave a comment.

Gabriella B.  |  Overall Experience 
Rating:
5.0

He was very helpful

janice S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kasey H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

Wayne Y. 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  Overall Experience 
Rating:
5.0

Both locations were very nice people, courteous and helpful.

angela D. 
Rating:
4.0

Customer did not leave a comment.

Chester B. 
Rating:
5.0

Customer did not leave a comment.

Rahshad A. 
Rating:
4.0

The staffing,storage are the best

BARBARA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAQUILLA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat H. 
Rating:
4.0

Customer did not leave a comment.

Ryan E. 
Rating:
4.0

The woman who met me to hook up the trailer got in her car and left while I was still talking, and waiting to check the lights. Luckily everything was ok. But, I've just never experienced that.

James A. 
Rating:
5.0

No complaints, everyone was great!

Amanda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelby P.  |  Overall Experience 
Rating:
5.0

Mr. Allen helped us so much through a hard time. He is truly an Angel on earth. I can’t Thank him enough for everything he has done for us. I will recommend this facility to everyone I know. Thank you! Tonya & Kent

Tonya L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dereka W.  |  First Impressions 
Rating:
5.0

Continue providing great customer services!

donald W. 
Rating:
5.0

Make sure all tire pressure is correct

sonya S. 
Rating:
5.0

I appreciate the use of the equipment. Merry Christmas! Happy New Year!

TAMMIE W H B C. 
Rating:
5.0

Professional and very accommodating.

Edgar R. 
Rating:
5.0

Customer did not leave a comment.

Ciarra W.  |  First Impressions 
Rating:
5.0

Thank you very much for your help and your service you afforded me. I will definitely use your company again.

linda w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edgar R. 
Rating:
5.0

I moved out before 12-1-2022, it was Monday,November 21st when I moved out both storages. But overall everything was really good and clean. Thank you

mamie r.  |  Overall Experience 
Rating:
1.0

I could not find out how to move my vehicle to the first floor. It was extremely inconvenient. One of the elevators wasn’t even working. There needs to be better instructions on how to access the floor to your unit.

Skyler S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Drew F. 
Rating:
5.0

Love it thanks alot guys

Connie L.  |  First Impressions 
Rating:
5.0

Extremely convenient location, right off of the highway. Easy in and out.

David R. 
Rating:
5.0

Customer did not leave a comment.

Mary k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Customer did not leave a comment.

Tyler V.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

BRANDY C. 
Rating:
4.0

Customer did not leave a comment.

toni W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  First Impressions 
Rating:
5.0

Show the customer where everything, is on the truck. Don't assume that the person has driven one of these trucks before.

christine G. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Cassandra G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

great customer service thanks! this is why i always choose this location

Shandreka S. 
Rating:
5.0

Excellent customer service

lance s.  |  First Impressions 
Rating:
1.0

have the vehicle clean. thx.

James C. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
2.0

Storage facility wasn’t well kept. Had roaches coming from different units and while moving out were on a few of my things!

Jaela H.  |  Overall Experience 
Rating:
5.0

Employees was great and made the experience enjoyable. Very knowledgeable

Richard S. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARC V. 
Rating:
5.0

Wouldn't change a thing

Stephen C. 
Rating:
5.0

I did not expect the service we got! Exceptional! We really needed a last minute truck and storage space and managed to get one on a Sunday afternoon. Thanks for being open and for being so helpful.

david m.  |  First Impressions 
Rating:
5.0

Very friendly nice and I applaud the customer service they have .

Davion L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenya S.  |  First Impressions 
Rating:
5.0

You can fix the rates you have one amount and then charge another amount

shawander B. 
Rating:
5.0

Customer did not leave a comment.

Tommy C. 
Rating:
5.0

Everything was great except for no restroom’s were available to use in the storage area. I have a medical condition and it requires me to have to use the restroom, and I wasn’t able to because it’s out of order.

Jamie D.  |  First Impressions 
Rating:
5.0

Thankyou for the available services

nick D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy J. 
Rating:
3.0

No improvement.

LYLE W. 
Rating:
5.0

Great workers I love them

Jeanita B.  |  Overall Experience 
Rating:
5.0

Extremely friendly and good sense of humor!

Toby L. 
Rating:
4.0

Be nice to have 24 hour access!

DANY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

virginia l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHARITI C.  |  First Impressions 
Rating:
5.0

Beautiful stuff and Thank you

VERONICA E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jeanette W. 
Rating:
5.0

Franchise your services to people who are interested in your business.First of all create ONE U -haul,doesn't matter you are dealer or direct ,

WILSON O. 
Rating:
5.0

Succinct, exactly what you asked for no hassle service with a professional style. EXCELLENT>

Edgar R. 
Rating:
1.0

Customer did not leave a comment.

Abigail J. 
Rating:
5.0

Customer did not leave a comment.

John N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Customer did not leave a comment.

Ernest P.  |  Overall Experience 
Rating:
2.0

Reserved a trailer, for hold to rent, went later to pick up and they rented it, had to go to another store way out of my way, very disappointed about the hole mater .

John G. 
Rating:
5.0

Customer did not leave a comment.

Ronnita H. 
Rating:
5.0

Customer did not leave a comment.

Latasha M. 
Rating:
4.0

Customer did not leave a comment.

Norma J. 
Rating:
5.0

Wonderful experience. Only when UHaul is able, add 1 or 2 more employees. The single employee was professional & very nice, but we think you could use a minimum of 2. When 1 must be absent from the desk— for valid readons, of course —the other 1 takes over.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

Brittany W. 
Rating:
5.0

Customer did not leave a comment.

fredrick d.  |  Overall Experience 
Rating:
5.0

Friendly, efficient service.

CHARLES P. 
Rating:
5.0

Nothing needed !

Cecelia C. 
Rating:
5.0

Staff was courteous and helpful even when I was grumpy and exhausted.

nick D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erica j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
1.0

Roaches and the staff lies will never recommend storage

elizabeth k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martika W.  |  Overall Experience 
Rating:
1.0

The personnel was helpful when I dropped off the trailer, but then he billed me an After Hours Service Fee. The trailer was dropped off one day early and clearly during working hours. I am not happy being billed the Service Fee.

Paul S. 
Rating:
5.0

The customer service from beginning to end was very professional and exceptional!!' It was such a pleasure doing business with this U-haul locations.

Rhonda W. 
Rating:
5.0

Customer did not leave a comment.

Chardrick H.  |  Overall Experience 
Rating:
1.0

Tell the customer they are going to be charged for mileage!

Francine S. 
Rating:
3.0

The attendant was very dry , did not pull truck up , did not do a walk around inspection of truck to see if prior damage to truck, did not go over emergency contact information he was overall not in a good mood

Jacqueline W. 
Rating:
5.0

Customer did not leave a comment.

Shirley P. 
Rating:
5.0

Customer did not leave a comment.

melissa H. 
Rating:
5.0

All good!!

Lisa S. 
Rating:
5.0

The only issue is there needs to be more carts available.

TANIA L.  |  Overall Experience 
Rating:
5.0

Holly is the best and made my experience the best! She is a major asset to this Company and I hope she is treated that way by her upper management!

Darreka P. 
Rating:
3.0

Nothing was ready on time. We had to drive to Atlanta texas. Never got my 50$ refund for having to drive 2 hours round trip.

DEREK W. 
Rating:
5.0

Customer did not leave a comment.

Kent M. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
1.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
5.0

The lady at the counter is super nice and does a great job. She managed to check us in quickly even with our yakkety granddaughter trying to distract her too. She was so nice that the baby wants to go see her again. One of the rails in the van was loose but we called as soon as we noticed and had no problems.

FLORA L. 
Rating:
5.0

Customer did not leave a comment.

Earl J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corey M. 
Rating:
5.0

The staff was excellent and well trained satisfying the customer. Thank you for a great experience at your location Leonard Gousha

Leonard G. 
Rating:
5.0

Clean and convenient facility maintained by excellent staff who are always smiling and eager to help! I’d highly recommend :)

Brandi K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

jeremy Y. 
Rating:
5.0

Customer did not leave a comment.

Zipora B.  |  First Impressions 
Rating:
5.0

Kind, Courteous, Efficient, Quality

Adam C. 
Rating:
5.0

Love Raymond above and beyond energy as well as whole crew. Have already had other Family members get units there.

Connie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martika W.  |  First Impressions 
Rating:
5.0

The staff at this location is always helpful and professional.

Berniece K. 
Rating:
3.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

The guy i dropped it off to was great. He listened and took a look at the truck when i told him the problems i had.

Robert Z. 
Rating:
5.0

Holly at the downtown location is a jewel. She has been jewel and went above to assist me

angela C. 
Rating:
5.0

Customer did not leave a comment.

angela c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Truck needed a wheel alignment and I wouldn't describe it as clean but the staff was helpful and friendly

Paul C. 
Rating:
5.0

Super friendly staff, really clean facility, and fast services & check-in - I was very impressed! :)) The security at this location is much better than other competing storage facilities I’ve used.

Brandi K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNAE m.  |  First Impressions 
Rating:
3.0

Never had that experience never ending this place on Lake Street never looked in the storage room decided to go with the one on Hearne Avenue instead

TONY H.  |  Overall Experience 
Rating:
3.0

Roaches

Chiquita H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Grace H. 
Rating:
5.0

I have a problem I left my car keys in the vehicle may have fallen under or behind my seat how can we have them found and returned

Terry T. 
Rating:
5.0

Was great service

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
1.0

Customer did not leave a comment.

Troy C. 
Rating:
4.0

Customer did not leave a comment.

BRAD N. 
Rating:
5.0

Personnel was very helpful.

JIM R. 
Rating:
5.0

Customer did not leave a comment.

Huy N. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
5.0

Very good experience! I will definitely use them again!

Karen D. 
Rating:
5.0

Customer did not leave a comment.

alan B. 
Rating:
5.0

Customer did not leave a comment.

Blake F. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA L. 
Rating:
5.0

Customer did not leave a comment.

Billy J. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The representative is both courtesy and knowledeable. Simply a professional.

Edgar R. 
Rating:
5.0

Raymond at the local center was wonderful. He is very personble and professional. I called the Customer service 800 number and was on hold without any answer for 45 minutes before I finally hung up.

Jill L. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle J. 
Rating:
5.0

Customer did not leave a comment.

Emerald R. 
Rating:
5.0

Customer did not leave a comment.

Sam T. 
Rating:
4.0

Customer did not leave a comment.

Jamila G. 
Rating:
3.0

My husband did the drop off. I'm not sure of his experience with them

Dixie G. 
Rating:
1.0

understanding the mileage correctly also needs better price for that other than that bills are high on mileage to fast over mileage plans

sidney W. 
Rating:
4.0

Customer did not leave a comment.

william S. 
Rating:
3.0

Did not have the dolly I had ordered.

Ryan H. 
Rating:
5.0

Holley is AMAZING 😎

Natalie M. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

This lady here at the location was so nice! And super helpful! Would definitely recommend this place for any moving or storage needs!

Kiah T. 
Rating:
5.0

I left The Hollywood location, around corner from my home. I have been renting from Uhaul “Hollywood” for over 2years… sometime running as High as $300 to $400 per visit, always paying my bill on time. I was told recently, by Hollywood employee they could not rent me a car tow dolly & vehicle at same time…? Who would have known… Not I. I was told to go Rent truck from Uhaul @ 222 Lakeshore, I did. That's when I met Holly & Russell~ OUTSTANDING CUSTOMER SERVICE. They saved me time & money, even offered me Storage with 1st month free. I declined “I already had storage”, as it turns out, I needed truck longer~Holly & Russ made it Painless & literally same me both Cash Money & Time, again I was offered “storage”, again I declined. Now…! Keep in mind, 1st visit on 4/7 returned on 4/8 2nd visit & decided to rent truck another day, was offered storage, I declined. Now, on the 3rd visit 4/9 I met Raymond & Excellent Customer Service, again was offered storage, I really didn't need, yet I decide to take them up. Just so I could stop dealing with the Hollywood location “Rude & No Customer Service” , now keep in mind, I have been doing business with the Hollywood Uhaul Location for at least 2years, sometime kept rented vehicle almost a week & Always paying my bill. 3 visits in 3 day, I dealt with 3 different Employees “Holly~Russell~Raymond”, 3~out of 3. I was on a winning streak or do I dare say Uhaul “Holly~Russell~Raymond” at 222 Lakeshore were on a winning streaks. Uhaul @ 222 Lakeshore, has won me over from Uhaul on “Hollywood” I now have extra storage & a team of willing & able Bodies, assisting me. I Hope Uhaul “Hollywood~Location” READS this, as I have Literally spendt $100's at a time renting equipment at “Hollywood” over the years “Please… Hollywood check your Records”, NO MORE Uhaul at Hollywood for me. I opt out, I now go miles out of my way, too 222 Lakeshore, costing me Time & Money, again who would have know, “Holly~Russell & Raymond, NOT HAVING to VISIT multiple location to do Business, saved me time. Time = Money. Uhaul “Hollywood” has lost me as a customer, to UHaul “222 lakeshore” for Good. If you want to save time & money, while having a pleasant experience. I Strongly Urge you to Proceed Directly to 222 Lakeshore, they will Brighten your Day, saving you Time & Money, I can't say that enough. Time is Money. Holly~Russell~Raymond, keep up the Good Work & Customer Service…We will see & do Business, again & again, year after year…A new & faithful Customer of Uhaul 222 Lakeshore “Diwntown” Shreveport, La.

angelo H. 
Rating:
5.0

Customer did not leave a comment.

Samuel J.  |  First Impressions 
Rating:
5.0

Don't get me wrong I did like the facility reason being my frustrations is it was my own fault coming at late hours when they were closing the tenant to which was taken care of you is very kind and nice it was me I have a hip problem and I can't walk too far and I didn't realize that it was way in the middle of where I had to go that is the only reason that I had to back out nothing other than that at all I think you for your help Intel the lady that helped me thank you also Cheryl Silvis

Cheryl S.  |  First Impressions 
Rating:
2.0

Big baby roaches pipes leaking that place is so nasty and filthy I can't wait to get my stuff out of there.

Mary C.  |  First Impressions 
Rating:
4.0

No complaints

kia k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacqueline M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chasity w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaShun G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TNEICIA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricko T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marquay W.  |  First Impressions 
Rating:
5.0

Love this U-Haul only U-Haul I will use from now on and the staff is amazing!!!

Breanna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth k.  |  First Impressions 
Rating:
5.0

The manager when I got there was super helpful and super cool and I just wanted to say thanks

Calandra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles K.  |  Overall Experience 
Rating:
5.0

Great.

Pandra P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cartrena R.  |  Overall Experience 
Rating:
5.0

Friendly staff and very helpful

Arthur M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

danielle b.  |  First Impressions 
Rating:
4.0

The staff was helpful and friendly at 222 Lake Street, Shreveport, LA

LASHUNDA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEMARCUS H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cartrena R.  |  First Impressions 
Rating:
5.0

Holley helped us get our units and she was amazing- professional, kind, helpful and knowledgeable. We really appreciated working with her

VeLynn T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yulonda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANETTE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

signora r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katy C.  |  First Impressions 
Rating:
5.0

Everyone very nice and facility well kept.

DANY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gloria t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca S.  |  First Impressions 
Rating:
5.0

The lady that helped us, named Holley, was professional, knowledgeable, so very helpful and completely went the extra mile to make sure we had what we needed. She even stayed late to make sure we were able to get into our unit. She honestly deserves a promotion or a raise

VeLynn T.  |  First Impressions 
Rating:
4.0

Ms Eva is great!!

Erica C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5.0

Paige Robertson made up for all the stress on my reservations .My account errors , mistakes, over-charges, etc more tolerable . She said Monday she’ll look into it. I was overcharged at least $280, even after one location gave me a small credit

Sandra T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina T.  |  Overall Experience 
Rating:
5.0

Customer service was very good and I will recommend it to my friends and family.

mamie r.  |  First Impressions 
Rating:
5.0

Super friendly and they always go above and beyond! 5 stars!!

Courtney N.  |  First Impressions 
Rating:
5.0

If Holly is not part of your management team she should be. We have been self-employed business owners for 36 years and the hardest thing about being in business is finding honest, reliable, hard working and dependable employees and she is all of those.

Lee S.  |  First Impressions 
Rating: