Customer Reviews for U-Haul Moving & Storage of Downtown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown

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Heather U. on

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I tried website to drop off truck after hours it would NOT let me just kept going back to dashboard. I called for help on hold 23minutes and then disconnected. Terrible! I was charged 20.00 for after hour drop when I really shouldn't have been since nothing would work or answer!

Richard A. on

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We made a good inspection to address the borderline issues. Very friendly and professional.

AGNES W. on

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Just wish unit was closer to the door. Very lazy ??

Hans N. on

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tyler D. on

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Chris M. on

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Ryan I. on

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Brenda M. on

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Barry S. on

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Joseph L. on

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Dustin H. on

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Charlene B. on

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Kyle S. on

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Joshua G. on

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Alex did a great job at pick up. Helped me out alot.

Deryll Z. on

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I HAD CALLED FRIDAY TO MAKE SURE THAT A 20 FT TRUCK WAS AVAILABLE AND THAT WAS WHAT I HAD RESERVED. WHEN I PICKED UP MY RENTAL - IT WAS A 26 FT TRUCK THAT WAS VERY HARD TO USE IN THE TIGHT QUARTERS THAT I KNEW I WOULD BE LOADING FURNITURE. I HAD TO BLOCK OFF HANDICAP SPACES AND THE LANE OF TRAFFIC AT THE ASSISTED LIVING QUARTERS WHERE I WAS UNLOADING. I TOLD THE CLERK THAT I WAS VERY UPSET THAT THEY DID NOT HAVE THE 20 FT TRUCK I HAD RESERVED AND HE PROMISED TO GIVE ME THE $50 GUARANTEE BUT NEVER GAVE ME A CREDIT FOR IT. DERYLL ZURCHER 260-525-3640

Christina W. on

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Sean R. on

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a reservation should be honored

Drew C. on

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brent S. on

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Drop off location had some super nice people

Terry B. on

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The young woman I dealt with was a fine example of an excellent mix of friendliness and professionalism....the kind of person who I would hire in a second for any position dealing with the public.

Jamie P. on

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Stewart S. on

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Louis S. on

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Debora S. on

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Ismael M. on

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Goog 100

David L. on

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No need to improve - service and equipment were excellent

Jack C. on

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Ashley B. on

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Michael L. on

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James B. on

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Carolyn C. on

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Scott M. on

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Andrew T. on

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I was treated extremely well, by a friendly and professional staff. Keep up the good work.

Justin K. on

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The staff there was phenomenally helpful all the way around making a stressful time easier. I’d definitely go back if I needed storage or trailer rental

AIMEE H. on

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Staff needs to have more training and customer service.

tyler h. on

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Really friendly staff, manager is really cool and understanding. Good price for what if offered. Clean place. Professional environment. 10/10 service and experience.

Rebeca S. on

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Great Place! Thank you for your help!

Barbara P. on

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I really appreciated U haul being there when I needed them. I had to do an extended rental and it was a very easy and efficient process.

connie m. on

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Everything worked like clockwork. Staff was helpful, the facility was clean and well lit and accessible. Many thanks to all.

Rebeca S. on

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Good

Cara D. on

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Very courteous and helpful staff