Customer Reviews for U-Haul Moving & Storage of East Arlington

Rating:

3.0

The only reason I gave this rating is because the price for the storege unit is not reasonable for the size 5x5 x8 was $63 I found one 5x10 for half the price which is more affordable.

Rating:

4.0

Carter and Justin was AMAZING. Very courteous and accommodating

Rating:

4.0

Make sure the trucks are in spots where you can back out or go forward

Rating:

3.0

There should be some kind of way to know if the dollys are available or not for the location but it all worked out

Rating:

5.0

Great and very nice people at this location

Rating:

5.0

So far, so good! I hope they continue to be so transparent. 😮‍💨

Rating:

5.0

Mr. George was very helpful, knowledgeable, and friendly! I was closing my storage, but because my friend seeing how well Mr. George treated me, he’s going to start a new storage at U-Haul because of Mr. George!

Rating:

5.0

Great Staff, Great Customer Service !,,,

Rating:

5.0

Helpful

Rating:

5.0

Easy drop-off. Unattended late at night but well lit and clear where to return the truck. Only thing I'd improve is to have some signage pointing from drop-off to the key drop

Rating:

2.0

Make sure your gas gauges are represented correctly. I did not have a representative walk me to my truck to verify fuel level. I returned it how I found it and was charged an extra $20 after I put $130 in the tank.

Rating:

5.0

Give everyone there a raise! They are an awesome team

Rating:

4.0

I just didn’t like the rodents eating up some of my belongings that’s all they are stuff that don’t make sense but I’m glad that it was safe and secure

Rating:

5.0

Area manager

Rating:

5.0

Excellent site manager and staff. Mr. George is a keeper. He is very professional with a very good business acumen.

Rating:

5.0

The customer service was amazing. The ladies and gentlemen at the shop were very courteous and knowledgeable. The equipment was in great condition and made my trip easy. I'm very sorry my anxiety with a family issue. My inability to return the trailer when I scheduled it, and then having to mentally deal with family caused me to lash out and ignore you until I was able to properly return the trailer because I wasn't able to keep my word. When I was able to call and inform the office that I was on my way to return the trailer, she was very respectful and understanding. Your business and individuals were a great representation of uhaul. Nicholas Cazel US Army SSG(Retired) 618-707-8492 nicholas.cazel84@gmail.com

Rating:

5.0

Your operation was smooth, courteous, and knowledgeable. From pickup to drop off, the only problem we had was attempting to find the office at the drop off location.

Rating:

5.0

“Everything went smoothly! The truck was clean, ran great, and the staff were friendly and helpful. Booking and returning were quick and easy. I’ll definitely rent from U-Haul again—thank you for making my move less stressful!”

Rating:

5.0

I love the Regional manager! She is a hoot, very relatable and you can tell that's key for her outstanding customer service! High hopes for when I can meet the GM

Rating:

4.0

Jr was helpful

Rating:

5.0

Excellent service at pick up location. One small issue with rental but staff made a note of it before I could

Rating:

5.0

The GM, George Watson, was so helpful in assisting me in getting a unit that was on ground level and explaining everything to me. The on-line process was a bit confusing and he helped me get a first floor unit. He is doing a fantastic job with customer service at the forefront——thank you!!

Rating:

5.0

Everyone was so helpful and patient.

Rating:

5.0

Everything was great and they were very good with me I am a traveling nurse and I wasn’t home for a few years. They really were a great facility and I would go back if I ever need them. I used the store age for 4 years.

Rating:

1.0

Poor customer service. The Lady in the business was not helpful she was not interested in helping me resolved My questions or concerns. I was trying to check in on line and app was not responding I went in and tried to explain to her and explain that I was told I was going to receive a lock for the storege unit as I reserved the unit and also coming from out of state but the lady said No I had to buy one because I couldn't use my own this is so inconvenient as I was aware everything was going to be ready and all I need to do was let them know I was there. I won't recommend this location to anyone. I have always used u haul for local use where ever I'm at or for long distance and always recommended it to family and friends. But I know have to think about it. Thank you for reading the comment.

Rating:

2.0

The Lady that was working there was rude not helpful at all didn't look like she was happy working on a Sunday I had been traveling for many hours just wanted for the prosses of unloading and returning the trailer as smoothly as it was to rented I tried doing it on line and it kept on. Saying the sight was not responding so I went and told her and I asked about the Lock that was supposed to be included in the storege unit and she said I had to buy it for $14 because she had to help me and if I used any other lock it would be cut off. Like If it was my fault the app was not working. . After over 24hr on the road I didn't want to deal with anyone's attitude.

Rating:

4.0

great customer service

Rating:

5.0

The only thing I recommend is that they have to improve more on the check in because I do the reservation online and when you meet at the store you have to go over the process again is is annoying

Rating:

3.0

William was extremely rude everyone else was very polite and professional William needs a nee job or a Customer Service course

Rating:

2.0

made it to this location. One employee was talking to somebody in the car. Nobody got out to help us. We do not know what we were doing. We did not know where to drop the truck off at. We couldn’t find anybody to help us and then to get a receipt from them. They say I don’t know what happened. The customer just dropped it off and left it very incorrect. We dropped it off and we sat there waiting for somebody to come help us even try to get into the building.

Rating:

5.0

Rented a 10x10x8 climate controlled unit for 1 year and had a positive experience. After the fact, I compared prices online - my monthly rent seemed to be on the high side, but I can’t complain. I never worried about theft. It was always very clean. Costumer service was great. They have all sorts of dolly’s to use, and there is an area to take/donate unwanted goods. I recommend.

Rating:

4.0

I think it would be great to upgrade All the trailers to ramp trailers. Thre ramps are so helpful and save were and tear on a person's legs. Also they are a great safety feature.

Rating:

5.0

Staff is friendly and helpful. I had a great experience.

Rating:

5.0

Thank you for providing for my storage needs. Excellent location, clean and well maintained facility, highly professional and courteous staff, impeccable service. Much appreciated.

Rating:

5.0

Excellent good service!! Thanks!!

Rating:

5.0

Try self check out put the keys in a box you put the code and whatever box’s yours in it just pops open like a locker type deal

Rating:

5.0

The owner that helped me was outstanding. She explained everything to me from pick-up to drop off. I really like the drop off process.

Rating:

1.0

I moved out of this storage until June 2024! I haven’t lived in the state of Texas in over 8 months!!!

Rating:

4.0

The service could be a little better but young girls working sometimes doesn’t always work

Rating:

3.0

Breaks were bad and front end shaking

Rating:

4.0

But is too expensive

Rating:

4.0

When I first got there, the manager and another assistant were extremely helpful. I forgot their names. I apologize.

Rating:

1.0

The mileage on the vehicle was incorrect at the time of pickup. When going through the prompts it asked me to go back inside to speak with a representative. The mileage in the system was 9376. ACTUAL mileage on the car was 9727 and I was told a note was made in the system and I should still have the correct charge once vehicle is returned. I returned the vehicle with a mileage of 9732 and ended up getting charged $258 for their mistake. Nobody can give me an updated receipt and the attitudes of the staff in the office is PISS POOR!! The younger hispanic woman in the office is trash. Shouldn’t be employed by U-HAUL at all. She easily LIES to your face. The younger black woman and older hispanic woman attempted to help and I’m grateful for that. Just book another location or make sure your person know what they’re doing.

Rating:

4.0

Make sure associate understand the business. Also promote the app for easy check in time. Work on staff availability as for as hiring is concerned. Store could be more prosperous with meeting customer service demand.

Rating:

5.0

I had a lot of good times and fun while I was there . The people were great to deal with. They made it easy to do what I needed to do. I can not say enough about the people there.

Rating:

5.0

Very nice and friendly . Fast and easy to rent . Polite people.

Rating:

4.0

You're good thanks

Rating:

5.0

The general manager is the one who installed the hitch to my car, very friendly and kind! Would absolutely recommend anyone to this location!

Rating:

2.0

The trailer had a lock on it that was found only upon arriving to another town that I had to find someone to cut off. They’re customer service is horribly slow ALWAYS

Rating:

5.0

The associate was polite, friendly and very helpful. Service was awesome.

Rating:

5.0

The checkout process is too complicated took me almost 15 minutes just to download the U-Haul app and then half of it didn't work I just think me personally that it's way too complicated to take back a truck

Rating:

5.0

Everyone was polite and professional. George went above and beyond

Rating:

3.0

Follow protocols so that keys are not missing when the customer is ready top pick up a truck.

Rating:

1.0

We sat there at the drop off point for 15 minutes waiting for someone to come out. When someone did come out they passed Us by so I asked them do we check out inside and they said unless you want to check outside then walked away once i started walking towards the office then they said just leave the keys. We got it

Rating:

5.0

Have more personal at the register.

Rating:

5.0

Nothing everything was excellent from start to finish! :-) Keep up the good work, U-Haul and Arlington

Rating:

1.0

Bad attitude and not helpful

Rating:

5.0

Nice people Helped with everything 5 stars

Rating:

3.0

Usually have great service but this time there was a long wait to check in and out.

Rating:

3.0

The vehicle was not pulled up front for me I had to go out and try to find which Cargo van was for me. The customer service rep just handed me the keys without any details. I have never had to go out amongst the fleet of vehicles and find my own rental.

Rating:

5.0

Front desk ladies were very friendly .

Rating:

5.0

Doing a fantastic job

Rating:

4.0

Very good and friendly staff

Rating:

4.0

Great

Rating:

5.0

N/A

Rating:

3.0

Get some yard help personnel that are capable of doing the work fitting of renting commercial equipment. When I returned my trailer rental, there was no convenient drop off option and help was slow in arriving. I was requested to back up the trailer 3 different times without a ground guide offered. Basically, the establishment wanted me to do their work by placing the trailer back in the lot. Helper said there are too many nails and screws under the tented area for me to drive through. Also, the trailer that I rented was very warn out. There was damage to the front end of my trailer, with a temporary tape and membrane fix. Also, inside the trailer, on the deck there was a very squishy spot between the axles that didn't seem safe at all. Time to retire that trailer!

Rating:

5.0

Gracias. Excelente trato. Y 5 estrella a la persona que me atendió.

Rating:

1.0

Make sure you don't charge them for another day when they only had truck 4hours. Smh

Rating:

5.0

Excelente Atención , rápida sin mucho papeleo,

Rating:

5.0

Make sure, check engine light is not on

Rating:

1.0

Make sure there gas and u haul because I but 23 dollars gas and I was still out 70’dollar s for 1and 30 minutes

Rating:

1.0

I was charged for a dolly that I did not receive. Once I returned the equipment and everything I had. I was charged $430 .

Rating:

4.0

Lori and Rachel were great but when I finally dropped off my U-Haul whoever “checked me in” did nothing. She got upset I had trash and had an attitude.

Rating:

5.0

It was good.

Rating:

5.0

Gracias. Excelente

Rating:

5.0

Just keep up the great work !😃

Rating:

5.0

Nothing you guys are perfect at everything you do. Thank you

Rating:

5.0

Awsome Lora super helpful amazing service Thank u for being here for us 🙏 Your the best

Rating:

1.0

We were charged a fee, of $120 for a damaged dolly that never existed at the time of the charges the truck and car trailer was never turned in once we discovered through the banking account that $120 was charged for a damaged dolly or missing how can you charge for damage dolly or missing dolly when the truck was never turned in at the time of the charges we will not recommend U-Haul. Thank you.

Rating:

5.0

Lori was very very diligent and helpful.

Rating:

5.0

It was a good place

Rating:

5.0

George very professional helped me all the way. Anytime I had questions about my storage answered. George maintains integrity with a professional staff.

Rating:

4.0

The only thing I was highly upset about was when I went to rent a truck,I had to pay an pending balance of $191.30 which I was not aware of a bill of my Ex husband had incurred on the U- which he had rented for me on his card in June and did the paper work in my name, which I don't think was right, I was not aware of the charges, until that day.

Rating:

5.0

I rented a unit not know how the facility was designed I am moving from the third floor and had to rent a unit that was on the second floor I was not happy at all.. tried to move my couch in and the door is not wide enough now I have to find another place to rent so my couch can fit..

Rating:

1.0

I let customer service and the site know several times that I moved out of the facility. They continued to call, email, sent letters and harassed me and my family afterwards. This is UNACCEPTABLE.

Rating:

5.0

Everything went smooth.

Rating:

5.0

They were reasonable rates. Everyone that I ever felt with was very helpful and friendly.

Rating:

3.0

When I arrived the unit that I was provided was locked. I was unable to put my things into the assigned unit.

Rating:

5.0

Almost 2 years and nothing but great customer service and cleanliness, never had an issue!

Rating:

5.0

Used storage for 3 years and not 1 problem.

Rating:

4.0

While the overall facility was clean, in the back entrance, I always saw lots of trash/items left behind. I'm sure management can only do so much about that, but I almost always saw some every time I came by the facility.

Rating:

5.0

Conveniently located, well maintained facility, friendly and highly professional staff. Thank you!

Rating:

1.0

I have never stored belongings at a facility that was so filthy. Trash along the aisle for days and a restroom that wasn’t well kept at times. Furthermore, the fact that the communication from management at this location is terrible. How do you accidentally move me from a storage in your system, when I never stated I was moving? Then, they caught their mistake and never corrected my due date which changed when they moved me back into the unit in their system. This caused a MAJOR issue when I actually moved out 2 years later, because for nearly a month and a half they’re telling me the storage has a lock on it, despite the fact I moved out and took photos to show the unit was empty and cleaned, with a date and time stamp. Not to mention I left the door up to show it was vacant and management NEVER followed up despite the three calls I had with customer service regarding this issue. And lastly, how convenient it was on three separate situations where I got a free month of rent because of some issue at the facility. But they ALWAYS would raise my rent the very next month following the free month. And I mean every single time. I will never use this facility again and I wouldn’t recommend it to a stranger nor a friend or family member.

Rating:

5.0

Great location, great service! Thank you so much!

Rating:

4.0

Have used this facility for several years. An will continue facility always clean. The manager is very knowledgeable an very friendly courteous.will recommend to others

Rating:

1.0

No elevators

Rating:

4.0

Accommodating needs to help ease the storage experience.

Rating:

2.0

The staff made errors on documents

Rating:

5.0

Everyone at this location deserves a raise. And maintaining a great staff.

Rating:

5.0

Excellent service for the storage space and rental on the moving truck.

Rating:

2.0

The general manager George needs to be more professional and customer friendly. He’s too busy trying to be a boss than to take care of his guests. I requested to speak to him since I moved out and he would not come to the phone to acknowledge my concerns. I’m a disabled veteran in a wheelchair and I have to have physical help to get things done. He was no help when I inquired about moving out on the 2nd of July. He still wanted to charge me $192 for an empty storage instead of closing out the account. Not happy at all with George. Thank you Patrick Daniels

Rating:

3.0

I have a lot to say but for what nothing is going to be done and i already paid and moved so it dnt matter

Rating:

5.0

my experience was phenomenal my stuff was stored there for just under one year and I was laid on my payments, maybe four or five times and they work with me. I didn’t have to pay the late fee one time then I got a move out special so it was a great experience. Hopefully I don’t need to store my things anymore, but if I do, know where to find a good place

Rating:

5.0

The General Manager George Watson did a compatible job by answering all my questions and in addition made sure that I was well taken care. All I had rented a U Haul truck to move out of the storage into an apartment. that too was done in a compatible job.

Rating:

3.0

The facility is great they need to focus more on better customer service

Rating:

3.0

Not being able to access the storage units from the front entry, and having customers use the rear entrance ONLY is horrible and cruel! The facility has an entry point directly in front of my unit and I was told that it was not available for use.

Rating:

5.0

Great experience I will definitely recommend this facility to anyone. Great staff and Store Manager. Thank you all for assisting me.

Rating:

5.0

The staff is great!!!!

Rating:

2.0

Got extra charges didn’t close out storage when asked. Had another storage and closed it out before I asked. People sleeping in storage scared to load at night.

Rating:

5.0

Good

Rating:

5.0

Would like lights inside units

Rating:

1.0

Even after swiping my entry card, the alarm on my unit would go off every single time, for 2 years. I reported it several times and it was never fixed. My lock was cut off twice. The first time it was cut off I was not notified at all and only found out when I went to get Christmas decorations out and my key no longer worked. The second time, I was contacted and told someone else was claiming the unit was theirs. The lady I spoke to was the same person that cut my lock off the previous year, and said she remembered me because she liked my Christmas decorations she had seen the year before.. I told her I was at work and couldn't come right at the moment and scheduled to meet her at my until between 2:30p and 3:00p that same day. I arrived at 2:45p to find her standing at my unit with the door open. She had cut the lock off again. When i asked why she didn't wait, she said the lady who was claiming the unit was hers was standing there waiting. I told her she knew I was coming at the designated time and asked why she couldn't honor our agreement. I was again told because the other lady was already there. She tried to tell me my name wasn't associated with that unit (even thought she remembered me from cutting the lock off the prior year). I opened the app on my phone and showed her where it had my unit number. I asked how the "system" didn't have me associated with the unit but the app did. She told me her manager told her to go ahead and cut the lock and pointed him out. He stood there the entire time and let her take the heat I was giving her and never said a word. That is extremely poor management skills and I would NEVER work for someone like that, and it isn't someone I would want working for me. Other than the above described scenarios, every time I've had to go inside the store portion, there has only been one, and on the rare occasion 2, people working the counter, and most times I could see 2-3 people sitting in the office. Service was always slow and it felt like I was inconviencing the staff by shopping there. I will never rent from this particular facility again, and more than likely will never rent a storage unit from Uhaul period. This experience has been a nightmare and I am actively discouraging friends and family from ever using your storage facilities.

Rating:

5.0

Nice 👍

Rating:

4.0

My codes or key card would never work

Rating:

3.0

Need someone to call me regarding the bill, truck issues and getting a partial refund ASAP. (209)566-5424

Rating:

5.0

Great location, excellent facility, professional and courteous UHaul personnel. Thank you!

Rating:

3.0

The staff gave me someone else storage. When I went to move in, it had two locks on it that were not mine. Will return in the morning to straighten out. But everything else is fine.

Rating:

1.0

I brought Cockroaches home in my boxes that was stored. The staff was mean, unprofessional and judgmental. I have always used U-haul but NEVER again!!!!!

Rating:

1.0

A few were helpful after the total mess up a few time s but I still haven’t received my 168$ I was over charged. When I call to discuss it because I don’t live in Grand Prairie anymore it’s not communicating at this point

Rating:

5.0

Everyone is extremely helpful

Rating:

2.0

This storage unit is very difficult to move into. There is no access to drive inside of the building. I ended up canceling my move in at this place and chose another storage company.

Rating:

1.0

I’m so disappointed in Uhaul. When I originally set up my account I had given them my military id and they had told me my properties wouldn’t be sold if I didn’t pay if I was out of the country. I had been out of the country for work and now currently in Oklahoma on deployment . I had someone reach out to me and specifically state “Oh your military your stuff won’t be sold” then I get an email THAT ALL MY EXPENSIVE STUFF WAS SOLD FOR A MERE 100.00! I’m so hurt and disappointed and would never rent from uhaul again!

Rating:

3.0

The young man who assisted me with getting a bigger unit was so nice and helpful. My original unit was not clean, there were dead cockroaches inside. There were also roaches crawling on the outside of some units as well as the floor. Pest control needs to be better maintained. My larger unit was clean inside so that was a plus.

Rating:

5.0

The gentleman were very Professional and Proficient. The had Stellar Customer Service skills. I really appreciate how efficient they were. Thank You

Rating:

5.0

I wish I could remember the young gentleman that helped me I came around 2pm and he was very helpful respectful and very responsive. The only thing is something to need to be done with the system or updates need to be done as far as making sure that the units that say available and not available two units that I was given was occupied and showing vacant overall good experience

Rating:

5.0

I really appreciate the1st free month, it really helps with expensiveness when you’re trying to relocate. Thank you 🙌🏾

Rating:

5.0

A very satisfactory experience

Rating:

5.0

Thanks to the knowledgeable and understanding staff. They're very understanding and helpful with customer's needs. They offer great options.

Rating:

1.0

Staff seems annoyed to assist customer. Did not provide adequate information unless asked such as where we needed to go to get to the storage. Staff could not provide or set up 24 hour access due to system down. I was suppose to get first month free when I set up storage due to renting a moving truck but was still charge when I got to the counter for the storage. And as of today my 24 hour PIN code still do not work for 24 hour access nor were they ever able to set up the access card. So issue has still not been resolved. Had to use the bathroom when moving stuff in storage could not use it because code did not work of course. Just a bad experience overall with U-Haul.

Rating:

5.0

Thank you Mr. George for your help. * yall should add military discount. Thankhs again. Kindest Regards, D.S. Louis U.S. Army Combat Veteran OEF |OIF

Rating:

5.0

From Ms. Savannah to Mr. George I truly appreciated working with then both. Friendly, good spirited & honest souls. Thank you 🙏🏾

Rating:

4.0

The only bad review I have is that a lot of times the storage area had bad smells such as spoiled meat, or spoiled milk, and even stinky feet. Other than that, all the workers I encountered was exceptionally nice

Rating:

5.0

I will come back again soon

Rating:

5.0

Marquita was awesome she’s showed us a few units and her personality was great! You definitely need to give her a raise, she works very hard in getting the company business and making the company money. Thanks again for all your help we appreciate you.

Rating:

3.0

Alarm kept going off every time someone walked down the hallway on the right side of the building as people came to an from there unit

Rating:

5.0

Good customer service experience. All staff took care of all your needs and very friendly.

Rating:

4.0

They had the best prices around the area the only thing is units on the 2nd or top floor only had stairs no elevator. Easy to access and staff were very helpful

Rating:

1.0

My experience on pioneers was not great, but I’m very pleased with my storage on Tarrant Rd. I didn’t get a storage on pioneers I cancel it they was a screwed up with the vacant available space. I never had that problem before cause they was the one I always use beside Tarrant Rd. Sorry I can’t give an reviews

Rating:

5.0

Keep up the good work

Rating:

3.0

Comprehension and understanding respect is a part of running a business successfully

Rating:

1.0

The facility flooded and ruined most of my possessions including photos and important documents. They said in an email that they would clean it right after it happened. Nothing was done and a year later I was blamed for the facility flooding. I was not reimbursed in any way.

Rating:

5.0

They lady was very nice

Rating:

1.0

On my day of moving my things out. I needed help but no one would come help. I called for help more tan3 times on the phone no answer push the security button down the hall from my unit got my daughter to call off her phone no answer. This is ridiculous.. And there were 4 employees there. When I walk to the office there were this nice courtesy older Caucasian lady that told me my card said I check in cause I walk to office cause my card kept saying access denied.... I ask the other female African American lady to help me she sent me to the office and said that I had to go all the way around the building to get to the office but I found out from my moving company that I can get to the office through the building... What a stressful exhausting experience from this place.... So I kept trying to get in to my unit. And my keys wouldn't work. I ask can the lock be pop and the gm said no. Sooo I'm like how am I suppose to get into my unit he stated for me to call lock smith.... And I'm okay.... So I ask could someone come down to help me cause it want open and I have my U-Haul keys.... And the Gm which is Jeremy I believe... Came and open my unit with no problem with the set of keys he had ... My daughter said how did you unlock that so easy and he just rolled his eyes and never replied.... Like really I been asking for help and my locks was changed without my consent and without me even knowing anything about it.... So who is responsible for all of this and what's going to be done. I paid my bill faithfully and on time and sometimes a week in advance before due date..... This behavior from the Gm and team is unacceptable....... I give 0 stars. Unsatisfactory..... Never had any problems until it was time for move out..... The biggest problem I have is no one contacted me about changing my locks. Oh and I forgot to mention that the other lock was in the unit on the floor which is the original one that goes to the keys I had. Hope no one else has to go through this... Hopefully something gets done about this Mean management and team grouchy rude unprofessional.....

Rating:

5.0

Always use this facility for my storage needs. Have used this facility about 5yrs will recommend to anyone that needs storage

Rating:

5.0

This uHaul and storage unit facility is amazing. The staff are professional, courteous, and kind. They truly care about the customers. We are not just a number, we are people.

Rating:

4.0

I've used your storage units before and the location is very convenient to where I live. I did notice prices went up though. Every once it a while my card would not work right.

Rating:

5.0

I can truly say yr UHAUL Team at 2901 E Pioneer,Arlington Tx (Amanda & Jeremy J. & Staff) gives excellent service, and they really do care about their customers. I appreciate them for being so professional and understanding.

Rating:

1.0

Wry unorganized, didn’t know what units was available and occupied. I had to ask who was going to wait on me. On phone handling personal business instead of taking care of customer. I was waiting to long to get a unit the one I was assigned to was occupied. Then to small went up front to let them know and asked for larger unit. I always been please with the service there but not this time. Wanted a climate unit so I ask the young lady to call w tarrant storage for me cause I didn’t feel like waiting any longer for her to go check to see if that unit was available. Very unhappy cause paying to rent a truck to move from my location to there and I left there went to w tarrant and then back to there cause my car was there and added gas to the truck twice. With my experience my truck rental should be free. Check in on your employee.

Rating:

5.0

Jeremy was great!

Rating:

5.0

Had a great experience… they worked with me and my circumstance and understood my need

Rating:

2.0

I was given a card that NEVER worked. It took longer to move things in because the man locked the doors at 7pm. It costed me more money and time. Moving companies charge by the hour. He man didn’t even tell us that we wouldn’t be able to get in after 7 and he locked the doors right in front of us. It was inconsiderate and shows that the employees do not care about customer service. The alarm started going off as well because we were trying to get everything through the single side exit door. I never did hear back from a manager about this and it shows that you all have predatory ways. It’s not okay to play with peoples hard earned money. On top of all of this, the girl swiped my card for $80 for a storage that was supposed to be free. She reversed it but I was out of pocket $80 dollars during the week that I needed it most! I am also having to constantly dispute the extra chargers for insurance on the one way trailer that I did not authorize. Insurance wasn’t offered to me for the extra days I kept the trailer but someone put it on there without notifying me. You all put up all of this advertisement to get peoples attention & business but choose not to provide quality services. You contributed to a very long, difficult life transition and choose not to own up to it.

Rating:

3.0

My access code doesn't work I keep getting denied

Rating:

4.0

The only complaint that I had was that I was not ever able to talk to an on site agent when I wanted to move out. Other wise no complaints

Rating:

5.0

After hours access was a little difficult

Rating:

1.0

Someone that works for the company opened my storage unit and also took a mirror that was my property. My unit was closed and the unit was opened and was then not able to close and I had to come and move stuff around to reclose it after I had already did so. I would like a full follow up report in regards to this and also tapes pulled.

Rating:

1.0

Had a missing item from the unit and attempted to see what my options were and was told they don’t understand how it’s possible and essentially it had to be my fault a brand new crib mattress in the original box still was missing.

Rating:

5.0

It was like home in the way my belongings were care for after 2.5 yrs. I was able to take my things to a new home, place them and just pick up where I left off. G.O.A.T.

Rating:

5.0

They were nice fast and very helpful!!

Rating:

1.0

On July 21 2022 I rented a uhaul for July 22 2022 because I was preparing to move to Texas. After I paid and took the uhaul home I didn’t notice any problems until the morning of July 22 2022 on our way to Texas I noticed a marijuana blunt in the uhaul. Which is so dangerous because I don’t use drugs at all and what if I was to get pulled over and got caught with something that wasn’t mines but wait that’s not it I had to drive 6 hours with no air you all did not provide me with a working uhaul it is to hot to be riding with no air I paid almost $400.00. Neither was it clean the windows was very nasty we had to pull over because so much fim from people smoking in the vehicle. I’m very dissatisfied and no I would not recommend you all to anyone at this point I’m not happy.. with this service thank you..!!

Rating:

4.0

I like this storage facility. It's perfectly located off a major street. Well lit and easily accessible. The agents made the move out simple by completing my transaction over the phone and sending my confirmation email.

Rating:

4.0

The crew was very helpful and very fast.

Rating:

5.0

The Manager at this location was helpful and excellent to work with. I would recommend this location.

Rating:

3.0

Some water damage in the unit next to our current one, which we had rented as well, but have vacated now. I believe it was 2254, to the right of our unit and there was a water problem years ago as well. AC or roof, not sure but shouldn’t have to be concerned with water in an inside unit

Rating:

1.0

Even though I received help, someone gave my reservations away saying it's first come first serve, what's the point of reservations then? I tried to purchase my truck and I was told I have to pay on debit card instead of cash only to be charge extra since it was a prepaid card(no one mentioned), and since I had no storage I had to go to another location where their computer was malfunctioning and couldn't pay card, but couldn't pay cash because the woman working didn't have a key to the register. Then while I was moving furniture in the truck I finally got, U-Haul calls me and says they accidently gave me someone else's storage unit and by the time I got there, they were closed and I had to buy a lock to keep everything safe overnight in the truck.

Rating:

1.0

The worth service I had in my life, please training your staff they all gossip and playing around with the phone

Rating:

5.0

Nice friendly employees and explained everything very good. Ran into an employee in the storage area and was very helpful with helping find my storage unit.

Rating:

3.0

I had one of the worst units available second floor middle of the building and they wanted to raise my rent by 33% that's why I moved out outside of that I thought it was good

Rating:

5.0

Ms Tamire and the crew are the Best, Thank you Uhaul Mike Burgess

Rating:

5.0

The stuff was amazing.

Rating:

5.0

Very great service!

Rating:

5.0

I had a great experience with the staff.

Rating:

4.0

The area in the alley way had a lot of scattered trash and the dumpster was full. Otherwise the customer service and facility was good.

Rating:

2.0

My code did not work and there were no ramps to the second floor. Also no elevators were in the Building.

Rating:

2.0

The staff members are not not professional. They are rude and display very bad attitudes. Not helpful even when they are required to be. Very poorly ran location. The staff really could benefit from customer service training.

Rating:

5.0

The staff that was there was very friendly. Don't know the new staff.

Rating:

5.0

The staff was amazing!

Rating:

5.0

Very helpful & friendly

Rating:

5.0

Thank you for your service

Rating:

5.0

Great place. Will recommend it to anyone and everyone. Thank you for the awesome service.

Rating:

5.0

The stuff was very friendly and kind. Nothing but smile on their faces when assisting me. Semja I believe his name was help me out a lot! I’m new to the area and he didn’t mean answering questions I had. Thank you all again.

Rating:

5.0

I called in and I loved the customer service. Thank you!

Rating:

5.0

Great Management. Aaron is always available to do a great job

Rating:

5.0

The young lady who assisted me was very nice and kind; in fact, I received a very unexpected free month storage fee… I still think the young lady was very nice even if I had not received a free month rental fee

Rating:

5.0