Customer Reviews for U-Haul Moving & Storage of East Lake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Lake

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Alan C.
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General Manager knows her stuff she kept safety distance in a time need with this covid 19 she also recommended all products to help make my transition smooth love this location

Edwin S.
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Customer did not leave a comment.

Becky W.
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Celeste H.
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Avinash P.
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Jordan W.
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Marquita Y.
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Michela C.
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Tiesha L.
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Justin L.
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Beverly S.
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Amber R.
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Rodney C.
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More/ better parking

kimberly F.
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Elissa F.
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Online check In Application was extremely slow- worker at location was very helpful and had to end up doing it herself.

Cynthia L.
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Customer did not leave a comment.

Levette R.
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Eric L.
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Excellent service the young lady very courteous and respectful.

Pamela M.
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Both customer service reps, when I picked up and dropped off my truck were very knowledgeable about their job, very friendly, and very helpful. When I dropped off the truck, I was waiting for my ride and the guy even brought a stool around for me to sit on. He knew that I had been moving furniture and boxes all day and was tired.

Johnathan B.
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Bobby W.
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Ronald H.
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So much better than ms. Nadias rental in Bessemer Al. For uhaul trucks .

Lee S.
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Stop telling people they'll "save time" by checking in online. This is patently false if you are checking in during business hours. Your site asks these questions in all the wrong order. You should NOT be asked to choose your method of check-in *before* you choose a time to do so. Your site should also NOT ask for location service access so early in the process (maybe the first moment I logged on for a quote?) and then expect your customers to remember they need to suddenly approve location access when they arrive. Your terms and conditions are utterly ridiculous and impossible to read especially at the last minute when checking out. It is also thoroughly rude to make your customers do all of the work of a rental agent when checking out equipment by enticing them with the false claim that doing so will SAVE them time, then making it as difficult as possible on them (again, your customers) to change their method of check-in after they realize they have been misled. Why can't you give your store employees the simple power to help your customers when they request it? Why would you insist on making things more difficult for both your employees and your customers?

Shemika C.
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Linda E.
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Phillip G.
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NORMAN P.
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Courtney was unbelievably supportive - his customer service went well above and beyond my expectations. Vehicle was sufficient and shouldn’t be a reflection on Courtney but it needs some TLC. It was sufficient to get me from BHM to DAL.

Quyneria C.
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Customer did not leave a comment.

Sacrhondria L.
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VANDY Y.
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I love this location and the staff I go to the location every time.

Vandy Y.
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I love that Uhaul location I go there every time.

Jon C.
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This was a fraudulent order made with my information. If you have any information on the real person who ordered this, please pass it along to the authorities.

MICHAEL L.
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Outstanding, keep up the good work.

Tasha T.
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They did not have all my supplies there, nor did they try to move it to one location. Was not considerate of me coming out of town to get this equipment. I called several time to get it moved to one location. I also did not like the fact they waited two days to let. Me know that everything was not at the same store. Plus I hade to drive 30 minutes out the way to pick up the other part. This put me father behind in my move I was late starting my move I was late getting back on the highway to move to Nashville Tennessee this was a very inconvenient nor considerate of the company.

Jessica Z.
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Henrietta A.
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Candice W.
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Korderius M.
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Make sure hand trucks are on the trucks

Austin B.
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The truck had been previously smoked in and still had cigarette butts in the ashtray.

GERALD Z.
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Customer did not leave a comment.

Gregory T.
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The management and staff are very professional. They are always efficient.

Deboralyn W.
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The you man that took my reservation and the young lady that checked me in were AMAZING. They both were very nice and professional unlike some of the previous staffers at this location.

Kenlen R.
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Only problem I would say is the truck might need some maintenance soon. But overall great customer service.

Brittney B.
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Make sure the employees are on time. If someone was on a time schedule getting their equipment late, even if it was by 15 minutes, is unacceptable.

Mckinley W.
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Customer did not leave a comment.

Tina H.
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My customer service was excellent, my sales person was very patient at the time of my pick up my credit card had been compromised and he waited patiently for the problem to be resolved even on the phone he was very nice, customer service means everything to me and he was excellent.

Gary N.
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Very nice location and staff super friendly.

FREDERIC A.
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I would recommend , The truck was dirty and cling when you hit small interstate bumps.

Matthew S.
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My pickup location was changed the day before pickup and I had to go 30 minutes out of my way to get the truck when I felt like they could have dropped it off for me as a convenience.

regina s. | Overall Experience |
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Every time I called they always answered the phone and answered my question and was very pleasant and helpful to me. I am some what handicap so every time I went to my storage unit they would help me

James R.
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Valkeisha E.
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Cynthia W.
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Carmen F.
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cynthia J.
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Service your trucks more frequently and provide each customer with a safe truck that operates more smoothly.

Latonya B.
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Raymond F.
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Ayman M.
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Juandrill F.
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Killian C.
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One worker said they couldn’t take the truck because they were full although we had the location on our reserve. Another worker stepped in and helped us out saying we were on the list. However if it wasn’t for her this also may have been a hassle.

Justin W.
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A larger parking lot for customers. More pick up trucks.

Marketa C.
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Exceptional customer service. Thanks Mariesha Porterfield

LARRY W.
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Reserve your rental ahead of time especially if you need it on the weekend

Cynthia J.
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Excellent customer service

Mary B.
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Have representatives that know what they are doing working.

tonya D.
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Everything was fine and the representative went above and beyond to help with my issue. Thanks

Jacob B.
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Kenyon S.
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Keep up with the good work ??

Charles Y.
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Rollie S.
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BRENT G.
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Noticed two of the running lights on the trailer were not working. Reported to attendant when I returned the trailer. Otherwise it was good. Highly commend the attendant on duty Friday afternoon when I picked up the unit--great service above and beyond.

Ricky G.
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Customer did not leave a comment.

Arnester L.
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It needs no improvement ! Thanks

Scott D.
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Very accommodating, extremely nice!! Went above and beyond to help me and family. Great service too!

lesia b. | First Impressions |
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Every is very nice and friendly and helpful

Ronald L.
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Customer did not leave a comment.

Arthur C.
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Sooth operation

Lutricia B. | Overall Experience |
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need longer night hours for access for working people and on weekends.

Samuel W.
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When I arrived to pick up the truck my initial experience was pleasant, the lady was very informative and nice. As I was doing the pre check online thing for the truck it did not have the correct amount of gas in it, I was told it would be at 1/4 tank and I was expected to return it at 1/4 of a tank. It only had an 1/8 of a tank of gas and I took a picture and submitted it to the website. On returning the truck I encounter 2 employees sitting on their phones completely ignoring me. One of them finally looked up from her phone, appearing to be very irritated by my presence, I told her I was returning a truck and asked about reimbursement for having to cover the difference in fuel so i didn’t get charged extra. She said that no. I asked why and she said it’s my fault for over filling and that the woman who wrote 1/4 should have wrote 1/8 of a tank and there was nothing she could do. Meanwhile she never put her phone down and I clearly saw her on Facebook. I would very much appreciate my money back for the fuel difference and highly suggest working on your employees being on their phones on the clock. Moving is stressful enough and this experience will deter me from ever going back to using this location.

Emily J R.
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Customer did not leave a comment.

David W.
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Cyphreno R.
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N/A

MICHAEL A.
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Cynthia K.
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James Q.
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Storefront seems cluttered and haphazardly laid out.

Roger W.
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The staff was very friendly and made for a pleasing experience. Thanks.

Jeffery B.
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Easy process, friendly and knowledgeable staff.

Sandra S.
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After-hour return policy could be a little bit better explained to a person returning after-hours for the first time.

Mary W.
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Make sure everything is in the truck and the truck is not broke down None fit

Jacob B.
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Customer did not leave a comment.

Edward C.
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William S.
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Jesse S.
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James F.
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Keep the two ladies. They were very efficient and fast.

Wenseann M.
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Nicole J.
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Just to clarify, I rented two different trucks on two different days. The truck on Saturday was fine! The tuck I got a few days ago was not so great. The door to the storage area was incredibly difficult to get down and secured, to the point of thinking it is broken. Also the mirrors would not even budge a bit. I had to continue to move around to see through them. This was pretty concerning in heavy traffic and backing up to load and unload. Otherwise the staff was wonderful!

LUSHUN R.
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Customer did not leave a comment.

Annie D.
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Very friendly, patient and helpful staff.

Bershondra C.
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This was my first U- Haul rental and I must say it was wonderful. I used the website to reserve the van and it was so easy. When I arrived the General Manager was so kind and professional. She explained everything to me and was so patient. In today's world sometimes that is hard to find in some businesses, but not here. She had me ready to go in no time. The return was great also, he was equally nice and professional and again I was ready in no time. With today's rush, rush mentality I want to thank you for the employees you have at this location. It is wonderful to have friendly people help you. People go through so much in their daily lives, and sometimes a simple smile and kindness can make a world of difference.

Joan G.
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Customer did not leave a comment.

jonathon C.
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Customer service was good, but my order was not ready when I arrived, missing appliance dolly. The tag for the box dolly was already broken when I drove off the lot so I was forced into buying that. End charges were WAY above what they were supposed to be.

Dorris S. | First Impressions |
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service rep was very competent and was intent on making this a pleasant and productive experience

Larry W.
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Very Courteous and very efficient. Very polite.Thanks Uhaul.

Curtis F.
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N/A

Margaret W. | Overall Experience |
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Staff was very nice except Marissa the new Manager.

Sharon L. | First Impressions |
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Worker's Are Helpful and Friendly. Service Was Very Good. I Like Management She Knows Her Job.

Tracey M. | First Impressions |
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The lady that worked on 4/6/19 was exceptional. She worked alone and were very busy. She remained professional and prompt. A one woman expert. Hats off to her. Great Job! From Tampa Fla 11am 4/6

JESSICA P. | Overall Experience |
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Very good used them all the time

JENNIFER D. | Overall Experience |
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No problem accessing items. Area always clean and secure. Other than expected dust, items, including 2 guitars, were fine when removed after several years stored.

Gwenlyn B. | Overall Experience |
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Customer service training and to relate to customer and be ready to answer any questions of just say they don't know and go and find the answer from someone who might know Thank you for you service

JEFFREY F. | Overall Experience |
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No additional comment

Diane J. | Reservation |
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They were very courteous

Friatina W. | Overall Experience |
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Great job and keep up the good work

james b. | Overall Experience |
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They was really friendly an helpful every time i needed help they was rite there when i needed help

Juniel R. | Overall Experience |
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The staff was very professional and respectful. They made everything simple and understandable

No reviews have been submitted for this location.

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