Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the was a delay in picking up the equipment by doing the 24/7 check in. also the customer service rep when I went to turn in my equipment was more interested in having a personal phone conversation and playing on her phone than completing my check in on returning the equipment.
Brian F.
Rating:
2.0
Customer did not leave a comment.
Laura S.
Rating:
5.0
Only recommend U-Haul facilities for instead of secondary facilities
Tommie P.
Rating:
2.0
Customer did not leave a comment.
Makiya S.
Rating:
3.0
The air conditioner in the truck did not work.
James J.
Rating:
5.0
Do not change drop off location unbeknownst to customers.
Justin J.
Rating:
5.0
N/A
joann S.
Rating:
5.0
Have a variety of trailers on hand.
Cliford M.
Rating:
3.0
Very dirty van. Customer Service rep very unfriendly.
Hartwig R.
Rating:
5.0
Customer did not leave a comment.
Charmell D.
Rating:
3.0
Location is in a "not good" area of town. The first truck I was assigned had a dead battery---thus adding time to my pickup.
Gary B.
Rating:
2.0
The lady behind the desk was very short and rude like I had personally done something to her. The final charge to my card and the amount on my receipt also did not match
Teonne T.
Rating:
2.0
I rented a 4x7 trailer and immediately returned it because it measured 3.5x7, which was smaller than I needed. When I explained it to the manager she said the 4x7 was the outside demissions. I explained the trailer with the ramp also had 4x8 and it was actually 4x8 inside demissions. I felt that some adjustment should have been made.
HERMAN W.
Rating:
1.0
Only one worker. She seemed overwhelmed.. Didn'thave proper tools/equipment to move trailer
Annette P.
Rating:
4.0
Customer did not leave a comment.
Johnny B.
Rating:
5.0
Customer did not leave a comment.
Anthony T.
Rating:
5.0
Everything is good
Ezra S.
Rating:
5.0
Everything was perfect
Carla H.
Rating:
2.0
Customer did not leave a comment.
Volodymyr D.
Rating:
3.0
Fuck you uhaul Thats what
Thomas O.
Rating:
1.0
Well the thing needs a tune up and some back lights terrible truck
Jeffrey B.
Rating:
5.0
Customer did not leave a comment.
Jacob B.
Rating:
4.0
Many thanks to Ms Porterfield for her persistence and expertise in handling the discrepancy to my bank account!!
Earnest W.
Rating:
5.0
Customer did not leave a comment.
Abeeku M.
Rating:
5.0
Customer did not leave a comment.
Corey S.
Rating:
5.0
Everything went well. No complaints
Anthony T.
Rating:
1.0
I was charged for gas that was not initially in the truck even after showing a picture of the tank I took as soon as I entered the vehicle I was told it didn't matter because I didn't verify but, the person who helped me and my mother did not once tell me about The verification process that I was supposed to do also not only was it driving like it needed maintenance but, I had to stop and buy a broom to clean out the truck before putting my stuff in
jasmine T.
Rating:
5.0
Customer did not leave a comment.
Artemia H.
Rating:
5.0
The online check in wasn't as seamless as what I would have liked- The steps to approve my rental was weird. I don't know why I would ever need to provide you with my employers information or upload a passport.
Mark G.
Rating:
3.0
When returning the equipment the u-haul app would not upload the picture of the odometer. This did not work on Android but it did work on iPhone, a large over sight.
The drop off location also did not have a return box for the key, from what I could tell.
Overall the drop off experience was very negative.
William S.
Rating:
5.0
Customer did not leave a comment.
Michelle P.
Rating:
3.0
Customer did not leave a comment.
Deltricka M.
Rating:
1.0
It had maintenance issues that should have been caught before I got my hands on the truck. Was stranded at a truck stop for over 5 hours. And the employees were not happy to be there
Eric D.
Rating:
3.0
Customer did not leave a comment.
lynne B.
Rating:
2.0
My reservation was changed because I was told I "didn't answer their call or texts to confirm", however I did not have a missed call or a text, so I wish that someone would have tried to contact me by email or something prior to completely changing my reservation.
Sarah M.
Rating:
2.0
there are so many things... tank was almost on E when I took it. When checking in I kept resubmitted the same odometer photo probably half-dozen times. Chatted with customer svc rep who then gave me the number to the Live Verification Team. I called them and waited 25 minutes to talk to someone. After they connected they asked me my phone number and then asked me to hold while they checked something. The call ended a couple of minutes later with no resolution. Since I didn't want to start a 30 minute wait I gave up and went inside to a live person and handed them the keys. Not great!
Ken D.
Rating:
5.0
Customer did not leave a comment.
Jasmine A.
Rating:
3.0
Customer did not leave a comment.
SHARNICE B.
|
First Impressions
Rating:
3.0
Windshield wiper was broken and had to choose an alternate truck that was too small for what I needed to put in it.
It was not the location listed above
William M.
Rating:
5.0
Customer did not leave a comment.
Lauren D.
Rating:
5.0
Customer did not leave a comment.
jerald B.
Rating:
5.0
Customer did not leave a comment.
James J.
Rating:
5.0
Nothing. Everyone was very helpful. The location easy to find and the equipment in great shape. The manager was most knowledgeable.
Sharon B.
Rating:
4.0
Customer did not leave a comment.
ANTHONY F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
renwick C.
Rating:
5.0
friendly, professional, efficient trailer rental and return even with several customers on-site during both visits,
keith B.
Rating:
3.0
Customer did not leave a comment.
Harry D.
Rating:
5.0
Customer did not leave a comment.
LAMONT C.
Rating:
4.0
While I give this location a good rating I was very unhappy with the rental process this time. I booked a truck to be picked up at a specific location, I got a text that the location was 30 some minutes away and I called and to confirm and was told the text was incorrect. When we went to get the truck, it wasn't there of course, which in turned messed up the movers (who saved the day because they switched jobs and came back). I am not sure what type of training is provided but whomever I talked to when I called clearly needs some more since they don't know how to read your data in your system.
Lynann A.
Rating:
3.0
Customer did not leave a comment.
RUSSELL M.
Rating:
4.0
Repersentative9 were very courteous and professional
ARNELLA B.
Rating:
3.0
Customer did not leave a comment.
RENAY P.
Rating:
5.0
Customer did not leave a comment.
PATRICK W.
Rating:
5.0
Excellent ! Even told service personel what a pleasant experience it was !
HUGH O.
Rating:
5.0
Customer did not leave a comment.
Martin S.
Rating:
5.0
Customer did not leave a comment.
Alex S.
Rating:
5.0
Customer did not leave a comment.
Daniel S.
Rating:
5.0
NA
Carolyn J J.
Rating:
5.0
Customer did not leave a comment.
Jose F.
Rating:
5.0
Customer did not leave a comment.
RANDALL R.
Rating:
5.0
Truck sounds like it's falling apart
GUADALUPE L.
Rating:
5.0
Customer did not leave a comment.
Luis R.
Rating:
5.0
Customer did not leave a comment.
JERRY S.
|
First Impressions
Rating:
3.0
I received two different payments. Paper copy say one price then the email receipts say a different price. I would suggest the correct price and watch what they type in the system
Charlene C.
Rating:
5.0
Customer did not leave a comment.
don E.
Rating:
5.0
Customer did not leave a comment.
Nelson R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BYRON O.
Rating:
5.0
Customer did not leave a comment.
kachanta m.
|
Overall Experience
Rating:
2.0
Truck cargo box was filthy, full of mud. Only 1 attendant working and didn't have the time to clean although she attempted to do so while tending to other customers. Reservation was for 3 days. When picking up reservation was only set for 6 hours.
JASON G.
Rating:
3.0
The mileage and gas was different from what was listed on the contract. The truck was dirty. There was a dead roach inside the door compartment. I spent 30 minutes sanitizing the cab.
The gas indicator is seriously off. I filled up the gas tank. The indicator stated it was on 1/2 when the gas pump clicked off. The gas pump undated almost 13 gallons of gas was pumped and yet the reader didn't indicate such.
BONITA W.
Rating:
5.0
The representatives were polite but professional.
NICHOLOS L.
Rating:
4.0
Customer did not leave a comment.
Sherrod S.
Rating:
1.0
Took to much money off my card
JOHNNY H.
Rating:
1.0
The checking person did not even want to come outside to check the trailer in because it was too cold. Did not want to help us locate where to park the trailer by helping us. She was very lazy. The other personal person was actually on the phone talking to a friend the whole time I was there which was about 15 minutes. It was very unprofessional.
lisa G.
Rating:
5.0
Customer did not leave a comment.
TIERRA P.
Rating:
4.0
Make sure the vehicles are clean. The vehicle I rented had mud and dirt everywhere, causing me to ruin a pair of shoes and a pair of pants.
EUGENE D.
Rating:
3.0
Customer did not leave a comment.
GIGI B.
Rating:
5.0
A bigger lot to turn truck and trailor around
Jason B.
Rating:
5.0
Customer did not leave a comment.
Charles B.
Rating:
4.0
Customer did not leave a comment.
STEVEN W.
Rating:
5.0
Customer did not leave a comment.
JAMES S.
Rating:
3.0
Customer did not leave a comment.
Stepahnie K.
Rating:
1.0
Don't rent out broken trucks or lock the doors during business hours.
Loretta B.
Rating:
5.0
The man who processes my rental was incredibly knowledgeable and courteous! Thanks!
JOHN K.
Rating:
5.0
Customer did not leave a comment.
BARBARA M.
Rating:
5.0
Have been with U-Haul for some time. Management and Staff are very Helpful.
Samatha E.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUAN J.
|
Overall Experience
Rating:
2.0
Truck needed servicing - Check engine light was on; check fuel tank cap warning was on; windshield blades were almost totally torn away from the wiper arms.
I reserved 24 furniture pads and the store only had a total of 12, even though there were several trucks in the parking area (i.e., what were the next customers going to do for furniture pads?).
DENNIS W.
Rating:
3.0
Fix your vehicles
Malika G.
Rating:
5.0
The truck was dirty and no gas in the truck.
Douglas P.
Rating:
5.0
Customer did not leave a comment.
MEKEBA C.
Rating:
5.0
THEY WAS FRIENDLY VERY HELPFUL & UNDERSTANDING
RICSHELLA R.
Rating:
5.0
Our clerk was great! She was fast but efficient and very knowledgeable. She made sure I knew the important requirements for return of equipment. It was a great experience because of her.
AISHA P.
Rating:
5.0
Customer did not leave a comment.
MAXINE T.
Rating:
5.0
Customer did not leave a comment.
tommie h.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew H.
Rating:
4.0
Customer did not leave a comment.
Tracey M.
|
Overall Experience
Rating:
4.0
Ensure the windshield is clean for a quality view for the driver. The ladies were very nice and helpful.
SHAVOYNE P.
Rating:
3.0
Customer did not leave a comment.
John M.
Rating:
1.0
Just nasty my tvs got stolen .my lock was cut n removed for nothing.. rat infestation bugs just nasty mildew
Cathy T.
|
Overall Experience
Rating:
2.0
rental pickup location was not convenient to me...was changed several times. locations close to me did not have equipment
CHARLIE B.
Rating:
5.0
THE LADY AT THE DESK WAS VERY HELPFUL. THE NEXY DAY DONT KNO WHO IT WAS BUT VERY PROFESSIONAL AND HELPFUL. OVER ALL EXPERIENCE WAS WAY ABOVE EXCELLENT. THANKS SO MUCH......MRS. JONES
SHELIA J.
Rating:
5.0
Customer did not leave a comment.
mandi c.
|
Overall Experience
Rating:
3.0
I was sent to a location that was out of moving pads that I needed for my move. Disappointing.
MATTHEW B.
Rating:
5.0
Customer did not leave a comment.
DEBORAH R.
Rating:
5.0
To release the money the same day instead of making us wait 7-10 business days that's the only problem i had other then that i was very happy an satisfied with my experience
JALISA B.
Rating:
3.0
Customer did not leave a comment.
frances a.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN C.
Rating:
5.0
Customer did not leave a comment.
Latrice C.
|
Overall Experience
Rating:
3.0
There was no pads available. The one dolly that was available had a missing wheel.
MAHARI M.
Rating:
5.0
Customer did not leave a comment.
Kenneth T.
Rating:
5.0
Customer did not leave a comment.
Mary R.
|
First Impressions
Rating:
4.0
Great customer service thanks once again for your assistance
Hershel J.
Rating:
1.0
Answer your phones.
Marche' G.
Rating:
5.0
Customer did not leave a comment.
mandi c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latrice C.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Shanna M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RANISHIA C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lashannon C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary B.
|
First Impressions
Rating:
3.0
Well, I spoke with someone within 5 days of getting the storage unit letting them know that we moved out of it. I rented a U-Haul from the Centerpoint location. I hate that it wasn't put in the system properly stating that I didn't use the unit for a full month. Other than that, everything was fine.
LATAUNA M.
|
Overall Experience
Rating:
1.0
I didnt get my truck until 2 hours after reservation time so i missed my movers. I had to be out of the house the next day and because i missed my movers, my family and i had to move our things ourselves. Customer Service said all they could do was extend the truck to 24 hours but because it was us moving our own things, we are still not done! Some of the staff are very careless, their customer service SUCKS! And to top it off, the uhaul is currently stuck in the mud SMH
ROSHUNYA W.
|
First Impressions
Rating:
3.0
I was not pleased with the size of the unit. iIt was advertised as being larger but the actual space to be used is smaller. The explanation was given that the price reflected that. Had I known that I would have not rented. The manager is very professional and nice to deal with that was the reason I chose to rent after renting a trailer. When I arrived and found that the unit was misrepresented and not all the 6x8x6.5 area was useable, it was too late for me to switch. I requested a price accommodation from customer service and the store and was denied. I am not satisfied and I would like to discuss this matter with a resolution.
BRIDGIT D.
|
Overall Experience
Rating:
5.0
The lady that assisted me was fantastic. I don't remember her name but she closed yesterday 5/31. Even turned the fan towards me when I complained about being hot.
LATAUNA M.
|
First Impressions
Rating:
5.0
Thanks for the first month free
Christine b.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
lisa s.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Charles M.
|
Overall Experience
Rating:
5.0
I had my storage for 4 years I never had any problems great customer service staff was polite and help thank you for all you do I'm blessed to have a home built and will be relocating .
ROBERT W.
|
Overall Experience
Rating:
4.0
Pretty good
Kenneth J.
|
Overall Experience
Rating:
5.0
Thanks for helping me
Verna M.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tenika B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
april j.
|
First Impressions
Rating:
3.0
Staff not too friendly. I also feel that if I end my rental agreement a few weeks early my rate should be protated
Ronda h.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Marquis S.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Dave B.
|
Overall Experience
Rating:
3.0
There are rooms for improvement in the storage area. But the lady that helped check us in was phenomenal, kind and assisted us beyond what was expected.
Dave B.
|
First Impressions
Rating:
5.0
Great staff and management! Thanks so much for everything Eastlake UHaul.
STEPHANIE B.
|
Overall Experience
Rating:
5.0
Representative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!
Marche' G.
|
Overall Experience
Rating:
5.0
Representative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!
Marche' G.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dorris S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CEDRIC H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa J.
|
Overall Experience
Rating:
5.0
Every time I called they always answered the phone and answered my question and was very pleasant and helpful to me. I am some what handicap so every time I went to my storage unit they would help me
regina s.
|
Overall Experience
Rating:
5.0
Every is very nice and friendly and helpful
lesia b.
|
First Impressions
Rating:
4.0
need longer night hours for access for working people and on weekends.
Lutricia B.
|
Overall Experience
Rating:
5.0
service rep was very competent and was intent on making this a pleasant and productive experience
Dorris S.
|
First Impressions
Rating:
1.0
Staff was very nice except Marissa the new Manager.
Margaret W.
|
Overall Experience
Rating:
5.0
Worker's Are Helpful and Friendly. Service Was Very Good. I Like Management She Knows Her Job.
Sharon L.
|
First Impressions
Rating:
5.0
The lady that worked on 4/6/19 was exceptional. She worked alone and were very busy. She remained professional and prompt. A one woman expert. Hats off to her. Great Job!
From Tampa Fla 11am 4/6
Tracey M.
|
First Impressions
Rating:
3.0
Very good used them all the time
JESSICA P.
|
Overall Experience
Rating:
4.0
No problem accessing items. Area always clean and secure. Other than expected dust, items, including 2 guitars, were fine when removed after several years stored.
JENNIFER D.
|
Overall Experience
Rating:
2.0
Customer service training and to relate to customer and be ready to answer any questions of just say they don't know and go and find the answer from someone who might know Thank you for you service
Gwenlyn B.
|
Overall Experience
Rating:
4.0
No additional comment
JEFFREY F.
|
Overall Experience
Rating:
5.0
They were very courteous
Diane J.
|
Reservation
Rating:
5.0
Great job and keep up the good work
Friatina W.
|
Overall Experience
Rating:
5.0
They was really friendly an helpful every time i needed help they was rite there when i needed help
james b.
|
Overall Experience
Rating:
5.0
The staff was very professional and respectful. They made everything simple and understandable