Customer Reviews for U-Haul Moving & Storage of Easton

Rating:

1.0

Tried to charge me $4700. On a $91. Trailer rental. I have the pictures to show the return with no damage. No phone call or try to make contact with me, 5 days later tries to charge my card for $4700. Not very happy.

Rating:

3.0

Did not honor my reservation then compensated with a 2nd res and a discount otherwise it would have been one star. The staff was 5 star.

Rating:

4.0

Great customer service from the 2 Gentlemen found at the location. Service was quick and smooth!

Rating:

5.0

The young man who helped me was professional and courteous. The U-Haul site was down and I was concerned that they would charge me the extra $20. They called me twice to ensure I knew they wouldn't. Thanks.

Rating:

5.0

I far prefer dealing with the facility directly. The call center seemed only interested in getting me to to commit to renting more stuff and reserving stuff. I didn't realize until I walked into the facility that I had not reserved the type of unit I wanted. Luckily, the on the ground staff fixed things quickly.

Rating:

5.0

The individual who helped me with more than great. Unfortunately, I am moving out of state, and will miss their professionalism. I wish all location and employees are similar to that location.

Rating:

2.0

I was physically assualted/threatened by a young man and verbally assualted and threatened by his mother, both of whom rent storage at this facility. It took place on 4/10/21 from 4:10 to 4:30 pm. Two employees appeared during the incident (after the young man threatened me with a closed fist and his mother threatened to have him hit me) and successfully convinced them to move away from me. My daughter witnessed the incident and an older man was also trying to restrain the lady and who I presume to be her son.

Rating:

5.0

Great rental. Thank you.

Rating:

3.0

Didn't have all the equipment that I needed, and I had to argue to get alternative (a little). Vehicle had damage that had not been updated so just make sure that you check yourself thoroughly and point it out to employees before you move the vehicle. They put stickers where the damage is to show they know it happened before your rented it. DO NOT USE THE ONLINE SELF-SERVICE OPTION - IT DOES NOT SAVE YOU TIME - YOU STILL HAVE TO GO IN AND WAIT. The front was clean enough but smelled like cigarettes (no surprise - it's a u-haul but maybe corporate should do a cost to benefit study to see if it's worth it to get these guys febreze or something so it's more pleasant to be in the front). On the good side, vehicle ran well enough for a u-haul. It was clean in the back. The senior guy/manager was quick and efficient and offered good options. He needs better help to make this place run better. They offer alot but seems like not enough good employees to run as well as they could. I don't know about other locations, but this one is pretty busy any time I come. Needs more people and ones that know what they are doing. Despite the negatives, I'd recommend only because I still got what I needed in the end, despite waiting and a little haggling. This place needs better staffing though and up their game with having enough equipment to rent if they want to compete better and have people go out of their way to come to this one.

Rating:

4.0

More associates to help customers. Provide medical benefits to employees

Rating:

5.0

Very quick and efficient. Just what is needed for these days.

Rating:

5.0

Drop off super easy, next to no questions just small talking before I knew it he had the trailer off and I was on my way

Rating:

1.0

The sales person that was there was horrible extra mean! Didn't show me where the truck was..... he was very rude! The person that's work there! Didn't help me at all I came in the uhaul trying to ask where is the truck he didn't show me where the truck was he didn't come outside with me to check the truck instead he was rude telling me to find the truck myself very very mean and rude! I wouldn't recommend no one to rent from this place ever again!

Rating:

4.0

Very easy and quick process.

Rating:

5.0

Guarantee a date and time to pick up the trailer.

Rating:

5.0

N/A

Rating:

4.0

Trailer wheels lug nuts were not tight all 4 wheels. One wheel was working its way off the axle. Lost 1 lug nut, had to take the car off the trailer and put the wheel back on completely and tighten it down, then reload the trailer. All on the side of the highway.

Rating:

3.0

Need more knowledgeable employees

Rating:

4.0

I ordered the dozen furniture pads and didn't receive them. I was, however, transferred to an alternate location where I had to go get the truck, so maybe there was a mix up there. There was no way to report the missing items in the current reservation section on the app or site. I hope I didn't have to pay for those furniture pads, gonna go check! Otherwise, you're getting a standard U-Haul experience.

Rating:

4.0

Your truck should be updated

Rating:

1.0

Very nonchalant towards me, seen how they interacted with other customers I didn't feel welcomed

Rating:

5.0

Keep going with good service.

Rating:

3.0

It was either a new employer or a totally in app employee this kid didn't have a clue and took me one hour to check out of their when no 1 else was in line with me. What a bad experience and then I get overcharged when I was given a direct "and I told him the exact amount of miles what a joke.

Rating:

3.0

Price fluctuation is definitely a thing for this place. No matter what math is shown to you.

Rating:

4.0

The representative at the location, lacked interpersonal skills. Very straight forward, and I felt uncomfortable asking any questions. The Truck was good, no issues.

Rating:

5.0

Tie down straps for tires were very close to being to short.

Rating:

5.0

Nothing to improve. Thank you for a great experience.

Rating:

5.0

Very friendly , my wife's phone died & she let her use her charger . Thank you so much !!

Rating:

3.0

Provide a credit for the cost of mileage and gas to and from the storage unit, since the truck couldn't be picked up and dropped off at the unit.

Rating:

5.0

Nothing! We have rented truck here 4 times. Every time things went smoothly and the staff has been super helpful and efficient.

Rating:

5.0

I was renting a client control storage unit for a year and was very happy with over-all experience. Great Team at this location.

Rating:

5.0

Nothing, everything was well and the next customer should be satisfied.

Rating:

4.0

Juan Cruz was very helpful and friendly. How ever when I got into van milage 7617.1 paperwork said 7617.0 I didn't say anything. But when I returned 76??.2 and they charged me for the .2 was not impressed with that. But you live and learn.

Rating:

4.0

We needed to rent a vehicle to fit a ride on lawnmower. We were offered a large box truck with a ramp based on the associate's recommendation. It didn't work. We immediately went back and were then offered a pickup truck and a trailer which worked perfectly by another associate. I wish that would've been offered to us first so I wouldn't have lost so much time. Overall the staff was very nice, especially the second associate.

Rating:

5.0

Tried to return the rental unit using the app, but the app wouldn't upload the photos so I couldn't finish the return process. The staff told me not to worry about it and closed out the rental the following day with no surprises. Not impressed with the app but VERY IMPRESSED with the staff. Thank you for a good experience!

Rating:

5.0

Superb customer service. Fast pickup. Fast drop off. No hassle. Really easy to do/book/use!

Rating:

1.0

My storage unit was flooded and some of my furniture was thrown out. The facility didn't remove the snow properly making hazardous conditions entering the storage unit that may result in a slip or fall.

Rating:

4.0

Snow removal and preparedness is awful. No preparing was done prior to a storm and the Peking lot was disastrous and slippery. Ice every where and no rock salt used anywhere.

Rating:

4.0

While the trailer was clean, it was painted with graffiti. I was also disappointed that while I had reserved a trailer for pickup in the Newark, NJ area, I was informed the day before my pickup date that I would have to travel to Pennsylvania to obtain a trailer. I do appreciate the $50 credit and the allowance to pickup a day early.

Rating:

5.0

Offer smoke-free vehicles to non-smokers.

Rating:

4.0

The people were friendly and professional. Only negative comment is the after hours key drop off location was misleading.

Rating:

5.0

Staff was great very courteous and knowledgeable answered all my questions and installed the equipment very quickly and had me on my way.

Rating:

5.0

you are doing fine as you are. you need no changes as i see it.

Rating:

5.0

Didn't get the dolly we ordered

Rating:

3.0

The app to check in your vehicle at the end is shit. I was sitting on my phone for more than 30 minutes with the pamphlet trying to figure out how to check out. Couldn't. Sobi dropped the keys in the drop box, now I'm getting charged 20$ extra for an after hours fee. I'm very upset with this service. And I couldn't get anyone for assistance because no one answered the phone.

Rating:

5.0

Great customer service quick, easy and painless.

Rating:

5.0

Nothing...everyone I dealt with was friendly....efficient...and helpful. It was a great experience.

Rating:

3.0

I was disappointed with the storage I reserved a 10x10 storage unit online but when I got there the storage was unavailable due to a leak and all they had was the largest storage unit available at $279 a month I was offered the choice of going to a different facility which I did not want to drive to they did give me the first month's rent free but I was still disappointed because I will have to come out my pockets double the amount I wanted to do. They could have at least give me a discount since they didn't contact me to tell me in advance I wasn't going to get my storage unit.

Rating:

5.0

Jamie at the Nazareth Pike location was wonderful! After a reservation mix up she went out of her way to accommodate my needs. She was polite, professional and helpful and all ended well with me getting a workable solution to my needs. Thank you..

Rating:

5.0

Staff was great! Unit was clean and easy to access.

Rating:

3.0

Hard to get ahold of someone at the facility. Have to be put on hold and then finally get someone from the help center and hope they relate the message to the facility. Other than that, everything is good and highly recommended for anyone I know.

Rating:

4.0

The manager was very difficult to work with he did not make things easy

Rating:

1.0

The worker are rude and don’t really care!

Rating:

3.0

I would have rated the Nazareth facility much higher, but I feel the service, considering other places, was drastically over priced (only place available in the area at the time). Beyond that, upon move out, the unit, and several of my items, were covered with mice droppings (found a dead mouse in an item stored).

Rating:

4.0

Good

Rating:

2.0

Nice facility. Surprised to know UHaul won’t prorate your last month if you move out early so essentially I paid for three weeks I’m not using. They will be able to turn around and rent those spaces now, essentially being double paid for them. Last, the employees never seemed to know how to work the computer and made lots of mistakes. Often times they were more interested in being on their phone then actually helping people.

Rating:

5.0

I rented the unit from out of state for a friend in Easton,Pa. I was very satisfied with my "over the phone" & on-line service. My friend was very satisfied with unit and we both would recommend this facility.

Rating:

5.0

Well maintained facility, hours are reasonable along with after hour card use!!

Rating:

5.0

Your service counter associates were great.

Rating:

3.0

too expensive!

Rating:

3.0

WE had to get two storage units in 1 week. This was our first encounter which went well. However 2 days later we got our second unit that purchase did not go well at all.

Rating:

5.0

I’ve used several storage facilities over the years and Uhaul Moving and Storage of Easton is definitely the best.

Rating:

5.0

Fantastic customer service...quick and efficient!

Rating:

5.0

Great personal costumer service!!

Rating:

5.0

Entire process went smoothly!!

Rating:

4.0

My only comment I would make is at the entrance you have to use when the store is closed should have a ramp because it’s really hard if you have to geton one of the dollies up the step! Thanks!

Rating:

5.0

Jamie was very accommodating, knowledgable and resourceful.

Rating:

5.0

We enjoyed having our things here at this unit for the past few years. It was very clean, convenient and everyone was always very friendly & helpful. The price is also not too bad. All in all. Good.

Rating:

3.0

My unit was infested with mice . A lot of property damaged

Rating:

3.0

The storage facility itself is good, but I think it is pricy compared to other sites. It is conveniently located.

Rating:

5.0

The women who took care of us was professional, she new what she was doing and had us in and out in a flash. Thank you

Rating:

5.0

Easy to store and access units. Carts are very helpful. Only suggestion would be somehow better navigation maps and/or directions to get there. Its a little tricky the first time.

Rating:

4.0

People were very nice

Rating:

5.0

Very good service

Rating:

4.0

As always with any storage unit there is a rodent issue. Staff was always very helpful, courteous, and professional..

Rating:

2.0

The attitude from the manager was not acceptable

Rating:

5.0

Thank you for a great experience

Rating:

3.0

In my opinion you storage fees are a rip off

Rating:

5.0

The young lady who assisted us was friendly and knowledgeable about the availability of storage units and our necessary size. This was a last minute reservation and they were able to accommodate !!!

Rating:

5.0

Great Customer service and clean unit.

Rating:

5.0

professional

Rating:

5.0

Franklin was very helpful.

Rating:

5.0

Great place. Close to my home.

Rating:

5.0

I really appreciate the time an opportunity working with U-Haul

Rating:

4.0

I had my storage unit there for over 4yrs and honestly, there is only one complaint I have about it, and that is the monthly rate increased I think like 3-4x! It went from I think $126 to $155!

Rating:

5.0

Everything about this facility was great. No problems. Was just what I needed for the time I needed.

Rating:

5.0

They were very helpful and knowing about packing and storing my items to last a long time.

Rating:

5.0

The staff was helpful and understood what I needed.

Rating:

5.0

Great service great people!

Rating:

5.0

All 3 staff there were excellent. I wondered how uhaul managed to get and keep such good staff. I know they aren't paying much.

Rating:

1.0

I was promised one month free storage when I signed up with a one way rental. Because U-Haul would not allow me to convert an local rental into a one way I lost free month despite paying same amount

Rating:

5.0

I really appreciate the way my needs were met and it was done in a timely fashion.

Rating:

3.0

Rep on phone said 1st month storage free cuz of renting truck, upon returning truck got told no you have to pay and then they tried charging me for 3 days for the truck...

Rating:

4.0

Ez to rent and the location is in the nace area loved

Rating:

5.0

Excellent service

Rating:

5.0

Great service

Rating:

5.0

An excellent storage facility. Would use this U-Hall's services again if needed.

Rating:

5.0

Everything was perfect. They were able to help us out and get exactly what we needed

Rating:

5.0

Thanks

Rating:

5.0

My opinion, its the best services in the united states....

Rating:

5.0

This location is awesome! The place is spotless.All of the employees I encountered were very nice and helpful.I would definitely use this facility again.