Customer Reviews for U-Haul Moving & Storage of East Tampa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Tampa

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REGINA B. on

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Not only was the location and equipment well maintained, but the staff person was friendly and helpful. He definitely deserves recognition.

TERESA E. on

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THOMAS S. on

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I had the truck 9 hours and I was charged for 2 days instead of $29.95 I was charged $59.90 I want a refund of $29.95 IMMEDIATLY Thank You Thomas B Smith

Adam O. on

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My first experience with this rental was from the Goid to Go Mart in 30th street in Tampa. It was terrible! They gave my truck away 30 min before I arrived which meant I had to change movers and spend extra money I hadn't planned on. At the Good to Go Mart they first offered me a smaller truck but upon inspection I realized it wouldn't fit my home. They proceeded to offer me any other truck they had but had to charge me. They were apologetic, but this is unacceptable to do to customers, especially in a move. I cancelled my order (or thought that I did) but when I called customer service a short time later they said the order was still open. We adjusted the reservation instead and I requested a different pickup location. The customer service rep advised that someone from reservations would text or email with the new location. I didn't receive that confirmation. So I had to call again to change the pick up location to the store I rated above. I was assured that the $50 refund would be issued and I did receive that confirmation. I do appreciate that but after all that the Good to Go Mart did to my move I would have appreciated more of a credit. I don't like that this situation was not resolved completely and believe a complete refund would be appropriate. I do believe the store on 56th and its owner, Daniel, did a great job once my reservation was transferred over to him.

Nikisha L. on

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SAM S. on

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They even put some air when the tire on my personal vehicle was low. Class act, wonderful employees.

AMY A. on

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Herve S. on

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Great service

KENYA S. on

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meena k. on

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I am calling in... I fill back up the gas to a half tank which is where I got it and was charged $12 for fuel. This is ridiculous! I put $20 of gas from a quarter tank to get back to half and refuse to may additionally. The gage was literally slanted downwards on the half mark.

ORIN C. on

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Abdias R. on

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JAMES T. on

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james t. on

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RONALD M. on

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Professional & helpful

CATHEDRALFAITH C. on

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LAKEIRRA E. on

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Service was excellent

Iris A. on

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Fast and courteous service, Thanks!!

CHRISTOPHER C. on

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It would have been nice if this location had the 26' truck that I reserved. The clerk was very helpful and did get me into a 20' truck.

DARELL S. on

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William H. on

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Delbra S. on

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Being more helpful when your location doesn't have what the customers needs by offering alternatives.

QUAM S. on

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Juan R. on

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Gina D. on

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Workers should be very careful when processing customers call-in reservations. Our debut/credit card was used on someone else's account and thankfully all worked out. I will definitely use U-Haul again.

kamesha w. on

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Charlotte B. on

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Taraina H. on

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George Y. on

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Richard G. on

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kendra w. on

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David F. on

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I reserved a 15' truck via UHaul's webpage at a location next to the place I was moving. However, when i went to pick up the truck, the clerk said there was no truck. She saw the reservation, but showed me that no truck was reserved and that they were out. She called Uhaul, and was able to get me a truck (20', not 15') at a location 12 miles away. The clerks at the 2nd UHaul were very nice and accommodating, since I had to drive extra distance and had to maneuver a larger vehicle. Overall good experience, however, it was very frustrating that UHaul sent me a reservation that didn't exist.

Juan B. on

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They r one place that make u feel like family.... I went to Florida ave location in Tampa fl in they didn't have the truck i needed there n they called another location and found the truck in less then 5min.... I went to other location in was in an out in 15min.... One guy was doing the paper work n one guy had got truck n i was done.. Thanks alot.. Amazing place...

bruce b. on

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Have the people that book the trucks over the phone know how much it's going to cost with renting,gas mileage,and inc perday .It came as a big shook to us when the coast more Then twice what we were told over the phone

Charlene O. on

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The guys are very helpful and knowledgeable.

Otis W. on

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VICKI M. on

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A quality experience all around.

annabel g. on

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Mark d. on

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The manager is truly a good guy interested in customers satisfaction. Excellent experience

nicole w. on

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This location is super efficient and always has great staff!! Thanks Rahan!

Tomika G. on

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When you make a reservation please inform customer how much the deposit will be

Delarosa B. on

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Nothing

Ann T. on

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Excellent all around!

roger c. on

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bronoris p. on

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All was well until I received a bizarre phone call inquiring about the rental truck a day later. So, before calling your customers in the future and asking when are they going to return your rental truck, how about getting off your lazy butt and physically checking your lot first; to ensure the vehicle was returned as agreed and your employees didn't forget to log the returned truck in your computer system!

Melanie A. on

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I couldn't understand why I would have been charged an EXTRA $85 to leave this trailer in Sarasota!!!! THat's terrible!!!! So I had to drive it all the back at 10:30pm at night .

ROBERT M. on

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The location was great; however, uHaul's corporate experience was terrible! They messed up our pick up time and location several times, never received a call back when I filed a complaint, and they recommend the movinghelp.com where you receive "5 star movers"; however, the movers that came were horrible. They did minimal to protect my furniture and jammed everything into the truck instead of taking care of it. UHaul needs to recheck using this company to link its customers with "5 star" movers, they are clearly disconnected.

marie s. on

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Great customer service.

Christopher B. on

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Faitha H. on

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karen b. on

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Everything was ready for us. Clean and they were very professional. Thank you

Emmesha M. on

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gloria m. on

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Priscilla T. on

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Total rip off. Beyond over charged for mileage. Several hidden fees. Declined insurance, but still charged for it. Complete scam.

ANNAND M on

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Leo is awesome

Shawn w on

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Danny took great care of us and our needs for storage..

Jasmine J on

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Worse experience of my life!

WILLIAM J on

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Very happy very professional love it

MARCIA N on

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Many different managers staff. Last one was the best.

willam j on

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Very nice all personal great and friendly

Kevin P on

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Very friendly staff and caring

ALAN L on

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The office staff was very nice and helpful.

ROBERTA W on

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This facility has extremely friendly and helpful staff. Although the price was more than we expected, never having done this before, we felt like our belongings were safe.

GINA B on

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There has been an issue every month and I prefer to just avoid having to use Uhaul for anything else entirely. I`m just waiting for a refund so that I can officially be done with you guys :

GINA B on

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There has been an issue every month and I prefer to just avoid having to use Uhaul for anything else entirely. I`m just waiting for a refund so that I can officially be done with you guys :

ROBERTA W on

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The staff here are very friendly, helpful and professional.

RILEY F on

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Online quote was $59.95.Rent charged was $64.95.Was told it was taxes, and I didn`t question it further.It was NOT tax, the rate was $64.95 + tax.Would be nice if it was corrected

KATHY M on

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Daniel is very rude and very unprofessional. I`ve told all my family and friends don`t ever use U-Haul on 56th street. AWFUL.. The other staff members were very nice and pleasant.

MARIJAN M on

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Very,Very happy with a service. Beautiful

Suzy S on

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Danny and his co-workers were professional, very polite, and very helpful!

Jasmine J on

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I went back and forth for 3 days trying to figure out the details of my order. No one ever knew what I was talking about, it was so frustrating. I`m just glad the experience is over.

AUGUST W on

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Service was very good

DONALD M on

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ok

DANA T on

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The facility was very neat an clean . The workers were very friendly an helpful. My over all experience was good .

JERRY J on

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Have never used this facility.

TYLER A on

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LISA R on

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Everything was Great!! The management is A1 Thanks

HELEN S on

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It won`t let me fit everything here. But this place should be closed down!

TYLER A on

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I waited inside the store for over 6 minutes and could see the employee working on a car in the garage on security cameras. When they came in they seemed bothered that I was there and was not helpful.

WYNETT B on

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The facility was broken into twice/therefore appearance is not everthing! Glen Ward Bret treated me very well in spite of obvious difficulties!

JAVIER R on

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I was given bad information by customer service and my items were stolen on xmas day, they took no measures to secure my items, now they are by parking 3 trucks on the back fence....its too late now

WILLIAM C on

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After 3 yrs I decided to shop prices. Inside, CLIMATE CONTROLLED, clean, secure, saved $23.00/mo. I pay quarterly inquired at your office, no better price, so I moved my goods. $ is $

SHARONYA J on

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Over all great experience

MITCHELL F on

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I financially messed up. Glen worked with me and helped me out. A huge thank you for his help with it.

JAVIER R on

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I was very angry because I called and asked if the building had an elevator and was told that it did, turns out it didn`t

Pam L on

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Customer Service over the phone was inadequate. No one seemed to know where to transfer questions specifically for UBox.

ELIZABETH C on

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very helpful staff.

ZULMA M on

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Fast and courteous service

DAVID W on

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Good facility and helpful staff.

WILLIAM W on

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Mostly polite staff providing good service

LINDA W on

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details of my experience have been shared with Glenn. i`m sure he`ll take the steps to remedy my concerns to avoid them reoccuring for the next customer

DAVID W on

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Professional and well organized operation.

MICHELLE G on

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They were a gentlemen They was very excellent

ERIC A on

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Professional

RONDA G on

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Glenn and his staff were aLways so pleasant and willing to help

LINDA S on

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Mr. Glenn and staff were very supportive

AKLA B on

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The staff was everything I could have expected from a customer service rep! They were very nice and extremely helpful

WILLIE S on

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I was charged $25 for cleaning a truck that was swept. Sounds like someone tried to overcharge me seeing I dropped the truck off after hours and they decided to bill me whatever felt.

TRAVIS G on

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Storage area was dirty. Two people working but one said he could only clean trucks so had to wait forever on other guy.

JAMES B on

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Upper storage area extremely hot could not recommend particular location because lack of ventilation.way to hpt

ANDRE A on

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Kenny the supervisor showed great concern for my satisfaction, even though he looked tired. The other employees were very knowledgeable about my equipment, and made me very comfortable.

JOHN B on

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The facility and people who run it do an awesome job. Thamk you for the service provided.

CHRIS B on

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I had a great experience with the U-box. This was better than renting a truck and having to drive the 14 hours from Virginia to Florida.

LATIMA F on

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Excellent Service!!!

DEBRA T on

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Mgr Mark was so helpful.

JOY E on

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Access should be up until 9pm

ETHEL P on

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The customer service was wonderful....My unit is on second floor you do need a elevators this was a terrible inconvenience

JERMAINE B on

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Vreat

LUTHER L on

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Can`t say enough about Mark, the Rep. that took care of me at the Tampa store. He knows the business inside and out and is great with customers.

MICHAEL R on

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I started my move in December and I had the worst experience with my move. I wouldn`t recommend u-haul to anyone!!!

DAVID K on

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Tampa location = fantastic. NJ = HELL NO! 200 Characters is not enough to explain why I will NEVER use this service again due to NJ. Guys in Tampa were great!

DAVID K on

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Tampa location = fantastic. NJ = HELL NO! 200 Characters is not enough to explain why I will NEVER use this service again due to NJ. Guys in Tampa were great!

JAEKWAN Y on

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The staff was rude as if I made a mistake of not contacting them within 24hours of picking up the box. It was their system or as they blamed `Moving helper`s fault.

JAEKWAN Y on

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The staff was rude as if I made a mistake of not contacting them within 24hours of picking up the box. It was their system or as they blamed `Moving helper`s fault.

CHRISTOPHER B on

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Very Help Crew! Convenient!

MALEK A on

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Is good and keep going like that I wish the best thanks

JEROME E on

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We had a storage unit for about a year. The staff was always courteous and exceptionally helpful. I will actually miss stopping by to make a payment. K. Eady

CYNTHIA M on

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As a current Uhaul employee I appreciate how the staff go above and beyond to help costumers.

DONNA W on

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I was told I was going to get another months free storage by someone named Suzanne I never got it I need another month of storage right now the same unit would be great 4333. Please advise.

HAROLD L on

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Very satisfied!

KATHRYNE M on

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Got/Stored Box at storage center on 41, Apollo Beach. The Staff are very friendly/helpful. Always felt I was important to them.

MICHAEL H on

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Mark, the owner, was absolutely professional and a huge help. Very nice and worked for our best. In a rough part of town, could have an outside gate or some mirrors for added security

SAMUEL H on

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The staff was very helpful and the service was very good.

DERRIK M on

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Personnel was always helpful when I called to inquire or make payment on storage unit. Lived outside of florida and felt my personal valuables were safe

VOLODYMYR S on

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Friendly people, good service, definitely recommend

MARVIN D on

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This was my first experience with any storage place! My u-haul boxes had so many roaches inside! Pest control needs a little more attention! Other than the roaches, the service was great!

DONNA M on

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The Store Manager, Mark Clouthier goes above and beyond for his customer. I am a repeat customer.

HEATHER T on

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Joey was excellent in assisting me! Great customer service skills.

KATHLEEN W on

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Mark provided courteous and attentive service.

KATHY M on

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I was pleased with management, they worked with me when I was having financial difficulties

RICHARD N on

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Door badly damaged.SearsRedtoolbox w/ drawersfulloftoolsstolen.Bac of UBOX had 2 holes all the way through.Lock missing.

BLAIRE J on

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Always easy to access the unit everyone is very nice

KAREEN W on

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the first csr said he would be right back but it was 12 minutes before someone else came to help us.

KAREEN W on

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the first csr said he would be right back but it was 12 minutes before someone else came to help us.

MARQUETTA S on

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I have a really nice experience with the u-haul and storage the even help me find movers

MARQUETTA S on

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I have a really nice its parents with the u-haul and storage the even help me find movers

ASHLEY B on

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My storage unit did not have after hour access which was an inconvenience on a couple of occasions, but overall I am satisfied with my month of free storage B-

CASSANDRA S on

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good value, convenient

CASSANDRA S on

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Prompt, professional friendly service

JACYNTHE L on

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Very friendly staff. They were quite knowledgeable about their job description a d carried it out as such. Thanks again.

SHERIKA H on

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I loved the attitude of the staff. Even when the people just never seem to stop coming in they still was patient and respectful and give you their undivided attention like your the only person there.

OMAR M on

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staff very friendly evreything was good

ORTRUN V on

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Very helpful service

DAVID M on

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Easy access and the Staff was great.

DAVID M on

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Mark was extremley helpful and accomodating. Very good experience. Thank You!! Dave Mainer

WYNETTE R on

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Need to have better, more person to person phone service! Teach phone pymt. people to be able to compute multiple pymts. on multiple sheds in one pymt.!

MARY A on

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Great staff, very professional and efficient.

DEBBIE B on

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All went well, except that it seem like someone tried to remove the latch where the pad lock was attached too--it could have been the vibrations of the truck also.

ALICIA F on

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All the staff was very friendly. Jay the representative that did all our paper work was awesome. He was fast, friendly, kind, and patience. Alicia Francis-Wiggins Charles Wiggins

ANGELA S on

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Mark on the 56st in Tampa fla did a great job helping with me storGe stay at U-Haul i would like to thank him for all his help.

RICHELLE W on

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Great job guys

APRIL W on

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The store manager was great. He went above and beyond to accommodate us. :

STEPHANIE M on

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HORRID! Stranded us in a town for 8 days with nothing. Mr. Clouthier just made excuses and HUNG UP on us mid sentence when we demanded compensation for our increased expenses.

MICHAEL R on

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The facility was well run and the staff was friendly

RICHELLE W on

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Great site it was just myself and 13 year old daughter moving from Dallas TX to Tampa FL. We coulding lift the couch out the trailer the general manager didn`t have to help but, he did.

APRIL W on

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The experience was Great! Mark really helped us out.

MICHAEL R on

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excellent customer service

THOMAS W on

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Very helpful! Great service! Thank-you Mark.

SHAWN H on

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Mark is always helpful. The store is well maintained. I have used this facility twice now and will use it again.

LILLIAN S on

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The Manager Mark and his staff were outstanding. Triple A customer Service and extremely helpful with all my needs. Moving Trucks were like new and the storage facility were very clean and secure.

EDWARD W on

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facility was very clean and well lighted. I felt secure with my goods stored here.

CHRISTINE R on

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Would highly recommend. Excellent customer service and very friendly!

SHERIKA H on

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LOVE YOU GUYS

KEVIN S on

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Staff was very helpful and access was secure.

TRACY W on

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was very easy to rent and to close out account.

AMANDA M on

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Excellent

SHAWN H on

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service was great.

CHARLENE C on

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The service that i receive was very good ,very clean place , and the customer service was excellent.Thank you for everything

BARBARA V on

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Great customer service.

PATRICK G on

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Team Uhaul 56 St. Thank-you for your patience your professionalism. Your team provided excellent customer service at all times.Mark, Jay,Justin and the rest of your crew Thank-you! P.A. Grinage Sr.

STEVE K on

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Great store, I used to work in truck rentals and I have always appreciated the quality of service there.

CHRISTOPHER S on

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The guys working there were extremely helpful. I mean extremely, after a long trip it was exactly what I needed, I didn`t catch their names but they should be promoted.

CHAUNEVA J on

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Service was great and staff was helpful.

OTREE T on

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anytime I came there everyone was very helpful .thanks again

SHARON D on

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My experience overall was a positive one.

MARGARITA P on

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Matt was awsome!!! very efficient and customer friendly, need more people like him :

MARILYN B on

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Very happy - excellent service. thank you!

AMANDA M on

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it was great

ANA Z on

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Thank you very much Guys for your great service! God Bless You All!

CLAUDE B on

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Everything was very good

JANICE G on

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Mark was especially helpful. Very nice doing business with you.

OTREE T on

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the young lady who help me get started was very helpful,great job done, dommonique

SATIRA M. Q on

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GREAT EXPERIENCE. WOULD USE AGAIN, ESPECIALLY IF EVER IN FLORIDA.

CHICKETTA T on

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Mice

HUMBERTO M on

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Staff was very friendly and helpful

LYNETTE D on

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It was ok

LISSETTE E on

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The staff have great customer service best rate, so I will want to return and use this company again.

SATIRA M. Q on

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KNOWLEDGEABLE, CONSIDERATE, HELPFUL, COURTEOUS, VERY PLEASING EXPERIENCE, STORED WITH PEACE OF MIND.NEVER HAD A BAD EXPERIENCE. THANK YOU.I RECOMMEND TO OTHERS.

ANNA H on

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Marcello is always very nice and professional. He is very proficient and knowledgeable of his business.

JIM B on

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The staff were friendly and very helpful

SAMUEL R on

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The manager was very helpful and was very knowledgeable. Thanks again.

EVELYN W on

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Marcelo was great in helping me select a storage unit and showing me where everything was. He did a great job!

CATHLENE B on

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The service I recieved was very professional and completed by the sales person with very good professional attitude and knowledge of the business.