Customer Reviews for U-Haul Moving & Storage of Eau Claire

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Eau Claire

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Delores K.
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Customer did not leave a comment.

Nathan E.
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Damage happens, but sharp edges from dented metal really tore up one of my straps. I think with a hammer and a file the trailer wouldn't have sharp edges anymore. Also, the counter lady was super cheerful and had a wonderful personally. Great to see in these times and deserves praise.

Charles H.
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Customer did not leave a comment.

Charles M.
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Keep the same customer service person. She is great.

Debra W.
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Matthew M.
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Darrin V.
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curtiss G.
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Kevin H.
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The pickup location was just in a very small lot, made it difficult to navigate to the proper exit.

Craig H.
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Quick easy and affordable.

Scott N.
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Customer did not leave a comment.

KATHLEEN E.
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Wyatt E.
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Linda M.
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None

John B.
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Bad news - good news .... Bad news - I had to pick up my trailer 90 miles from what my original reservation asked for - good news - at least they told me 48 hours ahead of when I was scheduled to pick it up so I could plan.

David J.
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Customer did not leave a comment.

Michelle P.
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Lady behind the counter wasn't wearing a mask.

Scott J.
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Earlier this spring I rented a truck from the same location excellent service excellent customer care... My experience this time renting a truck was they really didn't care... did know where the trucks were.... didn't clean them.. didn't really have any interest in the customer. An example is, instead of giving the keys she made me go outside to a lockbox and get the keys out of it

david F.
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Very good friendly service

John J.
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I dropped off the truck after hours, so it's hard to rate the location.

Christopher P.
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Customer did not leave a comment.

Michael B.
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Abby H.
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Sirissa K.
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Connor G.
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Only one employee was working at the time, so we had to wait a significant amount of time to get the trailer and were late to where we needed to be.

Mark G.
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Customer did not leave a comment.

Jennifer F.
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I had reserved the truck and trailer online and checked in that morning to make sure I wouldn't have to wait long for pickup at the UHAUL location. We ended up waiting 45 minutes as the customer service rep had to re-enter it all. No fault of theirs, but just frustrating because we were on a limit. Otherwise, very friend staff and the rental return went smooth.

Ron M.
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Craig B.
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MONTGOMERY T.
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Great job also!

Jeffrey H.
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Dustin L.
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Thank you! Everything went very smooth

James C.
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Keep better records of trucks and mileage.

John K.
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Customer did not leave a comment.

Kevin M.
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Susan P.
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Geoffrey K.
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Employees are very lax about wearing masks. I had to ask the general manager to mask up and one young female employee flat out refused. I do not feel safe in this location during a pandemic.

SUZANNE D.
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The 800 number has too long of a wait time.

Jill P.
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Customer did not leave a comment.

John W.
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I downloaded the UHaul smartphone app because It was supposed to SCAN something at UHaul that would expedite the pickup/drop off by cutting wait time to get me on the road quicker. Well... I waited a long time for the person ahead of me to finish. No help from the app there. Then my time was just as long and I had the "App". What's the point of having a UHaul App that isn't used at UHaul?

John M.
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Ok. When I ordered my truck in-person, I discovered later on my computer that the initial representative added things I did not order. Such as a 39 dollar truck verses 29. And more time and mileage were added. This type of upsetting is very deceptive and brings your company a bad reputation because one of your employees is looking to make a few extra bucks on.people that are non tech savvy. Shame on you Uhaul. You are better than this.

Terry S.
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Kevin M.
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Lee C.
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Tyler S.
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Great people great service!!!

Dean T.
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Excellent customer service they were friendly and very professional.

Richard A.
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Customer did not leave a comment.

Andrew P.
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Ronald W.
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WANGMENG H.
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Timothy M.
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Very quick service! Thanks!

Andrew P.
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Deidra K.
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Ashley O.
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Thomas B.
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Kevin M.
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Glenn M.
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Andrew is a first class act!! Thank goodness because all the UHaul insane steps get in the way of a better experience.

Gary D.
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You advertise $40 to rent a truck but it's more than double that at return.

Jan L.
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Customer did not leave a comment.

KASEY B.
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Jeffrey R.
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Ronald G.
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Susan L.
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micah K.
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Richard R.
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Bambridge P.
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Aaron R.
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michael A.
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Johan H.
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Truck needs new battery. Had to jump it 3 times.

Michael S.
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Customer did not leave a comment.

David S.
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The didn't tell us that our hitch was upside down, and helped us connect the trailer to our hitch improperly, causing the connection to be unbalanced and unsafe, with the connection constantly pushing and pulling against the car. We had to stop at a uhaul place 2 hours down the road, who immediately identified the problem of our hitch being upside down and fixed the issue. That other dealer also noticed that the uhaul lights were not connected properly to our car, and fixed the one connection that was faulty. We never should have been able allowed to drive out of the first uhaul location with lights that weren't fully connected and with the trailer attached to the hitch that was upside down.

James W.
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Customer did not leave a comment.

Nichole H.
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William B.
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Customer did not leave a comment.

Rene-Jonathon J.
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ROGER H.
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Make sure the brakes are serviced and working on your trailers before you rent them to customers! I found out AFTER it was all loaded driving down the highway that they didn't work and were locking up pulling into a kwick trip parking lot.... not to happy. Im due to have my brakes serviced due to excessive weight being applied to them, if theres damage i will be in contact with corporate!

Nina B.
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Customer did not leave a comment.

Stephen D.
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Customer did not leave a comment.

RIchard W.
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The location was unacceptable!!! I don't know why I had to drive 500 miles for my rental, and not to mention the $175 in fuel that I had to spend for my pick-upssssss (two of them). I reserved a truck and a vehicle carrier and the vehicle cattier was not available and I had to return the next day when they had one available. Thus the 500 miles for the pick-up and the extra cost in fuel that I had to spend, not to mention the time that I spent to retrieve my reservation, 8.5 hours. THIS TOTALLY SUCKED AS_!!!!!

Joseph H.
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Customer did not leave a comment.

John C.
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Cut the corporate bureaucratic crap. I'm just renting a damn trailer. If you don't screw it up you won't have to worry about a lawsuit.

billy B.
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Service was quick and efficient. Perhaps an offer of a complimentary coffee or soda for the road. Thanks U-Haul...!

Matthew N.
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There is a mask mandate in the state of Wisconsin. Regardless of beliefs or political values all people should adhere to the mandate if possible. This should count toward your associates as well. I felt disrespected that I wear a mask to protect those around me while one of your associates found it not necessary. She was the middle aged red haired lady. The younger lady that assisted me was very pleasant and professional. Please don't have a sign on your door stating requirements that associates don't follow.

MICHELLE G.
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Customer did not leave a comment.

andrew J.
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Customer did not leave a comment.

Matthew S.
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When I entered the building, there were two gentleman not wearing face coverings to recognize and follow the COVID mask rules in Wisconsin. One of the men was coughing while he was waiting in the store.

raeann M.
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Customer did not leave a comment.

Thomas T.
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Jeffrey S.
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Robert B.
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Everyone was very helpful and professional. The truck worked well and was very clean.

Brian S.
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Drop off was quick and easy. Employee was super nice and professional. Thank you!

Luke D.
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Truck ramp pivot arm was broken at the weld. Had to crawl under the truck to push arm up to be able to pull out ramp. Ended up zip tying the arm to the ramp. Was also never informed on the return process to use an app that didn't work when I tried picking up my rental and got charged $20 for that. Was not happy spoke to a guy named Ed about the truck ramp asked if I could get compensated for the issue I had to deal with that a normal customer would not do what I did. Could not hear the cashier because the mask and glass issue and the louder cashier basically yell when he was talking with another customer. I'll think about renting from Penske in the future if this is how things go.

Robert S.
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Customer did not leave a comment.

Tim R.
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The gentleman that assisted with my return was excellent. He was very friendly, personable, professional and incredibly efficient. I was very impressed and have already told several friends about the exceptional service. Wish I had his name because he definitely deserves recognition.

Ryan B.
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Very polite staff

Eric P.
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Customer did not leave a comment.

Jacqueline M.
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Nothing. I have never had any issues with UHaul.

Patricia M.
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Customer did not leave a comment.

John G.
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Customer did not leave a comment.

Renda R.
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Great customer service, fast and efficient!

Erica J. | Overall Experience |
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Na

manju c. | Overall Experience |
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Dealing with the staff was good but I am giving an average rating because my box didn’t arrive on time. It was left at the departing office for more than two weeks and it arrived four days late.

No reviews have been submitted for this location.

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