Customer Reviews for U-Haul Moving & Storage of Dublin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Dublin

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RUN ZHI S. on

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The location is perfect, actually I walked from the Dublin Bart station, which is only 2 blocks away. A gentleman - Alevin helped me out with super patience and great advice for my 1st U Haul rental in California. I will definitely return to U Haul Dublin if needed, and I'm very glad to recommend it to everyone who I know.

lisa s. on

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Everyone at Dublin UHaul was friendly, professional, and anxious to help.

Bruce R. on

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Have coffee vendor in the shop

Bruce A. on

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Robert R. on

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Friendly, quick service. Trailer even smelled great! Thank you.

wendy a. on

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Excellent reservation service per phone. Very helpful staff at pick up location. Truck was in excellent condition.

NORMAN F. on

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Outstanding service!!!!!!

Warren C. on

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Robert M. on

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STEVE M. on

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Lance T. on

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Damon C. on

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Wayne B. on

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Helene H. on

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shavonna s. on

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Daniel was amazing!! He answered all my questions and helped me make the right decision in choosing the best rental to suit my needs!! Daniel had the best customer service!! For that I will be a returning customer if I need a rental again!!

Ronald D. on

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Sean K. on

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Great service, both picking up and returning. People make the difference.

George L. on

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FABRIZIO T. on

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Radio in the Van was not connected to the antenna so I could not listen to a radio channel for more than a couple of miles. Surely a minor issue, but yet an issue.

Doug C. on

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Kenneth D. on

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frank c. on

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The transaction was fast and easy. Truck was clean and ready to roll. Service rep was excellent.

mario a. on

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make sure you have vehicles available and STOP wasting customers time.

dennis b. on

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PETER P. on

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MIKE C. on

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Very quick, excellent experience.

Ahmad H. on

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I had a great experience at this location, the staff were very friendly and professional

Nafeh M. on

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BRIAN H. on

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David W. on

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Best location I have used. Very professional and quick service.

JACK C. on

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Nothing I can think of. I love how easy it is. The guys there are always super helpful.

Ross Y. on

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I rent a trailer 3 or 4 times each year and every time the service has been great.

Brian M. on

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Great experience.

David W. on

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Greg was excellent and was able to get us on our way very quickly.

Mike F on

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OK no hassle easy

Vishwanath J. on

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Awesome service by these guys really !!! They are rocking it.. very pleasing & very caring ... Cannot say anything wrong about them.. Will recommend for everyone !! Kudos guys .. Keep Rocking !!

RICK L. on

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Price was fair. O

Mike F. on

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Gas gauge not working properly. Very difficult time understanding the person behind the counter. Mumbles even after I repeated, that I was not understanding him.

Robert S. on

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Irvin M. on

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Everyone that we came in contact with was polite and professional

Steven C. on

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Daniel F. on

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Uyyy exelente muchas gracias

Darren A. on

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Fred A. on

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Although I had to travel from Hayward to Dublin it was worth the trouble. Everyone I came in contact with were extremely PROFFESSIONAL!!!!! Cudos to all of the workers at Dublin Uhaul.

Daniel L. on

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john v. on

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Ahmad e. on

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Perfect customer service , above and beyond

DANIEL B. on

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Alan H. on

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Geoffrey P. on

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Gary G. on

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Excellent service and location is perfect.

Ted P. on

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Benny l. on

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Helmut S. on

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Devon, who was the u-haul employee who was my contact for my rental was not very friendly or knowledgeable. I repeatedly asked him to speak up so i could understand him. My experience dealing with Devon left me wondering why i was there. On the next occasion when i have needs for renting equipment or vehicles i will make sure and wait on the next available company rep. Rather than deal with him again.

Hamid P. on

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Nice people

BARNEY F. on

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Caleb N. on

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The only complaint I have is that the online price was not honored in store... The online price was a good $25 lower than what was charged in store. When I asked about it the representative played dumb and then refused to honor the online price.

William C. on

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CORLON B. on

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Just keep doing what you are doing.

Shane K. on

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Jeffrey M. on

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This is my second time renting from this location. Everyone is always nice and helpful.

JAMES M. on

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Advertise as 19.99 cost me 80.00 not good!

veronica a. on

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I used this office/location every time I need a truck or storage. The guys are always helpful and courteous. The equipment and storage units are always clean. Awesome service every time. Thanks and keep up the good work

Hong S. on

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Very fast and friendly check in and out. And get the size of truck I reserved.

Robert F. on

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Very good all the way around.

CHRISTINA S. on

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Ray T. on

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Adam B. on

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ROBERTO M. on

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Mark H. on

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Touch R. on

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Mike B. on

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Easy and fast pick up and drop off. Super people, helpful and friendly. I will be renting from them again.

Poornakumaran V. on

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Lauren B. on

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Everyone we worked with was super friendly!

Edwin L. on

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Friendly and helpful staff

TAO X. on

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barney c. on

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Lorrain T. on

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Excellent customer service

Erik N. on

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This negative comment is not about the Dublin location, but about U-Haul. I made a reservation, which was a last minute medically related move, and reserved a truck and location and time. I received a text to pick up the truck at a location two hours away and 5 hours later than my reservation. It was on me to find a way to make the reservation convenient again, rather than U-Haul contacting me with options. Most people moving don't have a plan B, so this was very stressful. In the end it worked out but it makes me hesitate to use U-Haul again if this is standard practice.

christopher h. on

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The Scarlete Drive Uhaul is ALWAYS fast and efficient whenever I rent there!. Highly recommend them! and will use them again and again!

Lloyd Y. on

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Guy R. on

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Amir M. on

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Staff doing a good job.

DEBRA L. on

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Williams H. on

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Bob F. on

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Rented a 10' truck. The transmission needed to be rebuilt, shifting was terrible. Truck was clean and personnel were very courteous. Minimize your mileage to keep cost low.

Joseph K. on

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MARIA G. on

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Wonderful customer service.

jasmine r. on

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mike d. on

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JESUS G. on

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Truck to noisy inside everything rattles;handles broken ,passenger side suspension bad when is loaded truck looks like it's going to flip but your location is great because you can walk from Bart.

Ashish T. on

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STEVE A. on

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david p. on

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Very helpful and quick to get me in and out. Especially were very friendly and helpful. This is the way other sites should be like. I would be lucky if the Uhaul in Oakley California would even pick up the phone much less return my call left on their voicemail.

Joan T on

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Had trouble with the storage door but the general manager was quick to respond and offer a quick fix. Friendly and helpful staff.

Pamela N. on

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They were so helpful and kind. I would definitely recommend this location

Chris W. on

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Awesome staff that works there. Great service. Good job

aaron h. on

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Arun J. on

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Youlonda W on

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Superior customer service!!!

jas a. on

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Great customer service and very knowledgeable staff

jon w. on

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Clark P. on

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paul p. on

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mark t. on

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Geoffrey F. on

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U-Haul confirmed pick-up location (Tassahara Crossing) but it was never a practical spot and does not have any trailer inventory. The Dublin location only had one 5*8 trailer in stock and it had two customers assigned to it.

jeff l. on

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Very helpful and friendly staff. A pleasure to do business with the folks at this location.

Steven J. on

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Brought truck back clean full and on time. Pulled in walked to counter with the mileage , they checked it for miles cleanliness and dolly And printed me a receipts was in and out 5 minutes flat

Valerie C. on

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I liked how the signage was very clear, so I was able to know exactly what to do even though the place was closed.

SHANTANU N. on

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Stephen M. on

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VEry dissatisfied with the whole Uhaul practice. Website does not give accurate information. Uhaul reps give inconsistent information. I specified La Cresenta as a pick up location. The website guaranteed a pick up. luckily I called a couple of days earlier to confirm and was told the reservation could not be honored at La Cresenta and that some would call me with an alternate location. This is BS. The website should give accurate information. Will not ever use or recommend Uhaul in southern Cal.

Jerry K. on

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Vicki F. on

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BERT K. on

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Staff was very nice and responsive was in and out in minutes.

David G. on

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Ethan F. on

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Great all around. Good service, efficient, truck ready to go. Quick in and out.

Marc M. on

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I rented the van for 2 days. 9/23 at 4:30, Returned within my timeframe 9/25 at 2:30. Received a receipt via email the next morning stating it was returned 9/26 at 9:45 am. This is not the case. I sent an email to the email for any concerns and have yet to hear back. They charged me for a day and the van was sitting in their parking lot! Never going to this location again.

Charles G. on

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Gabriel L. on

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Funiture Dollie wasn't good condition, and they are friendly and took out the fee anyway, which is good!

Sam F. on

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Theresa L. on

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MARK D. on

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YAXAIRA M. on

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The truck was clean,

natalie c. on

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Michael L. on

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Charlene F. on

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My experience here was great! The customer service was excellant.

Anthony S. on

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john r. on

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Suman C. on

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Eugene D. on

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Exceptional customer experience. The employees are well trained and customer friendly! Kudos to Daniel and Edward!!

TRACY F. on

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The manager went out of his way. He moved a truck behind my truck to insure no one parked behind me. He also checked me in before the day began. He also refused a tip for going above and beyond. His efforts and hard work set an example for his team and sets the mark for others to aspire to.

gervacio c. on

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We always have excellent experience with this company.

Joyce C. on

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GUILHERME E. on

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Excellent crew at this Uhaul location. they go above and beyond and are super friendly, highly recommend thanks!

Brad K. on

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Very nice professional facility.

PAMELA S. on

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Lisa G. on

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All but one of your staff was very friendly. That's impressive. But don't call mileage and equipment fee. Call it a mileage fee. Have integrity. Be honest. Be plain.

sean c. on

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Diana C. on

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sukru g. on

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Alex F. on

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Niromal P. on

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After my reservation got moved from Danville to Dublin without me knowing, I spoke to Daniel in Dublin and he was very apologetic and more than made up for the mistake. He was courteous and went out of his way to make sure I had a good uHaul experience.

Priya S. on

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Craig C. on

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Unfortunately this last experience was not what I normally get from this location. I reserved a 10' van for this day, when I arrived they indicated that there were no 10' vans available. I explained I reserved it on-line and it confirmed the10' van and all he said was not sure why they said that on-line. No sorry or apology. When I returned the cargo van that I was given, nobody outside to help at first and then finally a gentleman said, do you want to leave it and we'll send you the receipt? Just a little disappointed in their lack of customer service. On the positive side the cargo van I received was clean and only 114 miles so that was nice.

Stephanie C. on

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Nothing! We had absolutely no issues! Also, I think his name was Daniel who issued the van to us on Friday, he was awesome! Very friendly and accommodating. He deserves a pat on the back!

Jose p. on

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The man who helped we was great friendly amd loved his job

Aileen V. on

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The men at the actual UHAUL location in Dublin CA were awesome. Their customer service were on point but the last women I talked to at your call center, she was not helpful at all. I asked if I can have one more hour and said that no or I would be charged and extra day for taking and extra hour. I get to the the location to return the van and said I could have returned the van at 4pm instead of 3pm with out the extra one day charge. I didn't even have the van for a day. Poor customer service at your service center. The actual location was not busy from what I saw and from what the men told me....

ArunShankar P. on

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Richard F. on

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Quick service and very well organized, thank you

James B. on

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ADAM M. on

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Derek M. on

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Perfect team

JUNE A. on

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Narasimham V. on

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I see that Uhaul instals third party product (Curt) but do not install it for the customer (even for a fee) which is a bit disappointing. Do customers have to buy from UHaul to install?

JAMES O. on

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Well after my things had been ruined buy the rodent infestation that hasn't been taken care of. Or even addressed for that matter. It was quite an unpleasant surprise to find that the employees of Dublin U-Haul had thrown poison blocks into my unit so far I found four or five of them sitting on my things clearly just tossed about. So to answer your question of what could you do to improve for the next customer my recommendation would be hire a pest control specialist and some competent employees.

Yin Yin V. on

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LATIF A. on

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It is very important to say this is. Good team workers for good service

Roger W. on

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Sean W. on

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I have rented trucks from your location before and never had an issue but the truck I received (finally) Sunday after my online booking was not completed on Friday. The truck had issues with: 1. Emergency brake message and voice would intermittently come on even after confirmation the brake was off and the vehicle moving. 2. The windshield wipers when accidentally turned on would not turn off so the 10-15 mile drive was completed with the wipers going in 90 degree dry weather. 3. The staff in Dublin (not Livermore) was the best part of the whole experience and I am not sure if and when I need to rent a truck or trailer I will use U-Haul going forward.

Blanca F. on

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Kenneth B. on

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Daniel, the owner or manager was great. He informed me of the all the correct procedures and policies when I did not realize there was 24 hour drop off. He did not charge me for the second day when he could have, great customer service, I will definitely use this location again.

enrique m. on

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Excellent customer service at this location!!

David C. on

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Eric M. on

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alex a. on

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Great place to do business

DAVID K. on

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The people at the Dublin uhaul are awesome.

GEORGE V. on

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Good service!!!

GUILHERME E. on

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Super friendly and excellent service!!

Eric H on

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The facility is a bit older but well layer out and maintained.

Rohan B. on

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PJ K on

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Staff was very friendly, helpful and especially PROFESSIONAL.I will tell neighbors and co workers of this facility. Thank you

david p. on

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Maybe it was just bad timing, but had to wait 15 minutes to get assistance. It appeared only one person was working the entire store. Now, I know that was not true but sure felt that way. For a bit store, I was surprised. However once i got to the counter, the person was very quick and helpful. Approximate time was 3PM.

Chulhee L. on

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Mohamed S. on

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Patricia K. on

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help was very nice and fast had issues with orders

Veasna L. on

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Great service, employee went above and beyond. Thank you.

EDDIE S. on

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Grant F. on

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Marielena P. on

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No improvement needed. Excellent management.

KAMIL J. on

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What a difference from last weekend!!! Used self checkout again and this time it went seamlessly. Great job!!! Last week it took three email to get my bill right. I'm glad I gave you another try. Thank you Kamil Jakubec

solomon a. on

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After the initial call center poor customer service and direction. This location was very helpful.

Eric B. on

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Make sure everything ordered on line is in vehicle

Jovan T. on

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Jacob W. on

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Paul M. on

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Would have been nice to know the fuel surcharge, I was about 1/8th low, and got charged $10?

Steven J. on

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For me this location has it all, storage, propane, trailers, rug cleaners. Service techs were fast enough. I like that uhaul has newer transport vehicles. Drive to LA. Really felt secure , 24 road service new van was clean reliable. Return was fast and easy. I used the online service, so my experience was easy peasy Thank U U haul

Lynn K. on

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Quenlin M D. on

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Farrah F. on

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Got here late and still helped us out. Saved the day by letting us trade for the larger truck we needed last second. Really appreciated it and never got better treatment before from any other U-haul location!

Avery M. on

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Deborah M. on

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raelene h. on

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Didn't have any issues. Pick-up and drop off was quick and easy.

Lorie S. on

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ILEANA O. on

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Had a good experience, my only comment would be to reduce the mileage rates.

ERIC W. on

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ART M. on

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Arnold s. on

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Glenn N. on

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JULIO R. on

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The truck was 100% super clean. Only one problem i work with tesla they told me i get a discount with all place to rent. This young man was not sure at all if i had a discount for the rent of truck. Customer service was great.

SEAN P. on

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ROGER M. on

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Jon H. on

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Roger Daniels, the Uhaul employee that helped me, was over the top awesome. He helped me a TON. He needs to be recognized for his customer service, his positive attitude, his promptness, and his flexibility.

sharon b. on

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Truck worked great Air conditioning was great through the central valley!! .. very quick check in. great experience

Donald O. on

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Monica C. on

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Christopher F. on

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Gary C. on

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Lizbeth e. on

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No complains, customer service was really helpful and easy. Compare to others Uhual locations that we have been this one was the most helpful and friendly. Thank u so much for u help guys!!!

MADELYN R. on

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WILLIAM N. on

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Kevin I. on

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Nothing, great service!

RYAN M. on

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KAMIL J. on

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I was unable to use "go return" feature. Instead, I have received an email with finalized bill which I was unable to dispute on location and I am still trying to resolve.

Robert C. on

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You lost my UBOX in transit. It took me 3 hours to find it. The customer service support was atrocious/

DARREL G. on

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Nothing service was fast and very professional thank you

Ignazio C. on

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Mario R. on

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I liked the fact that I was allowed do drop off after hours, thanks

FREDERICK J. on

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Kurt M. on

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I came here after picking up the trailer in Danville and they checked out the trailer and verified that the hook up I did was correct and safe. They also had extra rubber fasteners to put on the safety chains.

MADELYN R. on

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Khoi B. on

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Alejandro J. on

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Dayne B. on

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Pierre Luc J. on

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I used the self service check in option and found it cumbersome. It takes a long time, and still have to go inside the office to get the key.

gloria h. on

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brianna c. on

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Julian C. on

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Leticia S. on

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mark m. on

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Scott C. on

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great service, quick and great vehicle

CHRIS B. on

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My overall experience with U-haul was great. The staff are awesome and the owner is fantastic. Great customer service!

William M. on

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I've done business with these folks for years and there as great as ever. Always very professional, friendly and thorough, great folks!

Marvin F. on

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MaryKay F. on

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Daniel & the team are the Very Best!! They always give excellent customer service & are very efficient in everything. They are the only location I go too because of the excellent service!!

Glenm V. on

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Quick service on pickup and delivery. Nice equipment.

Bradley D. on

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I go out of my way to rent from the Scarlette location, they are really fast in and out, I have rented trailers from there many times.

Saleha K. on

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Vanessa B. on

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Braden G. on

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helped out awesome!

Braden G. on

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awesome help!

frank n. on

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Daniel took care of us from start to finish. Was super friendly, professional, and got us in and out of there as quickly as possible. A first class experience. Thank you!

Daniel B. on

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We received the wrong truck and it had the wrong mileage and we had to put in more gas than anticipated. We were over charged for miles. We had to return back to the location to show that we had the wrong mileage and a wet truck bed. They did not give us a new truck, made no changes and we were off our way again. The whole process was terrible!!

JAMES O on

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All of my stuff was ruined by rodents. Rodents that the staff has known about for months and the company refuses to bring in Pest Control

Isaac C. on

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Thank you

Fred M. on

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Elizabeth M. on

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WILLIAM G. on

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KEN B. on

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Subramanya M. on

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John N. on

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Alex N. on

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ramesh m. on

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James C. on

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Stephen G. on

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Mario M. on

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Drop off was simple, pretty hard to ruin that experience for a customer. The pick up experience ensured that ill probably never choose U-haul again

mary e. on

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Very nice phone service too.

Nathaniel M. on

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david o. on

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Christine B. on

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Excellent service! Super fast and friendly staff!

Michael G. on

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Too long of a wait in line to check in. Not enough agents for check in.

Gregory H. on

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marc b. on

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No call or email and trailer was not avaialble on the morning of my move =sucks!

Debbie L. on

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We reserved the truck to be picked up in San Ramon. Only upon arrival and finding the office closed, and logging on through the app did we discover it was in Dublin. This resulted in extra miles charge as it was farther away from our destination.

kyle M. on

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Truck was missing light, was dirty, & smelled terrible. Mileage was incorrect on paperwork & ruined whole experience with uhaul. Drop off location charged me extra because mileage was incorrect at pick up location. Very disappointed in customer service.

carole b. on

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Robert C on

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After loading the box and delivering to UHaul we received a phone call asking if we had shipped one or two boxes! This did not inspire confidence in your UHaul managaement of shipping!!!

Vitaly P. on

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James W. on

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Agent didn't walk me around truck to view any damages. Informed agent would need the truck for 4 or 5 days, which he said was fine then received a call on 2 day I needed to return truck After speaking to a couple of agents timeline was adjusted.

shashin s. on

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Ali K. on

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DON F. on

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kelli r. on

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Chris C. on

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Your 17' truck lock keys that lock the storage area work for all your locks on all trucks with the same type of lock. I accidentally opened the wrong truck up with no problem. Worked on others as well and then on one at the location when I dropped it off. I told the staff it worked on all, they said no not possible, we tested and opened them right up. Hopefully he sent the info along like he said he would. I could not find some stuff and now I think I my know why. Very insecure and misleading!!!!!!

John C. on

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The owner was extremely hopeful and explained the process to attach and disconnect the trailer.

Mariko L. on

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You are asking me to rate the location but my experience could have been a disaster if it wasn't for Kevin a Dublin. I reserved a UHAUL 15ft trailer on 7/11 for my 10 am 8/5 pickup. I made arrangements around that thinking a truck would be reserved for me. I was quoted $95. for a one way travel from Dublin to SF. On 8/4 I was sent a text letting me know that my pick up was at 4pm in Antioch....No where near the pick up time or location. I called the customer service line and she said no trucks were available at Dublin for a one way to SF. I then asked to do a round trip as I could not modify my arrangements to pick up my furniture. She said there was one for 2pm. She also said I would be charged the same as I would have for one way. When I got to Dublin at 2pm, they said that I did not have a reservation for the 5th it was for the 6th...but he could accommodate....however when the operator changed my reservation she had me down for a 10ft truck...that was not big enough for my move. There were no trucks bigger...Kevin then said he could give me a discount on fuel and mileage for my inconvenience. He did do that but I had to pay almost double the amount of my original reservation. My total bill after the discount was still $170 not to mention I had to make 2 trips to get everything moved. He explained that sometimes trucks don't come back on time...but my issue is that if I reserve a truck and put my credit card in, I should have the truck when I need it. That should be the point in reserving it. I felt that I may have been better off walking up as I saw people getting a truck that did not have a reservation. Although I got a slight compensation, no one could put a $$ amount on the extra 4 hours it took for making two trips. I am extremely disappointed with the reservation process and would not recommend UHAUL to my friends and someone in the organizations should review the reservation process.

Jennifer W. on

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Brandon H. on

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Anne H. on

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Very helpful at office location!

Frederick P. on

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Arne O on

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Very good

Ganesan K. on

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Sorry if I have option to chose no star you guys are the best to get that award. Poor management and uhaul proved second time that you guys are culprit. Tricking people to lock while biking but when go to pick the truck things are different... Sorry I don't even feel like writing anything more about this transaction ... in my life I can't chose uhaul any more or rather recommend to anyone.

philana m. on

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Absolutely nothing

selim d. on

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Helmut B. on

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Peter M. on

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FREDERICK P. on

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ALFRED R. on

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Great service!

Tony M. on

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Frank D on

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thanks

Andrew O. on

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We reserved a truck a week in advance but it ended up not being available on the day we needed it.

Scott H. on

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Always great service at this location. Thanks!

RICHARD D. on

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Sean Pae was very helpful, great customer service.

christina w. on

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Gil A. on

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Daniel has excellent customer service. Even though they were short handed he took care of me as if I was special thank you so much

Robert N. on

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JOSEPH P. on

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Be sure to take the whole week off for a move so that you can account for all the mishaps that are likely to occur. Also, their reservation guarantee is always guaranteed. Be ready to spend hours on the phone tracking down the right person to get your Reservation Guarantee Refund. The employees were kind, but not competent in handling a missed reservation costing us time, gas, andinconvenience in tracking down missing equipment.

THIYAGARAJAN K. on

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Chris G. on

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Pick up and return was very easy and convenient. Staff was extremely helpful and friendly.

Aimee L. on

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ROBERT N. on

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Paul L. on

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Horrible customer service. Spent over an hour trying to understand why even though I reserved a specific vehicle, I was not being given what I reserved.

Pablo G. on

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James W. on

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Always a great experience.

john c. on

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KALYANA S. on

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Very friendly agents.

Harry B. on

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Ruslan R. on

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JUNE A. on

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Staff are friendly but usually busy in the morning, have to wait for service every time.

Meghan M. on

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JOSH L. on

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Awesome

Samuel F. on

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Govardhan R. on

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Linda J. on

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Front staff was very helpful. Truck was extremely clean. Easy to drive. Check out was a breeze. Will definitely use Uhaul again. THANK YOU!!!!!

Robert T. on

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Kevin M. on

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I would recommend this location as convenient, easily accessible, and holds a lot of inventory. However, I was quoted a price of $14.95 per day, but, later charged a higher amount for the trailer and was told I was 'misquoted.' Additionally, I tried to use the online return software and it was incapable of handling the transaction which I think is ridiculous. The saving grace was the attention to detail and great customer service provided by Daniel. He did a spectacular job taking care of my issue and following up directly with me as he promised. Great Job Dan!

Gary M. on

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Peter B. on

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You should always try and have the gas tank full. When I picked it up it was 3/4 full. Customers shouldn't have to guess how much gas to get to try and get back to 3/4 of a tank. The associates who helped me pick up the truck and drop off were both great

Shahid S. on

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Danial was very helpful and courteous. He educated us with the towing options and helped with hooking/unhooking up the equipment.

Dan W. on

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Great service. Fast and friendly.

DEAN V. on

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The person helping us, the manager?, was very friendly and helpful. Much appreciated.

PETER A. on

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Taronish D. on

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On your website, I can book a 9' van and pick up in Dublin, CA, and drop off in SF, CA. When I went into the store and actually got my van, I was told that I had to return it in Dublin, causing me to have to drive extra miles. Very confusing and misleading, poor bullshit.

MARY G. on

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I was hoping the cargo van had a CD player for my book on tape. It was a 5 hour drive. Maybe next time.

Marina L. on

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I very very much liked the on-line check-in option prior to picking up the truck. I have used U-haul several times in the past and have never been able to get in and out so fast before. Thank you!

Ronald V. on

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Staff/personnel are excellent and accommodating... your reservation system sucks big time. I reserved guaranteed but never got the truck i reserved resulting to two trips for my move.

Daniel F. on

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Beverly H. on

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alan c. on

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ami t. on

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The owner did a great job checking me in and helping with my rental. Thank you!

BRIGID S. on

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For the pickup truck, the recommended amount of fuel needed to return the gauge to where it starts is too high. It takes 3/4 of what the refueling guide recommends.

Thomas G. on

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Dan P. on

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I was not able to receive my truck at the committed time. To me, honoring a commitment made weeks prior is basic business.

ROBERT J. on

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Michael E on

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both the pick up and drop off locations did a fabulous job. thank you

Lucas d on

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Besides the long line, the staff was very friendly and helpful!

DONALD J. on

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Very very minor issue - but I had to adjust my side mirrors to see better. I could figure out how to do it but the very nice Assistant helped me. Since having the mirrors correct is important, you want to automatically ask the renter to sit in the truck and check mirrors and then adjust as needed. Again, MINOR matter here...

Errol R. on

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They had 3 employees inside sitting on the computer without a customer and I was waiting outside for an attendant for Truck Tental return for 10 minutes. No one even moved from their seats!!! I had to walk-in to get some services. Not good customer service.

Jeffrey D. on

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The gentleman that helped me was very knowledgeable about the entire process answered every question I have didnt rush me. Worked with me and my situation that j was in with needing a trailer at the last minutes. I would recommend Everyone to go to this location on Scarlett ct in Dublin, ca and work with James Childers.

logan t. on

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Good experience, they even replaced a fuse in my truck to get the lights working. Good deal

roger b. on

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James B. on

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Mary Lou V. on

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Excellent, efficient service!!

ALBERT C. on

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Torrey I. on

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Was told I had a 1/2 tank of gas, but was 1/3. Had to show them to correct it. When I turned in, they tried to charge me for 28 miles I didn't drive because the odometer said 62,600 on the contract, but when I took a picture of the odometer before I left, it was 62,628. Good thing I took a picture. The whole thing seemed shady.

ALI S. on

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Derek U. on

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Manager and employees were extremely helpful on both my pick up day and drop off day. They took extra time to save me money and showed a genuine interest in seeing me taken care of. Thank you!!

Donald G. on

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Andrew M. on

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David C. on

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GERALDINE S. on

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Rich N. on

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Having the truck where I order it & there on time

John Y. on

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Don't promise a trailer weeks in advance at a location on a specific date and then change the location three times and the delivery date.

MARY L. on

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Chris S. on

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Easy and fast..... well the truck was slow, but the service was fast and convenient.

Matt W. on

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Been here many times. They are always very effficient and professional. Thank you

shaun o. on

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Michael V. on

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Edward Montalvo was one of the best customer reps we've ever dealt with at Uhaul. Super nice, fast, and responsive. Cheers to him.

Bryan B. on

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Narendra N. on

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Truck sound very noise .. and leaking water ?? under the engine..

Rahul T. on

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Very good

latonzia b. on

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Customer did not leave a comment.

Sandy F. on

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Easy to work with. We'll be back again soon.

Cedric F. on

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Prior to go to this location, we originally went to the location where a storage was reserved in Redwood city where the service was very poor. Personnel was not helpful and tried to send us to another location (Belmont) without even checking if something was available (it turns out Belmont was full. I found out after calling while the employee assured me I would find something). The option offered to unload our truck was unsafe (I have records to prove it). I decided to go somewhere else.

CUSTER R. on

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Sherrie L. on

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Mark T. on

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Missed several commitments to deliver a truck. Waited several more hours to get a 20foot truck when I ordered a 26 footer 6 weeks prior.

Kristi S. on

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James B. on

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Good service thanks

Oleksandr G. on

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Terry S. on

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I wasn't happy with the cost, but overall the facility was extremely efficient both for check in and check out.

Adrian Z. on

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This was not the original location given. I had to drive an hour to get here. The original location sucked!

Scott S. on

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SUSAN B. on

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jade f. on

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John W. on

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MARY L. on

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You guys were the best!

Marian F. on

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Staff is friendly, knowledgeable, and efficient...a pleasure to work with them.

JINSHENG G. on

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I did the reservation 27500989 online on June 23, Friday. But when I pick it up on 8:30am June 24, Saturday at 5555 Sunol Blvd, Pleasanton, CA 94566. I was told there is no 10' truck in this location. I have to modify the reservation to pick up a 10' truck at 11:30 at 6265 Scarlett Crt, Dublin, CA. This makes my weekend plan inadequately changed.

Betsy A. on

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I used the self-serve option which was mostly great! Upon return, there was a picture of a drop-box for key return. Turns out that drop box doesn't exist. Might want to update that step.

James G. on

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Everyone did a great job. Very professional.

Rollin B. on

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I reserved a trailer 6 days in advance . I was told the nearest was in Sunnyvale 2 days before I was to pick it up. This was unacceptable to me, as I live in Dublin. To reserve a different size trailer at the Dublin location, I was on hold a total of a half hour to accomplish this. Again, unacceptable. The staff at Dublin is great. Uhaul procedures are not. Don't know if I'd rent from uhaul again. That was a bunch of BS.

Thomas G. on

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alex l. on

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alexander l. on

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NIKHIL K. on

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tfirst of all improve your customer service via telephone. they are so stupid, they charged me twice for the one reservation for different card asking me that the card is not working & then told me we will refund the money within two day and it's already been two days i didn't received any money yet. don't wanna listen to customer. and call me for further information at 4157206838. and yeah return my money for 2nd reservation

Scott F. on

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Greg and pm guy were awesome! Good service!!

wilker a. on

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Mark D. on

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Nothing I could thank no of...

Venissa E. on

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Excellent customer service. Staff is friendly and helpful. Made process quick and easy! Thank you!!

tim s. on

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The checkout and returning process was very simple. But the booking process was a bit confusing. I placed the order over the phone and the representative first placed the order for a location in Hayward, CA, not Dublin, CA. I caught this by checking my uhaul account, but ran into further issues when I called back to fix the location. During this second call, the representative said a second order would have to be placed to change the location, and that they would then cancel the original order. This second call did reserve my order for the Dublin pick up, but the original order for Hayward was not cancelled until I physically spoke with a representative at the Dublin location while picking up my trailer. Hopefully uhaul can improve the execution of orders placed over the phone.

JEANNIE H. on

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Gokul B. on

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I did not knew that booking uhaul need to reveal card and security card. i was worried to tell. avoid if you could to ask these details.

Alan H. on

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Leslie B. on

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Daniel B. on

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They switched the pickup location and the time on me without notice. Plus I paid for mileage and the new location was almost 10 miles away.

Leslie B. on

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Ren B. on

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Dan M. on

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Service was outstanding

luis A. on

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FREDRICK R. on

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JESSE H. on

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SIDDIQ O. on

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Great customer service

Rafael M. on

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great customer service very pleased with service

Scott H. on

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Great staff. Super friendly and efficient. I have rented many auto transports from Uhaul over the years. Although everything worked out fine, this was one of the worst in terms of condition. Major dents and damage on the fenders, missing chain and rubber parts that are used to secure the vehicle to the transport. Although the staff was great, I was r eally disappointed in this rental.

GARY C. on

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Excellent customer service!

CHARLES S. on

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Have more trailers available on short notice.

Dave M. on

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After hours drop, but we have worked with this team a number of times in the past. Always a great experience.

Rajiv N. on

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Romel T. on

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BRIAN W. on

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So easy to get what I need here, every single time. The staff are always helpful and friendly.

Shane E. on

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Maria F. on

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Always great service, and Daniel is always especially helpful!

jerry f. on

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CK T. on

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Phil P. on

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I went to have a itch installed in Oakland. I was told all parts were in stock. The hitch was not. There was one in Sacramento. I then drove to Sacramento the same day to get the hitch. Oakland was booked for a week and recommended Dublin, CA as the closest place to have the hitch installed. This was an annoying and costly, in time and money, runaround due to poor inventory control procedures.

ROSEMARIE V. on

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They met all my expectations great customer service

Kent J. on

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Awesome experience and nice people!!

lance t. on

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Greg and crew are awesome.

John W. on

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Every thing was great at both ends!

Duane T. on

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The guys that work at this Dublin location are extraordinarily great!

LARRY J. on

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David G. on

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General Manager Greg Ordonez was great. Very professional 5 star customer service,

Roger U. on

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I do not remember the guys name that helped me but you guys need to give him a raise of at least a dollar & an extra weeks vacation with pay.

Larkin M. on

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Have enough representatives available to reduce lengthy wait times.

Cameron S on

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The timing of the pick up to drop off was great.The truck itself was fantastic.We even rented a storage unit at U haul because the fist month is free and its climate controlled. Perfect

charles b. on

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Great service! Before arrival, agreed to stay late if needed to meet customer coming from 60 miles distance (Fri nite traffic) Had trailer pointed out and ready to go

rob t. on

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KEVIN R. on

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The tech that helped me with pickup and drop off (Dan) was great. Friendly and helpful. Thanks.

Steven S. on

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bouncy ride, not too good alignment. vehicle felt unstaedy.

Judy B. on

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Anne N. on

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Great customer service

tim h. on

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Kevin S. on

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Cynthia D. on

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Daniel was very helpful and took much time giving me the details I needed for a safe move. I appreciated his support.

Richard M. on

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Repeat customer here. Perfect equipment/services, location and staff.

Jason M. on

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rat droppings found on my stuff

Nareshkumar B. on

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Customer did not leave a comment.

JANE P. on

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I would have given them an excellent but they forgot to put the hand truck and blankets in my vehicle before I departed. Had to drive all the way back from Danville... However, they did make it up to me with extra gas mileage, which was helpful.

William A. on

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Great service at pick up and drop off. Thanks for helping Adams Autoworx move into our new shop.

BILL C. on

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Great customer service!!

michael d. on

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Staff was friend, extremely courteous and helpful.

KEVIN M. on

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STAN M. on

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I wanted to rent the open trailer from dublin office, but scheduler decide san lendro was better for be. I would have appreciated a phone call versus a text Instruct the call center staff to solve problems.

Anahita P. on

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Scott S. on

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Charles B. on

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service was fast and friendly. reserving and pre-check in online made the process very easy. no problems. no hassles. no worries

Hal H. on

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Malcolm N. on

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Nothing. Mr. Rogers way absolutely amazing. He was quick, accommodating, kind, energetic, and informative. He exhibited no signs of it being the end of the day and he had this energy with every customer he served. Please honor him.

todd k. on

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David D. on

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Initial equipment wasn't cleaned or properly returned to service but manager noticed before I did and made certain it was resolved with little fuss, he brought around a replacement van quickly and there was no delay in my day. Was very impressed with the team!

JOhn D. on

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I reserved a car hauler 2 weeks ago, filled out the form the night before at the request of the manager, showed up exactly at 8am on Thornton and they told me they moved the trailer to Grimmer. Went to Grimmer and they said the person that had it did not bring it in, so they could not help me. Went to Dublin where I was supposed to have a discount (and didn't get it), had to head backwards back to Fremont, load the truck, go to Concord and then drop the trailer back off in Dublin. A 2 hour+ delay in my day and ridiculous. I like the people there, but the service overall from UHaul was awful.

THILAK T. on

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Kunling L. on

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First time to drive an almost brand new uhaul vehicle. The van is great.

Young C. on

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I did a pre-check in online because your site said that it would cut my time in half and I would save time by checking in early online. When I arrived they asked me the exact same questions that I was asked when I checked in early online. It was as if I didn't even check in online even though I did. So the early check in doesn't save any time for us. Also the staff that was helping me couldn't find the truck that he rented out to me so he had to return and get me another truck to rent. Your check in process needs to be more streamlined.

christopher h. on

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omar l. on

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I dropped off after hours.

TOAN P. on

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Michael W. on

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Anthony b. on

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nicholas f. on

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Manager there was great will let everyone I know about this uhaul for moving services!

ROBERT R. on

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BLAIR B. on

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Hans s. on

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Robert C. on

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Very Good

Kevin B on

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Daniel at the Dublin store was amazing and worked so diligently to get me taken care of as quickly as possible. Thank you!

Robert K. on

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ROBERT k. on

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BRIAN L. on

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Good customer service, very friendly employees. Thanks

dean c. on

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Jack R. on

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Nick W. on

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rita m j. on

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Billy N. on

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It was great to have a live person call me the day before to confirm my reservation. He offered me to come in early to beat the lines, which turned out to be a great idea.

joann t. on

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Compared to previous experiences this was a breath of fresh air. :))

jasmine d. on

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Disappointed with my experience. I reserved a truck on May 13th through Uhaul.com and received a confirmation. My reservation was for May 27th for a 10' truck. I was picking up the truck from San Ramon Valley Storage. When I got there, they had no record of my reservation even though I had received confirmation from Uhaul. I then had to drive to Dublin to pick up from another location. I was charged $59.50 for the truck due to how many miles I drove. If my original reservation which again came with a confirmation was honored then I would not have had to drive so many miles. I will not be using Uhaul again nor will I be recommending this company to friends and family. This is unacceptable and poor customer service.

AMIT P. on

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MARSHALL L. on

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Ron M. on

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Doug R. on

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DONISHA K. on

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Great service consistently

LILLIE s. on

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Thank you!

Samuel C. on

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In this store everything is okay,employees are polite and very helpful "very happy cutomer".

lars h on

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Greg Ordonez was excellent. He made the process simple and expeditious

EULISES B. on

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