Customer Reviews for U-Haul Moving & Storage of Eau Claire

4,058 reviews

603 N Hastings Way   Eau Claire, WI 54703
(Corner of Birch and Hastings)

(715) 835-1864

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(715) 835-1864

603 N Hastings Way
Eau Claire, WI 54703
(Corner of Birch and Hastings)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Smooth transaction, they are well versed.

MARIE R. 
Rating:
5.0

Fast and friendly service!

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Lou G. 
Rating:
4.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Check the play in steering wheel and one of the rear tires are low.

Tom G. 
Rating:
5.0

I have always used uhaul for my moving. I am happy with their service and staff.

Mary S. 
Rating:
4.0

Customer did not leave a comment.

rodney J. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
5.0

Check in was very smooth and professional. Check out even better. Very impressive.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE N. 
Rating:
4.0

Friendly - quick and easy. But he did not have the power to remove the over milage (which was the fault of U-Haul, not us. So then we were charged and I had to jump through the hoops of getting that removed the next day.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

Ed N. 
Rating:
4.0

Better instructions on the checkout process

Jacqueline R. 
Rating:
5.0

Very professional and speedy at drop off. A very pleasant experience.

Mark S. 
Rating:
5.0

The dropoff was amazing, guy was super helpful, could not have gone smoother

Andrew C. 
Rating:
3.0

Super friendly and helpful

JULIE M. 
Rating:
4.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Improve computer speed??? Agents waiting too long for computers to update before moving on to next question.

Donald G. 
Rating:
5.0

It was great just way it is, thanks.

Carol F. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
3.0

Customer did not leave a comment.

aimee W. 
Rating:
4.0

Everything was great except gas level. I was told it was at half when it was a little under. Not that big of a deal but it was an extra few dollars to refill to that level even after my in town travels. Besides that I received great customer service!

Jayke M. 
Rating:
5.0

Everything was great. Thank you!

Kobi H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

GongPeng Y. 
Rating:
5.0

Staff was very knowledgeable and helpful, and the trailer was clean and everything worked as it should (including the lights!). Definitely recommend U-Haul and this location!

Michae B. 
Rating:
5.0

Customer did not leave a comment.

Hailey M. 
Rating:
5.0

603 N. Hastings is a well run location. The staff is friendly and helpful. It is a convenient location and we like having newer vehicles for our deliveries. After running the numbers, we discovered it was more cost effective to rent from U-haul than the maintenance, insurance and upkeep of our old work vehicle. We sold it and now rely on U-haul when we need a van or truck. It was a great decision.

LORIN K. 
Rating:
5.0

Only thing I would say is I noticed the check engine light was on. Great staff to work with!

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

Two rentals in the past 3 months, excellent service both times!

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Blake H. 
Rating:
3.0

I know the GM was short staffed and prior customer had an issue of not returning truck earlier that truck was not able to be cleaned properly. Tough for a Saturday. The GM also didn't have enough dollies that I was given a appliance dolley...it just was super heavy to use that we ended up not using at all. Although UHaul online still did not display the correct location and added some inconvenience, I'm just glad my move is over.

VICTORIA S. 
Rating:
5.0

The trailer damaged the door on my car. I wish having the door open while loading was ok to see what you are doing. People don't always have another person to watch.

David T. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
3.0

Customer did not leave a comment.

Chris C. 
Rating:
4.0

Customer did not leave a comment.

Ken B. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Friendly & Fast.

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

Sandra Z. 
Rating:
5.0

Include atleast 50 miles to the package. The 31 mileage bearly enough for me to travel from pickup location to my house to load and drop off is also another 10 miles pass my town when there's a uhual location in my area.

Cheng C. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

miguel A. 
Rating:
5.0

Customer did not leave a comment.

Trevor F. 
Rating:
5.0

Super helpful and efficient - made the drop off experience easy.

JULIE M. 
Rating:
5.0

Everything was excellent from customer service to the guy accepting the vehicle return

Ron M. 
Rating:
5.0

All good here, thank you

Nathan E. 
Rating:
5.0

Customer did not leave a comment.

TODD C. 
Rating:
5.0

Customer did not leave a comment.

Debbie G. 
Rating:
3.0

Customer did not leave a comment.

shari B. 
Rating:
4.0

Customer did not leave a comment.

Luke M. 
Rating:
1.0

The General Manager is very rude and disrespectful. She will curse, throw things and act as if she has done nothing wrong. She needs training on how to deal with customers or be fired. I would never recommend anyone rent from this location. I would avoid this location at all cost, if you can rent from any other location PLEASE DO SO!!

VANESHA B. 
Rating:
5.0

Excellent customer service! You don't find that very much these days. Above and beyond what I expected. Thank you!!

Timothy A. 
Rating:
5.0

nick is great

Dean S. 
Rating:
5.0

Customer did not leave a comment.

Zachary L. 
Rating:
5.0

Staff made this experience great. Truck was fine but the manager that checked me/got me my truck and then the return worker were EXCELLENT! Please let them know how much I appreciate their attitude and effort. TOP NOTCH!

JEFFERY C. 
Rating:
5.0

The person that assisted me was nothing short of fantastic. It was the second time we had dealt with the Uhaul location and the second time we had dealt with the young woman. ( Kylie I think?) She was knowledgeable and efficient and made the experience easy and enjoyable. The returns have been equally as simple. When are needs require another rental, we will certainly utilize this establishment again!

Michael B. 
Rating:
5.0

Service was quick and good!

Robert S. 
Rating:
5.0

nick is great and always very helpful

Dean S. 
Rating:
5.0

Customer did not leave a comment.

Dean M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Hallie S. 
Rating:
5.0

We had a tire on the uhaul blow out on the hwy while driving our packed uhaul to our destination. We pulled off the road and contacted road assistance through uhaul. The communication updates and ETA for help to arrive was fantastic. What could have been the pitfall of the day, was brightened by the concern/care service that was shown throughout the process. Definitely recommend

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

A+

John P. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

The staff working at the Hastings U-Haul were extremely helpful and accommodating. Moving is awful but those two made it a little easier.

Jacob B. 
Rating:
5.0

I've rented from this location at least 6 times in the past year or two. Equipment is consistently functional and clean. Service is friendly and helpful. No need to change anything.

Thomas T. 
Rating:
5.0

Great staff, clean and organized.

Shawn H. 
Rating:
5.0

Great customer service! Extremely helpful on pickup. Friendly as well!

Pamela F. 
Rating:
5.0

The two staff that meet me when i picked up the truck were very professional, helpful and very timely. The who process took maybe 10 minutes. Much better than in prior experiences.

Tim C. 
Rating:
5.0

Quick and professional on a very busy day. Made sure I was able to get my vehicle checked in as quickly as possible.

Christopher S. 
Rating:
3.0

Truck needed new front shocks and bushings. I could turn the wheel back and forth 5 inches and wouldn't affect the direction of the truck. Constant wandering of the front end for 1300 miles. Also the left mirrors upper and lower were cracked when truck was rented to me, about 20% of the mirror was missing.

Randall S. 
Rating:
4.0

Customer did not leave a comment.

Cheryl J. 
Rating:
4.0

The U-Haul on-line application is glitchy. Not an issue with this Rental Pick Up location. I have experienced this more than on this occurrence. We had to do a paper application when I arrived at the pick up location due to the corporate app not working properly. The Personnel were able to adjust but it did take extra time.

Thomas B. 
Rating:
5.0

The new office manager is super and so good at all she does

Donna G. 
Rating:
4.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Claire C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

No improvements. Thanks uHaul.

Jeff S. 
Rating:
4.0

Drop off was great. The woman there was on top of a busy return day.

Sue M. 
Rating:
3.0

The facility and equipment were fine. The staff should probably refrain from complaining about difficult customers in front of other customers.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Colleen S. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Jenna M. 
Rating:
5.0

Smooth and simple. Loved it.

Catherine L. 
Rating:
2.0

I had been late to return my equipment by less than an hour due to getting stuck behind a train and then a vehicle accident out on some back country roads which had the road closed down for some time. Once I arrived at the uHaul location I asked the guy how he was doing and he said "oh could be better, you're a little late". I explained what happened and he then said someone missed their pick up time due to me being late. I explained there was nothing I could have done. He still charged me $40 for an extra day. I asked if there was anything that could be done and he said no. I then arrived home and saw I had to missed calls and voicemails from a mainland China number. My phone's spam filter automatically blocks calls from numbers that are not in the United States or are listed as private due to the high likely hood of them being spam. In the messages the general manager, Holly, left some very snippy and rude messages saying to "not turn my phone off on her" and to "return her equipment immediately". I highly suggest that 1. get a phone number that is listed in the USA. 2. the equipment belongs to uHaul, not you. It is not "your equipment". and 3. at the time Holly called me I was past my traffic jam and was driving a 20' truck with a trailer attached, would you prefer I answer your multiple phone calls or concentrate on the road so as not to crash "your equipment". Overall, very displeased with uHaul Moving and Storage of Eau Claire located on Hastings and will NOT be returning to this location nor will I be sending any family or friends here.

Dylan G. 
Rating:
5.0

Can't think of anything that would have made my experience better.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

wayne G. 
Rating:
5.0

Customer did not leave a comment.

terry D. 
Rating:
5.0

Customer did not leave a comment.

Claire K. 
Rating:
4.0

Customer did not leave a comment.

joshua J. 
Rating:
5.0

Customer did not leave a comment.

Stacy A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Na

Erica J.  |  Overall Experience 
Rating:
3.0

Dealing with the staff was good but I am giving an average rating because my box didn’t arrive on time. It was left at the departing office for more than two weeks and it arrived four days late.

manju c.  |  Overall Experience 
No reviews have been submitted for this location.

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