Customer Reviews for U-Haul Moving & Storage of East Arlington

7,055 reviews

2901 E Pioneer Pkwy   Arlington, TX 76010

(682) 200-1090

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(682) 200-1090

2901 E Pioneer Pkwy
Arlington, TX 76010

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Y'all were amazing!!! I needed a place to park the U-Haul while I ran errands and y'all let me park on location, I needed an extra night and y'all extended the rental with a few clicks and returning the U-Haul was super fast! Thank you for making one of the hassle of moving a little easier on me!

michael C. 
Rating:
5.0

Customer did not leave a comment.

SCHUYLER N. 
Rating:
5.0

Customer did not leave a comment.

Heidi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mariana M. 
Rating:
5.0

Everything was great

Jean N. 
Rating:
5.0

Keep up the good customer relations!

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Gracia S. 
Rating:
5.0

These place was professional and welcoming. I would definitely refer people to this location.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Bilal M. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Aron was very helpful and had great customer service.

Sharka J. 
Rating:
5.0

Prompt response

AYODELE A. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Juan T. 
Rating:
3.0

Customer did not leave a comment.

Dorothy P. 
Rating:
1.0

Customer did not leave a comment.

Reynaldo A. 
Rating:
1.0

My complaint has nothing to do with this location in particular, but rather with corporate who told me we could pay with a purchase order at this location only to find out that that was not the case. I don't like to leave a poor review for something that isn't this location's fault but I have no other recourse to review this.

Nicolle S. 
Rating:
3.0

Overall pleasant experience. Better staffing would help in assisting the customers. The employee was working alone so there was a long wait time and a few upset customers.

Shiretha B. 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL F.  |  First Impressions 
Rating:
5.0

Great Management. Aaron is always available to do a great job

BONITA B.  |  Overall Experience 
Rating:
5.0

The tire pressure service light was on but you're had air.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

Tabu B. 
Rating:
5.0

Fast, friendly and plenty of equipment available. Great experience

eric C. 
Rating:
5.0

As applicable above.

SUNDAY J. 
Rating:
5.0

The young lady who assisted me was very nice and kind; in fact, I received a very unexpected free month storage fee… I still think the young lady was very nice even if I had not received a free month rental fee

Clem S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hugo M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Shamya M.  |  Overall Experience 
Rating:
5.0

Los empleados son muy atentos

SUSANA G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jasmine R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUAN T. 
Rating:
5.0

Customer did not leave a comment.

Carlee W. 
Rating:
5.0

Installation took 2 hours and 45 minutes because the installer was also the owner/manager of the facility and he kept getting called away from the installation job to tend to other issues that arose.

James W. 
Rating:
5.0

Aron and team are the best!, thank y'all

Ingrid O. 
Rating:
1.0

Had contactless pick up at 7:30am. Lock box for key was hard to find. Once I found the lock box no key was in there. Had to wait for an employee to arrive to the store to get the keys.

Hoang N. 
Rating:
3.0

I paid for the dolly and they did'nt give me one in their van. It's not that expensive but I paid for it lol.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

Swazey D. 
Rating:
5.0

Customer did not leave a comment.

Chanjess M. 
Rating:
5.0

Customer did not leave a comment.

Latyvia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Keep up the good work

Noemi S. 
Rating:
5.0

Customer did not leave a comment.

Bonita L. 
Rating:
5.0

Hard-working and helpful staff. Good equipment.

Mark D. 
Rating:
5.0

Great service at the Pioneer and 360

OMAY B. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

monica G. 
Rating:
5.0

Customer did not leave a comment.

Catalin S. 
Rating:
5.0

Return was easy and fast

Kenneth N. 
Rating:
5.0

Every time great customer service, equipment is top notch, it makes my life sooo much easier Thank you Aron and team

Ingrid O. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

Ruby J. 
Rating:
5.0

Fast and prompt service. Friendly and easy going staff.

Maria B. 
Rating:
3.0

The transaction was fast and easy to return everything.

GIANA M. 
Rating:
5.0

Everyone was very friendly when I rented my U-Haul. Customer service was really great. On the return however, the gentleman saw us coming in to return and walked away from the desk. Overall my experience was wonderful.

LAQUISIA QUINTA H. 
Rating:
5.0

Very helpful personnel.

Ramon R. 
Rating:
3.0

Customer did not leave a comment.

Mariangel G. 
Rating:
5.0

Upon receiving the unit it smelled heavily of cigarette smoke; it made me nauseous. Other than that I had zero complaints. The young man who checked me in/out made the process easy-peasy; that sole fact is appreciated. Thanks so much!

Renee R. 
Rating:
3.0

15' truck engine very noisy, it's need the muffler check or repair.

MINH V. 
Rating:
5.0

Customer did not leave a comment.

Coco B.  |  First Impressions 
Rating:
5.0

Nothing. 3 different customer service agents gave us excellent service as we were trying to get specific equipment together at the same location and went back and forth until there was a location close enough to us with the equipment we asked for on 2 different dates! Great job y'all.

JAMES B. 
Rating:
1.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Great experience

Christopher S. 
Rating:
5.0

Easy drop off.

LORRAINE B. 
Rating:
5.0

The manager and staff were excellent in helping me today September 3rd to find the storage that I need it. And the storage were clean and the building inside.

Carmen G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Evaristo N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Humberto D.  |  First Impressions 
Rating:
5.0

Nothing at all.

Christopher M. 
Rating:
3.0

Customer did not leave a comment.

JAYVON J. 
Rating:
5.0

Customer did not leave a comment.

RONALD N. 
Rating:
3.0

Customer did not leave a comment.

TAMARA B. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

LaVele R. 
Rating:
5.0

Customer did not leave a comment.

ELMO S. 
Rating:
5.0

The staff where helpful and kind. I liked that the staff walked me to my storage unit so that I could get acclimated to the facility. Very friendly and nice staff. All of the staff was helpful.

Dinetria Grace S. 
Rating:
5.0

The best location and people

Terri H. 
Rating:
5.0

Customer did not leave a comment.

birtha B. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Customer did not leave a comment.

Paulette A. 
Rating:
5.0

Customer did not leave a comment.

SORIYA O. 
Rating:
5.0

Customer did not leave a comment.

Shawn K.  |  Overall Experience 
Rating:
5.0

I had a great experience. Quick check out/check-in.

Suzanne R. 
Rating:
1.0

Driver side mirror was not working properly when I picked up. I had to constantly move it back into position while driving in order to see properly. When I returned the vehicle it was discovered that it was broken and I had to pay for it. The vehicle itself was dated and in need of an upgrade. One of the employees was very rude and condescending asking “what the hell did I do to mess the vehicle up” or “what did I hit”. I will not use this location again or maybe UHAUL in general because of this experience

David A. 
Rating:
5.0

Customer did not leave a comment.

Joe R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica V. 
Rating:
4.0

Customer did not leave a comment.

Angela T.  |  Overall Experience 
Rating:
5.0

Your people were good. Tell them to keep it up

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

All good … thank you

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Mira B. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

Louisiana need too do better TX did a great job people on site working and cleaning truck they care about there coustomer safety when renting due too COVID rate 100%

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

LAQUISHA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTIE G.  |  First Impressions 
Rating:
1.0

They clearly do not explain everything before handing you the keys. I was given a truck that had a broken side mirror. Which is definitely not safe driving.

Derek T. 
Rating:
3.0

I usually have had very good experiences with U-Hual. However this time really disappointed me. I still can not believe they would toe my truck and damage my very expensive refrigerator.

Sanders W. 
Rating:
5.0

Keep up your great Service. Thank you Erin.

Sandra jose M. 
Rating:
5.0

Hire more people like Lori. She was very helpful and kind. Lori went over and beyond her duties. Thanks

Desmond D. 
Rating:
5.0

This was the best moving experience ever. Dropped off and picked up when they said they would. Only thing that could have been better was they gave us an arrival date of 14 days from pick-up and it was really 3 days. We could have had more time to pack (to stay within the 30 day window) with a closer quote. Overall would 100% recommend to anyone!

Debbie M. 
Rating:
5.0

Customer did not leave a comment.

GARRISON H. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
4.0

Customer did not leave a comment.

Carol R. 
Rating:
5.0

Hired more people was the second time this week that I rented a pickup truck but the back of the truck was dirty other than that was okay

Jose V. 
Rating:
5.0

Customer did not leave a comment.

Karl J. 
Rating:
5.0

Excellent customer service!

Erik P. 
Rating:
5.0

Customer did not leave a comment.

Von Celle C. 
Rating:
5.0

General manager awesome !

Jesse S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
1.0

The pickup truck was totally crashed and nasty on the inside. Looked like it was never cleaned in between customers.

Dianna W. 
Rating:
4.0

Customer did not leave a comment.

MELODY H. 
Rating:
3.0

Customer did not leave a comment.

Benjamin R. 
Rating:
5.0

Everyone was so busy when I arrived to pick up but they got me hooked up and on the road in no time.

John R. 
Rating:
5.0

Customer did not leave a comment.

ANGELA J. 
Rating:
3.0

When I asked about a space closer to my address I wasn't told that I would have to climb stairs to get to my unit Had I known that I would have chosen another location Overall I like doing business with Uhaul when it comes to renting vehicles You should give more details about the storage units!!

Joanne J.  |  First Impressions 
Rating:
1.0

I am owed money back and need a refund for the Ubox delivery and moving help transactions of $804. These people showed up with one box at a time, no equipment, pads (which I paid for ) and didn't properly wrap my stuff. I have scratches on almost all my furniture, a broken tv, water damage, and soiled mattress. They also charged me additional mileage for them having to go get the boxes one at a time. I ended up canceling the last ubox, renting a uhaul 20 ft truck and moving the rest of my things by myself, which took me two days and costs me extra money. I'm diss appointed with uhaul because I have not been able to reach customer service by phone due to super long hold times. Treeva Rose 678-516-8693

TREEVA R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valerie J. 
Rating:
4.0

I made my reservation a month in advance for a specific vehicle at a specified location, but they sent me to a location that was 30 miles from where I requested . This was a MAJOR inconvenience and very poor customer service.

Terry F. 
Rating:
5.0

Staff was helpful, friendly, and professional.

JONATHAN S.  |  First Impressions 
Rating:
5.0

Gentleman who waited on us was super nice and took excellent care of me,and every one else,he was by himself til 8 highly reccomend using this location 💯

Chyril W. 
Rating:
1.0

My contract states my unit was on the first floor and it definitely was not and there was no elevator and I paid for climate so tell and the unit definitely was not

Ashlee H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

U-Haul has never failed me even at a last notice. That's why I only use U-Haul.

Ronald J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheronda P.  |  Overall Experience 
Rating:
5.0

What's going on 2 years and had no problem so far.

Patricia G.  |  First Impressions 
Rating:
4.0

Storage and facility are clean, I moved out due to someone was urinating around the stair and there was a bad smell and Orin in the floor of the storage.

JUAN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamlea r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luz M.  |  Overall Experience 
Rating:
3.0

Aaron was very friendly and helpful but the facility was not clean. There were disgusting mattresses left in the halls near the front and while loading my things I had to walk back and forth passing these filthy items. There was a bag of spilled coffee beans in the hall right after I passed the nasty mattresses. Then there were dead bugs in the halls. It seemed like no one cared to clean up because during my hours moving my things, one or two workers came by and saw the mess and no one bothered to clean up. If my month wasn't free and I didn't need to store my extra equipment and boxes, I wound have left!

Danielle J.  |  First Impressions 
Rating:
5.0

Aron was great and helpful! The loading area for the storage units, however, was full of trash, debris, and clutter. Otherwise, the hallways and units were very clean.

Mark G.  |  First Impressions 
Rating:
5.0

Lori you are the best thank you for ur help and kind

Erica M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris D.  |  First Impressions 
Rating:
5.0

Thank you for all the STAFFS for being SUPER KINDS to me 🙏👍😊

suzan t.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Annet M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHNATHAN W.  |  First Impressions 
Rating:
1.0

One of my storage units was broken into, or opened bu staff I believe because They failed to inform me that My storage was empty or to confirm that I moved out when I had two other storages with them that had been filled with things, the insurance people do not wanna pay me for my things that was inside my storage saying it was not enough evidence b/c their to lazy to go watch the cameras

Cor'nea T.  |  Overall Experience 
Rating:
5.0

Mr Anderson you are a blessing 🙌🙏 Thank you God Bless this place and overflow with more business than you can handle so you have to expand!!!

MICHAEL B.  |  First Impressions 
Rating:
5.0

Everyone I worked with at this location was great. Very friendly.

Vicki P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda R.  |  Overall Experience 
Rating:
5.0

The GM has been extremely helpful with knowledge and service

EZELL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STAFALON L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NAUTICA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonia R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICKY M.  |  Overall Experience 
Rating:
5.0

Staff was very friendly, helpful, and treated customers like people and not just numbers.

LAQUISHA ANN M.  |  First Impressions 
Rating:
5.0

The staff very professional intentive to what I needed for my move. Answering all the questions pertaining to storage sizes and what may be the best size to have my belongings stored comfortable. The security of the facility is great! Using your secure card to go into and out of the facility.

Sonya G.  |  First Impressions 
Rating:
5.0

Awesome customer service

Carolyn D.  |  Overall Experience 
Rating:
5.0

Everybody was courteous of our needs.

Yolanda R.  |  First Impressions 
Rating:
5.0

Management was awesome. Happy to have picked this location.

WILLIAM JONATHAN S.  |  First Impressions 
Rating:
2.0

Still don’t know if my key lets me in but it didn’t for the first day which was very inconvenient and the manager refused to answer the after hours number

Cheyenne M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kyrra D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONITA B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Belinda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolyn s.  |  Overall Experience 
Rating:
5.0

Thanks for all the money I spend too much to catch up my high bill until I learn about move deal, I’ve learn hard way for waste all my money. Thanks for not make my stuff lose.

Twila J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ichia T.  |  Overall Experience 
Rating:
4.0

For the storage there are cheaper prices available but I guess it's competitive.

AMANDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kareem r.  |  Overall Experience 
Rating:
5.0

The lady that help me was absolutely was wonderful

cecilia k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angimero L.  |  First Impressions 
Rating:
3.0

I was due a refund because I got the smaller truck and upon return I was to get the $10 refund. I need someone to contact per the refund.

Luz M.  |  Overall Experience 
Rating:
5.0

Your staff are friendly. Keep up a good work and excellent service. Highly recommended

Evaristo N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alesha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carolyn s.  |  First Impressions 
Rating:
3.0

This particular facility had a flood event occur by another tenant and it caused water damage to my entire unit. They threw away my furniture, clothes, important documents and everything else that was ruined without notifying me. They then provided me a claim number to make a claim which was eventually denied due to me not having coverage (after renting for a year). I was definitely upset because over $10K worth of belongings of mine were never replaced. Aaron, the manager, showed sympathy for me and offered me two months free, which was a total of $250. It was no where near the amount of what my personal belongings cost, but I did appreciate it. Needless to say, if you rent a storage be sure to get insurance because if not, you’ll definitely be screwed!

Christy S.  |  Overall Experience 
Rating:
3.0

The guy who rung me up I think was the supervisor and he was great. The regular associate with the long hair was HORRIBLE, poor customer service skills. Also where the storage unit was located in the hall way, I didn’t like it bcuz there was only 1 door to access it. I will most likely choose a different location

Tabitha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAWA K.  |  First Impressions 
Rating:
4.0

Will always use for my storage needs best cleanest units

Shelia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler W.  |  First Impressions 
Rating:
5.0

Young man very helpful would recommend to people very pleased.

terry r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robbie P.  |  First Impressions 
Rating:
5.0

Good people

Edna B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

swader h.  |  First Impressions 
Rating:
5.0

Excellent customer service and very clean ,efficiently ran . Thank you for the amazing service.

Maria D.  |  First Impressions 
Rating:
5.0

The staff were friendly and helpful. It’s been great service

Amr H.  |  First Impressions 
Rating:
5.0

Staff was very helpful.

Ruciana L.  |  First Impressions 
No reviews have been submitted for this location.

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