Customer did not leave a comment.Gloria T.
Customer Reviews for U-Haul Moving & Storage of East Arlington
Arlington, TX 76010
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My u-box was 1 day late. I tried contacting uhaul via phone regarding the delay, but my phone call was transferred to multiple departments with long hold time. Finally the call was transferred to a department whose service hour was already over and I had no option than to drop the call. Due to the delay, I had to spend a night in a hotel and u-haul did not issued any compensation for the delay.Ashish M.
All Employees were helpful and professionalTeresa B.
Lori was great i would telk anyone to go visited her. ThanksAMEAKIA J.
I think I got 12 furniture pads instead of 24, but we made it work.Laurel W.
Customer did not leave a comment.shon W.
Everyone I worked with at this location was great. Very friendly.Vicki P. | Overall Experience
Everything was ready to go. Employees were very nice.Vicki P.
Customer did not leave a comment.James K.
Fastest I've ever been in and out. Great customer service and product was as described.Anthony R.
Customer did not leave a comment.Dennis R.
Customer did not leave a comment.Aidee B.
Customer did not leave a comment.PAMELA R. | First Impressions
Your equipment was great, but the person checking me out was so rude. I don't know the person's name because he never told me and didn't have a nametag. He kept mumbling the whole time and seemed annoyed that he had to repeat himself. Also, both of those guys were not friendly - my brother-in-law asked some questions and they just pointed and wouldn't talk to us. Very strange experience. I rated you average because your equipment was in good shape, but if I just had to go on service, the rating would be lower.Vicki P.
Customer did not leave a comment.james M. | Overall Experience
First of all they were rude people. Instead of willing to provide service they even canceled my tow dally and asked me to go rent somewhere else. The manager there was even worst that I have even seen at Uhaul. I went to another location taking the truck to Arlington, TX location and the manager there made sure the tow dally is correctly attached. They I went back to Grand Prairie location on I-20 and 360 the manager said I need to take my car and the truck to that Arlington location and they would not load the car on the tow dolly. When I confronted and told them they had said they charge $20 dollars to do that he said NO and I need to pay cash with no receipt. Is that how managers at Uhaul suppose to treat customers?MEHDI HASSAN H.
Customer did not leave a comment.Louise W.
Customer did not leave a comment.Yolanda R. | Overall Experience
First I stopped at a U-haul location near me, South Cooper St, Arlington, Tex, and a very friendly and personable gentleman directed me to a near by location that had just the vehicle I wanted. There too the guys behind the counter were patient and very helpful, answering all my question. I would definitely repeat the experience. I liked renting much better than having to inconvenience my acquaintances by asking for the favor of using their truck.Sharon I.
Wasp nest above the passenger seatJohn H.
The 15' truck was smaller than expected so we needed to switch up. The employees were happy to do so and the process was effortless. Thank you!Spencer S.
Customer did not leave a comment.Leon P.
Customer did not leave a comment.Gary L.
Customer did not leave a comment.David B.
Customer did not leave a comment.Patricia F.
Customer did not leave a comment.Ashley A.
Customer did not leave a comment.Eloise A.
Used the online application. Very easy to get rental and complete my job very quickly. Staff was very friendly.Orlando H.
Had a great experience renting from this location all the staff is friendly and knowledgeable. Picked out the perfect size uhaul to pack my condo up and drive back to California in. The vehicle was perfectly maintained and drove awesome. Even recommended a moving service, which was amazing with all my heavy furniture. Made the trip so easy for me, would highly recommend this location to anyone. Thanks for making my move go so smoothly!Amy J.
Customer did not leave a comment.James K.
The GM has been extremely helpful with knowledge and serviceEZELL B. | First Impressions
Customer did not leave a comment.STAFALON L. | First Impressions
Customer did not leave a comment.Curtis L.
Try not to schedule too many storage unit at the same time. Too many people trying to unload their trucks and vans at the same time caused quite a bit of chaos when we were there.Kevin K.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.NAUTICA S. | Overall Experience
All the staff were beyond friendly and helpfulJONATHAN M.
Customer did not leave a comment.Antonia R. | First Impressions
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.Quianna A.
Didn't even have to enter the building to return the truck. Great customer serviceJoe J.
Customer did not leave a comment.RICKY M. | Overall Experience
Staff was very friendly, helpful, and treated customers like people and not just numbers.LAQUISHA ANN M. | First Impressions
Nothing at this moment. Alls well.onix A.
Customer did not leave a comment.Helen M.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Jessie B.
The trailer is kind of old, it was hard to close and open the door, and the side stickers are very fade and falling apartalexa C.
Customer did not leave a comment.DAWNM D.
Customer did not leave a comment.Krystal W.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Kiera O.
Customer did not leave a comment.Chacoria R.
Customer did not leave a comment.Bradford D.
Customer did not leave a comment.RANDALL P.
This was the worse experience i ever had! Nothing was ready the lady at the counter was very confused...its almost like i shouldn't have reserved it on line because everything i reserved wasn't there, I reserved furniture covers and they didn't have any. I should have just went to the location,reservation wasn't worth it at all that's how bad it wasf.for me to have a reservation and also checked in online. So no i will never rent again from uhaulLAKESHA A.
Customer did not leave a comment.Gabriel E.
Customer did not leave a comment.Isaac D.
The staff very professional intentive to what I needed for my move. Answering all the questions pertaining to storage sizes and what may be the best size to have my belongings stored comfortable. The security of the facility is great! Using your secure card to go into and out of the facility.Sonya G. | First Impressions
Customer did not leave a comment.Hanna N.
Customer did not leave a comment.HANNA N.
Customer did not leave a comment.BERNARD M.
Customer did not leave a comment.kevin W.
Customer did not leave a comment.Mega P.
The windshield leaked badly...I contacted customer service and roadside assistance and was told to tape it my move was delayed and I asked for 2 more hours and they said I would be charged for another day . My move was not complete and I am still moving things in my car because I cannot afford to rent another truck. My experience with U haul was less then satisfactory and not one time did they offer any kind of compensation. Thank you.Pedro V.
Customer did not leave a comment.Francisco R.
Customer did not leave a comment.MICHAEL O.
Complete day and night from my pick up spot. This is how a uhaul location should function!TERRI H.
Awesome customer serviceCarolyn D. | Overall Experience
Great location I loved this place. Very great customer sergvice.David C.
Great service constantly, equipment was clean and reliable. Overall great experience. Thank you Aron and teamINGRID O.
The guys at this location were FANTASTIC. I wish I could remember the guy's name who helped me. He was extremely helpful, kind and friendly. His name started with La. Your company is lucky to have him there!Kelli J.
Everybody was courteous of our needs.Yolanda R. | First Impressions
Customer did not leave a comment.Michael B.
Management was awesome. Happy to have picked this location.WILLIAM JONATHAN S. | First Impressions
Never interacted with anyone but it was easy to find and the drop off was excellentBasilio A.
Aron and crew are wonderful. Thank y'allHumberto A.
I was told I was getting 6 blankets, only got 5. I think the representative might be new since he said that a bundle has 6 blankets in it. I was later told that a bundle only has 5.Tricia W.
Customer did not leave a comment.Ricky M.
Uhaul is very good people smileJimmy S.
Aron and team are the best!, I can always count on them to help me with anything. Thank you guysINGRID O.
Customer did not leave a comment.KENNETH A.
Customer did not leave a comment.Habraham D.
The drop off was better and faster than we anticipated.BARBARA H.
Vehicle has something spilled on the inside of driver door. Only needed vehicle for 2 hours. Rate is 19.95 for 4 hours. Plus gas, mileage, and insurance, expensive for 2 hours. Customer service skills lacking.Jennifer O.
Things were easy to order, confirm, pick up and deliver! Easy Peasey!Cara G.
The staff was excellent on both shifts and helpful.Lakisha I.
The staff I dealt with was incredibly polite, professional and was very prompt at unhooking the trailer. I'm sure the young man was tired from a long week at work but he was still a great example of how an employee should treat a customer. Fine young man!Thomas G.
The only problem I had was the information I was given about the cash deposits.. I gave the guy a deposit that he assured me that I would get back as soon as I brong the truck back wich I was really expecting to get back since I was in the process of moving out of town I asked him 3 time are you sure I will get I back when I get to the other location he assured me that yes they would give it back and when I get there the lady told me that its mailed out by corporate wich really pissed me off because I needed the money..Yomairia N.
Customer did not leave a comment.Donald G.
Still don’t know if my key lets me in but it didn’t for the first day which was very inconvenient and the manager refused to answer the after hours numberCheyenne M. | First Impressions
THE MANAGER AT THIS LOCATION ARON IS SO AWESOME!!!, NO MATTER WHAT I NEED HE IS ALWAYS ON TOP OF HIS GAME. THANK YOU VERY MUCH!INGRID O.
I have called this location not sure how they rented a truck on my name when I am here down in Houston, this so bad of u-haul to rent a truck to someone else in my account, I am trying to reach corporate office about this .SAILESH K.
Customer did not leave a comment.Janice G.
First of all when I returned the truck there was a long line of people waiting to return their rentals. So I was told just turn in your key and you'll get a receipt via text . That was may 1st and I haven't got mines yet. I'm looking to see what charges I had to pay.Walter J.
Customer did not leave a comment.Juan H.
Customer did not leave a comment.Kyrra D. | Overall Experience
Customer did not leave a comment.CHAD ERIC B.
Customer did not leave a comment.HENRY T.
Customer did not leave a comment.JEFTHER N.
Customer did not leave a comment.ASHLEY DEANNE F.
Excellent cervice very happy everyone was very professional nice and polite Thank youelizabeth D.
Professional and thoughtfulSean M.
Customer did not leave a comment.Teondra D.
That lady was very nice. thank youTROY H.
Service was good.George L.
Customer did not leave a comment.Mark C.
Experience couldn't have been any easier, will definitely go when needed.Billy T.
Had customers in line told us to go to trailer, unhitched the trailer and walked away. Wasn't sure if we were done or he was doing something else until we asked after he was to the building.SHELLIE B.
Customer did not leave a comment.BONITA B. | First Impressions
Best experience I have ever had at U-Haul.Thomas K.
Customer did not leave a comment.Roy J.
Customer did not leave a comment.DIANA G.
Customer did not leave a comment.Belinda H. | Overall Experience
Truck needed an oil change so the gas mileage was poor. The entire truck needs work, radio screen was busted.Henry C.
Customer did not leave a comment.carolyn s. | Overall Experience
Thanks for all the money I spend too much to catch up my high bill until I learn about move deal, I’ve learn hard way for waste all my money. Thanks for not make my stuff lose.Twila J. | Overall Experience
Customer did not leave a comment.Ichia T. | Overall Experience
For the storage there are cheaper prices available but I guess it's competitive.AMANDA C. | Overall Experience
Customer did not leave a comment.kareem r. | Overall Experience
The lady that help me was absolutely was wonderfulcecilia k. | First Impressions
Customer did not leave a comment.Angimero L. | First Impressions
I was due a refund because I got the smaller truck and upon return I was to get the $10 refund. I need someone to contact per the refund.Luz M. | Overall Experience
Your staff are friendly. Keep up a good work and excellent service. Highly recommendedEvaristo N. | First Impressions
Customer did not leave a comment.Jamie R. | First Impressions
Customer did not leave a comment.Alesha H. | First Impressions
Customer did not leave a comment.carolyn s. | First Impressions
This particular facility had a flood event occur by another tenant and it caused water damage to my entire unit. They threw away my furniture, clothes, important documents and everything else that was ruined without notifying me. They then provided me a claim number to make a claim which was eventually denied due to me not having coverage (after renting for a year). I was definitely upset because over $10K worth of belongings of mine were never replaced. Aaron, the manager, showed sympathy for me and offered me two months free, which was a total of $250. It was no where near the amount of what my personal belongings cost, but I did appreciate it. Needless to say, if you rent a storage be sure to get insurance because if not, you’ll definitely be screwed!Christy S. | Overall Experience
The guy who rung me up I think was the supervisor and he was great. The regular associate with the long hair was HORRIBLE, poor customer service skills. Also where the storage unit was located in the hall way, I didn’t like it bcuz there was only 1 door to access it. I will most likely choose a different locationTabitha S. | First Impressions
Customer did not leave a comment.Leon G. | Overall Experience
Your staff changed our lock and didn't tell us all they was saying you need to to call the lock smith. This cause us about a two hour wait time then your staff found the key to the lock that was replace by UHAUL. Tell white skinny guy was rude.Marvin L. | Overall Experience
Customer did not leave a comment.HAWA K. | First Impressions
Will always use for my storage needs best cleanest unitsShelia B. | First Impressions
Customer did not leave a comment.RICKY J. | Overall Experience
Customer did not leave a comment.Tyler W. | First Impressions
Customer did not leave a comment.maria C. | Overall Experience
The only problem I had was losing some items in the flood. Aaron and staff was the best.ANGELA A. | Overall Experience
Customer did not leave a comment.Quiana B. | Overall Experience
Young man very helpful would recommend to people very pleased.terry r. | First Impressions
We reserved online and when we arrived at the store the manager was working he was friendly and courteous. He took his time explaining the process to us. We will use again if need in the future.Clemmie C. | Overall Experience
Everybody at this location deserves a raise. And keep up the great workWilly F. | First Impressions
Customer did not leave a comment.Robbie P. | First Impressions
Customer did not leave a comment.Lois G. | Overall Experience
Customer did not leave a comment.SEQUELA G. | Overall Experience
Customer did not leave a comment.Vignesh R. | Overall Experience
Amazing customer service...hands down one of the best around!!! Thank you all for being great at what you do/customer serviceAnwar A. | Overall Experience
The manager at this storage was super nice and helpful. As a beginner with using a storage unit, I had no idea that I would need to purchase a lock for my storage unit. The storage manager was helpful to lock my storage for me until I purchased my lock. He’s a one of a kind guy that deserves recognition.Earnest R. | Overall Experience
You gave me a new storage room and I came back to find a pad lock on it after you released it to me wasted time and money and a whole day gone that I can't get backJerrionne S. | First Impressions
Customer did not leave a comment.Richard G. | Overall Experience
Customer did not leave a comment.Rachel M. | First Impressions
Good peopleEdna B. | First Impressions
Customer did not leave a comment.ROBERT G. | Overall Experience
Customer did not leave a comment.ROXANE T. | Overall Experience
Customer did not leave a comment.Braun I. | Overall Experience
Customer did not leave a comment.Michael A. | First Impressions
Customer did not leave a comment.Sharron H. | Overall Experience
Very pleasant and helpfulheather l. | First Impressions
Customer did not leave a comment.Elma T. | Overall Experience
Customer did not leave a comment.Marvella R. | First Impressions
Customer did not leave a comment.swader h. | First Impressions
I would use uhaul forever I like you all so much I can be a spokesperson for you guys someone who advertise for you guys great serviceCHRISTINE K. | Overall Experience
We do appreciate the ease & access of U-haul, but there was some water leakage in our unit. Although most of our items were in plastic tubs, we did have some boxes suffer water damage. We are in the process of going through our items to determine the amount of damage we incurred.Morgan B. | Overall Experience
Customer did not leave a comment.Katie W. | First Impressions
Customer did not leave a comment.Sharon M. | Overall Experience
Customer did not leave a comment.Lakendra J. | Overall Experience
The 1St unit was too small so we had to get another one. The only issue was the wait in line it took about 30 minutes each time to wait in a line. This is a very busy facility.DAVID G. | First Impressions
I felt safe and comfortable with this facility. I went all times of the day and had no issues. Keep up the great job.cecila m. | Overall Experience
Excellent customer service and very clean ,efficiently ran . Thank you for the amazing service.Maria D. | First Impressions
Move in good 😊Elma T. | First Impressions
Customer service was excellent from start to finish..I have and will recomend UHaul to everyone🏆🏆🏆🏆🏆Lakendra J. | First Impressions
The gentleman we worked with was very professional. He helped us pick the right unit for our needs, explained all the rules/regulations, showed us our unit & the processes for check in & check out.Morgan B. | First Impressions
Great Team!!! Always willing to assist in moving or storage needs.Sharon F. | Overall Experience
It was a very safe unit although there were cockroaches sometimes our stuff was not infested with it. Only 3 cockroaches showed up in our stuff. Overall good experience and I liked the 24 hr access.pedro a. | Overall Experience
The staff were friendly and helpful. It’s been great serviceAmr H. | First Impressions
Great service. Wonderful management & staff. Highly recommend this location.kia l. | Overall Experience
Thanks to all you guys for y'all help and kindnessdestiny w. | Overall Experience
The gentleman was working alone initially but was very helpful.Yvonne C. | First Impressions
Great people working there.Michael L. | First Impressions
Great people working there.Michael L. | Overall Experience
Great people.Michael L. | First Impressions
Couldn't have asked for more.nameet n. | Overall Experience
The manager of this branch was excellent he try his best for us to have all the help we need it .mercedes r. | First Impressions
Sarah was absolutely amazing. It was a pleasure to be helped by her.latoya e. | First Impressions
Staff was very helpful.Ruciana L. | First Impressions
Many thanks to the folks at UHaul! I had 2 units for several years and the staff and facility were wonderful! A sincere shout out for a job well done! Thank you!GARY O. | Overall Experience
The only issue I had was the leaks in the roof with buckets set around catching the drips. Not cool. Some of my totes were wet when I came to remove them. Thankfully the contents were undamaged.Abigail S. | Overall Experience
Staff was always available to help with questions. Facility was great to rent vehicles from and use for storage.Heath A. | Overall Experience
We will be back, our experience was great!!!Cassandra T. | Overall Experience
Employees was very friendly and helpful thanks Arlington team you people are 👍Evelio C. | Overall Experience
.Alexa A. | Overall Experience
Great experienceDean L. | First Impressions
A lady who I believe is Terry was very rude. Every question I asked she acted like it was a dumb question. She Has no customer service skills. She's a bad rep for your company.Brandon M. | Overall Experience
I stored my items there for 4ysDELORES T. | Overall Experience
no commentMargaret W. | Overall Experience
I did not have a MOVE IN DATE on 11/26 I used the Chat Line to let them know this was incorrect and she corrected it for me. It was for Jan and not Nov.and she said I could not be 3 months in RonellRonell N. | Reservation
Had a hard time getting a ubox delivered to my Grand Prairie adress then, after I emptied it out, I had a hard time getting it picked up, just felt unorganized, messages would not be relayed.jose g. | Overall Experience
NAsharotta b. | Overall Experience
Thank you !crystal w. | Overall Experience
There was a very nice young lady that really help me so much.. Im sorry but I just couldn't remember her name, but it was on Tuesday evening. Keep up the excellent work....Thank you!:)Silvia N. | Reservation
This location has the most pleasant, and courteous staff and a wonderful storage facility. There was never any concern about safety and security.linda m. | Overall Experience
Made it easy to unload and drop off trailerdarren t. | Overall Experience
My experience started slow, but ended great! I have a lung disease and a young lady at U-Haul helped me get my things out. A wonderful person. Her help says that U-Haul is more than just a rental CoJohn l. | Overall Experience
They tried their best to help.Diep T. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!