Customer Reviews for U-Haul Moving & Storage of Downtown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown

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AGNUS W. | Overall Experience |
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The whole time I was there You guys was able to take money off card without a problem and you want to charge me a late fee. No Sir

Chance T.
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This was by far the worst experience I've had with U-Haul! I called to reserve a truck 4 days before my moving day and had no problems. I was told that a person would CALL me to confirm my reservation. BUT.... I never heard from anyone. No call, no email, no text message. I called the same location that I called to reserve my truck (Coldwater Rd. in Fort Wayne, Indiana), the day before we needed to pick up the u-hual, just to confirm my reservation. I couldn't get through to anyone for several hours. & Yes this was during normal operating hours.... So the following morning, which is our moving day, I call to confirm our pick up. This time I reached a girl and she informed me that this location was not the correct location for our U-haul rental. I got quite frustrated with this because for one, no one informed me like they were supposed to and for two, my fiance was already on his way there (our reservation was at 9 am.. opening hour for that location). If I call the Coldwater U-haul to reserve a truck, I would expect that I'd be picking up my rental at that location. If that information was to be different then I should have received notification of that. The girl showed NO care that I was not informed and was quite rude with me about it all. She said the right location was downtown and that it's not their fault no one called me. No apologies or anything. This didn't help my frustrations as my fiance was already driving 30 miles to get to the Coldwater location, now add another 10 on top of that, PLUS being on a time constraint with the rental. As a customer service representative, she displayed the worst kind of customer service. I understand that it wasn't this specific girls fault... But when you work for a company, any mistake that is made, you take the heat for it and apologize. You make the situation right!! She did the complete opposite. On top of that, the truck we got LEAKED ALL OVER OUR BOXES.. I had several boxes that were wet and consequently got my items wet. I'd hate to think that she got mad from our phone call and called the other location to ensure we got the crappiest truck possible. Some of the wood boards on the side of the truck for strapping items to, were also broken... I'm so disappointed in this experience with U-Haul. It did not need to be this way. I will not be using U-haul in the future. Brooke W.

Phillip T.
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Customer did not leave a comment.

Donald W.
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Michelle C.
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Charles C.
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the manager was extremely knowledgeable, friendly, and helpful. top-notch experience with this establishment and cannot be more effusive in my recommendation.

Barry D.
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Nothing!! Everyone I worked with was awesome!! This is the 3rd time I have used this location!!!!

Dametria R.
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Customer did not leave a comment.

JUSTIN R.
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Marisa A.
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The people here were absolutely wonderful! They were friendly, informative and when I made a mistake with trailer sizing. They were more than happy to help me switch it. (An action that I was forced to repeat twice due to inadequate measurements. My fault not theirs.) The experience most certainly made an exhausting move so much easier!

Hannah K.
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The lady working that morning was not friendly. I got my “approval” online and was told to stand next to the counter and skip the line. When she finally came back inside from helping another customer, she ignored me. I told her I just needed to pick up my key, she stated “I'll get to you when I can, who's next?” I then stated I received an email to skip the line. She rudely asked me what my key code was. She never went through any pick up instructions, the dolly and moving blankets were not in my uhaul and they tried to charge me for them upon return. I was charged extra for gas, even though the gauge was where it was when I picked it up.

Joji J.
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Location was busy with customers when I arrived. Because of this, wait time was a little long.

Damian M.
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Customer did not leave a comment.

LUCAS W.
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Paul F.
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This is an incredible store. Every time I've ever needed anything THIS specific location has never once presented a negative experience. Absolutely fantastic place. Corporate: please refrain from breaking a good thing, my opinion of uhaul isn't as favorable.

Mason P.
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The self return after hours is not user friendly.

Gary R.
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Returned the trailer I had rented after hours. Tried to do the online return as instructed but it wouldn't let me go past the "verify your location" section and kept saying I needed to turn on the "location sharing" on my phone even though it was turned on. Had to leave the trailer because I had to be at work the following day during your open hours. I had to pay an extra $20 because your web interface would not work properly. Tried to call the location to talk to someone the next day and was on hold so long I had to hang up. The service from your people at the location the day of pickup was very good but I'm extremely dissatisfied with the return experience and additional expense I had to pay through no fault of my own. I will definitely look to rent from another company the next time I need a truck or trailer.

Matthew M.
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Customer did not leave a comment.

WILLIAM T.
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Check in was quick and straightforward. Location perfect for my move.

Henry S.
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Young man who checked me in was very helpful and pleasant, great service.

OWANNA M.
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Customer did not leave a comment.

George H.
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Ordered wardrobes and did not give us the pieces to hang the cloths on.

Vanity C.
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The worker was very friendly.

BRADLEY H.
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The agent on duty went above and beyong with my return. Great service.

Kurt B.
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Customer did not leave a comment.

David P.
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I waited over an hour to be assisted when the trailer I rented failed the light test before leaving the lot. Once I did get help, the replacement trailer had no functioning cargo ties.

Patricia J.
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I don't understand the charging of usage of the vehicle I rented. I guess the lady at the store on Sunday upon my return was the manager, she had an attitude plus NO MASK on!

Janet B.
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Customer did not leave a comment.

Janet B.
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Ian was the best. He made the whole move day good. Thanks

Jonathan D.
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The mobile app for returning truck sucks. Location finder on app wasnt working even though it was on in my phone. Took 30 minutes to return. Irritating. Check in process sucks too.

Michael M.
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Customer did not leave a comment.

James F.
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Customer service was great! Will definitely be using your services again!

BRADLEY G.
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Customer did not leave a comment.

Randall R.
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A better explanation to close out the rental using the U Haul app. It was not user friendly.

Rodney B.
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Peter M.
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Bill L.
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Everything went pretty smooth with the mobile app. A little hiccup with the alternate phone number but all is good

Ryan L.
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The lady who checked us out for the rental was coughing and hacking up a storm. SHE DIDNT HAVE A MASK ON! Thankfully we did. Whatever your beliefs are is fine with me but when you are dealing with customers you need to go above and beyond the “standard”.

James B.
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Customer did not leave a comment.

Stephen G.
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Outstanding on every level. Great customer service, great system, great truck. Thank you!

Kyle A.
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Kristopher G.
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Gregg A.
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Jeffrey S.
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Kyle R.
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Kenneth C.
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Jim S.
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Kedren P.
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ROBERT S.
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John S.
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DARWIN W.
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Roderick W.
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Even though the customer can put the exact milage and gas level in on the app or website, the employees might want to be sure that the milage or gas amount is exact themselves before they print out the contract. other than that, great service.

James S.
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Customer did not leave a comment.

Douglas U.
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Richard M.
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Julie R.
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Everything about my order was wrong. They changed pickup location size of truck and drop off location.

Michael G.
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Trailers was worn out and did not track well. It did not matter if it was loaded or empty. Check tire pressure and load position when items were in it and trailer would not track behind the truck. Constantly swayed back and forth anytime speeds were above 40 mph.

Melanie C.
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I can't think of changes that need to be made. The service and vehicles were terrific.

Mark K.
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Customer did not leave a comment.

Phillip T.
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Randall G.
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Robert K.
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Richard P.
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I had difficulty reserving truck on website! Had to go to location to reserve truck. Rp

lisa G.
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The new covid cleansers leave a strong smell that doesn't go away. The smell bugged my sinuses. I drove to MI and back with the passenger window down to keep fresh air in the van. Thankful the weather was nice. Other than the "cleaner" smell, everything was seamless. Pick up, return...the van was easy to drive.

Barry P.
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Customer did not leave a comment.

Kenneth R.
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Perry P.
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Rachel H.
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ROBERT NORMAN F.
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At the time of ordering the truck we told the agent we were moving possessions in New Haven to Columbia City, In. We asked for pick up in New Haven, In. The location was changed by U-Haul to pick up in Fort Wayne, In. and was out of our control. Because of U-Haul not having a truck in New Haven for us, we had to drive from Fort Wayne to New Haven to pick up our possessions. This added mileage which we were charged for when returning the truck. I would caution anyone who picks up at this location to be aware of the agent not providing enough mileage for the initial request. We only drove from the rental facility Fort Wayne to New Haven to pick up and drop off in Columbia City. I do not understand how we were over 10 miles on what had been estimated by the agent in Fort Wayne.

Chance S.
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Customer did not leave a comment.

Michael P.
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The pick up Process was smoother than I thought, so was the drop off. 24/7 truck share came in the clutch. Real Shi!

Susan S.
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So easy to do everything online. Quick and easy, friendly employees.

Sha Donna C.
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Customer did not leave a comment.

Isabella P.
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Thomas T. | First Impressions |
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Lorena L.
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Jose H.
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Explain 24 hr drop in more detail and Overflow parking if the drive up lane is full. Great experience, friendly staff

Lisa S.
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Lisa S.
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darius A.
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Joseph S.
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Michael C.
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Steve H.
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Jere M.
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JOHN C.
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Kenneth C.
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Alesha G.
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karla J.
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They didn't have the dolly that I requested and I was not able to use Uhaul.com check in or to return after hours when I called the 800 number I waited 15 minutes before my call was answered only to be told that she couldn't help me so I was charged extra for it not being returned on time but it was returned two hours early. I have had better experiences renting from Do it Best Hardware then this.

Mark P.
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Customer did not leave a comment.

Michael S.
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Lady checking us in was great. Quick , met us at our truck and asked how everything went.

James E.
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Barry D.
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Phillip T.
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Yvette C.
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Great job! Keep up the good work!

melinda M.
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The vehicle looked nasty on inside could have used a little more elbow grease cleaning & sanitizing it definitely since the. Ovid 19 virus is an all time world issue the truck continued to cut off on me every time I stopped it was such an inconvenience and got in the way with what I needed to do, they should have offered me a refund of some of my money or something

Adonus W.
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Customer did not leave a comment.

Dominique J.
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The customer service is excellent. Helpful and pleasant staff. Store and truck was clean. I would recommend this location.

Jessie B.
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Customer did not leave a comment.

ROBERT S. | Overall Experience |
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Ian & his staff are excellent. I had rented spaces 100 & 102 the past few years and Ian and his team are AWESOME!!!!

Tina G.
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Customer did not leave a comment.

Army B.
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Had trouble getting truck to unlock to start.

Dustin S.
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Customer service was amazing and the staff is very helpful and answered all questions I had. They are very quick to service you when you return equipment. Very well ran location.

TYLER G.
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Ian did an absolutely amazing job and was extremely professional and courteous

Jamie P. | Overall Experience |
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Thank you for your help & assistance with my storage & moving needs!

Patricia A. | First Impressions |
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I moved out of town approx. 100 mile trip. U Haul helped me to accomplish everything and they were so friendly and explained all the details to me. I purchased from U Haul all my moving supplies needed to pack up my home. They had so much to choose from I did not have to go anywhere else to get one single item. I rented a Truck for a one-way trip that process went much smoother than I thought it would. I was also able to get a dolly and packing cloths to cushion my furniture and glass table tops for a very small fee. Then finally I rented a storage unit in the new city I moved to; it was large enough to hold all my furniture, household items, clothes & boxes. And the 1st month was free of charge!! By now I am exhausted from the move and I originally was supposed to drop off the truck at a different location closer to my new home. However, they allowed me to return it at the U Haul storage location. U Haul made this overwhelming move to a new city smooth, calm and friendly. Mind you I just buried my Mom a few days prior. I received excellent customer service from 3 different locations. With my Mom's death my emotions were on edge not to mention all the work to move to a new city. U Haul is to be commended on how much they helped a single women and I admit I was a emotional mess the entire time. I am so grateful to all the staff and I want U Haul Management to know JOB WELL DONE! A very satisfied customer, Patricia

Rhonda J. | Overall Experience |
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I have decided I will probably look elsewhere for moving and storage needs in the future. If the system isn’t down, the employee working has no idea what is going on. I keep giving Uhaul another chance but at this point 3 strikes and you are out.

Marynetta H. | First Impressions |
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Prompt and professional service.

KEYSHA T. | Overall Experience |
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great experience with both storage and truck rental

JOSE V. | First Impressions |
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good services

Andrew T. | First Impressions |
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I was treated extremely well, by a friendly and professional staff. Keep up the good work.

Justin K. | First Impressions |
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The staff there was phenomenally helpful all the way around making a stressful time easier. I’d definitely go back if I needed storage or trailer rental

AIMEE H. | Overall Experience |
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Staff needs to have more training and customer service.

tyler h. | Overall Experience |
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Really friendly staff, manager is really cool and understanding. Good price for what if offered. Clean place. Professional environment. 10/10 service and experience.

Rebeca S. | Overall Experience |
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Great Place! Thank you for your help!

Barbara P. | First Impressions |
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I really appreciated U haul being there when I needed them. I had to do an extended rental and it was a very easy and efficient process.

connie m. | Overall Experience |
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Everything worked like clockwork. Staff was helpful, the facility was clean and well lit and accessible. Many thanks to all.

Rebeca S. | First Impressions |
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Good

Cara D. | Overall Experience |
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Very courteous and helpful staff

No reviews have been submitted for this location.

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