Customer Reviews for U-Haul Moving & Storage of East Brunswick

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Brunswick

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Joseph V. on

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Henry C. on

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John C. on

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I travel further for this shop. Great people and clean equipment.

Peter E. on

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Start by having a left signal on the truck it was completely missing the ABS and Brake warning kept coming on while driving after a 30 mile drive at the unload location the power steering had no assist its advertised as gentle ride but after 150000 miles the suspension had problems

Brenda L. on

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I have emailed the tickets department twice in order to resolve a citation that was given in error but have not heard back. I refuse tobpay any administrative fees at this point but would like to make sure EZ pass gets paid. In order to do that i need the original violation which should include the violation number that begins with a T.

Bijen P. on

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I ALWAYS HAVE RECIEVED BEST SERVICE FROM THIS LOCATION.

Javal D. on

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The General manager was excellent and very helpful alon with the rest of the staff that helped me out. Would recommend to anyone. Thanks!

Jeanette J. on

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Djuana O. on

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Stop using contract helpers..

ALBERT O. on

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Explain where the paperwork is or hand it to them

Sara I. on

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Was told .19 cents per mile both at time making reservation and then when picking up. Got charged .99 per mile. Also even with a reservation had to wait 45 min when I got to the location because of all the other people with reservations and they only had 1 person working the office. Came back to grab something from the store and waited another 15 min for some help but couldnt receive it because again the office was only 1 person and there was a line of people waiting for assistance

Michele G. on

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Colleen is AMAZING. She really went above and beyond to accommodate us. She was warm and friendly. Such a wonderful person. I was so stressed from the move and getting storage. She made it so much better. Thank you so much Colleen

Susan F. on

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Devon was super helpful providing me guidance on the appropriate supplies for my move (box sizes, furniture pads, how to pack truck properly). Excellent service - thank you!

Jared K. on

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ira B. on

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The facility was clean and well maintained. Some staff members were extremely rude and unfriendly, however, the other staff members were friendly and helpful.

roy g. on

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Had a10.30 pickup time arrive to be told there where truck for me when there where for truck on the yard they where holding for later pick ups why my pickup were 10.30 the other were later. why should I have to wait for a truck if my pick were 1030 and there were truck there?

Steven B. on

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inna m. on

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MARIA S. on

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I had rented a cargo van for two hours. Had returned it on time when I arrived they were not able to check me out because they were too busy. I had used less mileage than expected my credit card had not been. Charged for the correct amount as of yet and this is 24 hours later. Unacceptable.

Daniel H. on

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Pick up and return went very smoothly.

Frank M. on

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Debbie L. on

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Stephanie M. on

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I rented a truck with a tow dolly to transport my car from NJ to TX. When I picked up the truck, I asked if I could come back the next day to pick up the tow dolly. The next day, there were no staff members present who knew how to hook my car up to the dolly. One employee pulled up a YouTube video on his phone to figure out how to do it, and did not seem concerned when I pointed out that the underside of my vehicle would be damaged with his actions. He curtly told me that he was "doing what the video said", so I requested they call someone who knew what they were doing. The mechanic showed up on his day off, which was greatly appreciated, but it seems the hook up was done incorrectly. The straps to tie down the front tires were torn, and the chains used to secure the vehicle were in bad shape. I did not learn this until I arrived at the drop-off location, where I was informed that I would have received a ticket for its condition had I been pulled over. The drop-off location said that both straps and both chains needed to be replaced, and that all secured points were twisted and "done incorrectly". I cannot stress enough how dissatisfied I am with the haphazard and indifferent manner in which my vehicle was "secured", and am grateful that somehow, I avoided major catastrophe.

Kevin M. on

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Place was easy to spot from the road way. Large lot and extremely friendly personnel. Everything was smooth and easy. Thank you!

Dennis V. on

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Albert V. on

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Helmut M. on

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NICK Q. on

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Mina G. on

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Nicholas R. on

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Edna S. on

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Pleasure doing business with you. Will be back if future storage needs arise

charles v. on

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patrick s. on

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Jeff R. on

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lauren i. on

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Fred R. on

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Jackie was extremely helpful as was Fred

denyse G. on

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I had to wait 30 minutes on the phone to get info about a rental (TWICE). You need more people on the phones. I almost went to a different company. I could've gotten fired had I been caught on the phone that long.

DEBI N. on

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Everything was just perfect and easy ! Thank you !

David G. on

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Store was suposed to open at 7am.Store did not open until 745 am.

Roshun S. on

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Julie C. on

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Excellent service!! Quick, efficient and very friendly! Thank you so much for making our moving experience easier!

Joaquin C. on

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Paul H. on

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Sherrie Ann M. on

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Aaron R. on

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Athena was very helpful, friendly, and efficient! It was such a pleasant experience. Quick check in and check out!

Albert V. on

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JASON C. on

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Gas/ milage starting numbers when you rent the vehicle not always accurate on vehicle as compared to contrat paperwork, sometimes by significant amounts. DO NOT trust the numbers they give you. ALWAYS insist that they walk out with you while you get in the vehicle and start it, carefully matching the starting milage/ gas claims to your contract. Make sure YOU yourself do this, don't let the rep do this and take their word for it. DO take a photo (if you can) of these gauges both when you pick up and drop off the vehicle.

Marco F. on

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The only issue I got, was that I didn't took the insurance for the storage, and the unit what I had, the water gets under the walls and damaged part of my furniture, tks to Jacky she tried to fix it.

Tia W. on

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I did the phone check in. Once I checked in it took way too long to check in. Just kept saying processing.

Dalia S. on

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I was expected to pick up my truck at 7 am and there wasn’t an associate until 8 am. I downloaded the app for a quicker check in and still had to wait on a line. There were over 10 people waiting for someone to open the doors. I will not be going to this location. I had to rush my move because I lost an hour.

Valeriy U. on

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shashi a. on

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debbie s. on

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All ways have John working he was amazing...

STEPHANIE M. on

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DANIEL G. on

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Shari H. on

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Mehmet N. on

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douglas S. on

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The only drawback was that it took a while to check out. There had been a power outage and the computer system was running slow. It took almost 45 minutes to rent a pre-reserved van and pre-reserved storage unit. Luckily I was there about 15 minutes before opening and was the first on line. There was a large line behind me, perhaps due to the holiday weekend. The staff was helpful and courteous!

Ricardo S. on

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Dorothy M. on

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All staff was very helpful and I needed assistance and storage unit was clean n dry.

Benjamin G. on

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The only problem was the wait to get my keys, due to yall not giving the branch requisite funding to hire staff. Give them money!!

William S. on

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Eric W. on

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Marilyn G. on

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Joaquin C. on

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Simone S. on

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laura a. on

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clean nice place, unit clean, staff friendly

laura a. on

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Christopher H. on

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David C. on

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Everything was great

Marcus S. on

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Abe H. on

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Brian L. on

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Brian L. on

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Your people are always helpful and friendly and your trucks are great

Anthony M. on

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Quick and easy

Roberta E. on

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Joseph F B. on

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Yvette B. on

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linda c. on

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Great Service

Pedro j. on

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Good job

Neil B. on

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rosanne b. on

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Lorenzo G. on

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The truck was making a funny noise. It was old and beat up. Tried to extend and was refused. In fact they rented the truck to another customer without even telling me before I rented it the day before. Terrible customer service.

Richard H. on

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Amol I. on

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John was very knowledgeable and helpful. He did a great job installing the hitch!

Mohammed M. on

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Gary A. on

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Nothing. Everything was great. Fair price and personnel was great

LEESHA-ANN B. on

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John T. on

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the service and attention from the location was just fine, but i had reserved the trailer from a different location right near where i was (3 weeks in advance), and was told with two days notice that it was moved to this location, 45 minutes away. so while they gave me very good service at this location, it was extremely inconvenient to go there, and i basically had no choice if i wanted the trailer, which i did. that's why i gave it a "below average" rating, because it was so far away...

ivani c n. on

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Christopher G. on

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Debbie C. on

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STEVEN B. on

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Great service and nice people

Steven B. on

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Kyle B. on

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Trailer I rented was missing door hooks latches on fenders to keep doors open, caused minor inconvenience.

jeffrey o. on

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Bad service, during check-in.

Antonio M. on

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Joseph M. on

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Nancy R. on

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The female worker in this location was so nice, helpful and knowledgeable and was a pleasure to work with. I highly recommend her.

John W. on

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Quick and easy drop off. Great . Cant improve that

Cameron C. on

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The agents at this location were not provided with accurate information. I confirmed with them that the Manhattan U-Haul has after-hours drop off as indicated on the website but when I went to drop off (5 minutes after closing), I found out that was not an option. It is not their fault that they were provided incorrect information but I thought it should be noted.

Jakeel F. on

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I have been to this location several times and it’s always a good experience...

gary f. on

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I would just like to point out one staff that was very pleasant and helpful with making my decision much easier for me. Her name is Athena and I must say she is a great asset to UHaul. Thanks again for your great work and pleasant attitude.

Francis V. on

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reduce de price.

ian e. on

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John Z. on

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Lonnie R. on

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Tremendous from interaction with Representative, quality of vehicle, and ease of return Thank you

William B. on

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William F. on

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James K. on

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Nothing. Excellent staff. Very friendly and knowledgeable.

Vimal B. on

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Ed P. on

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Great staff, very helpful.

Theresa H. on

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Had to walk thru whole stire ti get to

William E. on

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Luis G. on

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Frank R. on

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HABEEB I. on

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Devon was very helpful. The entire team was professional.

elaine h. on

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Nothing Athena was excellent in customer service.

eric c. on

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Glenn M. on

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Great customer service! Very courteous and accommodating! Will be renting from them again soon!

Konark D. on

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John F C. on

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I would like to thank the online booking agents for all their help and assistance. I will only be using U-Haul in the future. Thank you from The South River Robotics Team.

Richard C. on

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Fred R. on

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the young lady that helped us was extremely knowledgeable of available units and was extremely helpful

Robert F. on

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Great service and very thorough.

Rosanna D. on

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stephen L c. on

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faster check -in. No fault of the agent, just too much paperwork...

Wen C. on

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William J H. on

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A good experience

michael j. on

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Uhaul seriously needs to get rid of the antiquated system and get more help. I waited on line for 45 minutes even thought there was only two people ahead of me.

Harinder M. on

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Excellent service

Annette P O. on

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mark P r. on

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Fred was an absolute dream to work with. Over the period of about 6 most he was extremely helpful in helping us select all the materials we needed for our move!

BERTRAM C U. on

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n/a

Christopher O. on

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Lai was very friendly, and was very clear and thorough with instructions

Mark T. on

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ira t. on

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Christopher O. on

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I love the new text system and the ability to quickly address an issue with mileage or undocumented damage through the website.

Christopher S C. on

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Michael D. on

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The service was good, but I rented a 10x10 storage unit that was actually 9x9 when measured. Doesn’t seem like much, but in terms of volume it can be significant and you don’t get what you pay for.

MARJORIE O. on

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No complaints

Brendon Scott B. on

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Outstanding customer service I began my day renting a uhaul from this location . Michael Was great very professional and courteous. I ended my day with renting a storage unit from this facility. 5 sta

Joyce P. on

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Everyone was helpful and a pleasure to deal with. The storage area is clean and convenient. So far, I am very pleased.

Simina P. on

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Thank you!

Beverly L H. on

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Staff pleasant and helpful - positively will recommend to others..

Harry k. on

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even though that office is busy, the staff is friendly knowledgable and efficient

David K. on

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Chinese lady Did all her best not to rent me the truck because I know her from other job she is very races and Very unprofessional Are usually rent every three months Not anymore

ANGELA F. on

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Worst experience ever, the unit got infested with rodants that made a nest in my sofa and had babies and poop all over my stuff to the point I had to just tell the office to deal with it. Nasty!

Cameo R. on

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I am VERY upset WITH YOUR facility, my items were INFESTED WITH rodents SEVERAL ITEMS and my new mattresses discarded, filed INSURANCE claims, they denied them...I demand every dime I spent & lost $

Catherine S. on

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Thank you for being informative and patient. I appreciated the time you took to explain the cost involved in the storage rental and truck rental. Great job! Catherine

Regina S. on

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Very knowledgeable and understanding crew

Michelle E M. on

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Very friendly and efficient

danny y. on

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I would certainly return.

Kim R M. on

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Ashley was very very helpful

Federica S. on

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Easy, good price, professional. And Fred, the manager, very nice and kind

Amy C. on

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The office staff was very helpful every single time I would need them. And the storage facility actually smelled like flowers! It was so clean at all times.

JULIET R. on

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The staff were very helpful professional and courteous, The manager Mr kalmid extend the extra effort to make sure any concerns you have about your property is addressed. Excellent storage

Ronald C. on

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I would recommend checking units prior to sending threatening letters about liens. We clearly informed you the unit was vacant however your office staff needs to pay more attention and close accounts.