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Kendra S | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Downtown Riverfront
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very respectful and caring
JOHN S | Overall ExperienceEmailed management regarding safety problems with truck that caused inconvenience and high risk during my move. Also, commented on superior customer service representatives at this location. Wow! Wonderful job!
KIMBERLY TThe CSR was excellent and helpful. It wasn’t his fault that the storage they assigned to us was not cleaned yet due to someone not being moved out completely and we had to settle for a smaller unit. Then we had to move to a couple because one had a big pole taking up a lot of space in the unit and the other one was just not big enough. My daughter had to put some of her things in my storage unit. A bit stressful but we managed. Then someone took a dump and left it in the restroom. Yuck and stunk up the entire floor.
shaterria w | First ImpressionsThe U-Haul was a little sticky when I got it and a little trash in the back but besides that there was no issues!
Saige Rthe general manager made my sign up quick and easy He also did a great job of explaining things
PETER C | First ImpressionsThe person receiving the equipment was really patient and very accommodating after I got lost finding the Uhaul office area
Johann PI all ways used this location great service and people
WAYNE YDrake's customer service and Marco.The manager is phenomenal.
Travis W | First ImpressionsStaff is friendly and accommodating. If there's ever a misunderstanding or issue they will gladly fix it for you with a smile.
Sherice M | First ImpressionsThe worker who helped me was awesome! He was knowledgeable, helpful, and patient.
CEDRIC P | Overall ExperienceThe GM was very helpful.
Frank F | First ImpressionsGreat place and service
JUSTICE L | First ImpressionsMarco is A Great manager. I A Very Kind Human Being, The complete staff is great friendly, helpful and respectful.
Travis W | Overall ExperienceNo one on site, after hours
STEVEN GMy problem was the first location that I had was closed on Youree so had to go to Lake st
GARY FVery professional
Jacqueline M | First ImpressionsThe employee was very knowledgeable about the company and very nice .. I was very pleased and would recommend others.
Jerry W | First ImpressionsGreat service
JOHN S | First ImpressionsI had a reservation at one location when I got there I had yo go to a different location a big inconvenience
JULIUS WI rented a 6x12 trailer with a ramp to purchase a side by side atv a few hours away. It did not fit and I could not swap the trailer at a different location. I understand now when booking there is a little small box that pops up with specifications that the ramp entrance is 4’9”, but why..? Just make the ramp the same size as the trailer like normal trailers with ramps are. It was just a very frustrating day as I could not purchase the atv, wasted gas money, wasted money on the rental of the trailer. I know ultimately it was my fault but I don’t think uhaul does a great job making this very very aware. Like I wish there was a notice on the trailer selection page that was under the ramp trailer like “note: trailer ramp is more narrow than actual trailer width listed”. I don’t mind paying for the car:toy hauler and I don’t think many customers would mind either, I just would rather pay the fee and get the correct trailer for me instead of just wasting a day for it not to work.
JASON BThe 2 guys that I had the pleasure to work with were great! Knowledgeable and friendly. Highly recommend!!!!
GREGORY OProblems with the lock secured by the U-Haul for me due to me not being able to get to the storage unit. Because I have breast cancer going through treatment. Then they wanted to charge me $50 to cut the lock off because I didn’t have the right key. My Movers, who are third-party company through U-Haul the guy cut the lock off and then I was advised that I was gonna be on a list of do not rent to me for storage. I will be contacting whoever to get this taken care of and get my name off that list other than that my experience with U-Haul was excellent, and the staff was excellent.
Angela S | Overall ExperienceMarco is an Excellent Property Manager, He is kind ,always eager to help. Cleaning staff is wonderful she does a great job. And the overall staff is just amazing group of people. They will always have my business and my family as well. Thanks for everything. Travis Wilson.
Travis W | Overall ExperienceThere was some difficulty when picking up the equipment. When we arrived at 9:15 for our 9:00 reservation, the location was still closed. We waited several minutes before leaving.
Veronica CGreat experience!
CHARLES GI was overcharged three times
KEEANA M24 hour self storage access would be great.
Jayla N | First ImpressionsThe storage I have has a huge pole inside and is taking up space
Brittany MThe gentleman who helped me both when I picked up the rental truck and dropped it back off was amazing to work with, very professional, friendly, and got me taken care of both times very quickly.
DANIEL Sblack employee starting screaming at me before I got out of the truck. I wont go there again.
BRUCE GWorst driving truck I’ve ever rented. Also smelled like smoke. Needs an alignment, like most of your trucks.
kelvin dThe staff at this location is amazing! My sales associate he went over and beyond to make the check-out experience nice and easy! I would HIGHLY RECOMMEND this gentleman to handle all your needs.
Kiah T | First ImpressionsThe place at 222 Lake St., Shreveport, LA was very clean and easily accessible to inside the building, but the instructions and location to my unit was hard to find. We figured out that we needed to go to the other side of the building to access the floor 2 where our unit was located. Once we figured out that, we had a very long walk through the 2nd floor units to find our unit. It would be nice if there was another entrance to the 2nd floor near to other side of the warehouse for quicker access to our unit. But I understand.
bryan d | Online Move InThe manager was awesome at the site. he went above my expectations.
DOUGLAS CYou guys were amazing!! I dealt with 3 uhaul stores and what I loved is that they did what was best for me the customer! What an amazing bunch. I can’t express my thanks to everyone, they made everything so smooth for me. Kudos to the managers especially the gentleman over the 4100 Barksdale blvd store completely went over and above to ensure they had a satisfied customer even if I didn’t make a purchase at his store. You best believe his will be the first store I check for all my uhaul needs!! The manager and his staff at 222 lake street was amazing as well, the transition was so smooth!! The lady at 3100 Barksdale blvd who started this chain, knows what true customer service is. Thank you all!!!
RUTH KAppreciated being able to drop off the truck after a long journey to move.
JAMES PNew tenants brought riches with them. This was the only reason I moved out. No fault of the facility. Marco did address the issue the best he can.
kelvin d | Overall ExperienceI reserved a cargo van and ended up with a truck. Took me 30 extra minutes to finally realized that I didnt have the van to pick up. I was NEVER informed that I would NOT be getting a van. My reservation was a transfer from the N. Market location. I asked him to make sure that the Lake St. know that I wanted a cargo van. He guaranteed that I would have the van, but getting there for 7:30 a.m. and location not open, I had to navigate the app by myself. This was my 1st time using the app, which was not working for me to scan and upload my driver's license Loved the price, but not the vehicle. .
orlisa jIn my opinion, this location has been among the best storage facilities I have utilized. The staff has shown the utmost respect and professionalism, even with changes in management. I am so grateful.
Teresa K | Overall ExperienceGreat service and very professional
SAMUEL HThe staff was awesome. I was unable to return for my scheduled date and although it said on the app it wasn't available for extended renting I merely sent a message thru the app and they were prompt in their response and they worked it out so I was able to keep it longer. Easy to rent easy to return and easy communication. Price was just fine as well ! I'll use this location again.
JESSICA AKeep up the good work!
SACHIN JGive your employees a raise!
Quincy BThe staff here always have great personalities and they're very helpful. The issue is I have rented one truck that had the check engine light on and my most recent rental had the tire pressure light on. So great staff but the trucks aren't well maintained.
ROCHITA WThe trailer lights were broken and we were told we would be able to use the trailer for a second day for no charge but we were charged. The location is in a horrible part of town and a stray dog walked in the store behind me. There were homeless people all around.
WESLEY TThe General Manager was very kind and considerate. I had trouble getting all my stuff moved and I was given extra time to get my things moved. The GM was not obligated to designate me this extra time but did so and showed great customer service. Thanks so very much.
wade g | Overall ExperienceNice polite check out gentleman.
JESSICA PSuccinct and alert service by the agent at the facility. Quickly understood, acted and provide the client with excellent and professional service. This facility, 222 Lake Street, Shreveport, LA 71101, is a halmark for the Uhaul brand. Clearly they value their clients. Good job
EDGAR RRelease deposit just as fast as it was taken away from the customer.
Zy'Ann JBox trailer rear door did not open without banging on the top of the door. Happened everytime tou tried to open it. Closed ok.
DARRYL VI delivered my truck after hours, so I did not interact with personnel, but the facility had cameras and was well lit, so I felt safe.
ANDREA CWe rented a climate storage unit 10x15. I called the day before check in to make sure everything would be set for arrival. On arrival 12/27, I was informed the size unit did not exist at this location. We instead had to get 3 different units to make up the size. Originally we were only offered 2 but I called back later and got the third because 2 would not have been enough space. The staff tried to put them close together but they still were not as close as they would have been if this was the one unit it was supposed to be. There also was an issue with the security with having the multiple units that resulted in the alarm system (very loud) going off twice in a row.
Sarah D | Online Move InNo
Sarah DVery efficient and friendly.
SUSAN HThis was right up the street from my house which made that even better 😉👌🏾 The assistant was very professional and took care of me immediately and got me on my way. Loved every bit of this move. I can truly say that this was my best move out of 23yrs of moving😃🙌🏾🙌🏾🙌🏾🙌🏾
JOHNNY LLike it their very understanding 👍🏽
Shreeie S | Overall ExperienceFriendly and efficient staff
Shae CEverything went smoothly
STEPHEN REverything turn out to be great.great customer service.but the only thing I hated that my storage unit was way in the back.my movers had to do a lot of walking back and forth to place my belongings in the storage.because I had total knee replacement surgery August 1,2024 and all that long walking caused my knee to swell up and be in pain the rest of the day.but other than that.everything else was fine.
Cynthia C | First ImpressionsWill most definitely be using y’all in the future
Jessica D | First ImpressionsI give it a average rating because you have to walk inside a building a good distance to get to your storage, I wish I would have known I would have tried to get one that was outside and the staff is not always at the front desk but when they are they very friendly
Tikeysha G | Overall ExperienceQuick and easy. Will definitely use in the future.
Marvin SThe mobile app never worked for me.
ADAM LI loved loved the service the peoples were nice loved it
Brenda M | Overall ExperienceNice people, great service.
CHARLES DDanielle was very helpful. Took care of me as soon as I walked in.
kelvin d | First ImpressionsIt's just once you are paying and paid late fee, the storage would still have the other lock on it. The lock should be taken off when late fees are paid because it's very inconvenient to have to go get someone to take it off. Especially if it's been days that the payment was made.
BRIDGET K | Overall ExperiencePicking up the trailer all the agents involved were beyond just great people, drop off was quick and easy. Best experience among many times with U-Haul
STANLEY SI reserved a storage room got the confirmation but when I got there they didn’t have any .
SHERRY SVery convenient and quick.
JOSEPH HThe gentleman who helped me (Marcos?) provided outstanding service. He helped me get a new unit quickly and kept me apprised of some police activity outside the facility impacting my move. Great customer service.
TONY HMy boyfriend broke up with me, and Uhaul came in clutch. Uhaul has given me more emotion support than my ex.
Lydia R | First ImpressionsMarco Rocha was very professional and prompt when i was picking up my truck. Marco gave me some reminders / pointers on driving a large truck. Super Guy!
WILLIAM BOnly thing I don't like is the fact that you have to walk a mile to get to the storage and they are small but other than that it's perfect and the staff is excellent
Tikeysha G | First ImpressionsThe location of the unit was not my intended location. I was sent to downtown Shreveport instead of my requested location. I have a rental site a couple of miles from my residence that I specifically requested one month in advance. This was a horrible experience.
WILLARD WVery helpful by answering all my question concerning the
RICHARD MThanks for keeping my stuff safe
VERONICA E | Overall ExperienceThe man who helped me return the trailer was very helpful!!! Although I found the drop off location area kind of confusing, the gentleman who received the trailer directed me where to go and the whole return process was very smooth.
VICTORIA RThe guy was very professional and it was a simple drop off !!
DLE WDerrick was a big help. Marcos took care of us after the two days of confusion and misunderstanding. Ms Wanda didnt do my second reservation correctly. I had to end up paying more money than expected. I set a reservation and it wasn't honored at first just a headache and frustration.
SHALETHA AFriendly staff, made rental and return fast and easy.
CHRISTOPHER SN/A
MICHAEL SI loved everything about them they was the number 1 best I ever seen
Brenda MThank you
James R | Overall ExperienceMy reservation drop off was one place but according to website at check in, I had to go to another location and I was charged miles for this inconvenience. THEN when I arrived and checked the truck in, the key box is located on the next block over, across a major street. So it is very very inconvenient to drop the key. I was irate by the time I was done
Jauna CTruck was clean, but smelt like hot trash and cigarettes. I also had reserved 2 weeks ahead of time a 9*12 trailor, only to get a call the day prior that the closest avail trailor was in Minden, but they were closed for the weekend. Only option was to pay for a truck, and the price of the trailor wasn't honored and we ended up spending a ton more than we had expected, but no other options were given to us. The reservation was made online for a different pick up site. Staff were friendly though and were not at fault...more of a company issue.
Joanna FIt wasn't sealed of and insulated like advertised. It flooded and rodents and or birds got inside at some point and I wasn't notified of this. Because of these events they had to break the lock and replace it to which again, I wasn't notified about this either. The locker was rented by myself but the stuff was my friends and the fact I heard about this almost a year later is disappointing. If something happens like flooding that needs to be addressed and notified.
Nathaniel L | Overall ExperienceSecond level is hot needs air conditioning and better directions on getting around down there
Jeanita B | Online Move InThank you
Belena B | Overall ExperienceStaff very Friendly and helpful couldn't ask for nothing more.
larry t | First ImpressionsGreat employee, Tristan J was amazing. Very helpful and made sure we knew how to access our storage with a security code.
Marie W | First ImpressionsDifficulty getting to the storage facility
Vlajada G | First ImpressionsYou advertise $25 off for returning vehicle cleaned on the inside, or did I miss something.
Ozzie D | First ImpressionsI’ll be back to rent
Marquay W | Overall ExperienceGreat service
VERONICA E | First ImpressionsOver all rating good. Need to improve on the return key steps and process you have to take, and do at night because of the location. But Love Your Facility And Very Helpful Staff.
Viadellia L | First ImpressionsRats. Finicky and difficult keypads. Difficult to exit. Only one regular cart and one less useful one. Had to be fetched from another floor on the far side of facility. Staff gave no instruction on how to operate weird double keypad entry.
Melody K | Overall ExperienceStaff is very nice and extremely helpful.
william g | Overall ExperienceWith only one flat bed in the whole building. Makes moving in a issue if someone else is using it
Matthew H | Online Move InNever rented from them. Idk why I’m getting this review
Breanna J | Online Move InWas not given proper access instructions, luckily they were still in the office when I called. The way access is set up is ridiculous and difficult to operate. (you have to put your code in two separate panels in the correct order and with the correct delay between the two) There is no way to keep the door from closing to prevent having to do this over and over again. Doors were not functioning properly for exiting, the sliding door could only be opened from the outside. Was told I had to buy a lock, saw later on the invoice it came with a free lock. Etc Etc Etc
Melody K | First ImpressionsI’ve been with this storage facility for a couple of years now and the staff has always went above and beyond to help me in any way and I truly appreciate that.
Courtney N | Overall ExperienceThe storage facility staff were and is outstanding. Any problems you had were taken care of.
linda w | Overall ExperienceThe building was very clean the only thing that I noticed wrong was roaches crawling please have someone spray I don't want to take roaches to my new home
Angela M | First ImpressionsWhen I moved out of the storage it was roast infected I had roaches all over my things and it was horrible I think y'all need to seek and look into that.
Michelle W | Overall ExperienceReally appreciate the friendliness and manners
raven g | First ImpressionsThe lady that helped me was extremely kind and patient. It was refreshing considering the customer service that I have experienced prior here. Thank you
Erica C | First ImpressionsDifficult finding my storage
Takeisa W | Online Move InSuper-friendly staff and simple process. Least complicated transaction I’ve ever had with storage! Also great prices!
Estate o | First ImpressionsHe was very helpful
janice S | First ImpressionsThe staffing,storage are the best
BARBARA M | Overall ExperienceNo complaints, everyone was great!
Amanda L | Overall ExperienceMr. Allen helped us so much through a hard time. He is truly an Angel on earth. I can’t Thank him enough for everything he has done for us. I will recommend this facility to everyone I know. Thank you! Tonya & Kent
Tonya L | First ImpressionsThank you very much for your help and your service you afforded me. I will definitely use your company again.
linda w | First ImpressionsI moved out before 12-1-2022, it was Monday,November 21st when I moved out both storages. But overall everything was really good and clean. Thank you
mamie r | Overall ExperienceI could not find out how to move my vehicle to the first floor. It was extremely inconvenient. One of the elevators wasn’t even working. There needs to be better instructions on how to access the floor to your unit.
Skyler S | Online Move InLove it thanks alot guys
Connie L | First ImpressionsExcellent customer service
lance s | First ImpressionsStorage facility wasn’t well kept. Had roaches coming from different units and while moving out were on a few of my things!
Jaela H | Overall ExperienceI did not expect the service we got! Exceptional! We really needed a last minute truck and storage space and managed to get one on a Sunday afternoon. Thanks for being open and for being so helpful.
david m | First ImpressionsVery friendly nice and I applaud the customer service they have .
Davion L | First ImpressionsEverything was great except for no restroom’s were available to use in the storage area. I have a medical condition and it requires me to have to use the restroom, and I wasn’t able to because it’s out of order.
Jamie D | First ImpressionsThankyou for the available services
nick D | Overall ExperienceGreat workers I love them
Jeanita B | Overall ExperienceBe nice to have 24 hour access!
DEVAN M | Overall ExperienceBeautiful stuff and Thank you
VERONICA E | First ImpressionsStaff was courteous and helpful even when I was grumpy and exhausted.
nick D | First ImpressionsRoaches and the staff lies will never recommend storage
elizabeth k | Overall ExperienceThe only issue is there needs to be more carts available.
TANIA L | Overall ExperienceClean and convenient facility maintained by excellent staff who are always smiling and eager to help! I’d highly recommend :)
Brandi K | Overall ExperienceLove Raymond above and beyond energy as well as whole crew. Have already had other Family members get units there.
Connie W | Overall ExperienceSuper friendly staff, really clean facility, and fast services & check-in - I was very impressed! :)) The security at this location is much better than other competing storage facilities I’ve used.
Brandi K | First ImpressionsNever had that experience never ending this place on Lake Street never looked in the storage room decided to go with the one on Hearne Avenue instead
TONY H | Overall ExperienceRoaches
Chiquita H | Overall ExperienceDon't get me wrong I did like the facility reason being my frustrations is it was my own fault coming at late hours when they were closing the tenant to which was taken care of you is very kind and nice it was me I have a hip problem and I can't walk too far and I didn't realize that it was way in the middle of where I had to go that is the only reason that I had to back out nothing other than that at all I think you for your help Intel the lady that helped me thank you also Cheryl Silvis
Cheryl S | First ImpressionsBig baby roaches pipes leaking that place is so nasty and filthy I can't wait to get my stuff out of there.
Mary C | First ImpressionsNo complaints
kia k | First ImpressionsLove this U-Haul only U-Haul I will use from now on and the staff is amazing!!!
Breanna S | Overall ExperienceThe manager when I got there was super helpful and super cool and I just wanted to say thanks
Calandra C | First ImpressionsGreat.
Pandra P | First ImpressionsFriendly staff and very helpful
Arthur M | First ImpressionsThe staff was helpful and friendly at 222 Lake Street, Shreveport, LA
LASHUNDA M | Overall ExperienceHolley helped us get our units and she was amazing- professional, kind, helpful and knowledgeable. We really appreciated working with her
VeLynn T | Overall ExperienceEveryone very nice and facility well kept.
DEVAN M | Overall ExperienceThe lady that helped us, named Holley, was professional, knowledgeable, so very helpful and completely went the extra mile to make sure we had what we needed. She even stayed late to make sure we were able to get into our unit. She honestly deserves a promotion or a raise
VeLynn T | First ImpressionsMs Eva is great!!
Erica C | Overall ExperiencePaige Robertson made up for all the stress on my reservations .My account errors , mistakes, over-charges, etc more tolerable . She said Monday she’ll look into it. I was overcharged at least $280, even after one location gave me a small credit
Sandra T | Overall ExperienceCustomer service was very good and I will recommend it to my friends and family.
mamie r | First ImpressionsSuper friendly and they always go above and beyond! 5 stars!!
Courtney N | First ImpressionsIf Holly is not part of your management team she should be. We have been self-employed business owners for 36 years and the hardest thing about being in business is finding honest, reliable, hard working and dependable employees and she is all of those.
Lee S | First ImpressionsThe process was easy. I enjoy the extra security methods involved.
DaNecia G | First ImpressionsCSR was very hel[ful
Lee S | Online Move InMs.Eva at the Shreveport Louisiana Downtown Riverfront location was SO sweet, nice, caring and helpful. I had to do an emergency move and she did everything she could to help me. Shes a saint! I will miss her dearly, and the facility was the best location possible and I felt like my things were always safe. If I could give 10 stars, I would. I do feel like it was a little pricey though, and I wish there was a grace period for if when I moved my things out I could get my money back for that month. I moved my things out yesterday, so I basically paid like $150 for only two weeks of storage. Other than that, it was over all a fantastic experience.
Kayleigh H | Overall ExperienceThey are real nice to me they took a time with me and I appreciate that
jerry p | First ImpressionsI enjoyed having my things in a climate controlled room. I had stored a few boxes at my brothers in his shed in his backpack and it's just got a pull down garage door but my things were in there for only about 2 ½weeks and it looks like 2 ½ years! This states weather makes it almost impossible to have things day in and day out in this humidity and it's moisture mixed together is the perfect conditions for this fungus to flourish! At the same time I wl never, ever, ever use the 247 truck share crap again. Way too much to do on top of what you already have going on that day! Not the service but the functionality of it is NO Bueno.
Elise C | Overall ExperienceIt’s always a pleasure working with this location. The only down fall is the unit has a concrete support beam which is taking away available space. Besides that it’s always a good experience using the downtown location.
Willie T | Online Move InThe Manager Eva was wonderful. She did all she could to help me.
Lana W | First ImpressionsVery helpful and did a day at assisting me with any and all my questions.
Jennae M | Online Move InThank you !
Camllia M | Overall ExperienceI love the lakes st location because the staff is always nice and accomadating
Ashley A | First ImpressionsIt would be helpful for service reps to explain the distance that you have to walk to get to the unit prior to confirming the reservation. We also didn't know how to locate our unit, so it would be helpful to tell customers the row number and the storage unit number.
Yolanda W | First ImpressionsVery friendly and informative staff.
Erick T | First ImpressionsThe ladies who helped me were fantastic. They extremely courteous and worked with me to select the best storage unit for my needs. They explained everything clearly and concisely and were obviously well-suited to dealing with people who arrive exhausted and brain dead from a long drive / chaotic move. Uhaul has never failed me. I move very very often because of my profession, and the Uhaul offices are always a safe haven when I'm road weary. Thanks for everything!
Christina A | First ImpressionsEmployees and Management was very helpful will definitely use this location again if needed.
Crystal J | Overall ExperienceI was using this facility and another simultaneously. (They had a 600 square foot unit available). Your facility is MUCH better run and much friendlier. A larger available room size is the only suggestion I can make.
Ollie G | Overall ExperienceWhat started off as a happy and elated experience quickly turned into a disaster becauseof U-haul. I hired movers through your site and the movers did not show up. This caused an extreme delay for me to start my journey. What makes it worse is that no one wanted to take responsibility for the horrible customer service. The company you have representing the movers told me you are responsible for all the EXYRA expenses I incurred. When I spoke to someone at U-haul they said the Movers help was responsible. Needless to say I couldn't reach the company that was responsible for not showing up. It makes me wonder if U-HAUL does any research on the company's you recommend?And why do you recommend companies when you don't back the company's??? I believe it's bad for business and im very leary about recommending U-haul for anything. My confidence has been broken.
Venecia C | First ImpressionsEveryone was friendly and the store and storage was clean.
Cheryl J | Overall ExperienceAaron IS THE BEST!!!! Make him President!!
tiffany r | First ImpressionsThey are the nicest people I've came across in years.
Thomas L | Overall ExperienceThank you!
James K | First ImpressionsGREAT JOB UHAUL TEAM!!!!!
EMMA B | Overall ExperienceI have call an talk to a staff about them over charging my card an they still have not fix the issue there for i fell like they are just talking people money i call again an someone took my number down an told me someone will return my call plus i have an over draft fee from my bank that i have to pay because of there mistake so i will never use this place again
Parounder F | First ImpressionsThe truck I received wasn’t clean in the back, things were left inside such as: a stick , paper towels, very dusty and dead roaches. Also I did not get a key to lock my furniture in the back this experience was very unsatisfied. I took pictures and would like some type of discount.
DJ j | First ImpressionsThe online check in and truck pickup is great. Clean truck easy porthole to navigate.
Vance J | First ImpressionsI will be use U-haul again
Melanie G | Overall ExperienceFantastic group
Leonard C | Overall ExperienceGreat staff and an awesome facility
William W | First ImpressionsIt was the best service ever with all the extras accommodations anyone can ask of.Iselected and chose the U- Haul at 222 Lake Street, Shreveport, La. 5* Storage and rental.
Benny S | First ImpressionsThe staff was awesome. I would highly recommend this facility.
THOMAS D | Overall ExperienceThank you
NICOLE G | Overall ExperienceVery helpful and courteous staff each time I went to the facility.
Ursulynn H | Overall ExperienceTo whom it may concern I have picked up my things and some of my items have been stolen when u haul moved my items to another unit and also my items were damaged when the storage unit was flooded. I
Jennifer W | Overall ExperienceThe staff was very helpful and very accommodating
Linda I | Overall ExperienceI just love courtney and how she treats here customers
Jennifer M | Overall ExperienceVery helpful great Customer Service
tiyikie m | First ImpressionsThis location is the best! Courtney Christie and Garrett were very helpful, polite and attentive and friendly. Big props to the management at this location.
Chris F | First ImpressionsStaff was very helpful and customer service agent that made my reservation was awesome
Shandreka S | Overall ExperienceThe service was average.
larry b | First ImpressionsIt was all fine. Wish the ceiling had been solid instead of mesh wires. I worried about rodents and roaches but everything was fine and no problems when I picked up my things. Staff were helpful.
Dorothy D | Overall ExperienceVery knowledgeable and helpful manager. Unit was very clean. No reservations about storing my furniture at this location. Kudos to UHaul!
Karen F | First ImpressionsI would definitely recommend this facility to anyone I would definitely use this facility again
monique w | Overall ExperienceAwesome location
LaJavia A | First ImpressionsEverything was taking care of very friendly
pauline s | First ImpressionsNone
orlando j | Overall ExperienceBrenan was an incredible help! He stayed half an hour past close to help me move a few heavy items into storage. Excellent customer service and a great, hard working group of people! Highly recommend
Taylor M | First Impressionssuper nice guy......eager to help. very thorough. it was a pleasant experience.
crystal l | First ImpressionsAmazing staff. The lady that was helping me is so nice and prompt. Best customer service I have ever received.
Renata D | First ImpressionsVery friendly and helpful!
Patricia D | Overall ExperienceThe lady that took care of us was great!! Very patient, understanding and very helpful!!
Patricia D | First ImpressionsCourtney went above and beyond to provide excellent customer service. She is knowledgeable, showed professionalism and understood my needs, which made the experience seamless!
Teresa D | First ImpressionsKeep up the good work
orlando j | First ImpressionsThank You
Meshell B | First ImpressionsMeet all my needs .
yarnell b | Overall Experience