Customer Reviews for U-Haul Moving & Storage of Eau Claire

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Eau Claire

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Luke R.
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Customer did not leave a comment.

Steven K.
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Kevin H.
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Melvin B.
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The team members who helped were easy to work with. Thank you.

Daniel K.
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U. S.
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Whenever I go there, they ask me to take pic of my driving license. I don't really know why uhaul company creates individual account so that it is easy when we rent uhaul. It is really uncomfortable for me to give my ID to strangers.

Timothy C.
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Jessica N.
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CHRIS B.
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Only critical comment is that it would have been nice to be able to pick up the truck and auto trailer at the same place I had my two storage units. Everyone was helpful at both locations and I know it was not in their control.

MICHAEL M.
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The manager has established a very simple process for picking up!

John W.
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Craig S.
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Great place with great people! Excellence service too!

Alan S.
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Great, friendly service. Very clean facility including the bathroom. Thanks.

Blake H.
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Overall very fast check out and return: No issues. When I picked up the trailer there was some snow inside from previous use. Not the worst thing. Took 2 minutes to sweep out. For going from 9/10 to 10/10 it would be good to make sure trailer is totally swept out before renting to next customer. Overall very easy and good value.

Kenneth D.
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It had one running light out, but otherwise rest of lights worked. Towed well behind my Jeep, no issues.

Nicole P.
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Just had an old truck with some annoying issues like the door closing tight. Always had to double shut it. But the team in Eau Claire made moving alot easier and were very flexible to work with . Highly recommend Fritz and his team!

Jeffrey L.
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Had to change trucks because of a bad vibration in our first one. 2nd truck was great. Very happy with the response and service I received. A++

Jessie B.
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Michael C.
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This is like the fourth time I've used this location in as many years, the renovations are nice but the helpful team that is knowledgeable is what makes

Gerard W.
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PATRICK B.
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James S.
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Stacy S.
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Joshua S.
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Josh L.
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Even when I was at the wrong location for pick up, they accommodated me. Thank you very much!

Felicity K.
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Kelly S.
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Great customer service!!

EDWARDJOSEPH R.
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Friendly and quick

Christine W.
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Andrew was very helpful and courteous! Got me everything I needed to make my move. Check in was easy and drop off even easier! Thanks Andrew!

Marsha B.
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Lenora L.
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Terry B.
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the place was nice and clean. they were adequately staffed. everything went smooth with the rental

Blake H.
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Lori M.
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Mark G.
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Lori B.
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David H.
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Delores K.
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Nathan E.
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Damage happens, but sharp edges from dented metal really tore up one of my straps. I think with a hammer and a file the trailer wouldn't have sharp edges anymore. Also, the counter lady was super cheerful and had a wonderful personally. Great to see in these times and deserves praise.

Charles H.
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Charles M.
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Keep the same customer service person. She is great.

Debra W.
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Matthew M.
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Darrin V.
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curtiss G.
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Kevin H.
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The pickup location was just in a very small lot, made it difficult to navigate to the proper exit.

Craig H.
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Quick easy and affordable.

Scott N.
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KATHLEEN E.
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Wyatt E.
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Linda M.
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None

John B.
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Bad news - good news .... Bad news - I had to pick up my trailer 90 miles from what my original reservation asked for - good news - at least they told me 48 hours ahead of when I was scheduled to pick it up so I could plan.

David J.
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Michelle P.
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Lady behind the counter wasn't wearing a mask.

Scott J.
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Earlier this spring I rented a truck from the same location excellent service excellent customer care... My experience this time renting a truck was they really didn't care... did know where the trucks were.... didn't clean them.. didn't really have any interest in the customer. An example is, instead of giving the keys she made me go outside to a lockbox and get the keys out of it

david F.
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Very good friendly service

John J.
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I dropped off the truck after hours, so it's hard to rate the location.

Christopher P.
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Michael B.
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Abby H.
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Sirissa K.
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Connor G.
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Only one employee was working at the time, so we had to wait a significant amount of time to get the trailer and were late to where we needed to be.

Mark G.
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Jennifer F.
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I had reserved the truck and trailer online and checked in that morning to make sure I wouldn't have to wait long for pickup at the UHAUL location. We ended up waiting 45 minutes as the customer service rep had to re-enter it all. No fault of theirs, but just frustrating because we were on a limit. Otherwise, very friend staff and the rental return went smooth.

Ron M.
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Craig B.
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MONTGOMERY T.
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Great job also!

Jeffrey H.
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Dustin L.
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Thank you! Everything went very smooth

James C.
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Keep better records of trucks and mileage.

John K.
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Kevin M.
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Susan P.
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Geoffrey K.
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Employees are very lax about wearing masks. I had to ask the general manager to mask up and one young female employee flat out refused. I do not feel safe in this location during a pandemic.

SUZANNE D.
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The 800 number has too long of a wait time.

Jill P.
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Customer did not leave a comment.

John W.
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I downloaded the UHaul smartphone app because It was supposed to SCAN something at UHaul that would expedite the pickup/drop off by cutting wait time to get me on the road quicker. Well... I waited a long time for the person ahead of me to finish. No help from the app there. Then my time was just as long and I had the "App". What's the point of having a UHaul App that isn't used at UHaul?

John M.
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Ok. When I ordered my truck in-person, I discovered later on my computer that the initial representative added things I did not order. Such as a 39 dollar truck verses 29. And more time and mileage were added. This type of upsetting is very deceptive and brings your company a bad reputation because one of your employees is looking to make a few extra bucks on.people that are non tech savvy. Shame on you Uhaul. You are better than this.

Terry S.
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Kevin M.
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Lee C.
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Tyler S.
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Great people great service!!!

Dean T.
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Excellent customer service they were friendly and very professional.

Richard A.
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Andrew P.
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Ronald W.
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WANGMENG H.
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Timothy M.
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Very quick service! Thanks!

Andrew P.
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Deidra K.
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Ashley O.
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Thomas B.
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Kevin M.
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Glenn M.
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Andrew is a first class act!! Thank goodness because all the UHaul insane steps get in the way of a better experience.

Gary D.
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You advertise $40 to rent a truck but it's more than double that at return.

Jan L.
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KASEY B.
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Jeffrey R.
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Ronald G.
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Susan L.
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Erica J. | Overall Experience |
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Na

manju c. | Overall Experience |
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Dealing with the staff was good but I am giving an average rating because my box didn’t arrive on time. It was left at the departing office for more than two weeks and it arrived four days late.

No reviews have been submitted for this location.

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