Customer Reviews for U-Haul Moving & Storage of Downtown Waterbury

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Waterbury

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YESENIA L.
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Customer did not leave a comment.

Yvonne G. | First Impressions |
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You have to keep swiping to operate the elevator and there's only 2 elevators which alternate operation.you can't use one until the other one is not in use.

ANTHONY L.
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The truck I used was a 15ft box truck which used 4 gallons of gas in 20 miles . That's crazy

ISAAC M.
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1 they do not use mask 😷 2 first time i rent i use 6 miles. They charge me 108 3 i rent last week i use 18 miles they charge me 28 when i ask why. She toll me. Ok 23miles i can do any more””””. How is this posible

donna B.
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Customer did not leave a comment.

Zamin A.
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Customer did not leave a comment.

ROBERT R. | First Impressions |
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Check-in staff was efficient and friendly

Michael G.
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Customer did not leave a comment.

YAHAIRA S.
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Customer did not leave a comment.

WILFRED R.
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No improvement was necessary

DEBRA H.
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A lot of dashboard warning lights were on. We didn't have any issues but what if??

Roy G.
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Customer did not leave a comment.

william L.
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I attempted to use contactless check-in but the app did not work so I had to go inside. The staff were not wearing masks. One woman had a mask but she took it off, and the other woman who helped me did not have a mask. Please wear masks--it's the right thing to do for the health of the community.

Louis R.
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Customer did not leave a comment.

Kathleen M. | Overall Experience |
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Customer did not leave a comment.

vincent V.
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Customer did not leave a comment.

Angel F.
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N/a

CARLETON D.
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Everything went well.

rose q. | Overall Experience |
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Its was very pleasant doing business with the staff

MICHAEL T.
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Overall was positive. Vehicle however mileage was approaching 100000 miles and getting loose.

MARGARET M. | Overall Experience |
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Staff extremely pleasant and helpful

CHRISTOPHER J.
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Customer did not leave a comment.

FRANKLIN M.
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Customer did not leave a comment.

victor g. | Overall Experience |
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Customer did not leave a comment.

Marta R. | Overall Experience |
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Customer did not leave a comment.

Stephen N. | Overall Experience |
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The manager Alexis Daigle was very professional. She was able to assist me with an issue and addressed my needs, was prompt, and acting on my request without hesitation. Best service I have experienced in years. Hats off to Alexis. I will use this facility again because this . Thank you. Stephen

Paula C. | Overall Experience |
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"Words alone can't express the appreciation and gratitude I have for the staff going beyond the call of duty." Thank you!!!

Joseph M.
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Customer did not leave a comment.

Ingrid K.
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patricia P.
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Brittany M.
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Customer did not leave a comment.

cassandra R.
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I believe the person who helped me was Alexis and I have to say that she's very friendly, very professional. She has helped me several times over the summer and I find her to be very good. She is a great representative for your business.

Anthony L.
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Customer did not leave a comment.

Harry G.
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Sill at sliding glass doors is difficult to push a cart across...

Gugwana M. | Overall Experience |
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ThecU-Haul storage still Waterbury was very convenient for me and the staff is very friendly and helpful. The manager is a very understanding how to treat people. Thank you keep up the good work

carlos P.
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Experience was great. Young lady was very nice and helpful. Easy process. Thank you.

Lakisha E.
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Thank you all for making my transaction as seamless as possible!

ALEXMI G.
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Customer did not leave a comment.

jennifer M.
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Customer did not leave a comment.

robert D.
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Customer did not leave a comment.

Jason K. | First Impressions |
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Wonderful employee's.

ROBERTO F. | Overall Experience |
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Customer did not leave a comment.

terrence W.
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The general manager is excellent

MARIO D.
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Customer did not leave a comment.

Brian D.
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Move to a safer location

courtney C.
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Customer did not leave a comment.

Faisal N.
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Excellent service

Mary R. | Overall Experience |
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Customer did not leave a comment.

Joseph T.
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Pretty good just the way it is

Margaret A.
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Customer did not leave a comment.

Ericka P.
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Customer did not leave a comment.

Kevin W.
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I would say GPS would have been helpful for me as my phone died. "Shamika" the sales person was AWESOME!

Michael D.
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Everything was professional and excellent customer service start to finish! Thank you for a stress free rental!

margaret B.
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Everyone was very helpful and very nice when I picked it up and when I brought it back. Thank you so much for your service

Robert P.
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The people were great. The truck performed as it should and everything went well.

Allan B.
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Great place. Fast and efficient U-haul should offer discounts for frequent renters (awards program)

donato G.
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Manager/employee was very helpful and efficient. She was also polite.

Tarra S.
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General Manager Alexis was the best! Her staff were extremely helpful. Will definitely use this location again!

SABRINA F.
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Include unlimited mileage in your rentals. I was of the opinion that it would be less to rent from uhaul as I have been a loyal customer however it was much more expensive and not worth the cost. I would not recommend uhaul to friends and family. The customer service was absolutely EXCELLENT. But the company and its hidden fees and high cost is horrible

Manuel G.
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Customer did not leave a comment.

michael M.
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John P.
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honor agreed upon rental hoursinstead of demandin truck bereturned by3 pmor threaten to charge me double rate.!!! i also had this reservation for weeks.!! prior to pick up& my rate was not honored.!!!!!

WARREN M.
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Quick easy transaction. Vehicle was like new and was perfect for the job. Very satisfied

Steven P.
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Very friendly and fast service.

ALBERT C.
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Alexis is an asset to your company..

Manuel T.
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Good service and friendly staff

ISIDRO S.
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Customer did not leave a comment.

Ranjit K.
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Soon as a left the Uhaul center the mirror on the driver side fell off. It had fresh glue on it. Since this was the last truck of that size I kept it but it was a serious hazard switching lanes and backing up. I soon realized that it was dangerous not having one side mirror. I called and mentioned this to the uHaul center and they said they were aware of the mirror issue. How can you rent a dangerous vehicle out like this without fully inspecting the truck. When I returned the truck later on I mentioned this issue again and the lady said she was going to reach out to the manager. No one ever called me and I was charged the full amount.

abdul S.
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Open earlier on weekend

Cynthia S. | First Impressions |
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The only negative issue was the time it took for your computer system to process our purchase of packing materials.

Debbie R. | First Impressions |
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While the staff was very nice and apologetic, I had a few issues with the service. I want to start by saying the woman working with us was new, so this is not her problem, but it was managements. Primarily I want to start off by saying NO ONE was wearing masks which is not okay right now. That was my primary issue because that’s a safety/health issue and i am at risk. This move was not optional and i expected Ubaul to comply with health & safety directiom put forth by the CDC. In addition, the manager was walking around the store getting really close to me and walking around the store while the woman helping us (clearly new to Uhaul) was struggling. Our check in process took 55 minutes which was frustrating for many reasons. I missed my move out slot in NYC and because of that, I lost my reserved parking spot for my building. Everything we moved had to be carried around the block to where we were able to find a spot. I do however appreciate that they let us keep the van until the next morning. Everyone was nice and apologetic it is just frustrating that the process took so long and that the staff was not respectful enough to understand that everyone else coming in and out of the building was wearing a mask. There are glass shields at the register (which frankly is not enough) but I had plenty of interactions with employees away from that desk.

sherri A.
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Customer did not leave a comment.

William R.
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Customer did not leave a comment.

Rhonda S.
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Customer did not leave a comment.

PASTERANT H.
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Nothing everything great

John A.
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Customer did not leave a comment.

Michelle S. | Overall Experience |
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I had to obtain a storage unit due to moving from my home to a temporary apartment and needing a place to store my goods. I found your facility convenient, clean, climate controlled, but above all that, your team was above and beyond my expectations. They made my experience easy and comfortable and very friendly. I would DEFINITELY recommend using your location for storage and moving needs!

premnath S.
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Customer did not leave a comment.

JOSEPH M.
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The truck smelled like an ashtray. Inside of truck looked like it hasn't been cleaned in a long time.

James S.
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Customer did not leave a comment.

SHANE S.
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A quick instruction on how to operate truck would have been appreciated.

Carlos G.
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Customer did not leave a comment.

Christopher T. | First Impressions |
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Very friendly and helpful staff. Would highly recommend!

Sharon R.
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Customer did not leave a comment.

CHRISTOPHER N. | Overall Experience |
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Customer did not leave a comment.

DARNEL W.
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Not a thing...The customer service rep was good people. Quick and courteous and knew her job. She is a great asset to your company.

RENDEL L.
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Customer did not leave a comment.

Jessica J.
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Customer did not leave a comment.

LOURDES C.
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Customer did not leave a comment.

Ralph P.
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Customer did not leave a comment.

CARLOS S.
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Customer did not leave a comment.

David B.
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When a customer tells you that they did not receive their mattress cover from the pickup location and the pickup location employees told the customer they had to collect it from the drop off location you should believe the customer. I had a horrible experience in Philadelphia collecting the vehicle so to deal with negotiating with you about whether I had to pay for a mattress cover or not when I had already paid for one was not welcome.

Paula C. | First Impressions |
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We all go through life transitions along the way and face challenges that can be extremely difficult! Manager – Alexis Daigle has been extremely supportive! “Words alone can’t express the appreciation and gratitude I have for Alexis and her team, which is always helpful.”

Allan B.
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Great place. Makes customer experience easy

JACEK J.
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Great service, and pleasant staff.

Wiynee F.
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The clerk was very nice and helpful. Ty i will definitely recommend this location. Happy customer :)

KWEKU S.
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Customer did not leave a comment.

BIANCA R.
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Overall it was easy and truck was very clean and nice

DINIS M.
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Customer did not leave a comment.

Diamantino O.
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No comment it was a great experience.

RICHARD R.
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I want to thank the associate female that was manning the desk yesterday, I needed a van and she was very efficient in doing so had me out in no time, thanks so much for your hard work and dedication to your valued customers.

Pedro H. | Overall Experience |
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Customer did not leave a comment.

ALBERT C.
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Alexis Daigle went above and beyond to assist me.. She has excellent customer service skills and is knowledgeable about all aspects we discussed.. She's a Keeper!!!

arisleyda V.
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Customer did not leave a comment.

Paul N.
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Customer did not leave a comment.

Ancetta K.
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Customer did not leave a comment.

Vincent G.
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Stop over charging me with milage. I paid 26 miles x 2= 52. The van I used stated 82 miles round trip from Fairfield back to waterbury after I returned it. I shouldn't have paid that much with the insurance included. I would have dropped the van off after my trip. Which was over at 7:30pm. But I would have paid additional $20 to inspect your van just to drop the key off. I didn't want to keep your van over night. In other words stop being so greedy. The employees were nice and professional.

Albert C.
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Alexis was awesome to work with. She was pleasant, and knowledgeable..You need more like her...

Kiana R.
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Everytime I go there I get excellent service the manager is awsome

Martha S.
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Customer did not leave a comment.

Jonathan R.
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Customer did not leave a comment.

terrance J.
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Customer did not leave a comment.

Emmet H.
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Gustavo S.
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Dennis B.
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Very good location

Allan B.
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Great, quick service ! Reservation online, show license, away ya go ! Great location

Emmanuel E.
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Disclose the cleaning fee among other fees to the customer or remove it all together I did not returned the van dirty but I would feel safer if I know a company with standards would clean it before it goes to another customer. People will say it's clean just to avoid a $25 fee and if it dosent go through a proper company cleaning/ disinfecting I would not feel safe renting again.

Lamik K.
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Customer did not leave a comment.

sherrie S.
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Customer did not leave a comment.

TONIA C. | First Impressions |
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I have never encountered a more caring efficient manager who goes above and beyond who is an exemplary human being.

jesse J.
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Drop off procedure was alittle rough only cause I'm old school. But best rental company ever thank you ALL

DONALD m. | Overall Experience |
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Staff was very good. Facility was well maintained and managed. Thumbs up to Alexis and crew.

Michael W. | Overall Experience |
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The staff at this location is terrible, I have had great service at franchise locations but this one is uhaul owned and the service is so bad uhaul should be ashamed and embarrassed, start swinging the axe and start with the manager.

mary m. | Overall Experience |
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Customer did not leave a comment.

otlaajang m. | Overall Experience |
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Customer did not leave a comment.

Bryan H. | Overall Experience |
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Bless

LEIGHTON M. | Overall Experience |
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the whole staff is great they all are the very best there should be more people like them

Alisha L. | Overall Experience |
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Never felt that my belonging were unprotected. Very clean and spacious. Definitely recommend, and will use again if needed!

rose q. | First Impressions |
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The move went smoothly and the manager was very helpful

edak e. | First Impressions |
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The manager and staff off Uhaul site is amazing, and also the staff, they are very professional and respectful, they treat their customers like family, they are patients and

kevin b. | Overall Experience |
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Excellent facility.

deborah k. | First Impressions |
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The facility was clean and well-maintained. The staff was extremely helpful and mostly cheerful. All in all, it was a very easy move-in for a full three-bedroom house's worth of furniture and boxes.

miguel t. | Overall Experience |
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Great staff, always willing to help.

natasha c. | Overall Experience |
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The staff was very polite and friendly and did there job accordingly. As well as there maintenance team.

kevin b. | First Impressions |
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Excellent facility and great staff. Love the new lights in the storage area.

joseph M. | First Impressions |
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Staff was friendly, courteous and helpful. The process was smooth and easy!!!

andrew w. | Overall Experience |
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Manager on site was awesome and very helpful.

Isabel D. | Overall Experience |
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Nice and clean good service

Christian S. | Overall Experience |
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The staff was very helpful

audie p. | First Impressions |
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The young lady that helped me was very professional.

Selwyn S. | First Impressions |
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Excellent customer service

George G. | Overall Experience |
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***

Michelle L. | Overall Experience |
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The staff overall was good; but I must give special attention to Alexis the manager. Her service oriented skill is what definitely has me sold on this location.

DONALD m. | First Impressions |
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We had the chance to meet Alexis and Rosa both of whom were very helpful and professional. I am glad to have this chance to say positive things about their work. They should be advanced first chance.

Saqib O. | Overall Experience |
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The young lady was amazing great personality and very service great experience excellent

Brent F. | First Impressions |
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Too early to tell. I just got the space recently.

alondra c. | First Impressions |
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It’s excelente

LEIGHTON M. | First Impressions |
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you people are great keep up the good work

Barbara K. | First Impressions |
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I experienced excellent customer service with Alexis, who is the General Manager, as well as with other staff members.

ZUFAR B. | First Impressions |
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Customer service by Chanene was great. She was polite, attentive, very helpful. Storage and hallways are clean, in good condition. Security measures are great!

aaron h. | Overall Experience |
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I took a larger unit.very good management

Felicia R. | First Impressions |
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Very nice & helpful associates. Moving from the southern state of Georgia where you don’t meet a stranger Ms Rivera made me feel right at home. My belongings are safe.

GREGORIA t. | Overall Experience |
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I would use uhaul again and again.

Maria L. | Overall Experience |
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Easy, clean and secure.

johnathan m. | First Impressions |
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Very nice staff

cynthia b. | First Impressions |
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Alexis went beyond to help me. Very kind,respectful,courtesy,but most of all answered all my questions. Would recommend to family and friends.

guitana j. | Overall Experience |
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They kept miss placing my keys to my lock so I closed down my storage there there to in organized on bank st in waterbury ct. Sorry.

Neapolis S. | First Impressions |
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Staff knowledgeable, friendly.

Rhonda B. | Overall Experience |
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Thank you

srinivas g. | Overall Experience |
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Everything looks good for my knowledge.

HEIDI Z. | Overall Experience |
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Please remember for future: Communication between shifts is essentia & to Return calls in a timely manner.

Lawrence O. | Overall Experience |
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Bathrooms need to be periodically attended to But other than that everything was fine and very convient!

Kanoa B. | Overall Experience |
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absolute nightmare. Upon move out I discovered that rodents destroyed some of my belongings. To make matters worse my belongings were broken into. A lock I purchased from Uhaul. Me the only key holder

Nathan R. | Overall Experience |
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had no issues

LYNN F. | Overall Experience |
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Moved out early and questioned staff member if I would get a refund for the rest if the month.he said no uhaul doesn't do that.i rented there for almost 9 years except for complaining about mice all o

Lenroy B. | Overall Experience |
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Thay miss lead me and let me have to go home leave the truck til the next day they tolled me my card could use to open the door till 12 in the night and it was 10pm and I couldn't get in back

Kathryn O. | Overall Experience |
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Very well organized and maintained facility; easy to access

Graceful G. | Reservation |
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Very welcoming and easy process! Thank you.

Claudine E. | Overall Experience |
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Called identity thief uhaul manger Jason days prior to stop my stuff from being auctioned off by payin owe.My kid ss# was left in unit by accident.but instead he had his friends take it for $325

Aranyaliz G. | Reservation |
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good !

Deborah D. | Reservation |
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A little confusing on both parts but worked out.

DIANE Q. | Overall Experience |
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I felt that I was bothering the staff while I was there; more interested in the personal phone then customer service. Was lied to as well. I have used this storage facility since 2010, very disappoint

SANTIAGO A. | Overall Experience |
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The best service I ever had, I will recomend the u- hall to my freinds. Thank you very much Santiago Arce.

Elsa A. | Overall Experience |
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The facility was very dirty mices all over the place and my stuff was full of mice drops my chairs I have to throw them in the garbage very upset with this situation .

Erika V. | Overall Experience |
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Have nothing bad to say except there needs to be better rodent ( mice ) control. My sofa had been nibbled on and there was s dead mouse inside it.🙀 The insurance in took out covered my damages .

DIANE H. | Overall Experience |
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I emptied out the unit 2 days late & when I returned the entrance card they charged my credit card for the full month. I asked for a refund & they said no. After 2 yrs this is how they treat you.

Zeljka C. | Overall Experience |
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Jewel in Waterbury

MICHEAL M. | Overall Experience |
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None

LUIS M. | Overall Experience |
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Very good

VIDALINA W. | Overall Experience |
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Staff was very knowledgeable of products need and very helpful.

Corin C. | Overall Experience |
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I was helped by two young guys. They were extremely helpful and considerate. I appreciate their customer service. I am very satisfied.

RUSSELL B. | Overall Experience |
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Jason and his staff were excellent... would do it again!

julio r. | Overall Experience |
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No comments

HENRY H. | Overall Experience |
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Everything was fine.

No reviews have been submitted for this location.

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