Danni, the manager, is awesome. If I was starting a business, I would want to start by hiring 10 people like her. The following comment is the kind of comment I direct at many businesses I deal with: I sincerely hope that you don't nickel & dime those who choose to work with you. I hope you are as concerned about maximizing the compensation you provide to the folks who work with you as you are with maximizing "compensation" to your Exec Mgt team, your major shareholders, your major investors & your Board Members. I sincerely hope that this survey isn't merely performative. I sincerely hope that you don't just hand out "attaboys" to people like Danni based on feedback like that which I have provided – in other words, I hope that there is real ($$!) reward. I sincerely hope that you don't use these surveys to primarily build "negative cases" against employees & that you take positive feedback & reward employees as much as you can.
Kevin B | Overall ExperienceSelf Storage Units in Waterbury, CT, 06708
U-Haul Moving & Storage of Downtown Waterbury
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The service was excellent! I wish I could remember the name of the man who waited on me but his service was excellent. After a long day of work m, I needed this great, informative service.
LINDA R | First ImpressionsThe workers were not pleasant at all
Cristina G | Overall ExperienceAfter having issues moving in with promos i was promised, fees still weren’t corrected, my time was uneventful until the last couple days and me moving out. A couple people were friendly and offered help and then you have a couple that are not helpful and just wanna spread their misery. One of your clerks was rude after me being at the unit for hours. She saw me and my daughter and just wanted to be ugly. There was one young man i think his name was Cody he was awesome. And calling customer service for assistance is not the greatest. Thank you. Have a wonderful day.
Chelsea P | Overall ExperienceI had my storage for a little over a year. You guys are so great and I truly do appreciate you all. Thank you so so very much 💜💙
Angela W | Overall ExperienceGood morning. I'm taking the time to respond to your survey about the Bank Street, Waterbury, CT facility. Number one, the manager Danielle is MOST courteous and accommodating. She explained EVERYTHING completely and understandably to myself. Second, the facility is IMMACULATE. During the winter months, sand and salt is an issue. The FLOORS and Unit(s) are 'Hospital Clean'. I used that facility in the past and will continue to use it in the future. Hat's off to your local staff & the PROFESSIONAL way that they represent themselves & the Company.
PAUL P | Overall ExperienceParking was terrible and carts were scarce
Kathy B | Overall ExperienceThe staff in Waterbury, CT on bank street were very nice and courteous. Very helpful.
BESSIE A | Overall ExperienceStaff was awesome!
james m | Overall ExperienceQuedé satisfecha con el servicio y las instalaciones. Lo recomiendo 100 por ciento.
YANIRA C | Overall Experienceall good - VERY helpful folks in the office.
Kevin B | First ImpressionsUsed this storage unit for 3 years and all items were in the same shape as the day we first started using the unit. Easy closing of the unit once we moved everything out. There was one time where the automatic payment setup was somehow stopped but I emailed the manager, and it was a quick and easy fix.
Alexandra R | Overall Experience