Customer Reviews for U-Haul Moving & Storage of Eastern Sylvania
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

2.0

Attempted multiple times to contact office and either went to voice mail or if someone DID pick up they immediately put me on hold and did no6t return my call. Was forced to call main number and they attempted to call while I was on the line and did not get an answer either. VERY Frustrating

Rating:

5.0

Services are wonderful

Rating:

5.0

Always easy and convenient to use UHaul

Rating:

5.0

There are very well worth get at short notice.

Rating:

4.0

Price did increase often

Rating:

5.0

When moving out of my old apartment, I needed a storage unit for my belongings, as there was a month long period between moving out of my former place and into my new one. The storage unit was the right size I needed for my stuff, and it being conveniently close to my new place was a massive bonus. I've encountered no problems with moving my stuff in, no issues with moving my stuff out, and throughout the duration of my rental, there was no damage from the outside elements (aside from a few flying bugs that wandered in, but it was to be expected). Overall, I had a great experience, and if there's anyone looking to move into the Franklin Park area, this is the location to go to!

Rating:

5.0

Fabulous

Rating:

4.0

This location is too narrow for large trucks. Should be some kind of warning that the largest moving truck you guys have does not really fit when making turns.

Rating:

2.0

The guys in the office were helpful, however, when I arrived, they told me my original reservation was not available. They only had a much larger option and a significant cost increase available. If I had known and had time to look for a cost affordable option, I would have. $250 a month was ridiculous for the items I had that would have fit in a 5x10.

Rating:

3.0

Unit was dirty just needed a sweep and wipe down

Rating:

5.0

Great management and staff at the Reynolds location in Toledo. I highly recommend this business!

Rating:

5.0

I am and have been very pleased with the service of this store and the support from GM Anderson. Should I need further support, UHAUL and GM Anderson are my go-to!

Rating:

1.0

A human should be present to check out and in the vehicle!

Rating:

4.0

The only problem was the antiquated computer system which was not operating correctly when I was at U Haul.

Rating:

3.0

Never rented storage before so nothing to compare it to. Only hard time was my work hours vs availability for entry. Only negativity was when storage doors replaced. I was told only had to have items a few feet back from door before replacement. I made sure all was clear. Unfortunately, many boxes moved broken items broken some lost, trashed as I had it organized with fragile boxes on top (common sense) and had items that did not belong to me. I put this on the company who did the replacement doors. I would never agree to allowing someone at my unit without my presence again because of this.

Rating:

5.0

Great service, no complaints. Thank you for you the customer service.

Rating:

5.0

Happy with all services offered

Rating:

5.0

Very helpful and friendly to both partys at the facility

Rating:

4.0

Jessica was so kind and helpful !! Thank you Uhaul on Reynolds road Toledo Ohio !!!

Rating:

4.0

A little too pricey per month.

Rating:

5.0

Anthony and Lamont were great help! Will use again when need arises!

Rating:

4.0

I kept some things in storage with U haul for about 5 years or so, never had any issues except for prices which that's an issue everywhere these days. I only had one problem when I was going to empty my unit, I got behind in my rent and couldn't get into the place which is understandable. I caught my rent up with the intention of emptying it, the person told me I had 5 days until the rent was due again and I said it would be empty by then. I went there 2 days later only to find they still had there lock on it so I called and was told it would be removed the next day or the day after so 2 days later I went and it was still on called again and was told the same thing. I couldn't make it back there until the next week and was denied entry due to lack of payment so I called and spoke with the manager Jessica and explained the situation and she was amazing, she apologized about everything got me access to my unit and I emptied it that day. I would recommend U Haul to anyone who is in need of there types of services. Thank you.

Rating:

1.0

was not told that the location was a self check out center. i had a horrible time with the check out and return process. could not get the app to work properly and i will not use this service again.

Rating:

1.0

I like think they are over priced

Rating:

4.0

Wasn’t happy that I had to go to N Reynolds twice bc nobody cared to inform me that I had to sign the contract there & not on Monroe St. Super inconvenient during move day. The young lady that helped me when I came back was very sweet & accommodating when I told her what had happened. She saved the day for me & I can’t even remember her name. Sads 🥺

Rating:

1.0

Make sure vehicles are clean, make sure you can see stuff on the dash. there were lights that prevented you from seeing the mileage.

Rating:

2.0

It is advertised this facility would be open between 5 am through 10 pm, Monday through Sunday. One evening I came at 9 pm, to drop off some boxes and the gates were locked. Another time I came at 5 pm on a Sunday and the gates were locked. In both instances, my card was denied access and the card swipe indicated the facility was closed for the day. This is not consistent or convenient for anyone renting a space. I was very unhappy with the situation.

Rating:

5.0

easy access via internet....straightforward and concise . unit was ready when i got there, clean as a whistle. highly reccommend.

Rating:

3.0

I called around 12noon & ask the lady from the location will someone be there when I pick up the uhaul at 3pm, she said yes. At 3pm, no one there to assist with the online pickup. This online pickup is not suitable for anyone using Samsung phone. It wouldn't allow me to do anything. Called 1800 customer service 2 times, & realized that my son's iphone worked to use the pickup. All of this made me late, & made the return late coming in. It should've been someone to assist at the location. I will leave an google & several online review to let others know my experience. Van was clean & serviced its purpose.

Rating:

5.0

Jessica and her team Do a great job thank you for everything

Rating:

5.0

The only thing I would say is that there are other storage units close to that area that are cheaper for the same size units that's the only reason I left where are the storage unit is at is more convenient for me but I got the same size storage unit for $149 plus tax instead of $234

Rating:

1.0

The entire experience was horrible 😢

Rating:

1.0

I didn't have a great ending with my storage unit. I called the store a total of 4-5 times towards the end of contract or rental. (however you say it) I had a TERRIBLE experience when I talked to Jessica Anderson. (the STORE manager) This is the dilemma: I notified a few days prior before the new billing cycle (15th of the month) starts that I was planning on leaving. Jessica recommended me to call again once the unit was cleared out. I asked "when should I be moved out by?" (I asked to make sure of my dates) She said by the 14th. I called a few times on the 14th and kept getting rerouted to the regular 1-800 #. This usually happens when the store is busy. So, I kept calling but couldn't get a hold of the actual store but I did tell the 1-800 representative that I moved out and wanted to notify store. THEY even removed my card off of auto pay. So, on the 15th I decide to give the store a call and explain the situation to them and let them know I moved out before the 15th. I let them know that I called and did everything I was supposed to do on my end. Jessica said she still needed to do a last minute run through and that she will be sending me my move out receipt. Of course, hours passed by and I received my receipt stating that I owe $105 and some change. I call store again, to get an understanding as to why or how. Immediately, Jessica Anderson the store manager picked up and gave me an attitude. I was confused and disappointed because I never had an issue with my rental or with Jessica (or her associates) to get treated the way I did. I politely was going to explain to her how I'm not being rude and didn't understand why bad energy was being sent towards my way. She then said, "WE ARE NOT GOING TO DO THIS." and she proceeded to hang up. I called again after she hung up. And you can hear her talk about me in the back while I was on the phone with her associate. Isn't every call recorded? Because when I call the store it always says, "this call is being recorded." Please, take the time to review both calls. They were taken at 3:18 pm & 3:25 pm (est time) My phone number ends with 4292. I then called regular 1-800 # & Toya did a great job helping me. She called the store and it got rerouted to the regular 1-800 # which is what kept happening on the 14th. Toya also called and texted her business cell phone. And didn't get a response. Definitely shows the type of people you hire. I need some type of clarification for this! This is unacceptable and I will no longer use UHAUL as a provider for my moving needs. Thank you.

Rating:

5.0

I never made it to the site. I can’t answer anything about the storage facility. I had to cancel my reservation before I went there. Sorry.

Rating:

1.0

Jessica Anderson shouldn’t be in customer service position let alone any sort of management. Good luck.

Rating:

5.0

Jessica vas very helpful and always pleasant. Very much an asset to your company.

Rating:

2.0

They prorate the fees when you move in, but don’t give you any kind of return when you move out early. They don’t keep your contract, as price increases, occurred every couple months.

Rating:

5.0

My only suggestion would be to explain ahead of time that we would find the free lock inside the unit, otherwise everything went smoothly.

Rating:

5.0

We will definitely use this company again if we ever need storage in the future.

Rating:

4.0

The connection between the app and that location is a struggle. Always takes me longer at this location to pick up and drop off because of connection issues. Other than that, this location has always been great.

Rating:

5.0

I had multiple problems with the Uhaul on Monroe and Reynolds in Toledo Ohio. But during construction, computer problems, and construction crew problems (not speaking English), Jessica solved every problem and accepted responsibility for problems that she did not cause but took ownership in fixing! Much Appreciated!

Rating:

2.0

The log in didn't work. It even said, "there's a problem on our end." Reaching a human to help me took 20 minutes. Then I was transferred multiple times because they transferred me to the "wrong department." I had a 4:30 pick up, I was there and yet didn't get the lock box open 'til 5:45. I was in the parking lot for over an hour! Once I was on the phone with a nice gentleman rep helping me, I had to complete multiple administrative things before I could get the code to the lock box. I had to upload a selfie, which I did three times! Each picture was a clear head shot which is what they required and yet I was asked to retake photo because it wasn't clear. I had to take a photo of driver's license, scan the back. I had to give a friends phone number so UHaul ccould call them to verify me. Meanwhile, I had an appointment time to pick up furniture (5:45) and I nearly lost the ability to do so on account of the worst processing of Uhaul's 24/7 pick up I don't mind supplying all they asked for, BUT NOT AT TIME OF PICK UP IN A PARKING LOT ON MY CELL PHONE!. This should have been completed at home prior to pick up. It was never requested until I clicked "pick up truck." I've rented a dozen times from UHaul, no problems, 100% satisfied. This was the first time I used 24/7 and I WILL NEVER AGAIN DO THIS UNDER ANY CIRCUMSTANCES. I do want to say, each person I spoke with on the phone were always pleasant. it's the process and no human on site that prohibits a good experience.Also, long waits for call to be answered wasn't helpful when I was in a time crunch to meet this appointment, while sitting in a dark parking lot. Thank you.

Rating:

5.0

We needed a different size unit based on the items we needed to store. We reached out to the number on email and they were able to help us quickly.

Rating:

3.0

There were two people working. One new girl and one seasoned girl. I reserved my unit online. Should have been a quick visit, but I was there for 15-20 minutes checking out.

Rating:

2.0

Jessica has been nothing but harassing since I have been there. She sold my things without notifying me of the intent to sale knowing I have always paid in full when I have gotten behind. She sends me a final notice after selling my things! My deceased mother's things and personal documents I can never get back because I complained about her behavior towards me. Uhaul would've made more money had she left my things alone. I am distraught and devastated!

Rating:

2.0

Picking up a truck using the cellphone is a science project. U-Haul needs to simplify the process.

Rating:

4.0

The call center totally messed up reservation with wrong name.

Rating:

3.0

Poor customer service

Rating:

1.0

The customer verification process was way to long. License and credit card on file should be sufficient. At least warn people earlier in the process that a passport or other contacts are needed so they don't have to reschedule the rental after having already driven to the pick-up site as I did.

Rating:

5.0

Jessica the manager deserves a huge raise, she was very polite, respectful and fair to me when I was being a complete bitch. Great customer service!

Rating:

5.0

The manager was very helpful and nice so willing to help me out and even when I needed to get a larger unit it was done instantly.

Rating:

4.0

Jessica Anderson very professional and good to deal with. Thank you.

Rating:

2.0

Your managers need replaced with customer satisfaction oriented, respectful people who do not micromanage their customers. Who do the right thing by their customers. We had two very serious issues arise with uhaul not being on top of their job resulting in us having to spend more money on services provided by uhaul. I will and my family will no longer spend a penny let alone a dollar with uhaul of Ohio ever again. You lost great customers for life. We will be renting with another company moving forward. Invest in better help. We had better service from your counter people than we did with any managerial person on your staff. Every person of power is on a high horse This will drive your sales down Even if your sales are up currently. I can assure you you can see better numbers than what your seeing just by replacing your management team.

Rating:

4.0

My storage unit did not have locks in either door on floor as instructed and the unit was trash in floor...call me if u need further info...unit 603...george purkey 463 201 3586

Rating:

5.0

Nothing to be improved. I’ve never used the mobile way to renta truck. It was so simple and easy. It was great!

Rating:

3.0

The van I rented was covered in a foot and 1/2 of snow and ice. I didn't have a scraper with me so I wasted about 45 minutes cleaning it off!! Can I please get a small refund for this?!?!

Rating:

3.0

The staff was rude other than that the facility was and truck was nice

Rating:

5.0

Jessica the manager on Reynolds location is AMAZING, she helped me out in EVERY WAY POSSIBLE!!! Thanks Jessica!!!

Rating:

1.0

Your staff on Reynolds Rd Toledo Ohio are not friendly

Rating:

3.0

Called several times and never got a call back....there was never anyone in the office apparently this site was not staffed during the day

Rating:

5.0

So far so good - first time.

Rating:

3.0

Your customer service is very poor, you need to teach people how to talk on the phone.

Rating:

3.0

Door was broke and remained that way throughout my rental time. It was functional but needed repairs.

Rating:

5.0

Everything went very smoothly, thanks.

Rating:

1.0

I wish you guys would have explain the 24 hours a little better very disappointed 😞☹️

Rating:

4.0

Matt the Service Agent that helped me, provided the best customer service I have ever experienced! He went well beyond the scope of his position to ensure that I was able to get the rental equipment I needed, to make my schedule. Thanks again Matt, you are the best!

Rating:

5.0

The system worked. Thanks.

Rating:

1.0

Have someone on site . You make us jump through hoops , then the key isn’t even in the box, then you want us to return the key into the drop box …. And it does NOT fit …. You people need to figure your shit out !!

Rating:

5.0

The app experience was a little clunky. Location and services were great.

Rating:

4.0

the return key box did not fit the keys

Rating:

3.0

The lock box number should be more prevalent, and when a phone number is posted to help, that person should be available to answer the phone

Rating:

5.0

So far a great experience .convenient for the need

Rating:

2.0

I had an issue freeing up the location of my smart phone to communicate with UHaul. I followed your instructions and found them inadequate. I called local names given on building and did not hear back for an hour and half. Called 800 number and waited on hold for 25 minutes. Was quickly given solution to my smart phone issue through 800 operator. That tells me your website solution to my location issue could be improved. I recognize that my smart phone being smarter than I am is a big part of the issue, but the poor response time was very frustrating. I do appreciate the manager extending the time I was able to use the truck an extra hour to make up for a portion of the time I lost.

Rating:

1.0

Store rep and 24 hour unit weren’t convenient at all. I went between the unit and the store 3 different times. My key access was denied, help in the store was limited, rep in store was very nonchalant. First encounter he hung up on me, after arriving back at the unit. He assigned me the wrong size unit which made me have to return back to the store. I would not recommend UHAUL or like to use them again after this encounter. I did speak with the manager but this was 2-3 hours after I had already been back and forth.

Rating:

5.0

Associate always friendly and helpful when paying my Bill. Easy access to and from storage unit and good location.

Rating:

5.0

good all around

Rating:

4.0

Staff were great to work with, both Matt and then Jessica. Did miss the on-site staffing, but the operation did not appear to suffer going remote. Moved all of our “stuff” to the downtown location... physically much more convenient for us.

Rating:

5.0

To the U-haul staff and manager, keep up the great courtesy that your facility has shown to me and my family in time of need. This was a very blessed experience and I will call U-haul for any future services. Thanks so very much!

Rating:

4.0

Way to many steps required on phone to access and return equipment

Rating:

5.0

Jessica is terrific. She went above and beyond to make sure everything was ok. Great personality and work ethic.

Rating:

5.0

My work with the U-Haul team was excellent. Rafael was a great asset to us and he made his entire team available for our operations. Had some trouble with the access code. However, Rafael worked with us to get this issue resolved. Thank you for a great team experience!

Rating:

1.0

I had so many problems with Uhaul. I went to you because of your past reputation, but I will NEVER be back. First, I ordered boxes online. The online process of buying boxes was extremely easy. But when I went to pick them up the clerk was unhelpful and rude. He laughed at me and told me that the boxes that I ordered would not all fit into my car. I told him that I could make multiple trips, if necessary. After he loaded what he told me were all the boxes, I got home and found that he had only given me half of what I ordered. When I went back into the store the same clerk that helped me a couple hours before told my husband that the last clerk that helped me "should have told me to grab what I ordered." That confused me, especially after he told me he remembered me from my earlier visit. But what really irritated me was the fact that he was much nicer during my second visit when my husband was present. To add, Uhaul boxes have a "guarantee" that the boxes are good for 10-12 years and up to 4 moves. Many of the boxes were already damaged when we got them (we returned them for new ones) and almost all of them were destroyed during our move. The storage unit that I rented was clean, but unsecure. You could open the unit even while the unit was locked. We called many times during our rental, which was only a month, only to be run around in circles saying that they would fix it and never did. Lastly, I was suppose to get the first month free. I did not get the first free. In fact, my account said that I had a zero balance due after the first month. However, two days after the due date I received an email stating that I not only owed for the "free" month, but that I was late on the payment and that I owed a $15 late fee that they had taken the liberty of charging my card for. When I went to the office to dispute the charges, I was told that they were unable to reverse the charges and that I received the charges because I was late on my payment. Also, I was told that Uhaul would match any written quote from another reputable company. We received a quote from Penske and Uhaul would not even come close, so we used Penske. I'm a reasonable person, but this process was ridiculous! I will NEVER do business with your company again! I wouldn't even give you one star but I had to.

Rating:

5.0

I appreciate the great service. Caring staff with friendly smiles. Thanks to all!

Rating:

2.0

The pick up area I was not able to get any internet service and everything was supposed to be done on line. The odometer was unreadable because the check oil signal was on. The phone contact was very helpful but I would of preferred not to have needed it, the van was smaller than I thought it would be and I could of used a truck cheaper. I would of switched to a truck if there was an option when I picked up the van

Rating:

5.0

I scheduled through the 800 number on google and the employee that helped failed to tell me the office where I needed to pick up my key card was at a different location. That was a little bit of a hassle. The lady at the office was very nice and very helpful.

Rating:

4.0

My unit leaked and some of my items were wet however not damaged due to being stored in plastic storage boxes. Report this when ending contract and staff took report seriously.

Rating:

3.0

Mr. R Davis, was an awesome person to work with, as I was closing out my unit. He made sure that everything had been completed, and he made the closing of the units very ez... Great Job R. Davis

Rating:

1.0

I missed one payment during the Pandemic. I was hit with a late fee and threatened with a lien. Mortgage companies, car loans, bills etc. Worked with there customers during this pandemic but uhaul didn’t ! Other then that employees and customers service where good, everything was clean and checking out was very smooth.

Rating:

5.0

I’m very happy with my choice of Uhaul for my storage needs.

Rating:

4.0

I would have given five stars, except I had to get two different units, and even though I asked for twenty four hour access, it was not added to my card, so that when I tried to access my unit after office hours, to actually put things in it, I was not able to get in.

Rating:

1.0

You charged me for a month after I had already moved out, and then assessed late fees and threatened a lien on nonexistent items in the empty locker. When I called to fix this, I was told a GM would contact me within the hour. It's been a day and I haven't heard anything. I will never again rent a locker from Uhaul and will advise my friends and family to do the same.

Rating:

4.0

There was no information that this location is not staffed, on website or at location. Phone number for storage unit was no good. Luckily found a phone number on a small link in the web site.

Rating:

3.0

The storage unit itself was fine. The amount charged for a moving truck rental is outrageous. Honestly .99 a mile is more than some over the road truckers make. I won’t be using the service ever again

Rating:

5.0

Clean

Rating:

5.0

The whole experience went without a hitch! Even though you have plenty of hitches to rent...LOL . Would def come back

Rating:

3.0

I never give a any rating higher than an average because that makes them want to do better.

Rating:

2.0

Pick up and drop off were very difficult. My cell signal was poor (I have Sprint) so I had to wander around the parking lot until I could get it to work. The first van I got into had a low tire so I had to call customer service. Between pick up and drop off I spent almost an hour.

Rating:

1.0

The rental truck from Florida along with one month free storage was originally in my company name, a mixed up occurred during the storage rental that was placed in my personal account that costed me $

Rating:

4.0

Everyone was helpful. I just wish I had chosen a larger unit. I didn't realize how small the size I chose would be. Checking in at one site for another site and not knowing wasn't ideal. Still ok thou

Rating:

5.0

My things were safe and the environment was good!

Rating:

2.0

It said it was open 24 hours a day, but no one was there the day of my drop off. And, I called for two days after my drop off, to inform them of my drop off, but no one ever answered the phone. This location is not really open 24 hours per day, in my opinion.

Rating:

5.0

I was very pleased, thank you for my great experience.

Rating:

1.0

Paid for a appliance dolly. Customer service rep was very nice and helpful during the reservation process but dolly was not in van at pick up

Rating:

5.0

The gentleman who helped me was very knowledgeable, helpful, and professional. I haven’t moved items to the facility as yet but based on my experience at your sales counter, I have total confidence.

Rating:

5.0

no comment

Rating:

5.0

The two women who help me were FANTASTIC!

Rating:

3.0

There was no lighting where my storage was

Rating:

2.0

General manager at Reynolds set it up and did not say how location was on Monroe street and locks were not provided. Had trouble opening the unit due to door not being mantained properly-rust.

Rating:

4.0

na

Rating:

1.0

I was supposed to get a 5x10 storage unit to store my motorcycle. The storage was horizontal and barely can fit a bicycle inside. Totally disappointed with the service.

Rating:

5.0

They were extremely helpful to me on a difficult move. Highly recommend

Rating:

4.0

fast service

Rating:

4.0

I just happened to get lucky when I got here. This storage facility is no longer open. There is still storage here, but you have to call Reynolds Road if you need anything.

Rating:

4.0

I was very happy with my unit and the way the place felt secure and safe.

Rating:

1.0

There was nobody manning the location. Took me several hours to find out I had to go to another location to get service. Phone number only rings to a national phone center. Horrible service.

Rating:

3.0

There was an outlet advertised on the website that I could rent a truck and storage unit, I had to go to two different locations to rent the truck and yet another to rent the storage space.

Rating:

4.0

The trailer I used pulled like a dream. Thank you.

Rating:

5.0

sorry you stopped manning this store. I loved the convienence of it.

Rating:

2.0

U-Haul always makes things difficult for a corporate customer, and the center associates don't understand how to service the corporate customer.

Rating:

3.0

I thought it was pretty crappy that you upped the price of the storage unit and then take the employees out of the office without prior warning.

Rating:

4.0

1 reason I chose this location was the onsite personnel, but when I checked out I saw it was a remote location now and I was never notified ;(

Rating:

4.0

Love convience of the online check in but took longer than expected

Rating:

1.0

Improve the app so that customers can chat with customer service reps

Rating:

2.0

When I had called to reserve a truck you should have told me that the location was a self serve. I found it to be a hassle.

Rating:

5.0

This wasn’t the location that I had requested to pick up from. It was out of my way. The staff was friendly and helped me.

Rating:

4.0

It would be nice if there were straps available for rental along with or instead of the other things, and if there are it was not advertised

Rating:

5.0

Good experience. Employees are very polite and professional. Entire process went smooth and easy.

Rating:

4.0

It would have not come cost me an additional $4.50 in extra mileage had they had the vehicle at the location I requested on the south side of the city. This I found to be a sneaky way to get more money out of me. I will not be using a I haul by booking it online again in the future.

Rating:

3.0

I was told I would receive veterans discount. When I picked up truck. Clerk couldn't find how do apply . I think uhaul co. Should honor the vetran discount.

Rating:

3.0

It is too expensive for the storage unit that i had for each month

Rating:

5.0

Not much. People were very friendly and explained everything I needed to know before I left.

Rating:

4.0

Need bigger parking lot!

Rating:

5.0

Matthew did a great job of getting me checked in and on my way. I appreciate great customer service. Thank u!

Rating:

5.0

Everyone is so helpful and friendly! They always make my experience pleasant and easy. That's why I keep coming back.

Rating:

5.0

Extremely professional and courteous

Rating:

5.0

Matt was so helpful and made sure we got our veterans discount too :)

Rating:

5.0

Fast in & out. Van was clean & in excellent condition. Will use again & tell a friend!

Rating:

5.0

This is my fourth rental from this location over the past year and each one has been excellent.

Rating:

5.0

Staff was helpful and check in and check out. With online check in I was in and on the road in less then 10 minutes

Rating:

5.0

Friendly professional and very helpful

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Only problem we had was checking in, where the credit card scanner wasn't working. The lady behind the counter apologized and extended our 8 hour u-haul time for the day. Great crew.

Rating:

5.0

Everything was just right

Rating:

5.0

General Manager - Matt Manolukas did a great job of handing everything and getting our truck. He was very informative

Rating:

5.0

Adam from the eastern Sylvania, OH location was great! He was very friendly and helpful and made our first time using uhaul a breeze! Thank you Adam!

Rating:

5.0

I recommend that when a Uhaul truck has a cracked windshield that you do not loan it to a customer. On 12/27/2017, I rented a 15 foot vehicle. When I went in the cab, I saw a 6" crack in the windshield. There were four stickers on the crack indicating that four other people saw this crack. The outside temperature was 1 degree. As I drove the vehicle, in the first mile the crack grew to over 2 foot long. I promptly returned the vehicle. The vehicle should not have been loaned out to a customer in this condition but should have been repaired.

Rating:

5.0

Both employees I worked with were friendly, knowledgeable, and helpful. They both seemed to enjoy their job.

Rating:

5.0

adam was helpful and professional. great customer service.

Rating:

5.0

You have nice employees and I like to deal with you and I think am next customer. Thank you

Rating:

5.0

Everything worked extremely well. The only suggestion I would like to bring to your attention is the seal on the door was allowing road dirt into the trailer which did soil some of our items.

Rating:

5.0

This was the second time within a month that I rented from this location. They do an excellent job. Will definitely use them and recommend them again. Glad to support people who give really good customer service.

Rating:

3.0

We would have preferred a location closer to us... as we had requested...

Rating:

1.0

They were very sarcastic About an issue and very rude! The representative at this location was not very friendly..

Rating:

5.0

Exceptional service! Rec'd a confirmation call day before. Pickup: all was ready and equipment was in excellent condition. Was moving 3 hours away all went smoothly. All around great experience.

Rating:

5.0

When other locations "can't," this location finds a way. I don't know why we ever check with another location first. It truly is the only location we completely trust with our business and have never been disappointed here.