Customer Reviews for U-Haul Moving & Storage of Eastpoint

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Eastpoint

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Beverly W. on

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Thank you??

AMY L. on

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Walter D. on

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Quron C. on

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Michele F. on

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Great quick friendly service!

April G. on

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The staff here is AMAZING!!!

Daniel C. on

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April helped us on our check in and was more than willing to make sure we knew how to access the building. Trailer worked great and towed like a dream.

Stuart B. on

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I was told that the mileage was 99cents only to find that it was really 129per mile.

Eliza R. on

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James C. on

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Very friendly staff!

Jeffrey D. on

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Picked up using the 24/7 option. Fast and easy except that it said the van was to the right of the front entrance. Which would have been if coming out of the building. Truck were actually parked to the left of the lock boxes facing them.

James H. on

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The agent that handled this transaction was professional and courteous. She completely explained the rental process and what was expected of me upon returning the vehicle. This did indeed simplify the entire procedure.

Thomas F. on

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The pick up location was excellent. The drop off location leaves something to be desired. It was patio a convenience/ liquor store. I had to wait for them to finish with a delivery before I could check in. I had to unhook and put the trailer in a spot myself.

Christopher R. on

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Brittany O. on

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Christian R. on

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Kexin M. on

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customers should learn how to fill gas to just 'Full'

David B. on

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Raymond B. on

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Everything was great.Customer service superb!!

Bonnie H. on

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Ukneeca B. on

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The dolly I had was damaged and the ramp kept falling off while pulling the vehicle up the ramp. Luckily, I have a quick reactions, but I believe that is why the dolly was damaged

Maria C. on

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Got double charged - terrible experience

Laura M. on

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service associate tried to charge me twice for safe plus insurance and an extra day rental. I had my receipt and showed I paid for insurance in va beach and only rented for sat 0800 to Monday 0900. Never asked for extra day and was returned at 855am Monday. Associated seemed confused with the charges and consulted with management who cleared the charges, overall was a good experience.

David H. on

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Overall, great experience. Later weekday hours would have been nice, but not crucial.

Richard R. on

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Joe C. on

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jeffrey C. on

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Matthew R. on

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David H. on

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Excellent experience. Staff was very helpful with my Cargo Trailer rental.

Colleen W. on

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Margo W. on

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The facility is clean and well lit but the staff are not friendly.

Dwayne S. on

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Cashier asked for my drivers license and credit card handed her both she after i had my hand out sat them down on the counter when I bought the truck back I sat in the service line with nobody in line but me no one came out to help if it wasn't for the man parking another truck for uhaul I don't think nobody would have come out to check me in without me going inside the store.

Nicole O. on

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I have emailed the GM listed in my email for this location. I have nothing further to say at this time.

Mary S. on

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Thank you it's clean and your representative did a good job .Very patient

Isseu F. on

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Jeneen B. on

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Slow process checking out

Joseph W. on

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I ran into problems the moment I rented a storage unit by receiving an increased rate from what was stated upon making a reservation. Store manager never called to clear up the problem!

Donald E. on

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VERY PROFESIONAL,PERSONEL VERY POLITE. FIRST CLASS OPERATION...…...THANKYOU VERY MUCH DONALD EDWARDS

glenda m. on

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So far so good Great rates and wonderful customer service

ELVIS C. on

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Very pleasant and helpful.

Joyce G. on

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The facilities are clean, in good shape. The process was easy to use. The staff were very helpful.

ELVIS C. on

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Very polite and helpful with all my questions.

john k. on

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We had a wonderful experience with the facility and your staff. Coming back in the future for sure.

Kellesha M. on

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Great customers service!

Elaine W. on

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OMG this place is the best ever you guys made this so easy for me thanks

Robert P. on

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very helpful and professional

Jeffery M. on

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I love the new location

Edward P. on

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No one is on the same page there. Also, charged with out authorization. Edward in UBOX was the only helpful person. No one communicates and company as a whole is far below what it should be!

Deborah T. on

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your representative was very nice and professional

Jacquetta Y. on

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Very nice!

marcus f. on

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Very courteous and helpful during a stressful time. Amanda and her team were beyond helpful. They were more interested in providing excellent service than making a dollar. Will return! Thank you. A+A+

Steve R. on

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The experience was beyond perfect. The U-haul staff were more than professional and, the space that I've temporarily aquired was clean and perfect for my needs. Much thanks to everyone at U-HAUL..