Customer Reviews for U-Haul Moving & Storage of Downtown Riverfront

686 reviews

222 Lake St   Shreveport, LA 71101
(Location was formerly the Shreveport Times Newspaper)

(318) 963-8789

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(318) 963-8789

222 Lake St
Shreveport, LA 71101
(Location was formerly the Shreveport Times Newspaper)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Connor B. 
Rating:
5.0

Customer did not leave a comment.

CECELIA C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
1.0

Will not use uhual again. Everything I was told was a lie

JOSHUA F. 
Rating:
1.0

Was told I would receive a military discount that was not true. WAs told I had 3 days that wasn't true. Had to pick all three rentals from 3 separate locations.

JOSHUA F. 
Rating:
1.0

I did not rent a Uhaul and I have contacted the company several times bc this keeps happening. Someone rents it w my info!! Fraud!!

Clinton P. 
Rating:
5.0

Always friendly, helpful and FAST!

MARK S. 
Rating:
5.0

I never rented a truck from that location before, but the customer service was awesome she was friendly,pleasant,courteous,she explained things well she helped end a tiresome day with a smile, those kind of people you really need to keep. Her customer service was AWESOME! I wouldn't mine if I had to rent again from that location .

Anita U. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
4.0

Customer did not leave a comment.

corvetta E. 
Rating:
5.0

Just a little bit of a time getting into location.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Great customer service

Nicole T. 
Rating:
3.0

Customer did not leave a comment.

LATANEIL F. 
Rating:
5.0

Customer service was very good and I will recommend it to my friends and family.

mamie r.  |  First Impressions 
Rating:
5.0

Everything went great

HOLLY G. 
Rating:
3.0

Vehicle move trailer did not fit my vehicle. Had to pick up trailer at alternate location, then was unable to use it because it was too small.

James L. 
Rating:
5.0

Super friendly and they always go above and beyond! 5 stars!!

Courtney N.  |  First Impressions 
Rating:
5.0

If Holly is not part of your management team she should be. We have been self-employed business owners for 36 years and the hardest thing about being in business is finding honest, reliable, hard working and dependable employees and she is all of those.

Lee S.  |  First Impressions 
Rating:
1.0

Be careful, they can change your reservation from one way to round trip at the time when you pick up the truck giving the reason : that's the only thing we have now if you want ur truck. u have to spend extra time paying extra miles to return the truck during next day. We drove another 9 hours and paid extra 300 miles for their one side changing the contract at the last moment. No explain no refund!

Kent W. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

The process was easy. I enjoy the extra security methods involved.

DaNecia G.  |  First Impressions 
Rating:
4.0

Everything was quick and easy. Very professional staff.

Recha B. 
Rating:
3.0

The truck was NOT full with gas when I picked it up. I drove 7 miles and was charged for 2 gallons of gas. This was a 10 foot truck, if it's only getting 3.5 miles to the gallon. You may want to put the truck in the shop. I would like to see a credit for the 2 gallons of gas that I did not use. Again i drove only 7 miles.

SETH M. 
Rating:
5.0

CSR was very hel[ful

Lee S.  |  Online Move In 
Rating:
5.0

Ladies inside business doing rentals are very friendly and have great customer service

Krystal T. 
Rating:
5.0

Nothing! Ms. Eva is great!

TREVIAUN G. 
Rating:
5.0

Very helpful and extremely courteous will do business again

joe S. 
Rating:
5.0

Customer did not leave a comment.

Timothy M.  |  First Impressions 
Rating:
5.0

Ms.Eva at the Shreveport Louisiana Downtown Riverfront location was SO sweet, nice, caring and helpful. I had to do an emergency move and she did everything she could to help me. Shes a saint! I will miss her dearly, and the facility was the best location possible and I felt like my things were always safe. If I could give 10 stars, I would. I do feel like it was a little pricey though, and I wish there was a grace period for if when I moved my things out I could get my money back for that month. I moved my things out yesterday, so I basically paid like $150 for only two weeks of storage. Other than that, it was over all a fantastic experience.

Kayleigh H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda W. 
Rating:
5.0

The Manager and Holly were. OUTSTANDING.

Jason J. 
Rating:
5.0

Customer service was great. The staff at this location went above and beyond to assist and made an extremely stressful situation much less stressful. Im thankful beyond words to her. Will only use this location from now on.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

Kenya S.  |  Overall Experience 
Rating:
4.0

They are real nice to me they took a time with me and I appreciate that

gary p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

I enjoyed having my things in a climate controlled room. I had stored a few boxes at my brothers in his shed in his backpack and it's just got a pull down garage door but my things were in there for only about 2 ½weeks and it looks like 2 ½ years! This states weather makes it almost impossible to have things day in and day out in this humidity and it's moisture mixed together is the perfect conditions for this fungus to flourish! At the same time I wl never, ever, ever use the 247 truck share crap again. Way too much to do on top of what you already have going on that day! Not the service but the functionality of it is NO Bueno.

Elise C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna G. 
Rating:
5.0

Ms. Eva and Ms. Holly went over and beyond to make sure I was well taken care of. Excellent customer service from the parking lot, all the way to my lock on my storage unit. I will most definitely recommend this location on Lake Street to anyone I know that needs U-Haul services. Hands down those two ladies are the BEST!!!

CHAYLONE B. 
Rating:
5.0

Customer did not leave a comment.

Joey V. 
Rating:
5.0

It’s always a pleasure working with this location. The only down fall is the unit has a concrete support beam which is taking away available space. Besides that it’s always a good experience using the downtown location.

Willie T.  |  Online Move In 
Rating:
5.0

Prompt and knowledgeable employees. Hard to improve, what is working so well should not be changed.

George D. 
Rating:
4.0

The Manager Eva was wonderful. She did all she could to help me.

Lana W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belinda L.  |  Overall Experience 
Rating:
5.0

Very helpful and did a day at assisting me with any and all my questions.

Jennae M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Thank you !

Camllia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MADELINE O. 
Rating:
5.0

Customer did not leave a comment.

Anita S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

I have rented quite a few vehicles over the years and this was perhaps the smoothest, most professional, hassle-free experience I've had. Your rep deserves much of the credit for this.

Joel G. 
Rating:
5.0

Customer did not leave a comment.

Latoia s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph L.  |  Online Move In 
Rating:
5.0

No improvements needed.

RAVEN J. 
Rating:
5.0

Customer did not leave a comment.

Jackie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

Everything was perfect, nice and clean new equipment.

William G. 
Rating:
5.0

Customer did not leave a comment.

DANY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLARENCE B. 
Rating:
5.0

Customer did not leave a comment.

Cathy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos H. 
Rating:
5.0

Efficient out and check-in. They know their business.

Edgar R. 
Rating:
5.0

Only negative was truck smelled like cigarette smoke and weed.

Kenneth N. 
Rating:
5.0

Very prompt and well stocked!

Amy K. 
Rating:
5.0

well all i see is keep doing what you are allready doing.thats offering great coustomer service.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

Truman Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEJA J. 
Rating:
5.0

Customer did not leave a comment.

Antron P. 
Rating:
4.0

Update computers or software

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Latonya W.  |  Overall Experience 
Rating:
5.0

I love the lakes st location because the staff is always nice and accomadating

Ashley A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

The weather was bad, so they really could not clean the vehicle, but they annotated it so we didnt have a problem turning it in.

Clinton F. 
Rating:
5.0

I sent my husband to pick up the Uhaul after I had made the reservations online. When he got to the location (after it being switched 4 times). The lady didn't go by my reservation and just added what she wanted. My reservation was for 6 something and my husband ended up paying 750 something dollars. When I questioned it on the phone she said it was a “$100 deposit that would be refunded once the uhaul was returned”. There was no such deposit listed on the paperwork my husband returned with and I have received no such deposit since returning the Uhaul. If I didn't have to move in such urgency I would have canceled my truck just based on this lady.

BILLY M. 
Rating:
5.0

The service was excellent I love it

JERRY L. 
Rating:
5.0

I was charged $10 for a dolly to move my refrigerator that was not given to me...but when I used the dolly that was on the truck, they charged me an additional $7 on top of that????

LOUIS H. 
Rating:
4.0

It would be helpful for service reps to explain the distance that you have to walk to get to the unit prior to confirming the reservation. We also didn't know how to locate our unit, so it would be helpful to tell customers the row number and the storage unit number.

Yolanda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA E. 
Rating:
5.0

Thank you eve

Belinda L. 
Rating:
5.0

The customer service was fantastic. The vehicle while clean but could use a little TLC in the maintenance department. Again, I can't think the customer service enough for being so kind and helpful on the day. Finally, I did not have a physical copy of my license but have a digital one that is state approved. I know that y'all cannot take those at this time, but I would consider reevaluating that policy.

CHRISTINA S. 
Rating:
4.0

Excellent service by staff, was a little annoying having to walk across a busy road to get the truck, would of been nicer if it was ready to pickup at the office but everything else was great!

JASON G. 
Rating:
5.0

The customer service was the best I have had at a Uhaul.

SARAH T. 
Rating:
5.0

Customer did not leave a comment.

Acayla J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
4.0

Customer did not leave a comment.

Shemeaka K. 
Rating:
5.0

Very friendly and informative staff.

Erick T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

The ladies who helped me were fantastic. They extremely courteous and worked with me to select the best storage unit for my needs. They explained everything clearly and concisely and were obviously well-suited to dealing with people who arrive exhausted and brain dead from a long drive / chaotic move. Uhaul has never failed me. I move very very often because of my profession, and the Uhaul offices are always a safe haven when I'm road weary. Thanks for everything!

Christina A.  |  First Impressions 
Rating:
5.0

No improvements needed. The staff are amazing, helpful and very patient. Thank you!

ROBIN A. 
Rating:
5.0

Customer did not leave a comment.

everett s.  |  Overall Experience 
Rating:
5.0

Extremely helpful and professional one of the best experiences I have ever had, the staff was excellent. Please thank them for the great service.

DEMARA W. 
Rating:
5.0

Customer did not leave a comment.

Jalisa P. 
Rating:
5.0

Employees and Management was very helpful will definitely use this location again if needed.

Crystal J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakedria F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA G. 
Rating:
5.0

Aaron is awesome! He was very thorough and concise with instructions on how to receive and return the uhaul truck. He's a great asset to the company!!

CARMEN W. 
Rating:
5.0

I was using this facility and another simultaneously. (They had a 600 square foot unit available). Your facility is MUCH better run and much friendlier. A larger available room size is the only suggestion I can make.

Ollie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Porsche B. 
Rating:
5.0

Courtney is awesome!

CASEY A. 
Rating:
5.0

Nothing, Ms.Miles was very helpful and patient with me.

OMEGA F. 
Rating:
5.0

Customer did not leave a comment.

JACKI H. 
Rating:
5.0

Everything was great and was what I expected. Thanks!

eric F. 
Rating:
5.0

Courtney at this location was awesome! She was extremely professional and accommodating! I will be using this location for my moving and storage needs in the future.

Christina D. 
Rating:
5.0

Customer did not leave a comment.

freda W. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn F.  |  Overall Experience 
Rating:
5.0

Courtney was very nice!!!

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

They were polite and made the process pdetty simple. Only. Issue so to soeak was when i couldnt gst the vehicle on the scheduled day ans called to let know. They seemed a little irritated with the situation but nothing just over the top. I will use again

Caroline I. 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE W. 
Rating:
5.0

Customer did not leave a comment.

Crystal T. 
Rating:
5.0

Very respectful sales representative helped me

Terri R. 
Rating:
5.0

The return took longer than the rental.

GEORGE P. 
Rating:
4.0

Customer did not leave a comment.

Jackie B. 
Rating:
5.0

Customer did not leave a comment.

david z.  |  Overall Experience 
Rating:
5.0

We have not rented a U-haul in 20+ years. Overall, it was an easy and pleasant experience. The 10' truck was clean and well equipped. The staff at the Shreveport location we rented from on Lake St. were helpful and friendly.

SCOTT K H. 
Rating:
2.0

What started off as a happy and elated experience quickly turned into a disaster becauseof U-haul. I hired movers through your site and the movers did not show up. This caused an extreme delay for me to start my journey. What makes it worse is that no one wanted to take responsibility for the horrible customer service. The company you have representing the movers told me you are responsible for all the EXYRA expenses I incurred. When I spoke to someone at U-haul they said the Movers help was responsible. Needless to say I couldn't reach the company that was responsible for not showing up. It makes me wonder if U-HAUL does any research on the company's you recommend?And why do you recommend companies when you don't back the company's??? I believe it's bad for business and im very leary about recommending U-haul for anything. My confidence has been broken.

Venecia C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Venecia C. 
Rating:
5.0

Customer did not leave a comment.

sharon s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Takelia J. 
Rating:
5.0

Customer did not leave a comment.

SHARON S. 
Rating:
5.0

Customer did not leave a comment.

Janice H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARENCE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack N. 
Rating:
3.0

Customer did not leave a comment.

Caroline V. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
2.0

We waited inside the store for 20 minutes are the salesman we looked around looks around for him and caught him in the back actually we can smell the marijuana when he was demanded us to get off the property when I mentioned I could smell the marijuana so us being there trying to find him made us late turn it in and we got charged an extra day the UPS man was sitting in there product 10 minutes over there and he said this is ridiculous and got up and left so contacted the manager and was complaining to her and she said how dare you talk about my employee like that I told her I said I feel like that I don't have to pay for one day because I was constantly having to look for him said no ma'am you got paid for 2 days regardless so please respond to this email Sarah Yocum staggs'

SARA S. 
Rating:
5.0

Everything went very smoothly

Richard M. 
Rating:
1.0

Backed the trailer into my Jeep while disconnecting the it and left damage. He just said sorry, told me to have a great evening and started to walk away.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

SEAN P. 
Rating:
5.0

Customer did not leave a comment.

Melodi Z. 
Rating:
4.0

Everyone was friendly and the store and storage was clean.

Cheryl J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yosher C. 
Rating:
4.0

Customer did not leave a comment.

Brendon L.  |  Overall Experience 
Rating:
4.0

The only thing , and I should have confirmed this before I left, was to check if they actually had my correct email address so they could email me the receipt. The man asked if email was fine, I said yes but he never confirmed my address, and apparently after not finding one in my records he just sent it to a another account. Also, the truck and trailer were on separate reservations, and only the truck got checked in. Luckily, I noticed this on my account and called the next day and the lady that answered was very polite and helpful and sent me two receipts, one for the truck and one for the trailer.

Berri P. 
Rating:
5.0

Customer did not leave a comment.

Johnny J. 
Rating:
2.0

We could NOT get hold of Customer Service. Stayed on hold for a total of over an hour on 2 different calls. Tried going to uhaul.com/help as recording suggested- that site did not recognize our reservation. This was all happening during the 10 hours we had truck. We even paid for the extra protection on truck! The truck kept making a beeping noise - we were trying to report it, but no customer service. We tried the number posted in the truck as well as number on paperwork. Nothing... We told the store rep when we returned the Truck- he just shook his head and said “yeah I hear that a lot”. The customer in line behind us said she couldn't get thru either. The beeping noise was annoying. I would appreciate a representative call me from UHaul at 405-315-7500.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L.  |  First Impressions 
Rating:
5.0

Aaron IS THE BEST!!!! Make him President!!

tiffany r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa D.  |  First Impressions 
Rating:
5.0

They are the nicest people I've came across in years.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA J.  |  Overall Experience 
Rating:
5.0

Thank you!

Julie K.  |  First Impressions 
Rating:
5.0

GREAT JOB UHAUL TEAM!!!!!

EMMA B.  |  Overall Experience 
Rating:
1.0

I have call an talk to a staff about them over charging my card an they still have not fix the issue there for i fell like they are just talking people money i call again an someone took my number down an told me someone will return my call plus i have an over draft fee from my bank that i have to pay because of there mistake so i will never use this place again

Parounder F.  |  First Impressions 
Rating:
1.0

The truck I received wasn’t clean in the back, things were left inside such as: a stick , paper towels, very dusty and dead roaches. Also I did not get a key to lock my furniture in the back this experience was very unsatisfied. I took pictures and would like some type of discount.

DJ j.  |  First Impressions 
Rating:
5.0

The online check in and truck pickup is great. Clean truck easy porthole to navigate.

Vance J.  |  First Impressions 
Rating:
5.0

I will be use U-haul again

Melanie G.  |  Overall Experience 
Rating:
5.0

Fantastic group

Leonard C.  |  Overall Experience 
Rating:
5.0

Great staff and an awesome facility

William W.  |  First Impressions 
Rating:
5.0

It was the best service ever with all the extras accommodations anyone can ask of.Iselected and chose the U- Haul at 222 Lake Street, Shreveport, La. 5* Storage and rental.

Benny S.  |  First Impressions 
Rating:
5.0

The staff was awesome. I would highly recommend this facility.

THOMAS D.  |  Overall Experience 
Rating:
5.0

Thank you

NICOLE G.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff each time I went to the facility.

Ursulynn H.  |  Overall Experience 
Rating:
2.0

To whom it may concern I have picked up my things and some of my items have been stolen when u haul moved my items to another unit and also my items were damaged when the storage unit was flooded. I

Jennifer W.  |  Overall Experience 
Rating:
4.0

The staff was very helpful and very accommodating

Linda I.  |  Overall Experience 
Rating:
5.0

I just love courtney and how she treats here customers

Jennifer M.  |  Overall Experience 
Rating:
5.0

Very helpful great Customer Service

tiyikie m.  |  First Impressions 
Rating:
5.0

This location is the best! Courtney Christie and Garrett were very helpful, polite and attentive and friendly. Big props to the management at this location.

Chris F.  |  First Impressions 
Rating:
5.0

Staff was very helpful and customer service agent that made my reservation was awesome

Shandreka S.  |  Overall Experience 
Rating:
3.0

The service was average.

larry b.  |  First Impressions 
Rating:
5.0

Very knowledgeable and helpful manager. Unit was very clean. No reservations about storing my furniture at this location. Kudos to UHaul!

Karen F.  |  First Impressions 
Rating:
5.0

Everything was taking care of very friendly

pauline s.  |  First Impressions 
Rating:
5.0

Courtney went above and beyond to provide excellent customer service. She is knowledgeable, showed professionalism and understood my needs, which made the experience seamless!

Teresa D.  |  First Impressions 
No reviews have been submitted for this location.

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