Very friendly and niceFailzul H.
Customer Reviews for U-Haul Moving & Storage of Downtown
Fort Wayne, IN 46803
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PAUL M.
Customer did not leave a comment.IYESHA M.
There was no way to change the drop off location, even though there were multiple other Uhaul drop off locationse, I had to go to the one farthest away from me causing me to pay extra for miles. Would not recommend because of thisBrian C.
Customer did not leave a comment.Jacob Y.
The check engine light was on, they said it was the Cadillac converter, the truck shook the entire 2hr ride. It was horribleNATASHA N.
When I was making the reservation I specifically requested 3 furniture dollies which I needed for the move and when I arrived there was zero indication that I made that reservation and I was not informed that they were unavailable. It made the experience incredibly frustrating.Jaren W.
Besides giving it to me for free there really isn't anything to improve on! Had a great experience. Staff was A+Adam R.
The paper said Â½ tank upon getting in the truck it was Â¼ the worker said he would update it. BUT had I not taken a picture of the Â¼ tank I would have been on the hook for the extra Â¼ tank upon returning the truckRODNEY M.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.Derrick G.
The lady that took care of my reservation and then guided me thru the change in equipment from a trailer to a cargo van was very helpful and professional as she carefully went through the rental agreement highlighting all the pertinant steps from checking out the equipment to return of the equipment . She made the whole process easy and quick .ALAN I.
Customer did not leave a comment.Noah B.
Truck was not marked in correctly. Staff did not go iver truck with me. Had to figure things out myself.Melinda B.
Customer did not leave a comment.EDWIN CAMPBELL V.
Customer did not leave a comment.KEVIN V.
Efficient and professional. Pleasant experience.BRENDAN B.
Went to the Uhaul place on Coldwater to the service rep there what I needed and where I would like to pick up was told everything was set someone would call me in a few days well no one called so I called uhaul and was told I have no reservation for my pick up in NC well they helped me find what I needed and was able to pick it up on my way. Well I called coldwater store in Ft Wayne to complain maybe come up with a fix to how upset I was and nothing happened so instead of taking the auto transport trailer there for drop off I went to uhaul downtown on Washington st the two ladies there were so nice and helpful even after I told them what had happened to me that from now on if I do not go to that location for what I need I will just not go to uhaul again !!!!!!BRUCE WAYNE F.
All was fineMICHAEL M.
Customer did not leave a comment.Susan M.
Customer did not leave a comment.JAZMINE W.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.David S.
Customer did not leave a comment.Melissa B.
My trip was 750 miles and they said I went 1000 miles and charged me over and that location was changed as well lane if I didn't look again right before I took it back i would have been charged even more money.KACY H.
Rented van to move mattMisty J.
Returning the trailer after hours was a bit complicated as even with location sharing on U-Haul still didn't recognize where I was at. No other issues staff was friendly and helpful. Would definitely rent again!Nicholas M.
Customer did not leave a comment.ZACHARIH B.
Customer did not leave a comment.Zachary S.
Did not have interaction with anyone. Dropped off after hours using the online system, and appreciated the lot lighting. All went well.Mark K.
Customer did not leave a comment.LINDSAY F.
Clean the truck, dog hair and dust ectCraig J.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.David S.
Customer did not leave a comment.Erica L.
Amazing, fast, great price, friendly, and accurate with everything. i will definitely be using them again. Truck ran great. Online signup was easy.Ann G.
Excellent customer service.KALEB D.
Customer did not leave a comment.Michael C.
Take the truck during business hours. I showed up with the truck before 5pm and the woman was rude and told me to check it in...but it was before 5pm.... So fuck her. And I'm waiting for y'all to touch my credit card for more then the 81 dollars....I have a lawsuit and receipt so what I say is true and can be proven in court. ThanksJeremy A.
Customer did not leave a comment.Junior D.
Customer did not leave a comment.MITCHELL W.
Customer did not leave a comment.MEGAN S.
Customer did not leave a comment.MATTHEW E.
Customer did not leave a comment.CHARICE C.
Customer did not leave a comment.Robyn B.
Have used this store for several years.. EXCELLENT !!MICHAEL C.
Customer did not leave a comment.WILLOW L.
Customer did not leave a comment.JEREMY B.
Customer did not leave a comment.Shane K.
Nothing, Customer Service was excellent - Process was expedited - I was in and out of the facility and on to my moving destination, upon my return I was greeting at the door for my drop off - Kudos to your staff at Jefferson street facilityMondre W.
Customer did not leave a comment.DONALDWALTER J.
I didn't notice it before I picked up the truck, but someone was smoking in the truck I rented.ABBIGAIL R.
N/a... Ian was awesome. Help out a lot and reassured me that goin with my first thoughts would be smart. He was great! Everything worked out perfect. Ive always came to this location but Ian made this experience a success.KHAMIA L.
Customer did not leave a comment.KIAZIA D.
The web site return was my only problemSPRING B.
Customer did not leave a comment.Randall S.
Customer did not leave a comment.James S.
Quick easy service! Easy return process top notch location and employeesKristopher B.
Excellent, attentive staff. Easy and fast in and out.Morrison A.
Customer did not leave a comment.Chris R.
Check that the equipment is serviceable. First truck provided would not start. Key was still in the after-hours box, so pretty obvious that the unit had not been checked out after last use. Be sure of what is being rented!Steven M.
Customer did not leave a comment.tina C.
Customer did not leave a comment.JERRY W.
Customer did not leave a comment.Matthew F.
My suggestion is keep the two employees happy..! They were both wonderful, kind, and professionalâ€¦Earl was a pleasure to talk with..and the young girl with the colorful hair was extremely professional and polite.(sorry I forgot her name)..awesome experience and I'll recommend that facility to all my friends..ðŸ‘Paul P.
Customer did not leave a comment.Michelle H.
Place was closed and there was little useful signage on how to drop off truck after hours.Andrew C.
Customer did not leave a comment.james S.
My service was quick and the staff was very nice and helpful!Kahdeejah H.
Customer did not leave a comment.CHAD S.
I've passed several locations that rent U Hauls due to my knowledge that this location has always provided good service.Jerome R.
Customer did not leave a comment.mark L.
Customer did not leave a comment.Tracey B.
Customer did not leave a comment.Joshua B.
Customer did not leave a comment.Michael S.
The service provider for this location was short with me and belittled me during my drop offEmily A.
Customer did not leave a comment.M S.
Employees greeted me outside upon arrival and super efficient and timelyKATHLEEN C.
I always use this location. Friendly and helpful.MELISSA K.
Kevin was very helpful, had a very positive attitude, and made the experience easy to drop off our Uhaul truck. We have been to this location before and did not have a pleasant experience. We are glad that the situation here has improved. Well done, Kevin.MARY C.
Customer did not leave a comment.Vincent M.
Excellent service. I usually rent from Budget - next time definitely U-Haul. I felt that your representative really cared about making 'my move' a pleasant experience!WARREN W.
Customer did not leave a comment.Rod B.
Customer did not leave a comment.Malcolm B.
Customer did not leave a comment.Calvin W.
Customer did not leave a comment.Neil F.
Customer did not leave a comment.David W.
Person at drop off was very helpful.kevin G.
Customer did not leave a comment.Sara K.
Customer did not leave a comment.DANIEL S.
Customer did not leave a comment.Harold R.
Perhaps not send out trucks with check engine lights on.....Jamie T.
Staff was friendly and efficient and explained everything with a genuine smileMelissa R.
Customer did not leave a comment.Herbert H.
The employees were friendly however the truck was hard to start. Also when I stopped the seats moved forward. It wasn't very seamlessDANEISHA T.
Average service.DENNIS M.
This location was the complete opposite of the place I picked up my Uhaul. The gentleman that helped me when I pulled in was great, I wish I could remember his name and give him a shout out. Thank you!Bryce C.
Very helpful employees.TAMMI K.
The employees were much more professional than the Coldwater Rd location, but the trailer must have had a bent axel or something because it was vibrating and bucking worse than any trailer I've pulled.Brian M.
Customer did not leave a comment.Drew F. | First Impressions
CleanKRISTI L. | First Impressions
I really appreciated U haul being there when I needed them. I had to do an extended rental and it was a very easy and efficient process.Barbara P. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!