Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location did not have an available utility dolly as my order included. Greg did find me a location nearby that I drove to myself to pick up the dolly.
Emily C.
Rating:
5.0
The whole experience was top notch from the pickup time to the drop off time. The employees were courteous and friendly.
RICHARD S.
Rating:
5.0
Awesome service
Susan S.
Rating:
5.0
Customer did not leave a comment.
YIBIN Z.
Rating:
5.0
Customer did not leave a comment.
JUDITH S.
Rating:
4.0
Kris (spelling?) was great to deal with and professional... she was a refreshing change from the other uhaul locations in East Mesa!! Keep up the good work!!
Christopher E.
Rating:
5.0
Customer did not leave a comment.
Suzy M.
Rating:
4.0
Customer did not leave a comment.
Harold E.
Rating:
5.0
If you have to rent something (such as pads) from a location other than where you rent the truck, be sure to have the location you return the truck and other equipment (such as pads) check in each contract separately rather than just checking the truck in using the vehicle number and license plate number.
James H.
Rating:
3.0
Customer did not leave a comment.
Robyn P.
Rating:
3.0
My only complaint would be make sure that all equipment is available for the reservation otherwise a email or phone call prior would be best for the customer service.
Christopher S.
Rating:
5.0
Thank you for the help.
Patricia B.
Rating:
1.0
Both of the employees had no idea how to efficiently do their job. I made the reservation but my husband's name was in your system. Neither employee were confident in their job and boy did it show. I never spent so much time trying to rent a truck. I almost left but the one guy finally figured it out. Never will I return to this location.
CHARLA S.
Rating:
5.0
Good experience
doug M.
Rating:
1.0
As a former Uhaul employee, I was shocked by the poor service. Staff was rude and slow to assist me (even though I was the only one in the store), complained about training and being off the clock, transaction took half an hour due to them not knowing how to use the system, and the furniture dolly I ordered more than a week prior “wasn't available†and I was not given even a regular dolly (though I was charged for one). I will never use this location again and I likely will shop around the next time I need a moving truck.
Jacob H.
Rating:
4.0
Customer did not leave a comment.
kiana S.
Rating:
5.0
Manager Kris was really over the top and was very very helpful. areal blessing to us.
corky P.
Rating:
5.0
Customer did not leave a comment.
Michael S.
Rating:
5.0
Great customer experience. I would definitely do business with them again. Staff was polite and helpful.
sherry W.
Rating:
5.0
The few months I had used u-haul for my overflow of items upon moving to Arizona were very satisfactory.
Margaret N.
|
Overall Experience
Rating:
2.0
Communication was horrible. Location understaffed.
Ricardo M.
Rating:
5.0
Great customer service!!!
Tim R.
Rating:
5.0
Customer did not leave a comment.
Gould B.
Rating:
5.0
Customer did not leave a comment.
Vicki F.
Rating:
5.0
Customer did not leave a comment.
Ryan B.
|
Overall Experience
Rating:
5.0
Waiting for discounted rate for poor equipment per the worker who checked in the truck. He was helpful.
BYRON C.
Rating:
4.0
Very good experience! We will consider this again if we need to move.
LanNette B.
Rating:
5.0
U haul had to cancel my one way reservation and made it a return where rented situation. However they gave me a nice price break on the extra milage charges to return the truck
carl B.
Rating:
1.0
Teaching your help how to operate a computer and have someone there to help them
Larry M.
Rating:
5.0
Quick and easy just wish they had military discount. I was delivering my brother's car when he returned from deployment.
Laura C.
Rating:
4.0
I rented at this location because it was climate controlled inside the units and was the only one available. What I liked about this Uhaul is that the manager, Kris is on site and is monitoring the area. The employees appear to be helpful. There is an apparent issue with some individuals that try to hang out there ( possibly homeless) and Kris addressed it while I was moving my belongings out. There are video cameras in their office, so the employees can see what is happening inside the large facility. The manager, Kris appears to be working hard to keep the location clean and secure.
Cindy K.
|
Overall Experience
Rating:
3.0
Only average due to mass confusion on getting the unit, then the insuing follies getting it fixed.
john s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lina C.
|
Overall Experience
Rating:
1.0
Homeless guy living on site, waited about 10 minutes for the guy at the front counter and homeless guy to discuss WiFi, and why the guy is homeless. When returning the vehicle, guy at the counter went out to check odometer and whatever else, came in and said “good to go, receipt was emailed†before even telling my the cost or anything. Not authorized to just run the final payment. Never again will return to this location.
Lindsey B.
Rating:
5.0
Excellent easy and fast service
Luis V.
Rating:
5.0
Everyone has been so courteous and helpful. I greatly appreciate the special attention and time that was spent on my needs. Thank you so much.
Gail L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey W.
Rating:
5.0
Great associates!
William T.
Rating:
3.0
Customer did not leave a comment.
david p.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN H.
Rating:
5.0
Michael was very professional and polite!
I would use your service again!
Thank you!
MICHAEL L.
Rating:
5.0
Customer did not leave a comment.
PHILLIP C.
Rating:
5.0
nothing very helpful
MICHAEL ERNEST R.
Rating:
5.0
Customer did not leave a comment.
Jack N.
Rating:
5.0
Customer did not leave a comment.
Peter M.
Rating:
4.0
Make sure you have all equipment available
Gerald L.
Rating:
1.0
What I originally ordered was unavailable at the location so I had to downsize in a vehicle which caused extra trips that were not necessary more money and gas then when I was paying for a storage online you offered me a free month which then had me call a customer support specialist well that wasn't actually locking anything into stone it was just a reservation inquiry so when I thought I had a storage unit that was no longer available as they were hard to come by to begin with poor customer service and paid way too much for a U-Haul due to lack of communication and monkeys knowing how to do their job
Amy B.
Rating:
2.0
I rent a car monthly so I understand the fuel tank level. On pick up I knew I was only going to drive a few miles, the contract had the fuel at 1/2. When I started up the truck it was a little below 1/2. I turned in the truck and had put 3, yes 3 miles on the odometer
The check in person came back and said the tank was at 3/8 (above, but close) and said he had to charge me $28.95. I said I put on 3 miles, which he agreed , but still charged me
Larry D.
Rating:
5.0
We were very pleased with this clean, secure, well lit facility and with the office personnel.
Robert F.
|
Overall Experience
Rating:
3.0
We had been contacted by U-Haul to transfer a trailer for Equipment Distribution since we had booked the use of a 15' truck. The pick-up was time consuming, had to get a different trailer after hooking up the first one, paperwork did not get done correctly and we ended up being billed instead of credited. A supervisor at the Distribution center credited the charges but overall, the hassle was not worth the $35.
John B.
Rating:
5.0
Thank you
Marvin C.
Rating:
5.0
Customer did not leave a comment.
John M.
Rating:
4.0
This site did everything right after the Apache Sands Uhaul totally screwed us over and caused us a two hour delay trying to reach someone.
Lori S.
Rating:
4.0
Customer did not leave a comment.
DONNA B.
|
Overall Experience
Rating:
5.0
I loved U-Haul Storage. Friendly staff & Reasonably priced. Would have stayed if they had a larger storage unit available. Really didn’t want to leave.
Terri R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RICHARD M.
Rating:
5.0
Customer did not leave a comment.
Yvonne E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fernando R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jay O.
Rating:
5.0
Staff was outstanding. When I arrived a staff member greeted me, explained that he was being trained and as asked if I would mind waiting for his supervisor to return. I agreed and the test went fast and painless. The trainer tutored the new hire through the ins and outs of the computer system. Thanks to them both for an outstanding experience!
thomas B.
|
First Impressions
Rating:
5.0
The lady that gave me the truck is amazingggggggggg!!!!!! She went above and beyond for me!
Jana'E B.
Rating:
5.0
No improvement needed.. Kris went above and beyond by giving me a discount because I was using your vehicle for a charity function.
Frank M.
Rating:
1.0
When someone's belongings are not being sent out on time a phone call would be appreciated. I had arranged for movers on the receiving end and it created a lot of extra work for all of us. Secondly, when the containers arrived I was not notified. When I called to change the date of delivery to an earlier date the young lady told me I couldn't because it was already confirmed. That was also complete nonsense. My stuff gets here late because of a failure on your end and now I cannot have it because you don't want to adjust your schedule? Wow. Funny that the moving company I hired on this side was able to get it taken care of. I was promised a stipend for each day the containers were late and I have had to call about that as well. Really horrible customer service experience. I wouldn't use this option for an interstate move again. The containers were adequate and the best thing about my expenses so far has been the moving companies who helped load and unload on either side.
SHANNON S.
Rating:
5.0
Customer did not leave a comment.
David G.
Rating:
5.0
Customer did not leave a comment.
Kathleen C.
Rating:
5.0
Daniel was very accommodating
Excellent service and equipment, too 👏
Gregory A.
Rating:
5.0
Friendly, helpful staff. Convenient storage location in the facility, with easy access.
Richard M.
|
First Impressions
Rating:
4.0
The manager was very friendly. On arrival, my unit was still dirty but she moved me right away to a different until.
Sacha H.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alex A.
|
Overall Experience
Rating:
1.0
My reservation was cancelled and I had to go to a Getto store instead!
Customer service was horrible!
WILLIAM T.
Rating:
5.0
Customer did not leave a comment.
Victor L.
Rating:
5.0
Very supportive and professional.
I am currently dealing with an issue that needs to be resolved. Please see: U-Haul Reference #3476823. Ordered and was guaranteed a 5x8 trailer but received a 4x8 trailer which was not appropriate for my needs. I would like reimbursement for the use of the 4x8 trailer and free usage of a 5x8 trailer. Please resolve this issue to my satisfaction as soon as possible.
Luis R.
Rating:
5.0
Was totally happy with my recent experience with the personnel that I was in contact with. They were courteous and very knowledgeable about my oncoming trip. I would definitely recommend them to anyone who was thinking of moving. Thanks for a great experience.
Victor L.
Rating:
4.0
Customer did not leave a comment.
Moshe M.
|
Overall Experience
Rating:
1.0
I'm in Tucson and I did not rent any uhaul
Bradley H.
Rating:
5.0
Appreciated all staff at this U-Haul facility as they were very attentive to my concerns or needs. Thank you
George S.
|
Overall Experience
Rating:
5.0
Great customer service, rates are good. Easy!!
Kelli C.
Rating:
5.0
Customer did not leave a comment.
Kodee P.
|
First Impressions
Rating:
1.0
Left my car charger in the truck went back to get it and the guy behind the counter seemed like he couldn't be bothered with me inquiring about my charger. Told me to call him back in a few hours. Seriously that's the customer service Uhaul is going to provide?
Bryan B.
Rating:
5.0
Very accommodating, friendly and professional.
Lavera D.
Rating:
3.0
One employee doing everything. I pre ordered the truck. Express, took better than 1/2 a hour. I've been to better.
Jessica G.
Rating:
5.0
The employees were really nice able to fulfill all my needs....
GLENN S.
Rating:
5.0
Not a single person here has made me feel good unwelcome. The place is well kept and hours are perfect.
danielle t.
|
First Impressions
Rating:
5.0
I like the hours of operation and the store was very clean and the attendant was friendly. Thanks Uhal.
Frances B.
Rating:
3.0
This whole experience has been unreal. No one from U Haul had any idea of what was going on. The only person was the employee at the pickup location, hen busted his rear to fix everything and get my u box storage unit. One person out of 10 is not good
MICHAEL H.
Rating:
5.0
See pick up comments
Gloria K.
Rating:
5.0
Customer did not leave a comment.
Meghaan M.
Rating:
5.0
Can't say enough about this location. Hector and Kris were very professional and helpful with my rental needs. I recommend this location highly.
George S.
Rating:
4.0
Ok. Get ready. We had ordered a 26ft, got called the day before our move the reserved vehicle had been placed in the shop, and no 26ft truck was available within 100 mi radius. If we wanted a 20ft truck, we could drive 40miles to East Mesa to get one. Apart from charming, that is about a 4,000lbs load difference. With no other option, we stuffed and loaded the 20ft 'possibly' to the MAX. Mind you, the people at the locations were always the best! Then, the agent at the van rental place (we had to pick up the auto transport elsewhere) told us our intended drop off (Covel Blv, Davis, CA) would we closed on Sundays, and transferred us to Tide Crt, Woodland. Unfortunately, the contract/reservation online didn't reflect that, so when we dropped it off after hours, we were charged an additional $20 for overnight parking, because we couldn't do the online checkout thing, as that still had the drop off as Covel Blv, Davis. Again, the people were the best, the equipment A1, but the experience was 'dented' by whatever does dispatch behind the scenes. It could so easily have been perfect. Now, it wasn't. And forcing customers to load the equipment to the 'MAX' like we were forced to do is inviting disaster.
Arne K.
Rating:
3.0
Work on your app people it last horrible
David J.
Rating:
5.0
Customer did not leave a comment.
George S.
|
First Impressions
Rating:
5.0
Staff was great. Very helpful.
Eric B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LISA D.
|
Overall Experience
Rating:
3.0
Better signage out front. There was no sign on the building itself
PAUL B.
Rating:
5.0
Great company. Hector and Kris were very helpful and and we appreciated that.
George S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
daniel w.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CAROLINA B.
Rating:
1.0
Deliver on time and stop charging for extra month when it's your fault I haven't emptied it yet.
I still haven't gotten a refund for that even though I had been told repeatedly that I would.
Isiah B.
Rating:
5.0
This is without a doubt the best ever Uhaul in the entire state Karstin and Chris working two different locations have been caring and understanding to my needs . They show there genuine concern and sympathy for the hardship I am going through.
Attention Uhaul these two are extant, it was like the wsy business was like back in the 70's & 80's. God bless you two.
michael j.
|
First Impressions
Rating:
4.0
Very friendly and efficient.
Cheryl C.
Rating:
5.0
We were very happy with our U-Haul Box experience. The personnel that we dealt with were knowledgeable, polite, helpful and experienced. Steve , Manager in Seattle, Kris, Manager in East Mesa were both excellent and there staff were also. Thank You.
Phil S.
Rating:
5.0
Was a nice place to work with.
Lee D.
Rating:
5.0
Customer did not leave a comment.
Dean B.
Rating:
3.0
The person who handled my pick up acted like he wanted to be anywhere but at Uhaul. The rep who handled my return was super nice. So I have mixed feelings about the location.
Windshield was dirty and hard to see.
SHARON B.
Rating:
5.0
Thank you Chris
janean b.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Evan P.
Rating:
4.0
Customer did not leave a comment.
JILL L.
Rating:
5.0
Ok I pay one price and put the gas back so what's the other price for. Please get back to me.
THERESA B.
Rating:
3.0
Customer did not leave a comment.
Jacqueline S.
Rating:
5.0
everything was excellent!
CHARITY K.
Rating:
5.0
Customer did not leave a comment.
Bruce B.
Rating:
5.0
Customer did not leave a comment.
Michael C.
Rating:
5.0
Customer did not leave a comment.
Babak K.
Rating:
5.0
Customer did not leave a comment.
John T.
Rating:
5.0
Employees at uhaul were very nice. Kept everything on appointment time and helped me hook up and secure everything safely. I can't say enough good things about the lady manager, she was very polite and she works very hard. Company is lucky to have her
WAYNE K.
Rating:
5.0
the truck rental was just fine but I had very poor experience trying to open one of the three units I had rented on 7/1/21. I had employed three men through UHaul Movers and they were on time and very good. However, when we tried to get into the third unit, the key would not unlock the lock I was required to buy it from UHaul. I asked the Manager to please cut the lock off so the men I was paying by the hour could continue. I was told it was against UHaul policy to cut a lock off and there was nothing I could do. So, I took the 26' truck loaded only 2/3rds full to my new home so the men could unload it. and get on to their next job.
I had several heated conversations with the Manager the next day and she told me I would have to pay a locksmith to remove the lock, rent another smaller truck and re-hire the unloading crew. I waws adamant that the lock was not my problem, they had sold it to me. Long story short, she did finally cut the lock off and I was able to get the moving helpers the next day to complete the move.
Needless to say, this, was the most difficult move of my life and I have rented from UHaul in the past many times with no trouble. Never again!
JACQUELINE SUE H.
Rating:
5.0
Customer did not leave a comment.
ERNEST S.
Rating:
5.0
Customer did not leave a comment.
LUANN D.
Rating:
5.0
Customer did not leave a comment.
Paul S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH M.
Rating:
5.0
Customer did not leave a comment.
James L.
Rating:
5.0
Customer did not leave a comment.
Dwight P.
Rating:
5.0
Kris is very knowledgeable at his job. He was so courteous and so polite. Because of him we are now your customer. We are happy with the service we received.
Danielle C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Vincent Q.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Peggy C.
Rating:
5.0
The app to pick up your truck sucks
Juan M.
Rating:
5.0
Customer did not leave a comment.
Kris R.
Rating:
5.0
Customer did not leave a comment.
Carri C.
Rating:
4.0
Customer did not leave a comment.
LASHON P.
Rating:
5.0
Customer did not leave a comment.
William O.
Rating:
5.0
Customer did not leave a comment.
Fernando R.
|
First Impressions
Rating:
1.0
Agent at the store was nice but he was alone and overwhelmed. He didnt know how to use his software and he was trying to talk us out of renting there, claiming there is month long writing list. He also said there are a lot of security issues there. He took a phone call and didnt even tell us where to go and just let us wander around until we figured it out. The unit was filthy and sticky but he couldnt clean it bc he was the only one at the store.
Christina A.
|
Overall Experience
Rating:
5.0
Lupe and manager (forgot her name sorry) were very helpful and solved a few challenges I was having. Thankyou.
paul p.
|
First Impressions
Rating:
5.0
Unfortunately, the online staff are not familiar with the availability of rooms as they tried to help me with reservations. I thought I had reserved two 10x10 x10 and they were not available when I arrived. The man on sight, Lupe, did everything to help accommodate me and he finally worked it out. He was all alone with many customers all interrupting one another but Lupe did a great job in spite of them. Lupe deserves a raise and/or a promotion. The facility is clean and very comfortable in the AZ heat. I believe my possessions are safely stored. Thank you!
JACQUELINE H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joanna C.
|
First Impressions
Rating:
3.0
Was unhappy, because when I called in to rent a truck, and get a Uhaul storage was told I got one month free for renting a truck,when I picked up the truck, again I was told I would get one month free. When I got to the storage, they told me no, they said I wasn’t long distance driver, and I needed a certificate, so I was charged for the month, was very unhappy cause I was lied to, but anyways I needed the storage.no big deal, I’m good
maria m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
P Mary M.
|
Online Move In
Rating:
5.0
Chris did an excellent job of helping me.
gail L.
|
Overall Experience
Rating:
3.0
The bathroom was pretty dirty and didn't have any supplies. There was broken glass in front of a door other than that it was clean. The doors were hard to work with because they weren't automatic but I guess the facility is new and once that changes it will be better.
Tiffany M.
|
First Impressions
Rating:
5.0
Everything was great, however I did not get a email about gaining access to the location or a map of where the unit is located.
Kris O.
|
Online Move In
Rating:
1.0
I moved my items to a Uhaul the same day and learned their climate controlled environment really was a joke and the hall had ac, but the unit was not climate controlled and was an oven with the walls and ceiling being aluminum. There was not a functioning light.
My intuition told me to look for another Uhaul and I was referred to your location from a Uhaul in Gilbert. The same day I moved my belongings into the first Uhaul off of Lindsey and Main, I drove to your location and met with Lupe. Lupe was certain that there were not any available units, but saw how desperate I was to get my personal property out of a baking oven and into a true climate controlled environment.
Lupe and Chris walked the entire structure and found one available unit. The black trim on the bottom of the door was stripped and the silver hinges were slightly broken, but I did not sweat that because I knew my items would be in a better facility at your location.
I appreciated Lupe and Chris going over and beyond and physically walking the entire Uhaul facility to help me. I moved my stuff from Uhaul poorly ran to a Uhaul well ran, all in the same day.
Lupe is a hard worker.
I requested a bigger unit when one opens up as I understand Uhaul is adding additional units. I hope my reservation for that unit remains.
Thank you for the great service.
Cindy K.
|
First Impressions
Rating:
3.0
I had so many problems with autopay and was charged late fees on more than one occasion; I was told that the charges would be reversed and they never were.
Kimberly M.
|
Overall Experience
Rating:
5.0
Very friendly and good customer service
Kathryn M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary N.
|
Overall Experience
Rating:
5.0
Even though I rented the unit for a short period of time, the staff was helpful, unit was easily accessible and I’d I ever need to store anything again, I’ll certainly be back! Thank you.....
Judy P.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jessica S.
|
Overall Experience
Rating:
1.0
The store owner was so rude to me I could not believe it. Very disrespectful to customers.
Jacquelyn H.
|
Overall Experience
Rating:
5.0
Stop sending me emails
JACK D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIA H.
|
Overall Experience
Rating:
5.0
Brian was extremely helpful! He was able to change the size of the unit I had booked on-line without too much difficulty. Thanks Brian....
Judy P.
|
First Impressions
Rating:
5.0
Brian was terrific and very helpful
Richard B.
|
First Impressions
Rating:
5.0
Carol is so helpful and friendly
PATRICIA H.
|
First Impressions
Rating:
4.0
From time to time I observed homeless people in and around
the facility.
Carol concerned and very helpful regarding the customers
needs & transactions with U-Haul.
Lawrence K.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ann F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jack O.
|
Overall Experience
Rating:
5.0
Carol was friendly, caring and great to work with.
Michael Y.
|
First Impressions
Rating:
5.0
Friendly staff
According to a employee there was a lock on my space that had to be cut off for me to occupy the unit
Mary N.
|
First Impressions
Rating:
5.0
The MANAGER when I checked was so very nice and polite to me I checked out on January 15 th I would definitely use this facility again THANK YOU VERY MUCH !!!!
Jacquelyn H.
|
Overall Experience
Rating:
5.0
The staff was very friendly and efficient. My husband and I felt taken care of.
DeAnna H.
|
First Impressions
Rating:
5.0
Manager (carol?) was helpful, knowledgeable and her associate (lupe) was great also.
gaytha b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew T.
|
First Impressions
Rating:
5.0
They are awesome!
Stephan K.
|
Overall Experience
Rating:
4.0
When going after office hours i would see people inside units. It looked like they were living in the unit but when I would walk by they would leave right away. Other then that all my items were safe and the storage units were very clean.
Lucas B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delmar L.
|
Online Move In
Rating:
5.0
The best storage facility by far! Convenient and easy access to storage. Climate control huge bonus with hot summers in Phoenix/Mesa area. Very clean and free use of carts and mattress carts as well a nice plus. On top of it, pricing was as low or lower than I could compare. Staff very friendly and helpful. Highly recommended.
David C.
|
Overall Experience
Rating:
5.0
Loved working with manager Carol, Chris and Robert. Caring, helpful and hands on people work here. Very nice place.
Christel A.
|
Overall Experience
Rating:
5.0
everything was good
LAFAYE J.
|
Overall Experience
Rating:
5.0
Very professional staff, caring and willing to take care of loitering guests outside of the facility. Very clean, and secure location!
Shanna T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carmen W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephan K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alexander r.
|
First Impressions
Rating:
5.0
easy access to loading area, carts available
Kenneth B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley H.
|
Overall Experience
Rating:
5.0
The only complaint I have is the issue of the carts. For the last several weeks the carts keep disappearing. When I first reserved my units there were 6. On average there have been as little as 2 carts available when there should be 6 and this is when no one other than myself is at facility. Maybe put a tracker on the cart to find where carts have gone or stolen.
Esther G.
|
Overall Experience
Rating:
5.0
The staff was great as well as the facilities and security of units. The only thing that I didn't like was when I signed up for the unit it would have been nice to give me the option to pay the extra money to be able to access it 24hrs, which it was never even known to me until after my move was already done.
jamie u.
|
Overall Experience
Rating:
5.0
The worker was there 35 minutes before they were scheduled to open which was VERY helpful as I was ready to move in and I wouldn't have been able to yet if she wasn't there to help unlock the unit as well as the sliding doors, I didn't realize the unit was locked and started unloading my U-Haul truck and she was there just in time!
Kristine S.
|
Online Move In
Rating:
5.0
Carol is a fantastic person!! She helped us sooooo much! She was so kind and very professional! She made our experience with u Haul absolutely fantastic! I would 💯 recommend this location and dealing with Carol and her staff was amazing!! I wish all places were exactly like this experience and had Carol for their help and manager.
Sherri D.
|
Overall Experience
Rating:
4.0
Everything was great except that there was no lock in the unit as the email stated there would be.
Chalet F.
|
Online Move In
Rating:
5.0
Carol was very helpful and made the renting process very easy.
Kenneth F.
|
First Impressions
Rating:
5.0
Our storage experience was flawless. Ease, cleanliness, security, and especially helpfulness, and friendliness of staff, was exceptional. Highly recommend this location for indoor storage needs.
Leslie M.
|
Overall Experience
Rating:
3.0
I put my stuff in a unit a week and a half ago. The employee said the system was down so they couldn’t sign me up with an agreement. They proceeded to take all my info down they would need to email me my contract but then proceeded to let me move my stuff into my unit. A week later, When i came back to get into my unit it had a second lock on it and i couldn’t get access to my unit. I went to the front office and they said i wasn’t in their system. So i re signed up and they unlocked my unit. 3days after that i came back and my access card i was given to the facility didn’t work. Which ment every time i opened my unit it set off an alarm. Then when i went to check out. I again was not in their system so i had to sign everything again just so sign out that same day.
Landon H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAFAYE J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peter I.
|
Overall Experience
Rating:
4.0
The floor at the storage entrance door could be a trip hazard. old door frames removed but concrete not patched very good or not at all.
John P.
|
First Impressions
Rating:
5.0
Christine Connors was awesome! She was very knowledgeable, answered all of my questions & was very approachable. She went above & beyond when our keycard & passcode wouldn't work. She resolved the issue before the end of her shift & notified me the problem was corrected immediately.
ALECIA M.
|
First Impressions
Rating:
5.0
The staff is very friendly and helpful I highly recommend using U-Haul Storage
Rebecca P.
|
First Impressions
Rating:
5.0
YOU WENT OUT OF YOUR WAY FOR NE AND I JUST WANT TO SAY I AMTHANKFUL.
DAWN WILSON
Dawn W.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jacob T.
|
First Impressions
Rating:
5.0
Great experience
jason k.
|
First Impressions
Rating:
5.0
Best thought out plan for self storage. Very quick sign up at facility. Lady who assisted me was very friendly and arranged everything perfectly. Great rates, indoor (which is great with summer coming soon), self service carts (including one for mattresses, which is very nice). Facility extremely clean and great alarm system. Even if your storage is unlocked, once it unlatches it will set off alarm unless you swipe your key card at entrance. No contracts and 1st month free to boot. Everything very well thought out. Highly recommended for your storage needs!!
David C.
|
First Impressions
Rating:
5.0
Excellent customer service :) thank you so much
JEFFREY R.
|
Overall Experience
Rating:
4.0
with electronic sign in and out we felt secure with our belongings left in our storage unit. So that was above the rest of the storage facilities in the area. One are of improvement is that we saw several times people we assumed were "living" there using the bathrooms and leaving them unfit to anyone else to use. These people usually had bikes for transport and would leave with backpacks and then return later in the day.
Sherri S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David S.
|
First Impressions
Rating:
5.0
I have come to discover that I receive only the very best customer service from every U Haul location I visit but Mathew Kirkbride at the Mesa storage facility was outstanding to work with and one of the most customer-friendly experiences I have ever encountered.
Peter B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin P.
|
First Impressions
Rating:
2.0
I had to return some mattress cover sheet but the manager Derek mentioned that he wasn't able to refund my credit which was odd cuz I had no problem returning cover sheets to other location and other staffs were able to process it.
Jane S.
|
Overall Experience
Rating:
1.0
People living in the units, sharing access cards, doing drugs in the building in plain view. Worst experience in my 10 years of having a uhaul unit.
Lauren C.
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff. Nice, clean facility
Jerome M.
|
First Impressions
Rating:
5.0
Our move-in to our storage area went smoothly. It was great that you furnished dollies to assist,
Rollie H.
|
First Impressions
Rating:
5.0
David Donkers was very professional and explained how to use access the
rental property and my space in a clear and understandable way. He also assisted in the selection of moving materals.
Raymond D.
|
First Impressions
Rating:
5.0
Xcellent service
Peter H.
|
First Impressions
Rating:
4.0
This facility met my needs.
David T.
|
Overall Experience
Rating:
5.0
I've had the opportunity to interact with the site manager, David Donkers, on a number of occasions whether it's renting a trailer/moving truck or a storage facility. The service is outstanding.
William N.
|
First Impressions
Rating:
5.0
Great folks to work with, the best!
Richard W.
|
First Impressions
Rating:
5.0
We were very satisfied with our storage locker and the people were very helpful. Thanks again!
Wayne R.
|
Overall Experience
Rating:
5.0
GREAT!
Trent E.
|
Overall Experience
Rating:
5.0
Awesome customer service very friendly facility very clean
Richard S.
|
First Impressions
Rating:
5.0
Everyone at UHaul says, “Yes, I can!”
First class customer service! I highly recommend them for all your moving and storage needs. Great prices too!
Corin S.
|
First Impressions
Rating:
5.0
Friendly, helpful and thorough.
TERRY B.
|
First Impressions
Rating:
5.0
Very personable,friendly and informative customer service.
Clean, cool and new units. Well lite. Can't wait to start moving in.
Would like to wait, just can't.
william p.
|
First Impressions
Rating:
4.0
Derek was very helpful.
Valerie C.
|
First Impressions
Rating:
5.0
It was quick and easy process.
Lucas B.
|
First Impressions
Rating:
5.0
All U-Haul rental places should be as efficient as this one. Customer service was a top priority they took care of all my needs. And with a smile on their face. Good job U-Haul of East Mesa
frederick t.
|
First Impressions
Rating:
5.0
Friendly and knowledgeable staff.
merrily a.
|
First Impressions
Rating:
5.0
Mathew k & derrick Miller were so helpful respectful & made the last part of a stressful move in the afternoon Az heat easier. I don’t do the survey thing but I would be wrong not to point them out
Wade N.
|
First Impressions
Rating:
5.0
Very helpful. Explained everything, and answered all of my questions. Great customer service. Thank you
Mari H.
|
First Impressions
Rating:
5.0
Good staff proffessional helpful
Stephanie Y.
|
First Impressions
Rating:
5.0
An awesome experience with both U Box rental and my storage unit. I highly recommend this location and great staff!
Anthony B.
|
First Impressions
Rating:
5.0
The friendliest U-haul facility I've found. A problem occurred with billing and I was charged a month of storage I should not have been. One call and the charge was removed! This is my go-to place.
LaMar K.
|
Overall Experience
Rating:
5.0
Erica was awesome!! Quick and painless process
Tina G.
|
First Impressions
Rating:
5.0
The representative that helped me was great
Erick L.
|
First Impressions
Rating:
5.0
very friendly and knowledgeable people. the storage place was very clean and well kept.
PATRICIA H.
|
First Impressions
Rating:
5.0
The staff was extremely helpful. Friendly. Courteous ! I had am excellent experience. The employee that helped us name was Derrick and I have to say. Great job! I think you sold provide 2 key cards
Stefanie S.
|
First Impressions
Rating:
5.0
Best customer service we have ever received at Uhaul or any other storage facility from employees and managers.
Luis D.
|
Overall Experience
Rating:
5.0
Manager and staff very helpful. Good customer service.
Patrick D.
|
Overall Experience
Rating:
5.0
Staff was amazing!
Aubrey H.
|
Overall Experience
Rating:
5.0
Very helpful and easy to work with
Vern B.
|
First Impressions
Rating:
5.0
Very polite and professional. Also helpful. The employees make you feel welcome as soon as you walk through the door.
Jennifer B.
|
First Impressions
Rating:
4.0
Patience was very helpful and great to work with!
I gave 4 stars instead of 5 stars due to the access hours. This is a new facility, so entry was only available during regular business hours.
Janice C.
|
Overall Experience
Rating:
5.0
Very friendly and knowledgeable, had everything i could possibly need
Aubrey H.
|
First Impressions
Rating:
5.0
this place is very clean and the staff here are some of the best iv;e seen in the industry it is locate on Main st Mesa which makes it a very easy bussiness to locate .
Mark M.
|
First Impressions
Rating:
5.0
Patience displayed great customer service skills! So far my experience with U-Haul has been a pleasure!
Janice C.
|
First Impressions
Rating:
4.0
Still under construction
stephen m.
|
Overall Experience
Rating:
5.0
Very helpful, and efficient. Good to do business with.