Customer Reviews for U-Haul Moving & Storage of Downtown Waterbury

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Waterbury

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Barbara K. on

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I experienced excellent customer service with Alexis, who is the General Manager, as well as with other staff members.

joseph c. on

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The gas tank should have been full. I mentioned that it did not appear to be full. One of the employees appeared to take a photo. I topped off the tank before I started my task. It was 6 gallons short and cost me $16. Upon return, I mentioned the situation and said that a photo was taken. There was no photo and the employee did not believe me or the receipt I showed him. Not sure what you can do except insure that the tank is full be renting. You can be assured that I will not be a customer again.

crucita r. on

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Chuck N. on

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I spoke with 5 different young ladies (one a supervisor) that were awesome. They were very caring, helpful and treated me like I was the most important customer. I would highly recommend them (sorry I don’t remember their names)! The roadside service was prompt, courteous and pleasant. I believe working with the roadside (and 2 locations) agents was a good experience . They explained everything they were doing. One even switched transporter to a more appropriate one, a very good thing! The first 2 transporters (the first with a flat tire making a day late in leaving the location), even though listed as applicable, caused damage to my car. Next issue was the wheel straps came of the car and the third was a blown out tire and rim with the other tire flat besides the flat tire, which could have been catastrophic, if on a different a different highway.

joanne a. on

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Have more trucks available.

Ayman A. on

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they gave me a broken vehicle and tried to hold me responsible for the damage even though we took it back after just 2 hours when we noticed that the wheel is too low. the receptionist hang up the phone on me three times, don't remember her name. she insisted that we damaged the car obviously she is rude and unprofessional plus the fact that we paid extra for insurance, so it's unethical and fraud. of course I ended up not paying.

Curtis P. on

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Lost key.. and customer service, never provided any support.. and had me waiting for 5 hours for them to assist me, and after I called them back, the support was null in void.. I do a lot of business with uhaul.. but after this experience, I'm warning my customers to go elsewhere...

CHUCK N. on

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Ensure that the right equipment is available without any problem

george c. on

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Josh h. on

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Shareef provided terrific customer service each and every time I went in. He should absolutely be recognized for his hard work and attentiveness.

kevin m. on

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Shaneka R. on

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Uhal rented me a broke uhal, where the truck kept stalling and even stopped working on the highway in route of returning the vehicle. I spoke with Shareef and the manager Alexis Daigle

Michael N. on

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Javier B. on

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Kenneth R. on

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Shareef was pleasant & great customer service skills made it very easy to get a van the same day. Wish all the uhauls were as professional as this one.

johnny g. on

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We had a truck for less than 2 hours a little over two hours got charged a hundred and I think it was 16 bucks more I don't think that's $19 a day plus they're too many extra charges that I understand insurance but almost seems like its it's a rip off

JESSE S. on

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Melvin T. on

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I was charged for blankets ($5.00) but didn’t use any. When I returned to store it was taken care of but I learned that the charge was the result of a green tie that was in the cab. The tie was in the cab when I rented the truck. You should also let renters know that in the 27’ truck whenever you start it the transmission defaults to a towing mode. Tell people how to disable that feature.

ZUFAR B. on

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Customer service by Chanene was great. She was polite, attentive, very helpful. Storage and hallways are clean, in good condition. Security measures are great!

Kevin P. on

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1. Truck needed to be washed and vacuumed prior to my pick up 2. No Drop box on site for return.... I looked everywhere. Had to go in and disrupt the clerk who was tending to a guest.

aaron h. on

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I took a larger unit.very good management

Felicia R. on

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Very nice & helpful associates. Moving from the southern state of Georgia where you don’t meet a stranger Ms Rivera made me feel right at home. My belongings are safe.

kenneth h. on

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All is good

Peter C. on

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Fantastic staff at this location. Hard working, professional, friendly, efficient, helpful, attentive, very pleasant experience!

Noel B. on

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Customer did not leave a comment.

GREGORIA t. on

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I would use uhaul again and again.

Ross D. on

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Alexis has excellent customer service skills.

Madeline L. on

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raynaldo g. on

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Maria L. on

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Easy, clean and secure.

Manuel C. on

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Get this rents. Plus transportacion propõe and mercadoria

Linda F. on

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Idk.

Melissa S. on

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Nothing your customer service reps went above and beyond. All three at this location bank street in Connecticut. Awesome staff

JOSE A. on

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My experience with u haul was great.just keep up the good work.thank u

johnathan m. on

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Very nice staff

Scott D. on

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chimy r. on

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brigitte c. on

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John W. on

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billy m. on

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Not sure why they don't just close the location. They can't keep staff and the staff they do have would rather send you to another store before trying to do their job. Good luck to the new manager, hopefully she last longer than the managers before her.

andrea s. on

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You should not charge so much for miles and it would be great doing business with you again

ROBERT D. on

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jose c. on

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maritza r. on

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Jolanda G. on

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Narima J. on

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Very helpful staff. Thank you!

nathaniel a. on

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Leroy L. on

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cynthia b. on

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Alexis went beyond to help me. Very kind,respectful,courtesy,but most of all answered all my questions. Would recommend to family and friends.

guitana j. on

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They kept miss placing my keys to my lock so I closed down my storage there there to in organized on bank st in waterbury ct. Sorry.

Neapolis S. on

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Staff knowledgeable, friendly.

Rhonda B. on

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Thank you

srinivas g. on

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Everything looks good for my knowledge.

HEIDI Z. on

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Please remember for future: Communication between shifts is essentia & to Return calls in a timely manner.

Lawrence O. on

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Bathrooms need to be periodically attended to But other than that everything was fine and very convient!

Kanoa B. on

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absolute nightmare. Upon move out I discovered that rodents destroyed some of my belongings. To make matters worse my belongings were broken into. A lock I purchased from Uhaul. Me the only key holder

Nathan R. on

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had no issues

LYNN F. on

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Moved out early and questioned staff member if I would get a refund for the rest if the month.he said no uhaul doesn't do that.i rented there for almost 9 years except for complaining about mice all o

Lenroy B. on

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Thay miss lead me and let me have to go home leave the truck til the next day they tolled me my card could use to open the door till 12 in the night and it was 10pm and I couldn't get in back

Kathryn O. on

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Very well organized and maintained facility; easy to access

Graceful G. on

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Very welcoming and easy process! Thank you.

Claudine E. on

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Called identity thief uhaul manger Jason days prior to stop my stuff from being auctioned off by payin owe.My kid ss# was left in unit by accident.but instead he had his friends take it for $325

Aranyaliz G. on

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good !

Deborah D. on

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A little confusing on both parts but worked out.

DIANE Q. on

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I felt that I was bothering the staff while I was there; more interested in the personal phone then customer service. Was lied to as well. I have used this storage facility since 2010, very disappoint

SANTIAGO A. on

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The best service I ever had, I will recomend the u- hall to my freinds. Thank you very much Santiago Arce.

Elsa A. on

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The facility was very dirty mices all over the place and my stuff was full of mice drops my chairs I have to throw them in the garbage very upset with this situation .

Erika V. on

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Have nothing bad to say except there needs to be better rodent ( mice ) control. My sofa had been nibbled on and there was s dead mouse inside it.🙀 The insurance in took out covered my damages .

DIANE H. on

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I emptied out the unit 2 days late & when I returned the entrance card they charged my credit card for the full month. I asked for a refund & they said no. After 2 yrs this is how they treat you.

Zeljka C. on

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Jewel in Waterbury

MICHEAL M. on

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None

LUIS M. on

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Very good

VIDALINA W. on

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Staff was very knowledgeable of products need and very helpful.

Corin C. on

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I was helped by two young guys. They were extremely helpful and considerate. I appreciate their customer service. I am very satisfied.

RUSSELL B. on

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Jason and his staff were excellent... would do it again!

julio r. on

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No comments

HENRY H. on

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Everything was fine.