Customer Reviews for U-Haul Moving & Storage of Dublin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Dublin

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Alan H. on

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Leslie B. on

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Daniel B. on

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They switched the pickup location and the time on me without notice. Plus I paid for mileage and the new location was almost 10 miles away.

Leslie B. on

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Ren B. on

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Dan M. on

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Service was outstanding

luis A. on

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FREDRICK R. on

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JESSE H. on

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SIDDIQ O. on

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Great customer service

Rafael M. on

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great customer service very pleased with service

Scott H. on

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Great staff. Super friendly and efficient. I have rented many auto transports from Uhaul over the years. Although everything worked out fine, this was one of the worst in terms of condition. Major dents and damage on the fenders, missing chain and rubber parts that are used to secure the vehicle to the transport. Although the staff was great, I was r eally disappointed in this rental.

GARY C. on

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Excellent customer service!

CHARLES S. on

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Have more trailers available on short notice.

Dave M. on

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After hours drop, but we have worked with this team a number of times in the past. Always a great experience.

Rajiv N. on

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Romel T. on

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BRIAN W. on

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So easy to get what I need here, every single time. The staff are always helpful and friendly.

Shane E. on

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Maria F. on

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Always great service, and Daniel is always especially helpful!

jerry f. on

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CK T. on

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Phil P. on

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I went to have a itch installed in Oakland. I was told all parts were in stock. The hitch was not. There was one in Sacramento. I then drove to Sacramento the same day to get the hitch. Oakland was booked for a week and recommended Dublin, CA as the closest place to have the hitch installed. This was an annoying and costly, in time and money, runaround due to poor inventory control procedures.

ROSEMARIE V. on

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They met all my expectations great customer service

Kent J. on

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Awesome experience and nice people!!

lance t. on

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Greg and crew are awesome.

John W. on

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Every thing was great at both ends!

Duane T. on

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The guys that work at this Dublin location are extraordinarily great!

LARRY J. on

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David G. on

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General Manager Greg Ordonez was great. Very professional 5 star customer service,

Roger U. on

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I do not remember the guys name that helped me but you guys need to give him a raise of at least a dollar & an extra weeks vacation with pay.

Larkin M. on

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Have enough representatives available to reduce lengthy wait times.

Cameron S on

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The timing of the pick up to drop off was great.The truck itself was fantastic.We even rented a storage unit at U haul because the fist month is free and its climate controlled. Perfect

charles b. on

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Great service! Before arrival, agreed to stay late if needed to meet customer coming from 60 miles distance (Fri nite traffic) Had trailer pointed out and ready to go

rob t. on

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KEVIN R. on

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The tech that helped me with pickup and drop off (Dan) was great. Friendly and helpful. Thanks.

Steven S. on

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bouncy ride, not too good alignment. vehicle felt unstaedy.

Judy B. on

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Anne N. on

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Great customer service

tim h. on

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Kevin S. on

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Cynthia D. on

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Daniel was very helpful and took much time giving me the details I needed for a safe move. I appreciated his support.

Richard M. on

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Repeat customer here. Perfect equipment/services, location and staff.

Jason M. on

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rat droppings found on my stuff

Nareshkumar B. on

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JANE P. on

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I would have given them an excellent but they forgot to put the hand truck and blankets in my vehicle before I departed. Had to drive all the way back from Danville... However, they did make it up to me with extra gas mileage, which was helpful.

William A. on

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Great service at pick up and drop off. Thanks for helping Adams Autoworx move into our new shop.

JOhn D. on

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I reserved a car hauler two weeks ago and was asked the night before pickup to fill out the application online to speed up service. When I went to the location I had chosen the next morning, they told me they transferred my pickup to a location about 7 miles away. So I went there and stood in line (again) only to find out the didn't have my car hauler - the person did not turn it in the night before. That is bad - really bad. Then they transferred me to "traffic" and told me they would give me a $55 credit to apply to this rental and that I could pick up a car hauler in Dublin (25 miles away). So I did that, went 25 miles up, 25 miles back, loaded the truck and took it to Concord (45 miles away), then took the car hauler back to Dublin where we turned it in - going about 70-80 miles and adding 2+ additional hours to my Saturday (a total of 4.5 hours) to get done something that should have taken about 2 tops. I was told I would get a $55 credit, but they charged me full price. I would like that $55 credit to my credit card asap please.

BILL C. on

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Great customer service!!

michael d. on

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Staff was friend, extremely courteous and helpful.

KEVIN M. on

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STAN M. on

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I wanted to rent the open trailer from dublin office, but scheduler decide san lendro was better for be. I would have appreciated a phone call versus a text Instruct the call center staff to solve problems.

Anahita P. on

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Scott S. on

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Charles B. on

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service was fast and friendly. reserving and pre-check in online made the process very easy. no problems. no hassles. no worries

Hal H. on

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Malcolm N. on

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Nothing. Mr. Rogers way absolutely amazing. He was quick, accommodating, kind, energetic, and informative. He exhibited no signs of it being the end of the day and he had this energy with every customer he served. Please honor him.

todd k. on

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David D. on

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Initial equipment wasn't cleaned or properly returned to service but manager noticed before I did and made certain it was resolved with little fuss, he brought around a replacement van quickly and there was no delay in my day. Was very impressed with the team!

JOhn D. on

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I reserved a car hauler 2 weeks ago, filled out the form the night before at the request of the manager, showed up exactly at 8am on Thornton and they told me they moved the trailer to Grimmer. Went to Grimmer and they said the person that had it did not bring it in, so they could not help me. Went to Dublin where I was supposed to have a discount (and didn't get it), had to head backwards back to Fremont, load the truck, go to Concord and then drop the trailer back off in Dublin. A 2 hour+ delay in my day and ridiculous. I like the people there, but the service overall from UHaul was awful.

THILAK T. on

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Kunling L. on

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First time to drive an almost brand new uhaul vehicle. The van is great.

Young C. on

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I did a pre-check in online because your site said that it would cut my time in half and I would save time by checking in early online. When I arrived they asked me the exact same questions that I was asked when I checked in early online. It was as if I didn't even check in online even though I did. So the early check in doesn't save any time for us. Also the staff that was helping me couldn't find the truck that he rented out to me so he had to return and get me another truck to rent. Your check in process needs to be more streamlined.

christopher h. on

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omar l. on

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I dropped off after hours.

TOAN P. on

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Michael W. on

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Anthony b. on

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nicholas f. on

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Manager there was great will let everyone I know about this uhaul for moving services!

ROBERT R. on

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BLAIR B. on

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Hans s. on

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Robert C. on

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Very Good

Kevin B on

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Daniel at the Dublin store was amazing and worked so diligently to get me taken care of as quickly as possible. Thank you!

Robert K. on

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ROBERT k. on

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BRIAN L. on

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Good customer service, very friendly employees. Thanks

dean c. on

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Jack R. on

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Nick W. on

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rita m j. on

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Billy N. on

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It was great to have a live person call me the day before to confirm my reservation. He offered me to come in early to beat the lines, which turned out to be a great idea.

joann t. on

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Compared to previous experiences this was a breath of fresh air. :))

jasmine d. on

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Disappointed with my experience. I reserved a truck on May 13th through Uhaul.com and received a confirmation. My reservation was for May 27th for a 10' truck. I was picking up the truck from San Ramon Valley Storage. When I got there, they had no record of my reservation even though I had received confirmation from Uhaul. I then had to drive to Dublin to pick up from another location. I was charged $59.50 for the truck due to how many miles I drove. If my original reservation which again came with a confirmation was honored then I would not have had to drive so many miles. I will not be using Uhaul again nor will I be recommending this company to friends and family. This is unacceptable and poor customer service.

AMIT P. on

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MARSHALL L. on

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Ron M. on

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Doug R. on

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DONISHA K. on

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Great service consistently

LILLIE s. on

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Thank you!

Samuel C. on

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In this store everything is okay,employees are polite and very helpful "very happy cutomer".

lars h on

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Greg Ordonez was excellent. He made the process simple and expeditious

EULISES B. on

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bret l. on

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Great place for all your uHaul needs. Greg especially is super accommodating and has always taken great care to make every rental easy and smooth.

Mahendra G. on

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The dealer could not refund for the online booking, unused addons. Had to call customer service to resolve the issue.

Maurocilo C. on

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Evan was very nice and professional. Great customer service.

LINDA G. on

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The steering felt "loose" on the truck. Maybe tighten it, if possible. Otherwise no problems. The people who work at the Dublin location are fast and friendly.

CORLON B. on

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Babar A. on

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excellent & courteous service

Scott W. on

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Corrie B. on

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Amazing service. Amazing facility.

MUKESH A. on

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ken b. on

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Clean, friendly, helpful. Hooked everything up for me. Safety check. 5stars!!

Joe F. on

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PHILLIP R. on

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The staff is friendly and knowledgeable the care they so in setting up the equipment is above and beyond any other rental company

John S. on

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Sean S. on

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The after hours drop off option was great! This location's personnel always go above and beyond. I have rented trailers here many times and will continue to do so. Thanks, Dublin U-Haul!

Raj N. on

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Very nice frindly staff to assist and help.

Stuart H. on

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Once again, at the last minute, U-Haul decided that I need to pick up the truck at a different location than the one I booked. No compensation, no $50 reservation guarantee credit. Lots of "we're sorry". What horrible customer service. I guess that's what you get when you have a monopoly.

JEANETTE A. on

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Chris S on

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Limited hour due to issues

Glenn C. on

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Sam H. on

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Joe M. on

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I customer service and staff at this location. They took care of this quick and very friendly

Unnikrishnan N. on

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Yixiao S. on

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Very fast pick up and return, clean vehicle, I'm very satisfied.

AMANDA Y. on

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BRIAN O. on

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Babar A. on

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Dean M. on

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It was a very busy when I rented a truck yet things ran smooth in the check-out process and the staff was friendly and professional. The supplies I needed where available at the store at a reasonable price. As far as improvements go I don't see a need if things are running correctly.

Ronald T. on

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carl s. on

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Ahmad A. on

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tires are old, got punctured, window rear mirror issue

Allison J. on

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Great customer service! Had a wonderful experience.

Patricia P. on

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LEVY B. on

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The customer service person who checked me out, did a great job and was very informative on uhaul products and services. I was delighted by how simple is was to return the equipment and the person who helped me to do that was excellent as well.

steve m. on

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Rudolph H C. on

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Excellent location, equipment, people, and service! Thank you!

TERRY K. on

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There was a small problem but the logical folks took care of it. I will use this uhaul location again

charlie g. on

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divya v. on

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Saeed S. on

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Michael C. on

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Honestly, I think 0.79/mile is a little high for a local pickup rental around town for an errand. Mileage charge is almost the same as truck charge. Something to consider. Staff at U-Haul Dealer was really good. Everything explained clearly on rental pickup.

KEITH T. on

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Even though I reserved the trailer size I required a few weeks in advance. They did not have the size trailer I reserved when I when to pick it up. I had to settle for a much larger trailer than I needed and as I was traveling to Colorado from California it cost me way more in gas than I had anticipated. Atleast they did not charge me more for the larger trailer.

Robert T. on

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I was disappointed the I could not rent a closed trailer and had to take an open trailer for my personal moving items. UHaul needs MORE trailers on the weekend. Reservations don't work.

richard c. on

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BARNEY F. on

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Steve F. on

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Would have been great to see a larger inventory. I wanted to upgrade to a larger trailer, but they didn't have one that wasn't reserved.

Greg M. on

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Herbert M. on

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Larry G. on

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Gary H. on

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No suggestions - its all good.

Kent M. on

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yoshikuni u. on

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Tell the people renting the trailers for the first time that empty trailers bounce and make lots of noise when pulling but when it is loaded with weight, it is very smooth and almost noiseless.

Bogna D. on

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staff was super friendly and helpful

Jim J. on

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Easy pickup, easy return. Trailer pulled smoothly and lights all functional. Perfect.

Jon B. on

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Really nice guy for the return process...

David B. on

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Farhan U. on

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Romy P. on

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john p. on

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Pete B. on

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No one was outside when I dropped the truck off, as soon as I got inside someone apologized for me having to wait and took the keys and I was on my way.

Carl I. on

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Jaclyn W. on

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Daniel (I think) Rogers was great and really went above and beyond to be personable and informative.

nick s. on

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Great service. Keep up the good work! Your hard work made my move easy! Thanks! ????????????????????????????????????

Andrea K. on

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Matt S. on

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GABRIELLE V. on

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Prices are exorbitant, especially for local moves.

KEVIN R. on

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Sean A. on

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I found the experience of renting a truck very easy and extremely appreciated while moving. 10/10 great service.

Kal M. on

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customer focus. great service

Thomas A. on

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The trailer was a bit beat up with dents and bents. The lights wouldn't work properly but since I was only driving during the day, not a big problem, short haul. However, the staff was wonderful! Friendly, professional, and helpful. Definitely use them again based on them!

ROBERT N. on

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Keep up the great work!

RON P. on

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On check out I was overcharged by 100 miles. I made the mistake of allowing the check out rep to email me the receipt instead of going over it before I left. So I did not see the error until I returned home. I am assuming he simply made an unintentional mistake I am currently trying to resolve this with the manager of the store Obviously I would NOT recommend allowing them to email you the final receipt Hopefully next time I won't have this problem

Rakesh G. on

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Michael W. on

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The gentleman who served me at a Dublin location is amazing. He was friendly and customer centric in his approach. I believe his name was Greg Ordonez.

JAMES S. on

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Quick and easy!

Steve K. on

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YOGESH M. on

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Staff was really helpful and friendly. This is second time I am renting from this location. Really great team !

Michael O. on

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Very quick service

Kim D. on

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Vehicle transmission was very rough - when I would slow down - it would down shift automatically and was dramatic - didn't seem normal to me and I drive a lot of large vehicles and this was the first time with a UHaul truck that I encountered this problem.

Robert h. on

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penna s. on

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We could not have asked for better service, a cleaner truck or a smoother transaction moving fr P'ton to B'wd spur of the moment! Thanks Darrell (sorry if i misspelled your name)

YABIN L. on

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ARMIN A. on

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I've always had good experience at this location. They didn't offer anything to satisfy me but it was not their fault to beging with. The representative on the call center had given me wrong information and reservation. I had requested an open utility trailer, she reserved a cargo trailer without letting me know which resulted in leving two items behind when moving due to not being able to fit them in an inclosed trailer.

Kyra T. on

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Great experience overall. Wish there was an easily accessible gas station nearby. All the ones in the area are near busy intersections.

LOWELL E. on

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Harry C. on

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John P. on

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Nothing. They were helpful and friendly and rental was at a fair price. Couldn't ask for more. Thx.

phil g. on

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MUOAZ I. on

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Paul P. on

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Wendy K. on

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Love the online advance checkin feature. Edward was great!

George s. on

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LARRY S. on

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FNU A. on

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David B. on

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The gentleman who checked me in was enthusiastic and friendly! The man you checked me back in when I dropped off was very very busy but also very friendly, great job! Lot was clean and organized, well run!

Jeff M. on

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What a great experience. Everyone was nice and attentive. I rented last time from Budget and it was nothing like this experience.

Pamela R. on

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Good place, professional. Check in was quickly accomplished.

LYNN F. on

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MOJTABA N. on

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Very help full

GREG S. on

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phil f. on

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The reservation process was seamless. All options and costs were explained in advance. When I arrived to pick up my vehicle, it was clean and ready to go. Not only was the entire process easy, it was fast also. I'm very please.

ANITA D. on

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Lorane B. on

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Oleksiy B. on

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OLEKSIY B. on

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Eun C on

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The staff members at this facility were very helpful and courteous.

Keith E. on

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William G. on

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Andrea K. on

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noreen t. on

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I asked for a one way and they let me leave with a local. It caused a lot of trouble to drop it off.

STEVE D. on

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I always get excellent service at the Dublin, CA store.

GREG S. on

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Greg, the Manager, is great. I'm a Realtor and rent once or twice a month and the crew always takes care of me.

Keith G. on

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Great friendly and efficient service. Rent from them periodically and always good experience.

jerry k. on

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Rajvinder G. on

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The best rate for a day in town comparing to any other Rentals.

Adam A. on

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The team in Dublin is great. They have been very helpful meeting both my rental and storage needs. Most UHaul places are very good, but these guys take it one level higher. Best I have ever worked with.

THOMAS L. on

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I have absolutely no complaints employees where very helpful very fast to get everything hitched up and understanding about any issues and explained everything with great detail around the 15th time I have used uhaul always the best.

Alex S. on

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Second time renting a trailer from this location. Both times with different vehicles and needed ball mounts. I have received nothing short of amazing service renting and purchasing the proper equipment.

jasmine R. on

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U-hual in Dublin was amazing with there customer service! I was over charged for my rental & they helped me out. Even when the customer service office couldn't. Both gentleman were awesome & helpful. I was to the point that I would never use U-hual again, but the amazing gentleman's that helped me changed my mind. thank you both you have amazing customer service skills.

JASON W. on

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The people there were helpful and prompt - greeting - paperwork - bringing truck out of the yard. I'll be back. We'll done.

KEN M. on

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Kathryn C. on

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Hafsa K. on

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Elizabeth A. on

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Keith E on

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Daniel Rogers was very helpful and explained every step of the process to rent a storage space. He make the process very easy to understand- Thanks

jerry d. on

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Jimmy P. on

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Thank you for the awesome customer service.

William G. on

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brendan d. on

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Daniel provided just awesome service, professional and helpful.

JOSE T. on

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Robert F. on

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Kathy S. on

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Guys in the office we very helpful and friendly and appreciate the clean overall environment - office area, grounds and vehicle. Thank you.

Keith L. on

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Silvia H. on

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PETER S. on

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Overall great experience.

Allison C. on

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The staff here was very passive as well.

Oleg K. on

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Ron F. on

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mike g. on

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Kristian S. on

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alejandro m. on

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TIM G. on

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douglas f. on

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Christopher D. on

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Staff was very helpful and quick getting me in and out.

David C. on

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ordered and paid for furniture pads and dolly. Found out that both were not provided when I got home. Had to take an extra 30 minutes to drive back to U-Haul location to get ordered items. Very inconvenient and a waste of time.

George n. on

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We had a mileage traveled discrepancy when we returned the truck. Somehow your branch calculated that I traveled 3 times the actual mileage. The manager on duty was very accommodating and reduced to the mileage charge to a fair amount. I would suggest that you instruct your employees to have the customer take a picture of the odometer so that there is no confusion/conflict when the truck is returned. Although, overall, a great experience and a great value...and the discrepancy was handled professionally and to my satisfaction...Kudos the Dublin CA branch and their staff!

ROYAL L. on

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Great service, even on after-hours phone call. Thanks.

sharon w. on

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Fast service and assistance in purchasing needed moving supplies. Thank you

BRAD D. on

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Matthew W. on

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Dan O. on

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Excellent, quick service - greatly appreciated.

Jill V. on

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James C. on

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I was quickly greeted and was quickly on my way.

Ruben E. on

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gary p. on

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Wladyslaw O. on

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ric p. on

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Mark N. on

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The team at this facility is extremely helpful, we've rented trucks and trailers from this faculty several times with complete satisfaction .

Rodney P. on

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The mana fee is very unprofessional and makes promises that he doesn't stand behind. Would not recommend at all. When they offer to call from their cell phones to resolve an issue it's clearly because they know if they use the business phone it's recorded. Was charged over $2000 extra without my permission on a credit card they said wasn't on file. Poor business conduct.

Charles B. on

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simon y. on

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Sheryl P. on

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Always a perfect experience!

david b. on

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Great service

Peter M. on

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Staff at both check-out and check-in were extremely helpful and friendly, ensuring the most advantageous rate was offered and working quickly to expedite rental and return. I have been a customer of this location many times, and will continue to return to this location in the future.

Mary G. on

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It was fast and easy, both checking out and when I brought the van back.

JASON B. on

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The staff was very knowledgeable and very professional and quick..couldn't have asked for anything better..Even the restroom was above average.. highly recommend.

Devendra P. on

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Excellent and very quick process.

Ronald K. on

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JACOB H. on

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Rented me a broken auto transport trailer. Strap on passenger side was broken and not long enough to go around the tire and reach the rachet. Luckily I have a bunch of high rated ratchet straps accessible at the location of the car I was moving. When I went to return it to the same location the next morning I was greeted with locked door at 707am. Overall pretty dissatisfied paying for the use of a broken equipment.

Stan O. on

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The attendant who helped me, Ed Montalvo, did a great job. He answered all my questions and gave me a few suggestions that helped me with my move. Service is so important in running a business and Ed was on top of his game.

Madhu D. on

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Have an overnight drop box or mobile/ online drop off check in/ out..... like a qr code to scan to help check in inventory that was dropped off during the night

JAMES C. on

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I use this location a lot Weekly actually We purchase all of our propane for our forklifts here Also rent trucks in our peak season Entire staff very friendly and helpful Highly recommend this place

thomas c. on

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Poornakumaran V. on

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John M. on

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Very professional, polite and even remember my name after coming back in to return the equipment.

Jezebel B. on

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Natasha R. on

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I had the pleasure of working Daniel. He was absolutely amazing and new exactly what I needed to get me on my way. Daniel's friendly personality, knowledge, and fast pace made him a pleasure to work with! When my almost 4 yr old wanted to help he didn't hesitate to let her participate. Thank you To Daniel I would be back to this location!

Jeff F. on

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only complaint is slow telephone access and very long hold times. you must be routed to a central dispatch that is understaffed. had to call multiple times to reach the location

Richard M. on

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Reservation process was painless, and the folks at the counter got me in and out quickly.

CODI M. on

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good job !

VEERENDRA B. on

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In the first instance, the mileage information is reported incorrectly. They gave the the mileage information of some one else to mine and billed. When i cross checked i observed that I didnt use 60 miles i hardly used 5-10 miles, after calling the Dublin UHAUL then they checked and revised. This is bad if i did not check i might have charged more.

MIKE K. on

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Tyler W. on

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darrick f. on

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Lawrence C. on

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there was a last minute couple of switches of locations but it all worked out for the better.

atoof y. on

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I had the initial pick up confirmation at Pleasanton CA. but when I went there they forwarded to Dublin CA. that was inconvenient.

william j. on

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Jeffrey K. on

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I was a little late for my reserved truck and they already gave it away. The wait lines always seem to exist at this location. The wait times are long and slow. Some employees seem like they don't even want to be there or provide the customer with any help or service. The number of people I had to bounce around to just to get a truck was 3 because this guy didn't know that or that person can't do this.

DEVENDRA R. on

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ABAYOMI A. on

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Can't rate this location because it was a drop off after hours.

Alice D on

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Box trolley flatbed wouldn`t have been available at storage unit location if staff member had not been exceptionally helpful and brought one to us.

Victor N. on

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I had a great experience....with the stress of moving..it was nice to be greeted by a friendly and helpful staff. Thank you!

GODFREY M. on

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Very friendly and efficient staff. Arrived early and the equipment was already ready for me.

BRIAN C. on

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LEONARD R. on

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May s. on

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Mark H. on

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Customer service was exceptional!!!

Girish K. on

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Kathy h. on

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Provide an accurate drop off location. I was given a location that does not accept trailers and had to find another location.

Pamela S. on

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I had a very positive experience with this location. The staff was friendly and helpful. Daniel went over and above with wonderful customer service. Well done all! I will use this facility again!!

Pamela B. on

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ANDERS S. on

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Those folks are focused, professional help the customer like we're kings.

CYDNY M. on

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COREY C. on

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Service was very good and had no issues wh truck. Price per mile is excessive. But when you have few competitors you can get away with this.

ALERAT A. on

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Uhaul charged my account an extra $400 that should not have been and getting them to release my funds is proving to be a huge deal. I'm very disappointed and will nebver rent from Uhaul ever again.

MARK K. on

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TOM L. on

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AMAMDA KAY L. on

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Alean L. on

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MARQUIS K. on

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This service is outstanding and the employees are very friendly and courteous

LORI F. on

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STEVE L. on

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CHUCK O. on

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The truck was Awesome, A bit powerful for sure

DAVE C. on

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I would not know how to make the experiance better.The trailer was clean,well maintained.The customer service eas REMARKABLE.We had a death in the family and Uhaul seemed to be psrt of our family helping with discounts etc.I will always recomend you.

GAI Y. on

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Awesome!

PIET B. on

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Nothing,people working at this location are the best!!

KENNETH B. on

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Anthony M. on

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This was my second time renting a cargo van at this location, and it has been a breeze. The pickup process was quick and efficient. The return was even more quick with one of the representative waiting outside to take the rental back. Highly recommend.

PAUL H. on

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Doing a great job always.

SIDDIQ O. on

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I've been renting from this location for many years Rodger Danielle he's a great sset for U-Haul he have excellent customer service Thank your Sid

DALE C. on

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colin M. on

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KENNETH B. on

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BILL F. on

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Carmen F. on

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Barry B. on

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Nandor K. on

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Service is outstanding here. Highly recommend this place.

NIEL JUN T. on

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Douglas S. on

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My experience was perfect. My only suggestion would be to ask that a little more courtesy be employed in the parking lot. Someone almost blocked my car in with a very poorly parked Uhaul truck.

Ernesto T. on

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NEIL G. on

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JANET J on

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Thanks for 8 yrs!

elwood n on

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na

Simon T. on

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Carlos G. on

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Great service and nice employee in the office.

Rossana A. on

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Staff very helpful.

Stephen T. on

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ROBIN P. on

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juan m. on

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James' ability to drive customer satisfaction was refreshing, excellent experience.

Lisa L. on

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Toya B. on

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I believe Jason was my contact last night 2.3.17 and he was awesome. Got in and out quickly. He was extremely nice

Michael M. on

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teresa j. on

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Thanks for being great!

Jon Mark S. on

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Michael L. on

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MICHAEL M. on

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Keiran S. on

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Andrew R. on

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Rene A A. on

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Employees we're awesome friendly. I was there To pick up and drop with no issues Thank you

Anthony N. on

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Vehicle had 1/8 of a tank of gas when picked up. Had range anxiety as soon as I pulled out of the parking lot. Rented a furniture dolly weeks in advance. There were none available. Had to make do without. Was a very big hassle for us.

don b. on

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I had a reservation at the Pleasanton uhaul for Saturday at 8:00 am for a car trailer. I went into the location Friday afternoon and set it up personally for the next day. When I got there they had given it to someone else. They had it down for towing a 1959 VW and my Ford F250 2005 towing the car witch is the info that I gave them. But they had changed the first name to Charles and rented it to him. This dealership (Pleasanton Uhaul) I will never go to again and will not be referring any business to it! I never even got an I'm sorry! Thank god for Dublin having one and helping me get the job done.

Andrea L. on

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James M. on

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The service was excellent and fast Thank you

robert g. on

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Gloria G. on

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The staff was happy to assist

Janie R on

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Everyone I spoke with was courteous and efficient. we were assisted by Daniel the manager. He was excellent! Professional, efficient and friendly! Thank you

Jason S. on

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Jason S. on

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JASON S. on

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Jason S. on

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Jason S. on

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Jason S. on

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Jason S. on

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Kenneth H. on

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Vanessa F. on

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nellie c on

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All the stuff are really kind....thanks to all.

Rodrigo T. on

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teresa j. on

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All of the staff was swift, efficient,kind, and courteous. Those can all be rare these days so I'm extra thankful. Really great service. Thanks!

Edwin O. on

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David S. on

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I had reserved a truck at another location, which I confirmed on the day of pickup. They said they'd call when the truck arrived, but NEVER called me back!! At 6:00 I tried to find out, but they were closed. I called the corporate number and they told me the reservation was transferred to a location that was about a half hour away and that I had to get there in the next 45 minutes or they'd close. I called and asked that manager to stay until we got there as a special consideration, but he insisted that he would leave at 7:00pm on the dot. VERY, VERY disappointing and stressful to say the least!

David K. on

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Excellent service as usual. Best staff and lots of inventory for your moving needs.

kevin s. on

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Nothing at all! My service rep Clint was very thorough! Great experience again!

brad c. on

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We came back to the location at 6:58pm, right before closing. The employees decided to run to the front door, lock it, laugh, and then decide to turn off the lights and the "Open" sign so they did not have to help us. We had 2 minutes until closing and they deliberately did not want to help unload the trailer hitch from our truck. It wasn't like we were asking for much, just wanted to show up before closing to return the trailer hitch. I have never experience customer service like that. Absolutely appalled.

Sonja R. on

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Nicole Y. on

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Great customer service, person was patient and helpful!

Mir S. on

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Friendly staff

Frederick J. on

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Byju M. on

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GREGORY T. on

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Annette C. on

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The representative was excellent. Very good customer service skills. There was water in the truck I was given, so he immediately found me another truck and had me driving off in 5 minutes.

Julie R. on

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I have rented at several different uhaul locations but renting at the Dublin location is the best. Well staffed, friendly and knowledgeable. Very close to freeway and you can drop off after hours if needed.

DOUG K. on

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The entire office and crew was excellent and very professional.

GARY T. on

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linda b. on

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Easy to reserve pickup and drop. Excellent experience

al r. on

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rosemary f. on

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Tom H. on

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Tom H on

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One of the best U-Haul locations. Excellent customer service.

Tracey H on

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I arrived just a few minutes before the office closed with our RV and was met by a friendly, efficient staff. After unpacking all day we just made the closing deadline and were so relieved!

JUNICE S. on

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Excellent service that I wouldn't think of going anywhere else!

Carmina C. on

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Dublin branch was great! I'd like to thank Greg for all his help with this process. He made things so much easy for me and my family when we did our move. I would highly recommend this branch for any in area or close to area moves.

ROSE S. on

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steve t. on

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I wanted to rent a furniture dolly and Dublin store did not have one available; if these dollies are very popular, then you should stock more of them.

Jeff C. on

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No Comment

Mark M. on

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FRED V. on

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Melinda P. on

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Great every time!

Hailey V. on

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Frederick J. on

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I checked in online but the agent found it necessary to verify almost everything I did on the online check-in. This slowed the process down.

Sharon H. on

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Great customer service. Needed an adjustment on the billing, and was handled quickly and with a "smile". I have used the Dublin, CA 94568 location many times over the last 20 years, and have always had a great experience.

Tom M. on

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MICHAEL S. on

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My truck had bald rear tires with the ware bars clearly viable.

John S. on

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Don't know, The staff was very time efficient , courteous and, did everything right. I will return for my next rental

ZARI J. on

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The door to the back of the truck was stuck, It made our move so irritating, The steering wheel was rubbed off and feel like a sanding paper. over all this was a bad deal.

STAN M. on

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Quan provides excellent service.

CHRIS G. on

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The Dublin team is always there for me, great job!!!

Lyman W. on

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AMIR M. on

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All staff are nice They work as a team That's all it matters

ROBERT C. on

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ERIC B. on

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I ordered the trailer out of Hayward facility and received confirmation invoice for that facility. My rental got bumped to Dublin facility with no notification to me. Furthermore, I arrived late for my pick up and found out that the only trailer that could do the job ( which was reserved for that reason) had been given out earlier and was not back causing 2 hours of downtime. This is the level of "quality" service I have grow to expect from UHaul. Unacceptable, and I will be sure to tell my 5 unacceptable experiences with all who will listen.

cynthia a. on

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Great experience. No line to check in. Attendant met me in the parking lot when I returned vehicle. I would definitely use this UHaul location again.

Ryan G. on

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Samantha S. on

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It was so easy to check in and out. I ordered online. The truck was new and clean. They were outside ready to check the truck back in when we pulled up. Fantastic service.

Rod D. on

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George P. on

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Tim L. on

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The check out was quick and easy. In and out in about 5 minutes. Excellent!

TOM S. on

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Great job - the people working at this location are outstanding. They are fast, efficient and very customer centric. Greg helped me this last visit and was fantastic!!!

Jeff K. on

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Dan was very helpful and quick. I would definitely recommend this location.

jim b. on

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Great customer service

fred v. on

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PIET B. on

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They are the best. Daniël is super!!

Joseph P. on

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Stacy S. on

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Robert L. on

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Only spoke to someone on the phone. Dropped vehicle after hours.

Qinyi Q. on

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David F. on

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SATISH V. on

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Courteous and helpful staff.

michael b. on

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When a cargo van is reserved for the same 2 times every year for our toy drive thats been running for 16 years now..you should really have them for your customers..I dont want to drive a 10 foot box ever again....it was not easy to navigate. Thanks

Wagdy D. on

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Tyler M. on

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Ravish S. on

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GAI Y. on

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DOUG K. on

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Melinda G. on

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Brienne L. on

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Very easy to drop off- I didn't have to wait for help despite there being multiple drop offs and the man that helped me was kind.

SALEEM K. on

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Carmen N. on

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A gentleman named Edward helped me with my rental. I asked if I could leave the rental in the parking lot so I could pick up the other driver and come back. He informed me that once it's been rented out it has to leave the property. He then offered to move it to the street and park it for me. Once I came back with the other driver we realized that we needed a dolly, Edward was again extremely professional and helped me in seconds for my second request. I have worked for a well known customer service based company for 7 years and would love to have Edward on my team. Thank you Edward!

Steve M. on

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WILLIAM I. on

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HUNG N. on

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Gary G. on

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Very friendly, responsive staff.

aurora m. on

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Your staff are very helpful.

MICHAEL F. on

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Robert K. on

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kiran h. on

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Douglas S. on

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erica y. on

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Kalah J. on

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Robert O. on

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Hakan A. on

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Lisa P. on

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Nothing! The staff was gregarious yet professional and even informed me of how to refuel to exactly to 1/4 tank. Even when I returned the truck, I was listening to one of the associates talking to another family an he was the same way. Kudos to everyone in Dublin, you are fortunate to have such an amazing, friendly crew!

ben p. on

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Robert J. on

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Clean truck. Staff is friendly and helpful.

Jeronimo R. on

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Az A. on

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It's great to have genuinely friendly people behind the counter, but sometime when the line starts creeping up, it might be preferable to cut down on the niceties and speed up the paperwork process. However, when there is no line, the store team's extra friendliness is greatly appreciated. Thanks

Billie B. on

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Daniel was very helpful to us. We have no improvements.

Lakshminarayanan V. on

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Christina C. on

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Vicki R. on

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Stephen H. on

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Very professional and extremely helpful!!!

JEREMY H. on

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VICTOR A. on

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Mario M. on

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The Service was very professional. The equipment was clean well maintained. No issues of any kind. Great company! Great office! Excellent Service! Nobody can ask for anything more. Simply outstanding!

Yuan S. on

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Understaffed on Black Friday. Understandable I guess. The agents are friendly and helpful. Good experience.

edward g. on

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Daniel (the tall guy) at the Dublin, Ca location is AWESOME, set me up, got me the trailer and associated items I required and got me out F-A-S-T!!! Then he was right on it when I returned! WHAT A GREAT EXPERIENCE!!! Thanks Daniel!

matthew l. on

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Everything was fantastic including the staff. They were very courteous and helpful.

Jordan Z. on

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Customer did not leave a comment.

John A. on

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Good job we were on the road quickly.

Pedro R. on

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I was not told of the 75 dollar charge to my credit card I was only presented the 49.00 estimate at pick up of truck other then that everything is excellent and won't stop me from returning !

William B. on

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Stephen W. on

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francis s. on

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Lisa H. on

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The gentleman that helped us was extremely pleasant. It made the process so much easier.

Derek A. on

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The trailer leaked. Many boxes were soaked and had to be carefully carried to the house.

Narinder K. on

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Very fast service

donita e. on

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Next move I will certainly use UHaul and the moving service that is available! Great customer service all the way around, from buying boxes and other moving supplies to recommendation on the size of truck needed. Great job UHaul! And I have already recommended your services to my friends.

bruce j. on

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My experience we perfect. Very professionally scheduled, confirmed and executed. The installer did a very professional and great looking installation.

Korey C. on

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TED T. on

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Charles N. on

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Emili O. on

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The mattress cover didn't fit my mattress so it was a waste of money :(

tom d. on

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BRIAN F. on

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Theses guys are fantastic! What a crew!!! They are so friendly and helpful. You have a flagship location here!!

Steve D. on

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barbera f. on

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Venkata A. on

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Exremely profficient prompt and gave a good vehicle...no waiting time...will love to take when ever i need and will definitly refer friends Thanks venkata Atluru

john w. on

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Deb R. on

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all was great!

Steven S. on

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Even though I pre-checked in I still had to wait in line over 15 minutes to get my truck. I had to give my address twice. There was only one agent checking. Maybe you should be like Avis. When I rent a car the keys are in the car waiting for me to drive away. Also I think $1.29 a mile is excessive. There is no break for half day which I have done the last two times.

GINA R. on

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Adam K. on

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MATTHEW P. on

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Customer service was exellent. They were very busy when I showed up, everyone worked to make it the best it could be. Thank you.

Eileen M. on

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Everyone did a great job with customer service. Your employees are helpful, respectful, and pleasant. I wish all your centers were as professional as this one. I had a very nice experience here. Thank you.

Curtis l. on

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RON D. on

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Danny L. on

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EDWARD R. on

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Edward was excellent. Super helpful and patient. Robert was great during the return. Great customer service. Thanks

alan w. on

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CARL B. on

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richard d. on

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Anthony P. on

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Just keep at what you guys do. I was taken care of????

Todd A. on

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good service

john l. on

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Eric R. on

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Smooth experience from beginning to end.

Adri-Ann X. on

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Lynne B. on

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Very friendly service. Daniel is delightful!

carol P. on

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Daniel and Edward were great, Daniel saw the mistake and corrected it so we were able to drop the truck at the Dublin location. It was quick and easy (and they were very busy). If we should need to use U-Haul again the Dublin location would be our choice.

Brian P. on

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Pick up and return process was effortless! Excellent customer service and exceptional customer service.

LINDA G. on

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The only problem I had was that the ignition switch was hard to turn sometimes

Josephine B. on

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Customer did not leave a comment.

david s. on

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I reserved a Uhaul in Concord after I gave my CC info and received my confirmation. They changed my location to PU unit the extra travel cost me over 100 in Mileage which I was highly upset. In addition the brakes on the rental were horrible. Not sure ill use Uhaul personally myself after this experience. trying to move adding 4 hours travel time to pick up and drop off the unit is not my understanding of renting with ease. Maybe someone can change my mind.

jon d. on

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William J. on

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Very pleasant to deal with.

ROBERT M. on

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Rachelle C. on

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Very efficient and knowledgable about his job...my experience was quick and easy...he even advised me to put air in my tires because they looked low...

Veronica P. on

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Customer did not leave a comment.

Donald H. on

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The young man that checked me in and out did an excellent job in explaining the process and vehicle operation. He is the reason I will come back to this location. Please tell him thank you for the excellent customer service.

Edward S. on

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U-Haul always provides great service. The staff is friendly and offers the best advice for your needs.

APPAJI K. on

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Customer did not leave a comment.

Tim A. on

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Nothing, Things have changed since I last used you. You must have someone or something new going on.

Kevin H. on

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I was charged extra mileage despite having gotten 10 extra miles...

Paul P. on

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Customer did not leave a comment.

Samantha A. on

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I had been burned by a different location before (they did not have my truck and called me the morning of to let me know, which was very inconvenient) so I was a little hesitant but everyone was super friendly and helpful and I would definitely recommend this location to someone.

Andrew B. on

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David M. on

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We rented both a vehicle and storage unit from this location. The staff was extremely friendly and helpful. It was a real pleasure renting from this location.

Katherine S. on

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Tan H. on

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William G. on

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John Z. on

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Clark R. on

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I had to change trucks at the last minute, this location came through, Awesome! Thank you. BUT....sorry folks, clean the windows and this tuck just looked tired. Ran great, just looked tired. Rest assured, this is truly an excellent, well ran location!!

LIBBIE H. on

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ROBERT M. on

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Rocky Y. on

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U Haul changed my pickup request which added another 15 miles and nearly a half hour to my trip, but the guy helping me at the new location was so pleasant and professional, it more than made up for the extra time and miles.

brian h. on

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Easy sign in and pick up and easy and quick drop off. Friendly knowledgeable staff !

Alfred W. on

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Chris L. on

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christopher o. on

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Ron D. on

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Brad T. on

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Dwayne M. on

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Very easy to deal with between online reservation and the guys working inside when I picked up. Great experience.

Scott H. on

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Always a pleasant and easy rental at this location. Thanks!

Bryan C. on

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DOREEN M. on

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Let us know when pick up site is changed and why

Brian S. on

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Piet B. on

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Excellent staff. Professional and extremely helpful. Keep up the good work!

Melissa Y. on

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Parking is a little weird but honestly not that bad.

Damien C. on

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Online orders should be ready for hookup so a customer could just sign and take off. No big deal, but it probably added 10 minutes to move the trailers around. After hours drop off would be cool. I didn't need it and didn't ask about it, but if you dont offer that it'd be a big plus.

dhananjaya k. on

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Jon R. on

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BARNEY F. on

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Keep rentals in tip top shape and the check-in and check-out process simple and easy.

bryan w. on

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Belinda L. on

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Instuct customers how best to load a trailer or vehicle they rent. I wish your representative would have told me to load the heavy stuff above the axial to prevent possible fish tailing. I drove my load over 400 miles from the east bay to Orange County. It took me over 10 hours because I could not drive over 45 mph without the trailer swinging back & forth. Most of the ride, I was driving 35-45 mph. It was my scariest ride ever.

Paul R. on

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Very efficient with the vehicles waiting at 7:00 am. I was outa there in 15 minutes.

Kunling L. on

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Joy to drive the truck.

Christina A. on

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Easy to reserve, easy to pick-up, reasonable rates. Will use again!

LOWELL E. on

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Staff was friendly and helpful.

RICHARD L. on

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Nice truck. Easy to use. Convenient.

WAYNE W. on

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I WOULD DEFINITELY NOT RECCOMEND GOING TO EXXON IN LIVERMORE IN SPRING TOWNI CALLED FOR A SPECIFIC TRAILER THAT WAS CLOSE TO ME AND WHEN I GOT THERE HE WAS TOO BUSY TO RENT ME THE TRAILER BECAUSE HE HAD THREE SMOGS. LUCKILY I FOUND 1 EIGHT MILES AWAY.

Michael E. on

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These guys are friendly and fast. Great job!

Oleg S. on

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BRENDA s. on

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conrad c. on

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Jennifer W. on

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Raoul D. on

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Milad J. on

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Excellent staff. Great service.dealt with 4 different people at this location, all of then helpful and caring with a smile.

DODDA R. on

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good

CHRISTOPHER S. on

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Friendly and competent staff. I guess I showed up at quiet times, but it was fast, fast, fast and very efficient, which I appreciated. The trailer was quality equipment -- loved the brakes. Somebody had dented it, but cosmetics hardly mattered.

Victoria F. on

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Horrible experience

Robert K. on

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Fast, courteous staff

Az A. on

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The service was so excellent in spite of the busy lines at the register, which is logical on a weekend. Keep up the great work. Thank you.

Henry S. on

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I've rented the same sized trailer from this location for a number of years. They ar always prompt, courteous, and friendly.

DOUGLAS K. on

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Dustin M. on

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bobby j. on

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Ted L. on

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fast professional service.

MICHELE D. on

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Roger C. on

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The trailer is getting a little "weathered," but for $30/day it's a great deal. Thanks again!

Nathan P. on

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Krysia S. on

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Raymond B on

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Noticed that the barb wire at the top of the fencing towards the rear of the property is missing.

Natalie E. on

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Peter R. on

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Sidney J. on

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PAUL C. on

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AMIR M. on

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Reception at office was good. However when dropped of the truck @ 76 gas station, the attendant was not sure how to handle the paper work. Otherwise good experience.

Mark M. on

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WINIATA S. on

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All the guys there were great

Larry B. on

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Owen B. on

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Normal. Met expectations. I use Uhaul because the only time I used Budget, they canceled on me.

PAUL D. on

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Suman C. on

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XI W. on

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Souvik G. on

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almond w. on

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The guys were very helpful and polite

Terry G. on

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Great Customer Service

MARY ANN D. on

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KEVIN A. on

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REGINALD R. on

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Erica B. on

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Jay L. on

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Very friendly staff

James L on

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Emma i hope i got the name right was great! Very prompt service, and I was impressed by the forklift/driver skills.

Chris T. on

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Outstanding team. I needed a truck to drive North and take care of my Father's estate. Emotionally exhausting. But your UHaul crew took care of everything and they showed me how to do this move inexpensively. This all happened early Sunday morning. Tuan was my guy and he gave me excellent customer service!!

Robert R. on

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Alex H. on

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hal h. on

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Mark T. on

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nothing; very good experience; very fast in and out, which is THE most important thing when you are moving

CHARLENE B. on

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I would like to complement Daniel who helped me today.He has excellent customer service skills and works efficiently. My experience at UHaul could not have been better.

Brandon D. on

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STEPHEN C. on

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Appreciate the courteousness and professionalism of the team. Thanks U-haul!

mitchel r. on

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Very friendly and helpful customer service.

George J. on

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Clyde D. on

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ken s. on

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Stuart W. on

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james b. on

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Howard W. on

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Kim R. on

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Very friendly and helpful

ALEKSANDR R. on

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I ordered 15' truck and there were no 15' trucks at the location. They wanted to make me go to San Lorenzo and pick up a truck there. Then they decided to give me 20' truck for the price of 15' Rear door of 20' truck which I got jammed open first time when I opened it probably because it was old and not well maintained. I had to drive back to location to fix it and they charged me for those miles anyway.

MATTHIAS L. on

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Norman V. on

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Suresh G. on

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dodda r. on

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Mike F. on

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Team did agrarian job getting me in and out timely without any issues. Explained the details well.

Laarni K. on

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Customer service was excellent! Darrell was friendly and very helpful with our trailer rental.

laura r. on

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Del O. on

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jennifer m. on

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Nothing, we had outstanding service!!

Amanda G. on

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Ryan P. on

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Nitesh M. on

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Loved the staff and their attention to the customer

Steve N. on

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wendy a. on

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Omar O. on

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john w. on

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The staff did an excellent job. Very customer service driven and let us know of products/services that we did not know UHaul offers. This Dublin team is top notch.

charlotte h. on

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No one called me to inform me that my car was ready. We are down one car and needed this car for the next day. Fortunately I came by just as they closed and they helped me. My car was the only car parked in the area where they do the work hence somebody should have had enough sense to find out if I was contacted.

ADRIANA M on

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People where very helpful and they give an amazing coustmer service. Great management !128076128526

rebecca H. on

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Finsen V. on

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Great service, keep up the good work!

DONISIA K. on

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Great guys. Excellent customer service.

HONG P. on

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Jiaqi W. on

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Low staff. Maybe effective during low traffic but today there was a lot of people so it took a long time for customers to even return their trucks

Scott J. on

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Mike F. on

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Members were very knowledgeable, friendly And fast. Nice team.

Amy B. on

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The inside of the van was really clean but the windows hadn't been washed but that's about it. A really great experience overall.

jeannie r. on

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Nothing was excellent service

Mark C. on

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Double check fuel level. The paperwork showed the vehicle to have 3/4 tank. In actuality, it was closer to 5/8.

Renee B. on

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LLOYD A. on

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Linda Q. on

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Provide better rates. It cost too much to go 50 miles then had I went 100 miles. Makes no sense!

TOM H. on

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The staff was extremely helpful. I had trouble with the lighting wires and Tuan (assistant manager) was able to resolve the issue. I definitely will come back here when I need to use the equipment and service again.

ATROOF Y. on

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nice staff and a very smooth rental experience. good job.

SHANNON L. on

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Bradley T. on

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Everything was great. No complaints at all. The truck was older but appeared well maintained and had no issues.

Michael S. on

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This center always rocks. The customer service is great and they know what they are doing. Your other branches could learn a lot from them. I will be back shortly.

Laura S. on

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DONISIA K. on

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The experience was outstanding.

lynda r. on

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It'a a pleasure dealing with the staff in Dublin, polite, helpful and understanding of their customers needs during what is usually a stressful time for the customers.

RICHARD T. on

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Despite a hiccup with the reservation through the U-Haul national reservation system, the person who checked the truck out to us at the U-Haul in Dublin was very helpful and very pleasant. Thank you.

Zheng F. on

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David H. on

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Quick, fast, easy.

David O. on

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stan d. on

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Carlos L. on

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Patricia B. on

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the service was excellent

Elina R. on

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I mistakenly dropped off my keys before I completed the online return (dropping off after hours) and I hadn't realized you needed to take pictures. Maybe having a sign that says "Wait! Did you complete your online return yet?" The process was fine and I wasn't charged for the couple of extra miles that were in the truck. It was easy.

Kurt D. on

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Nancy H on

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had very good experiences with u-haul in Las Vegas and in Dublin, Ca.

Gary L. on

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The truck was overall good, however the air conditioner worked sporadically, occasionally just shutting off. I think the person checking in the vehicle should ask the question, "were there any issues with our equipment". Everything else was good. I liked the online portal to reserve a truck, update with options, provide basic driver ID information, very efficient. The only comment on the website was I did not see a way to change the pick up time as that had changed for me, so I had to call into customer service to have them update the time.

Othelo M. on

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I wanted to leave some positive feedback for Daniel. He was very helpful, friendly and professional. He's an asset to your team. Thank you.

RICHARD N. on

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Only two people working. Although the employees were courteous and efficient, the location was terribly understaffed. I won't be renting from this location again.

Debra R. on

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Angela W. on

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Trung L. on

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ADRIANA M. on

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Daniel D. on

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Clean the vehicles and have them fully gassed when renting. I was short on time, and on a tight budget. I did not have time to find a cheap gas station to fill a large van before my move. The truck was also filthy. I could not see out of any of the windows our mirrors. I am a tall guy (over 6'3" and was not given the opportunity to sit in the cargo van before renting it. I did not know the cab was as cramped as it was, especially because of the cage behind the front seats. It made for an extremely uncomfortable 10 hr drive down to San Diego and immediately back. Having some larger accommodations for taller people, or at least letting them sit in the vehicle and posting on the website or somewhere the cab dimensions, would be helpful. It was nice to learn that this location offered after-hours drop-off because if it didn't, I would have been in a tall bind.

sean s. on

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Thuan D. on

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Rob S. on

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Very helpful staff.

Mike B. on

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Dan Rogers from the Dublin office went above and beyond to make this a positive experience for me, and Scott & Ashley from Thomas Movers (via movinghelp.com) were incredible. Big thanks all around.

Bill A. on

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The trailer had debris and broken glass in it, the customer service did clean it out when I asked him to. The online reservation system allowed me to reserve a 5 x 8 enclosed trailer, but when I got there I was told it wasn't available and was offered a 6 x 12 open trailer. Fortunately I could make the open trailer work, though it meant our stuff was exposed during the drive.

STEVE A. on