Customer did not leave a comment.
DONALD STANCH | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Downtown San Bernardino
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn't have any problems
Aletrice Washington | First ImpressionsExcellen service and I would not change a thing
Michael BillingsThis particular location is really awesome 👍🏾 The People are Great and the Customer Service is always Excellent!!! ☺️ No Hassle. Easy Communication @ No Guessing. XOXO ❤️ Thank You
Kimberly BellI really appreciate thier customer service they are very nice and friendly i would absolutely return again thank you again
Christina PerezWaiting on deposit refund
Alexander PerezFriendly and professional drivers and staff, great experience
Kristi ParrishThe worker was very helpful
vanessa RodriguezGreat product, would use again.
marcus DeleoReturn guy where ok not friendly how you expect workers to be but i guess there just workers idk lol
Jonathan RomeroDolly was missing from uhaul truck even though I paid for it. The keys to the truck was not in the lockbox that was assigned to me.
Asiah WilliamsEl manager Miguel exelete totalmente bien
VICTOR TZINTZUNGONZALEZ | First ImpressionsGood service but condition of trailer was below expectations.
GREGORY THORSONManager was great set us up real quick and easy everyone else who helped us were also great overall great service
michael acostaThis has been a great experience for me. You doing an awesome job to make it easy for the customers thank you very much for all that you do.
Scott MetzgerExcellent service.
Ralph Bos | First ImpressionsIt was so easy to pick up as well as to return. It was very neat and clean. The representatives were very welcoming and helpful.
cerissa GutierrezMy favorite location. Guys here treat me like family. Sometimes, you see them running across the street to help their customers like their lives was at stake. Great people 👍👍👍
AUSTINE NWUKE | Overall ExperienceWe didn’t go inside this time - after hours drop off
Monica McgeeWhen I pulled up to return equipment, I opted into self return after waiting for about 10 minutes. Saw a CSR walk out Lock eyes with me and proceed to walk to the hitch bay across the street. I was approached by several other clients needing propane asking if I worked there. I walked inside with my fiancée, to return the key. We waited for the GM to finish up on the phone to hand him the key. A new different CSR walks in and my fiancée give him a heads up that there is a few people waiting for to which he responds “OK, I don’t know, I just got here”. This location and its employees are a joke. 716058 has fallen short of my expectations. P.s still can’t see the dang return slot that well
Hector SanchezThe employ was professional, quick, excellent.
Ezequel RevelesVery happy with service. They were friendly fast and efficient in both pick up and return of trailer. Ty guys
jesus LopezNA. We really liked this store and we appreciate the service of Miguel. More power to him.
Sergio IribeThey had trouble with the wiring on two of the trailers but the girl that was helping me switched out the wires and got me going I really appreciated her
EDWARD VIDANAThe inside of the windshield was very dirty and I had to clean the inside of the windows before I could safely drive the vehicle.
Brian KammerThe staff was helpful .
Menelaos MamoulelisCustomer service needs to improve. Starting with when I got there and the next day I return in the trucks everyone I interacted with (different associates) all had an attitude like they didn’t want to be there. Every time I asked a question they seem to be bothered that we were asking. I really don’t think I will be coming to this U-Haul for my next move. I will do the drive even though it’s a bit farther for better customer service and people that genuinely care for the customer.
Raquel LafaurieVery nice people who work there and efficiently fast everything as promised .
Cecelia AlonzoOur experience with Uhaul was excellent. Start to finish every person was friendly and helpful. Uhaul made our out of state move seamless!
Alyssa FrazierI have not received my remaining balance for returning the truck
richard davidsonThank You
Gerardo ArellanoVery easy. Courteous staff. Affordable prices.
MARK ENGLEMANI thought it was great that I could return it at a location closer to home
Jeffry NewtonBilling is very confusing - instead of billing incrementally I rather pay all at once and done with it.
gerard harrisTrailer was returned, but not checked in by staff. Had to make multiple phone calls and provide photographic evidence of the return to reverse erroneous charges.
Joshua PetersonGreat
Teresa RodelaThe trucks are great but they do take a lot to put the gas back to where it was when I got it $40 to get it back to 1/8 of a tank but over all it was great
Marleni DanialiThe manager Miguel is fast and efficient, made it a real painless experience I was in and out within about 10 minutes with the truck I needed.
Justin Smith | First ImpressionsDelivery driver was EXCELLENT
Rebekah AckermanThe facility and staff were all excellent, thanks for a great experience!
Mark Landis | Overall ExperienceAngel was so nice and helpful. The truck was new. That location was clean and nice. Very good experience.
MARY HOLDERN/A
clifford roteGreat
abdul abdullah | First ImpressionsI had no issues with uhaul I paid purchased a lock unloaded needed it for 30 days came to pick up my things asked the counter person you can close out my account no issues went smoothly
albert wright | Overall ExperienceExelente atención de los muchachos que ahí trabajan
Ceferino FloresLoading dock is very difficult to load or unload.
Darryl WatkinsAll good
Hector GarciaThe receiving employee was kind and informed. Made it quick and easy.
Mark MoralesI think there should be more lighting for the downstairs unit that I just transferred to.
Aurora Figueroa | First ImpressionsTerrible customer service at this location. Lazy people working there. I had a few questions and the girl working there just kept saying "look at the app everything you need to know is on there." She could have answered the questions since i didn't have the app on my phone. They couldn't even explain the process of the rental. They didn't have the dolly I requested available there, i don't know why they have it on the website that they do. The Uhaul had no gas in it, it was on Empty. The truck was clean, it had a couple of dents on it but overall it drove well.
Adriana ChavezEverything was good. There should be elevator or ramp to carry goods from the second floor to loading/unloading location.
suresh tekade | Overall ExperienceI appreciated that all crew had uniforms, not like some other renters. A professional look no doubt. The young lady that negotiated paperwork and physically disconnected car hauler trailer was awesome.
yumi lawtonGreat location, everything went well.
John WallI had reserved about 3 weeks ahead they called me to pick it up in Fontana ca. Then tell me they don't have a trailer for me so they found one in san bernardino. But overall it was good
GEORGE ROBLES2 employees were very professional and helpful. Thanks everybody!
RYAN JAYMES ESLAVAThe UHaul app is not compatible to reservations using a corporate credit card doesn't accept a company name, but then makes the driver himself responsible. It also didn't retain information provided. I found it quite lacking.
Eric UrquizaThe "D" street location in San Bernardino is the best! They are professional and efficient. I referred someone the same day I received services and they thought the service was great too!
VIRGINIA WRIGHTEveryone was great
maurice mushatteHave coffee in the morning. That be nice
Arnold PayneVictorville U-Haul office very rude and disrespectful .
robert robinsThere was one person helping 10 people when I first arrived. The internet was the issue, and customers stormed off. Dropping off the trailer I couldn’t find anyone. Then I was told by a fellow customer to drop off across the street. I unhooked the trailer and left it in the lot. Went back to tell some one and found a person with a U-Haul shirt but stated didn’t work at this location. I will not recommend this place nor go back.
conrad pegueroI was happy with the service on D street they were very helpful and nice they help me out a lot thanks uhaul on D street
Mary WashingtonNone
INGER SIMMONSIt would be nice to have some type of elevator or something to take things to the second floor
Edith Valentines | Overall ExperienceGood job
George LewisWe have no complaints.
Sharon CuttsMy mileage was less than 40 miles, I was charged for 60. I was told there would be a discount for adding extra gas, there was none. I rented a utility dolly, there was none and I was given an appliance Dolly. There was no loading ramp. The driving seat did not adjust C (it was stuck and employee had to force move the seat). I’ve rented her before and had a positive experience however this rental was less than satisfactory and a rip off. I am still waiting for manager to return my call regarding incorrect invoice.
Johanna RegaladoUhaul storage staff were amazing the manager was amazing or whoever the guy was that came and helped me
Kristina Kerswell | Overall ExperienceI would have rated excellent if I didn't lose some very important things that I can never replace when my unit got flooded out. That was hard to get past and I don't know if I even really came to terms with it.
Dawn Litchfield | Overall ExperienceThe guy worker was rude when asking a question and he had his head laying down on the desk when I first walked in like if he was resting. So unprofessional also while unloading my stuff into the storage my mover walked out and they just closed the doors behind him while he was about to walk back in to put the lock on my unit. The guy who was on duty was speeding in the parking lot in the uhaul truck he could have ran someone over if they were walking across. This is so dangerous
Rickesha Williams | First ImpressionsI have not had a storage in a long time so it's going to take a minute to get use to but I'm loving it so far thank you
Stacey Glover | Online Move InI love the app and wallet feature.
Maria Lopez | Online Move InCharged me after I checked out. Had a bank over draft fee.
Leslie James | Overall ExperienceLights are dim, Hallways very narrow, it’s hot and humid inside(the air is hot & dry) low ceilings full of spiders and webs.
DeJannae Turner | Overall ExperienceStaff members were professional, courteous, and knowledgeable. The storage location was clean, the renting process was easy and the renting of the truck to move my things out of storage was very easy. Since the pandemic, it’s hard to find good customer service, but the customer service at this location was excellent and the staff was friendly, professional, courteous, and very helpful. I would recommend this location to others.
MARY RICHARDSON | Overall Experiencei canceled my uhaul storage because of false advertising. i booked a unit for a medium, which on the website would fit a 2 bedroom (up to 1500 sqft). i had a two bed that was 790 sqft so it should've been more than big enough. the storage was so small my couch (L sectional) wouldn't even have fit in there. There weren't any other available units so I decided to go to a different storage facility. This has nothing to do with the storage facility itself, and is more of a disappointment with UHAUL's website and false advertising. the employees at UHAUL were great.
Ciairra Riley | Online Move InFirst of all i would love to send out an special thanks to Jesus he always was very consistent, polite to all of the customer's. I myself was an long term customer. I met this young man in August of 2018 and i just moved out of my 10×10 storage unit June 17th. 2023 even though I was pass due my payday and i had informed him that i was finally moving out and gave him my date he made sure that he had updated my status and let his crew know of me leaving after almost 5 year's. I Love This U-haul store they Took of care of my thing's. And i was the type of customer that didn't always come and check up on my unit i just made sure my payment's were on time for almost 5 long year's. Thank you U-haul and to the special manager Jesus and his crew for the greatest service's that you provided for me over the years. Erlanda Yenette Smith, Much Love To You.🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽
ERLANDA SMITH | Overall ExperienceRental & Storage is Great at U-Haul!
Gustavo Barrera | First ImpressionsScary area but the staff is really friendly and helped me out right away so felt at ease.
Myrna Morales | First ImpressionsThe staff at this location were awesome. All of them should be like this one.
Adella Ybarra | Overall ExperienceThank you for keeping up with your Commitment to provide excellent service .
Tiffany Jenkins | Overall ExperienceI would definitely recommend the storage to everyone that went above and beyond to help me with my needs with storing my items they were always there and I felt comfortable and safe with using them if I ever needed to store anything I would definitely go to them again thank you
Anjeanette Oates | Overall ExperienceThis U-Haul storage facility always the best from Jesus GM, to all the staff. Thank you
Clifton Lee | Overall ExperienceI love the U-Haul on D & Rialto avenue I've been with them for a long time And yes I will recommend my family and friends To this storage.
Doreena Guillen | First ImpressionsAwesome customer service! Jesus is caring, professional and has gone out of his way to help me. If I need a storage, I would rent here again!
KRISTINA STONE | Overall ExperienceI didn't store anything there the unit was smaller than expected
Angela Erickson | Online Move InI first rented too small of locker. Big mistake on my part. I called thinking I would be able to change the reservation to a larger locker. The number I found says it's the Rialto location, but after pressing 2 for "all other inquiries" I thought it was always forwarding me to the 1800 #. The person there said they changed me to a larger locker. But after doing the online check in, I see it's still says it's the 4' locker. So I try calling in to try to salvage this order maybe perhaps after they were already preparing the 4' locker. Thought I needed to contact the store for that, but really wasn't sure if that was possible. They do only have like 1-3 employees there so thought it will never happen anyways. I was transferred to the 1800 number, then to a "scheduling department" who said "changing rentals is not what they do" then to a number that rang for awhile but then just went silent with no ringing etc. So hopelessly I thought my only option is to start over and book another locker. After going through getting another reservation though, it wouldn't allow me to do that online check-in on that same day. So I still was stuck. Called in, somehow actually ended up taking with the actual store, and they booked another locker. I would still appreciate a refund for the 4' locker though. Don't know how you could make this process easier, but some of these steps of changing reservation, contacting store etc. Could use improvement.
Dennis Foley | Overall ExperienceLight fixture in the hall outside my unit was inoperable. Bulb was missing and looked like the fixture was broken.
Randy Field | Overall ExperienceOne of the workers was very helpful and very nice.
Bertin MorenoYanez | Overall ExperienceI was told that my first month was free or I would have gone some where else I forgot the nice ladies name only because it wasn't a one way I didn't get the first month free lady never should of told me it was free I was supposed to pick up the truck at the location of the but instead I had to pick it up in Colton and return it to Colton VERY UPSET.,!
LEO AVALOS | First ImpressionsThank u U haul for keeping my things safe. It was a good experience. I will let my friends and family know if they ever need to keep your things in a storage box.
Henrietta cuellar | Overall ExperienceThank you, Front desk employee help me with all I need.
Eko Sadewo | First ImpressionsThank you for all your help and ease of check in. The staff is extremely professional and assisted me with all of my request and questions. Will definitely use this location in the future and will recommend this location to anyone in need of moving or storage facilities.
Scott Robbins | First ImpressionsThe storage gave my furniture roaches that I did not have before
DeNeal Dooling | Overall ExperienceN/A
RASAQ babajide | Overall ExperienceThanks for the help
Sherry Brown | First ImpressionsAccess not so easy
Michael McGee | Overall ExperienceJust cuz no elevator
valerie padilla | First ImpressionsI Really Appreciate The Friendly Staff at The San Brdo Downtown Storage Office
Linda Brown | Overall ExperienceOnce in a while there would be a few people there, just hanging around asking for money and or donations. For the most part the facility was a thumbs up..
JAMES GONZALES | Overall ExperienceThe staff was very helpful and friendly. Great customer service
khadija shah | First ImpressionsIt was inconvenient to move in and out of the building when I had to full a 15 foot truck. The sliding door kept closing and we only had one key card so somebody in my party would usually stay locked out until the person with the key card would notice.
Cesar Sierra | Overall ExperienceThe staff was professional and friendly. They explained the storage process well and asked if I had questions.
MARY RICHARDSON | First ImpressionsNice trucks great staff
Juan Hernandez | Online Move InGood service
richard lively | First ImpressionsThank you Jesus
Jewell Diaz | Overall ExperienceTHE STAFF IS VERY HELPFUL AND VERY RESPECTFUL
Debra Nolen | Online Move InMy experience at first was very bad. I called 3 days prior to our arrival for a storage unit at Tippecanoe and Baseline in San Bernardino. When I got there they did not have a unit reserved for me as I was told. I spent 15 minutes to reserve that unit but had to reserve another one and travel to D St and Rialto.
Penny Moss | First ImpressionsI used the storage for almost 2 years and I never had a problem with anything!!! I never had to worry about my things and when I was all moved out….the check out process was quick and painless!! Thank you for all you did to keep my thing safe while I was going through a hard time!!!! Mad love ❤️!!!
JAMIE WEBER | Overall ExperienceI have rented my storage here in San Bernardino for about 7 or 8 years.with no problems and my stuff I feel is safe and looked out for. Thank You Ross MCFann space #2065.
ROSS MCFANN | First ImpressionsOverall satisfied with the unit
HEATHER DAVIS | Overall ExperienceN/A
RASAQ babajide | First ImpressionsI've done business with U-Haul for years. The staff members has always had the most professional skills.
Clifton Lee | First ImpressionsThe workers were sweet and understanding... Will continue to do business with them and will recommend to others... Very clean and well kept
Tarry Council | Overall ExperienceAll the workers including the general manager were nice and helpful.
Bertin Moreno Yanez | Overall ExperienceN/A
Pete Page | First ImpressionsMuchas gracias U Haul , rente por casi 2 años muchas gracias muy amables
Adriana Rivera | Overall ExperienceI would Use their facility whenever I need a U-Haul great service
Eric Spencer | Overall ExperienceUnbelievable prices People can barely pay rent for there homes and now we have to pay and arm and leg for a storage facility so even though they were friendly the prices sucked and you have to pay for your own lock after paying$100 for the unit So I give it a good rating it's not for the prices
Yolanda Pinedo | First ImpressionsI will never ever recommend uhaul storage to anyone and will actively discourage anyone who asks.
Eugene Osko | Online Move InThe facility was great your staff was great I think I'm going to like keeping my stuff there.
Henrietta cuellar | First ImpressionsThe people who helped me with my storage process were absolutely helpful. They went out of their way to make sure they the process was very smooth. I rate the service 9/10! However, during my moving out process I saw a rat on the second floor. I asked if they had an issue with rats in the facility and the man said no. However, I saw a rat creeping around the storage. This made me anxious about my belongings staying in the storage. I’m so glad that my belongings were clean and did not have rats in it. The next morning, I proceeded to close the storage and do a move out. That same rat was there dead on the middle of the ground between storages 2140-2150 when I was removing the lock on my storage. Please beware of the sanitary conditions of this facility.
Idara Udo | Overall ExperienceWish this had a lift ramp not a place for people who have disabilities thank god someone was there to help me and my husband carry our belongings up to 2nd floor
Christina Godinez | Online Move InOperation of keypads for access didn’t take much to figure out but it take some effort. Putting clear instructions somewhere in a email would have been helpful. Other than that great experience.
Mack Talley | Online Move InThis uhaul location was fantastic. I still have one storage locker there. I had two. I can't say enough how helpful the staff was to me over the years.
ROY CHARRAN | First ImpressionsYou guys always come through
RASHI DOSTER | Overall ExperienceThank you. Employees were always professional, polite, and helpful.
Joy Douglass | Overall ExperienceManager Jesus was very rude, unhelpful, and apathetic. I had to call Customer Service / Corp. 2 times and wait 2 weeks to get my money refunded to my debit as well.
Don Towns Jr | Overall ExperienceStaff Jesus and Debbie and all the other staff were really good help I appreciate them alot
Lashondra Nicole lewis | Overall ExperienceJesus was great tons of help finding a storage that worked for us. Very friendly
MICHAEL SANCHEZ | First ImpressionsCustomer service was great yesterday. Ty Nannia.
cindy rodriguez | First ImpressionsI had some break-ins from people and missing items but the U-Haul Moving Storage was weeded out from thieves and now I think it's just not being vandalized anymore Courtesy and professional are the staff, which I like and friendly with respect is a plus for me I got a place now but I am skeptical about it just making sure I don't get ripped off, here, that's why I haven't ended my storage unit yet, LA is very unpredictable. And I just want to be cautious about it Eventually I will be ending my stay at the storage unit real soonThank you U-Haul Moving Storage
Betty Rochelle | First ImpressionsI've used storage off and on for decades, this was the best storage places ever!
Arthur Anderson | Overall ExperienceI will definitely return to this U-Haul Storage if I need storage in the future. The staff was very helpful, polite & professional. My unit was very clean and the location was great. (unit 5) Sometimes they were VERY busy & it took a little while to get help, BUT it was very understandable … The young men working were definitely taking care of the customers in a polite and friendly manner.
eva horridgedubief | Overall ExperienceThere is a severe smell of moldyness And quite a few homeless people hanging around inside the building and I think one man took a shower in the restroom while we were there. The working area where the workers were was kept clean and tidy but it’s just sad that there’s so many homeless people hanging around
Laura Urquiza | First ImpressionsVictor and the other gentleman were professional and friendly. They deserve a raise or vacation time.
Maribel Elepano | First ImpressionsThe employee are super helpful and they attentive to all your needs I'm happy we chose U-Haul storage for ourstuff
Marie Garcia | First ImpressionsThe experience was overall excellent with a few exceptions; 1. the upstairs storage units did not have a way to get carts downstairs. Other than that it was a great experience
roblynn anderson | Overall ExperienceN/A
Billy Armstrong | Overall ExperienceThe storage area was dirty and smelled. Looks like the place has bugs and there was even a rat trap in our unit. Tried to call U-Haul to cancel. Never called me back. Terrible customer service.
Alejandro Sanchez | First ImpressionsEverything was explained perfectly,definitely will rent again from location
Malika Abdul zahir | First Impressions...
Jennifer L Powers | First ImpressionsVery good customer service
cutrenia sharp jones | First ImpressionsWas given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.
kyle baughman | Overall ExperienceI used the U Box containers and was very pleased as to the service I received from this location.
Robert Miller | Overall ExperienceDid uboxes, they brought to my home. cant complain.
Mohammed Siddiqui | Overall ExperienceHey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreci
Michael Magdaleno | Overall ExperienceAlways a pleasure doing business with U-haul.
Abimbola Maseyi | Overall ExperienceVery helpful, thank you!
Denise Kruckenberg | Overall ExperienceThe ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.
Elaine Penland | Overall ExperienceFirst container delivered 6 hours late! After several phone calls, "where are you?" They gave me a $50 discount for my troubles. First day letter grade D, Second day A (I ordered two pods)
Bruce Jacobson | Overall ExperienceExcellent customer service!
Michelle Siner | Overall ExperienceFare customer service
RAYMOND AYERS | First ImpressionsVery kind and helpful
KeVonne Spaulding | First ImpressionsJesus was more than nice.
cara brown | Overall ExperienceAverage rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wow
TERRI JAMES | Overall ExperienceI never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.
Barbara Reynolds | Overall ExperienceIt’s a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.
sean scott | Overall ExperienceI REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn’t possible due to the build
VANESSA SILIEZAR | Overall ExperienceThe service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and saf
DEBRA SMITHSIMMONS | Overall ExperienceVery helpful and friendly
Stephen Beck | Overall ExperienceIssues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.
Terry Jones | Overall ExperienceThe price was right.
Russell Fetter | Overall ExperienceSteven was outstanding. Great customer service. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservations
Ebony Washington | Reservationfine
Francesco Pancaldi | Overall ExperienceDid not go inside the facility! All business was by phone!
Julia McCarthy | Overall ExperienceThe Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Thank you.
TONY FAUSTO | Overall ExperienceThe rates changed on me three time during my rental $5.00 a month more each time
GLORIA FERNANDEZ | Overall ExperienceStaff are very helpful and friendly!
Sally Beavan | Overall ExperienceI had a great experience with this U-Haul facility. I would recommend it to friends. The storage locker itself (1065, in the climate controlled section) wasn't lit at all, but I got by with a flashlig
jeff western | Overall Experience