Customer Reviews for U-Haul Moving & Storage of Dublin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Dublin

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Sujay K.
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None everything went well

Sonia M.
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The manager Greg always provides stellar customer service.

Daniel S.
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Customer did not leave a comment.

Daniel H.
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Customer did not leave a comment.

Wilford K. | Overall Experience |
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excellent service and very courteous employees

Steve K.
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Greg Ordonez was awesome with exceptional customer service. Very friendly, helpful and fast to check us out. He’s a great asset to Uhaul.

Virginia D. | Overall Experience |
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All the employees were super helpful, nice and efficient!

William A.
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Folks are Awsome!

Craig C.
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Thank you great Manager and service team.

Lijun T.
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Customer did not leave a comment.

Carol P. | Overall Experience |
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I would definitely use this facility again. Staff is very polite and friendly. Units were clean and safe.

Thomas M.
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Customer did not leave a comment.

Brian A.
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Dan L.
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Mark S.
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I booked online but it still took 30 minutes to finish the paperwork. I was the only one in the shop. It wasn’t waiting in line. It just took the guy too long. He kept switching back and forth between handheld and desktop.

Cheewai H.
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Janis M.
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Antoinette C.
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Clerk in San Leandro sold me boxes under store name not UHaul name so I can't get my master card credited at destination drop off for unused boxes, only store credit! What a scam!!!

DANIEL R. | Overall Experience |
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In the 30 years, yes 30, I rented a space there I had no problems with either the security or the cleanliness of the storage space. My reason for leaving - I moved out of the area. Thanks.

FRANCIS D.
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I met with Greg who was very professional and made the checkout extremely quick .

daniel C.
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The gentleman that helped me was top notch. I believe his name is Eziquio. Definitely deserves recognition for exceptional customer service

Linda P.
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Leanna W.
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Raoul R.
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Efficient, friendly and convenient.

Ray B.
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Thami S.
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Good experience

GERALD J.
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Customer did not leave a comment.

ERIC K. | Overall Experience |
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A big thank you to Greg and his team. They were always helpful.

alex G.
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Was never a dolly in the truck. Got charged 2000$ for a dolly. Will never pay it

Jitendra S.
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Customer did not leave a comment.

Khatera S.
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You guys were excellent from pick up to drop off. Even though the right truck wasn’t reserved through the phone and I had to go from Hayward to Dublin for the right size, it was ok. The customer service given surpassed all of my expectations.

Anthony D.
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Customer did not leave a comment.

Liza C.
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This company needs to check the trucks as needles were found by my 8 year old.

Alan T.
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Jump on it when a trailer is returned.

Daniel L.
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Unfortunatley nthe drivers seat is cramped (I am 6'3", but seat was veery limited adjustment. However, I made due.

Randahl R.
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This location continues to impress with excellent customer/guest service. (((Thank You)))

ELYSE J.
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Customer did not leave a comment.

Bistesh J.
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Esteban S.
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Robert B.
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I spoke with a few of the employees prior to renting the truck. I stopped by and Amy showed me the difference between a 10 and 15 footer. She walked me out and let me measure to see which one met my needs. Then the day before the move, Greg helped my with my other questions and set me up for the move. I got there a little before 0700 and Greg let me in and was an excellent employee. My experience was awesome and I would recommend this business to a friend.

Ian P.
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Nothing really, everything was perfect!

don A.
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Customer did not leave a comment.

garland L.
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Lawrence T.
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Lorena P.
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selina L.
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Everything was great

dublin san ramon S.
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terry L.
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Tim M.
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Gonzalo A.
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Miguel C.
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The truck was dirty and sticky inside and the parking lot is terrible. When I dropped off my truck and returned to my personal vehicle, I was blocked in by multiple U-Haul trucks. It was an adventure getting out. Also, the fuel gauge on the truck took 15 minutes to accurately reflect the fuel level. Therefore I filled it up way too much. Sounds like a scam to me.

Hagop H.
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Keep up the good work. Friendly Serivce by entire team.

loc T.
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The person on the phone said that they would have one that I could just drop off. But when I got there they said they didn't. It costed more, and I was kindof upset.

Macario T.
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Customer did not leave a comment.

Larry S.
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Big operation, but I was in and out in 5 minutes

JIM H.
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U-Haul representatives, Amy Herrera and Ed were delightful to deal with. Excellent attitudes, quick service, no problems. Thanks Amy and Ed!

Thong P.
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Friendly staff, positive experience thanks.

Lisa F. | First Impressions |
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I forgot my keys to my lock when getting a new storage space. They were nice and left their lock on until I could bring my set. Perfect! Very helpful, explained everything, and nice.

stevie W. | Overall Experience |
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Thank you!

Janet F.
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Narendra K.
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Rigoberto H.
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wayne C.
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Management and customer service are the best I have ever encountered at any U-Haul location. They continue to work on improving every time I have worked with them on rentals. A++

Peter S.
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The staff were all fast, friendly, and efficient. This is a very good location.

Mike J.
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Very good Employees!!

Peter P.
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Customer did not leave a comment.

stephen K.
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Sonia M.
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nacer A.
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Rude representative

Dan W.
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Jay A.
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Larry C.
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No problems, everything went smoothly.

jerry S.
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George B.
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Dean D.
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Ephraim D.
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Efficient staff. Great service

Francis S.
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Greg was very helpful.

Thomas B.
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As always 5 star all around. Worked with Greg today, and the whole process was fast and seamless. Hopefully I am as good a customer as they are Uhaul representatives and owners.

Antoinette M.
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It would have been helpful to know that leaving the lot I needed to turn left. I didn’t know the right turn was a dead end. Lucky I had a small truck.

Calvin J.
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The 2 men wrkng that morning in Dublin were very knowledgeable & professional, a definite asset to your company! Thx, again! Calvin

Paul F.
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Customer did not leave a comment.

Bao V.
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Kevin S.
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Saideswararao C.
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Eric H.
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rick A.
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nathaniel R.
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Edizon P.
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jim W.
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Thanks for the Great Service!

Trenton S.
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gus K.
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Charging 4 gallons ($21) for gas for the 15 miles that I used the truck was unfair. The store manager concurred for these charges i.e. 4 miles per gallon, absurd!

Thomas B.
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Dublin Uhaul 5 stars all around all day long, I have never been disappointed. However, the online booking is a huge waste of time. If Uhaul says it is guaranteed to be there and sends a confirmation, but when you go to pick up your rental it's not there? I rented a 6x12 trailer initial pickup was in Pleasanton ,CA. When I got to Pleasanton I was told the renter did not return the traile. Thismeans I am the one getting inconvenienced. The employee who helped me at Pleasanton was very professional and found a trailer near buy in Dublin, CA. If Uhaul guarantees it to be there and it's not the item should be discounted, if not free. Maybe pass a few on to the customer who did not return item.

Alex L.
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The truck had no usb charger and smelled bad

Vijayakumar B.
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Customer did not leave a comment.

Stephen C.
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Christy C.
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AL F.
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More accurate billing

Beatriz D.
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Customer did not leave a comment.

CHRISTOPHER FREE H.
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The employee at the location was very friendly and promptly detached the trailer.

Denise G.
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Customer did not leave a comment.

Sean H.
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We were charged for 2 days of rental because it was returned after 8pm due to a breakdown. You have a record of Roadside Assistance, so why would you double charge us?

Zachary B.
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The person working didn’t speak English clearly and got the location drop off wrong.

Mayur K.
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Customer did not leave a comment.

Marcus J.
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Diana N.
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The associate Greg was very helpful and went out of his way to offer great customer service.

Ramakrishna V.
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Customer did not leave a comment.

Kevin L.
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The person who checked me in could not find me in the uhaul computor program With my id. He was talking very softly, then I realized he was listening to music with ear buds. He finally asked me if I had a confirmation email. When I returned the truck it was flawless and the person I talked to when I called to reserve was very good.

Carol P. | First Impressions |
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Truck ran smooth, no problems. Customer service at Florida pick up and California drop off were A++. Thank you for your great service! Happy Holidays!

Robert E. | Overall Experience |
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I always enjoy renting from Uhaul and this location especially.

Faten t. | Overall Experience |
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U Haul employee called me 7:30 AM the morning of my move to tell me that my reserved truck is NOT available. And I have to go to U Haul Livermore to pick up different truck. It was inconvenience.

Christie S. | Overall Experience |
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It's has been a couple of years since I have experienced Superior customer service! I would like to thank Edwardo Montalvo and his staff for accommodating me and Storage c137. Thank you!

JON G. | Overall Experience |
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Having my storage at U-Haul in Dublin has been great for the last five years. The place is clean, well kept, well lit and the climate control in the units always worked properly.

Wilford K. | First Impressions |
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contacted the facility and found they had what I needed. went to facility and was handled with the utmost professionalism. I highly recommend this u-haul facility. will use them again

Terry G. | Overall Experience |
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Not enough staff at times and wait time to be served was excessive and staff was over burdened but always pleasant

Sakura F. | First Impressions |
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Excellent and quick customer service. Thank you Caileigh.

Steven M. | First Impressions |
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I unloaded my car from the tow but received a $10 charge.

Anthony P. | Overall Experience |
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i have used this store many times in the past . The staff and the owner have always been very helpful and kind to me

Darrius H. | Overall Experience |
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Great place

william m. | First Impressions |
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Was helped immediately and was quickly able to complete contract for RV space.. All questions were answered and the U Haul employee even walked me out to see the site.. Great experience..

arturo t. | First Impressions |
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Great service, friendly staff!

LARRY H. | Overall Experience |
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I have been a storage unit customer for over 15 years and recently closed my account because I moved out of the area. I recommend the Dublin U-Haul Moving and Storage.

Debbie K. | First Impressions |
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Fabulous service and prices.

DAVID J. | Overall Experience |
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Shortly after moving into Uhaul Dublin, my perfectly clean items were covered in a powdery gray dust that just grew and grew. It was so bad, I had to wear a mask to move out. Filthy health hazard.

Leo S. | Overall Experience |
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Staff was excellent

SRIKANTH S. | First Impressions |
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Great customer service from Edward, looking forward to a pleasant experience.

Mariko L. | First Impressions |
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I felt they did what they could to accommodate my needs.

Careem C. | Overall Experience |
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Nice place. What can I say.

JAN D. | Overall Experience |
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No comments at this time.

Rich B. | First Impressions |
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Great people! Great service!

LISA W. | Overall Experience |
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Was fine until I had trouble and paid my storage, I received an email that my payment was due on the 21st and find out that you closed my storage on the 23rd evenafter I call on Friday to schedule

emily c. | First Impressions |
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Walked in and in 15min I had a storage unit and ready to move in....thank you! Great service !

Munira M. | Overall Experience |
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Very satisfied with the service Thanks

RICHARD M. | Overall Experience |
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The Scarlett Court U-Haul location has helped from storage to truck rental for many years. Every crew member is customer-oriented and professional.

Suzanne C. | Overall Experience |
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You can only access your storage unit during operating hours. It needs to be extended at night.

Jose M. | Overall Experience |
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If you go to this U-Haul, make sure you go between 0700 to 1300, there you will find Greg Ordonez, he is absolutely and awesome guy with "GREAT" customer service.

Rahul M. | Overall Experience |
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Great service.

Munira M. | First Impressions |
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Very happy with the service. Easy, simple and fast. Thanks

Sherri G. | Overall Experience |
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Everyone was so kind and friendly to me starting from Fresno To Dublin and I will be using uhaul every time I need to move And storage my thing thank you so kindly

margarrette a. | Overall Experience |
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Amazing staff and very clean facility

daniel c. | Overall Experience |
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The location was convenient! The door was troublesome in the beginning. The hours are not the best, but once we get use to it, it’s fine.

Khaled G. | First Impressions |
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The only little thing need to mention to Customers renting equipments or trucks “ whether any of the drop-off branches has storage facilities” In case the need to put things in storage .

JEFFREY S. | Overall Experience |
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Greg Ordonez always takes care of me and exceeds my expectations.

William E. | Overall Experience |
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Overall, very impressed with the friendliness and helpfulness of the staff and facilities are clean and well maintained.

Kelton S. | Overall Experience |
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From the moment I got a unit my roll up door was broken. It opened and closed but it was a struggle. Once it finally stopped working uhaul staff forced it closed. This interaction occurred 2x b4 Ileft

Jessica P. | Overall Experience |
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Excellent. Manager Greg was kind and helpful. My move was a bit chaotic but they took the time to work on a solution that left me smiling. Jessica

Abhishek S. | Reservation |
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It has been a great experience so far.

Marc Z. | Reservation |
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Overall positive experience, but the associate could have been a bit more detailed in explaining the instructions/process/rules/restrictions for renting a storage unit.

lavonne b. | Overall Experience |
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Staff is kind and helpful. I will miss seeing their smiling faces. Sweethearts 😊

Jessica P. | Reservation |
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I had an initial problem and was upset but the next day the manager personally called me and took care of everything. Excellent customer service. I HIGHLY recommend Dublin Uhaul. -Jessica P

Nicolas S. | Reservation |
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Awesome work

POCHUN H. | Overall Experience |
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Very fast and friendly staffs helped me to arrange the truck and to close the storage.

Ashlyn T. | Reservation |
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Fantastic service! Above and beyond at every turn, too easy of an experience. These guys are the best!

NICOLAS P. | Overall Experience |
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I would continue the service if I had a need for it

lavonne b. | Overall Experience |
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Thank you

Brandon H. | Reservation |
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Service was straightforward and helpful. Pricing was reasonable.

Derek C. | Overall Experience |
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Highly recommend this place.

Derek C. | Reservation |
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Everyone was extremely helpful with my move!

Theresa K. | Overall Experience |
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Greg and his staff were wonderful to work with on a multi storage unit consolidation.

jacob r. | Reservation |
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I called uHaul, needed ONLY a truck IN Hollywood going TO San Diego. Phone agent FORCE booked storage in DUBLIN?! 1. I do NOT need storage. 2. I’m FAR from Dublin!! Moving even further! Worst agent.

Todd R. | Overall Experience |
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Some of the staff are unhelpful when we asked questions about reservations. No explanations were offered. Binary answers do not count as an answer to a question. You have to ask for the manager.

Colleen C. | Overall Experience |
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The staff was always very friendly and helpful.

Adam H. | Overall Experience |
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The staff at this facility was incredibly helpful and friendly. Eric, in particular, went above and beyond to help us. Evan and the rest of the staff were great too. Thank you!

cathy i. | Overall Experience |
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Jesus and team were all very accommodating and professional. Great service.

lars h. | Overall Experience |
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Excellent facility but too pricey !

Robert E. | Overall Experience |
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Great service, nice folks.

KERRY B. | Overall Experience |
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Poor security, significant trash, boxes, old furniture strewn throughout facility.

Jan B. | Overall Experience |
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Great bunch of people work at this location. Everyone I dealt with was very professional and friendly.

hannah l. | Overall Experience |
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Great customer service and safe storage!!!

Michael N. | Overall Experience |
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I had two U-Boxes moved from Atlanta, GA to this location in Dublin, CA and the service at Dublin was excellent. -Mike

Tammy J. | Overall Experience |
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Wish we could access our units past business hours.

erwin l. | Overall Experience |
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Really enjoyed the service at this U haul!

DWAYNE R. | Overall Experience |
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During our time with Uhaul Daniel was such a great help answering questions and checking in to make sure that we were happy. The only reason we left is that we needed a larger unit for storing.

No reviews have been submitted for this location.

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