asked for 19.95 van, been told there was only 29.95 left. I waited for 2 min, asked another worker, a lot of 19.95 available. wtf.sanli W.
Customer Reviews for U-Haul Moving & Storage of Dublin
Dublin, CA 94568
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner rocks this store. Great customer service!!!MICHAEL S.
Why did you bolt in a hand truck and a bag of moving pads when I spent Audi alley said I didnt want them. This took up valuable moving space. And you are also advertising false truck caps cities when you prefilled them with you stuff. Cheesy marketing tactics to say the least.Robert E.
I was sad to move our stuff out!! Thank you U haul !!holly t. | Overall Experience
Sometimes the lobby is very busy and staff seem really busy so there can be longer waits but I was really happy with the van and how well maintained and easy it was to rent. Thank youHolly T.
Customer did not leave a comment.MANJIT J.
Customer did not leave a comment.Benjamin S.
Customer did not leave a comment.Tyrah M.
Customer did not leave a comment.GREGORY H.
The people helping were extremely nice and helpful. Really great experience overall.SYDNEY R.
Customer did not leave a comment.Patrick D.
Customer did not leave a comment.JEREMY F.
Broken equipment Had to call tow away delayed process had to pay for guys hired to move very long delays in customer service. Very ill managed understaffed and unpleasant.SYED A.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Carin a. | First Impressions
When I first walked into the location, the ladies at the counter said they dont rent on a 24hr basis. This was an error and luckily for me some one from the office sent a text message asking for more info and he was able to then get the reservations going. Thank you very much. After that point things were very smooth.RAJAGOPAL R.
Better customer service and clean the vehiclesAndrew K.
Customer did not leave a comment.THIYAGARAJAN K.
Customer did not leave a comment.mark F.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.QIPENG H.
Customer did not leave a comment.RAMIRO C.
Customer did not leave a comment.William A. | Overall Experience
Customer did not leave a comment.CHRISTOPHER G.
I was very pleased with everything at this location, service and vehicle! I am a local business owner challenged greatly by the course of this last year and a half, which is the reason for the rental.. the staff (Edward and Gregory were my two fellas) were gracious, kind and efficient. Thank you guys for providing a pleasant experience!SUNSHINE G.
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.GREG A.
I brought the trailer back 2 hours after the 24 hour period. I was charged for 2 while daysADRIAN G.
Customer did not leave a comment.Thomas G.
I had a non-standard large item to move and we decided that the best thing to rent was the vehicle trailer. Staff was very helpful in suggesting ways to secure the item for the short (1 mile) trip. My anxiety about the move was really lessened as I worked with your entire team. The item was moved without incident and the staff was very happy to hear how it all turned out once we returned the trailer about an hour later. I felt like they really cared about my job. Thanks so much Dublin Team!CONSTANCE S.
Customer did not leave a comment.HAMID A.
Customer did not leave a comment.JOACHIM K.
Easy to do business with.Tai N.
Customer did not leave a comment.Rose S.
Customer did not leave a comment.JOTHIPRASAD G.
This location can get busy, so it is important to schedule early in the day.Paul C.
Sometimes we need to rent a vehicle for moves. Budget was affordable and quick. I booked everything online. We picked up our cargo van at 7am - which is what time they open. If we wanted to pick up earlier, they offer an online pickup. We estimated 40 miles. They initially charged us for 40 miles, and when we returned the van, they adjusted the amount for the actual miles used: 28 miles. We didn't have to ask them to adjust it. It's automatically done that way. :) Everything is done online - even checking the vehicle for damages. They texted me a link and I approved or disputed all angles of the van. Good service. Nice folks. No hassle.EDMUND D.
Customer did not leave a comment.JOSEPH T. | First Impressions
Customer did not leave a comment.JOSEPH T.
It was very orderly! I can't think of any improvements other than my own stress about not getting a truck nearby. Might be good to add in mileage when you send someone a bit further to get a truck.Rexford P.
Customer did not leave a comment.LOLETHA P.
The employee there was EXTREMELY helpful and sweet! He went out of his way to help me resolve my issue very quickly! The uhaul store had put in the wrong mileage and he was able to correct it without me having to pay a fine! THANK YOU SO MUCH! Amazing service. 20 starsAleyda L.
Booking the Reservation Takes Forever â€œOn Holdâ€ to Get a Live Person. On Arrival, the â€œCheck-Inâ€ Feels Like Interacting, Communicating with An AI Robot. An Unpleasant Experience.MARC O.
Customer did not leave a comment.Jordan G.
Customer did not leave a comment.Haesik K.
A young lady who helped us for the pick up was rude and her customer service was not even average. The drop off was great, they helped us out and were A LOT more friendly and felt welcome. Thank you.DANIEL M.
Customer did not leave a comment.Larson C.
Customer did not leave a comment.Dennise T.
Manager is awesome here, always super friendly and very helpfulHERMIN L.
Customer did not leave a comment.MAKSIM V.
Customer did not leave a comment.Hany G.
Charged me for additional GasANANTH S.
Very satisfactory as alwaysMARGARET B.
great customer service especially the owner/Manager.AHMAD P.
Customer did not leave a comment.CHRIS E. | Overall Experience
The truck was dirty, like a poop/dirt stain in back that literally made it smell like poop the whole time, also the seats smelled horribleEDUARDO A.
Customer did not leave a comment.Sheng Jun L.
Everything went smooth, thanksDENNIS B.
I use uhaul often and always find everything to be satisfactory ..I have used 2 locations within the last month and no complaints with either. Thanks for everything...MargaretMargaret B.
Customer did not leave a comment.Dane R.
Customer did not leave a comment.Marco C.
Customer did not leave a comment.Kent M.
In the month of June 2021, I rented a total of 4 times. Each time it was early in the morning and there were long wait times, not enough customer service.KRYSIA D.
Customer did not leave a comment.LARRY L.
Customer did not leave a comment.Peter G.
Customer did not leave a comment.josh g. | Overall Experience
Customer did not leave a comment.KENNETH S.
Customer did not leave a comment.DAVID C.
Absolutely. Great serviceDONISIA M.
Customer did not leave a comment.MANJUNATH G.
Customer did not leave a comment.JOHN K.
Good service, professional, efficient.Mitchell N.
They were great ! The truck rental pick up location didn't supply the ball & mount but Dublin was not phased. They supplied the ball mount & pin right away and were very very helpful pick up and drop off. I'll be going straight to Dublin in the future for any U Haul needs five/five stars *****Rob K.
The 15' truck did not have tether hooks to attach the harness straps I had. It just had wood rails that didn't quite work very well with hooks. Time taken in check in was a bit longer than expected.percy M.
Customer did not leave a comment.roger S.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Gary W.
Customer did not leave a comment.SCOTT M.
The operators and workers at this location are outstanding. Their service is fast and very efficient.THOMAS S.
DISCOUNTS FOR CONSISTANCE RENTERS. MYSELF ONE THAT USES UHAUL TRUCK OT FOR MY SMALL .OVING BUSSINESS.JEFFREY A.
Customer did not leave a comment.J MICHAEL B.
Customer did not leave a comment.Mankit T.
There should be a. Better explanation of the after hours access. I paid for 24 access but couldn't get in when I needed.ERIC D.
My attendant was super friendly and helpful.Sean M.
The location was hard to find. When I googled the Uhaul in Dublin, I got some small store down the road. I received a call from the correct location. She told me the address of the correct location but wouldn't give me directions and told me to use gps. The staff seemed put-out by having to help me. The directions for retuning vehicles was confusing so I ended up with a service fee. All in all not a pleasant experience.JUDY B.
Customer did not leave a comment.Robert S.
Quick pick up of trailer, quick drop of trailer. u haul has gotten better...Richard S.
Everyone was very helpful. I even drove in a couple minutes late and the person didn't charge me. Everyone was very nice and helpful. ThanksELIOT S.
The truck was not serviced and ran very sluggishly, the exhaust made an incredibly loud noise , the gas was 3/4 full and noted when rented and was filled to the exact level when returned yet you charged me for the remainder 1/4 tank. Extremely disappointed, will never rent from this location again!!Tarlochan M.
Customer did not leave a comment.LARRY T.
Customer did not leave a comment.Peter F.
I do not remember the young ladies name that waited on me at the rental location in Dublin, CA, but she was excellent. Very friendly, knowledgeable and very fast. Could not have had a more pleasant rental experience. Thanks!Matthew H.
The truck sounded really old. The steering was questionable. It was not well maintained. It was average maintained.KYLE I.
Customer did not leave a comment.Laurence T.
The protocols learned from Covid were a blessing in disguise. I've rented 10+ U-Haul's over the last 15 years for many different reasons and this was by far the simplest transaction I have ever had. Kudos to the people in Dublin that made that happen.MATTHEW L.
Improve the Customer Experience, from Start to Finish. Be Warm and Welcoming. Be Receptive. Demonstrate Social Skills. Walk the Customer to the Vehicle Rental. Keep Your Vehicles Clean, Inside and Out. Do Not Over-Charge the Customer!MARC O.
Customer did not leave a comment.barbara r. | Overall Experience
Customer did not leave a comment.Kambiz M.
Inform customer that it's best to reserve the machinery before going to pick it upMARIA THERESA LO T.
Customer did not leave a comment.STEVEN G.
Customer did not leave a comment.larry A.
Customer did not leave a comment.Loreto Louis M.
I did not receive my final invoiceJEFFREY S.
Customer did not leave a comment.NICHOLAS G.
Our experience was very positive +10, in picking up a car trailer. Rep assigned us to a newer one, knowing we were going a far distance in an emergency and we very much appreciated that. Please keep up on the fine conscientious work! Much appreciatedRon K.
Location and facility was nice. I used the app so met no one. App was easy to use. I would recommend making it a little more easy to figure out where to park the vehicle when dropping off after hours and where to put the keys. Wasn't hard but being tired after a long day took a few extra mins to figure out.Susheel M.
Customer did not leave a comment.VICTOR C.
Customer did not leave a comment.Jeff t. | First Impressions
Customer did not leave a comment.Patrick L. | Overall Experience
Customer did not leave a comment.David R. | Overall Experience
Jacob was very nice and very helpful and made our whole experience less stressful thank you for all your services and help!Jesse M. | Online Move In
Over all I was a satisfied customer.Judy R. | First Impressions
Customer did not leave a comment.sidney B. | Overall Experience
Customer did not leave a comment.Sumeet U. | Overall Experience
Customer did not leave a comment.Bhanu Prakash A. | First Impressions
Ed was terrific and took care of my concerns in a efficient and caring manner !ANNE S. | Overall Experience
Greg was SOOO helpful and I Thank him ... Excellent service ...I am so Pleased with the service ...!!!ronald J. | First Impressions
Highly responsive staff, friendly, with fair rates. Excelllent, safe, affordable place to store my RV. Location manager and other staff are very responsive. Highly recommend.steve t. | First Impressions
Excellent service and very well maintained...assistance was greatemmilie r. | Overall Experience
We have been there for 20plus years and think it's the best for service. The only reason we are leaving is our work is 400 miles away now. We would highly recommend is center to anybody. Thank You! Gary / KeikoGARY F. | Overall Experience
Customer did not leave a comment.BENEDETTO G. | Overall Experience
Customer did not leave a comment.MATTHEW J. | First Impressions
Nice folls! Helped me with a lost key saving me lots of time.MARK M. | Overall Experience
Customer did not leave a comment.Qnshasa P. | Overall Experience
On line move out checkout didn’t work and was frustrating. After several attempts just went inside to do it the old fashioned wayCARMEN F. | Overall Experience
The staff was very friendly and accomodating.Jennifer C. | First Impressions
Customer did not leave a comment.Reynaldo R. | First Impressions
Customer did not leave a comment.Va L. | First Impressions
Greg and his team were very professional, cordial and helpful!Rick L. | Overall Experience
The storage unit was fine. The staff were good and above average. But the access hours were a bit restricting.Wayne G. | Overall Experience
I’ve had this storage unit for 9 years. Always felt safe and secure. The prices seem to go up every year so I finally made the move to empty the unit. You made me realize I can buy all new holiday decorations and camping equipment each year for less than storing them. Thank you.EVA H. | Overall Experience
Customer did not leave a comment.Amanda S. | First Impressions
Customer did not leave a comment.EMMILIE R. | Overall Experience
Very professional service. Courteous staff and managers.Steven H. | Overall Experience
I would like to get a gate remote.Tim M. | First Impressions
Customer did not leave a comment.yoga retreat c. | Overall Experience
Thank you for being so accommodating!Angeli A. | First Impressions
Two issues where I had to change to a different storage unit when the one I reserved was overrun by ants. When the employee made the change she accidentally moved me out of my other storage unit. It was a good thing I discovered the mistake as U-Haul probably would have cut my lock and then sold my possessions :-( Overall the experience was good other than what I just described.Tim T. | Overall Experience
Customer did not leave a comment.Steven H. | First Impressions
Customer did not leave a comment.Sachiko Y. | Overall Experience
Great staffVic L. | Overall Experience
Overall a good experience with Dublin U-Haul!Tom H. | Overall Experience
The storage unit was just what i needed! It served the purpose for a safe contained space while i needed it. Staff were almost always there at the counter to help customers, which is to say I rarely had to wait for service. When I did have to wait for a staff person to return to the counter, it usually wasn't for very long. The younger staff are not friendly, but they do their job. The older staff are pleasant and friendly and i always felt like i was getting better service when the staff were kind, gentle and pleasant.GINA T. | Overall Experience
Customer did not leave a comment.Vic L. | First Impressions
Greg and His Team Have Always Gone Above and Beyond for Me and My Family.Holly A. | Overall Experience
I would have rated this 5 stars but wasn't informed of how to properly move out of my unit. I told the Uhaul employee in person that I was moving out of my storage unit on the 7th when I rented a truck to do so. I asked if he could cancel my reservation of the unit and if I needed to do anything else. I was told no. The next day my bank account was charged for the unit and I had to submit a cancellation through the website. I wasn't told that I would need to take further steps else be charged for the unit and so I am very unhappy and will be filling a claim with my bank for the return of my $114.Tiffany L. | Overall Experience
My personal information was entered into the system incorrectly and I never received a bill - instead a late notice was mailed to my friend which was annoying and embarrassing. There is not much light in the interior storage facilities. Every time I tried to call no one answered the phone.Mona B. | Overall Experience
Customer did not leave a comment.Donna D. | Overall Experience
Customer did not leave a comment.Elyas R. | Overall Experience
The price of the unit was much higher than my past experience with other places. I had a unit in Pleasanton twice as big for $10 less than what I was paying here.kathy G. | Overall Experience
I tried to contact manager (via phone - no answer - and email) to inform of move out date as our billing date is close to same day.....instead of a response, I got a receipt for the billing which was ONE DAY in to the new charges BEFORE they were actually due....I feel entitled to a refund!! Unit was empty in two days DUE TO THIS LOCATION NOT HAVING THE ACCESS HOURS THEY HAD WHEN WE MOVED IN!! ACCESS HOURS ARE STATED TO BE UNTIL.10:00 PM - EVEN CORPORATE SAID THIS...YET 7 PM WHEN OFFICE CLOSES - ACCESS ENDS. This has inconvenienced me on more than one visit to my unit. Not sure what happened because the place was cool when we got in....Nov. 2019.... .Heidi Z. | Overall Experience
Customer did not leave a comment.Sasha S. | Overall Experience
Although maintenance was good, I did note the right side lower guide on door needed attention and repeat it now for emphasis. Thank you again, Kent.Kent S. | Overall Experience
Customer did not leave a comment.LLOYD C. | Overall Experience
Best facility I have been 2Jina S. | First Impressions
Customer did not leave a comment.Mauricio D. | First Impressions
I cannot praise the Dublin facility enough. Greg, the manager, is a lifesaver. When the Oakland Uhaul storage facility flooded, he and his team moved my belongings to the Dublin facility while I was traveling for work. Excellent professionalism!!WANDIE G. | Overall Experience
We enjoyed renting here. The staff and manager are amazing people and provide greaf customer service.JENNIFER L. | Overall Experience
I rented a cargo trailer that was recommended, but ended up being too small. So had to order another trailer last night at 7pm. I had to leave my UHaul out on the street when the store closed, to hook up another trailer. Rented a 10x10, but you all close access to the gates and storage too early (7pm), so I had to rent at Oublic Storage (who has access until 9pm). Brought the open air trailer back at 10pm (3 hours later), but couldn’t easy return it, as the clerk apparently never checked the unit in. Then I had to wait on the phone in a woman who was trying to fix it. I had to send pics. Then I had to buy a hydraulic jack so I could lift my full cargo trailer back on my truck at 11pm.Matt S. | First Impressions
Customer did not leave a comment.GLEN S. | Overall Experience
I felt very welcome! Staff was awesome! Service was superb!Jose V. | First Impressions
Greg, worked with us during our time there and grateful for his help to clarify all the issues. Very convenient location, clean, and friendly, helpful service.George A. | Overall Experience
Overall, this experience was great in theory, but poor in execution. Our unit was supposed to be ready to go with a lock inside, but when we arrived, the unit had a padlock on it. We had to drive back out the entrance and go inside the store (which we were trying to avoid due to COVID) to finally track down someone who could come unlock it. This was after I'd tried calling only to have the line hang up. The guy unlocked the unit while we were still unloading stuff so we didn't get a chance to make sure there was a lock inside before he took off. Sure enough, there wasn't a lock, so we had to make a second trip back up to the front and into the store, where this time there was a long line of people (again, trying to socially distance here), to ask for the lock. All in all, I can't complain too much - it was free with the truck rental. But for something that was advertised as effortless, this took a ton of time and social interaction we just weren't prepared for.R Harris G. | Online Move In
Greg Ordonez was absolutely wonderful. He was very helpful from the very beginning to the very end. He got me two storage units right away when I needed storage. He was very helpful when the movers I hired, Uhaul-IHaul, screwed me over. I can’t say enough good things about Greg’s service, he is very efficient and extremely caring especially with the pandemic that we are going through. We need more workers like him. Thank you Greg!Lisa D. | Overall Experience
Greg Ordonez exemplified excellent customer service solutioning my case.regnial a. | First Impressions
I reserved a 10x20 unit and a 10x10 unit. I was delayed in my return of the 26’ Truck and checking into the storage unit due to protest. I called the service center and sent messages daily to inform them of my progress and when I expected to arrive to the storage unit. When I did arrive and attempted to check into the storage unit, I was told I had no reservation and they didn’t even have a unit in that size available for me. I was able to pull up my emails showing my reservations, but it didn’t matter because they had already rented it out. I chose this storage location because I had 12’ kayaks with me, and I needed the 20’ storage unit. The store did offer me 2 10x10 units instead. But it was less than ideal and I had to purchase a 3rd unit as well because I had to store my kayaks in the unit at a less than ideal angle do to the small size of the unit. I plan on contacting customer service at a soon and discussing the cost of a 3 10x10 units vs the cost of a 10x20 unit. The people working in the store were courteous and helpful, and I don’t think that it was there fault. I’m not sure where the issue was, but it made it an extremely unpleasant experience. In the future I can’t say for certain that I will use UHaul storage again.Dylan P. | First Impressions
I had reserved a unit of my liking, come to find out they didn’t had my reservation. I also rented a truck but they didn’t have it when I arrived. ( they ended up giving me a bigger one at same rate) but the fact that I had to wait when I had done the online reservation plus I had to go home and try to find a unit that I could used to no success I ended up renting one there indoors which made my moved a lot harder plus delayed my whole day.jose a. | First Impressions
Customer did not leave a comment.Jesus M. | Overall Experience
Edward is the most welcoming and caring employee we have ever met. You are very fortunate to have him. He truly goes above and beyond! 5 stars! We will always recommend this location and let everyone know how wonderful it is. Thank you Edward!John M. | First Impressions
Edward is very knowledgeable and helpful. We have never received such wonderful customer service. We will be back and are so thankful we found this wonderful place for our Uhaul truck rental and/or storage. Thank you Edward for caring!John M. | Overall Experience
Customer did not leave a comment.Daniel S. | Overall Experience
Nice friendly staff. However, they are working on correcting a rodent problem in some of the units.Kenneth w. | First Impressions
excellent service and very courteous employeesWilford K. | Overall Experience
All the employees were super helpful, nice and efficient!Virginia D. | Overall Experience
I would definitely use this facility again. Staff is very polite and friendly. Units were clean and safe.Carol P. | Overall Experience
In the 30 years, yes 30, I rented a space there I had no problems with either the security or the cleanliness of the storage space. My reason for leaving - I moved out of the area. Thanks.DANIEL R. | Overall Experience
A big thank you to Greg and his team. They were always helpful.ERIC K. | Overall Experience
I forgot my keys to my lock when getting a new storage space. They were nice and left their lock on until I could bring my set. Perfect! Very helpful, explained everything, and nice.Lisa F. | First Impressions
Thank you!stevie W. | Overall Experience
Truck ran smooth, no problems. Customer service at Florida pick up and California drop off were A++. Thank you for your great service! Happy Holidays!Carol P. | First Impressions
I always enjoy renting from Uhaul and this location especially.Robert E. | Overall Experience
U Haul employee called me 7:30 AM the morning of my move to tell me that my reserved truck is NOT available. And I have to go to U Haul Livermore to pick up different truck. It was inconvenience.Faten t. | Overall Experience
It's has been a couple of years since I have experienced Superior customer service! I would like to thank Edwardo Montalvo and his staff for accommodating me and Storage c137. Thank you!Christie S. | Overall Experience
Having my storage at U-Haul in Dublin has been great for the last five years. The place is clean, well kept, well lit and the climate control in the units always worked properly.JON G. | Overall Experience
contacted the facility and found they had what I needed. went to facility and was handled with the utmost professionalism. I highly recommend this u-haul facility. will use them againWilford K. | First Impressions
Not enough staff at times and wait time to be served was excessive and staff was over burdened but always pleasantTerry G. | Overall Experience
Excellent and quick customer service. Thank you Caileigh.Sakura F. | First Impressions
I unloaded my car from the tow but received a $10 charge.Steven M. | First Impressions
i have used this store many times in the past . The staff and the owner have always been very helpful and kind to meAnthony P. | Overall Experience
Great placeDarrius H. | Overall Experience
Was helped immediately and was quickly able to complete contract for RV space.. All questions were answered and the U Haul employee even walked me out to see the site.. Great experience..william m. | First Impressions
Great service, friendly staff!ARTURO T. | First Impressions
I have been a storage unit customer for over 15 years and recently closed my account because I moved out of the area. I recommend the Dublin U-Haul Moving and Storage.LARRY H. | Overall Experience
Fabulous service and prices.Debbie K. | First Impressions
Great people! Great service!Rich B. | First Impressions
Walked in and in 15min I had a storage unit and ready to move in....thank you! Great service !emily c. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!