Customer Reviews for U-Haul Moving & Storage of East Arlington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Arlington

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Gail W. on

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Giovanni M. on

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Chinyere F. on

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Kevin A. on

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We got more than enough pads. The box came promptly, was shipped, and delivered with minimum hassle. This is a great service! I have been recommending it to friends who are in need of moving.

Julian M. on

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We had problems when we picked up the truck. We made a reservation from Houston, TX to pick up the truck in Arlington, TX in an U-Haul located close to the place where we had to pick up some boxes. We received some text messages and call to confirm the reservation, but when we arrived to Arlington, we have to go to another location to pick up a truck without A/C. Immediately we call to customer service to figure out this situation. They said that we have to go to another U-Haul location to pick up the truck. We spent more than 1 hour driving in Arlington because the U-Haul center was located far away from the place we picked up the boxes.

Shirley H. on

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Domingo D. on

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Gilbert P. on

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Yea

Olatunji O. on

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Good place. I was even given opportunity to put air in my vehicle tire. I will go here again.

Halimo F. on

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Linh N. on

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Julio A. on

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N

Normand W. on

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Truck was dirty and zero gasoline. I was credited with a $36 gas credit but I had to bring back with a quarter tank. 10 gallons times $3 equals $30.

Alan F. on

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Courtney H. on

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Over charged me. Not friendly or helpful staff, as a business owner I’ll go elsewhere next time. Thanks

John F. on

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Aaliyah B. on

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Jaime P. on

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Jason C. on

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Rasheda H. on

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Lamika G. on

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Sandra B. on

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Arturo B. on

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Harold T. on

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I am a Technical Customer Service Manager for AT&T and I was impressed with the service at this location. They were very courteous and professional during the rental and return of the transport unit!

Tommy P. on

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Ty B. on

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If you do something at one location do it at all of them. We put more gas than needed on accident for the 2nd time and one location did a reimbursement but the Arlington location refused to do so. We put 80$ in the tank and only used about 20$ of the gas. Thanks for taking money from my family's mouth. If you are looking to save money and move yourself make sure to Not over fill the tank because they Dont refund your money.

Corey B. on

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I was supposed to get a fuel credit, but did not see it on my final bill.

Earliesha B. on

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Dexter G. on

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Ronald S. on

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Amitkumar T. on

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Better return system

Gwendolyn D. on

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Rafael M. on

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Have more employees available

Shannon B. on

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I had a storage space for over 2 years at the nearby location by the grand prairie outlet mall. I went there to get the uhaul since I was vacating my unit. They refused to let me pay with cash even being a long time customer. It cost me more to go to the next location. That location had a worker who wasnt well versed in customer service. I stood waiting for help over 20 minutes. I wasnt greeted or ask to wait. I had to walk the facility to find the worker who then said he was alone. As if that wait wasnt bad enough,they wouldnt help me and sent me to the next location. I will never rent a truck or a storage ever again. Thank God the young man at the other location was wonderful and gave me a discount for the bad service the other store provided. Unfortunately it was that workers last day with the company. They need to find more like him and teach how important customer service really is.

Maurice U. on

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Sharon F. on

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Great Team!!! Always willing to assist in moving or storage needs.

pedro a. on

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It was a very safe unit although there were cockroaches sometimes our stuff was not infested with it. Only 3 cockroaches showed up in our stuff. Overall good experience and I liked the 24 hr access.

Amr H. on

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The staff were friendly and helpful. It’s been great service

kia l. on

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Great service. Wonderful management & staff. Highly recommend this location.

destiny w. on

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Thanks to all you guys for y'all help and kindness

Yvonne C. on

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The gentleman was working alone initially but was very helpful.

Michael L. on

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Great people working there.

Michael L. on

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Great people working there.

Michael L. on

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Great people.

nameet n. on

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Couldn't have asked for more.

mercedes r. on

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The manager of this branch was excellent he try his best for us to have all the help we need it .

latoya e. on

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Sarah was absolutely amazing. It was a pleasure to be helped by her.

Ruciana L. on

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Staff was very helpful.

GARY O. on

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Many thanks to the folks at UHaul! I had 2 units for several years and the staff and facility were wonderful! A sincere shout out for a job well done! Thank you!

Abigail S. on

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The only issue I had was the leaks in the roof with buckets set around catching the drips. Not cool. Some of my totes were wet when I came to remove them. Thankfully the contents were undamaged.

Heath A. on

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Staff was always available to help with questions. Facility was great to rent vehicles from and use for storage.

Cassandra T. on

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We will be back, our experience was great!!!

Evelio C. on

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Employees was very friendly and helpful thanks Arlington team you people are 👍

Alexa A. on

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Dean L. on

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Great experience

Brandon M. on

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A lady who I believe is Terry was very rude. Every question I asked she acted like it was a dumb question. She Has no customer service skills. She's a bad rep for your company.

DELORES T. on

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I stored my items there for 4ys

Margaret W. on

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no comment

Ronell N. on

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I did not have a MOVE IN DATE on 11/26 I used the Chat Line to let them know this was incorrect and she corrected it for me. It was for Jan and not Nov.and she said I could not be 3 months in Ronell

jose g. on

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Had a hard time getting a ubox delivered to my Grand Prairie adress then, after I emptied it out, I had a hard time getting it picked up, just felt unorganized, messages would not be relayed.

sharotta b. on

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NA

crystal w. on

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Thank you !

Silvia N. on

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There was a very nice young lady that really help me so much.. Im sorry but I just couldn't remember her name, but it was on Tuesday evening. Keep up the excellent work....Thank you!:)

linda m. on

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This location has the most pleasant, and courteous staff and a wonderful storage facility. There was never any concern about safety and security.

darren t. on

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Made it easy to unload and drop off trailer

John l. on

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My experience started slow, but ended great! I have a lung disease and a young lady at U-Haul helped me get my things out. A wonderful person. Her help says that U-Haul is more than just a rental Co

Diep T. on

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They tried their best to help.

Andrew B. on

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Very satisfied with service received. Thanks, again.

Kathy L. on

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N/a

allyson g. on

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This location is convenient and I will use u haul again. Thanks

Jody L. on

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The staff was helpful, the only issues I had was my ubox was late getting to Texas, and when I went to retrieve my stuff they were not able to find my bid and I had to come back the next day.

Jennifer K. on

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Enjoy at U-HAUL Storage! I want says Thank you for safe in place.

WEAVIE NELL F. on

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Thank

Meaggan R. on

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No body will call me back about a 100 dollar charge that was not disclosed to me before I rented the u box. I will never use u haul again.

peggy s. on

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All my stuff is ruined. I waited a year to see my clothes only to find them MILDEWED!!! All my boxes were wet and all you can say is how sorry you are. SORRY is right. Poor service. Never can get in,

KHOI N. on

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The store manager (lady) was amazing. Despite the long line due to lack of staff, I still received a very personal service. Thank you