I think the facility could use more help.Steve P.
Customer Reviews for U-Haul Moving & Storage of East Mesa
Mesa, AZ 85205
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Even though I rented the unit for a short period of time, the staff was helpful, unit was easily accessible and I’d I ever need to store anything again, I’ll certainly be back! Thank you.....Judy P. | Overall Experience
Customer did not leave a comment.Jessica S. | Overall Experience
The store owner was so rude to me I could not believe it. Very disrespectful to customers.Jacquelyn H. | Overall Experience
Customer did not leave a comment.JAMES T.
Customer did not leave a comment.KENNETH O.
Stop sending me emailsJACK D. | Overall Experience
Customer did not leave a comment.Larry K.
Customer did not leave a comment.Linda L.
Great job, very helpful.KENNETH S.
Customer did not leave a comment.debbie D.
Customer did not leave a comment.PATRICIA H. | Overall Experience
Brian was extremely helpful! He was able to change the size of the unit I had booked on-line without too much difficulty. Thanks Brian....Judy P. | First Impressions
For such a short notice Kris was very helpful and v patient. Thank you!Margaret C.
Customer did not leave a comment.Zylania P.
Customer did not leave a comment.John H.
Brian was terrific and very helpfulRichard B. | First Impressions
Carol is so helpful and friendlyPATRICIA H. | First Impressions
From time to time I observed homeless people in and around the facility. Carol concerned and very helpful regarding the customers needs & transactions with U-Haul.Lawrence K. | Overall Experience
Customer did not leave a comment.Denis M.
Customer did not leave a comment.Jennifer G.
Well you lost my driver lic and claimed you didn't. Will use budget from now on.MARK S.
Customer did not leave a comment.ANTOINETTE H.
The staff was very helpful and knowledgeable. The equipment was very clean. I would definitely return as well as refer friends & family. Thanks For Making That Part Of My Move Easy, Katina StinsonKATINA S.
Carol was great and went above and beyond to make sure we got our truck picked up and returned.Randi T.
Customer did not leave a comment.John S.
Customer did not leave a comment.Marjorie R.
Customer did not leave a comment.Ann F. | First Impressions
It was fast and friendly. Won't go anywhere else.R S.
Customer did not leave a comment.randy C.
Customer did not leave a comment.Jack O. | Overall Experience
Carol was friendly, caring and great to work with.Michael Y. | First Impressions
Friendly staff According to a employee there was a lock on my space that had to be cut off for me to occupy the unitMary N. | First Impressions
The MANAGER when I checked was so very nice and polite to me I checked out on January 15 th I would definitely use this facility again THANK YOU VERY MUCH !!!!Jacquelyn H. | Overall Experience
Get more helpJOSHUA M.
The staff was very friendly and efficient. My husband and I felt taken care of.DeAnna H. | First Impressions
Manager (carol?) was helpful, knowledgeable and her associate (lupe) was great also.gaytha b. | First Impressions
Awful... paid a lot of money and horrible experience overall in both AZ location and GA locationThomas W.
Customer did not leave a comment.Lionel H.
Customer did not leave a comment.Matthew T. | First Impressions
They are awesome!Stephan K. | Overall Experience
When going after office hours i would see people inside units. It looked like they were living in the unit but when I would walk by they would leave right away. Other then that all my items were safe and the storage units were very clean.Lucas B. | Overall Experience
Customer did not leave a comment.Delmar L. | Online Move In
The best storage facility by far! Convenient and easy access to storage. Climate control huge bonus with hot summers in Phoenix/Mesa area. Very clean and free use of carts and mattress carts as well a nice plus. On top of it, pricing was as low or lower than I could compare. Staff very friendly and helpful. Highly recommended.David C. | Overall Experience
Loved working with manager Carol, Chris and Robert. Caring, helpful and hands on people work here. Very nice place.Christel A. | Overall Experience
everything was goodLAFAYE J. | Overall Experience
Very professional staff, caring and willing to take care of loitering guests outside of the facility. Very clean, and secure location!Shanna T. | Overall Experience
Customer did not leave a comment.Carmen W. | Overall Experience
Customer did not leave a comment.Stephan K. | First Impressions
Customer did not leave a comment.alexander r. | First Impressions
easy access to loading area, carts availableKenneth B. | First Impressions
Customer did not leave a comment.Ashley H. | Overall Experience
The only complaint I have is the issue of the carts. For the last several weeks the carts keep disappearing. When I first reserved my units there were 6. On average there have been as little as 2 carts available when there should be 6 and this is when no one other than myself is at facility. Maybe put a tracker on the cart to find where carts have gone or stolen.Esther G. | Overall Experience
The staff was great as well as the facilities and security of units. The only thing that I didn't like was when I signed up for the unit it would have been nice to give me the option to pay the extra money to be able to access it 24hrs, which it was never even known to me until after my move was already done.jamie u. | Overall Experience
The worker was there 35 minutes before they were scheduled to open which was VERY helpful as I was ready to move in and I wouldn't have been able to yet if she wasn't there to help unlock the unit as well as the sliding doors, I didn't realize the unit was locked and started unloading my U-Haul truck and she was there just in time!Kristine S. | Online Move In
Customer did not leave a comment.Igor R.
I was disappointed with the staff where my uboxes were stored. Staff was not helpful, they didn't put my boxes out when requested, and often times they wouldn't put them out because they were short staffed.Lisa Y.
Carol is a fantastic person!! She helped us sooooo much! She was so kind and very professional! She made our experience with u Haul absolutely fantastic! I would 💯 recommend this location and dealing with Carol and her staff was amazing!! I wish all places were exactly like this experience and had Carol for their help and manager.Sherri D. | Overall Experience
Customer did not leave a comment.Tana R.
I was supposed to get a phone call when they were Here to pick up as my padlocks were still on due to living in an apt complex. No one called and they took the u boxes with my locks still on. Not too happy about that.Lisa C.
Everything was great except that there was no lock in the unit as the email stated there would be.Chalet F. | Online Move In
Carol was very helpful and made the renting process very easy.Kenneth F. | First Impressions
Our storage experience was flawless. Ease, cleanliness, security, and especially helpfulness, and friendliness of staff, was exceptional. Highly recommend this location for indoor storage needs.Leslie M. | Overall Experience
Customer did not leave a comment.Kevin M.
One of the best customer service experiences we have ever had!! Carol went above and beyond to help us when we were having difficulty finding moving help, can't say enough good things about the service we received from her!!Bob T.
I put my stuff in a unit a week and a half ago. The employee said the system was down so they couldn’t sign me up with an agreement. They proceeded to take all my info down they would need to email me my contract but then proceeded to let me move my stuff into my unit. A week later, When i came back to get into my unit it had a second lock on it and i couldn’t get access to my unit. I went to the front office and they said i wasn’t in their system. So i re signed up and they unlocked my unit. 3days after that i came back and my access card i was given to the facility didn’t work. Which ment every time i opened my unit it set off an alarm. Then when i went to check out. I again was not in their system so i had to sign everything again just so sign out that same day.Landon H. | Overall Experience
I was very unhappy with the U~Haul storage in Denver,Co. My box arrived before August 6 and they couldn't deliver it until after the 26th of Aug which put me over my 30 days.....they charged me for another months rent even though it was their fault and it was being delivered on the 31 of Aug.....VERY UNHAPPY.....I have used U~Haul many many times over the years but might have to rethink that before I ever use them again.....PATRICIA H.
Customer did not leave a comment.Raymond D. | Overall Experience
Customer did not leave a comment.LAFAYE J. | First Impressions
There was no communication. I got no contract. My stuff is ruined. I will be filing a claim. They told us our boxes were delayed and the same day I got an email saying they arrived. The link between moving help and uhaul is subpar. No one knows what is going on. Every time I called to get help I had to wait on hold for at least 20 minutes. I would never use uhaul again or recommend to anyone unless they want headaches and nightmares to deal withChristopher W.
Communication was ridiculous. We spent many hours locating the U-box, getting it delivered and getting passed around from phone to phone and office. Assured of numerous things that never transpired.gary K.
Customer did not leave a comment.Deborah F. | First Impressions
Customer did not leave a comment.Brad A.
Customer did not leave a comment.Katina M.
I have never used uhaul before and I hired movers to pick up my ubox and unpack it for me. The ubox arrived earlier than expected, which was great, and my movers were able to pick it up early, also great! What I didn't know was that I needed to let uhaul know that the movers were coming to pickup early, again because I've never done this before, and the woman from uhaul who called scolded me and told me I need to give 24 hours notice before the pickup can be made. This is all fine, and makes sense now, but the woman who called spoke to me like I was a child who misbehaved. I hope you have recorded lines so you can hear the way she speaks to customers. She could have conveyed the same information and had the same end result by being polite. Other than her phone call, everyone else I dealt with was lovely. From the woman who forklifted the ubox to my driveway in Boston, to the customer service reps helping me set everything up. Thanks!Melissa S.
Customer did not leave a comment.Peter I. | Overall Experience
Customer did not leave a comment.JOSHUA C.
The floor at the storage entrance door could be a trip hazard. old door frames removed but concrete not patched very good or not at all.John P. | First Impressions
Christine Connors was awesome! She was very knowledgeable, answered all of my questions & was very approachable. She went above & beyond when our keycard & passcode wouldn't work. She resolved the issue before the end of her shift & notified me the problem was corrected immediately.ALECIA M. | First Impressions
The staff is very friendly and helpful I highly recommend using U-Haul StorageRebecca P. | First Impressions
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.lynn B.
Customer did not leave a comment.rick H.
YOU WENT OUT OF YOUR WAY FOR NE AND I JUST WANT TO SAY I AMTHANKFUL. DAWN WILSONDawn W. | First Impressions
Customer did not leave a comment.Jacob T. | First Impressions
Great experiencejason k. | First Impressions
Customer did not leave a comment.Cindy K.
Best thought out plan for self storage. Very quick sign up at facility. Lady who assisted me was very friendly and arranged everything perfectly. Great rates, indoor (which is great with summer coming soon), self service carts (including one for mattresses, which is very nice). Facility extremely clean and great alarm system. Even if your storage is unlocked, once it unlatches it will set off alarm unless you swipe your key card at entrance. No contracts and 1st month free to boot. Everything very well thought out. Highly recommended for your storage needs!!David C. | First Impressions
Excellent customer service :) thank you so muchCynthia B. | Overall Experience
Have adequate well trained staffing. We were unable to pick up our u-box for 2 days due to inadequate staffing.John M.
with electronic sign in and out we felt secure with our belongings left in our storage unit. So that was above the rest of the storage facilities in the area. One are of improvement is that we saw several times people we assumed were "living" there using the bathrooms and leaving them unfit to anyone else to use. These people usually had bikes for transport and would leave with backpacks and then return later in the day.Sherri S. | Overall Experience
Customer did not leave a comment.David S. | First Impressions
I have come to discover that I receive only the very best customer service from every U Haul location I visit but Mathew Kirkbride at the Mesa storage facility was outstanding to work with and one of the most customer-friendly experiences I have ever encountered.Peter B. | First Impressions
Customer did not leave a comment.Kevin P. | First Impressions
Give Derek and the delivery ladies a raise. Those 4 people made my stressful move work seamlessly! Even though they have to work in the hood And deal with junkies all day at the warehouse they behave like true professionals. Kudos to themRyan K.
Give Derek a raise! His friendliness, attention to detail and last min schedule change accommodations made my Moving experience 1000% better then what it has been in the past. I will be telling everyone how great this location is as well as how Convenient your u-boxes areRyan K.
I had to return some mattress cover sheet but the manager Derek mentioned that he wasn't able to refund my credit which was odd cuz I had no problem returning cover sheets to other location and other staffs were able to process it.Jane S. | Overall Experience
People living in the units, sharing access cards, doing drugs in the building in plain view. Worst experience in my 10 years of having a uhaul unit.Lauren C. | Overall Experience
Customer did not leave a comment.Andrew B.
Very friendly and helpful staff. Nice, clean facilityJerome M. | First Impressions
Customer did not leave a comment.Ken S.
Our move-in to our storage area went smoothly. It was great that you furnished dollies to assist,Rollie H. | First Impressions
David Donkers was very professional and explained how to use access the rental property and my space in a clear and understandable way. He also assisted in the selection of moving materals.Raymond D. | First Impressions
Xcellent servicePeter H. | First Impressions
Customer did not leave a comment.Bryan M.
This facility met my needs.David T. | Overall Experience
Customer did not leave a comment.Tom M.
Customer did not leave a comment.Bruce B.
I've had the opportunity to interact with the site manager, David Donkers, on a number of occasions whether it's renting a trailer/moving truck or a storage facility. The service is outstanding.William N. | First Impressions
Customer did not leave a comment.Meagan M.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.Patrica H.
Great folks to work with, the best!Richard W. | First Impressions
Customer did not leave a comment.Suhmer M.
We were very satisfied with our storage locker and the people were very helpful. Thanks again!Wayne R. | Overall Experience
Customer did not leave a comment.Nam T.
GREAT!Trent E. | Overall Experience
I spent way to much time on hold trying to get in touch with a U-box person. The online procedures is limiting. I would prefer to been able to schedule the pick up time and which u-box I wanted to pick up online.Hubert M.
Awesome customer service very friendly facility very cleanRichard S. | First Impressions
Everyone at UHaul says, “Yes, I can!” First class customer service! I highly recommend them for all your moving and storage needs. Great prices too!Corin S. | First Impressions
We were charged for a truck in Oregon by the movers. We were charged for a trailer in Arizona by the movers. I am not sure why this is not better communicated up front.Dean G.
Friendly, helpful and thorough.TERRY B. | First Impressions
Very personable,friendly and informative customer service. Clean, cool and new units. Well lite. Can't wait to start moving in. Would like to wait, just can't.william p. | First Impressions
David and all others were very helpful. What can you do more. I don't know.JOE D.
Derek was very helpful.Valerie C. | First Impressions
Customer did not leave a comment.james T.
Customer did not leave a comment.Steven D.
It was quick and easy process.Lucas B. | First Impressions
All U-Haul rental places should be as efficient as this one. Customer service was a top priority they took care of all my needs. And with a smile on their face. Good job U-Haul of East Mesafrederick t. | First Impressions
Friendly and knowledgeable staff.merrily a. | First Impressions
Mathew k & derrick Miller were so helpful respectful & made the last part of a stressful move in the afternoon Az heat easier. I don’t do the survey thing but I would be wrong not to point them outWade N. | First Impressions
Customer did not leave a comment.Randy M.
Very helpful. Explained everything, and answered all of my questions. Great customer service. Thank youMari H. | First Impressions
Good staff proffessional helpfulStephanie Y. | First Impressions
An awesome experience with both U Box rental and my storage unit. I highly recommend this location and great staff!Anthony B. | First Impressions
The friendliest U-haul facility I've found. A problem occurred with billing and I was charged a month of storage I should not have been. One call and the charge was removed! This is my go-to place.LaMar K. | Overall Experience
Erica was awesome!! Quick and painless processTina G. | First Impressions
The representative that helped me was greatErick L. | First Impressions
very friendly and knowledgeable people. the storage place was very clean and well kept.PATRICIA H. | First Impressions
The staff was extremely helpful. Friendly. Courteous ! I had am excellent experience. The employee that helped us name was Derrick and I have to say. Great job! I think you sold provide 2 key cardsStefanie S. | First Impressions
The guys were Super Helpful and very polite. Thanks for making me feel important.Cindy M.
Best customer service we have ever received at Uhaul or any other storage facility from employees and managers.Luis D. | Overall Experience
Manager and staff very helpful. Good customer service.Patrick D. | Overall Experience
Customer did not leave a comment.Patrick D.
Customer did not leave a comment.Patrick D.
Staff was amazing!Aubrey H. | Overall Experience
A little confusion transferring the boxes from Tempe to this location but staff handled it.Patrick D.
Very helpful and easy to work withVern B. | First Impressions
Very polite and professional. Also helpful. The employees make you feel welcome as soon as you walk through the door.Jennifer B. | First Impressions
Patience was very helpful and great to work with! I gave 4 stars instead of 5 stars due to the access hours. This is a new facility, so entry was only available during regular business hours.Janice C. | Overall Experience
Very friendly and knowledgeable, had everything i could possibly needAubrey H. | First Impressions
this place is very clean and the staff here are some of the best iv;e seen in the industry it is locate on Main st Mesa which makes it a very easy bussiness to locate .Mark M. | First Impressions
Patience displayed great customer service skills! So far my experience with U-Haul has been a pleasure!Janice C. | First Impressions
Still under constructionstephen m. | Overall Experience
Very helpful, and efficient. Good to do business with.Marcia l. | Overall Experience
Very cooperative and helpful.GARY J. | First Impressions
Customer did not leave a comment.Patt N.
Customer did not leave a comment.Brenda H.
Customer did not leave a comment.ronda H.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!