Customer Reviews for U-Haul Moving & Storage of East Arlington

7,113 reviews

2901 E Pioneer Pkwy   Arlington, TX 76010

(682) 200-1090

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(682) 200-1090

2901 E Pioneer Pkwy
Arlington, TX 76010

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

STEVEN O. 
Rating:
1.0

The uhaul 10ft storage has a gas spill. So all my stuff that I loaded smells like gas. Also, even though i have a reservation they keep asking me to go different uhaul branch because they said that they're uhaul truck broke down and they don't have a backup truck.

Wilson S. 
Rating:
5.0

Customer did not leave a comment.

VALARIE G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

I called in and I loved the customer service. Thank you!

JOY J.  |  First Impressions 
Rating:
5.0

They seem to know what they're doing so I wouldn't change a thing thank you for your help

Maria A. 
Rating:
2.0

Inspect the vehicles before renting them out to customers

JAHIRAH B. 
Rating:
5.0

The people and equipment was great!

CARLTON D. 
Rating:
5.0

The UHaul team did good! To the point that I might to join part-time at my new location in Hutto, Tx

Terry R. 
Rating:
3.0

Need to pay attention to order request. Make sure customers order is written correctly.

RICHARD A B. 
Rating:
3.0

Customer did not leave a comment.

Zachary S. 
Rating:
4.0

They read the mileage wrong at first. We were there a lot longer than expected due to things being wrong as far as reading the mileage.

Desiree B. 
Rating:
1.0

Customer did not leave a comment.

ADEMOLA D. 
Rating:
5.0

Nice area and customer service was good

Ola A. 
Rating:
2.0

Check engine light was on when I arrived and had the vehicle in my possession and the return process was not as smooth as indicated online. It allowed me to check in online, take pictures of the interior and of the spot I parked in but there was no key drop off place. Only a slot that lets the key drop to the floor. Customer service also indicated that even though I checked in online and took a picture of where the vehicle was left (it said to park anywhere on the lot) I would have to still park in the arrow lane for returning trucks. Instructions are not clear or communication is not as should be.

ALICIA M. 
Rating:
5.0

Customer did not leave a comment.

Tasean H. 
Rating:
4.0

The clerk who assigned me the truck was rude

KOFI O. 
Rating:
5.0

Customer did not leave a comment.

DENNIS R. 
Rating:
5.0

Customer did not leave a comment.

BRANT W. 
Rating:
3.0

Customer did not leave a comment.

KIRK P. 
Rating:
5.0

My dresser and nightstands were damaged

Tammie M. 
Rating:
5.0

Customer did not leave a comment.

DUANIA R. 
Rating:
5.0

Customer did not leave a comment.

Sara F. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
3.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

I am very pleased with the overall experience.

GRACE D. 
Rating:
5.0

Many thanks to Tamire for helping my daughter and I in a pinch.

CHERILICIA H. 
Rating:
5.0

Customer did not leave a comment.

Derrick W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

AMBER S. 
Rating:
5.0

It would be nice if we could go ahead and just be able to rent with a debit card, too. I believe that Uhaul, would be able to serve even more, customers. Thank you for, listening.

MARIA A. 
Rating:
5.0

Customer did not leave a comment.

BARRY R. 
Rating:
5.0

Really great experience at this u haul they make everything so easy and 10?star customer service

JOHN F. 
Rating:
5.0

Great service and friendly employees

anthony M. 
Rating:
2.0

Customer service was not people friendly. I did not feel welcomed. Then check in was terrible and did not work so I was charged $20 .

VERONICA B. 
Rating:
5.0

Good, informed storage facility. People were very nice and helpful.

Bill H. 
Rating:
3.0

I was charged 169$ for a 10ft van. How?

KRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

MARVIN W. 
Rating:
3.0

Customer did not leave a comment.

RICKIE T. 
Rating:
5.0

No area for improvement.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Derrick W. 
Rating:
5.0

Nice and friendly employees

JOHNNIE W. 
Rating:
3.0

Clean vehicles before renting them back out, the one I got had crumbs all over the cup holder and floor

Terry B. 
Rating:
5.0

Customer did not leave a comment.

CARLYLE I. 
Rating:
5.0

Customer did not leave a comment.

wanda R. 
Rating:
5.0

Michael was an absolute saint. I was bragging about him all day. What a guy

Jacob T. 
Rating:
5.0

Awesome service

Alberta C. 
Rating:
4.0

Customer did not leave a comment.

Steven K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

courteous and helpful employees.

Joanne M. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO M. 
Rating:
4.0

Customer did not leave a comment.

KHRISTEN R. 
Rating:
5.0

Semaj was very professional, kind, and helpful. Thanks

carla C. 
Rating:
5.0

They were the best Uhaul that i have dealt with!

Tamara P. 
Rating:
2.0

Was charged a higher milage charge then what was advertised in the website. Representative did not explain or go through the contract with me what so ever. Not till I got the receipt for the final charge did I realized I was charged a different price and charged $4.50 a gallon for gas. Again was never explained or went over the details. They were just quick to sale the item and get me out.

Roberto R. 
Rating:
4.0

Proper understanding of monthly payment fees and reimbursements.

Brittany S. 
Rating:
5.0

Very supportive smiling staffer👍

PAUL KABIRU NGUG M. 
Rating:
5.0

Y'all were amazing!!! I needed a place to park the U-Haul while I ran errands and y'all let me park on location, I needed an extra night and y'all extended the rental with a few clicks and returning the U-Haul was super fast! Thank you for making one of the hassle of moving a little easier on me!

michael C. 
Rating:
5.0

Customer did not leave a comment.

SCHUYLER N. 
Rating:
5.0

Customer did not leave a comment.

Heidi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mariana M. 
Rating:
5.0

Everything was great

Jean N. 
Rating:
5.0

Keep up the good customer relations!

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Gracia S. 
Rating:
5.0

These place was professional and welcoming. I would definitely refer people to this location.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Bilal M. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Aron was very helpful and had great customer service.

Sharka J. 
Rating:
5.0

Prompt response

AYODELE A. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Juan T. 
Rating:
3.0

Customer did not leave a comment.

Dorothy P. 
Rating:
1.0

Customer did not leave a comment.

Reynaldo A. 
Rating:
1.0

My complaint has nothing to do with this location in particular, but rather with corporate who told me we could pay with a purchase order at this location only to find out that that was not the case. I don't like to leave a poor review for something that isn't this location's fault but I have no other recourse to review this.

Nicolle S. 
Rating:
3.0

Overall pleasant experience. Better staffing would help in assisting the customers. The employee was working alone so there was a long wait time and a few upset customers.

Shiretha B. 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL F.  |  First Impressions 
Rating:
5.0

Great Management. Aaron is always available to do a great job

BONITA B.  |  Overall Experience 
Rating:
5.0

The tire pressure service light was on but you're had air.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

Tabu B. 
Rating:
5.0

Fast, friendly and plenty of equipment available. Great experience

eric C. 
Rating:
5.0

As applicable above.

SUNDAY J. 
Rating:
5.0

The young lady who assisted me was very nice and kind; in fact, I received a very unexpected free month storage fee… I still think the young lady was very nice even if I had not received a free month rental fee

Clem S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hugo M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Shamya M.  |  Overall Experience 
Rating:
5.0

Los empleados son muy atentos

SUSANA G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jasmine R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUAN T. 
Rating:
5.0

Customer did not leave a comment.

Carlee W. 
Rating:
5.0

Installation took 2 hours and 45 minutes because the installer was also the owner/manager of the facility and he kept getting called away from the installation job to tend to other issues that arose.

James W. 
Rating:
5.0

Aron and team are the best!, thank y'all

Ingrid O. 
Rating:
1.0

Had contactless pick up at 7:30am. Lock box for key was hard to find. Once I found the lock box no key was in there. Had to wait for an employee to arrive to the store to get the keys.

Hoang N. 
Rating:
3.0

I paid for the dolly and they did'nt give me one in their van. It's not that expensive but I paid for it lol.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

Swazey D. 
Rating:
5.0

Customer did not leave a comment.

Chanjess M. 
Rating:
5.0

Customer did not leave a comment.

Latyvia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Keep up the good work

Noemi S. 
Rating:
5.0

Customer did not leave a comment.

Bonita L. 
Rating:
5.0

Hard-working and helpful staff. Good equipment.

Mark D. 
Rating:
5.0

Great service at the Pioneer and 360

OMAY B. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

monica G. 
Rating:
5.0

Customer did not leave a comment.

Catalin S. 
Rating:
5.0

Return was easy and fast

Kenneth N. 
Rating:
5.0

Every time great customer service, equipment is top notch, it makes my life sooo much easier Thank you Aron and team

Ingrid O. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

Ruby J. 
Rating:
5.0

Fast and prompt service. Friendly and easy going staff.

Maria B. 
Rating:
5.0

Customer did not leave a comment.

Coco B.  |  First Impressions 
Rating:
5.0

The manager and staff were excellent in helping me today September 3rd to find the storage that I need it. And the storage were clean and the building inside.

Carmen G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Evaristo N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Humberto D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTIE G.  |  First Impressions 
Rating:
5.0

General manager awesome !

Jesse S.  |  First Impressions 
Rating:
3.0

When I asked about a space closer to my address I wasn't told that I would have to climb stairs to get to my unit Had I known that I would have chosen another location Overall I like doing business with Uhaul when it comes to renting vehicles You should give more details about the storage units!!

Joanne J.  |  First Impressions 
Rating:
5.0

Staff was helpful, friendly, and professional.

JONATHAN S.  |  First Impressions 
Rating:
1.0

My contract states my unit was on the first floor and it definitely was not and there was no elevator and I paid for climate so tell and the unit definitely was not

Ashlee H.  |  First Impressions 
Rating:
5.0

U-Haul has never failed me even at a last notice. That's why I only use U-Haul.

Ronald J.  |  First Impressions 
Rating:
5.0

What's going on 2 years and had no problem so far.

Patricia G.  |  First Impressions 
Rating:
3.0

Aaron was very friendly and helpful but the facility was not clean. There were disgusting mattresses left in the halls near the front and while loading my things I had to walk back and forth passing these filthy items. There was a bag of spilled coffee beans in the hall right after I passed the nasty mattresses. Then there were dead bugs in the halls. It seemed like no one cared to clean up because during my hours moving my things, one or two workers came by and saw the mess and no one bothered to clean up. If my month wasn't free and I didn't need to store my extra equipment and boxes, I wound have left!

Danielle J.  |  First Impressions 
Rating:
5.0

Aron was great and helpful! The loading area for the storage units, however, was full of trash, debris, and clutter. Otherwise, the hallways and units were very clean.

Mark G.  |  First Impressions 
Rating:
5.0

Lori you are the best thank you for ur help and kind

Erica M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHNATHAN W.  |  First Impressions 
Rating:
5.0

Mr Anderson you are a blessing 🙌🙏 Thank you God Bless this place and overflow with more business than you can handle so you have to expand!!!

MICHAEL B.  |  First Impressions 
Rating:
5.0

The GM has been extremely helpful with knowledge and service

EZELL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STAFALON L.  |  First Impressions 
Rating:
5.0

The staff very professional intentive to what I needed for my move. Answering all the questions pertaining to storage sizes and what may be the best size to have my belongings stored comfortable. The security of the facility is great! Using your secure card to go into and out of the facility.

Sonya G.  |  First Impressions 
Rating:
5.0

Management was awesome. Happy to have picked this location.

WILLIAM JONATHAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BONITA B.  |  First Impressions 
Rating:
5.0

The lady that help me was absolutely was wonderful

cecilia k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angimero L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alesha H.  |  First Impressions 
Rating:
3.0

The guy who rung me up I think was the supervisor and he was great. The regular associate with the long hair was HORRIBLE, poor customer service skills. Also where the storage unit was located in the hall way, I didn’t like it bcuz there was only 1 door to access it. I will most likely choose a different location

Tabitha S.  |  First Impressions 
Rating:
4.0

Will always use for my storage needs best cleanest units

Shelia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robbie P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

swader h.  |  First Impressions 
Rating:
5.0

Excellent customer service and very clean ,efficiently ran . Thank you for the amazing service.

Maria D.  |  First Impressions 
Rating:
5.0

The staff were friendly and helpful. It’s been great service

Amr H.  |  First Impressions 
Rating:
5.0

Staff was very helpful.

Ruciana L.  |  First Impressions 
No reviews have been submitted for this location.

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