Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was always extremely helpful. Answered my questions in full and went the extra step to let me know of additional features, services and, pricing. Very well-run facility.
BRIAN H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES S.
Rating:
4.0
Location did not open on time both when I was picking up and returning. Oil needed to be changed.
ASHLEY H.
Rating:
5.0
Customer did not leave a comment.
CONSTANCE C.
Rating:
5.0
Customer did not leave a comment.
Jeremy Y.
Rating:
5.0
This is a very well managed and secure location. We rented a storage place for a number of years. It was easy to rent the space and very easy to close our space. The Uhaul website is also very customer friendly. The price was competitive.
VALERIE K.
|
Overall Experience
Rating:
1.0
Not very informative
Kevin W.
Rating:
5.0
Suggest directing equipment returns to the rear of the building. Pulled into the designated spot in front, no one arrived so went in. Had to back the trailer up to get to rear. Just direct people to the rear for drop off. Much easier.
JOHN F.
Rating:
5.0
Customer did not leave a comment.
Thom V.
Rating:
5.0
***It would be nice to have the ability to speak to local office.
Also, I left a blanket in the van and have been trying to get someone in the phone for about an hour now.
KIMBERLY W.
Rating:
3.0
Customer did not leave a comment.
RICHARD C.
Rating:
5.0
Customer did not leave a comment.
Daniel R.
Rating:
5.0
Drop off was smooth and easy.
caitlin B.
Rating:
5.0
Customer did not leave a comment.
MARY B.
Rating:
5.0
This location very well managed. Knowledgeable, pleasant and efficient staff. Clean. Safe. An excellent experience.
EDWARD D.
Rating:
3.0
I was suppose to pick up a 12' trailer in Grasonville but U-Haul messed up the reservation and had a different date for the reservation. I had a copy of my reservation which indicated the correct date. I had to travel 30 minutes further to pick up a 15' truck rather than a trailer. The staff was very helpful and accommodating in providing me the truck at the location in Easton.
Steven C.
Rating:
5.0
This is the same U-Haul location from which I rented a pickup truck - I think it may have been the same truck - several weeks ago. The people at the location couldn't be any nicer - they were the same from my prior rental experience - they recognized me, I recognized them, we chatted a bit, and I was on my way. Being a busy Saturday morning, my call to the local number was routed to a remote location, which worked out fine. The remote agent was extremely pleasant and helpful, secured my rental, and I'm happy to provide another positive review.
DOUGLAS C.
Rating:
5.0
Customer did not leave a comment.
Theodore L.
Rating:
5.0
Customer did not leave a comment.
DONNA S.
Rating:
3.0
Have equipment that works. The transmission was obviously slipping , there was problems with the starter and the seatbelt didn't work.
ANDREW W.
Rating:
5.0
Wheels on truck were out of balance and truck shook between 65-75 mph.....should check wheels for proper balancing before offering truck as a rental
CHARLES N.
Rating:
5.0
Staff were professional and on point! Great job!
Charles F.
Rating:
5.0
Needed a 9' panel van for two hour local use. U-Haul made the process easy and in 30 minutes I had the van. Thank you Elijah for your help.
JAMES P.
Rating:
5.0
Service is great with flexibility if needed for extra time with truck. Second time used, both times had no problems.
WILSON H.
Rating:
5.0
Customer did not leave a comment.
Robert M.
Rating:
1.0
Customer service terrible. Hailey was very rude and spoke in a very unprofessional tone. Cultural competent courses are needed at this location.
CATHERINE S.
Rating:
5.0
Customer did not leave a comment.
Laya W.
Rating:
4.0
Customer did not leave a comment.
Cathleen M.
Rating:
5.0
Customer did not leave a comment.
TERRY H.
Rating:
5.0
Customer did not leave a comment.
Aaron M.
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First Impressions
Rating:
4.0
Customer did not leave a comment.
CAROLE B.
Rating:
5.0
Great staff and location
KENNETH S.
Rating:
4.0
Customer did not leave a comment.
Bomaya K.
Rating:
5.0
Customer did not leave a comment.
JACQUELINE W.
Rating:
1.0
I sent an email to Kim the manager regarding my experience
Christine S.
|
First Impressions
Rating:
4.0
You aren't asking the right questions
Clint W.
Rating:
5.0
Kim and Kelly have been there for my whole experience. They understood what happened and I would like to THANK BOTH OF THEM! Kim and Kelly went above and beyond. It literally brings me to tears to think about how they understood blow by blow as I went through the hardest time of my life. Kim and Kelly both need to be recognized for all they have done. I'm not going into details here but they will know exactly what I'm talking about. I THANK BOTH OF YOU WITH EVER FIBER OF MY BEING! Thank you for being awesome!
RACHEL AND JOHN A.
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Overall Experience
Rating:
5.0
Agent at the counter was great!
MICHAEL O.
Rating:
5.0
Very convenient to access individual lockers. Climate-Controlled, Courtesy Carts and Restrooms make moving quite easy.
Chris R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel G.
Rating:
5.0
Customer did not leave a comment.
DANIEL C.
Rating:
1.0
Customer did not leave a comment.
SOTERO P.
Rating:
3.0
I got pulled over because there wasn't a license plate on the car transporter I rented. Also the young man who prepared the equipment for rental was rude and not wearing a mask while inside the office even though there were signs on the entrance to the building.
JON S.
Rating:
5.0
Everyone at this location is helpful and friendly. They go out of their way to help. I would highly recommend using this locate for storage, supplies or truck rental.
LINDA S.
|
First Impressions
Rating:
5.0
We only rented a trailer for a couple of hours but it was a good experience for us and we have no complaints.
PAUL D.
Rating:
5.0
It would be helpful if when renting a vehicle unless you are doing a one way move to be able to prepay for the rental online.
ZAKEE C.
Rating:
5.0
Very nice and clean location.
ANTHONY N.
Rating:
5.0
The staff at Easton was incredibly friendly and very professional. I highly recommend this UHaul location!
Kevin F.
Rating:
5.0
Customer did not leave a comment.
Jennifer C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES S.
Rating:
5.0
Customer did not leave a comment.
ROBERT M.
Rating:
5.0
Kimberly De La Torre was super nice and helpful. First rate!!
Jennifer C.
|
First Impressions
Rating:
5.0
I signed up to use truck share and there was nothing about it that worked. When I tried to pick up the truck, the website was not working (could not find my location so I ended up having to go in. The lady, Kim, assisted me.
Sharon D.
Rating:
5.0
Excellent service.
RONALD A.
Rating:
4.0
Customer did not leave a comment.
Anna A.
Rating:
5.0
Customer did not leave a comment.
Robert C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert C.
Rating:
5.0
Service by Brooke and Kimberly was excellent, very friendly and helpful. I was also very pleased with the cargo van that I rented, however I was surprised that the fairly-new vehicle did not have a USB port for charging.
Peter F.
Rating:
3.0
Your app and website is very frustrating to use. I attempted to pick up with a reservation made in-app but the app would not accept my alternate contact info.
erik M.
Rating:
1.0
Horrible service. Employees are family members of the owner, and it shows with the unprofessional way they behaved.
CLEMENT A.
Rating:
5.0
The personnel were efficient and helpful and were wearing masks.
Nolan M.
Rating:
5.0
Customer did not leave a comment.
Gerald E.
|
First Impressions
Rating:
5.0
large clean well maintained facility. Very helpful staff. Great location and convenient to use with plenty of different types of rental U-haul vehicles.
BECKYCHRISTENE S.
Rating:
5.0
Customer did not leave a comment.
Paul W.
Rating:
5.0
We couldn’t have been happier with our experience. We have used this facility on several different occasions and will is no other. Kim and her tam provide exceptional service!.
PAUL H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brian B.
Rating:
5.0
Over the past number of years we have used U-Haul it has been a great experience each time. We used another vendor before and had trouble renting there cargo van. Either it was not ready when we went to pick it up or they had trouble finding a van for us. That was three years ago. Hope U-Haul maintains their level of customer support. Did have one issue was the long wait time getting to a customer support person. This may be due to the current COVID virus issues. I was taken care of but just had to wait on hold for a bit.
Aaron H.
Rating:
5.0
There really is no room for improvement. I've rented from this location at least a half dozen times. The staff are always friendly and efficient; and I have always gotten the truck I reserved, precisely when I reserved it.
Patrick F.
Rating:
5.0
The staff was prompt with the check-in. Positive experience all around.
Murray F.
Rating:
5.0
I was very pleased overall
DEAN T.
Rating:
5.0
The staff is always professional and well organized
Lisa S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIEL G.
|
First Impressions
Rating:
5.0
Customer service was great and worked really hard to get me the best deal. They were awesome!
April S.
Rating:
5.0
Customer did not leave a comment.
anthony F.
Rating:
5.0
Customer did not leave a comment.
john E.
Rating:
5.0
We were just a little late dropping it off and they told us we would not be charged however we received a $20 bill that had been charged to our account.
Mary D.
Rating:
5.0
Customer did not leave a comment.
Allen R.
Rating:
5.0
Customer did not leave a comment.
Gerald J.
Rating:
5.0
Experienced Staff who took me through the process quickly.
Michael W.
Rating:
5.0
Customer did not leave a comment.
TSHOMBE L.
Rating:
5.0
The staff, especially Kim, were very helpful and the facility was immaculate and safe. Thank you, Caroline Boutte
CAROLINE B.
|
Overall Experience
Rating:
5.0
I found the staff pleasant and patient, even when faced with my irritated wife (when she would forget to sign out on a previous visit and would be locked out) I had a great experience.
james w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANK S.
Rating:
5.0
Customer did not leave a comment.
Taylor M.
|
First Impressions
Rating:
5.0
I completed everything online and yet something went wrong so it ended up taking lots of time in person. That was frustrating since I was on a timeline.
Adeline T.
Rating:
5.0
A welled oil minchine
RANDAL L.
Rating:
5.0
Customer did not leave a comment.
AMANDA S.
Rating:
5.0
Great service - easy to pick up and return. And very economical for those pick ups when you need more space than your car -
Donna H.
Rating:
5.0
Customer did not leave a comment.
Richard K.
Rating:
5.0
Customer did not leave a comment.
jeremy W.
Rating:
5.0
Great team. Very helpful!
Stephen S.
|
First Impressions
Rating:
5.0
Nothing
Stephen S.
Rating:
5.0
Nothing. The ladies Kim and Kim were wonderful
jayne F.
Rating:
5.0
I don't believe you can do anything to make our experience any better from our storage rental last February through our entire move with the truck & transport. Kim and her team were beyond friendly and competent and handled our whole transaction in the most professional way. We can't thank them enough and would recommend this without hesitation!
STANLEY S.
Rating:
5.0
Customer did not leave a comment.
Nola B.
Rating:
5.0
Great customer service.
F GRAHAM L.
Rating:
5.0
All staff was always extremely helpful, friendly and knowledgeable with any of my questions or concerns....thank you for a safe and clean location for my furniture and belongings.
Muriel P.
|
Overall Experience
Rating:
5.0
Kim was ALWAYS a pleasure to work with - From the day I rented my first storage unit 8+ years ago until Wednesday, 6/23/2020, when I closed out my last 3 units.
The ONLY reason I am no longer renting any storage units at the Easton, MD facility is because I have moved back to CT.
Kim was one of the first people who welcomed me to Maryland when I moved from Connecticut in April 2011 so it’s fitting that she was the last one to wish me well when I left.
Kim is a true gem and U-Haul is EXTREMELY fortunate to have her.
Sincerely,
Dottie Campbell
Dottie c.
|
Overall Experience
Rating:
3.0
Have gas tanks checked somehow to know they are actually full. I put in over $13 to supposedly go 21 miles. I know trucks are harder on mileage but that is outrageous and staff said they couldn't do anything. My fault because I didn't tell them ahead of time. How would I know it wasn't ‘actually' full?
DANIEL G.
Rating:
5.0
Remarkably easy, swift, and worry free to return the trailer. Courtesy staff and extremely helpful. Thank you.
Edward T.
Rating:
5.0
Very friendly and helpful staff!
Also an exceptionally attractive facility!, pretty inside, parking lot, lovely plantings! Someone there obviously cares!
Lynn K.
Rating:
5.0
Customer did not leave a comment.
William G.
Rating:
5.0
Customer did not leave a comment.
Steven K.
Rating:
5.0
Keep doing what you guys are doing. Friendly staff, small town feel. Clean, dependable equipment. Use them for all my moving/hauling needs.
DONOVAN M.
Rating:
5.0
Customer did not leave a comment.
BRIAN N.
Rating:
5.0
Kim and her staff are extremely helpful and customer service is excellent
LYNDA K.
|
Online Move In
Rating:
5.0
Kim was so welcoming and helpful. She took me to my unit and showed me how to access the building.
Katherine R.
|
First Impressions
Rating:
5.0
Kim is lovely and a great professional
Marcelo A.
|
Overall Experience
Rating:
5.0
Great service and friendly staff.
CHARLES B.
Rating:
5.0
The entire experience was very good. The staff was helpful and the equipment performed as expected.
Michael P.
Rating:
5.0
The initial designated receiving location would not accept the trailer when I arrived. They stated that they no room and had texted an alternate location. I did not receive the text. The alternate location listed above had no idea I was coming, but thankfully still accepted the trailer.
Delburt J.
Rating:
5.0
They are as good as it gets??
Donna H.
Rating:
5.0
Thank you for being understanding when i was late at times. Ms kim thank you so much
charlotte b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul M.
Rating:
5.0
Customer did not leave a comment.
Daniel V.
Rating:
5.0
Nothing. Everything and everyone was great!
ROBIN P.
Rating:
5.0
Customer did not leave a comment.
gary D.
Rating:
5.0
Customer did not leave a comment.
Chris H.
Rating:
5.0
Customer did not leave a comment.
Steven M.
Rating:
5.0
Staff was always helpful; and the facility was spotless. Every single time I was there, I passed a staff person cleaning,,and this was Even before the corona virus,
terri p.
|
Overall Experience
Rating:
5.0
Everyone was really helpful and the rental process was well explained and went smoothly. Would definitely use again.
Lorraine D.
Rating:
4.0
During both of my rentals the computer system keeps crashing at the site. Poor Brooke and Kim are very apologetic. They were very helpful.
joe A.
Rating:
5.0
Customer did not leave a comment.
Lashay E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lashay E.
Rating:
5.0
Windshield wipers were completely deteriorated and wiper fluid empty. Other than that. Completely fine.
Keith B.
Rating:
5.0
Sandra and her counterpart were fantastic
Samuel H.
Rating:
5.0
We have used multiple storage units over a ten year period. Kim has always been AWESOME.
WOODY D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
terri p.
|
First Impressions
Rating:
5.0
They were very helpful.
Robert V.
|
Overall Experience
Rating:
5.0
The lady at the front desk was very polite. Answered all the questions that I had. Very clean storage units. Great prices. I highly recommend.
Lashay E.
|
First Impressions
Rating:
5.0
Thank you for helping to make our move to Eastern, Maryland, easier.
W CLINTON P.
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff. An excellent experience.
Karen M.
|
Overall Experience
Rating:
5.0
Great people to work with. My experience could not have been better.
Ernist S.
|
Overall Experience
Rating:
5.0
Great service, clean, well lite. Basically everything you need to ensure your belongings are protected. KELLY..... Was amazing, she went way above and beyond to assist. Thank you Kelly for everything.
FELIX C.
|
Overall Experience
Rating:
5.0
The person providing service was courteous and professional. Her briefing was helpful and made my wife and me comfortable storing our belongings
W CLINTON P.
|
First Impressions
Rating:
5.0
Great service and equipment. The move went very smooth with UHaul.
Kayla R.
|
First Impressions
Rating:
5.0
Kim, the rep who helped me, was fantastic. Very knowledgeable and nice.
AMY D.
|
First Impressions
Rating:
5.0
Excellent service! Friendly and funny staff and very accommodating. I would very much recommend.
Danae W.
|
First Impressions
Rating:
5.0
Facility was immaculate and the staff fantastic! Thank you Miss Kim for your kindness and found friendship over the years! God Bless!
MARK F.
|
Overall Experience
Rating:
5.0
Very friendly, personable and professional staff.
Peter S.
|
Overall Experience
Rating:
4.0
👍👍👍
Andrew V.
|
Overall Experience
Rating:
5.0
Very well run facility.
Tobe C.
|
Overall Experience
Rating:
5.0
Awesome experience
pady s.
|
Overall Experience
Rating:
5.0
Excellent facility; helpful and knowledgeable staff. I highly recommend this facility.
JUDY F.
|
Overall Experience
Rating:
1.0
Facility was nice ....however, I just got furniture out & have items badly damaged. Antique Dining room table, side table, sofa/chairs "discolored" from temperature issues! Contact me asap!!!