Customer Reviews for U-Haul Moving & Storage of Dublin

Rating:

5.0

Appreciate the ability to set up the reservation on line. I tried to return the truck with my mobile device and that was a bit tricky…it was asking for proof of identify that seemed unnecessary since they have my name in their system from previous reservations. Luckily, the line in the office was short so I was able to check out in person. Overall good experience. Would definitely use this location and company again.

Rating:

5.0

Joey was very nice in the equipment return.

Rating:

1.0

I had a very bad experience with this location , I called this location on thursday evening 06/01/2023 .They said I have to pay 29.99 for rent and $0.99 cents for each mile. I did the reservation with my credit card , when I go there today 06/02/2023. I have top pay $1.19 for each mile , I was in the rush could not do anything then I have to pay extra money for Gas too. My total was $217.00 which we agree to pay and when I see the final receipt I paid almost $270.00 which is not acceptable. You guys totally lied to me, and I am so upset I lost lot of money because of that. i was thinking to open the business account with you guys because I run the moving company in dublin city but not any more . I so upset with your poor service and lack of communication.

Rating:

1.0

Staff (moved/transferred for Hayward) to Dublin is very rude, unprofessional, lazy and prejudice. This staff member must be properly trained to serve all kind of ethnic background, nationalities, genders, and faiths.

Rating:

4.0

I was forced to drop off at this location which was 30 mins further then the original location, due to uhaul changing the location on me last minute

Rating:

5.0

Nothing. I had great service. Thank you!

Rating:

5.0

Edward, the manager of this location was excellent, very helpful and even called me to let me know my trailer was ready. When I came in to pick it up, there was a young lady to help me. She was very professional.

Rating:

5.0

Keep it up!!.. Thanks

Rating:

5.0

I sue the Dublin site for all my rental needs. Great service and selection. My only comment is the slow computer speeds and those have been present for the last 4 years. I can tell the folks that work there are as frustrated as the customers.

Rating:

2.0

Be clear and explicit about each added cost to the contract. From “$19.95” my cost rose to $97.00 for 32 miles used. I had the van for 3 hours. PLEASE post my comments so others can make an informed decision!

Rating:

5.0

We have always used Uhaul for all our moves and there have been many. Uhaul is the BEST.

Rating:

5.0

Make sure the lights work in the hallways for the inside storage units.

Rating:

4.0

had to traviel to get to there now one in our area new what they had and what was avalible

Rating:

3.0

Poor follow up with customer. Left messages with no response.

Rating:

5.0

Great service

Rating:

4.0

Greg was awesome!

Rating:

5.0

Friendly and helpful staff. Could not imagine better service

Rating:

1.0

Rude customer service

Rating:

5.0

it was as smooth it can get and staff was very friendly. Easy in happy out.

Rating:

1.0

I filled the fuel exactly or even more than I picked it up. I dropped the vehicle and now I am charged 2 gallons! Really. This is my third time I rented Uhaul in the part 3 works and very time I took care it as expected. But this UHaul customer service is unacceptable!

Rating:

3.0

A little bit longer of a wait time during the pick up due to the wrong line on Friday night. Otherwise, the location and service were excellent. Specifically wanted to give a shout out of Ed, who took really good care of us.

Rating:

5.0

Amy as always was amazing. She had a line of 4 customers and running the show all by herself. She definitely can multitask and run the whole show by herself. Very great asset to any team. Thank you Amy.

Rating:

5.0

Just have things in stock. Amy was fantastic, she found what I needed at the mountain view store. Eric and installation met with me beforehand to discuss what my options were. The staff is very friendly and knowledgeable.

Rating:

4.0

A little pricey

Rating:

5.0

Very friendly, professional staff.

Rating:

5.0

I only took and used 1 dolly but was charged for 2. I may have made a mistake during my online reservation process but I only used 1 dolly. The furniture dolly. I would appreciate a refund of the excess $7 fee. I apologize for my mistake.

Rating:

3.0

Stereo kept switching, mirror kept moving on passenger side

Rating:

5.0

Nothing

Rating:

5.0

Greg is helpful, friendly and knowledgeable.

Rating:

5.0

Nothing the service tech was thorough and I was well informed each step of the way and my questions were answered

Rating:

5.0

Great job. Quick and efficient!

Rating:

5.0

Excellent experience. Ed in Dublin was so kind.

Rating:

5.0

Online reservation worked really well and was a time saver during checking out vehicle

Rating:

5.0

Sales person need to be happy And little smiles when Customer Enter the store

Rating:

5.0

Edward is always smiling and cheerful. When I dropped off the truck, he rushes out of office to take the keys , so you don't have to wait too long to return the equipment. Thanks everyone Amir & Sonia

Rating:

5.0

great experience!!

Rating:

5.0

Easy, fast. Thanks!

Rating:

5.0

The work was done on time, the check-in was smooth, and the facility is clean!

Rating:

4.0

Edward Montalvo was super helpful and excellent customer service

Rating:

5.0

Very helpful team at this location.

Rating:

5.0

The General Manager and his staff provided excellent service which satisfied of my needs to putting a hitch onto my BMW A1. The service was so friendly and effective, going out of the way to help me.

Rating:

5.0

Working with Kathleen made the entire process simple and care free.

Rating:

5.0

I just wanted to take a moment to express my gratitude to Amy at U-Haul in Dublin. I've rented storage trailers from U-Haul multiple times in the past, but Amy really stood out as an incredibly knowledgeable and helpful associate. She made the rental process so much easier and more pleasant. Thank you, Amy, for all your hard work and dedication to providing excellent customer service!

Rating:

5.0

Very helpful and supportive staff. Helped me out big time.

Rating:

5.0

Excellent customer service!! Thank you

Rating:

5.0

1). The gas tank sensor was ON stating that it's open. Unable to tighten, so it took a lot more than normal gasoline. 2). Inside railings were dirty, it stained our furniture.

Rating:

2.0

Vehicle rented had Poor suspension and a tired engine. Front desk clerk wasn't polite or helpful. Ordered an appliance dolly which was not in the vehicle.

Rating:

5.0

Really good team there. ty

Rating:

4.0

Great experience but the rep who helped me check out saw and charged me for an appliance dolly but never gave it to me and I had to return to get it. It should be standard operating practices to double check the equipment you pay for and make sure the customer has it. Other than that great experience.

Rating:

5.0

very good service

Rating:

5.0

Great customer service! They are very well managed and cognizant of customers needs. Super friendly and helpful. I would recommend this UHAUL dealership to anyone and would certainly be a returning customer.

Rating:

4.0

I requested that the pickup location to be be in San ramon ca. When I made the reservation and the lady I talked to guaranteed that the trailer would be there. That was not true. The representative named Juan in San ramon said that happens all of the time. I think it would be better for the customers that travel a long way (800 mi.) To be told the truth. I was worried that I may not get the trailer that was promised to me. It ended up that I had to go to a different location which caused unnecessary stress. I got the trailer and made it back home.

Rating:

5.0

Yes, I would recommend your storage. It's safe and secure.

Rating:

5.0

Awesome

Rating:

5.0

My attendant was both welcoming and knowledgeable of what I was interested in. Amy, led me thru steps of selecting a storage space that suited my needs, a 37 foot motorhome, that could be stored conveniently near my home.

Rating:

5.0

The stuff in Dublin, CA is very nice. They help my jump start my car, 2 times. They even escorted my car to near by car repair shop to make sure I don't have accident. They really went out of their way to make sure I am ok. Thank you so much.

Rating:

1.0

Security for RV parking and storage was nonexistent. Gate was malfunctioning and open on several occasions. My RV’s catalytic converter was stolen while stored at the property. No one seemed to want to improve security, just said oh well and moved on even when it has happened multiple times in the past. They even raised my rental rate right after the catalytic converter incident occurred.

Rating:

1.0

U-haul sent a letter telling me the rent was going up, but if I came in and paid the old amount before the due date each month, U-haul would charge the old amount. While my husband and I were waiting the assistant manager called U-haul storage internal customer service, who verified that was true. My husband and I went in the end of November, to pay for the month of December early. When she tried to access my account, it would not allow my old payment amount. She called the same U-haul storage business segment and was told that the old price was only extended for as long as the months that were paid. That was not what she was told the month before. She was in the process of trying to find out more information. The manager stepped in and said that there was nothing that could be done. This is while the assistant manager was still on the phone. We explained what had happened and felt that U-haul should support what I was told when I got the letter. He asked, in a snide way, what made me special that I should pay the old amount. He said that he's been there for 10 years. By this time he was yelling. He told the assistant manager to go to the office. I was a v.p. and general manager of 3 bank offices, at the same time and never treated any customer like that, nor would I allow an employee to do so. I used to think U-haul was a reputable company, not anymore. I've moved to a different company. The manager has been there too long. He thinks he's a hammer and everyone else is a nail. How do you resolve anything with a person who doesn't even listen, thinks he has the right to yell and make snide remarks in public. May be he acts like a bully because he has always gotten his way, or because my husband and I are 71?

Rating:

5.0

The team was great to work with on what were arguably some pretty stressful days. They were very helpful and actually helped us solve some problems that we didn't think they could. They set the bar very high for any future storage rental companies.

Rating:

5.0

Helpful and friendly staff

Rating:

5.0

Very friendly, curious, helpful and I would definitely recommend 10 stars!!!

Rating:

5.0

great job.

Rating:

4.0

The manager Greg provided great customer service as well as all other staff members and answered all my questions and provided me with any assistance needed.

Rating:

5.0

Very nice people working there

Rating:

5.0

The person at pyramid Lake John was for so so helpful. He helped me with the wiring of the trailer and was very very supportive couldn’t rate him any higher than 10 plus 10 plus 10

Rating:

3.0

Service and facilities were good. There were a lot of rate hikes without any improvements.

Rating:

5.0

Great Service

Rating:

5.0

The young lady at front desk that who took care of the processing information upon our arrival for storage was very friendly and helpful with my questions and needs.

Rating:

5.0

It'd be nice to have lights in the units

Rating:

2.0

Vehicle got about 6 miles per gallon. Took 180 dollars in gas to drive round trip to Dublin and back. Did same rental from Dublin round trip and cost was 150 dollars cheaper.

Rating:

5.0

This particular u-haul store is hands down the best in the area. Friendly, knowledgeable, helpful. Even if if I have to drive 30 miles extra to get here I will. They have my referrals - always. Bravo!

Rating:

3.0

I accidentally overlooked a payment on my last month and I was sent a very harsh email saying that U-Haul “demands payment “immediately and my property was threatened with a lien… This is the first contact I received I would’ve appreciate a kind reminder as my parents were in bad condition in the hospital and i accidentally missed my payment. i payed immediately after receiving the email but it was unnecessarily harsh so i removed all of my property and left

Rating:

5.0

Everything was really smooth! The staff were amazing and very helpful. The only thing I would struggle with is your online system. It is not very user friendly. However, anytime I went to the storage location your staff there made everything easy and were able to take care of my questions and things I could not figure out on your website.

Rating:

5.0

Exceptional customer service!

Rating:

5.0

It was wonderful to have an uncomplicated move and the customer service was kind & compassionate.

Rating:

5.0

Everyone who I worked with was attentive and provided excellent service.

Rating:

1.0

I recently purchased a 5x5 unit, which is located inside a building. The website states that I could have access to it until 10pm Mon-Sun. I tried to drop off some expensive items at 8:30pm on my way to catch a flight home for Christmas. When I arrived, the door to the building where my unit is located was locked. The office was closed. The hours posted for the holiday season dont go into effect until tomorrow. I called customer service to see if someone could unlock the building where my unit was located. I was told they would put me on hold but, instead was disconnected. I called back. The second person told me it's the company's policy that indoor units can only be accessed during office hours. That wasn't the product I purchased. The customer service representative told me it sucks but there's nothing I can do about it. I'm Active Military and only in the area for a short while. I only purchased use of this unit for the time I would be home for the holidays and not in the area. I'm now out $100 and forced to leave thousands of dollars of equipment in my vehicle at an airport parking lot instead of being able to utilize the storage unit I purchased. If the access hours are different for various storage units, that needs to be disclosed before purchase. I paid extra to have the peace of mind of using a well known company vs a smaller, local company to avoid such issues. The lack of information about what I actually purchased and poor customer service have left me very dissatisfied.

Rating:

5.0

great staff. they are well informed and extremely helpful. the property is very clean and well maintained .. no complaints

Rating:

5.0

I found the staff very pleasant and helpful.

Rating:

2.0

Service was ok but when I would appreciate if all and not just certain uhaul locations honored military discount. Uhaul workers also made it difficult to get my free month of storage by telling me I didn’t qualify for a free month when I did.

Rating:

3.0

There was a issue with my storage

Rating:

5.0

Michelle was very helpful and friendly. She explained everything I needed to know.

Rating:

1.0

The person who help me is not too friendly

Rating:

5.0

Great staff. Always helpful. And definitely very understanding during the pandemic.

Rating:

2.0

Our trailer got ants - the staff didn’t know if pest control was used ever or when the last time was. Debris like nails and other construction material were everywhere. The boat in the spot behind us often parked one to two feet into our space. The gate was broken and left open multiple times.

Rating:

5.0

I was sad to move our stuff out!! Thank you U haul !!

Rating:

5.0

Jacob was very nice and very helpful and made our whole experience less stressful thank you for all your services and help!

Rating:

5.0

Over all I was a satisfied customer.

Rating:

5.0

Ed was terrific and took care of my concerns in a efficient and caring manner !

Rating:

5.0

Greg was SOOO helpful and I Thank him ... Excellent service ...I am so Pleased with the service ...!!!

Rating:

5.0

Highly responsive staff, friendly, with fair rates. Excelllent, safe, affordable place to store my RV. Location manager and other staff are very responsive. Highly recommend.

Rating:

5.0

Excellent service and very well maintained...assistance was great

Rating:

5.0

We have been there for 20plus years and think it's the best for service. The only reason we are leaving is our work is 400 miles away now. We would highly recommend is center to anybody. Thank You! Gary / Keiko

Rating:

5.0

Nice folls! Helped me with a lost key saving me lots of time.

Rating:

4.0

On line move out checkout didn’t work and was frustrating. After several attempts just went inside to do it the old fashioned way