Customer Reviews for U-Haul Moving & Storage of East Greenville

1612 reviews

24 Roper Mountain Rd   Greenville, SC 29607

(864) 254-9154

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(864) 254-9154

24 Roper Mountain Rd
Greenville, SC 29607

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • Boat storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Unbelievable service and friendliness. Not sure who was working the counter but it was informative, efficient and friendly. Literally, there’s non question U Haul is customer oriented! Great job!

Richard H.  |  First Impressions 
Rating:
1.0

Within two months of renting a U-Haul twice, booking in advance doesn’t work. Apparently you can get scheduled by centralized service, come to the location and they don’t have what you need because the manager has not trained employees how to update storage units and U-Haul trucks for customers. Too bad they have them available but as a customer I can’t get in until it’s submitted in the system. Very poor experiences and causing extra delays in time in finances when hiring labor to move/unpack.

Aleksandr B.  |  First Impressions 
Rating:
3.0

The areas outside of the elevator had debris.

Carole A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eric b.  |  Overall Experience 
Rating:
5.0

Counter guy was supper helpful.

Juan c.  |  First Impressions 
Rating:
5.0

Clean, staff friendly and helpful.

Wayne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nathan s.  |  Overall Experience 
Rating:
5.0

Everything has been going great since I have been with Uhaul

BETTY M.  |  First Impressions 
Rating:
4.0

Asked them to repair temp control pipe in unite 3times. When I moved out 3 month s later still wasn't done.over all they were pleasant.

Kennedy T.  |  Overall Experience 
Rating:
5.0

Excellent ,Thanks for great services

Donald E.  |  Overall Experience 
Rating:
3.0

The gas was less than 5/8..

LC C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EILEEN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanda D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

eric b.  |  First Impressions 
Rating:
5.0

Excellent customer service!

SURTRINA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delois J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nathan s.  |  First Impressions 
Rating:
1.0

We had a 26 foot truck with an auto transport and could barely get to our unit. Then the check in process was so complicated because we weren't given an explanation first. We had the most stressful experience at a storage unit than I ever thought possible.

Amanda M.  |  Online Move In 
Rating:
5.0

Great place for storage. Always clean, easy to access your unit, and the team members were super nice and helpful. I would highly recommend.

BRYAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY A.  |  Overall Experience 
Rating:
4.0

The person at the counter was exceptionally polite and helpful. Don’t recall his name but he made our first experience with a UHaul storage center very smooth and easy.

Timothy R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VANCE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donna W.  |  Online Move In 
Rating:
3.0

Accounting department needs to be improved. Receiving invoices with a due date within 5-day is not practical. This caused many issues with our account to where we received numerous lien notices over the years that were unnecessary. We resulted in having to pay multiple months in advance to offset the the payment window.

CAROLINA DERMATOLOGY/Prisma Health O.  |  Overall Experience 
Rating:
4.0

The only thing wrong was the lady attendant who checked me out did not record and verify the stop storage use and I received a late notice. Upon contacting the gentleman at the desk. He corrected it.

Otha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Macall S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Otha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annie s.  |  Overall Experience 
Rating:
4.0

my family rented a unit for 15 years and were always pleased with the unit and with the cargo van we rented on several occasions. The staff was always very nice and helpful.

MARGARET C.  |  Overall Experience 
Rating:
5.0

While my storage experience was positive, I was very disappointed to find out that I have been paying a higher rate than is currently being advertised. Because I feel that I’ve been overcharged for several years, I would look elsewhere if I need a storage facility in the future.

Leslie L.  |  Overall Experience 
Rating:
1.0

Storage paid for January on the 16, i moved out on the 23rd and requested a pro rated refund which i was refused. I was robbed of almost a whole month of money during the pandemic. this is not right or fair. I have been doing business here for years, but this will be the last. And i will not recommend to anybody.

Victoria S.  |  Overall Experience 
Rating:
3.0

Getting in and out of there with the traffic on Roper Mtn was often a challenge... one of the employees who wasn’t very friendly isn’t there any longer. We cleared out our unit over a week before the bill date, so I wish you’d pro-rate back a partial month.

TANDY G.  |  Overall Experience 
Rating:
5.0

The manager was really great and helpful. i would recommend their facility.

julia s.  |  Overall Experience 
Rating:
1.0

First month was supposed to be free from uhaul for renting the moving truck., They charged us anyway.

julia s.  |  First Impressions 
Rating:
5.0

I enjoyed storing and truck rentals with U- Haul. Especially the ropes mountain rd location. Friendly staff and management. I plan on renting trucks and or vans in the future. Thank you, John Newman I've been using your services for a number of years. In Virginia and in South Carolina too.

john n.  |  Overall Experience 
Rating:
5.0

Everyone was great. Special shout out to Lisa 👍

Chuck T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paulette H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theresa m.  |  Overall Experience 
Rating:
5.0

Great customer service.

carolyn p.  |  First Impressions 
Rating:
5.0

It would be nice to have 24hr. Access to my unit.

SHIRLEY T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james e.  |  Overall Experience 
Rating:
5.0

Blake Is beyond helpful, Patient, transparent he literally showed me the unit then came back and showed me how to do the alarm 🚨. Which he had no clue i was not feeling good and really needed Guidance... Give him a raise esp With the rude lady who interrupted for 3 boxes ??? He is a Wonderful employee which are Rare I should Know Im a Retired Retail management and a Teacher.., Thanks Blake

Liana W.  |  First Impressions 
Rating:
5.0

This place is incredible!!! We tried two different storage locations previously and have been so happy we moved here. We started with a large unit, and gradually reduced to a 10x5. The staff have always been incredible and helpful, the building always spotless and security is fantastic. They are great for truck rentals too, which we have used many times. Keep up the great work!

JENNIFER G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

uriel t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cary E.  |  Overall Experience 
Rating:
5.0

We’ve been using U-Haul for 25 plus years now and I would say this was our best experience so far. EVERYTHING was top notch. I would highly recommend !! Keep up the good work.

LINDA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAM W.  |  Overall Experience 
Rating:
5.0

The manager Jeff at this location is fantastic.. he was always helpful and cared about every customer that came in. His staff were always warm and welcoming. I appreciate everything y’all did to help me.. we need more people like y’all in customer service.. THANK YOU 😊

Rena B.  |  Overall Experience 
Rating:
5.0

La persona fue muy amable y dispuesto colaborar en todo momento fue una gran ayuda

Yolanda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cary E.  |  First Impressions 
Rating:
5.0

I had accidentally rented a unit that was too large. Robert made the change for me with no problem, and he was very pleasant.

Beverly D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jim o.  |  Overall Experience 
Rating:
5.0

The staff was friendly and accommodating. They were always pleasant, patient, and helpful. The manager, Lisa, and all the other folks we had the pleasure of interacting with made us confident and comfortable with our "stay" .

CHERYL T.  |  Overall Experience 
Rating:
5.0

The only thing is it’s supposed to be climate control and it was super hot in the unit and in the building.. it felt better outside than in.. and the storage unit did not have a light in it

Tracy B.  |  First Impressions 
Rating:
5.0

Since the new management has taken over the rental and customer service experience has done a 180. I was very satisfied with my rental.

Scott Stallcup G.  |  Overall Experience 
Rating:
5.0

I stored some items for five plus years, and never visited the facility. Down sizing and getting older. So, $6,000.00 later I retrieved the $1,000.00 worth of junk. Ha. Seniors! Dan Boling

DANIEL B.  |  Overall Experience 
Rating:
5.0

The guy that check me in was very helpful and nice.

TAMARA C.  |  First Impressions 
Rating:
5.0

None

Debby S.  |  Overall Experience 
Rating:
5.0

you guys were great!

Zachary S.  |  Overall Experience 
Rating:
5.0

Lisa was awesome. She was able to get us the climate controlled unit instead of the non-climate unit that was reserved for us my mistake. She was most helpful and you can tell she loves her job.

Jim B.  |  First Impressions 
Rating:
5.0

So helpful in a fast move from Florida! When the place national U Haul had told us to drop off truck and transport turned out to no longer work with U Haul, we were referred to a place nearby! Thanks!

India D.  |  First Impressions 
Rating:
5.0

Well run facility. Very helpful friendly and professional staff.

MIKE O.  |  Overall Experience 
Rating:
3.0

When I rented storage unit, was very dirty inside. Bathroom wasnt very clean. The rest was ok.

Michael K.  |  Overall Experience 
Rating:
5.0

From the time I moved in, over 2 years ago, Lisa has been AMAZING to work with! I would recommend people to this place because of her customer service, for sure! Thanks!

Debbie P.  |  Overall Experience 
Rating:
4.0

Good enough.

Craig R.  |  Overall Experience 
Rating:
5.0

Good place

Jose F.  |  Overall Experience 
Rating:
1.0

The humidity levels in the building were far too high to be considered "climate controlled". Calls that rollover to the corporate office are hands down the rudest and least helpful customer service

Ryan T.  |  Overall Experience 
Rating:
5.0

Helpful

Tara P.  |  First Impressions 
Rating:
5.0

Easy access and they are very organized!!

Demetres B.  |  First Impressions 
Rating:
5.0

Lisa was so amazing. After having a horrible day moving across states and running late, Lisa made it so easy to rent a unit and get moved in. Best customer service experience I've had in a long time!

Hannah S.  |  First Impressions 
Rating:
5.0

Holly was very professional and friendly. The gentleman at the Spartanburg location helped me in securing 2 large units in Greenville. Thanks to both employees.

Shelly P.  |  First Impressions 
No reviews have been submitted for this location.

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