I moved my items to a Uhaul the same day and learned their climate controlled environment really was a joke and the hall had ac, but the unit was not climate controlled and was an oven with the walls and ceiling being aluminum. There was not a functioning light. My intuition told me to look for another Uhaul and I was referred to your location from a Uhaul in Gilbert. The same day I moved my belongings into the first Uhaul off of Lindsey and Main, I drove to your location and met with Lupe. Lupe was certain that there were not any available units, but saw how desperate I was to get my personal property out of a baking oven and into a true climate controlled environment. Lupe and Chris walked the entire structure and found one available unit. The black trim on the bottom of the door was stripped and the silver hinges were slightly broken, but I did not sweat that because I knew my items would be in a better facility at your location. I appreciated Lupe and Chris going over and beyond and physically walking the entire Uhaul facility to help me. I moved my stuff from Uhaul poorly ran to a Uhaul well ran, all in the same day. Lupe is a hard worker. I requested a bigger unit when one opens up as I understand Uhaul is adding additional units. I hope my reservation for that unit remains. Thank you for the great service.
Cindy K. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of East Mesa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had so many problems with autopay and was charged late fees on more than one occasion; I was told that the charges would be reversed and they never were.
Kimberly M. | Overall ExperienceVery friendly and good customer service
Kathryn M. | First ImpressionsEven though I rented the unit for a short period of time, the staff was helpful, unit was easily accessible and I’d I ever need to store anything again, I’ll certainly be back! Thank you.....
Judy P. | Overall ExperienceThe store owner was so rude to me I could not believe it. Very disrespectful to customers.
Jacquelyn H. | Overall ExperienceStop sending me emails
JACK D. | Overall ExperienceBrian was extremely helpful! He was able to change the size of the unit I had booked on-line without too much difficulty. Thanks Brian....
Judy P. | First ImpressionsBrian was terrific and very helpful
Richard B. | First ImpressionsCarol is so helpful and friendly
PATRICIA H. | First ImpressionsFrom time to time I observed homeless people in and around the facility. Carol concerned and very helpful regarding the customers needs & transactions with U-Haul.
Lawrence K. | Overall ExperienceCarol was friendly, caring and great to work with.
Michael Y. | First ImpressionsFriendly staff According to a employee there was a lock on my space that had to be cut off for me to occupy the unit
Mary N. | First ImpressionsThe MANAGER when I checked was so very nice and polite to me I checked out on January 15 th I would definitely use this facility again THANK YOU VERY MUCH !!!!
Jacquelyn H. | Overall ExperienceThe staff was very friendly and efficient. My husband and I felt taken care of.
DeAnna H. | First ImpressionsManager (carol?) was helpful, knowledgeable and her associate (lupe) was great also.
gaytha b. | First ImpressionsThey are awesome!
Stephan K. | Overall ExperienceWhen going after office hours i would see people inside units. It looked like they were living in the unit but when I would walk by they would leave right away. Other then that all my items were safe and the storage units were very clean.
Lucas B. | Overall ExperienceThe best storage facility by far! Convenient and easy access to storage. Climate control huge bonus with hot summers in Phoenix/Mesa area. Very clean and free use of carts and mattress carts as well a nice plus. On top of it, pricing was as low or lower than I could compare. Staff very friendly and helpful. Highly recommended.
David C. | Overall ExperienceLoved working with manager Carol, Chris and Robert. Caring, helpful and hands on people work here. Very nice place.
Christel A. | Overall Experienceeverything was good
LAFAYE J. | Overall ExperienceVery professional staff, caring and willing to take care of loitering guests outside of the facility. Very clean, and secure location!
Shanna T. | Overall Experienceeasy access to loading area, carts available
Kenneth B. | First ImpressionsThe only complaint I have is the issue of the carts. For the last several weeks the carts keep disappearing. When I first reserved my units there were 6. On average there have been as little as 2 carts available when there should be 6 and this is when no one other than myself is at facility. Maybe put a tracker on the cart to find where carts have gone or stolen.
Esther G. | Overall ExperienceThe staff was great as well as the facilities and security of units. The only thing that I didn't like was when I signed up for the unit it would have been nice to give me the option to pay the extra money to be able to access it 24hrs, which it was never even known to me until after my move was already done.
jamie u. | Overall ExperienceThe worker was there 35 minutes before they were scheduled to open which was VERY helpful as I was ready to move in and I wouldn't have been able to yet if she wasn't there to help unlock the unit as well as the sliding doors, I didn't realize the unit was locked and started unloading my U-Haul truck and she was there just in time!
Kristine S. | Online Move InCarol is a fantastic person!! She helped us sooooo much! She was so kind and very professional! She made our experience with u Haul absolutely fantastic! I would 💯 recommend this location and dealing with Carol and her staff was amazing!! I wish all places were exactly like this experience and had Carol for their help and manager.
Sherri D. | Overall ExperienceEverything was great except that there was no lock in the unit as the email stated there would be.
Chalet F. | Online Move InCarol was very helpful and made the renting process very easy.
Kenneth F. | First ImpressionsOur storage experience was flawless. Ease, cleanliness, security, and especially helpfulness, and friendliness of staff, was exceptional. Highly recommend this location for indoor storage needs.
Leslie M. | Overall ExperienceI put my stuff in a unit a week and a half ago. The employee said the system was down so they couldn’t sign me up with an agreement. They proceeded to take all my info down they would need to email me my contract but then proceeded to let me move my stuff into my unit. A week later, When i came back to get into my unit it had a second lock on it and i couldn’t get access to my unit. I went to the front office and they said i wasn’t in their system. So i re signed up and they unlocked my unit. 3days after that i came back and my access card i was given to the facility didn’t work. Which ment every time i opened my unit it set off an alarm. Then when i went to check out. I again was not in their system so i had to sign everything again just so sign out that same day.
Landon H. | Overall ExperienceThe floor at the storage entrance door could be a trip hazard. old door frames removed but concrete not patched very good or not at all.
John P. | First ImpressionsChristine Connors was awesome! She was very knowledgeable, answered all of my questions & was very approachable. She went above & beyond when our keycard & passcode wouldn't work. She resolved the issue before the end of her shift & notified me the problem was corrected immediately.
ALECIA M. | First ImpressionsThe staff is very friendly and helpful I highly recommend using U-Haul Storage
Rebecca P. | First ImpressionsYOU WENT OUT OF YOUR WAY FOR NE AND I JUST WANT TO SAY I AMTHANKFUL. DAWN WILSON
Dawn W. | First ImpressionsGreat experience
jason k. | First ImpressionsBest thought out plan for self storage. Very quick sign up at facility. Lady who assisted me was very friendly and arranged everything perfectly. Great rates, indoor (which is great with summer coming soon), self service carts (including one for mattresses, which is very nice). Facility extremely clean and great alarm system. Even if your storage is unlocked, once it unlatches it will set off alarm unless you swipe your key card at entrance. No contracts and 1st month free to boot. Everything very well thought out. Highly recommended for your storage needs!!
David C. | First ImpressionsExcellent customer service :) thank you so much
Cynthia B. | Overall Experiencewith electronic sign in and out we felt secure with our belongings left in our storage unit. So that was above the rest of the storage facilities in the area. One are of improvement is that we saw several times people we assumed were "living" there using the bathrooms and leaving them unfit to anyone else to use. These people usually had bikes for transport and would leave with backpacks and then return later in the day.
Sherri S. | Overall ExperienceI have come to discover that I receive only the very best customer service from every U Haul location I visit but Mathew Kirkbride at the Mesa storage facility was outstanding to work with and one of the most customer-friendly experiences I have ever encountered.
Peter B. | First ImpressionsI had to return some mattress cover sheet but the manager Derek mentioned that he wasn't able to refund my credit which was odd cuz I had no problem returning cover sheets to other location and other staffs were able to process it.
Jane S. | Overall ExperiencePeople living in the units, sharing access cards, doing drugs in the building in plain view. Worst experience in my 10 years of having a uhaul unit.
Lauren C. | Overall ExperienceVery friendly and helpful staff. Nice, clean facility
Jerome M. | First ImpressionsOur move-in to our storage area went smoothly. It was great that you furnished dollies to assist,
Rollie H. | First ImpressionsDavid Donkers was very professional and explained how to use access the rental property and my space in a clear and understandable way. He also assisted in the selection of moving materals.
Raymond D. | First ImpressionsXcellent service
Peter H. | First ImpressionsThis facility met my needs.
David T. | Overall ExperienceI've had the opportunity to interact with the site manager, David Donkers, on a number of occasions whether it's renting a trailer/moving truck or a storage facility. The service is outstanding.
William N. | First ImpressionsGreat folks to work with, the best!
Richard W. | First ImpressionsWe were very satisfied with our storage locker and the people were very helpful. Thanks again!
Wayne R. | Overall ExperienceGREAT!
Trent E. | Overall ExperienceAwesome customer service very friendly facility very clean
Richard S. | First ImpressionsEveryone at UHaul says, “Yes, I can!” First class customer service! I highly recommend them for all your moving and storage needs. Great prices too!
Corin S. | First ImpressionsFriendly, helpful and thorough.
TERRY B. | First ImpressionsVery personable,friendly and informative customer service. Clean, cool and new units. Well lite. Can't wait to start moving in. Would like to wait, just can't.
william p. | First ImpressionsDerek was very helpful.
Valerie C. | First ImpressionsIt was quick and easy process.
Lucas B. | First ImpressionsAll U-Haul rental places should be as efficient as this one. Customer service was a top priority they took care of all my needs. And with a smile on their face. Good job U-Haul of East Mesa
frederick t. | First ImpressionsFriendly and knowledgeable staff.
merrily a. | First ImpressionsMathew k & derrick Miller were so helpful respectful & made the last part of a stressful move in the afternoon Az heat easier. I don’t do the survey thing but I would be wrong not to point them out
Wade N. | First ImpressionsVery helpful. Explained everything, and answered all of my questions. Great customer service. Thank you
Mari H. | First ImpressionsGood staff proffessional helpful
Stephanie Y. | First ImpressionsAn awesome experience with both U Box rental and my storage unit. I highly recommend this location and great staff!
Anthony B. | First ImpressionsThe friendliest U-haul facility I've found. A problem occurred with billing and I was charged a month of storage I should not have been. One call and the charge was removed! This is my go-to place.
LaMar K. | Overall ExperienceErica was awesome!! Quick and painless process
Tina G. | First ImpressionsThe representative that helped me was great
Erick L. | First Impressionsvery friendly and knowledgeable people. the storage place was very clean and well kept.
PATRICIA H. | First ImpressionsThe staff was extremely helpful. Friendly. Courteous ! I had am excellent experience. The employee that helped us name was Derrick and I have to say. Great job! I think you sold provide 2 key cards
Stefanie S. | First ImpressionsBest customer service we have ever received at Uhaul or any other storage facility from employees and managers.
Luis D. | Overall ExperienceManager and staff very helpful. Good customer service.
Patrick D. | Overall ExperienceStaff was amazing!
Aubrey H. | Overall ExperienceVery helpful and easy to work with
Vern B. | First ImpressionsVery polite and professional. Also helpful. The employees make you feel welcome as soon as you walk through the door.
Jennifer B. | First ImpressionsPatience was very helpful and great to work with! I gave 4 stars instead of 5 stars due to the access hours. This is a new facility, so entry was only available during regular business hours.
Janice C. | Overall ExperienceVery friendly and knowledgeable, had everything i could possibly need
Aubrey H. | First Impressionsthis place is very clean and the staff here are some of the best iv;e seen in the industry it is locate on Main st Mesa which makes it a very easy bussiness to locate .
Mark M. | First ImpressionsPatience displayed great customer service skills! So far my experience with U-Haul has been a pleasure!
Janice C. | First ImpressionsStill under construction
stephen m. | Overall ExperienceVery helpful, and efficient. Good to do business with.
Marcia l. | Overall ExperienceVery cooperative and helpful.
GARY J. | First Impressions