Customer Reviews for U-Haul Moving & Storage of East Lake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Lake

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Candice W. on

Rating:

Customer did not leave a comment.

Korderius M. on

Rating:

Make sure hand trucks are on the trucks

Austin B. on

Rating:

The truck had been previously smoked in and still had cigarette butts in the ashtray.

GERALD Z. on

Rating:

Customer did not leave a comment.

Gregory T. on

Rating:

The management and staff are very professional. They are always efficient.

Deboralyn W. on

Rating:

The you man that took my reservation and the young lady that checked me in were AMAZING. They both were very nice and professional unlike some of the previous staffers at this location.

Kenlen R. on

Rating:

Only problem I would say is the truck might need some maintenance soon. But overall great customer service.

Brittney B. on

Rating:

Make sure the employees are on time. If someone was on a time schedule getting their equipment late, even if it was by 15 minutes, is unacceptable.

Mckinley W. on

Rating:

Customer did not leave a comment.

Tina H. on

Rating:

My customer service was excellent, my sales person was very patient at the time of my pick up my credit card had been compromised and he waited patiently for the problem to be resolved even on the phone he was very nice, customer service means everything to me and he was excellent.

Gary N. on

Rating:

Very nice location and staff super friendly.

FREDERIC A. on

Rating:

I would recommend , The truck was dirty and cling when you hit small interstate bumps.

Matthew S. on

Rating:

My pickup location was changed the day before pickup and I had to go 30 minutes out of my way to get the truck when I felt like they could have dropped it off for me as a convenience.

regina s. on

Rating:

Every time I called they always answered the phone and answered my question and was very pleasant and helpful to me. I am some what handicap so every time I went to my storage unit they would help me

James R. on

Rating:

Customer did not leave a comment.

Valkeisha E. on

Rating:

Customer did not leave a comment.

Cynthia W. on

Rating:

Customer did not leave a comment.

Carmen F. on

Rating:

Customer did not leave a comment.

cynthia J. on

Rating:

Service your trucks more frequently and provide each customer with a safe truck that operates more smoothly.

Latonya B. on

Rating:

Customer did not leave a comment.

Raymond F. on

Rating:

Customer did not leave a comment.

Ayman M. on

Rating:

Customer did not leave a comment.

Juandrill F. on

Rating:

Customer did not leave a comment.

Killian C. on

Rating:

One worker said they couldn’t take the truck because they were full although we had the location on our reserve. Another worker stepped in and helped us out saying we were on the list. However if it wasn’t for her this also may have been a hassle.

Justin W. on

Rating:

A larger parking lot for customers. More pick up trucks.

Marketa C. on

Rating:

Exceptional customer service. Thanks Mariesha Porterfield

LARRY W. on

Rating:

Reserve your rental ahead of time especially if you need it on the weekend

Cynthia J. on

Rating:

Excellent customer service

Mary B. on

Rating:

Have representatives that know what they are doing working.

tonya D. on

Rating:

Everything was fine and the representative went above and beyond to help with my issue. Thanks

Jacob B. on

Rating:

Customer did not leave a comment.

Kenyon S. on

Rating:

Keep up with the good work ??

Charles Y. on

Rating:

Customer did not leave a comment.

Rollie S. on

Rating:

Customer did not leave a comment.

BRENT G. on

Rating:

Noticed two of the running lights on the trailer were not working. Reported to attendant when I returned the trailer. Otherwise it was good. Highly commend the attendant on duty Friday afternoon when I picked up the unit--great service above and beyond.

Ricky G. on

Rating:

Customer did not leave a comment.

Arnester L. on

Rating:

It needs no improvement ! Thanks

Scott D. on

Rating:

Very accommodating, extremely nice!! Went above and beyond to help me and family. Great service too!

lesia b. on

Rating:

Every is very nice and friendly and helpful

Ronald L. on

Rating:

Customer did not leave a comment.

Arthur C. on

Rating:

Sooth operation

Lutricia B. on

Rating:

need longer night hours for access for working people and on weekends.

Samuel W. on

Rating:

When I arrived to pick up the truck my initial experience was pleasant, the lady was very informative and nice. As I was doing the pre check online thing for the truck it did not have the correct amount of gas in it, I was told it would be at 1/4 tank and I was expected to return it at 1/4 of a tank. It only had an 1/8 of a tank of gas and I took a picture and submitted it to the website. On returning the truck I encounter 2 employees sitting on their phones completely ignoring me. One of them finally looked up from her phone, appearing to be very irritated by my presence, I told her I was returning a truck and asked about reimbursement for having to cover the difference in fuel so i didn’t get charged extra. She said that no. I asked why and she said it’s my fault for over filling and that the woman who wrote 1/4 should have wrote 1/8 of a tank and there was nothing she could do. Meanwhile she never put her phone down and I clearly saw her on Facebook. I would very much appreciate my money back for the fuel difference and highly suggest working on your employees being on their phones on the clock. Moving is stressful enough and this experience will deter me from ever going back to using this location.

Emily J R. on

Rating:

Customer did not leave a comment.

David W. on

Rating:

Customer did not leave a comment.

Cyphreno R. on

Rating:

N/A

MICHAEL A. on

Rating:

Customer did not leave a comment.

Cynthia K. on

Rating:

Customer did not leave a comment.

James Q. on

Rating:

Storefront seems cluttered and haphazardly laid out.

Roger W. on

Rating:

The staff was very friendly and made for a pleasing experience. Thanks.

Jeffery B. on

Rating:

Easy process, friendly and knowledgeable staff.

Sandra S. on

Rating:

After-hour return policy could be a little bit better explained to a person returning after-hours for the first time.

Mary W. on

Rating:

Make sure everything is in the truck and the truck is not broke down None fit

Jacob B. on

Rating:

Customer did not leave a comment.

Edward C. on

Rating:

Customer did not leave a comment.

William S. on

Rating:

Customer did not leave a comment.

Jesse S. on

Rating:

Customer did not leave a comment.

James F. on

Rating:

Keep the two ladies. They were very efficient and fast.

Wenseann M. on

Rating:

Customer did not leave a comment.

Nicole J. on

Rating:

Just to clarify, I rented two different trucks on two different days. The truck on Saturday was fine! The tuck I got a few days ago was not so great. The door to the storage area was incredibly difficult to get down and secured, to the point of thinking it is broken. Also the mirrors would not even budge a bit. I had to continue to move around to see through them. This was pretty concerning in heavy traffic and backing up to load and unload. Otherwise the staff was wonderful!

LUSHUN R. on

Rating:

Customer did not leave a comment.

Annie D. on

Rating:

Very friendly, patient and helpful staff.

Bershondra C. on

Rating:

This was my first U- Haul rental and I must say it was wonderful. I used the website to reserve the van and it was so easy. When I arrived the General Manager was so kind and professional. She explained everything to me and was so patient. In today's world sometimes that is hard to find in some businesses, but not here. She had me ready to go in no time. The return was great also, he was equally nice and professional and again I was ready in no time. With today's rush, rush mentality I want to thank you for the employees you have at this location. It is wonderful to have friendly people help you. People go through so much in their daily lives, and sometimes a simple smile and kindness can make a world of difference.

Joan G. on

Rating:

Customer did not leave a comment.

jonathon C. on

Rating:

Customer service was good, but my order was not ready when I arrived, missing appliance dolly. The tag for the box dolly was already broken when I drove off the lot so I was forced into buying that. End charges were WAY above what they were supposed to be.

Dorris S. on

Rating:

service rep was very competent and was intent on making this a pleasant and productive experience

Larry W. on

Rating:

Very Courteous and very efficient. Very polite.Thanks Uhaul.

Curtis F. on

Rating:

N/A

Linda J. on

Rating:

Don't rent a truck that has just returned and give it to the next customer without sanitizing the inside.

twila F. on

Rating:

Customer did not leave a comment.

Davis W. on

Rating:

Customer did not leave a comment.

Jacob B. on

Rating:

Customer did not leave a comment.

Ronald C. on

Rating:

The manager arrived on time and she handled my request professionally and I will go back again without a seconds thought. Good job.

Garry P. on

Rating:

Customer did not leave a comment.

Damon M. on

Rating:

This location is always fantastic. Would never use another location if I didn’t have to.

Kendra B. on

Rating:

Customer did not leave a comment.

Sandranetta J. on

Rating:

Customer did not leave a comment.

bryan M. on

Rating:

Uhaul has provided us with great experience for our long distance moves!

David H. on

Rating:

I had a guaranteed reservation for an enclosed trailer at 5 Star Tire in Trussville. They did not have the 6x12 and did not open at 8 as advertised. I had to drive another 20 minutes out of my way to pick up an open trailer. I think U-Haul owes me $50.

Corey M. on

Rating:

Inside smelt like it was sitting up for a while other then the smell everything was great way to go guys..

Tanneka H. on

Rating:

Customer did not leave a comment.

Edmond W. on

Rating:

.

Anthony B. on

Rating:

Customer did not leave a comment.

ShyAsia M. on

Rating:

Customer did not leave a comment.

Carmen F. on

Rating:

Customer did not leave a comment.

Juanita G. on

Rating:

My experience was Great.

sandeep D. on

Rating:

Customer did not leave a comment.

Braderick S. on

Rating:

Customer did not leave a comment.

Dianne M. on

Rating:

Customer did not leave a comment.

Jonathan M. on

Rating:

Customer did not leave a comment.

Shaneal H. on

Rating:

I needed a Hand truck but they had none that were on site or available...the store was very clean...when I dropped it back off there was only 1 person in the store which made my wait to return the truck longer...

RAQUEL J. on

Rating:

Customer did not leave a comment.

Muriel S. on

Rating:

thanks

Petra W. on

Rating:

customer service training and train them how to tale care of equipment ,out truck wasn't clean when we got it and was bone try on oil,and the miles in the truck wasn't what was on paper

Margaret W. on

Rating:

Staff was very nice except Marissa the new Manager.

ashley M. on

Rating:

Customer did not leave a comment.

Sharon L. on

Rating:

Worker's Are Helpful and Friendly. Service Was Very Good. I Like Management She Knows Her Job.

Emily W. on

Rating:

The only redeeming quality of this location was that the manager was very receptive to our concerns. The truck that I received was dirty inside with dried up barbecue sauce in the cup holders, there was dirt all over the floors and stains on the seats. The bed of the truck itself leaked, causing a large puddle to form up in the mother's attic. Roadside assistance, after being on hold for an hour, finally came to patch the leak, but we still needed to attach a tarp outside of the truck to ensure my things didn't get damaged. Additionally, one of the brake lights were not functional. I would hope that all of these concerns were oversights and not a reflection of the normal practice of this location.

latoya I. on

Rating:

Customer did not leave a comment.

Martin F. on

Rating:

Mentioned tire had very low tread on walk around and was told that it passed inspection. 300 miles into move, tire tread started separating and went flat. Had to stop and wait for mobile tire service to replace tire. Very time consuming when moving.

Ada M. on

Rating:

Staff was great! Professional, kind. But van I rented was NOT clean, it smelled bad, dusty and dirty inside and out. Due to my schedule I didn’t even say anything about how dirty it was, I was in a hurry.

Gregory G. on

Rating:

Customer did not leave a comment.

Kathy E. on

Rating:

I can't think of anything to improve but wanted to say Ms. Porterfield was wonderful! Thanks

Victoria A. on

Rating:

Customer did not leave a comment.

ALECIA M. on

Rating:

Customer did not leave a comment.

Bryan N. on

Rating:

Customer did not leave a comment.

Tracey M. on

Rating:

The lady that worked on 4/6/19 was exceptional. She worked alone and were very busy. She remained professional and prompt. A one woman expert. Hats off to her. Great Job! From Tampa Fla 11am 4/6

JESSICA P. on

Rating:

Very good used them all the time

JENNIFER D. on

Rating:

No problem accessing items. Area always clean and secure. Other than expected dust, items, including 2 guitars, were fine when removed after several years stored.

Gwenlyn B. on

Rating:

Customer service training and to relate to customer and be ready to answer any questions of just say they don't know and go and find the answer from someone who might know Thank you for you service

JEFFREY F. on

Rating:

No additional comment

Diane J. on

Rating:

They were very courteous

Friatina W. on

Rating:

Great job and keep up the good work

james b. on

Rating:

They was really friendly an helpful every time i needed help they was rite there when i needed help

Juniel R. on

Rating:

The staff was very professional and respectful. They made everything simple and understandable