Customer Reviews for U-Haul Moving & Storage of Easton
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Easton
Alaa A. on
Excellent customer service
Audrey W. on
Justin customer rep. Who received the truck when I returned it on Oct 11 was extremely rude and condescending. Justin made every effort to give me a hard time" it was apparently clear . I returned the truck and gas mileage as exactly received her he said I did not . I had to drive up the street to get 4.4 gallons of gas otherwise he threatened to charge me an additional $18 dollars. Mind you I have used this same Uhaul location many times in the past and never had an issue with anyone there. Please have the Manager at this location address this issue since Justin is a poor representative of this Uhaul location. My phone number is 973 8183910 Sincerely MsWilliams
Wade N. on
Have more employees at the desk helping customers during morning hours.
Monae P. on
My unit was infested with mice . A lot of property damaged
Martyn B. on
Was upsold on a trailer with a tailgate i didnt need. Only one person serving and it takes forever to even rent a trailer
Donald S. on
Let me know when you release the hold on my card.
James L. on
Have my rental were it was supposed to be picked up. East Stroudsburg not 90 miles south (round trip)of there
Cristin C. on
Look the customer service and friendliness here!
Florence E. on
Service was great. Thank u
Michael G. on
Got the text to verify the truck late after it was returned 4 hours later.
Michael S. on
The person working the counter could move a little faster. And not just kick back in the chair and hunt and peck on the keyboard. Maybe have two people work the counter.
Mark A. on
Checking in was great. Checking out took way too long. Twenty minutes and there was only one person ahead of me.
Lisa S. on
The customer service was great however the system/ computer they use ran extremely slow and obviously caused me to be there longer than expected and stressful for your staff.
saik I. on
Excellent facility. Great customer service. Must be 10th time I’ve rented a truck there in almost 2 years. Never a problem. Easy pick up and drop off. Thank you!!!
Philip V. on
The gentleman Operating store was very courteous and pleasant total gentleman he gets A plus for me
Jerry L. on
Never went inside the store. The rep came out ad met me at the truck This is not a knock on the location but U-haul as a company. I am really tired of getting screwed around by your reservation process. I booked a truck and trailer at a spot 4 minutes from the house I was moving out. I was called the day before I was to pick it up and was told I needed to drive close to an hour to pick it up at another location and then an hour back because this place doesn't have the trailer. I was then told that only certain places have trailers like that you can pick up at one location and drop off at another. Then why do you offers these on your site when reserving them. This really screwed all my plans and coast me more money. Yes I was given a $50 credit but had to drive that truck all those extra miles and also had to have another person drive me the same distance to get me there. This is the normal with your company as it has happened to me twice before.
OLIVER N. on
Friendly and competent!
nancy b. on
The storage facility itself is good, but I think it is pricy compared to other sites. It is conveniently located.
Shawn H. on
The women who took care of us was professional, she new what she was doing and had us in and out in a flash. Thank you
karin m. on
Easy to store and access units. Carts are very helpful. Only suggestion would be somehow better navigation maps and/or directions to get there. Its a little tricky the first time.
Patricia F. on
People were very nice
steven y. on
Very good service
timothy t. on
As always with any storage unit there is a rodent issue. Staff was always very helpful, courteous, and professional..
lucretia rose s. on
The attitude from the manager was not acceptable
ROBERT L. on
Thank you for a great experience
celeste w. on
In my opinion you storage fees are a rip off
Jose B. on
The young lady who assisted us was friendly and knowledgeable about the availability of storage units and our necessary size. This was a last minute reservation and they were able to accommodate !!!
Sarita G. on
Great Customer service and clean unit.
Suzanne G. on
professional
VERGE C. on
Franklin was very helpful.
RONALD N. on
Great place. Close to my home.
rashida s. on
I really appreciate the time an opportunity working with U-Haul
MELANIE C. on
I had my storage unit there for over 4yrs and honestly, there is only one complaint I have about it, and that is the monthly rate increased I think like 3-4x! It went from I think $126 to $155!
jacqueline l. on
Everything about this facility was great. No problems. Was just what I needed for the time I needed.
michael m. on
They were very helpful and knowing about packing and storing my items to last a long time.
David G. on
The staff was helpful and understood what I needed.
Jamie R. on
Great service great people!
James C. on
All 3 staff there were excellent. I wondered how uhaul managed to get and keep such good staff. I know they aren't paying much.
Paul S. on
I was promised one month free storage when I signed up with a one way rental. Because U-Haul would not allow me to convert an local rental into a one way I lost free month despite paying same amount
KAREN J. on
I really appreciate the way my needs were met and it was done in a timely fashion.
RICHARD W. on
Rep on phone said 1st month storage free cuz of renting truck, upon returning truck got told no you have to pay and then they tried charging me for 3 days for the truck...
wilson i. on
Ez to rent and the location is in the nace area loved
Russell V. on
Excellent service
patricia s. on
Great service
VIVIAN O. on
An excellent storage facility. Would use this U-Hall's services again if needed.
Christopher C. on
Everything was perfect. They were able to help us out and get exactly what we needed
James S. on
Thanks
Dilcia R. on
My opinion, its the best services in the united states....
Barry D. on
This location is awesome! The place is spotless.All of the employees I encountered were very nice and helpful.I would definitely use this facility again.
david l. on
The staff was verg helpful amd friendly.