Customer Reviews for U-Haul Moving & Storage of Dublin

5,388 reviews

6405 Old Avery Rd   Dublin, OH 43016
(Avery Muirfield Dr and Shier Rings Road)

(614) 792-8400

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(614) 792-8400

6405 Old Avery Rd
Dublin, OH 43016
(Avery Muirfield Dr and Shier Rings Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly and helpful staff. Thanks.

MARK G. 
Rating:
5.0

I was put in a bind on Saturday 1/15 and this U-Haul location helped me out. Had originally rented online from Budget and when I arrived at the Budget location was told that they haven't had any truck for weeks. I was never notified by Budget until I arrived at the location. I immediately called U-Haul and was told NO PROBLEM, we have a truck for you. DO NOT RENT FROM BUDGET, go straight to U-Haul. Great location, great customer service. Thank you, thank you, thank you!!!

MARIA H. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Justin took excellent care of us through the entire experience! From making the reservation over the phone, to hooking up our trailer, running back to the office to grab the tow-start kit that we forgot to purchase, and our return. Great guy, great rental. Would definitely rent here again.

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

Robin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCESCA P. 
Rating:
5.0

Customer did not leave a comment.

YOUSSEF H. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Everything about this experience was excellent. The truck was ready when I arrived, it was clean and in fine condition, and had plenty of gas for my short trip. Most of all Chuck at the counter was above and beyond the beat U-Haul employee I've ever had the pleasure of working with! He was courteous, efficient, thorough, and so helpful. I will definitely recommend this location and look forward to working with Chuck in the future!

Neil F. 
Rating:
5.0

Customer did not leave a comment.

robert f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXEI L. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Nice people, easy transaction, and performed without a hitch. Thank you.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Blaine R. 
Rating:
5.0

I have to commend Katie at this location for going above and beyond. After my truck was loaded it would not start—the battery was dead. I called the location first to let them know o would be late retuning. Katie recommended o contact Roadside Assistance but was told there was a 45 minute wait to speak to someone and leave a number. It was cold and windy and I was stranded. I called back Katie. She got on the phone, found a service provider, got them dispatched to my location and they had arrived at my truck before I got the call back from Roadside Assistance. It would have been so easy, right before closing time, to just tell me that I would have to wait on Roadside Assistance. Katie was amazing. The truck was a struggle and Katie and the location Manager made sure I was taken care of on the financial side, but it was Katie who came to my rescue on a cold, windy dark night. Thank you.

Nicholas R. 
Rating:
5.0

This location is always efficient, great service and friendly associates.

Douglas C. 
Rating:
5.0

When we got the truck home to load the inside was wet. We didn't think much about it, that maybe it had been cleaned out bf we picked up. We wiped it down and let it air some bf we loaded. However when we got to our final stop, several of the items that we stored in the over cab portion we WET, not damp but wet. It had rained while we traveled, but we assumed that our things were secure. I'm guessing there was some kind if leak or unsealed part of the truck. The staff we worked with at pick up was great and super helpful!

Madeline F. 
Rating:
5.0

Staff was Great... Super polite, professional and extremely kind! First U-Haul facility I've been to personally, will DEFINITELY Come back and certainly recommend. Thanks again! 😉

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

The customer service there is exceptional! The employee Alexis was extremely helpful to us. We are very much satisfied with her and her teams customer service skills. I would highly recommend this location to others.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

robert d.  |  First Impressions 
Rating:
5.0

Customer service at this location is always friendly, curtious and efficient.

Tony V. 
Rating:
5.0

Customer service was great. Alexis had the truck clean and ready to go with a full tank. Use$ the website for early check in and it was easy. Fast and easy. Made my day.

JOhn L. 
Rating:
2.0

the roads need maint. When i rented the truck they said the fuel was at 3/4 and I showed the staff it was less than 3/4 they said they would make a note. I drove the truck 10 miles and they charge 20 for fuel.

STEVEN L. 
Rating:
4.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

PARIS L. 
Rating:
4.0

Customer did not leave a comment.

Joon Mo K.  |  Overall Experience 
Rating:
5.0

Great customer service . Manager is really helpful

Adriana R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT Z. 
Rating:
5.0

I had several issues with my car and the lighting, hitch for the trailer that we rented. Chuck jumped in and was fantastic at helping me , going above and beyond what i expected.

TERRY S. 
Rating:
3.0

Customer did not leave a comment.

Gilbert H. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
1.0

We scheduled a 24/7 mobile pickup at the Hilliard location, but when we arrived at the location they had failed to setup our truck for a mobile pickup. I called customer service and they told me to come back at 8am the next day when the store opened again. We drove two hours to discover this and that was not an option. We called another location near by (Dublin) and they were able to get us to district management who helped setup another truck for us immediately. We got the truck and the tank was literally on empty and after we got gas we found a marijuana pipe in the driver side door. There was also a bojangles box full of food in the glove department. That was when we decided to return the truck because we didn't feel comfortable for drug paraphernalia in the vehicle.

JAY W. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie R. 
Rating:
5.0

Excellent customer service

Vickie M.  |  First Impressions 
Rating:
5.0

Not sure there is ANYTHING this location could do better. Everything was perfect and Justin was very courteous and helpful.

Douglas C. 
Rating:
5.0

Great job 👏

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Demetris A. 
Rating:
5.0

Nothing, service was great! :)

Renee C. 
Rating:
5.0

Very good service and helpful staff.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

The best team ever! Chuck make the difference. Congratulations!!!

eliana t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

Very very busy site…. Needed more help to handle customer volume

Melinda O. 
Rating:
5.0

Customer did not leave a comment.

Cristin R. 
Rating:
5.0

Incredible staff

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

COREY P. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Chuck is an incredible person and employee. He is so kind and patient with his customers. Definitely will highly recommend to anyone needing Uhauls services.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

SHARLA S. 
Rating:
5.0

Customer did not leave a comment.

Geri L. 
Rating:
1.0

What the fuck?

James L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

I went to pick up the scheduled truck when I noticed I underestimated the size I needed. The manager there Saul my luck in immediately suggested that I upgrade. And he was right! It turned out to be perfect. The staff was extremely friendly and very helpful! What great customer service!

ANJELINA G. 
Rating:
5.0

Great customer service!

TAMARIA S. 
Rating:
5.0

Annoyingly noisy roof

Prabhu E. 
Rating:
5.0

Outstanding customer service

NICHOLAS L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
3.0

Customer did not leave a comment.

Teresa R. 
Rating:
5.0

I don't know how they can be better! They're the best!

Don R. 
Rating:
1.0

Overcharged me, I drove 3.9 miles as the reason I was using the truck fell through so I drove down the street and back. They charged me $30 for gas and $30 service fee. Justin read me the gas level, 1/4 tank, when giving us the keys. Then stated that they “didn't know” the level and that's why I was charged incorrectly. When picking it up there was a large cardboard ad in our dash board. I asked what they wanted us to do with it and one of the several teenage boys that I assume work there just rolled his eyes and got it out. They were unprofessional and felt like a scam. Would not recommend this location.

MACKENNA A. 
Rating:
5.0

Very helpful staff

Bob A.  |  First Impressions 
Rating:
5.0

All of the employees were friendly and helpful. Service was fast.

Kurt S. 
Rating:
5.0

Chuck was outstanding! Very friendly and customer service oriented. If we ever need a storage facility again, I would only come here!

Logan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patric P. 
Rating:
3.0

The main driving areas are full of large, deep potholes. When filled with water/ice, you cannot tell how deep they are. No fun driving in a pickup truck pulling a trailer. Fill the holes!!!

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

TAKASHI S. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

The truck itself was very old. The engine was extremely loud and I had to slam the drivers side door extremely hard to get it to shut. I recommend giving customers instructions on adjusting mirrors or any other important driver information. I was very impressed by the service on the phone and in store.

KARI D. 
Rating:
5.0

Great rental experience. Will use this location again. Staff was friendly and helpful.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Todd O. 
Rating:
5.0

Customer did not leave a comment.

LYNNETTA S. 
Rating:
5.0

Customer did not leave a comment.

Meredith H. 
Rating:
5.0

Thanks Chuck Woolsey for giving me a excellent customer service, I had a great experience at this location and would encourage team of this location to keep up the good job.

Gita R. 
Rating:
4.0

Customer did not leave a comment.

KELLY H. 
Rating:
4.0

Customer did not leave a comment.

PAUL B. 
Rating:
1.0

very hard to find, no signage

Robert L. 
Rating:
1.0

Gas was not full they gave to me by saying its full. I need to used it for 7-8miles when i filled it .. it took 6gallon of gas. Its like cheating.

NAZIR M. 
Rating:
5.0

Customer did not leave a comment.

KEENAN R. 
Rating:
5.0

Great service. Everyone was very friendly and helpful.

JAMIE L. 
Rating:
5.0

Customer did not leave a comment.

Dwayne Travon B. 
Rating:
5.0

Customer did not leave a comment.

Chris C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

all good

MARK M. 
Rating:
5.0

Quick and simple drop off

patrick R. 
Rating:
5.0

The clerk was super nice and helpful!

KAREN D. 
Rating:
5.0

Customer did not leave a comment.

Taylor W. 
Rating:
5.0

A front headlight was out. Caused an inconvenience returning it after dark.

KELLY S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
3.0

Customer did not leave a comment.

RANDALL M. 
Rating:
5.0

Great customer service

Lynn M. 
Rating:
5.0

The staff was very friendly. The only issue that I encountered was the first trailer I hooked up was clean but none of the lights were working. I had to unhook that trailer and hook up a second trailer that had working lights. I understand the location was probably not made aware of lights not working when the trailer was returned previously but I wonder if there is a simple tester that staff can use to test connectors and lights in inventory.

ERIC K. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

BOBUR U. 
Rating:
5.0

Staff was great and very helpful during both pick-up and drop off.

SEAN S. 
Rating:
3.0

Customer did not leave a comment.

Serenity S. 
Rating:
5.0

I always use this location, they are great.

IGOR R. 
Rating:
5.0

Justin and Alexis made returning the truck and transport super easy. They have great attitudes and clearly know what they are doing. I now live in Dublin and will gladly recommend this location to others.

Joe W. 
Rating:
5.0

Katie: The employee that helped me was excellent. She new the lighting system and how to get the brake lights to sync with the trailer. Very pleasant and knowledgeable person to have on staff. Thank You.

CHARLES B. 
Rating:
5.0

Staff was awesome, super helpful. Facility was nice as well, well maintained.

Warren K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIM C. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
4.0

At last minute we were transferred to this location from our scheduled location even tho reservation was made 2 mo. in advance. 2nd location personnel very friendly but forgot to load our dolly and blankets. We also learned TOO LATE that once trailer is loaded you cannot unhook! Had to pull loaded trailer 60 mi. each way before our trip even began! Had we known this we wouldn't have loaded early!

ROBERT Z. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE W. 
Rating:
1.0

I had a horrible experience when trying to drop off the vehicle. The app would simply not work while trying to read the fuel and mileage. It was not able to take the picture. ultimately did via the website after wasting over 30 mins.

Arif Hossain K. 
Rating:
5.0

Customer did not leave a comment.

brad k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA W.  |  First Impressions 
Rating:
3.0

Staff were great and as helpful as they could be. Facilities new alarmed unit security system is a joke. Nothing preventing a thief from easily accessing a storage unit without anyone being aware. The alarms are ignored 80% of the time. Also there are too many u-haul vehicles parked in the access aisles. Nearly impossible for large trucks to get through without moving parked vehicles. Love the staff, hate the security of the facility. Also, called the corporate office to voice my concern about security and was promised a call back. Never received one.

Ben A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle K.  |  First Impressions 
Rating:
5.0

The staff was very helpful and nice. Thank you so much

charles j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL K.  |  First Impressions 
Rating:
4.0

Everyone that I talked to was great and very helpful. Thank you very much

charles j.  |  First Impressions 
Rating:
5.0

There was a missunderstanding in our reservation and Chuck, their manager was extremely helpful and his customer service is outstanding.

Adriana R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy C.  |  Online Move In 
Rating:
3.0

It's too hard to answer #6 or the "select a rating". I was just there the 15th and PAID a month worth of rent (thru 8/15) AND attached a credit card to the unit so no payment would be late. The initial setup went well, yes I would recommend a friend and say excellent! When we showed up with the moving truck 7/27/21 and they had leased our 10x10 unit to someone else. They claimed it was because we hadn't moved anything in it and that the left messages. We got ZERO phone calls or messages. They did find 2 - 5x10 units side by side for us to lease, not ideal but worked. In fear they were committed too, but my movers were there. Since we signed a lease, it shouldn't matter whether or not we EVER moved anything into the unit!!!!!

Carriage Trails at The heights C.  |  First Impressions 
Rating:
5.0

Mr Doddi was great helping us even though our online reservation was somehow not available.

Rodney R.  |  First Impressions 
Rating:
5.0

This staff was more than excellent! Went above and beyond for me getting moved into a unit!!

Amrynn H.  |  First Impressions 
Rating:
5.0

Chuck , the manager , was so very helpful and accommodating to my concerns about my storage!

JAN J.  |  First Impressions 
Rating:
5.0

This facility is top notch and provides excellent customer service to help make a stressful moving situation feel less stressful.

Lora H.  |  First Impressions 
Rating:
5.0

Great experience! It was so convenient to rent a Uhaul truck and return it on the spot after we moved our items into the storage unit. The staff couldn’t have been more helpful or accommodating! Free month’s rental on unit with truck rental and free lock - great deal!

Nancy R.  |  First Impressions 
Rating:
5.0

We had a few small issues at the beginnning but the staff made it right and showed outstanding customer service. One of the better storage units in Columbus. I would certainly recommend these units and the staff is top notch!

Ron C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul V.  |  First Impressions 
Rating:
5.0

Staff is great to work with. I have rented several U-Hauls over the past few years for our three college kids and this is our go-to location.

Amy M.  |  First Impressions 
Rating:
5.0

Jordan at yer Avery rd store is. A TREMENDOUS!! Asset. To yer company. He is a very professional example of yer company.

Walter B.  |  First Impressions 
Rating:
5.0

very friendly and accommodating!

Sharon A.  |  First Impressions 
Rating:
5.0

Customer service was professional and courteous. Thank you so much. Every time I need a uhaul I go there. Always friendly.

Jimmy B.  |  First Impressions 
Rating:
5.0

Always great customer service!

dublin b.  |  First Impressions 
Rating:
5.0

Very friendly. Nice experience I appreciate that.

Joy W.  |  First Impressions 
No reviews have been submitted for this location.

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