Customer did not leave a comment.Traci F.
Customer Reviews for U-Haul Moving & Storage of East Mesa
Mesa, AZ 85205
(Just east of Recker Rd on Main St - south side of the street)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I especially appreciate their taking back used boxes for their free boxes for less well to do do clients.GARY Y.
Josh was very nice and helpful.Sylvie B. | First Impressions
Fix the glitches with the online rental appThomas L.
The young lady who waited on me was very professional, polite and helpful.Nancy I. | First Impressions
Amber and Josh have been very helpful during our moving process.Phillip D.
Customer did not leave a comment.Rustan S. | Overall Experience
Customer did not leave a comment.Edward T.
The first text message sent me to wrong location. The guy there called another location to get me the pickup I reserved. This made it an hour later than expected (8:30am) But then return time was 7:30 am. But the customer service was goodPearl C.
People at the location were not helpful. One of the U-Boxes was lost and they did not want to try and find it. The way the people at the location treated the customer is not acceptable. I had to go to the U-Box corporate teams to get help finding my u-box.
Customer did not leave a comment.David H.
The staff is amazing! Easy pick up, easy drop off and all with friendliness! I will always use this location for UHaul rentals! And of course for storage if I ever need it!Jacquelyn D.
Great team, at both pick up and drop off. Well trained. Quick in and quick out. Thanks!!Russell N.
Customer did not leave a comment.Amy W.
The personnel at the location we ended up renting from were very nice and professional. I dealt with Dillon and Josh. Altho, my PICK UP place got changed 3 TIMES, prior to pick up, from my original reservation. They were close in range to one another, so that was good. I was surprised that the rental went as smoothly as it did, as I had heard from other people who had rented from Uhaul , sadly, not to expect things to work out. They did in my case, and I was very happy with my experience.Jeffery B.
Customer did not leave a comment.Benjamin V.
Customer did not leave a comment.Randall W.
Customer did not leave a comment.Chris P.
Great delivery and super nice. She knew exactly what to do and was very professionalSherrie H.
It's okay the way it's being handle.i have no input .Exola T.
Customer did not leave a comment.Kim S.
Had to drive extra miles to pickup vehicle. More expense due to extra miles because of change inpickup from my original contract. Mileage difference should have been absorbed by Uhaul.Jerry D.
Customer did not leave a comment.Jordan S.
Have more furniture blankets and TV boxes availableLinda N.
Customer did not leave a comment.Murray H.
Customer did not leave a comment.brad M.
Amber is very helpful ,competent,and friendly.Mike H. | First Impressions
Customer did not leave a comment.Elena H.
Very good serviceLuisa H.
Customer did not leave a comment.SCOTT B. | Overall Experience
Very easy to use the mobile/ no contact to rent a Uhaul truck.BRANDON T.
Great staff at the East Main St. Mesa AZ 85205 location.DAVID O.
The truck needed the air filter changed. There was a pretty strong odor when we used the air conditioner.Cathy G.
Had a horrible experience at that facility! They made a contract in my name without my approval! They gave my ex girlfriend access to my unit! They lied about what happened and cover it up. Cause what I was told they did nothing wrong! With those two issues! Not to mention I still don't know if any of my things are missing! I guess what next is talk to an attorney!!!Pablo C.
Amber and Josh were very friendly and accommodating. Much appreciated. Excellent service.Trinnie R. | Overall Experience
I will give the manager a huge shout out saving a customer with grace! My first visit was awful due to the staff member there that day, but the manager was excellent, followed up right away after my complaint and I'm happy with my unit.Michelle S. | First Impressions
Overall you guys are excellent service.Crystal C.
Amber the General Manager was Great! Courteous, Personable and Professional. Juggling many hats. I will come back to this location even though it is a bit farther away. Thank you!! Scott C.Scott C.
I interacted with four different employees here, and each one was extremely kind, and helpfulJeanette W.
Customer did not leave a comment.Dawn M.
Customer did not leave a comment.Karl S.
The customer service is outstanding! Amber and Josh and their staff were always friendly and professional as well as accommodating. Would definitely recommend this facility!Cameil K. | Overall Experience
Customer did not leave a comment.Ellie D. | Overall Experience
Absolutely nothing! It was very well handled, Amber was professional and thorough, and very pleasant. Very good experiance.Albert V.
Used them a few months ago very helpful and friendly. Needed another truck this location was further away but drove the extra miles to useTodd H.
Super easy! Made my move go smooth! Thank you!Nicole S.
Get rid of the call going to a call center. It would be great to just call a Uhaul and ask if they have any trailers available instead of going through all the questions about you and your vehicle!Jeanne Z.
Customer did not leave a comment.Casey H.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Tim G.
We started renting a space when the location opened. We've rarely encountered any really helpful or great employees. Most of the time, the staff has seemed bored or hard to find. We often have to wait at the counter for someone to come help us, which is odd because it's not like there have been trucks or other things to keep them busy. For storage, there are two sections. We've had a room in both. The new section is extremely inconvenient as there are no close ramps to the entrance to wheel up carts or dollies to move stuff. There are never any carts in that section, so anytime we wanted to move anything, we had to go to the older section to get a cart. Then it was hit or miss if the door was open because our code didn't work on that side. If it wasn't open, it was difficult to find staff around. This would cause a quick 5-10 min trip to last 30-45 minutes just waiting or looking for carts. Homeless has always been a problem, but the last year or so has been worse. Everytime I've gone there, there are numerous homeless people living out of their units. They especially like the rooms on the far end as I see them take turns going from the room to the empty field next to the location. Animals are frequently in and around the storage as well as they use they hog the carts so none are available. Lastly, the parking lot is a mess. It appears that there is some remodeling happening now and I hope that the parking lot is one of them. It's filled with pot holes uneven surfaces, so I hope that is something that will be addressed.Stephanie M. | Overall Experience
Customer did not leave a comment.Gaylord P.
Employees were friendly and easy to work with. Enjoyed renting a truck from them. Would definitely recommend you guys as well. 🌟Crystal P.
Staff was very friendly and helpful nothing to improve onKevin N.
Customer did not leave a comment.Amber S.
Customer did not leave a comment.Angela C.
Customer did not leave a comment.Daisy C.
This a well used trailer. You could tell by paint beginning to peel off. But tires looked good. All went well no issues. Uhaul worker said S hooks on safety chains would not fit through hitch mount rings. He had put links through holes and pull through. It worked. Made it safe.Edward L.
Refused to rent us a U-Haul again, called the police on us left us stranded and lied saying there was a smell but couldn't tell us what it smelled like. Also tried telling us the truck was dirty despite us scrubbing and vacuuming it before returning. Horrible treatment attorney has been alerted and you'll be hearing from them soon.Misty S.
The item was returned early, will you please credit my card for 1 day? Thank you so much.Connie B.
Everything was great, Nice Workers. Easy process of renting a truck. Truck was clean and worked fine.Jonathan C.
Customer did not leave a comment.Bob K.
Customer did not leave a comment.Esther T. | Overall Experience
Customer did not leave a comment.anthony A.
Customer did not leave a comment.Randall F.
Great service at this locationJanet H.
When we picked up our rental truck, it only had 1/4 tank of gas, which meant we immediately needed to stop for gas. After that, when we got home, we discovered that we had been given the wrong lock combination. That took nearly half an hour to resolve. All-in-all, it was a much more frustrating experience than it should have been.MAX W.
Customer did not leave a comment.kerry M.
Customer did not leave a comment.Sharon T.
Customer did not leave a comment.SHANNON F.
This facility was clean and well lit. Staff was very helpful. I had easy access to my storage.Tammie M. | Overall Experience
Customer did not leave a comment.Gregory M. | First Impressions
Great just as it isEllie D.
Customer did not leave a comment.Stephen A.
Customer did not leave a comment.Markevious W.
Manager Kris very helpfulMARICEL S. | First Impressions
Customer did not leave a comment.Renee A.
I was very satisfied!debra J.
Customer did not leave a comment.Allen C.
Customer did not leave a comment.Misty T.
Improve your website. I went down to many rabbit holesWendy P.
Customer did not leave a comment.Richard T.
Never had any problems, clean facility and helpful staff. Good place to rent a 10'x10' box.Joshua P. | Overall Experience
Customer did not leave a comment.TIMOTHY B.
Kristen was great she is definitely an asset to your company thanks kristenDonna T. | Overall Experience
Customer did not leave a comment.Katherine H. | Overall Experience
Everyone was courteous and helpful.Great experience..gaytha B.
Customer did not leave a comment.SCOTT B. | First Impressions
Customer did not leave a comment.JOSE A.
Had some system challenges checking in, but was not a problem for meRichard T. | First Impressions
The store was under renovation and very difficult to find which door to go into. Also, they did not have a lot of the equipment I needed (blankets, tow dolly, box dolly, etc.). That said, the people I worked with were great.Ron D.
Customer did not leave a comment.michael S.
No problems all was goodbob q. | Overall Experience
Customer did not leave a comment.Kevin P. | Overall Experience
Seems old and outdated.Karl S.
Customer did not leave a comment.Harold L.
There was only one guy working there at the time and he was swamped with work to do.Karter J.
Very friendly staff truck was in great conditionEd O.
The ONLY UHaul service company I will use!! Kristine is the best... knowledgeable, honest and friendly... just the opposite of others in East Valley. Thank you, Kristine. See you again!Christopher E.
All the staff are great, helpful land very professional.Joe B. | Overall Experience
Greg was awesome and very kind! Had to come help us start the truck! Hubby was trying to start the air bag!!! Omggggg we laughed and laughed and laughed!!!Lynnell G.
Excellent service. Very nice staff. Thank you so much!!!Dolores M.
The staff at the East Mesa location were so helpful and kind.Dalton H.
Customer did not leave a comment.Ryan G. | Overall Experience
The brakes were a little weak on the truck I rented. Other than that, everything was fine.Fred A.
Customer did not leave a comment.Renee A. | First Impressions
Was amazing how professional staff was. Worked in a timely manner.Renee A.
Customer did not leave a comment.Sherry B.
Kristine at this location is very courteous and helpful. She is really amazing!!Abbey K.
Customer did not leave a comment.Jackie M.
Went above and beyond to make sure we had the appliance dolly so we could quickly move the fridge/washer/dryer.Melinda B.
Customer did not leave a comment.Arlena D.
The site manager is courteous, hard working and provides excellent service.Jessica D.
I actually did have a friend of mine move into my old unit from another storage company as it was a better deal for him. how about some type of reward system for referrals?! I NEEDED to get into my unit a couple nights ago and couldn't because office was closed. Should be able to get into our units at any time!GERALD L. | Overall Experience
Customer did not leave a comment.Constance M.
I use Uhaul for all my moves. Christine was very helpful and answered all my questions. It was a good move😊Rebecca Susan M.
One cannot improve on perfection.Richard L.
General Manager was very helpful and trailer was brand new.Michael F.
Customer did not leave a comment.Lola J.
Customer did not leave a comment.Sharon L.
Customer did not leave a comment.John S.
Customer did not leave a comment.Mark M.
We shipped from Hawaii. The Hawaii office did not recommend the right amount of containers, however when that was discovered they were incredibly helpful and accomodating. You guys were awesome!Penny B.
Customer did not leave a comment.Katelynn Z. | Overall Experience
Fire alarm kept going off periodically. Didn't have any carts at one point.Michael B. | Overall Experience
The door system is completely stupid. I could swipe the wrong side and get a Denied error and the door would still open. Plus having two different swiping kiosk on opposite sides of the door is just weird and confusing to most. Bathroom needs cleaned more often. Employees need more training in some areas. Other than that it is a good location and I would rent again. Need more trucks to rent too.Christopher R. | Overall Experience
Thanks for your servives!Edison Q. | Overall Experience
Customer did not leave a comment.Ann B. | Overall Experience
Customer did not leave a comment.DIANE S. | Overall Experience
Customer did not leave a comment.Candace M. | First Impressions
Customer did not leave a comment.Darrel T. | Overall Experience
The location is unsafe.teressa c. | Overall Experience
When moving U-Haul is my only choice.Joyce P. | First Impressions
Customer did not leave a comment.terry p. | First Impressions
Customer did not leave a comment.Philip K. | First Impressions
Customer did not leave a comment.Carol C. | Online Move In
Manager was awesome, huge help. Staff as well.Scott M. | First Impressions
Customer did not leave a comment.patricia l. | First Impressions
Customer did not leave a comment.Robert F. | First Impressions
The experience with your store Mgr. was outstanding. A joy to work with.DENNIS M. | First Impressions
Nina was greatGary D. | First Impressions
Great customer service and the location of my storage perfect.Dasha S. | First Impressions
do I get refind for days not used but paid forSharon L. | Overall Experience
GREAT FACILITY!! IF I NEED A STORAGE UNIT AGAIN, I'LL BE BACK, SAID ARNOLD.🙂Carmaline S. | Overall Experience
Customer did not leave a comment.marcy s. | Overall Experience
The few months I had used u-haul for my overflow of items upon moving to Arizona were very satisfactory.Margaret N. | Overall Experience
Customer did not leave a comment.Ryan B. | Overall Experience
I rented at this location because it was climate controlled inside the units and was the only one available. What I liked about this Uhaul is that the manager, Kris is on site and is monitoring the area. The employees appear to be helpful. There is an apparent issue with some individuals that try to hang out there ( possibly homeless) and Kris addressed it while I was moving my belongings out. There are video cameras in their office, so the employees can see what is happening inside the large facility. The manager, Kris appears to be working hard to keep the location clean and secure.Cindy K. | Overall Experience
Only average due to mass confusion on getting the unit, then the insuing follies getting it fixed.john s. | Overall Experience
Customer did not leave a comment.Lina C. | Overall Experience
Everyone has been so courteous and helpful. I greatly appreciate the special attention and time that was spent on my needs. Thank you so much.Gail L. | Overall Experience
Customer did not leave a comment.david p. | Overall Experience
We were very pleased with this clean, secure, well lit facility and with the office personnel.Robert F. | Overall Experience
Customer did not leave a comment.DONNA B. | Overall Experience
I loved U-Haul Storage. Friendly staff & Reasonably priced. Would have stayed if they had a larger storage unit available. Really didn’t want to leave.Terri R. | Overall Experience
Customer did not leave a comment.Yvonne E. | Overall Experience
Customer did not leave a comment.Fernando R. | Overall Experience
Staff was outstanding. When I arrived a staff member greeted me, explained that he was being trained and as asked if I would mind waiting for his supervisor to return. I agreed and the test went fast and painless. The trainer tutored the new hire through the ins and outs of the computer system. Thanks to them both for an outstanding experience!thomas B. | First Impressions
Friendly, helpful staff. Convenient storage location in the facility, with easy access.Richard M. | First Impressions
The manager was very friendly. On arrival, my unit was still dirty but she moved me right away to a different until.Sacha H. | First Impressions
Customer did not leave a comment.Alex A. | Overall Experience
Customer did not leave a comment.Moshe M. | Overall Experience
Appreciated all staff at this U-Haul facility as they were very attentive to my concerns or needs. Thank youGeorge S. | Overall Experience
Customer did not leave a comment.Kodee P. | First Impressions
Not a single person here has made me feel good unwelcome. The place is well kept and hours are perfect.danielle t. | First Impressions
Customer did not leave a comment.George S. | First Impressions
Staff was great. Very helpful.Eric B. | First Impressions
Customer did not leave a comment.LISA D. | Overall Experience
Great company. Hector and Kris were very helpful and and we appreciated that.George S. | First Impressions
Customer did not leave a comment.daniel w. | First Impressions
This is without a doubt the best ever Uhaul in the entire state Karstin and Chris working two different locations have been caring and understanding to my needs . They show there genuine concern and sympathy for the hardship I am going through. Attention Uhaul these two are extant, it was like the wsy business was like back in the 70's & 80's. God bless you two.michael j. | First Impressions
Thank you Chrisjanean b. | First Impressions
Customer did not leave a comment.Paul S. | Overall Experience
Kris is very knowledgeable at his job. He was so courteous and so polite. Because of him we are now your customer. We are happy with the service we received.Danielle C. | First Impressions
Customer did not leave a comment.Vincent Q. | First Impressions
Customer did not leave a comment.Fernando R. | First Impressions
Agent at the store was nice but he was alone and overwhelmed. He didnt know how to use his software and he was trying to talk us out of renting there, claiming there is month long writing list. He also said there are a lot of security issues there. He took a phone call and didnt even tell us where to go and just let us wander around until we figured it out. The unit was filthy and sticky but he couldnt clean it bc he was the only one at the store.Christina A. | Overall Experience
Lupe and manager (forgot her name sorry) were very helpful and solved a few challenges I was having. Thankyou.paul p. | First Impressions
Unfortunately, the online staff are not familiar with the availability of rooms as they tried to help me with reservations. I thought I had reserved two 10x10 x10 and they were not available when I arrived. The man on sight, Lupe, did everything to help accommodate me and he finally worked it out. He was all alone with many customers all interrupting one another but Lupe did a great job in spite of them. Lupe deserves a raise and/or a promotion. The facility is clean and very comfortable in the AZ heat. I believe my possessions are safely stored. Thank you!JACQUELINE H. | First Impressions
Customer did not leave a comment.Joanna C. | First Impressions
Was unhappy, because when I called in to rent a truck, and get a Uhaul storage was told I got one month free for renting a truck,when I picked up the truck, again I was told I would get one month free. When I got to the storage, they told me no, they said I wasn’t long distance driver, and I needed a certificate, so I was charged for the month, was very unhappy cause I was lied to, but anyways I needed the storage.no big deal, I’m goodmaria m. | First Impressions
Customer did not leave a comment.P Mary M. | Online Move In
Chris did an excellent job of helping me.gail L. | Overall Experience
The bathroom was pretty dirty and didn't have any supplies. There was broken glass in front of a door other than that it was clean. The doors were hard to work with because they weren't automatic but I guess the facility is new and once that changes it will be better.Tiffany M. | First Impressions
Everything was great, however I did not get a email about gaining access to the location or a map of where the unit is located.Kris O. | Online Move In
I moved my items to a Uhaul the same day and learned their climate controlled environment really was a joke and the hall had ac, but the unit was not climate controlled and was an oven with the walls and ceiling being aluminum. There was not a functioning light. My intuition told me to look for another Uhaul and I was referred to your location from a Uhaul in Gilbert. The same day I moved my belongings into the first Uhaul off of Lindsey and Main, I drove to your location and met with Lupe. Lupe was certain that there were not any available units, but saw how desperate I was to get my personal property out of a baking oven and into a true climate controlled environment. Lupe and Chris walked the entire structure and found one available unit. The black trim on the bottom of the door was stripped and the silver hinges were slightly broken, but I did not sweat that because I knew my items would be in a better facility at your location. I appreciated Lupe and Chris going over and beyond and physically walking the entire Uhaul facility to help me. I moved my stuff from Uhaul poorly ran to a Uhaul well ran, all in the same day. Lupe is a hard worker. I requested a bigger unit when one opens up as I understand Uhaul is adding additional units. I hope my reservation for that unit remains. Thank you for the great service.Cindy K. | First Impressions
I had so many problems with autopay and was charged late fees on more than one occasion; I was told that the charges would be reversed and they never were.Kimberly M. | Overall Experience
Very friendly and good customer serviceKathryn M. | First Impressions
Customer did not leave a comment.Mary N. | Overall Experience
Even though I rented the unit for a short period of time, the staff was helpful, unit was easily accessible and I’d I ever need to store anything again, I’ll certainly be back! Thank you.....Judy P. | Overall Experience
Customer did not leave a comment.Jessica S. | Overall Experience
The store owner was so rude to me I could not believe it. Very disrespectful to customers.Jacquelyn H. | Overall Experience
Stop sending me emailsJACK D. | Overall Experience
Customer did not leave a comment.PATRICIA H. | Overall Experience
Brian was extremely helpful! He was able to change the size of the unit I had booked on-line without too much difficulty. Thanks Brian....Judy P. | First Impressions