Customer Reviews for U-Haul Moving & Storage of East Pasadena

Rating:

5.0

Very clean, which is the main thing for me. Easy to find carts to move your stuff. Everything works, e.g. lights, elevators. There are staff people around, which is also very important to me. Lots of people use U-haul, so I don’t feel spooked by lonely areas. The accounting seems accurate. Happy with it and not thinking of looking anywhere else.

Rating:

5.0

The manager Julie South was really nice and friendly.

Rating:

5.0

I felt fortunate that the elevator and Moving carts were very convenient and dependable! Julie was friendly and professional in Registration of my rental unit! She was very helpful.

Rating:

5.0

Julie and her crew have been excellent with their level of customer service, it's like old fashioned customer service. Great job.

Rating:

5.0

The attendant at the location was very nice and professional. She had a lot of customers just as we came but she handled everyone very well. She walked us to the unit answered our questions. We had a truck full of things and unloading it with the use of dollys free to use was very convenient

Rating:

4.0

Only complaint is late fee is excessive and a courtesy notice should be given as soon as card does not go through, especially for long term customers. I've been renting for 4 years

Rating:

5.0

Julie South does a great job!

Rating:

5.0

Great employees

Rating:

5.0

Staffs are so friendly and helpful. Thank you.

Rating:

5.0

Have been using the storage facility for many years which transitioned through ownership but the service and care has been top notch and the access has been made better over the period of time.

Rating:

5.0

Staff here are always courteous professional and helpful. The access hours are the best I have found at any self storage facility and work especially well for me since I have such a varied schedule. And the location is convenient being right off the freeway.

Rating:

5.0

Julie is always awesome!.

Rating:

5.0

Service was excellent but I was very nervous and felt a bit unsafe because masks were not worn the entire time. That was really alarming to be due to covid.

Rating:

5.0

in Spanish speak english

Rating:

5.0

Julie was especially helpful! Thank you, Julie!

Rating:

5.0

This is a very nice and professional environment. I’ll definitely have to use only uhaul storage in future. Thank you

Rating:

5.0

Julie you have always been wonderful, efficient and promptly helped us when we needed it! Thank you for the safe and secure high quality space and service!

Rating:

5.0

The team was great! U-Haul actually makes the moving experience enjoyable. Thank you for all your help.

Rating:

5.0

I looked and had no luck with other facilities and this just fell into my lap. I'm so impressed with the knowledge of the staff staff and the cleanliness building. Easy access in all areas with key card - no codes to punch in. Over all I would recommend this property to anyone looking for a place to stash their stuff.

Rating:

5.0

Very nice people at this location

Rating:

5.0

I don’t like the policy that says you paid for the month, but you moved out mid-month and there are no per dorm calculations. I just paid 08/23 and moved out 08/29. I don’t see how you can justify billing for an entire month simply based on policy and paperwork. Everything else was great, but this leaves a sour taste in my mouth. Hoping someone will look into doing something about this. I would like my 6 days of usage to be taken out of a refund of my last month payment. This would be the better way to conduct business. The more honorable way!

Rating:

4.0

The manager, Julie, was extremely helpful and professional. If I had any problems, she offered prompt and convenient solutions and was willing to work with me to solve any problems. The facility was clean and well maintained. If I need a storage unit in the future, I would definitely rent one from here again.

Rating:

5.0

It’s been a beautiful experience. Very paitient and friendly safe. Especially Julie. She’s been a great help helping us with our first space and getting a larger one Thank you

Rating:

5.0

The manager, Julie South, was excellent and extremely helpful. I had some problems and she went out of her way to help resolve them. Since it was my first time using the self-storage she thoroughly explained everything I would need to know. Plus the facility was clean and well organized.

Rating:

3.0

Hard to find parking. Only alley access. Customer service excellent. The clerk was pleasant and accomidating.

Rating:

5.0

Great space, super clean and the young man in the office is a sweetheart!

Rating:

5.0

James did a amazing accessing my needs for storage and moving (locally and out of state) I’m telling everyone I know to come to this location for their uhaul and storage needs. I’m not usually impressed with customer service but today exceeded my expectations James was very knowledgeable and professional above all patient which is hard to come by these days.

Rating:

5.0

This storage facility is large, clean, safe, attractive, and well maintained. My household belongings were remarkably clean and in good condition after being stored for years there. The units that are farthest from an outside surface most closely simulate temperatures in a comfortable home. The location is convenient to Pasadena and nearby towns. I'd drive there to store things rather than taking the closest option because of the condition of the storage units and because of the management. Julie, the longtime general manager of the East Pasadena UHaul storage facility is the consummate professional. She is at the same time professional, responsive, kind, creative, communicative, and super smart. I cannot tell you how helpful and resourceful she is. Julie knows how to run a business that not only makes the UHaul corporation look like the very best available but also makes her customers feel cared about as unique individuals. During the time we used the facility, Julie went beyond the call of duty to assist us in storage-related issues when she didn't have to bother. I am going to miss that in the facility I moved to after I moved out of LA County. You can't lose with UHaul East Pasadena with Julie in charge.

Rating:

5.0

Great place. Found it safe, secure, and well maintained. Always able to find staff for assistance and never had an issue!

Rating:

5.0

Staff was always cordial very accommodating unlike other Uhauls based on my experience.

Rating:

5.0

I appreciate Ms Julie and her staff very helpful and good customer service !!

Rating:

5.0

The first thing I happy about this location is the personnel, their customer service skills are excellent Andy at the beginning he gave me all the information I needed to know, and yesterday moving out the same experience, I forgot the lady's name she was awesome, I will recommend this location a 100%. Every area in this location are super clean, posted signs are great and the carts were a mega plus for me.

Rating:

2.0

The rate was raised twice, and although I paid in advance each month, when we cleared the space the rate was not prorated and I did not receive a refund for the 20 days left in the month. I call that poor customer service.

Rating:

5.0

Luqman (apologies if spelling is wrong), was very helpful and explained everything very clearly.

Rating:

5.0

Gentlman that helped me was awesome friendly and professional uhaul is PRIVILEGED TO HAVE HIM

Rating:

5.0

Very professional and helpful

Rating:

5.0

Everything went smoothly. Was able to get a bigger unit and was very satisfied

Rating:

2.0

Great customer service. Everything is clean, however, my mattress suffered damage from a leak in my unit. It was stored in a storage unit for about a year and wasn’t sure when it occurred. Something employees have no control over. That is why my experience wasn’t the best.

Rating:

5.0

The gentleman that assisted me in vacating my storage unit was courteous, informative and professional. He and Julie South exceeded my expectations.

Rating:

3.0

The storage units have no light/outlets inside, and building itself seems to have been built extremely cheaply/poorly - plywood floors, unnecessary (and steep) ramps in the middle of hallways, terrible parking availability/vehicle access... Julie is a great manager but this property is absolute garbage and should be demolished. Would not recommend this property to anyone, and based on this property/experience, i would have serious hesitation about ever renting from U-Haul again.

Rating:

5.0

Julie was a delight to deal with and a true asset to Uhaul!

Rating:

4.0

Staff provided excellent service. Only area needing improvement is access to facility by trucks.

Rating:

5.0

All staff were amazing ... I have been to other locations and staff there are not as nice or professional ... this location all staff are wonderful, thank you!

Rating:

5.0

Julie and a gentleman worker (please forgive, I can’t recall his name he’s African American with dreadlocks) were absolutely amazing at responding and being helpful with my transition during this time when our whole country is in a state of emergency. Their professionalism was exemplary.

Rating:

5.0

I was very pleased with the service since September 2018. Julie South, the manager, was exceptionally helpful throughout my time renting a unit. I really appreciated her. At the end, when I was trying to close my unit, Julie South was, again, very helpful. The other staff that I did see throughout my time renting were also very accommodating. Thank you. I know it is challenging running a business like this.

Rating:

5.0

Manager Julie is great!

Rating:

5.0

Great manager, great facility

Rating:

5.0

Julie and Jack are AMAZING. It was the smoothest experience renting a unit. The facility was clean, well-maintained and easy to get in and out of. Definitely recommend this storage facility.

Rating:

5.0

Julie is very sweet and helpful. Over the year that I was here, I had no issues whatsoever!!

Rating:

5.0

Friendly and helpful staff

Rating:

5.0

Everyone in the office was so polite.

Rating:

5.0

It’s been almost 2yrs & Julie and her staff have provided excellent service from Day 1. Attentive to detail which translates into a positive customer experience every time. Highly recommend!!!!

Rating:

2.0

The Uhaul computer system was down. It took the meaningfully well helping attendant over 15 minutes to process a credit card payment that should have take 30 seconds. Uhaul needs to come down on their IT people to stop this from happening. Once again the attendant was great.

Rating:

5.0

Thank you Julie, appreciate you.

Rating:

5.0

Julie and her staff were all Excellent.. We were sorry to leave! Highly recommended!

Rating:

4.0

William was very helpful and accommodating when we arrived. Thank you!

Rating:

5.0

Julie South and her staff are fantastic and made the facility enjoyable to rent.

Rating:

5.0

Very good

Rating:

5.0

Wonderful customer service. Will be back for my rental needs

Rating:

5.0

Great help from staff. Facility excellent I just consolidated from 3 spaces down to one larger one... Thanks

Rating:

5.0

Staff was super friendly and helpful.

Rating:

1.0

Luke was inattentive to my needs . More concerned to chit chat with others than addressing my concerns. When I discovered that the cabinets that I needed to move out from my unit # 22 were way to heavy for me to safely handle, I asked for a refund as I was only using the refrigerator dolly for 20 minutes. The blankets had not been used at all. My request for a refund was refused despite the fact that I hadn't used the dolly or the blankets. Not right. Michael Kiralla

Rating:

5.0

Mrs Julie is AMAZING!!! GREAT NO BEST STORAGE FACILITY I'VE EVER HAD! SO IS HER STAFF! THANKS U HAUL FOR THE HELP!

Rating:

5.0

Great customer service

Rating:

5.0

All Love And Thank You

Rating:

5.0

I was always treated well. Very appreciative of staff

Rating:

5.0

Thanks for the help.

Rating:

5.0

I was very pleased with the service I received.

Rating:

3.0

Would recommend this facility but would mention the rental cost is too expensive and the cost went up every year, I did not like that. Maybe the rating is Average, no other facility to compare it to.

Rating:

3.0

We had committed to the unit because we needed the truck rental/ 1 month free as advertised. But the website doesn’t say 2nd / 3 rd floor units only! Grr. And then we had to buy a new lock / surprise

Rating:

5.0

Staff here is great!

Rating:

4.0

Ok

Rating:

5.0

Very professional

Rating:

5.0

They all were very helpful

Rating:

5.0

Top notch service. Great people. Very positive experience. Thanks!

Rating:

3.0

You should have air conditioned units. Had I found another storage unit before placing my in yours. I would have gone to public storage. While more expensive they have air conditioning and cleaner.

Rating:

5.0

Excellent customer service!!!

Rating:

4.0

Friendly and helpful staff.

Rating:

5.0

It was a great experience renting here. Was a very nice and well maintained facility.

Rating:

4.0

The staff was very helpful however, the customers there were a bit rude. Tried to type in what happened but character limit did not allow me to add all details.

Rating:

5.0

Excellent customer service and location!

Rating:

5.0

Very accommodating! Took my truck at this location (the one I confirmed 2x!!) even though when I arrived the system showed I was to drop it off 7 miles away. WONDERFUL help. Will recommend.

Rating:

5.0

Nothing thatI can see. Loved the supervisor who was very helpful and pleasant. Company very expensive. I went 1 mile over my estimated mileage and was surprised they charged for 1 mile! Not good for business.

Rating:

3.0

I booked 2 dollies and only 1 was available and even that was not the right one. I specifically said I didn't want an appliance dolly but that's what I was given. No big deal. Would always use you guys anyway!

Rating:

4.0

Luqmon should be a brand ambassador. He was the only helpful and competent interaction I had. His superior,or at least he spoke to Luqmon as such, should be retrained on how to interact with coworkers. He was condescending in front of me so there is no telling how he behaves when customers are not around.

Rating:

5.0

Superb customer service. Tim was a pleasure to interact with. Thanks!

Rating:

4.0

staff is very friendly and attentive to customer service. Family operation? Feels like it. Store hours should also be posted on the window facing west

Rating:

5.0

The manager Tim was extremly helpful, we feel he went above and beyond to help us. As my Husband is 70 years old and does not get around very well Tim offered us his own adapter for the lights and trusted us to mail it back to him then he climbed under our truck to hook up the lights for the trailer and found us a new fuse when ours blew out. That kind of service is very rare these days and most heartening and welcome. Thank You so much Tim South. Sincerely Reba Phillips Mesa, Az.

Rating:

3.0

The site is rather hidden unless you are really looking for it. That said, your staff was excellent and the experience well above the norm...

Rating:

1.0

I am very upset with Uhaul services I live 1 mile from Uhaul in Altadena reserved a Van had my confirmation arrived Sunday at 9:00 a.m saw 2 vans on the Lot one with a Sign in the Window one without I was told that I had to go to another location on 3559 E Colorado Blvd Pasadena I told Tim that why did Ihave to go so far since it's 2 vans on the lot he claimed they were rented out and had to go to this location instead he later said they were busy that Saturday and didn't look at there Computers to reserve my Van I arrived to this Pasadena Location only to find and Employee Shanna on a cell phone and fixing her car with the hood up she told me I will be in there in a second she gave me a Van that was infested with Dog hair and smelled of Dog I told her it's not clean she said Sorry we don't wash cars here I told her I am a Customer and why should I have a filthy Van to drive in she later said she will clean it she smeared the windows and sprayed something on the floor of the van that made the dog scent worse and she had the nerve while helping me decided to tell me to wait while she helped another Customer I always felt that first come first serve. this treatment is not tolerated and I feel I should get a refund when I asked this employee that I want to speak to the Manager she claimed he's not here when I asked her what is his name she told me Uhaul Policy is not to give out that information I have used Uhaul for years and never have I encountered such Ignorant employees I am going to write a letter to corporate head quarters because they treat Customers like Crap.

Rating:

5.0

I congratulate your company for having the best ideal couple and personnel in this particular branch.These three employees of yours are the very best of all I have dealt with in this area. Their Personalities and professionalism are outstanding ! Their humble and cordial approach with people and new clients are so welcoming . Its so strikingly admirable to see and a pleasure to feel the sincerety of their work ethics but just the way they really are ! I can feel that this is just the way they were brought up ! with integrity and ,humanity, and dignity. a class of its own.

Rating:

5.0

Everything was Great and the rep. Tim South was Great!!! He was very helpful and very nice!

Rating:

5.0

You're perfect!

Rating:

5.0

Great service! Thank you!

Rating:

5.0

Excellent courteous service and clean, well maintained equipment.

Rating:

5.0

Kieth was outstanding & supportive in helping me with my move.I had a couple of hiccups in my schedule and appreciate his great attitude throughout the process. I've been to other agencies before (Raymond location) and expected poor service, but not here. I would HIGHLY reccommed this place. Customer service & great attitude made an otherwise stressful event, very satisfying!

Rating:

5.0

Everything was well managed. Keep it just the way it is.

Rating:

5.0

This location certainly has better customer service than the other location I went to before. The guy asked about how many miles I would drive before taking the van and I told him. The other location which was on 116 S Western Ave Los Angeles, CA cheated me by charging me for more miles than I actually drove. I only drove 3 miles and they charged me for 8 miles. They did this because they didn't like that I didn't drive many miles which would make them less profit.

Rating:

3.0

Personnel efficient and helpful. better location recommended.

Rating:

5.0

I requested the truck from 7 am to 7 pm which according to the website was do-able and confirmed for my order. However I was told the truck had to be back by 4:00 pm for another customer.

Rating:

3.0

Allow after-hours drop-off of truck. Pasadena doesn't allow on-street parking for trucks so finding a suitable place to leave the truck for a night can be troublesome.

Rating:

5.0

thanks!

Rating:

4.0

So much information required just to rent a dolly. I understand a truck, but a dolly! These are sad times. (I know, you're only protecting your stuff from hoodlums, but I remember the good old days...). Oh well. Love ya.

Rating:

5.0

Customer service rep laura from pasadena was very nice and helpful to my needs to make my move as easy on me. Thanks

Rating:

5.0

Mgr Kiev was great. When I returned the truck, I realized that I had left my car key at home. He gave me a ride home to retrive the key. In addition to being helpful, Kiev was so pleasant that I would hire him in a heart beat. He has earned loyal customer for a long, long time.

Rating:

5.0

Thank you!

Rating:

5.0

Manager was friendly and personable. The van was new, clean and well-maintained. Next time I need van or truck will come back to this location.

Rating:

5.0

Nothing, my experience was excellent. Keith and Laura were very professional and competent! I was in and out in minutes. I'll be back

Rating:

3.0

Report gas meter accurately. Do not mark "full" when tank is obviously not full.

Rating:

5.0

Nothing. Please keep-up the outstanding work and service that you provide......Mike.

Rating:

5.0

Customer Service Rep was Excellent

Rating:

5.0

Quick and easy. Very friendly. Would easily rent again from the same location.

Rating:

5.0

Nothing. Thanks for the great service.

Rating:

4.0

Please note that the service was EXCELLENT … and only stated Above Average due to it's tricky to find the main entrance. Everyone at this location was and is the pinnacle of professionalism, courteousness and exemplary customer service agents. Mr. Richard Ceja, ESQ. Hotel Legal Advisor

Rating:

5.0

I would just like to say that Keith was very helpful and really helped me out in making getting the truck and returning easier. He made me feel very comfortable.

Rating:

5.0

Very simple process.

Rating:

4.0

The staff here were friendly and helpful! I really appreciated the way they showed me how to use the truck--hazard lights, adjusting of mirrors etc. Over all, a great experience!

Rating:

4.0

I had a great experience using this U-Haul location for the first time and will be employing them again in the future for any moving needs.

Rating:

5.0

Keith and his wife were awesome

Rating:

3.0

Affordable cost; please maintain prices affordable for customers.

Rating:

5.0

Keith is a peach!!

Rating:

4.0

Make sure the customers understand the policy of U-haul.