Customer Reviews for U-Haul Moving & Storage of Downtown Riverfront

The ladies who helped me were fantastic. They extremely courteous and worked with me to select the best storage unit for my needs. They explained everything clearly and concisely and were obviously well-suited to dealing with people who arrive exhausted and brain dead from a long drive / chaotic move. Uhaul has never failed me. I move very very often because of my profession, and the Uhaul offices are always a safe haven when I'm road weary. Thanks for everything!

No improvements needed. The staff are amazing, helpful and very patient. Thank you!

Extremely helpful and professional one of the best experiences I have ever had, the staff was excellent. Please thank them for the great service.

Employees and Management was very helpful will definitely use this location again if needed.

Aaron is awesome! He was very thorough and concise with instructions on how to receive and return the uhaul truck. He's a great asset to the company!!

I was using this facility and another simultaneously. (They had a 600 square foot unit available). Your facility is MUCH better run and much friendlier. A larger available room size is the only suggestion I can make.

Courtney is awesome!

Nothing, Ms.Miles was very helpful and patient with me.

Everything was great and was what I expected. Thanks!

Courtney at this location was awesome! She was extremely professional and accommodating! I will be using this location for my moving and storage needs in the future.

Courtney was very nice!!!

They were polite and made the process pdetty simple. Only. Issue so to soeak was when i couldnt gst the vehicle on the scheduled day ans called to let know. They seemed a little irritated with the situation but nothing just over the top. I will use again

Very respectful sales representative helped me

The return took longer than the rental.

We have not rented a U-haul in 20+ years. Overall, it was an easy and pleasant experience. The 10' truck was clean and well equipped. The staff at the Shreveport location we rented from on Lake St. were helpful and friendly.

What started off as a happy and elated experience quickly turned into a disaster becauseof U-haul. I hired movers through your site and the movers did not show up. This caused an extreme delay for me to start my journey. What makes it worse is that no one wanted to take responsibility for the horrible customer service. The company you have representing the movers told me you are responsible for all the EXYRA expenses I incurred. When I spoke to someone at U-haul they said the Movers help was responsible. Needless to say I couldn't reach the company that was responsible for not showing up. It makes me wonder if U-HAUL does any research on the company's you recommend?And why do you recommend companies when you don't back the company's??? I believe it's bad for business and im very leary about recommending U-haul for anything. My confidence has been broken.

We waited inside the store for 20 minutes are the salesman we looked around looks around for him and caught him in the back actually we can smell the marijuana when he was demanded us to get off the property when I mentioned I could smell the marijuana so us being there trying to find him made us late turn it in and we got charged an extra day the UPS man was sitting in there product 10 minutes over there and he said this is ridiculous and got up and left so contacted the manager and was complaining to her and she said how dare you talk about my employee like that I told her I said I feel like that I don't have to pay for one day because I was constantly having to look for him said no ma'am you got paid for 2 days regardless so please respond to this email Sarah Yocum staggs'

Everything went very smoothly

Backed the trailer into my Jeep while disconnecting the it and left damage. He just said sorry, told me to have a great evening and started to walk away.

Everyone was friendly and the store and storage was clean.

The only thing , and I should have confirmed this before I left, was to check if they actually had my correct email address so they could email me the receipt. The man asked if email was fine, I said yes but he never confirmed my address, and apparently after not finding one in my records he just sent it to a another account. Also, the truck and trailer were on separate reservations, and only the truck got checked in. Luckily, I noticed this on my account and called the next day and the lady that answered was very polite and helpful and sent me two receipts, one for the truck and one for the trailer.

We could NOT get hold of Customer Service. Stayed on hold for a total of over an hour on 2 different calls. Tried going to uhaul.com/help as recording suggested- that site did not recognize our reservation. This was all happening during the 10 hours we had truck. We even paid for the extra protection on truck! The truck kept making a beeping noise - we were trying to report it, but no customer service. We tried the number posted in the truck as well as number on paperwork. Nothing... We told the store rep when we returned the Truck- he just shook his head and said “yeah I hear that a lot”. The customer in line behind us said she couldn't get thru either. The beeping noise was annoying. I would appreciate a representative call me from UHaul at 405-315-7500.

Everyone and everything was awesome!

Everything was great, and the trailer pulled excellent. Thank you

Hire people like the guy that took care of me! He was friendly and helpful, a wonderful ambassador for UHaul's brand!

All the associates were great. Best experience I have had with a UHAUL

Staff very polite and friendly.

Nothing I have used this location when ever I need to haul anything I am a DJ so anytime I have something to do out of town this is Facility I use they are great

Treat them like you did me....

Location and employees were nice but the truck was a death trap. Steering was out in this truck and I nearly wrecked and lost control.

Excellent

Everyone was great and made it super simple to pick up and drop off my cargo trailer! Thank you guys so much for taking good care of us!!!

The staff checked in the truck with a smile, and I was quickly on my way.

Aaron IS THE BEST!!!! Make him President!!

Courtney did a fantastic job getting me on my way with my truck quickly in the morning. Akem was also very helpful when I returned the equipment later that evening. I will definitely be back for storage at this location and make sure to let everyone know about the great service that Courtney and her team provide.

We got great customer service from your employees, very nice and informative

Everything was great

I love this location she is the best I have seen that works for uhaul great service

Na

Very helpful and friendly staff at the Lake Street location! Will use them again.

Everything was great. Nothing too improve.

Nothing. Courtney was awesome and took great care of us

Great customer service skills

Due to road construction it was extremely difficult to reach drop off location. Having alternatives would be a great idea

THIS LOCATION WAS GREAT!!

Please keep Kristi Martin on the front desk. She went way above what one would expect at a large chains employee. If she had worked for me in my office she would be making bonuses often.

The manager in shreveport was so nice. no way anything could have been any better.So impressed.I did not think these kind of places existed any more.I had a situation with my drivers license and she worked it out.So nice-not stuck on stuck like so many places these days! Thank you Shreveport U-Haul- Jon Tarver

Used this company 3x in 60 days. Good experience every time.

The online check in/pick up is a good idea, but I still had to go through a lot of hassle. I was not told my alternate contacts would need to answer a phone call by an agent before they could release my rental to me. Since they didn't answer they could not release it to me, so I had to wait for a phone call from uhal, before the guy inside the office could do anything. Long story short it still took me 30 min to get my rental when I had reserved and set everything up online.

Very professional.

Beyond Excellent! Clean well organized super moving store! Everything you need in one place! So much cheaper than Home Depot. Amazing customer service!

Greatest

Being that I am a nonsmoker with asthma, I noticed a strong weed smell in the truck when I got it. I also took pictures and the beginning milage and gas needle (5/8) before and after. The gas wasn't what was marked on the paper at pickup (3/4). And for a pickup that only had 10k miles the engine and transmission has some issues. The staff was good and helpful.

I rented a car hauler due to the car not bein g able to run. if you rent a car hauler it should be able to load the car! other wise its car a trailer!

They are the nicest people I've came across in years.

The only reason I wouldn't recommend this location is because I returned the Uhual about a hour late and the representative charged me for another full day.

Don't change the rental rate and try and charge more.

Just keep doing what you're doing cuz it's doing right employee was very very friendly and nice and helpful I wish I could remember her name but I cannot

Thank you for the great service.

The van I rented had a lot of miles and rode very rough, could have used new shocks.

Thank you!

GREAT JOB UHAUL TEAM!!!!!

I have call an talk to a staff about them over charging my card an they still have not fix the issue there for i fell like they are just talking people money i call again an someone took my number down an told me someone will return my call plus i have an over draft fee from my bank that i have to pay because of there mistake so i will never use this place again

The truck I received wasn’t clean in the back, things were left inside such as: a stick , paper towels, very dusty and dead roaches. Also I did not get a key to lock my furniture in the back this experience was very unsatisfied. I took pictures and would like some type of discount.

The online check in and truck pickup is great. Clean truck easy porthole to navigate.

I will be use U-haul again

Fantastic group

Great staff and an awesome facility

It was the best service ever with all the extras accommodations anyone can ask of.Iselected and chose the U- Haul at 222 Lake Street, Shreveport, La. 5* Storage and rental.

The staff was awesome. I would highly recommend this facility.

Thank you

Very helpful and courteous staff each time I went to the facility.

To whom it may concern I have picked up my things and some of my items have been stolen when u haul moved my items to another unit and also my items were damaged when the storage unit was flooded. I

The staff was very helpful and very accommodating

I just love courtney and how she treats here customers

Very helpful great Customer Service

This location is the best! Courtney Christie and Garrett were very helpful, polite and attentive and friendly. Big props to the management at this location.

Staff was very helpful and customer service agent that made my reservation was awesome

The service was average.

It was all fine. Wish the ceiling had been solid instead of mesh wires. I worried about rodents and roaches but everything was fine and no problems when I picked up my things. Staff were helpful.

Very knowledgeable and helpful manager. Unit was very clean. No reservations about storing my furniture at this location. Kudos to UHaul!

I would definitely recommend this facility to anyone I would definitely use this facility again

Awesome location

Everything was taking care of very friendly

None

Brenan was an incredible help! He stayed half an hour past close to help me move a few heavy items into storage. Excellent customer service and a great, hard working group of people! Highly recommend

super nice guy......eager to help. very thorough. it was a pleasant experience.

Amazing staff. The lady that was helping me is so nice and prompt. Best customer service I have ever received.

Very friendly and helpful!

The lady that took care of us was great!! Very patient, understanding and very helpful!!

Courtney went above and beyond to provide excellent customer service. She is knowledgeable, showed professionalism and understood my needs, which made the experience seamless!

Keep up the good work

Thank You

Meet all my needs .