Customer Reviews for U-Haul Moving & Storage of Downtown San Bernardino

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown San Bernardino

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Andrew F.
Rating:

Customer did not leave a comment.

Kimberly H.
Rating:

Customer did not leave a comment.

Richard D.
Rating:

Customer did not leave a comment.

Marie G. | First Impressions |
Rating:

The employee are super helpful and they attentive to all your needs I'm happy we chose U-Haul storage for ourstuff

Javier G.
Rating:

Customer did not leave a comment.

Raziel S.
Rating:

Check in was fine. Was told by employee who checked me in that they were unable to fill propane because they didn't have anyone working who was propane certified. Sounded like BS to me, especially when I saw his propane certification on his name badge.

Maria G.
Rating:

Customer did not leave a comment.

Tony O.
Rating:

Customer did not leave a comment.

Irving T.
Rating:

Customer did not leave a comment.

Fred T.
Rating:

Customer did not leave a comment.

Menilva C.
Rating:

Customer did not leave a comment.

John P.
Rating:

Customer did not leave a comment.

Elisha B.
Rating:

I was overcharged.

Julio P.
Rating:

Best service and costumer attendees

Brandon Z.
Rating:

Everything was good...service was great.

roblynn a. | Overall Experience |
Rating:

The experience was overall excellent with a few exceptions; 1. the upstairs storage units did not have a way to get carts downstairs. Other than that it was a great experience

Basil B.
Rating:

First. I made this reservation more than a month prior to Jan 31 2020. I received a call on Jan 30 to confirm pick up but the pick up location was different not a big deal. The issue was that the auto transport was in Fontana. I was told that I can go pick up earlier if I would like so as so as I receive the truck the Uhaul employee told me I will have to wait until 2:30 to pick up the auto transport. Keep in mind that I would still have to come back and pick up my vehicle. So he told there is an available auto transport in Chino Hills which 33 miles away. I went there picked it up drove back to San Bernardino. They did not even tie down my vehicle down. The reason was because if something happens he doesn't want to be liable. He showed me how to strap my vehicle down. I drive back to my house get my dogs and at this point I'm down to half tank gas due to driving around the city for a auto transport. I left for Las Vegas at 2:46pm I have to be in Las Vegas before they close at 6pm to move into to my new apartment. At the end of the day I got there late stopped a couple to gas up the truck. I ended up parking the truck on the street and waited for the apartment management to open on Saturday. In my opinion I received terrible service and will never come to Uhaul.

Kyle H.
Rating:

This was a long distance rental. We reserved our rental at a different location that was most convenient for us. The day before we were to pick up the rental, we were contacted and told the rental was not available at our chosen location and we were required to pick up at this location, costing us extra time and money.

Jana H.
Rating:

Julio is excellent!!!

Barry E.
Rating:

My overall experience with U-HAUL was poor not this particular store. Bad experience with the U-HAUL phone app and customer service, I went to two different locations for pick-up and they were closed.

Oscar L.
Rating:

The service was excellent but not well infoin returns. They told me that i had to return the dolly back and i couldn't make a one-way. But anything else the did a professional job.

Altavisia B.
Rating:

Customer did not leave a comment.

John M.
Rating:

Customer did not leave a comment.

Carlos M.
Rating:

Customer did not leave a comment.

Clinton S.
Rating:

Everything is already excellent

Randi G.
Rating:

Customer did not leave a comment.

Rastol H.
Rating:

I get great satisfaction from using U-haul. thanks a lot

Randi G.
Rating:

Customer did not leave a comment.

Aaron R.
Rating:

Customer did not leave a comment.

cindy K.
Rating:

Customer did not leave a comment.

Billy A. | Overall Experience |
Rating:

N/A

Harry E.
Rating:

I think that the representative needs to let us know that there is a deposit on anything that we use with Uhaul we did not know that because we were advised of it and we weren't ready we needed to pay cash for the deposit and with it on a card I believe it was waived I don't appreciate that at all

Branden C.
Rating:

The staff at this location (although I did not return my truck here, it was towed after being stolen) are amazing. Very helpful and professional. I can only hope the employees at other U-haul locations are as great.

Timothy R.
Rating:

nothing you guys are great

Paris S.
Rating:

Expensive compared to other locations deals suck and

Alejandro S. | First Impressions |
Rating:

The storage area was dirty and smelled. Looks like the place has bugs and there was even a rat trap in our unit. Tried to call U-Haul to cancel. Never called me back. Terrible customer service.

Michael P.
Rating:

Service techs were efficient, personable, pleasant, knowledgeable, and friendly. I’ve found a new location for my rental needs.

Ahmed A.
Rating:

Customer did not leave a comment.

Billy A.
Rating:

Customer did not leave a comment.

Kathleen L.
Rating:

Customer did not leave a comment.

Amalia C.
Rating:

Lost items left in the truck between the hours of 7am till the time they rented the truck and my arrival at 12 noon

Margo Y.
Rating:

Everything went off efficiently and professionally

Kellie R.
Rating:

Customer did not leave a comment.

Robert F.
Rating:

Customer did not leave a comment.

Joseph S.
Rating:

Good customer service

Lakeisha W.
Rating:

Customer did not leave a comment.

Raziel S.
Rating:

Josh assisted me with the rental and Steven assisted me with the return. They were both extremely helpful and courteous. Give them both raises they deserve it.

Manuel D.
Rating:

The location is hard to get into, and the workers are not exactly hospitable. I would like to note that my reservation was changed from the Rialto Foothill location at the 11th hour and this threw a wrench in our moving plans. I am not sure if i will ever do business with uhaul again.

Isaac C.
Rating:

Customer did not leave a comment.

Ramon E.
Rating:

Customer did not leave a comment.

meryle G.
Rating:

U can not improve on perfection

Jacob S.
Rating:

Customer did not leave a comment.

Aurora G.
Rating:

Customer did not leave a comment.

Gregory S.
Rating:

Customer did not leave a comment.

James G.
Rating:

Customer did not leave a comment.

Luz G.
Rating:

Customer did not leave a comment.

Marcial L.
Rating:

Customer did not leave a comment.

Steven S.
Rating:

First location was a washout. Their system was down. Main location was on top of it. New style tow dolly was outstanding smooth ride and worked perfect!

WILLIAM F.
Rating:

Customer did not leave a comment.

Marcial L.
Rating:

Customer did not leave a comment.

Paul R.
Rating:

Only complaint would be deductible for a damaged window is out of control.

Paul M.
Rating:

Customer did not leave a comment.

Rodolfo A.
Rating:

Have more knowledge of how prices rates charges and how break down the bill

Malika A. | First Impressions |
Rating:

Everything was explained perfectly,definitely will rent again from location

Nyna W.
Rating:

Wont recommend only because I was over charged I was told .39 cents and when I returned it they told me .69 cents. Which was never explained to me at check out. Which isn’t fair and I would like my refund

Devin B.
Rating:

I feel this place has a great selection. But the guy was on his phone the entire time when we tried to check out didn’t help us understand where we needed to go. I would suggest this location to other people because of the many options of different types of u hauls. I just wish a little more attention to the customers and less to his phone.

Frances C.
Rating:

Customer did not leave a comment.

Arya M.
Rating:

Customer did not leave a comment.

Joseph J.
Rating:

Good job guys

Emiliano F.
Rating:

Check the cameras before assuming customers keep or steal rentals

Alex M.
Rating:

Customer did not leave a comment.

erica N.
Rating:

Truck was great, and I like the price, when I called on the phone to make the reservation it was good, but once I walked there to pick up the truck, customer service was awful, the young guy that was “helping me” it was more interested in what his co worker was doing and showing him what to do, I think the other guy was new or something, but how about my time ? I spent close to 30 mins there because of him, too friendly with those other customers, cause they were all joking around, and to me He was absolutely unprofessional.

Samuel A.
Rating:

This was the best experience ever. I had pods screw me over and so thankful they didnt show up. Uhaul found a way to make it happen on a sunday. It was stressful but worked out. I reccomend hiring people to fill the container rather than do it yourself because they know how to fit everything. Run dont walk to using a u box from uhaul.

John K.
Rating:

Very helpful staff and we were taken care of quickly when we arrived to return the truck.

Marjorie E.
Rating:

Customer did not leave a comment.

Mark T.
Rating:

Customer did not leave a comment.

yolanda W.
Rating:

Customer did not leave a comment.

Lin C.
Rating:

The downshift mechanism in the automatic transmission was rough. I reported it when I dropped off the vehicle but did not get clear acknowledgement.

Michael H.
Rating:

Extremely upset with 1-800-GOUHAUL ... will call management soon

Kay A.
Rating:

Customer did not leave a comment.

Ramiro O.
Rating:

Customer did not leave a comment.

Taleen D.
Rating:

Customer did not leave a comment.

Timothy C.
Rating:

The staff was VERY unprofessional. They were sampling music on each other's phones instead of helping customers. The employee who completed my paperwork slurped on a nearly empty Starbucks drink the entire time. Also, he took a photo of my driver's license with his personal cell phone. Not sure if it is stored on his phone or not but I will be following up with U-Haul. When I asked what the tire pressure should be he didn't know and finally said 32 psi which was incorrect per the rating on the tire which the decal on the trailer said to use for the cold pressure. If U-Haul wasn't the only one way trailer rental company I would never have used them. Finally, I was initially directed to drop off the trailer at a location that was almost 10 miles away. When I asked about another location a different employee indicated a preference on the paper work that I could call an 800 number when I got to Seattle for a drop off location. However just after picking up the trailer I received a phone message directing me to drop off the trailer at the first location. So much for checking the box about calling for a drop off location. Anyway, when I got to Seattle I did call the 800 number and the woman I spoke with was very helpful and directed me to a much more convenient location.

Ruberta R.
Rating:

Customer did not leave a comment.

Jose G.
Rating:

Customer did not leave a comment.

Ryan M.
Rating:

Customer did not leave a comment.

Coleen M.
Rating:

Pay more attention when a customer is talking. Listen and respond to questions and concerns.

Elvis A.
Rating:

Customer did not leave a comment.

Susan G.
Rating:

The employees at this location were very nice and helpful. If I lived closer to this location I would go often. Unfortunately I live closer to City of Industry and the U-Haul there has NOT so helpful people. Overall my experience with this location was great!!

Edward C.
Rating:

Customer did not leave a comment.

Emmanuel J.
Rating:

Jesus was very helpful in hooking up the trailer. I just wished he explained to me what to expect and what happens to the contract after that.

brant Y.
Rating:

Great experience,a little busy at pickup time first thing in the morning but that is to be expected... staff was great and did their best to get us all going.

Rey F.
Rating:

Car transport was old, straps worn out and the driver side broke while tightening today. I’ve been renting from uhaul for years and never as disappointed as today.

Raziel S.
Rating:

Customer did not leave a comment.

Donny C.
Rating:

Customer did not leave a comment.

Javier M.
Rating:

good customer service!

Patricia C.
Rating:

There’s nothing wrong service was great at this location everything was done in a timely manner service was excellent thank you for a great staff

Terry M.
Rating:

Customer did not leave a comment.

Steven R.
Rating:

Customer did not leave a comment.

Renee A.
Rating:

Thank you for your great customer service.

Wesley E N.
Rating:

Customer did not leave a comment.

Iddie J.
Rating:

Faster check in and out

Howard B.
Rating:

The gas meter was on E.??????

Gregory V.
Rating:

Customer did not leave a comment.

Jessie B.
Rating:

The service is slow I waited 15-20 minutes to be helped because the one associate that was running the front desk was in the back and the other was busy he passed me a few times going between the front and back areas before letting myself and other customers that were waiting know that they would be a a bit longer before we would be helped they seem short handed I was treated well by the staff throughout the whole process this location has a great staff but could use some extra help.

Jennifer L P. | First Impressions |
Rating:

...

cutrenia s. | First Impressions |
Rating:

Very good customer service

kyle b. | Overall Experience |
Rating:

Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.

Robert M. | Overall Experience |
Rating:

I used the U Box containers and was very pleased as to the service I received from this location.

Mohammed S. | Overall Experience |
Rating:

Did uboxes, they brought to my home. cant complain.

Michael M. | Overall Experience |
Rating:

Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreci

Abimbola M. | Overall Experience |
Rating:

Always a pleasure doing business with U-haul.

Denise K. | Overall Experience |
Rating:

Very helpful, thank you!

Elaine P. | Overall Experience |
Rating:

The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.

Bruce J. | Overall Experience |
Rating:

First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a $50 discount for my troubles. First day letter grade D, Second day A (I ordered two pods)

Michelle S. | Overall Experience |
Rating:

Excellent customer service!

RAYMOND A. | First Impressions |
Rating:

Fare customer service

KeVonne S. | First Impressions |
Rating:

Very kind and helpful

cara b. | Overall Experience |
Rating:

Jesus was more than nice.

TERRI J. | Overall Experience |
Rating:

Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wow

Barbara R. | Overall Experience |
Rating:

I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.

sean s. | Overall Experience |
Rating:

It’s a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.

VANESSA S. | Overall Experience |
Rating:

I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn’t possible due to the build

DEBRA S. | Overall Experience |
Rating:

The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and saf

Stephen B. | Overall Experience |
Rating:

Very helpful and friendly

Terry J. | Overall Experience |
Rating:

Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.

Russell F. | Overall Experience |
Rating:

The price was right.

Ebony W. | Reservation |
Rating:

Steven was outstanding. Great customer service. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservations

Francesco P. | Overall Experience |
Rating:

fine

Julia M. | Overall Experience |
Rating:

Did not go inside the facility! All business was by phone!

TONY F. | Overall Experience |
Rating:

The Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Thank you.

GLORIA F. | Overall Experience |
Rating:

The rates changed on me three time during my rental $5.00 a month more each time

Sally B. | Overall Experience |
Rating:

Staff are very helpful and friendly!

jeff w. | Overall Experience |
Rating:

I had a great experience with this U-Haul facility. I would recommend it to friends. The storage locker itself (1065, in the climate controlled section) wasn't lit at all, but I got by with a flashlig

No reviews have been submitted for this location.

Back
To Top