Customer Reviews for U-Haul Moving & Storage of Downtown San Bernardino

2874 reviews

110 S D St   San Bernardino, CA 92401
(S Of Rialto Av)

(909) 884-6805

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(909) 884-6805

110 S D St
San Bernardino, CA 92401
(S Of Rialto Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Stuart N. 
Rating:
5.0

Great customer service.

Jorge L. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

Customer did not leave a comment.

Marcella M. 
Rating:
5.0

Great experience all around, thanks Uhaul!

Hector N. 
Rating:
5.0

No improvement suggestions. I rent a truck on the average of twice a month from this location and have always been treated courteously.

Dennis P. 
Rating:
5.0

Service is always Outstanding here. The employees are polite and friendly.

Gregory H. 
Rating:
2.0

Wish this had a lift ramp not a place for people who have disabilities thank god someone was there to help me and my husband carry our belongings up to 2nd floor

Christina G.  |  Online Move In 
Rating:
5.0

Operation of keypads for access didn’t take much to figure out but it take some effort. Putting clear instructions somewhere in a email would have been helpful. Other than that great experience.

Mack T.  |  Online Move In 
Rating:
4.0

I reserved storage which was not available when I arrived. Very frustrating. However; the staff were diligent in helping me find alternate local storage. Overall, the issue was not with the store location, but with UHaul themselves. The entire ordeal put me behind schedule by a few hours and caused me to miss an important dinner with a new employer. It's hard to believe that UHaul allows these employees to have to face customer when the system of overbooking is on purpose.

Reagan R. 
Rating:
5.0

Customer did not leave a comment.

Phil J. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
2.0

I want my refund

Jose O. 
Rating:
5.0

None

Loren Z. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
1.0

Trailer I was pulling feel off the truck thank god I wasn't on the freeway will not ever rent from here again

Rolando M. 
Rating:
5.0

Just keep doing great

Oscar P. 
Rating:
1.0

The wait time to get mistakes made by the third party movers is ridiculous. Waiting over an hour on hold to only have the customer service people place you back on hold is a joke. You definitely pay for what you get.

Holly G. 
Rating:
4.0

Customer did not leave a comment.

Raizzaqueen A. 
Rating:
5.0

Easy Fast and convenient

Bonny S. 
Rating:
5.0

Customer did not leave a comment.

Shawn P. 
Rating:
5.0

Just keep up with the excellent work.

Duane T. 
Rating:
3.0

I not ot sure what uhauls policy in pro-rate charges are. I rented a motorcycle trailer for a full 24 hours @ 16$. After using the trailer I returned it to uhaul in 2 hours time that same day. I thought I'd be refunded for the 2 for the rest of the time i did not use it. Nope can't do they said. End of story. Oh! they also failed to provide me tie downs as I was told I woiuld.

Jesse R. 
Rating:
5.0

Customer did not leave a comment.

Ebonique W. 
Rating:
5.0

Customer did not leave a comment.

Sabrina G. 
Rating:
5.0

Excellent service overall!

Steve H. 
Rating:
2.0

i moved into a gated community. went to a LOT of trouble to get specifics of how 3 pods could be picked up on the appointed day at the drivers schedule. texted SPECIFIC instructions to the loader who unloaded the 3 pods, who said she's be the one picking them up in 3 days. I am in a business meeting when my phone goes haywire....driver on one line; security guard on the other.....needing to know specifics of pickup. as I had taken the time to provide these to the delivery lift operator, but she dropped the ball, so i have to LEAVE A BUSINESS MEETING for 10 minutes to get things ironed out. total waste of my time in TRYING to help out, then being dragged out of a meeting for UHauls incompetence.

martha W. 
Rating:
5.0

Make sure the computer is working well & the printer has ink & paper (:

Sonia E. 
Rating:
4.0

Customer did not leave a comment.

Eric A. 
Rating:
3.0

I had a problem all morning trying to get my truck i was trying to figure it out from 730 am and no one could help me with the process of picking up my truck at 8am. Very poor problem solving.

Angela J. 
Rating:
5.0

Super fast and professional and friendly

Jose G. 
Rating:
4.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Each and every staff member is so kind and assist you with great customer service . i really appreciate each and everyone who helped me during my time of need . Thank you for your hard work from Managers to staff you guys are all great .

Aretha D. 
Rating:
1.0

Was given the absolute run around and the check in process was an absolute nightmare.

Theresa C. 
Rating:
4.0

The young man and owner were both very helpful.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Tania R. 
Rating:
5.0

Friendly helpful staff. Customer service is something that keeps people returning to a specific business. I enjoyed doing business with your staff.

Gary M. 
Rating:
5.0

Very helpful location.

Tiara C. 
Rating:
5.0

Drop off made easy

Tiara C. 
Rating:
5.0

my truck shook badly when driving over 40mph, it needs some maintenance. I felt unsafe driving it.

Dina R. 
Rating:
5.0

Everything was excellent!

Mike R. 
Rating:
4.0

Could you please email my recipe

Kelvin J. 
Rating:
5.0

Pick up and drop off customer service was excellent, keep up the good work!

Carlos R. 
Rating:
3.0

Customer did not leave a comment.

Kimberly Z. 
Rating:
2.0

One hour wait time la both pick up and drop off

Timothy S. 
Rating:
4.0

The line was a little long. There was only one agent to assist customers.

Fred W. 
Rating:
5.0

Customer did not leave a comment.

Duane T. 
Rating:
5.0

The whole crew was awesome everybody there was working and helping doing what they could to make things run smooth I feel bad for not remembering their names because they were awesome people

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

miguel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danisha J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
1.0

I spent about 3 hours on the phone with multiple people at U-haul to schedule the drop off and unloading of my box. If it hadn't been for the moving company (Antonio's Moving Service) I don't think the job would have been done. I would NOT RECOMMEND U-haul Box service.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Orlando H. 
Rating:
4.0

Same as above. Great under the circumstances

DEONTRAE P. 
Rating:
5.0

Customer did not leave a comment.

Pierre A. 
Rating:
5.0

none

Alfred D. 
Rating:
5.0

This uhaul location was fantastic. I still have one storage locker there. I had two. I can't say enough how helpful the staff was to me over the years.

ROY C.  |  First Impressions 
Rating:
1.0

When the boxes arrived they were hours late. Staff wasn't considerate.

Luis V. 
Rating:
5.0

Nothing. But Kareem is an excellent employee of yours

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Edwin R. 
Rating:
3.0

The Representative that served me was not customer friendly. He told me he had to charge up front 100 miles and I would be reimbursed upon return of the uhaul. The other Representative told a customer he only needed to put 15 miles up front. The vehicle was on less than 1/4 of a tank of gas and the Representative would not put any fuel in the vehicle.

Wanda L. 
Rating:
5.0

Customer did not leave a comment.

Donny R. 
Rating:
3.0

After the experience we had earlier in the day with a cancellation of my trailer in Big Bear CA these folks were the saving grace and very pleasant to work with.

SCOTT J. 
Rating:
5.0

Customer did not leave a comment.

Martha D. 
Rating:
5.0

Customer did not leave a comment.

Simona B. 
Rating:
5.0

Customer did not leave a comment.

Barry D. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
4.0

Don't wait 30 minutes to call the customer to go to another location .

Gail R. 
Rating:
5.0

I have great experience thank you 😊

Yasmin A. 
Rating:
5.0

Stay doing what your doing to keep up the good work 👍

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Marcella M. 
Rating:
5.0

Customer did not leave a comment.

Alexis S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daisy C. 
Rating:
5.0

Customer did not leave a comment.

Lewis H. 
Rating:
1.0

Customer did not leave a comment.

Anthony D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blanca O. 
Rating:
1.0

It's not the location it's Uhaul I would never recommend Uhaul to anyone as a matter of fact I'm already on Instagram Tik tok and ill be going to Facebook next to post my story of pictures and video of my miserable experience. And yes my people are ready to repost my story because everyone one knows how bad my move with Uhaul. Uhaul sucks!!!!

LERAE P. 
Rating:
5.0

Customer did not leave a comment.

Donny R. 
Rating:
5.0

Customer did not leave a comment.

Francisco C. 
Rating:
4.0

Customer did not leave a comment.

Louis F. 
Rating:
2.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

I normally go.to the Tippecanoe and Baseline location. I did not appreciate getting a calli the night before informing my truck will not be available at Tippecanoe but D Street and Rialto Ave had the truck. I found the D St and Rialto Av much better, and staff very helpfull. Going forward that will be my new location.

Alfred P. 
Rating:
3.0

I've never used uhaul before and was shocked of the price.

Herbert H. 
Rating:
5.0

Customer did not leave a comment.

Tiana F. 
Rating:
5.0

Great customer service

Gerardo D. 
Rating:
5.0

Awesome & friendly service this place to me is recognized as a blessing also with low prices! Thank you U-Haul God bless you all! 🙏🏼

David G. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Perfect for everything I need to do

Victor G. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Your staff did an amazing job from start to finish. There was a small mishap with one of the boxes but your team was so communicative the entire time. Thankfully, no damage was done to the contents in the boxes. Fantastic job and I will highly recommend your services to others. Thank you for an amazing job!

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
1.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Best customer service

Luis A. 
Rating:
3.0

Customer did not leave a comment.

Dennis C. 
Rating:
4.0

Customer did not leave a comment.

Cyril J. 
Rating:
5.0

I tried to drop-off the rental truck (which happened to be after-hours) and was totally confused on proper procedure in correct drop offs. My application kept freezing when attempting to input mileage and gas levels. I searched for a drop box but couldn't find anything. I tried calling the after-hours emergency number (posted on door) to only reach no one. They charged me for a dolly that wasn't in my possession and the mileage levels were incorrect because I never had the opportunity to input the data on my phone app. Need accessable customer service.

Bryn W. 
Rating:
3.0

pick up of containers was not done as planned according to the schedule and the HOA is upset with me and I may get a fine for having them in the driveway an extra day.

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

Isaac J. 
Rating:
5.0

Customer did not leave a comment.

Yvette S. 
Rating:
4.0

Customer did not leave a comment.

RESHONA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BOBBI R. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
3.0

Customer did not leave a comment.

MARLENE S.  |  Overall Experience 
Rating:
5.0

Wait time on hold is ridiculous

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

Customer did not leave a comment.

Juan E. 
Rating:
3.0

Small parking lot. Employee didn't show me how to use tire straps on car transport. Overall was ok.

Derrick S. 
Rating:
5.0

LOVE THE MOBILE CHECK IN AND OUT.

Jeffrey Y. 
Rating:
5.0

You guys always come through

RASHI D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kia p.  |  Overall Experience 
Rating:
5.0

Thank you. Employees were always professional, polite, and helpful.

Joy D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeanette R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonny M.  |  Overall Experience 
Rating:
1.0

Manager Jesus was very rude, unhelpful, and apathetic. I had to call Customer Service / Corp. 2 times and wait 2 weeks to get my money refunded to my debit as well.

Don T.  |  Overall Experience 
Rating:
5.0

Staff Jesus and Debbie and all the other staff were really good help I appreciate them alot

Lashondra Nicole l.  |  Overall Experience 
Rating:
4.0

Jesus was great tons of help finding a storage that worked for us. Very friendly

MICHAEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony f.  |  First Impressions 
Rating:
5.0

Customer service was great yesterday. Ty Nannia.

cindy r.  |  First Impressions 
Rating:
3.0

I had some break-ins from people and missing items but the U-Haul Moving Storage was weeded out from thieves and now I think it's just not being vandalized anymore Courtesy and professional are the staff, which I like and friendly with respect is a plus for me I got a place now but I am skeptical about it just making sure I don't get ripped off, here, that's why I haven't ended my storage unit yet, LA is very unpredictable. And I just want to be cautious about it Eventually I will be ending my stay at the storage unit real soonThank you U-Haul Moving Storage

Betty R.  |  First Impressions 
Rating:
5.0

I've used storage off and on for decades, this was the best storage places ever!

Arthur A.  |  Overall Experience 
Rating:
5.0

I will definitely return to this U-Haul Storage if I need storage in the future. The staff was very helpful, polite & professional. My unit was very clean and the location was great. (unit 5) Sometimes they were VERY busy & it took a little while to get help, BUT it was very understandable … The young men working were definitely taking care of the customers in a polite and friendly manner.

eva h.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Billy A.  |  Overall Experience 
Rating:
1.0

There is a severe smell of moldyness And quite a few homeless people hanging around inside the building and I think one man took a shower in the restroom while we were there. The working area where the workers were was kept clean and tidy but it’s just sad that there’s so many homeless people hanging around

Laura U.  |  First Impressions 
Rating:
5.0

Victor and the other gentleman were professional and friendly. They deserve a raise or vacation time.

Maribel E.  |  First Impressions 
Rating:
5.0

The employee are super helpful and they attentive to all your needs I'm happy we chose U-Haul storage for ourstuff

Marie G.  |  First Impressions 
Rating:
5.0

The experience was overall excellent with a few exceptions; 1. the upstairs storage units did not have a way to get carts downstairs. Other than that it was a great experience

roblynn a.  |  Overall Experience 
Rating:
5.0

N/A

Billy A.  |  Overall Experience 
Rating:
1.0

The storage area was dirty and smelled. Looks like the place has bugs and there was even a rat trap in our unit. Tried to call U-Haul to cancel. Never called me back. Terrible customer service.

Alejandro S.  |  First Impressions 
Rating:
5.0

Everything was explained perfectly,definitely will rent again from location

Malika A.  |  First Impressions 
Rating:
5.0

...

Jennifer L P.  |  First Impressions 
Rating:
5.0

Very good customer service

cutrenia s.  |  First Impressions 
Rating:
1.0

Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.

kyle b.  |  Overall Experience 
Rating:
5.0

I used the U Box containers and was very pleased as to the service I received from this location.

Robert M.  |  Overall Experience 
Rating:
5.0

Did uboxes, they brought to my home. cant complain.

Mohammed S.  |  Overall Experience 
Rating:
5.0

Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreci

Michael M.  |  Overall Experience 
Rating:
5.0

Always a pleasure doing business with U-haul.

Abimbola M.  |  Overall Experience 
Rating:
5.0

Very helpful, thank you!

Denise K.  |  Overall Experience 
Rating:
5.0

The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.

Elaine P.  |  Overall Experience 
Rating:
3.0

First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a $50 discount for my troubles. First day letter grade D, Second day A (I ordered two pods)

Bruce J.  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Michelle S.  |  Overall Experience 
Rating:
4.0

Fare customer service

RAYMOND A.  |  First Impressions 
Rating:
5.0

Very kind and helpful

KeVonne S.  |  First Impressions 
Rating:
5.0

Jesus was more than nice.

cara b.  |  Overall Experience 
Rating:
3.0

Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wow

TERRI J.  |  Overall Experience 
Rating:
5.0

I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.

Barbara R.  |  Overall Experience 
Rating:
1.0

It’s a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.

sean s.  |  Overall Experience 
Rating:
4.0

I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn’t possible due to the build

VANESSA S.  |  Overall Experience 
Rating:
5.0

The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and saf

DEBRA S.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly

Stephen B.  |  Overall Experience 
Rating:
3.0

Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.

Terry J.  |  Overall Experience 
Rating:
5.0

The price was right.

Russell F.  |  Overall Experience 
Rating:
5.0

Steven was outstanding. Great customer service. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservations

Ebony W.  |  Reservation 
Rating:
3.0

fine

Francesco P.  |  Overall Experience 
No reviews have been submitted for this location.

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