Customer Reviews for U-Haul Moving & Storage of Dublin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Dublin

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Jeremiah C.
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Nothing you guys did great

Oriana B.
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Customer did not leave a comment.

LAJUANE H.
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The service was great please give Chuck and the assistant manager raises those guys were amazing

Brock S.
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The two gentlemen at this location are extremely helpful and friendly!

PETER L.
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The man told me the day I rented (I almost delayed/cancelled due to high winds) that I could have the truck for 24 hours if needed. I asked a person coming back if it was ok and he said yes, so I rented. Had it for about 4.5 hours. I was charged an extra day even tho the truck was returned around 5:20pm same day. I'm filling a complaint with the BBB and CFPB, as well as my credit card company. It's horrible service.

Justin H.
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Not sure why you buy cloth seats in a rental van. It had a very strong scent of barnyard from a prior user - luckily it was nice weather so I could have the windows open so it was just bearable. I'm sure they tried to clean it because the rest seemed alright, but the smell was overwhelming. Suggest getting seats you can actually clean or at least cover them with something you can clean. Otherwise, customer service was good once we got there even if it was difficult to get a person on the phone. Location was pretty convenient for us, drop off was simple and they were limiting one customer in the office at a time which is appreciated given the current environment.

kyle a. | Overall Experience |
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Customer did not leave a comment.

FRANK G.
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Customer did not leave a comment.

Emily M.
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The owner and crew at the Dublin/Old Avery u-haul were extremely kind and helping; at one point even offering to help me carry stuff to my car. I would highly recommend!

Hamid S.
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I was helped by Charles Woolsey and he was very professional, courteous and health conscious specially during these unforeseen times. He went above and beyond customer service with his EXCELENT friendly attitude and service from the time I picked up my rental van to when I returned it back. KUDOS to him. He gets my highest ranking. Thank you very much...

Robin J. B.
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Customer did not leave a comment.

Denise M.
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Shelley S.
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Customer did not leave a comment.

Donald S.
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Customer did not leave a comment.

IAN ANTHONY J.
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Customer did not leave a comment.

Sara M.
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Fast

TIMOTHY K.
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Customer did not leave a comment.

Patrick F.
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The Old Avery Road location was next to impossible to find because Old Avery Road is next to impossible to find.Even using a GPS, It looks more like a driveway or business entrance. Most of my extra miles were due to driving around in multiple GPS reroute loops. I finally gave up trying, stopped and called U-Haul's 800 number and got patched through to the local operator who then was very helpful, stayed on the phone with me and guided me in. Once on Old Avery Road, which is really a driveway running next to Avery Road, the U-Haul operation is quarter mile or more down the “road” and mixed in down another driveway, behind an industrial park. Without the personal, on the phone, voice guidance I'd probably still be driving around Dublin Ohio in GPS “idiot reroute loops” Once in, the return check in was handled in an excellent friendly manor.

yonna H. | Overall Experience |
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Thank you!

Lawrence G.
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The check engine light was on when I picked up the vehicle. The attendant mentioned it was most likely the O2 sensor. He tested the vehicle for that and found it to be the case. After the test, the check engine light did not go on during the course of my rental.

DALE H.
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Customer did not leave a comment.

SURAJ W.
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Customer did not leave a comment.

DAVID D.
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Customer did not leave a comment.

BRUCE P.
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Customer did not leave a comment.

Glen G.
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Customer did not leave a comment.

Rex T.
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Customer did not leave a comment.

Adam V.
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great service and great experience

JAMES D.
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Nothing, everything went smoothly. Great service!

anthony v. | Overall Experience |
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n/a

ELEFTERIA C.
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Customer did not leave a comment.

Brian P.
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Customer did not leave a comment.

JM Smucker S. | Overall Experience |
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Customer did not leave a comment.

Anas H.
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Customer did not leave a comment.

K B.
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Friendly and helpful! Much better than I have experienced in the past but those were also good.

WILLIAM M.
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Customer did not leave a comment.

KEVIN K.
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Everything went smoothly, Justin was very helpful.

C H.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Colin T.
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Customer did not leave a comment.

PAUL H.
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BEST EMPLOYEES...SUPER HELPFUL!

JOSEPH W.
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Customer did not leave a comment.

WILLIAM B.
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Customer did not leave a comment.

ERIK B.
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Nice young man at counter - make him the GM!

EARL M.
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Customer did not leave a comment.

LOUIS B.
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Smoothest rental ever!!

ERNEST G.
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Great friendly staff

GALE K.
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Customer did not leave a comment.

SHAWNA S.
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Customer did not leave a comment.

Tom P. | Overall Experience |
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Well done, Thank you!

JASON S.
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Always friendly and very helpful.

SHAWNA S. | First Impressions |
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Customer did not leave a comment.

MARK S.
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Nothing needed. Keep doing what you're doing. Thanks.

Emanuel L.
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Great great great!

JANE W.
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We could not do the electronic sign in....which was frustrating so as a result it took us over 30 minutes to get the truck....with 2 staff members working....well one of them was working. The van smelled like livestock had been hauled in it.

SHINYA Y.
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Customer did not leave a comment.

AMJAD A.
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I have fill up the car with gas but still charge me a gas it's so disappointed how they don't care.

Rick G.
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Customer did not leave a comment.

anthony C.
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Customer did not leave a comment.

Kevin A.
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The staff there would not speak to me directly but only through a window that I could barely hear him through. He told me that I had the wrong location (which I didn't). Then when I finally figured out what he was telling me (to use the drop box) the app wouldn't work and I had to be on hold just to speak with someone. Horrible experience and I'll never use UHaul ever again. I'll pay a little extra money for other companies to avoid this kind of experience in the future. Would ask for a discount for the terrible experience but isn't even worth my time.

Abu R.
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Customer did not leave a comment.

Yuan Z.
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Very Helpful & Clean place. Thumbs up for track rental! Just one small complaint (that became a big complaint), they didn't have a dolly that I pre-order which made my apartment move a lot harder on my back. Suggestion - if your reservation says you have DOLLYs available for rent, please check the inventory similar to what you show for truck availability on your website.

JAMES R.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

Diane A.
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Customer did not leave a comment.

Richard R.
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Loved the easiness of the process.

Julius C.
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Customer did not leave a comment.

jessica J.
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Customer did not leave a comment.

Robert L.
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Guys at service desk were friendly and efficient. No issues with pickup or return. Will recommend this location over any others in 10 mile radius.

NICHOLAS H.
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Customer did not leave a comment.

Dylan R.
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Customer did not leave a comment.

CHAE NAM L.
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Everything was good!

DARRYL B.
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Easy booking, pick up and drop-off, it was a great experience.

Thomas J.
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Customer did not leave a comment.

DREW K. | Overall Experience |
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Dirty, crowded access lanes, blocked my storage unit too many times to count. And corporate bled me by routinely, annually raising rates on a facility that stayed stagnant. Predatory business practices in my opinion and highly unethical.

CHARLES M.
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Really nice people working there.

James D.
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Customer did not leave a comment.

PATRICE K.
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Staff is helpful, location is convenient, but the truck was in very poor condition. The roll-down door had obviously been damaged and was difficult to pull down. Conversely, once it was unlatched it shot up. The truck was also difficult to put into gear.

David T.
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PLEASE I could not get finish my pick up thru the app! My iphone or my wife's wouldnt work. We had 2-3 bars which should've been good enough. Card got declined, but thats not your fault.. Attendant checked me in. Area is small for big trucks, but if it works... Thanks for the UHaul.

Evan R.
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nice guys working this location, but a few things to comment on: 1. the truck was on empty when I picked up 2. no assistance with hitching trailer 3. no paperwork or contract provided 4. no vehicle registration in the vehicle! I narrowly avoided a large citation after a traffic stop by michigan state police 5. incorrect drop off address on the contract 6. i ordered 6 packing blankets, but there had to be at least 20 in the truck. not an issue for me, but that is another example of the disorganization. I had a similar experience with this location last summer when I rented from them. 7. uhaul trucks parked all over the lot/entrance. no clear organization here. This location needs help. they have fallen short of the uhaul standards.

BALACHANDRAN S.
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Very good facility with friendly employees.

CHRISTINA T.
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Excellent fast service, so much better than Morse Rd

Heath B.
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Listen my fiancé jodi fissel contacted y'all about my mileage discrepancy etc she explained in detail and yet y'all still charged me 254 miles the entire amount when i can prove it was 58 miles less than what your owners paperwork said and on top of them saying they would correct it. Like i said i left your facility in dublin and went to my work 27 miles away and parked we have cameras also to prove time i got back i have a date stamped and time picture of mileage when i pulled into work and instead of the mileage being correct and saying yea i drove 27 miles 88 miles was already on it. i'm not explaining or wasting anymore of my time with you people i will show everything to the BBB, y'all are a terrible business and thieves . And this time im going to prove it. have a wonderful day

CLIFFORD W.
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When reserving truck, customer service at Avery Rd. said he didn't have any one way trucks for that day. When I called uhaul traffic they reserved it at the Avery location.

ANNETTE H.
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Customer did not leave a comment.

Ryan V.
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Tried to rent in person - had available trucks online - but workers said they did not have any available without a reservation. Would have been able to use rental that day instead of the next day, saving us time and money. Not pleased with customer service of employees. App rental 24/7 process lengthy but did not need to interact with workers.

CARLOS O.
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Jeremy(?) was great, efficient, and professional. The only thing I would recommend is a sign that indicates only 1 customer is allowed in the office at a time due to covid19....people kept walking in and repeatedly told to wait outside...

Steve L. | First Impressions |
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Great facility and very friendly and helpful staff. Love doing business with you!

CHRISTOPHER T.
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Keep the moving pads.

STEVEN L.
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Customer did not leave a comment.

Kevin S.
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Customer did not leave a comment.

Elaine L.
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Customer did not leave a comment.

John R. | Overall Experience |
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Customer did not leave a comment.

CHAK P.
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You may want to let customers know that there's not many parking space there. I am aware of it, so I had someone took me there and pick me up. Friendly and efficient staff. I will definitely rent it again from this location.

Mark M.
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Customer did not leave a comment.

Robert Z.
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Seemed like a busy U-Haul location. Trucks lined up on both sides of the street. Rep came out to greet us, so we never made it into the building, which was fine.

Carl Z.
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Customer did not leave a comment.

Stephen S.
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I've rented from this location several times. The people have always been friendly and the vehicles have all been clean and in good condition.

STEPHEN O.
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Customer did not leave a comment.

paul T.
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Customer did not leave a comment.

DOUG B. | Overall Experience |
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Customer did not leave a comment.

PIETER S.
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Customer did not leave a comment.

Christopher G. | Overall Experience |
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Customer did not leave a comment.

Sean L.
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Great people and great service.. thanks!

MICHAEL C.
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Customer did not leave a comment.

ROBERT L M.
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Hard to find this location. Probably drove 5 extr miles or more trying to locate!

Keith Y.
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For U-haul overall: Show full costs up front. Very misleading to advertise $30/day rentals when customer has to pay milage and fuel in addition.

Richard D.
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Great Job !!

Daniel C.
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This truck should not be allowed on the road. Gear shifter did not work properly. Reverse was actually park and park was actually neutral.. Cargo door did not work correctly. and truck was very old and unsafe to drive. I would never rent from U-Haul again.

Kathy J.
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The process of renting was easy and quick. Our vehicle was easy to drive and in excellent condition.

Vernon E.
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Customer did not leave a comment.

Timon K.
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Customer did not leave a comment.

Jennifer P. | First Impressions |
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Customer did not leave a comment.

Michele B. | Overall Experience |
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Customer did not leave a comment.

Mark S. | Online Move In |
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Everything available and ready when promised.

timothy b. | Overall Experience |
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Customer did not leave a comment.

Kelly k. | Overall Experience |
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Customer did not leave a comment.

Meliton M. | First Impressions |
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Customer did not leave a comment.

Christopher B. | First Impressions |
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Customer did not leave a comment.

MARIA W. | Overall Experience |
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You all are fabulous!!! You make my friend, Joe, the owner, proud!!!! God bless you all!!! God bless your families. God bless Uhaul. God bless Uhaul Dublin, Ohio. God bless Joe, the founder and owner. Thank you!!!! Affordable. Clean to perfection.. Secure. No rodents or pests. No human delusion, open to all. Well lit. Friendly, efficient, helpful, professional staff. THE BEST STORAGE IN Central Ohio!!! If I had known they were so good and affordable I would have come here a long time ago. As it is I left my stuff with a friend who lost some of my stuff. God bless Uhaul!!! I love you all.

Sarah P. | First Impressions |
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Customer did not leave a comment.

beth m. | First Impressions |
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Customer did not leave a comment.

Richard Y. | Overall Experience |
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Justin and Jordon were great! Would only use this site again! Thank you.

James C. | First Impressions |
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staff was wonderful.

Richard Y. | First Impressions |
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Jordon was awesome. Just a great guy and really helped!!!

DOUG B. | First Impressions |
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Customer did not leave a comment.

Frank W. | Overall Experience |
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Good staff

nima s. | Overall Experience |
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Customer did not leave a comment.

Michael M. | Overall Experience |
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Great locations...

Amy M. | First Impressions |
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Staff is great to work with. I have rented several U-Hauls over the past few years for our three college kids and this is our go-to location.

Michael S. | Overall Experience |
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Idk how to rate this place bc everything was really good but I wasn’t notified when the rates went up, well I may have gotten an email , but a phone call would’ve been much more helpful. Also when I moved out I made sure to stop at the office and make sure I didn’t need to do anything else and that we were square and I didn’t owe anything else bc it was before the end of the month, but a few days later I received an email saying my account was delinquent and I owed $15 for a late fee. That was very upsetting. I’m hoping since I got this survey it means I’ve been taken out of system now.

Joanna B. | Overall Experience |
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The staff helped me through a tough time as I was recently divorced and moving out of our marital home into a smaller space.

Michelle D. | First Impressions |
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Customer did not leave a comment.

HAROLD B. | Overall Experience |
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they had small trailers parked in front on my unit ongoing for a couple years, I'm handicapped and it became to much work to get around trailers.

Darren M. | First Impressions |
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Customer did not leave a comment.

Joseph M. | Overall Experience |
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Great service. Thanks.

Enest G. | Overall Experience |
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The staff was exceptional and courteous and knowledgeable some of the best I’ve ever encountered in my 66 years

steven k. | First Impressions |
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👍

Amarjit D. | Overall Experience |
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Excellent staff & very good customer service. We will always come back to you. Thank you.

Stephanie A. | First Impressions |
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Super easy check in and the staff helping me was excellent!

JACOB B. | Overall Experience |
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Great value and service! The two guys who helped me we're super great and made my experience seamless. 10x better experience than what I've had at my closest Uhaul in Cincinnati where I moved from.

Maria M. | Overall Experience |
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Some staff was kinda rude. Closed out my account weeks ago but kept getting late fee emails

MARK H. | Overall Experience |
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Rent increases unacceptable.

gerard b. | Overall Experience |
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JORDAN was Great! GB

anthony v. | First Impressions |
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The guys got me through the reservation process and into my unit within 10 minutes. Even picked a unit right around the corner from the rental office. I’m a returning customer and will continue to be!

Ryan F. | Overall Experience |
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Great facility to work with. Jordan and his team are knowledgeable and follow thru on what they say they'll do. Thanks!

ann s. | Overall Experience |
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Great staff. Very clean unit. Convenient location.

michelle d. | Overall Experience |
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There was no light in my unit. After I moved out I kept getting emails to vacate the unit. The uhaul brand lock that was required was not of good quality and the key broke off in the lock.

Tanya A. | Overall Experience |
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Great staff

SUSAN M R. | Overall Experience |
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After hours lighting good be better but other than that all is Excellent!

Rebecca Y. | First Impressions |
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Very nice and friendly Best Customer Service, and very busy place

Hicham I. | First Impressions |
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Chris Campbell was very friendly and eager to help, he got me in and out quickly and efficiently and I could tell he is a hard worker who cares about his customers.

Ryan F. | First Impressions |
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Jordan took care of everything right away and made the process very easy.

jina s. | Overall Experience |
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I would recommend this facility to all.

gerard b. | First Impressions |
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Jordon was excellent! He found my reservation also gave me the price of the unit that I requested! Jordon also helped me with securing my unit! Great guy! GB

Jimmy H. | Overall Experience |
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Besides the small parking area, the entire staff were gracious and pleasant.

Beth M. | Overall Experience |
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Very helpful and attentive staff. Any minor issues I had were always taken care of in a timely and satisfactory manner.

Sue M. | Overall Experience |
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Excellent service. Definitely went above and beyond.

Walter B. | First Impressions |
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Jordan at yer Avery rd store is. A TREMENDOUS!! Asset. To yer company. He is a very professional example of yer company.

Jon N. | Overall Experience |
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Everything was outstanding. However, had to call the attendant on duty to ask to have the UHaul trucks moved in order to access my unit.

Jimmy H. | First Impressions |
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It’s a busy time to move. However, although we requested a 26 foot truck at least three weeks out, we U-Haul could not fulfill our request. But, accommodated as much as possible and that politely.

plato l. | First Impressions |
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Very good customer care. Kind guys at front desk were very helpful.

Sharon A. | First Impressions |
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very friendly and accommodating!

Gary P. | Overall Experience |
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Jordan was very helpful in getting us what we needed and helping us out.

Barbara L. | Overall Experience |
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I have one thing to say.....Thank You for everything.....great crew.

gideon b. | First Impressions |
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Best place ever . The entire team were very friendly and met all my needs . I recommend this place to anyone!!

Javlin F. | First Impressions |
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Great very quick and easy!

Julie R. | First Impressions |
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I love the staff at this location. Very friendly and very helpful.

Nicholas C. | First Impressions |
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Great service.

Jimmy B. | First Impressions |
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Customer service was professional and courteous. Thank you so much. Every time I need a uhaul I go there. Always friendly.

Kyle G. | Overall Experience |
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Friendly and helpful

dublin b. | First Impressions |
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Always great customer service!

Nagender S. | First Impressions |
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Keep up the good work.

kirk j. | First Impressions |
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Very friendly and helpful

Civenco L. | Overall Experience |
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Friendly team

Vinture H. | Overall Experience |
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Great communication good service . Very professional staff.

Branson J. | Overall Experience |
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Would use again.

Emily K. | First Impressions |
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Everything went very smoothly! Mike was great and super helpful!

Melissa R. | Overall Experience |
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The staff was friendly & helpful. The facility was clean.Good experience overall.One thing though, the swipe card we used always gave us trouble, didn't always open the gate.The rest was good though!

Joy W. | First Impressions |
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Very friendly. Nice experience I appreciate that.

NATALIE D. | Overall Experience |
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Very good & easy experience.

Mark E. | First Impressions |
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Fast, friendly and efficient team.

Thomas M. | Reservation |
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Kudos to Chris Campbell for making it a very positive experience. He is a can-do guy, very personable and helpful. Thanks

Seth S. | Overall Experience |
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Great customer service. Thanks Jordan and team

Robert W. | Overall Experience |
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Moving is incredibly stressful, the staff and management at this location were incredibly helpful and added 0 additional stress to my move.

Dale B. | Overall Experience |
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Wonderful facility, highly recommended.

TOM R. | Overall Experience |
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Went well. We have been customers twice over the last 15 years. Closing unit due to no longer need

malinda m. | Overall Experience |
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We never had any problems and got exactly what we paid for.

Ramez J. | Overall Experience |
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Excellent service

Mary M. | Overall Experience |
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The staff was always very helpful and courteous.

MARLIN T. | Overall Experience |
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Little over priced

Michael M. | Overall Experience |
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As easy as you could possibly do it. Friendly, very easy to do business with.

gabriel a. | Overall Experience |
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it was easy to rent and the staff was helpful

Ramez J. | Reservation |
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Excellent staff & very helpful

yoga d. | Overall Experience |
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The facility is not well lighted and i actually got stuck inside on a sunday since the gate wouldn't open. The access machine where i had put in key code says its in maintenance or something and calli

ron e. | Overall Experience |
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Very helpful and flexible crew.

dan s. | Overall Experience |
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The Dublin team was pretty amazing. Every interaction i had with them, they were just ‘helpful’ and made me feel valued.

DAVID W. | Overall Experience |
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Facility is filthy with dust and sand from concrete plant. All of our belongings have spiders and cob webs on and in them. "nominal" price increases have doubled original price. Very disappointed!

WILLIAM C. | Overall Experience |
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Great staff. Friendly and helpful. Hard working for sure.

Donna T. | Overall Experience |
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My locker was next to cement plant. All my furniture was covered in cement dust. When I would call for information on 2 occasions the girls who answered the phone were clueless I had to talk to manage

richard r. | Overall Experience |
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Need to find another place to store your rental trucks, several times parked in front of my unit and others.

Michael H. | Overall Experience |
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T

Jon R. | Overall Experience |
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Staff was always friendly and helpful. The next time I need moving or storage assistance I will certainly select U-Haul.

No reviews have been submitted for this location.

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