Nothing! Chuck is the Best! I love it when he's there! Very welcoming! You guys are lucky to have him!JaRelle S.
Customer Reviews for U-Haul Moving & Storage of Dublin
Dublin, OH 43016
(Avery Muirfield Dr and Shier Rings Road)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great serviceKevin R.
Customer did not leave a comment.Sneha M.
Customer did not leave a comment.Sean B.
They were helpful and patient.Dawn F.
Customer did not leave a comment.Lisa M.
The staff at this location is extraordinary, they go over and beyond to make our experience top notch. I normally choose this location just for these guys, because I know if something goes wrong these guys have my back.Sachinlal S.
The truck had a shattered mirror and the driver's door didn't close completely. Not a safe truck to be sending out on the road. I tried to use the 24/7 pick up but it wouldn't get past the selfie so I had to go inside.Beth L.
Customer did not leave a comment.Dalia K.
I followed Chuck Woolery from the Broad and Central location. He and his staff are incredibly efficient and provide outstanding customer service every time I am there..not only to me, but also to every other customer. I won't go anywhere else!Leslie T.
The van was NOT completely filled and for only driving about 40 miles, I had to pump 5.5 gallons of gas to fill up, maybe costing me an additional $10 in gas that I didn't use. Called customer service, and they just referred me to the contract. They don't refund gas. I will not make this mistake next time I rent, and fill completely up.John C.
reduce or deduct all of the extra "fees" that would set you apart from the competition. I went from your $19.00 van rental to paying over $80 + almost $200 in gasoline....Sandra G.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.Victoria C. | Overall Experience
Customer did not leave a comment.Shawnessey C.
Customer did not leave a comment.Erik F.
Customer did not leave a comment.Michael G.
Very friendly and helpful team at site. The app is first class.David H.
Customer did not leave a comment.jacob S.
Customer did not leave a comment.Tony P.
Chuck and the whole team are wonderful. Professional and great to work with!!! I will be happy to recommend to whom ever may ask!!!STEPHEN S.
The after hours process and web site was laborious.MARK W.
When I returned the trailer, I asked a the attendant what I needed to do. He told me to drop the trailer along the fence outside the office. I asked I he would like for me to put it back in the isle between the storage lockers where I picked it up, and he said that would be appreciated. But when asked, he said that I didn't need to do anything else. He did not ask for my name. Here's what you can improve on - when I put the trailer back where I picked it up from, I used the UHaul app to return it. This required photographs of its condition and attestation by me that it was clean, not damaged, and in good working order. What would have happened it I had not checked it back it using the app? I think the worker should have told me to use the app before I left.Daniel K.
Customer did not leave a comment.Miranda S.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.Jeff H.
Customer did not leave a comment.Mary W.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.Eric S.
Great storage facility, OUTSTANDING CUSTOMER SERVICE!!!! All of the folks I interacted with were extremely helpful, friendly and professional!Jeff S. | Overall Experience
Customer did not leave a comment.Jerod C.
Customer did not leave a comment.Lillian C.
Great service, the manager check was always very helpful and friendly.Nathaniel S. | Overall Experience
Customer did not leave a comment.scott M.
Chuck and Katey were awesome. Quick and efficient and the equipment was in great shape.Karen S.
Friendly Helpful staff! Excellent experience from beginning to end.Gregor B.
Customer did not leave a comment.Michael O.
Chuck and the team are really easy to work with and friendly too. That counts for a lot these days.Daniel C.
Customer did not leave a comment.AMY W.
The guy that helped me was awesome. I was able to book a pickup online for 8am when the location wasn't open until 9am though which doesn't make any senseKyle H.
Customer did not leave a comment.John R.
I was given a wrong paper work for the truck I rented. It was a mistake from my side too about not checking that part. For 30 miles I ended up filling 14 gallons of gas. From here the experience I had with ppl was not so great..Rakesh G.
The owner, Chuck, was awesome, friendly and absolutely hilarious. He had my boyfriend and I cracking up the whole time. We were disappointed to not see Chuck when we dropped off the truck.Daniela S.
Very busy shop, probably because they do their job vey well.DAVID M.
Staff was great and did a great job explaining stuff and asking questions. Very positive attitudes during busy time.Tadd C.
Customer did not leave a comment.Patrick M.
I was told to leave the uhaul and they would check it later. I was charged for 19 miles over mileage allowed. I would disagree as I set the mileage and was 5 miles short. But because they didn't check while I wasn't there I couldn't disagree! The three people sitting behind the counter were more interested in their conversation than taking care of the customers. I could have rented a budget truck for $100.00 less. I guess that's what I will do next time!Dennis F.
The truck I received was in poor mechanical condition. The entire front suspension was in need of an overhaul and was even worse when braking, and the driver's seat needs replaced since it leans to the left.Ross H.
The owner "Chuck" was great and very helpful. The truck was clean and well maintained with plenty of power to haul the furniture we needed to transport. When we returned the truck the evening crew was so friendly and did my check in very fast. A wonderful experience for the entire move. Thank you U-haul.Larry B.
Chuck and his staff are outstanding!Tom G.
The cargo van was very comfortable to drive in. The employees were very helpful and very considerateDonna W.
Customer did not leave a comment.Bob K.
When I rented the truck and it was driven up for me, the online inspection I performed was for the exterior, not the interior. So I did not notice that the tie wrap locking the U-Haul dolly into its bracket was missing (the storage area had not been swept out either). Upon return, I noted this to the employee who met me and he lamented that some employees were not sending the trucks out fully prepped. I just mentioned that I was not upset, but did not use the dolly (I have a higher capacity one of my own) and did not want to be charged for it. He understood. I have not received my final receipt as yet, so hopefully no charge will be there. Otherwise, it was a great rental. Thank you!James R.
Natasha has taken care of me 3 times and always goes above and beyond to provide great customer service. She deserves a promotion and a raise for her work ethic 🙂Daniel H.
Staff inside were very helpful and friendly.JAMES J.
Customer did not leave a comment.Linda GT D.
Customer did not leave a comment.Christine H.
Everything's was perfect! Thanks again!!Larry H.
Excellent service, gentleman at drop off was very customer service focused, friendly, informative and kind was MUCH appreciated!!Adria T.
Customer did not leave a comment.SANDRA C.
Customer did not leave a comment.Renee B.
Customer did not leave a comment.LINDSAY L.
The staff was really friendly and efficient.JEFFREY K.
Chuck is a phenomenal manager and his team is top-notch. I never expected to have such excellent customer service from UHaul. Chuck and his team truly went above and beyond to ensure that I had the equipment and supplies I need and to make sure I felt taken care of. This location truly made my move a breeze.Raechul O.
Customer did not leave a comment.PrashanthKumar T.
Employees were not organized and the office was pure chaos. Avoid this locationaustin W.
People at this Uhaul are great to work withâ€¦especially Mgr and Natasha.Kenneth S.
Everyone was very polite and helpfulPaul S.
Customer did not leave a comment.Steve M.
Easy transactionâ€¦ Had equipment ready when promised, a short wait time to complete paperwork, and help hooking up our trailer and going over safety features. Have been there before to rent equipment and will gladly come back again next time. Thanks!Stephen S.
Customer did not leave a comment.Elizabeth S. | Overall Experience
Drivers side rain wiper blade bad. Water inside trailer above cab soaked couch pillows and some boxes. Other those two things it was a great experience. ThxJACK M.
I have complaints about on online services. 1. I had difficulty in the order up front and being able to select $150 credit for returning vehicle - had to order via helpful assistant over the phone, 2. Trying to check in online was not successful - appeared I completed the process on phone but was actually not successfully completed, 3. in returning the vehicle with my phone - system said I was successful and receipt was emailed to me but I did not receive email - therefore, after 28 minutes on hold I was told that my return was successful and was then at that emailed a receiptDennis B.
Hardest working U-Haul location! Customer service is job #1Bruce L.
Customer did not leave a comment.Clarissa F.
Do not allow customers to park right in front of the door to the office. Customers were not parking in a designated spot and it causes a blockage from either leaving the facility or entering the facility via a vehicle.Giang N.
Customer did not leave a comment.BONITA B.
Customer did not leave a comment.John S.
Charged for gas. Returned full of gas. Tried to call but told wait was 30 minutes. Truck got 5 mpg. Ac didn't work well. Going into reverse didn't work wellAnthony K.
Great servicesinnocent M.
The lady in office was very polite n helped a lot thanks to her.Robert K.
Chuck and his team are excellent. Highly recommend this location!Jeff H.
Nice service. Nice people. Quick in and out!Carlo A.
Great service from RockWilliam L.
Customer did not leave a comment.Tamim P.
Chuck was Awesome and accommodating!Seth K.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.DANIEL Y.
Customer did not leave a comment.Rodd R.
Customer did not leave a comment.John M.
Customer did not leave a comment.David K.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.Yingzhe G.
The staff at this location was very nice. However, our rental was not very well maintained. One of hte tires was low on air and we had to call Roadside Assistance for it to be replaced which was a huge inconvenience. Also, an oil light came on indicating oil was needed. It seems the vehicles could be a bit better maintained particularly since they knew we were going to be driving across several states with it.Susan K.
Customer did not leave a comment.RANDY H.
Customer did not leave a comment.Todd D.
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.Nate M.
Customer did not leave a comment.Allison W.
Customer did not leave a comment.Carmen S.
Customer did not leave a comment.Stewart W.
Kelly was awesome! She needs more help on a busy Saturday. Thank you!Charlie R.
Customer did not leave a comment.Carmen A.
Customer did not leave a comment.Rubens R.
Customer did not leave a comment.Kelly H. | Overall Experience
Customer did not leave a comment.ANGELA M. | First Impressions
Customer did not leave a comment.WYATT F. | Overall Experience
Customer did not leave a comment.Jamie B. | Overall Experience
The facility went above and beyond for us I would highly recommend it. Very very accommodating. Very friendly outgoing and helpful.George Ann N. | Overall Experience
Customer did not leave a comment.James S. | Overall Experience
Customer did not leave a comment.TYLER C. | Overall Experience
Entire staff (especially the general manager) was super friendly and helpful. This is where I'm getting all my U-Haul trucks from now on!Ryan K. | First Impressions
Customer did not leave a comment.Eugene L. | First Impressions
The pavement is a total mess! It appears to be crumbling, leaving large potholes and puddles. I would really like to see it re-paved, or at least fix the potholes. Thank you. The office area was clean and well maintained.Jeff S. | First Impressions
Customer did not leave a comment.Brooke L. | Overall Experience
Alot of big potholesMichael O. | Online Move In
Great staff! Very helpful.William D. | First Impressions
Customer did not leave a comment.JAN J. | Overall Experience
They are the best.Tim S. | Overall Experience
Customer did not leave a comment.Robin S. | Overall Experience
Customer did not leave a comment.robert f. | Overall Experience
Customer did not leave a comment.robert d. | First Impressions
Customer did not leave a comment.Joon Mo K. | Overall Experience
Great customer service . Manager is really helpfulAdriana R. | Overall Experience
Customer did not leave a comment.DOMINIQUE L. | First Impressions
Excellent customer serviceVickie M. | First Impressions
The best team ever! Chuck make the difference. Congratulations!!!eliana t. | First Impressions
Very helpful staffBob A. | First Impressions
Chuck was outstanding! Very friendly and customer service oriented. If we ever need a storage facility again, I would only come here!Logan M. | Overall Experience
Customer did not leave a comment.Chris C. | Overall Experience
Staff was awesome, super helpful. Facility was nice as well, well maintained.Warren K. | Overall Experience
Customer did not leave a comment.brad k. | Overall Experience
Customer did not leave a comment.DIANA W. | First Impressions
Staff were great and as helpful as they could be. Facilities new alarmed unit security system is a joke. Nothing preventing a thief from easily accessing a storage unit without anyone being aware. The alarms are ignored 80% of the time. Also there are too many u-haul vehicles parked in the access aisles. Nearly impossible for large trucks to get through without moving parked vehicles. Love the staff, hate the security of the facility. Also, called the corporate office to voice my concern about security and was promised a call back. Never received one.Ben A. | Overall Experience
Customer did not leave a comment.Danielle K. | First Impressions
The staff was very helpful and nice. Thank you so muchcharles j. | Overall Experience
Customer did not leave a comment.AHMED S. | Overall Experience
I have had storage at this U Haul for several years. Also, used several moving trucks, UHaul is my go to for moving and storage!Darryl B. | Overall Experience
Customer did not leave a comment.DANIEL K. | First Impressions
Everyone that I talked to was great and very helpful. Thank you very muchcharles j. | First Impressions
Alexis, Chuck and the whole team went above and beyond! I would highly recommend this location/store. I relocated from Maryland to Marysville and these people helped more than anyone else would in my opinion, especially the fact that they didn’t know me and I didn’t know them lol Awesome crew! Thank you all so much, God BlessAndrew L. | First Impressions
Customer did not leave a comment.DONNY M. | Overall Experience
There was a missunderstanding in our reservation and Chuck, their manager was extremely helpful and his customer service is outstanding.Adriana R. | First Impressions
The manager and the staff of this U-Haul are excellent. I have not experienced great service like this from a company in a long time. I would definitely not only use them again but also recommend everyone I know to use them.Lenin G. | Overall Experience
Chuck Woosley is the best!Kasey F. | Overall Experience
Customer did not leave a comment.Tracy C. | Online Move In
Customer did not leave a comment.Baylee F. | Overall Experience
Great Customer Service!! Very helpful with storage and renting trucks and buying productsRebecca Y. | Overall Experience
Customer did not leave a comment.Katelyn W. | Overall Experience
Chuck and team are awesome. Best customer service I have seen. Thank you Chuck for all you have done for me. Hope to see you again sometime.Mark S. | Overall Experience
Thank you Chuck for all of your help! Already referred someone over to you this summer 😉👍🏼Lisa V. | Overall Experience
Customer did not leave a comment.David D. | Overall Experience
Customer did not leave a comment.Baylee F. | First Impressions
Customer did not leave a comment.stacey r. | Overall Experience
It's too hard to answer #6 or the "select a rating". I was just there the 15th and PAID a month worth of rent (thru 8/15) AND attached a credit card to the unit so no payment would be late. The initial setup went well, yes I would recommend a friend and say excellent! When we showed up with the moving truck 7/27/21 and they had leased our 10x10 unit to someone else. They claimed it was because we hadn't moved anything in it and that the left messages. We got ZERO phone calls or messages. They did find 2 - 5x10 units side by side for us to lease, not ideal but worked. In fear they were committed too, but my movers were there. Since we signed a lease, it shouldn't matter whether or not we EVER moved anything into the unit!!!!!Carriage Trails at The heights C. | First Impressions
Customer did not leave a comment.Megan K. | First Impressions
The staff was very friendly and professional. The facilities were always clean. The storage area was very adequate for our uses. We thank you for allowing us to stay in our unit.Wendy R. | Overall Experience
Customer did not leave a comment.Carriage Trails at The heights C. | First Impressions
Great storage, the alarm goes off every time you open the door but other than that great experience.Johchayla R. | Overall Experience
Mr Doddi was great helping us even though our online reservation was somehow not available.Rodney R. | First Impressions
Customer did not leave a comment.Aaliyah H. | First Impressions
Lo alquilaría otra vez, graciasMeliton M. | Overall Experience
Customer did not leave a comment.larry h. | Overall Experience
Chuck was awesome!! Super helpful and friendly!Lakshmi s. | Online Move In
Chuck is great. His attitude is very positive and appreciated. Chick keeps a smile on his face at all times and is very pleasant to work with. He remains call during busy periods a has often been short staffed. Thanks Chuck!Mark S. | First Impressions
Manager was very nice. I didn't up using a unit and was suppose to cancel the day after I opened. Somehow there was a mix up and got called that I missed a payment. Hope it doesn't go on my credit report.Sarah A. | Overall Experience
Customer did not leave a comment.WHITNEY C. | First Impressions
Customer did not leave a comment.beth m. | Overall Experience
This staff was more than excellent! Went above and beyond for me getting moved into a unit!!Amrynn H. | First Impressions
Customer did not leave a comment.Shawn M. | Overall Experience
Customer did not leave a comment.Mark E. | Overall Experience
Customer did not leave a comment.Stephanie A. | Overall Experience
Chuck Woosley and Justin are the best!!! Highly recommended!!! If you need your valuables to be stores please visit Uhaul by Dublin.Kasey F. | First Impressions
Chuck , the manager , was so very helpful and accommodating to my concerns about my storage!JAN J. | First Impressions
Great customer serviceMarcelle M. | Overall Experience
Customer did not leave a comment.Amber C. | First Impressions
I had my storage unit for 8 years, and it served me very well. I discovered a friend/classmate that owned one not far away and decided to move only for that reason. It was also convenient while renting U-Haul vehicles and equipment.CHARLES F. | Overall Experience
Employees at site were wonderful and very helpful. They were able to upgrade reserved unit to a larger, since the 800 reservation employee steered me towards a unit that was way too small. The site employees were also able to get me into a rental van, instead of a truck, after the 800 employee said they do not have vans at that location.Lisa V. | First Impressions
This facility is top notch and provides excellent customer service to help make a stressful moving situation feel less stressful.Lora H. | First Impressions
Great experience! It was so convenient to rent a Uhaul truck and return it on the spot after we moved our items into the storage unit. The staff couldn’t have been more helpful or accommodating! Free month’s rental on unit with truck rental and free lock - great deal!Nancy R. | First Impressions
We had a few small issues at the beginnning but the staff made it right and showed outstanding customer service. One of the better storage units in Columbus. I would certainly recommend these units and the staff is top notch!Ron C. | First Impressions
I have rented trucks, got a trailer hitch and have had storage units with UHaul. They have done a great job with all these items.Darryl B. | First Impressions
Customer did not leave a comment.ERIC H. | Overall Experience
Customer did not leave a comment.Dale H. | Overall Experience
Fast and friendly staff, a pleasure to deal with.Dale H. | First Impressions
Customer did not leave a comment.micheal o. | Overall Experience
Customer did not leave a comment.Julie G. | First Impressions
Chuck and his team are very helpful, they make sure your needs are met and are very nice to work with. I have rented trucks weekly for my business, its nice to walk in and know everyone. Chuck goes above and beyond to make sure your experience is great. I have worked with many Managers in my long carrier for a fortune 100 company, as a former Sr leader and now business owner I think Chuck stands with the top performers. Nancy Simply Staged Design LLCNANCY B. | Overall Experience
Chuck, professional and friendly! And the other gentlemen can’t remember his name but basically the best crew I have dealt with at any uHaul.Nazif Y. | Overall Experience
Customer did not leave a comment.Paul V. | First Impressions
This is a fantastic storage facility! Highly recommended.Paula R. | Overall Experience
Customer did not leave a comment.kyle a. | Overall Experience
Thank you!yonna H. | Overall Experience
n/aanthony v. | Overall Experience
Customer did not leave a comment.JM Smucker S. | Overall Experience
Well done, Thank you!Tom P. | Overall Experience
Customer did not leave a comment.SHAWNA S. | First Impressions
Dirty, crowded access lanes, blocked my storage unit too many times to count. And corporate bled me by routinely, annually raising rates on a facility that stayed stagnant. Predatory business practices in my opinion and highly unethical.DREW K. | Overall Experience
Great facility and very friendly and helpful staff. Love doing business with you!Steve L. | First Impressions
Customer did not leave a comment.John R. | Overall Experience
Customer did not leave a comment.DOUG B. | Overall Experience