Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and pleasant. On time and the pickup and drop off went very quickly.
ROBERT L
Rating:
5.0
The manager was very helpful and polite. Thank you!
CLAUDE B
Rating:
3.0
Van smelled, windshield was dirty. It rattled and squeaked the entire trip. Also felt like shocks were gone.
PATRICIA B
Rating:
5.0
Kim that runs the place is fantastic
Thomas C
|
Overall Experience
Rating:
3.0
The gas tank was not full.
PETER H
Rating:
5.0
Customer did not leave a comment.
LEONARD Z
Rating:
1.0
Hit me wait for almost 45 minutes just to get everything attached and then we had to wait another 25 minutes for them to add a part in the system just for us to buy it. Do not recommend this branch
JOSHUA J
Rating:
5.0
Offer more trailers with ramps. Ramps make all the difference.
JENNIFER S
Rating:
5.0
Kim is ABSOLUTELY AMAZING!!! She’s been so wonderful, so very kind and really made my experience with my U-Haul storage unit one to remember, if needed i will always return to her location for any of my U-Haul needs; would highly recommend anyone I know to go to her location as well. Thanks so much for everything Kim!
Jenna B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth D
|
Overall Experience
Rating:
5.0
Friendly helpful staff
TERRY D
Rating:
5.0
Customer did not leave a comment.
camille m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew D
Rating:
5.0
0
RONALD A
Rating:
5.0
Customer did not leave a comment.
DANIEL G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LOUIS V
|
Overall Experience
Rating:
5.0
Staff at the Ocean Gateway U-Haul were extremely helpful
Michael J
Rating:
5.0
Friendly workers great price
HOWARD S
Rating:
5.0
none
NICHOLAS T
Rating:
5.0
Great service and great value.
Richard A
Rating:
5.0
Customer did not leave a comment.
TERRY D
Rating:
5.0
Recently rented from Penske and this was a much better experience. They required a deposit of one days rental which Uhaul did not require. Then they took a week to return the deposit. There was a small issue with U haul because they couldn't get a truck to my preferred location but it ended.up we could get a one way truck and got comped 20 free miles so it actually ended up being cheaper and significantly cheaper than Penske.
DAVID B
Rating:
5.0
Key pad does not always work properly
teresa i
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JONATHAN F
Rating:
5.0
Not a darn thing. I've been renting vehicles for personal and business purposes for years. This was the best experience I have had. The owner is a delight and her staff friendly and responsive. Will definitely be back!
SUSAN M
Rating:
5.0
Nicer and friendlier than most U-Haul locations
SETH T
Rating:
5.0
Ms Kim and her team is outstanding and always very helpful 😀
The entire team is well trained, caring, and very customer focused - Thank You
GEORGE H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER C
Rating:
5.0
Customer did not leave a comment.
RICHARD S
Rating:
5.0
Customer did not leave a comment.
JOHN R
Rating:
5.0
Customer did not leave a comment.
MICHAEL G
Rating:
5.0
No recommendations. I was totally satisfied.
STAFFORD B
Rating:
5.0
Just a fabulous experience with Kim . She helped us with getting the right size rental truck and blankets and reservations.
He crew that worked the second shift was also very helpful in returning the truck , getting our mileage and bill all together .
Overall great experience on pick up and return . Thanks to them that they made it a good day !
ERIC P
Rating:
5.0
Customer did not leave a comment.
kenneth a
Rating:
5.0
NONE. Everything was great!
THOMAS L
Rating:
5.0
Customer did not leave a comment.
Thomas W
|
Overall Experience
Rating:
5.0
Customer service reps were pleasant and very informative
SHARON W
Rating:
5.0
N/a
TRUNEAL J
Rating:
5.0
Customer did not leave a comment.
OLE D
Rating:
5.0
Customer did not leave a comment.
JOSEPH G
Rating:
5.0
Easton drop off was wonderful!
donna b
Rating:
5.0
Excellent costumer services
ANAHI C
Rating:
5.0
i experienced great customer service
BERNADETTE H
Rating:
5.0
The staff was pleasant and helpful
Explained everything to me.
teresa i
|
First Impressions
Rating:
5.0
Location was closed at Dropoff. The next morning, promptly got my receipt. Brightly lit lot and key dropoff area was appreciated. I dropped a glove, which they fo7nd and are kindly dropping in the mail to me.
ABBIE F
Rating:
5.0
Best UHaul ever.
JAMES A
Rating:
5.0
Customer did not leave a comment.
SHERROD C
Rating:
4.0
Customer did not leave a comment.
ROBERT K
Rating:
5.0
Folks there were very easy to deal with and professional. I would recommend to friends and family.
STEVEN S
Rating:
5.0
Staff was very accommodating
MAURICE N
Rating:
5.0
Customer did not leave a comment.
ANNIE K
Rating:
5.0
Customer did not leave a comment.
Angela D
|
Overall Experience
Rating:
5.0
Everything was perfect
EDWARD R
Rating:
4.0
The woman who helped me at the counter was amazing. She was very helpful, friendly and went out of her way to provide excellent service.
James C
Rating:
5.0
Customer did not leave a comment.
ELINOR W
Rating:
1.0
Location doubled charged me weeks after equipment was returned. Set charges were not valid and incorrect. Scamming people with new odometer readings is not ok!
SUMMER A
Rating:
4.0
Female that worked the reservation desk was great! Really was knowledgeable!
HANS R
Rating:
4.0
Customer did not leave a comment.
DEVIN L
Rating:
5.0
We liked the woman who helped us when we picked up the truck. She was great!
KARA C
Rating:
5.0
Overall a very positive experience. Very easy return, very nice staff, clean new truck that ran well.
ELIZABETH W
Rating:
5.0
Excellent
BERNADETTE H
Rating:
5.0
Customer did not leave a comment.
BERNARD B
Rating:
4.0
No person there by the time I got there. I didn't need them.
DONALD S
Rating:
3.0
Misinformation given on pricing
Deborah d
Rating:
4.0
Side of the truck had a major black rub mark, tether for the gas cap was broken. Said it came with 1/4 tank and it was much less. Hand truck and furniture blankets were not on the truck although we paid for them, good thing we noticed before we left. Staff was courteous.
BRENNAN F
Rating:
5.0
Customer did not leave a comment.
BRIAN F
Rating:
4.0
Customer did not leave a comment.
MATTHEW W
Rating:
5.0
Customer did not leave a comment.
THEODORE B
Rating:
5.0
Another great experience with UHaul!
KIMBERLY W
Rating:
5.0
Customer did not leave a comment.
GLENN H
Rating:
5.0
You guys did amazing. And whoever was at the front desk Friday evening she was amazing and made the experience very easy and fast. It was also my first time renting a truck from U Haul and she made it a very easy experience!!
William H
Rating:
5.0
Customer did not leave a comment.
HERMAN S
Rating:
5.0
Customer did not leave a comment.
JEFFREY W
Rating:
3.0
Better customer service and people who can communicate to the customer. Vehicle had damage all over it and ran like it should be retired from your fleet of trucks.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
THOMAS L
Rating:
4.0
Nothing that comes to mind. It was a very good experience. The truck had a dolly and pads already on it, which made it convenient.
JEFFREY J
Rating:
5.0
Customer did not leave a comment.
GEORGE W
Rating:
5.0
Customer did not leave a comment.
William C
Rating:
5.0
This site is U-Haul corporate and acts as such.
WILLIAM C
Rating:
2.0
The windshield of van had cake on bugs all over it, I had to pull over to clean , washing fluid did not work. I got charged $50 for having my dog in the van. I left a bag of dog treats in van, 10 minutes after leaving I was told they were thrown in the dumpster. Why not a courtesy calls saying that you left them?
MARY K
Rating:
4.0
Customer did not leave a comment.
PAUL S
Rating:
5.0
Perhaps the floor could have been a bit cleaner...but generally okay.
SCHUYLER S
Rating:
3.0
When I came in to pick-up my reservation the attendant stated no one including myself could rent a vehicle due to some financial hold. Called the 800 number to resolve the issue, waited on hold for 20 minutes so I left the store. Operator came on the phone and stated there was a financial hold on my account but it had been resolved and the hold hadn’t been removed. Had to turn around and come back to the store and re-rent the same vehicle. Asked for any type of compensation for the inconvenience and was told they can’t do that. Attendants were young and appeared to be inexperienced. This was at the Easton MD. store. When I finally got the truck rented, the inside was just very dirty and dingy. The driver side sun blind kept falling down in front of me, and the truck just seemed in disrepair overall. I don’t think I will be returning to this or any U-Haul stores in the future. Just not a good experience at all.
JOE O
Rating:
3.0
The only issues I found were, I was given back 10 miles less than I was told I'd get due to having to drive several miles out of my way to get the truck. Also, the check engine light came on halfway to my destination and it didn't have much power. The drop off location was switched by text message. I was driving so therefore I didn't see it until it was parked and locked at the original location. Communication breakdown
DAWN M
Rating:
5.0
Kim and the Team is simply incredible, lovely, kind, patient and knowledgeable.
Thank You
THOMAS H
Rating:
5.0
Customer did not leave a comment.
BERNADETTE H
Rating:
5.0
Kim was awesome! Helpful and informative.
elizabeth r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark C
Rating:
5.0
All is well thank
WALDOFRANK M
Rating:
5.0
This location is professionally ran and it shows!
Daniel S
Rating:
5.0
Customer did not leave a comment.
WILLIAM G
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
2.0
Although the staff was friendly, our experience was not good. We reserved a van, but the day before our reservation, they called and said they didn't have any, so they would give me a box truck instead for the same price. Fine, but the truck they gave us was in terrible condition. The drivers side visor was broken, and every 5 minutes you had to lift it up not to block your view. The key was hard to turn, and a couple times we thought we were going to be stranded. The tire pressure light came on during our rental. Even though we reserved a dolly, there was none in the truck. Couldn't wait to return this vehicle, and just be done with it.
Jeffrey S
Rating:
4.0
Customer did not leave a comment.
FE M
Rating:
5.0
Kimberly is accommodating. I admire her integrity for not making us get the trailer because the left blinker light on the trailer attachment was not working. We ended up with a 15-foot truck, which was extremely challenging to drive. We ended up paying three times more, but Limberly is extremely helpful. I commend her for her safety values.
ROBERT N
Rating:
5.0
Customer did not leave a comment.
Fares T
Rating:
5.0
Customer did not leave a comment.
RONLD M
Rating:
5.0
Customer did not leave a comment.
John S
|
Overall Experience
Rating:
4.0
STAFF AND EQUIPMENT ARE GREAT
RONALD H
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER D
Rating:
5.0
These ladies are amazing!
Adrien S
Rating:
5.0
Customer did not leave a comment.
Heather G
Rating:
5.0
Customer did not leave a comment.
Troy H
Rating:
3.0
Trick bag mileage pricing. I was quoted .99 cents a mile but ended being charged $1.29 a mile. When I mentioned it, the girl behind the counter shrugged her shoulders and was like nothing I can do, sorry!
Thomas C
Rating:
5.0
The Easton, MD U-Haul representatives whom I encountered were first class. 15’ truck that I was assigned for my local 2-day move ran like a charm. Extremely satisfied with my experience. Thanks folks!
Leonard G
Rating:
4.0
Customer did not leave a comment.
JACQUELYN G
Rating:
5.0
Spectacular facility. Immaculate and so nicely landscaped.
BRIAN P
Rating:
5.0
Customer did not leave a comment.
Devon F
Rating:
3.0
I checked out on 7/20 NOT on 7/24. They did not enter my checkout causing me to be billed for an added month.
ALLEN Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOUG C
Rating:
5.0
Customer did not leave a comment.
Merrill T
Rating:
5.0
Customer did not leave a comment.
Ferdinand V
Rating:
5.0
The office ladies were vere knowledge, and polite. Will definitely rent from them again.
teresa i
Rating:
5.0
Staff is always friendly.
RODGER B
Rating:
5.0
Great experience for a moving/storage situation.
Kim and the entire Team have been very professional and friendly.
Bravo to the entire Team!
Calin T
|
Overall Experience
Rating:
5.0
The staff at the Easton Ocean Gateway location were fabulous!
Kenneth D
|
First Impressions
Rating:
5.0
Kim is fantastic
Marcelo A
|
Overall Experience
Rating:
5.0
Best we’ve ever used. Great staff.
Kristin H
|
Overall Experience
Rating:
5.0
Awesome thank
WALDOFRANK M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KARL B
|
Overall Experience
Rating:
5.0
The very cleanest storage facilities I have EVER seen.
george t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LOUISE C
|
Overall Experience
Rating:
5.0
The very best storage. Well lit, clean, helpful. Would definitely recommend.
melisa g
|
Overall Experience
Rating:
2.0
Biggest issue was the rates increased without notice and even with auto pay there were issues with overcharges and U-Haul is so complicated to figure out who can refund the charges. This facility is clean and the staff is super helpful though.
Robert S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank C
|
First Impressions
Rating:
5.0
Everyone was wonderful
DENISE B
|
Overall Experience
Rating:
5.0
Simply a perfect experience from beginning to end. Very nice staff, very well maintained.
Craig M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew B
|
Overall Experience
Rating:
5.0
Kim De La Torre is exceptional.
Very friendly, great attitude towards customer.
Thank you.
Calin T
|
First Impressions
Rating:
5.0
I've had some of the worst days of my life during a move, and the staff at every Uhaul I've ever been to have been nothing but helpful, professional, sympathetic, and overall fantastic. I hope they can read this because I truly mean it when I say that they made the worst week of my life a little brighter.
My only gripe with my storage unit is with the computer system running it: for some reason I could not enable auto pay. Both myself and my local uhaul office tried and neither of us could get it to stick. It's overall not a big deal though, as my first late fee was forgiven due to computer error and I was given ample notice every subsequent month. Again, props to the staff at the easton md uhaul.
Nicholas D
|
Overall Experience
Rating:
5.0
Kim de la Torre is amazing. We've had nothing short of stellar service since we began renting at this facility about 10 years ago. We only moved out because we've been able to accommodate all of our belongings in our home now.
Walter A
|
Overall Experience
Rating:
5.0
Brooke was fantastic!
Pernox S
|
First Impressions
Rating:
3.0
Every time I called the number listed for the Easton office over the course of several months, an automated message says they are busy and it forwards my call to another uhaul location. I actually stood in the lobby of the Easton store when there were no customers there and called the number from my cell phone and it did the same thing. I’m not sure what is going on with the phones, but there needs to be a way to contact this office directly by phone. They also lock the large sliding door early but leave the side door open so you can get into your storage unit but if you have anything large to move, you cannot get it. Would be helpful if there was a way to open the sliding door after 7pm.
Richard J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
katharine f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Craig M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PATRICIA D
|
Overall Experience
Rating:
5.0
Brooke was super nice, helpful and efficient in making sure my storage move in was easy. The facility is well laid out, incredibly convenient location and clean.
AK A
|
First Impressions
Rating:
5.0
Manager Kim was the best!
SUSAN W
|
Overall Experience
Rating:
5.0
Clean, safe facility. Excellent, friendly staff. Useful and hand trucks available. Price was fair--not cheap, but fair. I'm glad I used this facility and came away with a very positive U Haul experience. I also rented a small trailer once during my rental period, same quality, no problems at all.
Greg M
|
Overall Experience
Rating:
5.0
When I reserved the unit online it was for the first floor. When I arrived they were out of first floor units. I was gone on the second floor and it was directly across from the elevator.
george t
|
First Impressions
Rating:
5.0
Thank you for a wonderful storage facility that was very easy and convenient to use. Appreciated your various moving carts that helped us move items in and out!
SUZANNE O
|
Overall Experience
Rating:
5.0
Great staff was great went out of there way to help
STEVEN G
|
Overall Experience
Rating:
5.0
Our CSR Sierra was extremely helpful. We were beyond pleased that the office was open on a holiday.
Jeffery G
|
First Impressions
Rating:
5.0
The general manager Kim exemplifies customer service. She is knowledgeable, courteous and professional. Kim made the entire process easy and started my day with a smile. I am very satisfied I chose U-Haul and in particular this location for my moving and storage needs.
Martin M
|
First Impressions
Rating:
5.0
Very clean organized convenient and everyone was friendly and helpful
VERUSCHKA G
|
First Impressions
Rating:
5.0
Almost like coming home…. Great people …. Wonderful service
charles b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin W
|
First Impressions
Rating:
5.0
The staff working on Sunday June 25 were phenomenal! They were both friendly and helpful and quick. I have used Uhaul many times in the past and never had such good customer service. My dad and I were even talking about it on the drive home. This was a long distance move for me and I was really exhausted and their positive attitudes were so appreciated!
HEATHER W
|
First Impressions
Rating:
5.0
Great staff and always clean..Great place.
Aaron M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WHITNEY G
|
Overall Experience
Rating:
4.0
I am booking from another state so I can guarantee that my storage will be available when I move in two weeks. Everyone was so helpful and helped alleviate some of the stress that comes with moving. Maybe I can come back to review at another time.
Latrish O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lloyd w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gary D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald B
|
First Impressions
Rating:
5.0
Very friendly staff and wonderfully run. The only thing I found annoying was to have to give an alternate phone contact AND have them call to confirm with them.
SALWA E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BETH H
|
Overall Experience
Rating:
5.0
Awesome customer service! Spotless facilities!
STEVEN G
|
First Impressions
Rating:
5.0
I have rented two 10x10 storage units over the last couple of years as well as multiple vehicles and have never had an issue. The location is extremely convenient and right off of a major road. Parking was always available even in the back loading/unloading area. Inside of the climate-controlled building, the aisles are wide and numerous types of carts are available. I used pallets and a jack and had no issues inside. A first-class and well-run facility.
Chris R
|
Overall Experience
Rating:
5.0
Wonderful service! Can not thank you enough!
JULIE B
|
First Impressions
Rating:
5.0
UHaul Storage in Easton was outstanding. The facility was super clean and easily accessible. Our items were temperature controlled and in pristine condition when we removed them yesterday after 3+ years of storage.
Kim and her staff are very professional, helpful, and always pleasant. I would highly recommend Easton UHaul.
VIVIAN l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vicki e
|
First Impressions
Rating:
4.0
They were very helpful during my packing in and out. I would recommend them.
Claus H
|
Overall Experience
Rating:
5.0
Kim and Becky and the Easton MD team iare outstanding and great to work with 😀
Thank You
George Higley
Best U-Haul facilities and trucks 😀
George H
|
Overall Experience
Rating:
5.0
I had a discrepancy and was more than compensated. The staff were friendly and helpful. I was pleased with my interactions!!!
Thanks Raleigh Capital Blvd Ryder,
Noel Jackson
Noel J
|
Overall Experience
Rating:
5.0
This facility was critical to making my move out of state even possible. I am so grateful for their personal service to me and my family. I highly recommend this storage facility to everyone who has a storage need.
Good luck getting a room because they go so quickly!
Manning L
|
Overall Experience
Rating:
5.0
Kim and her team do an excellent job. I would highly recommend U-Haul both this facility specifically and U-Haul as a company.
david m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kialena c
|
First Impressions
Rating:
5.0
Thanks to the wonderful staff for making everything go as smooth as possible.
julie w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vivian C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
julie w
|
First Impressions
Rating:
5.0
unit was excellent for me. Staff was great. Thanks
Louis W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristine C
|
First Impressions
Rating:
5.0
The rates are a bit higher than other storages!
DOLLIE R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beth m
|
Overall Experience
Rating:
5.0
We appreciated the chance to use your services. Thank you.
JASON M
|
Overall Experience
Rating:
5.0
I will miss the ladies there. Kim, Brooke and kelly when she was there. They were so kind and helpful. I was there about 9 years. It was a favorite place for me to say..." I have a storage unit with UHAUL!" Great staff. Will miss
😥🙏❤❤ B Hodgman
BRENDA H
|
Overall Experience
Rating:
5.0
Brooke Muniz is a 6 Star Employee. Kimberley is equally awesome and extremely kind and helpful. It’s hard to find retain people with their incredibly positive and enthusiastic attitude. Nothing is too much for this dynamic duo. Your facility is spotless. The unit was pristine clean. Easy assess in and out. The facility is well lit and the restrooms immaculate. I highly recommend this particular location to anyone in need of storage or moving related services. Thank you!
Kevin N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RICHARD L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Danette S
|
Overall Experience
Rating:
5.0
Kim was always so great!
HEATHER B
|
Overall Experience
Rating:
5.0
The staff was excellent!!
sharon G
|
First Impressions
Rating:
5.0
Excellent all-around.
From ease of entry/ exit to unit, to cleanliness, to attentive staff. Great experience.
Matthew B
|
Overall Experience
Rating:
5.0
Kim is an excellent manager
ALLISON S
|
First Impressions
Rating:
5.0
Kim and her staff are great! She’s managed the place for years. Would definitely recommend it!
ANNE E
|
Overall Experience
Rating:
5.0
Staff was always extremely helpful. Answered my questions in full and went the extra step to let me know of additional features, services and, pricing. Very well-run facility.
BRIAN H
|
Overall Experience
Rating:
5.0
This is a very well managed and secure location. We rented a storage place for a number of years. It was easy to rent the space and very easy to close our space. The Uhaul website is also very customer friendly. The price was competitive.
VALERIE K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron M
|
First Impressions
Rating:
1.0
I sent an email to Kim the manager regarding my experience
Christine S
|
First Impressions
Rating:
5.0
Kim and Kelly have been there for my whole experience. They understood what happened and I would like to THANK BOTH OF THEM! Kim and Kelly went above and beyond. It literally brings me to tears to think about how they understood blow by blow as I went through the hardest time of my life. Kim and Kelly both need to be recognized for all they have done. I'm not going into details here but they will know exactly what I'm talking about. I THANK BOTH OF YOU WITH EVER FIBER OF MY BEING! Thank you for being awesome!
RACHEL A
|
Overall Experience
Rating:
5.0
Very convenient to access individual lockers. Climate-Controlled, Courtesy Carts and Restrooms make moving quite easy.
Chris R
|
First Impressions
Rating:
5.0
Everyone at this location is helpful and friendly. They go out of their way to help. I would highly recommend using this locate for storage, supplies or truck rental.
LINDA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer C
|
Overall Experience
Rating:
5.0
Kimberly De La Torre was super nice and helpful. First rate!!
Jennifer C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gerald E
|
First Impressions
Rating:
5.0
We couldn’t have been happier with our experience. We have used this facility on several different occasions and will is no other. Kim and her tam provide exceptional service!.
PAUL H
|
Overall Experience
Rating:
5.0
The staff is always professional and well organized
Lisa S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIEL G
|
First Impressions
Rating:
5.0
The staff, especially Kim, were very helpful and the facility was immaculate and safe. Thank you, Caroline Boutte
CAROLINE B
|
Overall Experience
Rating:
5.0
I found the staff pleasant and patient, even when faced with my irritated wife (when she would forget to sign out on a previous visit and would be locked out) I had a great experience.
james w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taylor M
|
First Impressions
Rating:
5.0
Great team. Very helpful!
Stephen S
|
First Impressions
Rating:
5.0
All staff was always extremely helpful, friendly and knowledgeable with any of my questions or concerns....thank you for a safe and clean location for my furniture and belongings.
Muriel P
|
Overall Experience
Rating:
5.0
Kim was ALWAYS a pleasure to work with - From the day I rented my first storage unit 8+ years ago until Wednesday, 6/23/2020, when I closed out my last 3 units.
The ONLY reason I am no longer renting any storage units at the Easton, MD facility is because I have moved back to CT.
Kim was one of the first people who welcomed me to Maryland when I moved from Connecticut in April 2011 so it’s fitting that she was the last one to wish me well when I left.
Kim is a true gem and U-Haul is EXTREMELY fortunate to have her.
Sincerely,
Dottie Campbell
Dottie c
|
Overall Experience
Rating:
5.0
Kim and her staff are extremely helpful and customer service is excellent
LYNDA K
|
Online Move In
Rating:
5.0
Kim was so welcoming and helpful. She took me to my unit and showed me how to access the building.
Katherine R
|
First Impressions
Rating:
5.0
Kim is lovely and a great professional
Marcelo A
|
Overall Experience
Rating:
5.0
Thank you for being understanding when i was late at times. Ms kim thank you so much
charlotte b
|
Overall Experience
Rating:
5.0
Staff was always helpful; and the facility was spotless. Every single time I was there, I passed a staff person cleaning,,and this was Even before the corona virus,
terri p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lashay E
|
Overall Experience
Rating:
5.0
We have used multiple storage units over a ten year period. Kim has always been AWESOME.
WOODY D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
terri p
|
First Impressions
Rating:
5.0
They were very helpful.
Robert V
|
Overall Experience
Rating:
5.0
The lady at the front desk was very polite. Answered all the questions that I had. Very clean storage units. Great prices. I highly recommend.
Lashay E
|
First Impressions
Rating:
5.0
Thank you for helping to make our move to Eastern, Maryland, easier.
W C
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff. An excellent experience.
Karen M
|
Overall Experience
Rating:
5.0
Great people to work with. My experience could not have been better.
Ernist S
|
Overall Experience
Rating:
5.0
Great service, clean, well lite. Basically everything you need to ensure your belongings are protected. KELLY..... Was amazing, she went way above and beyond to assist. Thank you Kelly for everything.
FELIX C
|
Overall Experience
Rating:
5.0
The person providing service was courteous and professional. Her briefing was helpful and made my wife and me comfortable storing our belongings
W C
|
First Impressions
Rating:
5.0
Great service and equipment. The move went very smooth with UHaul.
Kayla R
|
First Impressions
Rating:
5.0
Kim, the rep who helped me, was fantastic. Very knowledgeable and nice.
AMY D
|
First Impressions
Rating:
5.0
Excellent service! Friendly and funny staff and very accommodating. I would very much recommend.
Danae W
|
First Impressions
Rating:
5.0
Facility was immaculate and the staff fantastic! Thank you Miss Kim for your kindness and found friendship over the years! God Bless!
MARK F
|
Overall Experience
Rating:
5.0
Very friendly, personable and professional staff.
Peter S
|
Overall Experience
Rating:
4.0
👍👍👍
Andrew V
|
Overall Experience
Rating:
5.0
Very well run facility.
Tobe C
|
Overall Experience
Rating:
5.0
Awesome experience
pady s
|
Overall Experience
Rating:
5.0
Excellent facility; helpful and knowledgeable staff. I highly recommend this facility.
JUDY F
|
Overall Experience
Rating:
1.0
Facility was nice ....however, I just got furniture out & have items badly damaged. Antique Dining room table, side table, sofa/chairs "discolored" from temperature issues! Contact me asap!!!
