Customer Reviews for U-Haul Moving & Storage of Downtown

4,058 reviews

808 E Washington Blvd   Fort Wayne, IN 46803
(@ Francis)

(260) 424-7724

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(260) 424-7724

808 E Washington Blvd
Fort Wayne, IN 46803
(@ Francis)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Shirley B. 
Rating:
5.0

I returned vehicle via Uhaul website yet, was still charged the "overnight fee" so, I guess just make sure you drop it off before store closes otherwise you'll still be charged a fee.

Kiersten K. 
Rating:
4.0

Customer did not leave a comment.

EVAN M. 
Rating:
5.0

Both pick-up and drop off went smoothly, staff friendly and professional.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Marliyah M.  |  First Impressions 
Rating:
3.0

The drop location was not near my home and as a result, I had to pay for 12 extra miles. I passed two other drop locations on the way.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

Kathy N. 
Rating:
5.0

Everything was perfect. No complaints at all.

Shantaye T. 
Rating:
5.0

Good

Donya R. 
Rating:
3.0

Customer did not leave a comment.

Grace Y. 
Rating:
2.0

What use would this survey really apply to change? An assistant manager character was such a downgrade to professionalism it is really sad to see and hear lies and excuses to filter through to get to FACTS. I HAVE NEVER FELT so unimportant at this particular location ever. KEVIN NEED TO BE THE ASSISTANT MANAGER.

Marynetta H. 
Rating:
5.0

This was the absolute best Uhaul facility and experience I have ever had! Clean, efficient, staff knows what they are doing and they are courteous and organized! Bravo!

Christina B. 
Rating:
5.0

I went through the self dispatch and it worked perfectly fine and only took like 5 minutes, people who have problems must either be putting in faulty information or are not patient for the authorization but it was great! I did have one question about the process but the staff there was super helpful and answered it quickly in a way I understood it. I will ABSOLUTELY be using this location in the future!

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Excellent customer service

Kevin S. 
Rating:
5.0

Excellent service

Ronald Y. 
Rating:
5.0

Awesome crew!!!

jie T. 
Rating:
5.0

It's was fast and easy.

Joey R. 
Rating:
5.0

I got to work with the UHaul Indiana VP. While the system was down, he worked diligently to get me checked in and out the door! This is my go-to location!

Jonathan L. 
Rating:
3.0

I was only given a four hour window and told to call if I needed truck longer. When calling no one answered and I was told there was a 50-60 minute wait. Upon delivering the truck the clerk was extremely rude to my son!! She definitely needs another course in customer service and for that reason I would never use this location again. I will also be putting a lengthy review online as well!! Moving is stressful enough to not have to be met with attitudes and rude staff!

Danielle B. 
Rating:
5.0

Staff was very helpful. I'm moving out of state and didn't realize I needed 2 storage units but Kevin was very helpful and understanding. I was already frantic because I didn't think you guys had another empty one for the rest of my stuff but Kevin found me one which was very helpful. My friends and I believe he should be promoted to general manager I would work for someone like Kevin anyway of the week. Thank you for everything Kevin

megan g.  |  First Impressions 
Rating:
5.0

Only complaint is the temp in the storage area. It was hot enough to cook in

jie T.  |  First Impressions 
Rating:
5.0

An easy and cheap solution for our moving needs.

Phil B. 
Rating:
5.0

Great staff. Very helpful.

jie T. 
Rating:
5.0

Customer did not leave a comment.

KEN B. 
Rating:
4.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

I honestly can not think of anything. Both Dee and Ian were very professional, friendly and took the time to clearly communicate the process for this rental. I actually was scheduled to rent this trailer from another location but once I couldn't reach anyone from that location I got nervous so I sought out this Washington location was great!

Alfredo P. 
Rating:
5.0

The person checking out and in was doing a great job especially being short crewed

Kevin S. 
Rating:
5.0

The trailer I rented leaked, my fee was adjusted, I will rent again from this location

Phil P. 
Rating:
5.0

Need an easier way to drop off trailers for the "trailer-backing challenged".

dale S. 
Rating:
4.0

The space (8x8x6) is kind of small considering the price but despite that everything was great. The storage space is easily accessible and has flexibility of accessing it 24h. I got the first month storage free included in the one way U-Haul truck that I got. It was very convenient at the time I was moving and needed storage immediately.

Eunice M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTANIE T.  |  First Impressions 
Rating:
4.0

I would like to give the most props to Jeanette!!! She checked us in with ease and made that step as simple as I think it could be. Fast forward to later in the day. My Son and myself went back to the storage facility to unload the truck and found our unit with a lock on it! Once again Jeanette came to the rescue and found a different unit, opened that one up and there were items already in it! Finally got us an empty and the rest is history! Give Jeanette a raise!!! She deserves it!!!! Thank you Jeanette!!! Don Snyder

Don or Kelly S.  |  First Impressions 
Rating:
5.0

Everything went extremely well. The young guy at the counter was very helpful!!

Richard S. 
Rating:
4.0

Make motorcycle trailers available at more locations. This is the closest location to me to get one and it is an hour away. One-way rentals would be beneficial as well.

Kevin K. 
Rating:
5.0

Without explaining my Horrible experience with bestbuy. Everyone at U-Haul from the phone call (to make my reservation) to the equipment drop off was Absolutely Awesome!!! Thank you all for being the Best part of my day yesterday.

Chivas B. 
Rating:
5.0

I have no complaints about the services at this location. The only complaint I would have is that I could not get the after hours return website to work. It kept telling me it couldn't find my location, i tried several times even after allowing my location to be seen and still it would not allow me to return the trailer i rented.

TROY M. 
Rating:
5.0

Kevin Austin, the associate that assisted me at the front counter, was excellent and extremely thorough. Very knowledgeable and answered all my questions. Do whatever you can to retain him, he's incredibly smart and kind. With this current economy, I'm sure he deserves a raise and a 3 day weekend with a day of PTO. Thanks Yall!

Mack N. 
Rating:
5.0

Excellent, prompt service.

greg S. 
Rating:
2.0

The truck broke down while I was waiting to put gas in it. I was told I had to stay with the truck till road side assistance got to it. I waited over an hour and was late to work. Instead of being courteous I was charged for the two gallons of gas lacking from the truck. Really? I rent a lot of trucks and trailers but after this I think I may have to reconsider.

Roy P. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
4.0

Customer did not leave a comment.

Steve P. 
Rating:
4.0

Customer did not leave a comment.

Erin B. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
4.0

I still have not received my final receipt

Heather O. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

phillip S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

I've rented trucks from this location for several years, your staff always know their equipment and expedites me through the process without a problem. I'm not a fan of after hours online return so I'm sure to return equipment during business hours. Rick P.

RICHARD P. 
Rating:
4.0

Customer did not leave a comment.

cody R. 
Rating:
4.0

Wet friendly staff. Thank you guys!

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

IAN K.  |  Overall Experience 
Rating:
4.0

I had to come back for the auto transport because previous renter hadn't returned. They did add some mileage to help with the added mileage I put on to go load the truck and come back to pick up the transport.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

HASSAN K. 
Rating:
3.0

Customer did not leave a comment.

Quincy P. 
Rating:
5.0

Manager was extremely helpful and knowledgeable. Quick service. Would definitely recommend this location

Shelly N. 
Rating:
5.0

Good job helping me rent 2 times in a week. Gen Elle was excellent during explanation process.

SCOTT O. 
Rating:
5.0

I

Scott L. 
Rating:
5.0

The only thing was an issue is they had no way ti get me an receipt so I'm not sure what they charged us.

Xavieere W. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Great place and people..

Terri S. 
Rating:
5.0

Jeannette, Ian and fellowEmployees were great!

Willie W.  |  First Impressions 
Rating:
5.0

Your employee at checkin time was exceptional. Also the manager at checkout was very friendly, and knowledgeable. 👍

SCOTT O. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
3.0

Everything was fine except for the woman who checked me in. She wanted her cigarette break and was very rude talking to me. She told me I wasn't listening and I told her she was talking way too fast. I have been in customer relations for over 30 years and I did not appreciate being talking to like a scolded child.

Deidre W. 
Rating:
5.0

Customer did not leave a comment.

Nancy K. 
Rating:
5.0

This service was great! The employees aee great. Thank you

KARIN G. 
Rating:
5.0

Customer did not leave a comment.

VIC P. 
Rating:
4.0

I thought it was good service and the truck was newer than expected.

Malcolm C. 
Rating:
5.0

The people at the Ft. Wayne on Washington Blvd location was so sweet. I had to wait for 40 minutes for the 10' truck and they gave me a expense refund for the wait. They are the best and if I need another U-Haul I'll definitely go back to this one. I couldn't have been more pleased with the service.

Teresa A. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

I was charged by a different uhaul a cancellation fee because I went to one closer to where I was at which is ridiculous in my personal opinion.

Georgette C. 
Rating:
5.0

Customer did not leave a comment.

JARED S. 
Rating:
5.0

Customer did not leave a comment.

jared S. 
Rating:
5.0

Customer did not leave a comment.

jared S. 
Rating:
5.0

Customer did not leave a comment.

jared S. 
Rating:
5.0

Customer did not leave a comment.

jared S. 
Rating:
5.0

Customer did not leave a comment.

jared S. 
Rating:
5.0

Customer did not leave a comment.

jared S. 
Rating:
5.0

Customer did not leave a comment.

jared S. 
Rating:
5.0

Customer did not leave a comment.

jared S. 
Rating:
5.0

Customer did not leave a comment.

jared S. 
Rating:
5.0

Customer did not leave a comment.

jared S. 
Rating:
5.0

This U-Haul location is well run with efficient personnel. All aspects of their service went smoothly and so I walked away a satisfied customer.

greg S. 
Rating:
5.0

Customer did not leave a comment.

Frank N. 
Rating:
5.0

Listen the customer service here was above our expectations. Jeannette helped us while there today. Very knowledgeable and a overall good spirit to meet. Respect and pleasant greetings go a long way. Thank you Jeanette for your help. God Bless.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Larry B.  |  Overall Experience 
Rating:
5.0

Very clean store nice and friendly customer care

Nicky O. 
Rating:
5.0

Customer did not leave a comment.

ronald S. 
Rating:
5.0

No room for improvement! Our agents were very nice, professional and efficient. We really appreciate good service. Thank you!!

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Jeannette S. 
Rating:
3.0

When a customer has a confirmed reservation at 8am they should not have to drive to the store only to watch the UHaul representative gave to call the previous customer who has your reserved equipment still out. I had to wait 45 minutes to pick up the truck I reserved. No apologies. No discount. No phone call to alert me of a problem with my reservation. No extension of my time on the rental — just a loss of 45 minutes without UHaul carrying one bit. Really bad experience.

Brad O. 
Rating:
5.0

Great people to work with at this location, especially the lot attendant on the day we rented. Very friendly and great to work with getting our trailer. Great experience and will definitely rent from here again.

Philip A. 
Rating:
5.0

Nothing

LYNDA T. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Stay the same.

Richard S. 
Rating:
5.0

Kudos for the excellent professional service.

Larissa M. 
Rating:
3.0

did a reservation for 2 days, with a credit card. was 1 hour late to pick up and they had given my vehicle away. had to take a bigger vehicle,did not want bigger or would have reserved it. bigger = need more area, use more gas. when i returned, was first in line and waiting for ANYONE to come check it in. manager walked out, checked in car behind me.

mark B. 
Rating:
5.0

Truck was clean and maintained, but could use Air Conditioner recharge or compressor work. Dee was fun to work with.

Kevin B. 
Rating:
5.0

we rented the appliance dolly here since the original U-Haul we had ordered from didn't have one and neglected to tell us until we got there to pick up the truck and dolly... these folks helped us rent the truck in lansing and drop it off here... we transported the dolly to lansing, packed everything up and moved it all to fort wayne and dropped everything here... it all worked perfectly ... very happy with outcome and service from these folks.

jeff M. 
Rating:
5.0

Ian was amazing very friendly and helpful, will definitely use this location again.

Adam R. 
Rating:
1.0

You charge me more than what the contract called for

Fred R. 
Rating:
4.0

Thank you

Nandi c.  |  Overall Experience 
Rating:
5.0

I'm very glad that my friend Dee can help me out as I'm going through a rough time right now. And I appreciate everything she has done for me as she was very helpful on everything.

Crystal H.  |  First Impressions 
Rating:
5.0

Easy, clean and affordable

IAN K.  |  Overall Experience 
Rating:
2.0

Bad customer service, predictive staff. Had a problem with another customer, young dude was parked in. handicap space I said some thing about it we went out side , he had a gun an the staff member could only yell in my ear. I had my unit for over two years an never was late on a payment. Glad I'm out of there !

STEVE G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shalena C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Liani T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Drew F.  |  First Impressions 
Rating:
1.0

The store had no storage units available (all units had physical locks on them), despite the computer system saying that they did. I was trying to get a storage unit to move into that day and there were a couple other options that were open on Sunday. I'm on a really tight schedule and lost a critical day due to this error. Staff in store was unable to contact their GM to resolve the situation at the time and stated that GM had limited availability the next day to get a resolution. Thus far I've spent over 30 minutes of my work day on Monday on hold in the hopes of getting this resolved. Seems unlikely, hoping for a refund at this point.

ROBERT D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IAN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IAN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEVE G.  |  Overall Experience 
Rating:
5.0

Clean

KRISTI L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacy e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacy e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darnell H.  |  Overall Experience 
Rating:
2.0

The unit was not what was explained when I came into the location. The worker lied about what could be stored into the unit! The facility is dirty and the space was not well planned at all. There are safety and security issues as well!

Tonya B.  |  Online Move In 
Rating:
1.0

The whole time I was there You guys was able to take money off card without a problem and you want to charge me a late fee. No Sir

AGNUS W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas T.  |  First Impressions 
Rating:
5.0

Ian & his staff are excellent. I had rented spaces 100 & 102 the past few years and Ian and his team are AWESOME!!!!

ROBERT S.  |  Overall Experience 
Rating:
5.0

Thank you for your help & assistance with my storage & moving needs!

Jamie P.  |  Overall Experience 
Rating:
5.0

I moved out of town approx. 100 mile trip. U Haul helped me to accomplish everything and they were so friendly and explained all the details to me. I purchased from U Haul all my moving supplies needed to pack up my home. They had so much to choose from I did not have to go anywhere else to get one single item. I rented a Truck for a one-way trip that process went much smoother than I thought it would. I was also able to get a dolly and packing cloths to cushion my furniture and glass table tops for a very small fee. Then finally I rented a storage unit in the new city I moved to; it was large enough to hold all my furniture, household items, clothes & boxes. And the 1st month was free of charge!! By now I am exhausted from the move and I originally was supposed to drop off the truck at a different location closer to my new home. However, they allowed me to return it at the U Haul storage location. U Haul made this overwhelming move to a new city smooth, calm and friendly. Mind you I just buried my Mom a few days prior. I received excellent customer service from 3 different locations. With my Mom's death my emotions were on edge not to mention all the work to move to a new city. U Haul is to be commended on how much they helped a single women and I admit I was a emotional mess the entire time. I am so grateful to all the staff and I want U Haul Management to know JOB WELL DONE! A very satisfied customer, Patricia

Patricia A.  |  First Impressions 
Rating:
1.0

I have decided I will probably look elsewhere for moving and storage needs in the future. If the system isn’t down, the employee working has no idea what is going on. I keep giving Uhaul another chance but at this point 3 strikes and you are out.

Rhonda J.  |  Overall Experience 
Rating:
5.0

Prompt and professional service.

Marynetta H.  |  First Impressions 
Rating:
5.0

great experience with both storage and truck rental

KEYSHA T.  |  Overall Experience 
Rating:
5.0

good services

JOSE V.  |  First Impressions 
Rating:
5.0

I was treated extremely well, by a friendly and professional staff. Keep up the good work.

Andrew T.  |  First Impressions 
Rating:
5.0

The staff there was phenomenally helpful all the way around making a stressful time easier. I’d definitely go back if I needed storage or trailer rental

Justin K.  |  First Impressions 
Rating:
2.0

Staff needs to have more training and customer service.

AIMEE H.  |  Overall Experience 
Rating:
5.0

Really friendly staff, manager is really cool and understanding. Good price for what if offered. Clean place. Professional environment. 10/10 service and experience.

tyler h.  |  Overall Experience 
Rating:
5.0

Great Place! Thank you for your help!

Rebeca S.  |  Overall Experience 
Rating:
5.0

I really appreciated U haul being there when I needed them. I had to do an extended rental and it was a very easy and efficient process.

Barbara P.  |  First Impressions 
Rating:
5.0

Everything worked like clockwork. Staff was helpful, the facility was clean and well lit and accessible. Many thanks to all.

connie m.  |  Overall Experience 
Rating:
5.0

Good

Rebeca S.  |  First Impressions 
Rating:
4.0

Very courteous and helpful staff

Cara D.  |  Overall Experience 
No reviews have been submitted for this location.

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