Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online app would not work!!! Tried for 40 minutes to check in my truck....still never worked. Then only option was to re-schedule drop off??? Pay another day because your system sucks??? That's just nuts!
The people are very kind and professional and I might use you guys again thank you
An awesome experience....thank you
Great Manager and Staff
They gave me a van with a flat tire in the middle of the rain. Other than that everything else was good.
keep doing and giving Good Customer Service. That's what enpressed me...
Make sure the tires on the vehicle are properly inflated and no nails are in the tires. Ensure working air pumps are on site along with properly trained staff to perform basic maintenance.
Made a reservation for a 10ft truck and a utility dolly. They had no utility dolly and the manager there had an attitude when I questioned him about why there was no dolly when I made a Reservation for.
The only problem I had was losing some items in the flood. Aaron and staff was the best.
Given the covid pandemic, There were no visible signs that the truck was sanitized. Upon returning the truck, the attendant was not wearing a mask and within a few minutes of completing the return, the Uhaul that I rented was back on the lot for the next rental. I did not see him do any sanitizing after my returning it. The country is seeing record daily increases and this location has no sense of engagement or responsibility. I WILL NOT use or recommend this location again.
Young man very helpful would recommend to people very pleased.
We reserved online and when we arrived at the store the manager was working he was friendly and courteous. He took his time explaining the process to us. We will use again if need in the future.
Customer service was great!!!!
Not sure why but the taillights failed during use. Brake worked and signal, just running lights wouldn't work at night. Adapter that was used 7 to 4 way was left in night drop door. Thanks
All good. Nothing to add at this moment.
I wanted a 5x9 ramp trailer. I got moved around three times before I got a confirmation. Pick up and hook up was quick. I used my personal dolly to move my washer and dryer set to my daughter's home. I dropped the trailer off but left my dolly in the bed of the trailer. I tried to call the place where I dropped it off and was on hold for about 15 minutes only find out that I was switched over to the national line. By then I was on my way back to the shop... I finally got through to them and was told there was no dolly in the trailer. I still went to the shop and asked again about my dolly and again was told it was not there. I told him it was a 160.00 dolly and I know it was in the trailer. I know someone there knows what happened to it. I'm not pleased.
Get trucks with cruse control. Driving 1000+ miles without it was brutal.
As always , great service...
Everybody at this location deserves a raise. And keep up the great work
Make sure equipment is reliable and safe.
After the breakdown and roadside assistance, they still charged me to rent the trailer. The axle came off the trailer and i still was charged. No follow up of any type from uhaul after the accident. I had to reach out to uhaul and ask them if there was anyyhing i needed to do. I'm not sure if there was damage to my truck. Uhaul online support said they would have the location GM follow up with me. Still nothing other than the bill. Did i mention the axle came off of the trailer and they still charged me for the rental?
Quick and easy drop off. Attendant was quick and helpful.
This location is superb double the stars for them, I only wish all the managers for Uhaul locations were as friendly, professional and, efficient. Thank y'all
More people at the front desk
Include the equipment ordered, check the vehicle before letting other “families†use them and check the tires and batteries and general maintenance of the vehicle.
Slide me about 50 bucks from the register
Everything was excellent.
Very good customer service skills. Nice, respectful and polite staff.
It was a nice truck. The radio speaker or wires need to be looked at - the sound kept coming in and out. Made for a boring drive, but everything was good.
Service personal was amazing very living and cring towards me and my needs i well definitely use them again
This location does a terrific job. Fast, efficient, good availability of equipment. They run the best UHaul center I have used, which is quite a lot over several decades. Their smartphone process during Covid is also excellent.
Experience was awesome. The Ram 1500 pick up truck was wonderful to drive. Thanks U-Haul.
Colin is such as amazing staff of Uhaul. You guys in Pioneer Pkwy are just phenomena.... your customer service is impeccable and very enticing.....
Keep doing what you doing
Very disappointed I go and I get the trailer get it load up only to find out that there's a flat I call for two hours trying to get it repaired go to location have to wait another hour just to try to get the tire repaired end up going to old fashion tireshop to get the U-Haul tire repaired:( customer service horrible will never rent from U-Haul ever again!!!.
Over all just a good experience. The employees where very professional.
All good
Place and equipment is good, employees need to learn some costumer service!!!! Very poor sorry ðŸ˜
Very easy and fast
Excellent customer service, I expect no less from the manager who personally demonstrated to his subordinates how it's done right.
The customer service is very good
Good service
Amazing customer service...hands down one of the best around!!! Thank you all for being great at what you do/customer service
The manager at this storage was super nice and helpful. As a beginner with using a storage unit, I had no idea that I would need to purchase a lock for my storage unit. The storage manager was helpful to lock my storage for me until I purchased my lock. He’s a one of a kind guy that deserves recognition.
You gave me a new storage room and I came back to find a pad lock on it after you released it to me wasted time and money and a whole day gone that I can't get back
Good people
Very pleasant and helpful
I would use uhaul forever I like you all so much I can be a spokesperson for you guys someone who advertise for you guys great service
We do appreciate the ease & access of U-haul, but there was some water leakage in our unit. Although most of our items were in plastic tubs, we did have some boxes suffer water damage. We are in the process of going through our items to determine the amount of damage we incurred.
The 1St unit was too small so we had to get another one. The only issue was the wait in line it took about 30 minutes each time to wait in a line. This is a very busy facility.
I felt safe and comfortable with this facility. I went all times of the day and had no issues. Keep up the great job.
Excellent customer service and very clean ,efficiently ran . Thank you for the amazing service.
Move in good 😊
Customer service was excellent from start to finish..I have and will recomend UHaul to everyone🏆🏆🏆🏆🏆
The gentleman we worked with was very professional. He helped us pick the right unit for our needs, explained all the rules/regulations, showed us our unit & the processes for check in & check out.
Great Team!!! Always willing to assist in moving or storage needs.
It was a very safe unit although there were cockroaches sometimes our stuff was not infested with it. Only 3 cockroaches showed up in our stuff. Overall good experience and I liked the 24 hr access.
The staff were friendly and helpful. It’s been great service
Great service. Wonderful management & staff. Highly recommend this location.
Thanks to all you guys for y'all help and kindness
The gentleman was working alone initially but was very helpful.
Great people working there.
Great people working there.
Great people.
Couldn't have asked for more.
The manager of this branch was excellent he try his best for us to have all the help we need it .
Sarah was absolutely amazing. It was a pleasure to be helped by her.
Staff was very helpful.
Many thanks to the folks at UHaul! I had 2 units for several years and the staff and facility were wonderful! A sincere shout out for a job well done! Thank you!
The only issue I had was the leaks in the roof with buckets set around catching the drips. Not cool. Some of my totes were wet when I came to remove them. Thankfully the contents were undamaged.
Staff was always available to help with questions. Facility was great to rent vehicles from and use for storage.
We will be back, our experience was great!!!
Employees was very friendly and helpful thanks Arlington team you people are 👍
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Great experience
A lady who I believe is Terry was very rude. Every question I asked she acted like it was a dumb question. She Has no customer service skills. She's a bad rep for your company.
I stored my items there for 4ys
no comment
I did not have a MOVE IN DATE on 11/26 I used the Chat Line to let them know this was incorrect and she corrected it for me. It was for Jan and not Nov.and she said I could not be 3 months in Ronell
Had a hard time getting a ubox delivered to my Grand Prairie adress then, after I emptied it out, I had a hard time getting it picked up, just felt unorganized, messages would not be relayed.
NA
Thank you !
There was a very nice young lady that really help me so much.. Im sorry but I just couldn't remember her name, but it was on Tuesday evening. Keep up the excellent work....Thank you!:)
This location has the most pleasant, and courteous staff and a wonderful storage facility. There was never any concern about safety and security.
Made it easy to unload and drop off trailer
My experience started slow, but ended great! I have a lung disease and a young lady at U-Haul helped me get my things out. A wonderful person. Her help says that U-Haul is more than just a rental Co
They tried their best to help.
Very satisfied with service received. Thanks, again.
N/a
This location is convenient and I will use u haul again. Thanks
The staff was helpful, the only issues I had was my ubox was late getting to Texas, and when I went to retrieve my stuff they were not able to find my bid and I had to come back the next day.
Enjoy at U-HAUL Storage! I want says Thank you for safe in place.
Thank
No body will call me back about a 100 dollar charge that was not disclosed to me before I rented the u box. I will never use u haul again.
All my stuff is ruined. I waited a year to see my clothes only to find them MILDEWED!!! All my boxes were wet and all you can say is how sorry you are. SORRY is right. Poor service. Never can get in,
The store manager (lady) was amazing. Despite the long line due to lack of staff, I still received a very personal service. Thank you
