Customer Reviews for U-Haul Moving & Storage of Dublin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Dublin

Overall rating:

Reviews without text are currently hidden. Show them

alejandro m. on

Rating:

N/A

TIM G. on

Rating:

Customer did not leave a comment.

douglas f. on

Rating:

Customer did not leave a comment.

Christopher D. on

Rating:

Staff was very helpful and quick getting me in and out.

David C. on

Rating:

ordered and paid for furniture pads and dolly. Found out that both were not provided when I got home. Had to take an extra 30 minutes to drive back to U-Haul location to get ordered items. Very inconvenient and a waste of time.

George n. on

Rating:

We had a mileage traveled discrepancy when we returned the truck. Somehow your branch calculated that I traveled 3 times the actual mileage. The manager on duty was very accommodating and reduced to the mileage charge to a fair amount. I would suggest that you instruct your employees to have the customer take a picture of the odometer so that there is no confusion/conflict when the truck is returned. Although, overall, a great experience and a great value...and the discrepancy was handled professionally and to my satisfaction...Kudos the Dublin CA branch and their staff!

ROYAL L. on

Rating:

Great service, even on after-hours phone call. Thanks.

sharon w. on

Rating:

Fast service and assistance in purchasing needed moving supplies. Thank you

BRAD D. on

Rating:

Customer did not leave a comment.

Matthew W. on

Rating:

Customer did not leave a comment.

Dan O. on

Rating:

Excellent, quick service - greatly appreciated.

Jill V. on

Rating:

Customer did not leave a comment.

James C. on

Rating:

I was quickly greeted and was quickly on my way.

Ruben E. on

Rating:

Customer did not leave a comment.

gary p. on

Rating:

Customer did not leave a comment.

Wladyslaw O. on

Rating:

Customer did not leave a comment.

ric p. on

Rating:

Customer did not leave a comment.

Mark N. on

Rating:

The team at this facility is extremely helpful, we've rented trucks and trailers from this faculty several times with complete satisfaction .

Rodney P. on

Rating:

The mana fee is very unprofessional and makes promises that he doesn't stand behind. Would not recommend at all. When they offer to call from their cell phones to resolve an issue it's clearly because they know if they use the business phone it's recorded. Was charged over $2000 extra without my permission on a credit card they said wasn't on file. Poor business conduct.

Charles B. on

Rating:

Customer did not leave a comment.

simon y. on

Rating:

Customer did not leave a comment.

Sheryl P. on

Rating:

Always a perfect experience!

david b. on

Rating:

Great service

Peter M. on

Rating:

Staff at both check-out and check-in were extremely helpful and friendly, ensuring the most advantageous rate was offered and working quickly to expedite rental and return. I have been a customer of this location many times, and will continue to return to this location in the future.

Mary G. on

Rating:

It was fast and easy, both checking out and when I brought the van back.

JASON B. on

Rating:

The staff was very knowledgeable and very professional and quick..couldn't have asked for anything better..Even the restroom was above average.. highly recommend.

Devendra P. on

Rating:

Excellent and very quick process.

Ronald K. on

Rating:

Customer did not leave a comment.

JACOB H. on

Rating:

Rented me a broken auto transport trailer. Strap on passenger side was broken and not long enough to go around the tire and reach the rachet. Luckily I have a bunch of high rated ratchet straps accessible at the location of the car I was moving. When I went to return it to the same location the next morning I was greeted with locked door at 707am. Overall pretty dissatisfied paying for the use of a broken equipment.

Stan O. on

Rating:

The attendant who helped me, Ed Montalvo, did a great job. He answered all my questions and gave me a few suggestions that helped me with my move. Service is so important in running a business and Ed was on top of his game.

Madhu D. on

Rating:

Have an overnight drop box or mobile/ online drop off check in/ out..... like a qr code to scan to help check in inventory that was dropped off during the night

JAMES C. on

Rating:

I use this location a lot Weekly actually We purchase all of our propane for our forklifts here Also rent trucks in our peak season Entire staff very friendly and helpful Highly recommend this place

thomas c. on

Rating:

Customer did not leave a comment.

Poornakumaran V. on

Rating:

Customer did not leave a comment.

John M. on

Rating:

Very professional, polite and even remember my name after coming back in to return the equipment.

Jezebel B. on

Rating:

Customer did not leave a comment.

Natasha R. on

Rating:

I had the pleasure of working Daniel. He was absolutely amazing and new exactly what I needed to get me on my way. Daniel's friendly personality, knowledge, and fast pace made him a pleasure to work with! When my almost 4 yr old wanted to help he didn't hesitate to let her participate. Thank you To Daniel I would be back to this location!

Jeff F. on

Rating:

only complaint is slow telephone access and very long hold times. you must be routed to a central dispatch that is understaffed. had to call multiple times to reach the location

Richard M. on

Rating:

Reservation process was painless, and the folks at the counter got me in and out quickly.

CODI M. on

Rating:

good job !

VEERENDRA B. on

Rating:

In the first instance, the mileage information is reported incorrectly. They gave the the mileage information of some one else to mine and billed. When i cross checked i observed that I didnt use 60 miles i hardly used 5-10 miles, after calling the Dublin UHAUL then they checked and revised. This is bad if i did not check i might have charged more.

MIKE K. on

Rating:

Customer did not leave a comment.

Tyler W. on

Rating:

Customer did not leave a comment.

darrick f. on

Rating:

Customer did not leave a comment.

Lawrence C. on

Rating:

there was a last minute couple of switches of locations but it all worked out for the better.

atoof y. on

Rating:

I had the initial pick up confirmation at Pleasanton CA. but when I went there they forwarded to Dublin CA. that was inconvenient.

william j. on

Rating:

Customer did not leave a comment.

Jeffrey K. on

Rating:

I was a little late for my reserved truck and they already gave it away. The wait lines always seem to exist at this location. The wait times are long and slow. Some employees seem like they don't even want to be there or provide the customer with any help or service. The number of people I had to bounce around to just to get a truck was 3 because this guy didn't know that or that person can't do this.

DEVENDRA R. on

Rating:

Customer did not leave a comment.

ABAYOMI A. on

Rating:

Can't rate this location because it was a drop off after hours.

Alice D on

Rating:

Box trolley flatbed wouldn`t have been available at storage unit location if staff member had not been exceptionally helpful and brought one to us.

Victor N. on

Rating:

I had a great experience....with the stress of moving..it was nice to be greeted by a friendly and helpful staff. Thank you!

GODFREY M. on

Rating:

Very friendly and efficient staff. Arrived early and the equipment was already ready for me.

BRIAN C. on

Rating:

Customer did not leave a comment.

LEONARD R. on

Rating:

Customer did not leave a comment.

May s. on

Rating:

Customer did not leave a comment.

Mark H. on

Rating:

Customer service was exceptional!!!

Girish K. on

Rating:

Customer did not leave a comment.

Kathy h. on

Rating:

Provide an accurate drop off location. I was given a location that does not accept trailers and had to find another location.

Pamela S. on

Rating:

I had a very positive experience with this location. The staff was friendly and helpful. Daniel went over and above with wonderful customer service. Well done all! I will use this facility again!!

Pamela B. on

Rating:

Customer did not leave a comment.

ANDERS S. on

Rating:

Those folks are focused, professional help the customer like we're kings.

CYDNY M. on

Rating:

Customer did not leave a comment.

COREY C. on

Rating:

Service was very good and had no issues wh truck. Price per mile is excessive. But when you have few competitors you can get away with this.

ALERAT A. on

Rating:

Uhaul charged my account an extra $400 that should not have been and getting them to release my funds is proving to be a huge deal. I'm very disappointed and will nebver rent from Uhaul ever again.

MARK K. on

Rating:

Customer did not leave a comment.

TOM L. on

Rating:

Customer did not leave a comment.

AMAMDA KAY L. on

Rating:

Customer did not leave a comment.

Alean L. on

Rating:

Customer did not leave a comment.

MARQUIS K. on

Rating:

This service is outstanding and the employees are very friendly and courteous

LORI F. on

Rating:

Customer did not leave a comment.

STEVE L. on

Rating:

Customer did not leave a comment.

CHUCK O. on

Rating:

The truck was Awesome, A bit powerful for sure

DAVE C. on

Rating:

I would not know how to make the experiance better.The trailer was clean,well maintained.The customer service eas REMARKABLE.We had a death in the family and Uhaul seemed to be psrt of our family helping with discounts etc.I will always recomend you.

GAI Y. on

Rating:

Awesome!

PIET B. on

Rating:

Nothing,people working at this location are the best!!

KENNETH B. on

Rating:

Customer did not leave a comment.

Anthony M. on

Rating:

This was my second time renting a cargo van at this location, and it has been a breeze. The pickup process was quick and efficient. The return was even more quick with one of the representative waiting outside to take the rental back. Highly recommend.

PAUL H. on

Rating:

Doing a great job always.

SIDDIQ O. on

Rating:

I've been renting from this location for many years Rodger Danielle he's a great sset for U-Haul he have excellent customer service Thank your Sid

DALE C. on

Rating:

Customer did not leave a comment.

colin M. on

Rating:

Customer did not leave a comment.

KENNETH B. on

Rating:

Customer did not leave a comment.

BILL F. on

Rating:

Customer did not leave a comment.

Carmen F. on

Rating:

Customer did not leave a comment.

Barry B. on

Rating:

Customer did not leave a comment.

Nandor K. on

Rating:

Service is outstanding here. Highly recommend this place.

NIEL JUN T. on

Rating:

Customer did not leave a comment.

Douglas S. on

Rating:

My experience was perfect. My only suggestion would be to ask that a little more courtesy be employed in the parking lot. Someone almost blocked my car in with a very poorly parked Uhaul truck.

Ernesto T. on

Rating:

Customer did not leave a comment.

NEIL G. on

Rating:

Customer did not leave a comment.

JANET J on

Rating:

Thanks for 8 yrs!

elwood n on

Rating:

na

Simon T. on

Rating:

Customer did not leave a comment.

Carlos G. on

Rating:

Great service and nice employee in the office.

Rossana A. on

Rating:

Staff very helpful.

Stephen T. on

Rating:

Customer did not leave a comment.

ROBIN P. on

Rating:

Customer did not leave a comment.

juan m. on

Rating:

James' ability to drive customer satisfaction was refreshing, excellent experience.

Lisa L. on

Rating:

Customer did not leave a comment.

Toya B. on

Rating:

I believe Jason was my contact last night 2.3.17 and he was awesome. Got in and out quickly. He was extremely nice

Michael M. on

Rating:

Customer did not leave a comment.

teresa j. on

Rating:

Thanks for being great!

Jon Mark S. on

Rating:

Customer did not leave a comment.

Michael L. on

Rating:

Customer did not leave a comment.

MICHAEL M. on

Rating:

Customer did not leave a comment.

Keiran S. on

Rating:

Customer did not leave a comment.

Andrew R. on

Rating:

Customer did not leave a comment.

Rene A A. on

Rating:

Employees we're awesome friendly. I was there To pick up and drop with no issues Thank you

Anthony N. on

Rating:

Vehicle had 1/8 of a tank of gas when picked up. Had range anxiety as soon as I pulled out of the parking lot. Rented a furniture dolly weeks in advance. There were none available. Had to make do without. Was a very big hassle for us.

don b. on

Rating:

I had a reservation at the Pleasanton uhaul for Saturday at 8:00 am for a car trailer. I went into the location Friday afternoon and set it up personally for the next day. When I got there they had given it to someone else. They had it down for towing a 1959 VW and my Ford F250 2005 towing the car witch is the info that I gave them. But they had changed the first name to Charles and rented it to him. This dealership (Pleasanton Uhaul) I will never go to again and will not be referring any business to it! I never even got an I'm sorry! Thank god for Dublin having one and helping me get the job done.

Andrea L. on

Rating:

Customer did not leave a comment.

James M. on

Rating:

The service was excellent and fast Thank you

robert g. on

Rating:

Customer did not leave a comment.

Gloria G. on

Rating:

The staff was happy to assist

Janie R on

Rating:

Everyone I spoke with was courteous and efficient. we were assisted by Daniel the manager. He was excellent! Professional, efficient and friendly! Thank you

Jason S. on

Rating:

Customer did not leave a comment.

Jason S. on

Rating:

Customer did not leave a comment.

JASON S. on

Rating:

Customer did not leave a comment.

Jason S. on

Rating:

Customer did not leave a comment.

Jason S. on

Rating:

Customer did not leave a comment.

Jason S. on

Rating:

Customer did not leave a comment.

Jason S. on

Rating:

Customer did not leave a comment.

Kenneth H. on

Rating:

Customer did not leave a comment.

Vanessa F. on

Rating:

Customer did not leave a comment.

nellie c on

Rating:

All the stuff are really kind....thanks to all.

Rodrigo T. on

Rating:

Customer did not leave a comment.

teresa j. on

Rating:

All of the staff was swift, efficient,kind, and courteous. Those can all be rare these days so I'm extra thankful. Really great service. Thanks!

Edwin O. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

I had reserved a truck at another location, which I confirmed on the day of pickup. They said they'd call when the truck arrived, but NEVER called me back!! At 6:00 I tried to find out, but they were closed. I called the corporate number and they told me the reservation was transferred to a location that was about a half hour away and that I had to get there in the next 45 minutes or they'd close. I called and asked that manager to stay until we got there as a special consideration, but he insisted that he would leave at 7:00pm on the dot. VERY, VERY disappointing and stressful to say the least!

David K. on

Rating:

Excellent service as usual. Best staff and lots of inventory for your moving needs.

kevin s. on

Rating:

Nothing at all! My service rep Clint was very thorough! Great experience again!

brad c. on

Rating:

We came back to the location at 6:58pm, right before closing. The employees decided to run to the front door, lock it, laugh, and then decide to turn off the lights and the "Open" sign so they did not have to help us. We had 2 minutes until closing and they deliberately did not want to help unload the trailer hitch from our truck. It wasn't like we were asking for much, just wanted to show up before closing to return the trailer hitch. I have never experience customer service like that. Absolutely appalled.

Sonja R. on

Rating:

Customer did not leave a comment.

Nicole Y. on

Rating:

Great customer service, person was patient and helpful!

Mir S. on

Rating:

Friendly staff

Frederick J. on

Rating:

Customer did not leave a comment.

Byju M. on

Rating:

Customer did not leave a comment.

GREGORY T. on

Rating:

Customer did not leave a comment.

Annette C. on

Rating:

The representative was excellent. Very good customer service skills. There was water in the truck I was given, so he immediately found me another truck and had me driving off in 5 minutes.

Julie R. on

Rating:

I have rented at several different uhaul locations but renting at the Dublin location is the best. Well staffed, friendly and knowledgeable. Very close to freeway and you can drop off after hours if needed.

DOUG K. on

Rating:

The entire office and crew was excellent and very professional.

GARY T. on

Rating:

Customer did not leave a comment.

linda b. on

Rating:

Easy to reserve pickup and drop. Excellent experience

al r. on

Rating:

Customer did not leave a comment.

rosemary f. on

Rating:

Customer did not leave a comment.

Tom H. on

Rating:

Customer did not leave a comment.

Tom H on

Rating:

One of the best U-Haul locations. Excellent customer service.

Tracey H on

Rating:

I arrived just a few minutes before the office closed with our RV and was met by a friendly, efficient staff. After unpacking all day we just made the closing deadline and were so relieved!

JUNICE S. on

Rating:

Excellent service that I wouldn't think of going anywhere else!

Carmina C. on

Rating:

Dublin branch was great! I'd like to thank Greg for all his help with this process. He made things so much easy for me and my family when we did our move. I would highly recommend this branch for any in area or close to area moves.

ROSE S. on

Rating:

Customer did not leave a comment.

steve t. on

Rating:

I wanted to rent a furniture dolly and Dublin store did not have one available; if these dollies are very popular, then you should stock more of them.

Jeff C. on

Rating:

No Comment

Mark M. on

Rating:

Customer did not leave a comment.

FRED V. on

Rating:

Customer did not leave a comment.

Melinda P. on

Rating:

Great every time!

Hailey V. on

Rating:

Customer did not leave a comment.

Frederick J. on

Rating:

I checked in online but the agent found it necessary to verify almost everything I did on the online check-in. This slowed the process down.

Sharon H. on

Rating:

Great customer service. Needed an adjustment on the billing, and was handled quickly and with a "smile". I have used the Dublin, CA 94568 location many times over the last 20 years, and have always had a great experience.

Tom M. on

Rating:

Customer did not leave a comment.

MICHAEL S. on

Rating:

My truck had bald rear tires with the ware bars clearly viable.

John S. on

Rating:

Don't know, The staff was very time efficient , courteous and, did everything right. I will return for my next rental

ZARI J. on

Rating:

The door to the back of the truck was stuck, It made our move so irritating, The steering wheel was rubbed off and feel like a sanding paper. over all this was a bad deal.

STAN M. on

Rating:

Quan provides excellent service.

CHRIS G. on

Rating:

The Dublin team is always there for me, great job!!!

Lyman W. on

Rating:

Customer did not leave a comment.

AMIR M. on

Rating:

All staff are nice They work as a team That's all it matters

ROBERT C. on

Rating:

Customer did not leave a comment.

ERIC B. on

Rating:

I ordered the trailer out of Hayward facility and received confirmation invoice for that facility. My rental got bumped to Dublin facility with no notification to me. Furthermore, I arrived late for my pick up and found out that the only trailer that could do the job ( which was reserved for that reason) had been given out earlier and was not back causing 2 hours of downtime. This is the level of "quality" service I have grow to expect from UHaul. Unacceptable, and I will be sure to tell my 5 unacceptable experiences with all who will listen.

cynthia a. on

Rating:

Great experience. No line to check in. Attendant met me in the parking lot when I returned vehicle. I would definitely use this UHaul location again.

Ryan G. on

Rating:

Customer did not leave a comment.

Samantha S. on

Rating:

It was so easy to check in and out. I ordered online. The truck was new and clean. They were outside ready to check the truck back in when we pulled up. Fantastic service.

Rod D. on

Rating:

Customer did not leave a comment.

George P. on

Rating:

Customer did not leave a comment.

Tim L. on

Rating:

The check out was quick and easy. In and out in about 5 minutes. Excellent!

TOM S. on

Rating:

Great job - the people working at this location are outstanding. They are fast, efficient and very customer centric. Greg helped me this last visit and was fantastic!!!

Jeff K. on

Rating:

Dan was very helpful and quick. I would definitely recommend this location.

jim b. on

Rating:

Great customer service

fred v. on

Rating:

Customer did not leave a comment.

PIET B. on

Rating:

They are the best. Daniël is super!!

Joseph P. on

Rating:

Customer did not leave a comment.

Stacy S. on

Rating:

Customer did not leave a comment.

Robert L. on

Rating:

Only spoke to someone on the phone. Dropped vehicle after hours.

Qinyi Q. on

Rating:

Customer did not leave a comment.

David F. on

Rating:

Customer did not leave a comment.

SATISH V. on

Rating:

Courteous and helpful staff.

michael b. on

Rating:

When a cargo van is reserved for the same 2 times every year for our toy drive thats been running for 16 years now..you should really have them for your customers..I dont want to drive a 10 foot box ever again....it was not easy to navigate. Thanks

Wagdy D. on

Rating:

Customer did not leave a comment.

Tyler M. on

Rating:

Customer did not leave a comment.

Ravish S. on

Rating:

Customer did not leave a comment.

GAI Y. on

Rating:

Customer did not leave a comment.

DOUG K. on

Rating:

Customer did not leave a comment.

Melinda G. on

Rating:

Customer did not leave a comment.

Brienne L. on

Rating:

Very easy to drop off- I didn't have to wait for help despite there being multiple drop offs and the man that helped me was kind.

SALEEM K. on

Rating:

Customer did not leave a comment.

Carmen N. on

Rating:

A gentleman named Edward helped me with my rental. I asked if I could leave the rental in the parking lot so I could pick up the other driver and come back. He informed me that once it's been rented out it has to leave the property. He then offered to move it to the street and park it for me. Once I came back with the other driver we realized that we needed a dolly, Edward was again extremely professional and helped me in seconds for my second request. I have worked for a well known customer service based company for 7 years and would love to have Edward on my team. Thank you Edward!

Steve M. on

Rating:

Customer did not leave a comment.

WILLIAM I. on

Rating:

Customer did not leave a comment.

HUNG N. on

Rating:

Customer did not leave a comment.

Gary G. on

Rating:

Very friendly, responsive staff.

aurora m. on

Rating:

Your staff are very helpful.

MICHAEL F. on

Rating:

Customer did not leave a comment.

Robert K. on

Rating:

Customer did not leave a comment.

kiran h. on

Rating:

Customer did not leave a comment.

Douglas S. on

Rating:

Customer did not leave a comment.

erica y. on

Rating:

Customer did not leave a comment.

Kalah J. on

Rating:

Customer did not leave a comment.

Robert O. on

Rating:

Customer did not leave a comment.

Hakan A. on

Rating:

Customer did not leave a comment.

Lisa P. on

Rating:

Nothing! The staff was gregarious yet professional and even informed me of how to refuel to exactly to 1/4 tank. Even when I returned the truck, I was listening to one of the associates talking to another family an he was the same way. Kudos to everyone in Dublin, you are fortunate to have such an amazing, friendly crew!

ben p. on

Rating:

Customer did not leave a comment.

Robert J. on

Rating:

Clean truck. Staff is friendly and helpful.

Jeronimo R. on

Rating:

Customer did not leave a comment.

Az A. on

Rating:

It's great to have genuinely friendly people behind the counter, but sometime when the line starts creeping up, it might be preferable to cut down on the niceties and speed up the paperwork process. However, when there is no line, the store team's extra friendliness is greatly appreciated. Thanks

Billie B. on

Rating:

Daniel was very helpful to us. We have no improvements.

Lakshminarayanan V. on

Rating:

Customer did not leave a comment.

Christina C. on

Rating:

Customer did not leave a comment.

Vicki R. on

Rating:

Customer did not leave a comment.

Stephen H. on

Rating:

Very professional and extremely helpful!!!

JEREMY H. on

Rating:

Customer did not leave a comment.

VICTOR A. on

Rating:

Customer did not leave a comment.

Mario M. on

Rating:

The Service was very professional. The equipment was clean well maintained. No issues of any kind. Great company! Great office! Excellent Service! Nobody can ask for anything more. Simply outstanding!

Raymond B on

Rating:

Noticed that the barb wire at the top of the fencing towards the rear of the property is missing.

James L on

Rating:

Emma i hope i got the name right was great! Very prompt service, and I was impressed by the forklift/driver skills.

ADRIANA M on

Rating:

People where very helpful and they give an amazing coustmer service. Great management !128076128526

Nancy H on

Rating:

had very good experiences with u-haul in Las Vegas and in Dublin, Ca.

PAM G on

Rating:

The hours are very convenient and the units are very clean.

Sharon V on

Rating:

Your staff at Dublin were excellent but it was obvious they were swamped and could use more people helping out on the weekend. Despite being so busy they were kind helpful and efficient.

Nicole O on

Rating:

Lighting in the actual storage unit would have been helpful.

Ryan S on

Rating:

Dublin Uhaul was helpful, but the overall Ubox experience has been horrible, nothing but problems! Order changed to the wrong city, 10+ phone calls and still several issues with the delivery. Awful!

Ryan S on

Rating:

Dublin Uhaul was helpful, but the overall Ubox experience has been horrible, nothing but problems! Order changed to the wrong city, 10+ phone calls and still several issues with the delivery. Awful!

kyle M on

Rating:

All great!

Lisa D on

Rating:

Very helpful and friendly staff.

Gregory C on

Rating:

Exceptional service and a well maintained facility

MARK M on

Rating:

I had a storage unit for one year and it was extremely convenient and secure. The staff were great any time I worked with them. And I rented a trailer that worked great at the end also. Thanks!

Lisa T on

Rating:

Very helpful staff

vineeta h on

Rating:

Very friendly and helpful staff

Adam S on

Rating:

24 he access would be nice.

KIMBERLY F on

Rating:

Great staff, happy to help and very attentive. Appreciate the personal calls/vm to let me know they had put a package in my unit. Thanks guys!

Krishnan G on

Rating:

Was good to secure my storage with uhaul

CATHERINE A on

Rating:

your are excellence, the best U-Haul storage facility in Town. thank for your hard work. I appreciate you all.

GENEVA F on

Rating:

They force you to use a disc lock, which is clearly so they can sell you one when you show up with a different one. Let me decide what kind of lock to use on my own unit, containing my own things.

LEN G on

Rating:

We were very pleased with the easy access and convenience of the storage facility

MARY L on

Rating:

Service was excellent and price was very good. I have recommended this facility to friends in need of storage.

LINDA S on

Rating:

We felt fortunate to find a good sized storage unit last June, and the staff was always courteous and helpful. Linda

john a on

Rating:

The staff was excellent and very helpful.

Fernando C on

Rating:

Excelente customer service Special thanks to Tuan Vo: very helpful ans accommodating

ANGELA H on

Rating:

Staff was very friendly accommodating!! Made for an easy move out! 128522

GABRIEL H on

Rating:

Far and away the best storage facility because of the people working there. Highly recommend!!

SHAE S on

Rating:

Daniel was very helpful with our rental!!

Christina H on

Rating:

The U-Haul store was amazing when the moving help cancelled on me same day. The store took care of the problem promptly. They went above and beyond.

JANICE V on

Rating:

Efficient

LINDA G on

Rating:

The staff @ Dublin storage are the best! They are friendly and helpful.

MICHELLE S on

Rating:

Never had a problem. Service was always good. Always accessed my storage without a problem.

JAN D on

Rating:

The first man who helped me wasn`t very helpful or friendly, but the second man, who is the Manager of the Storage Units, was great!!!

GINO F on

Rating:

Greg was an exceptionally knowledgeable and friendly manager. All the guys there were very courteous and helpful. I had a very good experience there.

PLATOS C on

Rating:

Good and clean easy access. Place felt secure and I had no issues at all - my storage items were in as good condition when I took them out as it was when I placed them in. Thank you!

Viswanathan V on

Rating:

Good experience overall

JINGRU Z on

Rating:

The staff were extremely helpful.

ERICA S on

Rating:

The only thing I think that could improve is the lighting so it`s easier to see inside the units

MICHELLE M on

Rating:

Everyone one was very helpful and pleasant. The manager went out of his way to help me.

MANUEL G on

Rating:

Very friendly, helpful accommodating

TRACEY A on

Rating:

Great service

VIJAY V on

Rating:

Staff was very courteous. Would have liked more lighting in the unit. Wish they had ramps from the driveway to the corridors leading up to the unit so we could easily push the carts through.

JULIE N on

Rating:

WOULD LIKE AN EMAIL BACK ABOUT THIS TERRIBLE EXPERIENCE??

Margaret S on

Rating:

Very helpful.

KRISTY H on

Rating:

Very nice professional staff

MEICHEN L on

Rating:

Staffs are very friendly and helpful.

ANH T on

Rating:

Customer service was top notch!

ALLISON M on

Rating:

Greg and all the extremely helpful men at U-Haul Moving Storage of Dublin are professional, friendly and go above and beyond the norm for customers.

CHUCK E on

Rating:

convenient location ---easy to use..

ALLISON M on

Rating:

The crew at UHaul Moving and Storage in Dublin, CA go above and beyond to help customers. The facility is clean, orderly, and the equipment is the same. I highly recommend this location!

DANIEL K on

Rating:

The Asian manager was the cause of me ending my relationship he was rude unhelpful and told me to close out my relationship because he was not helping me

Pardeep K on

Rating:

I wouldake the boxes a little bit bigger. There way to small.

Vikram M on

Rating:

Poor customer service, poor computerized system, uninformed staff...to say the least

JESSICA O on

Rating:

Daniel was great to work with!!

ANNA T on

Rating:

The manager Jeanette is owesome ! She was really helpful and friendly !!!

MOLLY K on

Rating:

Love this facility and the staff! Everyone was great, friendly and very helpful. I would highly recommend this location for any storage or moving needs!

HATTISHA B on

Rating:

Greg the GM really made this a great experience! Thank you again!

MARK M on

Rating:

All staff were extremely polite and helpful.

WILLIAM R on

Rating:

Dublin rocks, but your process of transferring calls to Dublin onto some Call center in Mumbai SUCKS. Completely Pointless, messages left never answered, Stop doing That!!

BRIGIDA G on

Rating:

Keep up the good work. Your helpful friendly staff made our move less stressful. Thank you!

paul b on

Rating:

I was disappointed in the fact that my original contract dates were changed multiple times and I had to call u-haul multiple times to ensure that the original ship dates were adhered to

VIVIAN R on

Rating:

Great service

Arun T on

Rating:

It was a great experience and appreciate the job done.

LINDA S on

Rating:

Janette Vargas was wonderful! Thank you, Janette. Linda

TAMARA M on

Rating:

Manager and other office staff were extremely friendly, efficient and helpful!

MARY L on

Rating:

Very helpful staff and the rental unit price was very competitive.

MIKE E on

Rating:

Staff was always helpful and friendly.

REHMAN R on

Rating:

Great service and extremely prompt check-in/check-out service.

ALICE V on

Rating:

My son and I made several payments by telephone to your office. Each time we called your people were helpful and very courteous. Great location for the entire tri-valley area.

SAM E on

Rating:

Great customer service. Everyone was very helpful

MATT M on

Rating:

Daniel helped me with my unit truck rental. Very efficient knowledgeable! He`s an asset to your company.

CORLON B on

Rating:

The office staff was friendly, quick and efficient on making sure that I was getting what I needed.

SAM E on

Rating:

Chris was very professional and helpful

LEIF C on

Rating:

Great staff.

MICHAEL E on

Rating:

All went smoothly and staff was friendly and helpful.

PALMA F on

Rating:

Very friendly and professional staff, Clean facility.

ROSEMARIE R on

Rating:

Staff friendly and helpful.

MATT M on

Rating:

If storing anything up to their maximum limit of $10,000 beware the fine print differentiates between theft and breaking/entry. What I thought was $10,000 of coverage is really $0.00.

JONATHAN CARL A on

Rating:

It was fine

EMAN T on

Rating:

Daniel was super nice thorough and very friendly.

DARRELL R on

Rating:

Great customer service and very accommodating.

ADAM M on

Rating:

Staff was very friendly and helpful. They were very prompt on taking care of anything that came up. Overall a great experience.

MATT M on

Rating:

The manager at the Dublin Scarlet Drive location was very helpful.

LAURE R on

Rating:

The service was excellent, the staff friendly and helpful. I found just what I was looking for.

MARY T on

Rating:

I rented a storage unit for about a year and a half. I always found the facility clean and my unit clean and well lit. Great experience!! Thank you for a great storage opportunity.

JUDITH S on

Rating:

Convenient, clean, no hassle storage.

Jodi T on

Rating:

It was great and a great value

MICHAEL M on

Rating:

There seemed to be a gentleman living in one of the units. I accessed my unit twice, and he was there both times. He parked his vehicle extremely close, and he disappeared inside for several hours.

ANDREA N on

Rating:

Cockroaches in my boxes. Hopefully not in my new home!

CECILE H on

Rating:

The entire staff was wonderful, from start to finish. They were helpful, courteous, knowledgable, and friendly. Best storage experience I`ve had and I`ve had a bunch!. Thank you very much.

JOSEPH W on

Rating:

Please refer to Greg email and my yelp review!

BRIAN K on

Rating:

The team was excellent

LORRAIN T on

Rating:

The manager, Greg Ordonez and the entire staff at Dublin Uhaul was extremely helpful! They were very friendly and caring. Lorrain Taylor, Founder/CEO 1000 Mothers to Prevent Violence

FRANCESCO P on

Rating:

The service was excellent.

LANCE L on

Rating:

Service was outstanding, I`d highly recommend this location

LEIF C on

Rating:

Dublin location is good. Oakland Coliseum, on the other hand, screwed me out of my reservation. Customer service told me I was out of luck.

KAY S on

Rating:

An exemplary store with all the supplies and equipment needed for a move of any size. Excellent staff who deal well with happy and unhappy customers.

KAY S on

Rating:

Dublin, CA gives excellent service. Especially Bee.

EDWARD A on

Rating:

Emails start before the due date, on the actual due date emails show double amts due plus phone calls start. There is no reason for these aggressive tactics. Give people a chance to pay the bill!

SAGAR S on

Rating:

I wish they were open for longer hours during the weekend.

FRANCESCO P on

Rating:

The service representative was very helpful and very informative.

JEFFREY M on

Rating:

The staff and facility was great. The only thing I didn`t like was the extra charge for 24 hour access so I opted for the more limited access and later regretted it.

RAMIN V on

Rating:

Try to keep more cargo box trailer

NICOLE G on

Rating:

The woman who helped set up my new storage unit was extremely professional and pleasant to work with. A great customer service experience from start to finish!

BRUCE K on

Rating:

Attendant was rude when asked for help. Very slow. ..

JOHN F on

Rating:

There was a blonde woman forgot her name who was most helpful after a stressful moving experience. It was much appreciated!

KRISTIN S on

Rating:

I stored my household goods for six months. I was not given a refund for renting the unit for half of my final month when I paid the month in full.

JACK W on

Rating:

The whole experience was excellent.

MARK D on

Rating:

Surprised at the facility and pricing. Nice helpful young lady that made this experience very easy.

LADD C on

Rating:

I like this new service--- was not looking forward to driving 1200 Miles with my belongings . Quick, easy, and a good way to move stuff

JORGE P on

Rating:

espectacular services the personal is very nice

LADD C on

Rating:

Your NEW software package gave us the most problem. Linking my box with destination options , etc. may need some IT training. Or sent your sales rep out to assist your field staff

JOSH E on

Rating:

The staff at the storage site told me I had to return the truck there, but the website said I could return it elsewhere for a discount.

CHRISTOPHER A on

Rating:

The truck turn signal wasn`t working but U-Haul gave a discount on the rental so it worked out well.

IRIS C on

Rating:

We picked up the Uboxes, the staff had them ready, they hitched them to our vehicle and when we returned with them they did all the work od un- hitching. Very easy and user friendly.

JACK W on

Rating:

Great Service

MATT F on

Rating:

Perfectly met my needs for the 3 months I needed storage.

MARIE S on

Rating:

Greg and his team far exceeded any expectations. I would happily recommend this U-Haul location to anyone! You can use me as a reference, Greg, any time.

ADRIAN L on

Rating:

The staff was always able to answer any questions I had thoroughly

JACK D on

Rating:

Need to remove clutter at desk. Need procedure to avoid waiting unreasonable lengths of time.

ROBERT F on

Rating:

Very helpful staff. Took time to listen to my concerns and needs and clearly explain options.

MOURAD M on

Rating:

$10/Mo 24 hrs fee should be disclosed and well posted to costumers not to mislead them with 24hrs access label!

ELISHA C on

Rating:

Excellent!

JACK D on

Rating:

Na

RENEE B on

Rating:

I was locked out of my storage locker because of the lock I used. I have not received any response from Uhaul, nor have I received any refund or credit to my account for having no access to it.

RENEE B on

Rating:

After being locked out of my unit that was paid through the month, and the staff refusing to remove their lock so I could access my unit, since they did not like my lock, I took my business elsewhere.

ALEXANDER L on

Rating:

Very nice staff

MOURAD M on

Rating:

Wish to see extended hours.

JON W on

Rating:

No complaints on our UBox experience, everything made it the 2000 mile journey.

RAYANNE V on

Rating:

Both O`fallon IL and Dublin CA staff were excellent and friendly. We appreciated their assistance and flexibility with our needs.

BEN F on

Rating:

The staff was very friendly and attentive.

KACEE H on

Rating:

They were very friendly and helpful.

TOM T on

Rating:

The staff in Dublin made me feel welcomed and helped to take so much stress off me during a highly stressful few days. Thanks!

CARL H on

Rating:

Dublin staff was great helpful. UBox is clean inside, but old, beat up, damaged roof coming off. Customer service phone line is a problem - lack of computer coordination w/ Dublin site/staff.

CHUNG S on

Rating:

Nice and Friendly. Excellent service.

RYAN C on

Rating:

The on-site staff at the Dublin office were all very helpful and very friendly and accommodated our needs. Even lent a tape-measure without hesitation to borrow. A+

IAN C on

Rating:

I will use this facility in the future.

DOUG T on

Rating:

re: staff rating, its not that the staff person was unfriendly, but that they did not appear to know what they were doing

FREDERICK P on

Rating:

Everything was as I expected it would be.

GREG P on

Rating:

your rv storage rates are higher then all the other storage places around here.

BONNIE R on

Rating:

Remington was very nice and vety helpful when delivering the box. He was very professional also.

ALAN O on

Rating:

Trash lying around the storage area.

MARIELENA P on

Rating:

The staff at the Dublin,CA U-haul location was very competent and helpful. My items in the U-box arrived on time and in good condition. Thanks!

KEVIN N on

Rating:

24 hour access I paid for never worked, place behind my boat kept spraying water on it, Uhaul people were great. Randy and Julia?? great to work with, friendly, helpful with my access issues.

LANECE T on

Rating:

The staff was very helpful and pleasant. I would absolutely recommend this location to those who want a professional and satisfying experience.

IAN C on

Rating:

The key pads for the gate in/out the storage facility was not working.

RACHEL N on

Rating:

Everything was perfect and the paperwork to rent the unit went as quickly as possible.

LEN W on

Rating:

General Manager Randy Rutherford handled himself in a very professional manner and was very courteous in all of his dealings including his very capable staff assisting me.

YLENE P on

Rating:

Basically all went ok.

GEORGE W on

Rating:

good

KATRINA S on

Rating:

Had a difficult time getting them to tell me when my box was due.

CHELSEA M on

Rating:

It was very inconvenient to have to physically go into the facility to make any changes or purchase the late access even after the employee confirmed all of my information . The staff was not helpful

LEONARD M on

Rating:

The facility staff was very friendly and took his time to show my all units I wanted to visit. That helped me decide on the perfect place.

CARLOS A on

Rating:

lightbulb outside my door was dim or out, but no big deal. Thank you!

JAMES B on

Rating:

Very Good

STANLEY S on

Rating:

It was ok price is a little high

CHARLES W on

Rating:

Very friendly and helpful staff.

CHELSEA MAE F on

Rating:

No one responded to calls even after a week. Rude staff. Puts preleins on storage units without prior notification.

BRIAN O on

Rating:

Reasonably priced compared to other local facilities.

JAMIE D on

Rating:

Everytime I went in there would only be 2-3 customers in line and no less then 5 employees yet all waited about 20 mins because only 1 employee was actually helping us. Horrible customer service

LEN W on

Rating:

satisfactory

ESHISH S on

Rating:

I feel I was cheated by customer rep that I can book storage space for a week which was wrong its only for a month minimum

GARY A on

Rating:

They did a good job!

BEATRICE R on

Rating:

average to good

JAMES B on

Rating:

Recommended.

STEPHANIE S on

Rating:

There was a lady there that day that was very friendly, and went out of her way to help me through the gate. No one else even gave a smile and were disgruntled with fellow staff.

RONALD G on

Rating:

Multiple employees behind counter, only one helping a long line of customers. Does not matter why, it sends a wrong impression of the importance of customers when that happens.

BRYAN L on

Rating:

The front gate is secure but all someone has to do to get in is jump the fence in the back by the rv/boat storage were the barbed wire has been removed.

BRYAN L on

Rating:

Rate of $175 for small outside unit for 1 month is ridiculous.

MARGARET G on

Rating:

The facility was poorly staffed and the staff there were poorly trained. I got different information from different staff members.

ROBERT V on

Rating:

gret job

JUSTIN C on

Rating:

Excellent facility.

ROLLO K on

Rating:

No problems other than I wished there were longer hours to access our locker included in standard contract, say to 9pm.

KRYSTAL K on

Rating:

I only showed up once to drop off my items and once to pick them up and then check out, but I had a good experience both visits.

CALISA O on

Rating:

No problems with my experience.

CHERYL C on

Rating:

The service was fast and easy - the lock to the gagte seemed to be stuck several times. Hard to get in and out.

WILLIAM C on

Rating:

It took three weeks to get my U-Box from Texas to my California home.

CALISA O on

Rating:

very pleased with the facility and service.

SCOTT T on

Rating:

Great Service

RICHARD M on

Rating:

Very good experience. Charles was professional - courteous, knowledgeable and efficient. Everyone with whom I interacted was polite and friendly-well run operation. Thank you.

TERRY D on

Rating:

BUYER BEWARE! If you have any REAL problems the crew gets rude and the manager is unreachable. I am now trying to resolve with Corporate. BEWARE!

PETER D on

Rating:

Storage customers seem to play second fiddle to others.

DAVID S on

Rating:

Had absolutely no issues here which taught me not to believe everything you read in the review section. Everything went smooth with convenience being the biggest plus.

JEFFREY E on

Rating:

Limited Sunday access times is off. Its the weekend and they close at 6? Also, time isnt Prorated when you close it out? Why? I didnt pay for the whole month that I used? THanks

ANNA T on

Rating:

Your company not just providing a physical product-storage, but also an intangible product - SERVICE. Please give your employees a professional level customer service training.

MATTHEW F on

Rating:

I asked questions, there responses were given in a rude tone of voice, like they thought my questions were dumb and a waste of time. Never going here again and not recommending it to anyone.

DANA F on

Rating:

very incompetent your system sucks !!!!you guys suck!!!

PETER D on

Rating:

Staff very nice and personable

OMONDI N on

Rating:

People at counter are rude and inconsiderate

OMONDI N on

Rating:

The staff are so rude it is unbelievable. Borders on intentional sabotage of the business

DONNA B on

Rating:

Very difficult to close my account. i was billed for late charges 2 weeks after I vacated. Can`t get store on the phone. I think the staff is overworked.

CHARNINE S on

Rating:

Great Service

GEORGE V on

Rating:

Friendly and helpfull service

DONALD E on

Rating:

The storage process was ok except the external door to our unit was locked when I got there at 9:45am.

DAVID W on

Rating:

The reservation process at the location was slow confusing but otherwise excellant

BRUCE I on

Rating:

i have used this location prior due to convience - it seems always under staffed - service is slow

BARBRA M on

Rating:

My only complaint is that they have no restroom for use by the customer

ABBY P on

Rating:

Refused to open a side gate so my moving driver could get in.Told driver to rent a truck to ferry stuff to 18 wheeler.Driver had to thread a needle to get through the main gate. Staff is quite rude.

BILL P on

Rating:

Staff were polite, pleasant and helpful.

RYAN N on

Rating:

Everyone I had contact with at this facility did their best to help me out. I thought the monthly rates were a bit pricey, but overall, it was worth it.

GARY H on

Rating:

Excellent service! Just wished the facility was opened later on Sunday...

SUCHITHA S on

Rating:

Excellent customer service. Loved the experience.

JAMES A on

Rating:

Best U-Haul facility I`ve ever experienced. Staff was helpful, friendly, and professional.

PETER D on

Rating:

Staff is very polite and helpful.

MARTY M on

Rating:

The service on the lot was outstanding.

MICHAEL M on

Rating:

No problems.

OLAF B on

Rating:

te staff and facilities were great but the truck i rented was the biggest piece of junk on the road and not safe the drivers door would not close correctly you should be ashamed to rent such junk.

JAMES A on

Rating:

Staff and facility best of class

LINDA B on

Rating:

The 1st 2 units I rented leaked. When we suggested they should fix that, the person simply shrugged. The third unit I was given had a mouse trap next to a hole near the floor.

CARLOS G on

Rating:

Easy and timely!

CONNIE M on

Rating:

Mu experience was excellent - old fashioned customer!

PETER D on

Rating:

Excellent service by Shelton who was detailed and helpful.

BRANDON L on

Rating:

quick and friendly service

CHRISTOPHER W on

Rating:

Had my Travel Trailer hit by another U-Haul customer while at the Dublin,CA facility. No effort made by Manager to find out who did it, despite security cameras being used.

DOUG G on

Rating:

It was a good ecperoence. We had no issues with the facility.

TRACY E on

Rating:

Very good facilty

DONNA B on

Rating:

All as advertised.

JESSICA S on

Rating:

Attentive, friendly staff

CLINT B on

Rating:

Nice group!

ALAN S on

Rating:

Good Place and Location, clean and safe, much better than public storage in Pleasant Hill California facilities I didn t get my stuff broken into or ripped off.

NADIA S on

Rating:

It was satisfactory.

RACHHPAL K on

Rating:

excellent services

MINDY H on

Rating:

A great staff. Very accomodating.

BERNADETTE B on

Rating:

great clean place

ALAN S on

Rating:

Uhaul chaarges extra money to access after regular hours, which I do not think is legal, since I am paying a premium for rent on a unit that I should have access for 24hours a day.

KATE H on

Rating:

Was promised things that I never received

BARBRA M on

Rating:

Staff friendly.

CARMEN F on

Rating:

organized, but had some confusion over 1 month free. unit had some greasy spot seeping over from the next unit.

DENISE Q on

Rating:

.

PRAVEEN M on

Rating:

Don`t force Ppl to write this thing

KENDAL S on

Rating:

clean. great staff

VAN N on

Rating:

PRice increases don`t match the facilities and service.

JAGMEENA K on

Rating:

good

KENDAL S on

Rating:

VERY Polite and Efficient Staff! Highly recommend for professional conduct.

TWYLA O on

Rating:

This Uhaul location and staff were very professional. The location was close to the Military base. A definite plus. Thank-you!

TONY D on

Rating:

Very expensive for a unit in comparison to other area facilities.

NOEL M on

Rating:

Good storage facility only issue was they screwed up my account and made my account past due. It took many tries to resolve issue with management.

LORI G on

Rating:

Brodie was awesome!!!!!

ERIC C on

Rating:

My only complaint was that I was charged more than quoted via a phone rep when I showed up at store for 24 hour access.

ANTONY F on

Rating:

U-Haul is too fragmented as a company too many people who don`t know what`s going on especially at the Corporate level not so much at the local facility.

TWYLA O on

Rating:

The staff was extremely helpful and knowledgeable. I would reccommend.

SUNITA P on

Rating:

It was excellent.

RONALD G on

Rating:

Seems like they fixed the gate issue but it was a long time coming. Otherwise a good place.

BART D on

Rating:

Jeff customer service was very professional, the overall facility maintenance and management very impressive.Thank You.

JAMES R on

Rating:

Very professional and customer focused, great location!

JAMES R on

Rating:

The people were great, helpful and professional

DAVID L on

Rating:

Staff spent one hapf hour to set up a unit and contract, then failed to activate my access code for 90 minutes. Staff at desk did not have knowledge or their acccess rates.

MARILYN F on

Rating:

We had used couple storage units for several years. Thanks for your service!

GRACE J on

Rating:

great help from the reception staff female Melissa forgot name,maintenance ron and the young gentleman who showed me available empty units! THe reception person was super efficient and helpful!

FATME B on

Rating:

the staff is always nice . i love dublin location customer service.

RICHARD H on

Rating:

Have had a little trouble in the past getting through to the U-Haul counter to speak with someone, but this time, everything worked great. Thanks.

MICHAEL O on

Rating:

Service was good. Prices were too high for such a long trip we had to make.

DENNIS G on

Rating:

Good Customer Service. Thank you.

MATHEW V on

Rating:

Very helpful and accommodating.

COLETTE B on

Rating:

customer service help when needed - the key pad entry could be a bit easier to use - buttons hard not very readable - it was a good experience but too expensive to continue - thanks very much.

CARLA J on

Rating:

The staff was very friendly and very helpful.

JAMES H on

Rating:

I want to commend Larry in Dublin and staff at Uhaul store in Tahoe for their professionalism, friendliness and help.

CHRISTINE B on

Rating:

Excellent customer service!

FERDINAND U on

Rating:

It seems like they are reading from a script. Customer Service was still good.

CHRISTINE P on

Rating:

A perfect place to store my stuff...thanks!!

CHUCK W on

Rating:

Workers friendly! Bigger space to store our RV that will be clean and away from dust and dirt from previous storage place next to a landscaping business.

MARILYN F on

Rating:

This is our second unit and it is at a good location. Thanks!

ALLEN I on

Rating:

good experience

JUAN V on

Rating:

The staff were very frinedly and helpful.

CHERYL C on

Rating:

The process was slow it took for ever to get my storage unit. I had to upgrade to a 15x5 U had reserved a 5x10 it was too small I had to go to he next size.

SCOTT B on

Rating:

good experience ... no complaints.

GEORGE V on

Rating:

frendly people

ALMA M on

Rating:

Service is excellent at this location. When we arrived there was a long line but in no time at all they had assisted all the customers. Our customer service rep, Dee, made this a pleasant experience.