Customer Reviews for U-Haul Moving & Storage of East Tampa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Tampa

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michael A. on

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Vincent S. on

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Check-in takes too long even with a reservation!

michael A. on

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Latazisha W. on

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Jerry S. on

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what I really don't understand is why have a drop off spot 5 to 10 miles from the location that u arrive at;; first location was 6361 Riverview from the Seffner area but he claimed he was over loaded and he refused the trailer;second and third location did the same thing of refusing the trailer;it should not be that hard to drop a u haul trialer;finally the location at 5806 st 56 st accepted the trailer but said that I could have been charged an additional fee of 200 dollars for not dropping it the correct drop off spot;why charge me when ur rep refused the trailer,if anyone needs a charge of a fee it should be the drop spot not myself but the savior of the day was the individual that came out of the back of the building and said drop the trailer and he'll take it where ever it needs to go and I would be charged nothing;;really didn't get his name but he needs high praise for his action;now he really made my day altogether

Sean C. on

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Floyd D. on

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My number one SPOT...they ROCK!

Dale M. on

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Kari-Ann H. on

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The lady who helped me was so friendly and sick!!! But her customer service was amazing

Rubert W. on

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Ida V. on

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Paula S. on

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Lindsay E. on

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Customer service was great from picking up the truck to the return. Everyone was great.

wael H. on

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Make sure ac works it was blowing cold and hot ?? window roll up was broke

DOYLE J. on

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patrisha S. on

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held up and made late by the uhaul storage over a hour. stephanie did not have things ready for our storage. we were well there in plenty of time, but sent to wrong building 1st then another building it had a lock on it. she couldnt work the cpu. so then it caused us to take the truck back late after 7, charged another day rental for 1 hour or less. iam charged 3 times on my card

Breck B. on

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I wasn't happy with the fact that I was not inform of any after hours charge. I didn't pickup or drop off the truck after hours but they tried to charge me for it. They also tried to charge for cleaning and I cleaned it before I came back with it. I have renting uhaul trucks for over 40 years now. I'm not sure if I will again.

Shonta B. on

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Gary D. on

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Donald S. on

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triniece J. on

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My items in the outside storage got WET REALLY WET AND MY THING HAS MILDEW....I'm SOOO UPSET that NO ONE let me know that it had rain my boxes were wet on the outside and inside my bed spreads got wet and dish colored... VERY VERY UPSIDE AND HURT I WOULD NEVER EVER USE U HAUL AGAIN!!! I was told a Rep from U Haul insurance would call I'm still WAITING!!!

Raymond L. on

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Give customers the option to have the dolly and moving bag removed. You lose about 3 cubic feet with that stuff in there and it can't be removed without having to pay for it. That was very annoying especially when trying to fit the last few things in the truck.

LAQUIDA J. on

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Chineka M. on

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Francisco G. on

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Andrea B. on

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Keep up the good customer service

Francisco S. on

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Great service! From the moment I started the reservation online the process seemed too easy to be true, but it was that easy. I also enjoyed the pre check in, which made the checkout process even easier. Great customer service at the counter to pick-up the rental and also when returning it.

Pat R. on

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JACQUELYN W. on

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Edith M. on

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Julia B. on

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It would have been very helpful to have after hours accessibility.

Victoria L. on

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Staff person was very good, efficient, professional, congenial, and extra helpful. I had reserved in advance and set up my account on line which saved me lots of time at pickup. Return process was very quick.

randel M. on

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Excelente servicio. La supervisora muy amable. Recomendado!!

CRESHENDA S. on

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Pest control is needed here at the 56th location. My clothes and linen had rat droppings on them. Climate control is to keep this from happening, I thought. I was disappointed in the condition.

lesia G. on

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Samir H. on

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Nathan V. on

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Barry B. on

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Alexandria H. on

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The Customer service and product knowledge was on point.

ARLENE M. on

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It was a great pleasure dealing with the young lady I think her name was Stephanie very helpful and kind young lady assisted me and everything I need it and I'm very grateful for her thank you so much

Horace C. on

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Y'all did right. People first attitude.

Paulina C. on

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Excellent service!!!!!

Dennis J. on

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have too much going on too much traffic inside the storage units you have too many trucks and trailers parked in the way when customers are trying to get in and out of your storage that was my reason

Alphonso L. on

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I would just drop the temperature in the climate control units so it can be much cooler and add an elevator instead of stairs

Manor K. on

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The facility and it:s staff were great. Thanks U-Haul.

Alphonso L. on

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We was able to get a climate control one on yesterday

SAM M. on

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Great

DOROTHY M. on

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I didn't have much time to move I called u-haul in Fl and they set me up with everything I needed to move to Ga. Than when I got to Ga. And it was the same outstanding service they took alot of stress

Lesley J. on

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The young lady who help me was beyond amazing I will most definitely be coming back.

SCOTT L. on

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Unit was not what I expected. I later found out no elevators which makes loading items into storage near impossible. Staff heard my concerns, understood, and offered an acceptable alternative

SCOTT L. on

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The staff was not particularly helpful in identifying storage units available and choices that would benefit me. Early in my convo it was discovered that not all available units were in the app.

zach R. on

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Terrible and very slow service

Pamela B. on

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I had a problem with rats/mice they destroyed my couch with urine and feces. Found one dead in the unit.

Manor K. on

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Staff did a good job of getting me and my families need taken care of. Thanks

devon a. on

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Great place to rent and storage your things at great

Kelvin S. on

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No recomiendo

Catherine M. on

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Conveniently located, reasonably priced and wonderful helpful staff.

Marcus K. on

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Appreciate uhaul for making my relocation easy.

Cecily H. on

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I had to throw a couch away because of roaches and the amount of rat urine and droppings on it. The woman inside was RUDE and did not want to help me.

Cecily H. on

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Before I moved my things in I saw one roach with an egg sac took a video, killed it and reported it. I came back to the unit a few weeks later and my stuff was infested with roaches EVERYWHERE! GROSS

Brandon M. on

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I can’t remember the gentlemen name it starts with A and another young lady we’re very wonderful they do not always work at this location

Darnisha C. on

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My Experience Was A Success Each Time I Went To Storage I Got Right In No Issues The Light On The Second Floor Would Go Off Every Like 20 Mintues But It Wasnt To Bad It Came Back On Thank You.

LETRELL J. on

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I rented a storage and it wa lock when I got there and manger is very nasty in attitude and workers are ghetto and they act like they are right and the customer is wrong I want my money back and it’s

Mary T. on

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Amazing costumer service from Tina. She was extremely helpful. I recommend her.

Cecily H. on

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Very helpful!

tersesa s. on

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I can't complain about anything. Everything was well maintained and if I had any questions some one was available to answer. Thank you for protecting my goods.

Catherine M. on

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friendly, professional and helpful

Deneque W. on

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The employees at this location are very lazy. They gave us a storage unit that was already rented with locks on it!! The customer service is very poor!!! Will not recommend this location to anyone!!

Lori S. on

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Worst experience EVER. They do not keep commitments, managers do not return calls, awful customer service, rude drivers, try to charge extra last minute. Would not recommend to anyone. Want money back

Lisa C. on

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This facility was very clean. No bugs. I was on the 2nd floor. Wish they had an elevator. But everyone was kind, sweet and helpful.

Manuela R. on

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The prices are very high

ANDREA D. on

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I would like to thank Jessica for her time and understanding with me leasing of uhaul truck and storage unit. Her customer service was like top dog service. Andrea unit 133

Willie P. on

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Rats rats rats everywhere so much they ate up my sheets ,clothes everything I will never use this storage unit again

CHARLES R. on

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My unit was broken in 4 times before the security was in place the rear of the unit was open and rats came and went as they pleased I was told by one manager I should have bought some insurance

avena f. on

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Waited for service over 3 hours. Staff was not trained in checking out of U-box. No answer from manager when I called. Staff was very unprofessional

Houlimata D. on

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Alicia the manager was awesome, patient any time I communicated with her. She was courteous, merciful and very professional

Carmen R. on

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What a bad experience... Had to wait too long...please retrain all of them...no customer service skills.

Miriam M. on

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Excellent customer service. Thank you!

NICOLE C. on

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After a 2 hour drive in a nerve wracking U-haul the last thing I need was rude employees. Garrison was honestly rude, unhelpful, and lacked insight. I ended up cancelling my storage.

Kimberly G. on

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We came to retrieve our stuff, our key to the storage unit didn't work. After 30 minutes, the office staff came out with a different key and said the lock had been changed!? WHY? Not authorized!!

George G. on

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Muy bueno la atencion al cliente de parte de la sra alicia collins

Melanie B. on

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The associates are horrible and completely uneducated when helping customers! Worst customer experience of my life!!

steven w. on

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Pod wasn’t ready when requested & then staff moved 2 other of our pods from a different facility to this facility which is 9 miles further from our home w/o even calling us. I’ll be calling calling co

Pamela B. on

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Excellent customer service! Moving is so hectic and they made feel comfortable Kodos the the Staff at 56th street in Tampa, Fl

Kelsey H. on

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My negative experience with this branch is not reflective of the staff, but of the technology they use to do their work. Because of a faulty system, I am unsatisfied and will not be a repeat customer.

erika b. on

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I will come back if I need to y'all was helpful

jesus p. on

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Storage facility should be open much later than 7

Stanley M. on

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Everything was great

Karen P. on

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Alicia Collins took matters seriously and delivered my U-Box to my door. I drove from LA to Tampa and my box was not waiting like I expected. She worked very hard at making me a satisfied customer.

Jorge D. on

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👍👍👍👍👍👍👍👍👍

Heather G. on

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JULIA V. on

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The unit was infested with dead and living mice at the time of move out.

Arthur C. on

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All I can say is the staff makes having a storage at that location a breeze. The staff is competent, helpful, friendly and professional at best. I had a nice experience twice.

Jorge L. on

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Hubo un mal entendido que me querían cobrar el storage nuevamente pero gracias a que yo tenía evidencia se pudo resolver esta situación.

Frank A. on

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This Place Is A Joke I Will Never Rent A Storage Unit There Again They Have Mouses Running In Your Unit And Rouches They Want You To File A Insurance Claim.