Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rate was raised twice, and although I paid in advance each month, when we cleared the space the rate was not prorated and I did not receive a refund for the 20 days left in the month. I call that poor customer service.
Luqman (apologies if spelling is wrong), was very helpful and explained everything very clearly.
Gentlman that helped me was awesome friendly and professional uhaul is PRIVILEGED TO HAVE HIM
Very professional and helpful
Everything went smoothly. Was able to get a bigger unit and was very satisfied
Great customer service. Everything is clean, however, my mattress suffered damage from a leak in my unit. It was stored in a storage unit for about a year and wasn’t sure when it occurred. Something employees have no control over. That is why my experience wasn’t the best.
The gentleman that assisted me in vacating my storage unit was courteous, informative and professional. He and Julie South exceeded my expectations.
The storage units have no light/outlets inside, and building itself seems to have been built extremely cheaply/poorly - plywood floors, unnecessary (and steep) ramps in the middle of hallways, terrible parking availability/vehicle access... Julie is a great manager but this property is absolute garbage and should be demolished. Would not recommend this property to anyone, and based on this property/experience, i would have serious hesitation about ever renting from U-Haul again.
Julie was a delight to deal with and a true asset to Uhaul!
Staff provided excellent service. Only area needing improvement is access to facility by trucks.
All staff were amazing ... I have been to other locations and staff there are not as nice or professional ... this location all staff are wonderful, thank you!
Julie and a gentleman worker (please forgive, I can’t recall his name he’s African American with dreadlocks) were absolutely amazing at responding and being helpful with my transition during this time when our whole country is in a state of emergency. Their professionalism was exemplary.
I was very pleased with the service since September 2018. Julie South, the manager, was exceptionally helpful throughout my time renting a unit. I really appreciated her. At the end, when I was trying to close my unit, Julie South was, again, very helpful. The other staff that I did see throughout my time renting were also very accommodating. Thank you. I know it is challenging running a business like this.
Manager Julie is great!
Great manager, great facility
Julie and Jack are AMAZING. It was the smoothest experience renting a unit. The facility was clean, well-maintained and easy to get in and out of. Definitely recommend this storage facility.
Julie is very sweet and helpful. Over the year that I was here, I had no issues whatsoever!!
Friendly and helpful staff
Everyone in the office was so polite.
It’s been almost 2yrs & Julie and her staff have provided excellent service from Day 1. Attentive to detail which translates into a positive customer experience every time. Highly recommend!!!!
The Uhaul computer system was down. It took the meaningfully well helping attendant over 15 minutes to process a credit card payment that should have take 30 seconds. Uhaul needs to come down on their IT people to stop this from happening. Once again the attendant was great.
Thank you Julie, appreciate you.
Julie and her staff were all Excellent.. We were sorry to leave! Highly recommended!
William was very helpful and accommodating when we arrived. Thank you!
Julie South and her staff are fantastic and made the facility enjoyable to rent.
Very good
Wonderful customer service. Will be back for my rental needs
Great help from staff. Facility excellent I just consolidated from 3 spaces down to one larger one... Thanks
Staff was super friendly and helpful.
Luke was inattentive to my needs . More concerned to chit chat with others than addressing my concerns. When I discovered that the cabinets that I needed to move out from my unit # 22 were way to heavy for me to safely handle, I asked for a refund as I was only using the refrigerator dolly for 20 minutes. The blankets had not been used at all. My request for a refund was refused despite the fact that I hadn't used the dolly or the blankets. Not right. Michael Kiralla
Mrs Julie is AMAZING!!! GREAT NO BEST STORAGE FACILITY I'VE EVER HAD! SO IS HER STAFF! THANKS U HAUL FOR THE HELP!
Great customer service
All Love And Thank You
I was always treated well. Very appreciative of staff
Thanks for the help.
I was very pleased with the service I received.
Would recommend this facility but would mention the rental cost is too expensive and the cost went up every year, I did not like that. Maybe the rating is Average, no other facility to compare it to.
We had committed to the unit because we needed the truck rental/ 1 month free as advertised. But the website doesn’t say 2nd / 3 rd floor units only! Grr. And then we had to buy a new lock / surprise
Staff here is great!
Ok
Very professional
They all were very helpful
Top notch service. Great people. Very positive experience. Thanks!
You should have air conditioned units. Had I found another storage unit before placing my in yours. I would have gone to public storage. While more expensive they have air conditioning and cleaner.
Excellent customer service!!!
Friendly and helpful staff.
It was a great experience renting here. Was a very nice and well maintained facility.
The staff was very helpful however, the customers there were a bit rude. Tried to type in what happened but character limit did not allow me to add all details.
Excellent customer service and location!
Very accommodating! Took my truck at this location (the one I confirmed 2x!!) even though when I arrived the system showed I was to drop it off 7 miles away. WONDERFUL help. Will recommend.
Nothing thatI can see. Loved the supervisor who was very helpful and pleasant. Company very expensive. I went 1 mile over my estimated mileage and was surprised they charged for 1 mile! Not good for business.
I booked 2 dollies and only 1 was available and even that was not the right one. I specifically said I didn't want an appliance dolly but that's what I was given. No big deal. Would always use you guys anyway!
Luqmon should be a brand ambassador. He was the only helpful and competent interaction I had. His superior,or at least he spoke to Luqmon as such, should be retrained on how to interact with coworkers. He was condescending in front of me so there is no telling how he behaves when customers are not around.
Superb customer service. Tim was a pleasure to interact with. Thanks!
staff is very friendly and attentive to customer service. Family operation? Feels like it. Store hours should also be posted on the window facing west
The manager Tim was extremly helpful, we feel he went above and beyond to help us. As my Husband is 70 years old and does not get around very well Tim offered us his own adapter for the lights and trusted us to mail it back to him then he climbed under our truck to hook up the lights for the trailer and found us a new fuse when ours blew out. That kind of service is very rare these days and most heartening and welcome. Thank You so much Tim South. Sincerely Reba Phillips Mesa, Az.
The site is rather hidden unless you are really looking for it. That said, your staff was excellent and the experience well above the norm...
I am very upset with Uhaul services I live 1 mile from Uhaul in Altadena reserved a Van had my confirmation arrived Sunday at 9:00 a.m saw 2 vans on the Lot one with a Sign in the Window one without I was told that I had to go to another location on 3559 E Colorado Blvd Pasadena I told Tim that why did Ihave to go so far since it's 2 vans on the lot he claimed they were rented out and had to go to this location instead he later said they were busy that Saturday and didn't look at there Computers to reserve my Van I arrived to this Pasadena Location only to find and Employee Shanna on a cell phone and fixing her car with the hood up she told me I will be in there in a second she gave me a Van that was infested with Dog hair and smelled of Dog I told her it's not clean she said Sorry we don't wash cars here I told her I am a Customer and why should I have a filthy Van to drive in she later said she will clean it she smeared the windows and sprayed something on the floor of the van that made the dog scent worse and she had the nerve while helping me decided to tell me to wait while she helped another Customer I always felt that first come first serve. this treatment is not tolerated and I feel I should get a refund when I asked this employee that I want to speak to the Manager she claimed he's not here when I asked her what is his name she told me Uhaul Policy is not to give out that information I have used Uhaul for years and never have I encountered such Ignorant employees I am going to write a letter to corporate head quarters because they treat Customers like Crap.
I congratulate your company for having the best ideal couple and personnel in this particular branch.These three employees of yours are the very best of all I have dealt with in this area. Their Personalities and professionalism are outstanding ! Their humble and cordial approach with people and new clients are so welcoming . Its so strikingly admirable to see and a pleasure to feel the sincerety of their work ethics but just the way they really are ! I can feel that this is just the way they were brought up ! with integrity and ,humanity, and dignity. a class of its own.
Everything was Great and the rep. Tim South was Great!!! He was very helpful and very nice!
You're perfect!
Great service! Thank you!
Excellent courteous service and clean, well maintained equipment.
Kieth was outstanding & supportive in helping me with my move.I had a couple of hiccups in my schedule and appreciate his great attitude throughout the process. I've been to other agencies before (Raymond location) and expected poor service, but not here. I would HIGHLY reccommed this place. Customer service & great attitude made an otherwise stressful event, very satisfying!
Everything was well managed. Keep it just the way it is.
This location certainly has better customer service than the other location I went to before. The guy asked about how many miles I would drive before taking the van and I told him. The other location which was on 116 S Western Ave Los Angeles, CA cheated me by charging me for more miles than I actually drove. I only drove 3 miles and they charged me for 8 miles. They did this because they didn't like that I didn't drive many miles which would make them less profit.
Personnel efficient and helpful. better location recommended.
I requested the truck from 7 am to 7 pm which according to the website was do-able and confirmed for my order. However I was told the truck had to be back by 4:00 pm for another customer.
Allow after-hours drop-off of truck. Pasadena doesn't allow on-street parking for trucks so finding a suitable place to leave the truck for a night can be troublesome.
thanks!
So much information required just to rent a dolly. I understand a truck, but a dolly! These are sad times. (I know, you're only protecting your stuff from hoodlums, but I remember the good old days...). Oh well. Love ya.
Customer service rep laura from pasadena was very nice and helpful to my needs to make my move as easy on me. Thanks
Mgr Kiev was great. When I returned the truck, I realized that I had left my car key at home. He gave me a ride home to retrive the key. In addition to being helpful, Kiev was so pleasant that I would hire him in a heart beat. He has earned loyal customer for a long, long time.
Thank you!
Manager was friendly and personable. The van was new, clean and well-maintained. Next time I need van or truck will come back to this location.
Nothing, my experience was excellent. Keith and Laura were very professional and competent! I was in and out in minutes. I'll be back
Report gas meter accurately. Do not mark "full" when tank is obviously not full.
Nothing. Please keep-up the outstanding work and service that you provide......Mike.
Customer Service Rep was Excellent
Quick and easy. Very friendly. Would easily rent again from the same location.
Nothing. Thanks for the great service.
Please note that the service was EXCELLENT … and only stated Above Average due to it's tricky to find the main entrance. Everyone at this location was and is the pinnacle of professionalism, courteousness and exemplary customer service agents. Mr. Richard Ceja, ESQ. Hotel Legal Advisor
I would just like to say that Keith was very helpful and really helped me out in making getting the truck and returning easier. He made me feel very comfortable.
Very simple process.
The staff here were friendly and helpful! I really appreciated the way they showed me how to use the truck--hazard lights, adjusting of mirrors etc. Over all, a great experience!
I had a great experience using this U-Haul location for the first time and will be employing them again in the future for any moving needs.
Keith and his wife were awesome
Affordable cost; please maintain prices affordable for customers.
Keith is a peach!!
Make sure the customers understand the policy of U-haul.
Great customer services. Very helpful
Per milage fee is too expensive. Need to have long distance and short distance packages for repeat customers.
Excellent service. This is the fifth truck rental I have had from this U-Haul office and, as usual, Keith Metz went the extra mile to ensure that it was trouble-free. I would go out of my way to do business at his store. He is that good.
