Customer Reviews for U-Haul Moving & Storage of Eau Claire

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Eau Claire

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Judith L. on

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I’m missing the ball and mount, pin and clip? Contact me at+17155599559 to resolve

Dennis N. on

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Renting from this local UHaul is a much more professional experience than the local Enterprise where they demand your credit card before giving the final price while asking for your signature on the price without first allowing you any choice of charges such as collision etc etc ... I willingly pay more for the honest pricing at UHaul .

PAMELA I. on

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Friendly knowledgeable staff.

Arcadus H. on

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Have parking available for your customers. I had to park at the building next door and walk over.

Frank B. on

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Very helpful dealing with a lighting issue-will definitely use them again!

Danielle L. on

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mark r. on

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Chris R. on

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Daniel J. on

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John B. on

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Karen M. on

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So fast and great service!

RANDY S. on

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Charles T. on

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Lisa K. on

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Robert O. on

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Scot L. on

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Michael L. on

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Hassle to schedule the type of unit to rent due. For confirmation of rental times be easier to call the store and fix schedule inconsistencies.

David Z. on

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More than 2 CSRs would have helped me get in and out in less than half an hour. But Cam was efficient.....the other guy not so much

melisa P. on

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Better location as hard spot to get in and out with traffic. NICK was excellent wonderful employee. Needs a RAISE!!!

jeff v. on

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Deborah B. on

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Mike F. on

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Shelby T. on

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Janet W. on

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Rich M. on

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Terry K. on

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The yard was PACKED full of vehicles so made it hard to pull trailer out. Didn't help another customer parked in the way. But...not a bad thing because I know they will have what I need in stock for next time. The guy that checked us out was great to work with!! Very nice

Delany B. on

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McKenna S. on

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Terrible customer service. Sent me back and forth between locations claiming they did not have my RESERVATION, that I had reserved a week prior. Very rude. Will not be using your services again. Will not recommend to anyone I know.

Larry C. on

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Mike M. on

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Kelly B. on

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John D. on

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I waited almost an hour to rent a van. Thought that was a bit long. Should have more people working on College Moveout and other special weekends. The guys working there were very helpful and pleasant.

Aaron W. on

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Steve E. on

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Joshua A. on

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Bruce K. on

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Agent was friendly and very helpful in a very stressful day with a long line of customers when you opened. He should be used as an example of how customer service should be.

Greg R. on

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Glenn K. on

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Gregory K. on

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End of the month, and end of the school year is moving day for a lot of people. All the other locations in town are closed for 1/2 of Saturday and all of Sunday except this one. So why is there only one employee working. I had to wait 35 minutes in line despite having had pre-registered.

Patrick K. on

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David Z. on

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Get more reps working. These two guys were busting their humps trying to keep everyone moving and satisfied......and there are some grumpy people out there.

Phil E. on

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People were friendly and helpful, got me on my way.

Kimberly D. on

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Victoria B. on

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FEROZ M. on

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General manager Jason is the best employee very friendly ,very helpful always smiling love to come again 5 star to Jason.

Shelly L. on

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The internet was down when I was there, and they still preformed well in getting the vehicle to me under that pressure. Kudos!

Kim H. on

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The guys at this U Haul location are very helpful and super friendly.

Peter S. on

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maryjo d. on

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No comment. My U-Haul rep, Joshua, was very pleasant and courteous and very thorough when giving me the U-Haul I needed.

Doug S. on

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Patrice M. on

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Andy P. on

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Daniel S. on

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None. Drop off only took a few minutes!

Leland K. on

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James M. on

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The employees at this location gave excellent service.

Sarah F. on

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Kayla T. on

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Things went great couldn’t be happier pick up was easy return was simple Thank you

kerry c. on

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Great experience, staff did a nice job getting us in and out.

JOAN R. on

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Jacob B. on

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Customer service was not good. Stood around waiting for almost 30 minutes and the guy finally got out of the truck and said oh you can leave now. Didn’t tell me that before he got in the truck though so I thought I still had to sign/do something. Very frustrating experience.

Kate B. on

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We requested a dolly which wasn't provided. I stopped by to reserve the truck but left since no one was around and made the reservation online. Picking up and returning the truck results in a long wait time. This location is severly understaffed and the location is difficult to navigate

Kathryn H. on

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Michael V. on

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Thomas R. on

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I reserved a 6x12 enclosed trailer on May 3rd to move my daughter from her college apartment to a storage facility on May 18th. My reservation was for 9:30am but I was driving from Minneapolis that morning -- about a 90 minute drive. Due to a late start, we arrived at the rental office around 10:20am only to find out that the employee cancelled my reservation and rented the trailer to a walk-in customer who showed up that morning. I asked why no one called me to confirm if i was going to be arriving soon to rent the trailer. The representative said they did call -- but i had no missed calls OR voicemail messages! Either I was driving in a dead zone on I94 or the employer was lying. The only available enclosed trailer was in Chippewa Falls which is 20 minutes away and not convenient. The only option at this location was an open trailer - luckily it did not rain that day as the forecast had stated. I was not offered a discount for that trailer and no sincere apology was given. I have to rent a trailer in June to move my daughter's furniture from a storage facility to her new apartment. I am hesitant to rent at this location again due to the poor experience. My previous engagement at this facility was satisfactory and the employee who returned the equipment was friendly.

john F. on

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Dan H. on

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Problem with the computer at checkin caused the process to take too long. People were great though.

Brian J. on

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Mary P. on

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philip n. on

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Everything was great and easy. From scheduling the appointment on the phone to picking up vehicle on the same day. Done in about 50 minutes!

Robert B. on

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Markus E. on

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Ted T. on

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We reserved a covered trailer, but the U-Haul location indicated we reserved an open trailer. After a bit of convincing ( we had the emailed confirmation), they were able to accommodate our request - but seemed unexpected to them. Had this happen another time, so want to get everyone on the same page U-Haul! Return was fast and easy, and open at 8 p.m. to still accomadate our return.

Tomorrow G. on

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Nancy B. on

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GARY A. on

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Troy O. on

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Long line when we picked up, only one person working. Very friendly, drop off was smooth and employee working at that time was very friendly and helpful.

Barbara G. on

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WAs strongly encouraged to buy extra miles. Joseph, who was very dirty and unkempt, said we’d be reimbursed for the miles we didn’t use. NO WAY said the Burnsville location. Never had the mattress cover he said was in the truck. Final blow was when the movers (who were excellent) needed a pay code number. We were told nothing about this and nothing was on the paper we were given. Ended up having to pay the movers cash and now have no idea how to cancel the credit card payment and Uhaul told us they know nothing about this. Finally the Burnsville uhaul told me they’ve hear several OTHER COMPLAINTS regarding the Eau Claire UHaul. Then why is UHaul not fixing the situation???

Jeremy D. on

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K.B. N. on

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Mike A. on

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Good inventory of equipment and great employees. Have used this location a few times and always have had a pleasant experience.

daniel d. on

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mark j. on

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mary p. on

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I was told wouldn’t be charged the mileage cause of the mistake and was charged for the mileage that even came from the regional Dept they call it when they transfer u around

Debra P. on

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Overall, I would absolutely use U-Haul again! But workers need to be trained better. Local counterman was very nice, but he was new and did not explain how to fill tank to required level without overfilling. So I put in more gas than I had to. Phone support person "Tara" insisted I had to bring my passport as well as my driver's license. I did not. It was a hassle.

Carol M. on

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laurie s. on

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The only comment I would add is that it would have been more convenient to rent a pick up truck from your location in Rice Lake WI instead of Eau Claire.

Brandi B. on

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Dave W. on

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Joshua R. on

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They were brief and less talkative. Fine though overall its a busy location.

Dorthy H. on

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Great customer service. Friendly and knowledgeable.

John H. on

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Dawn r. on

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Counter staff were friendly and helpful. They are doing a great job.

Ann S. on

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Always excellent service. I rent a truck from this location a couple of times per month!

jennifer h. on

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Tomorrow G. on

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Michael V. on

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Nice guys. Really painless drop off.

Micah R. on

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Laura M. on

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Nothing, it was great service.

KAYE H. on

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We used a car hauler. The first gal we talked to was very knowledgeable and my husband said he was very impressed with her help. The second gal was a little confused about the charges and the guy who helped hook it up was very pleasant and helpful. Thanks.

lori s. on

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Patricia J. on

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Very costly. Wish discount miles were given. Very good experience. Professional and kind employees. Thank you

Stephen A. on

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Tom H. on

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The truck was dirty and I had to sweep it out.

noelle m. on

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Tom B. on

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LEON G. on

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nancy k. on

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Great experience

bonnie c. on

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Richard V. on

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Very friendly and helpful. A pleasure to do business with.

Mary R. on

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tim b. on

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susan o. on

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The guy was very friendly and explained everything very well I give this place a big thumbs up ??

Ron C. on

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These tow dollies are sweet! I've used them from U-Haul and they are very easy to use and the staff has been very helpful going over how to safely use them. Sheriff Ron Cramer Eau Claire County Sheriff's Office

Donald W. on

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Cynthia R. on

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We have rented from this location many times. The service has always been excellent. Friendly. The truck has always been available as promised. They are very easy to work with. Thank you for making all of our moves easy!

BRUCE C. on

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Breannaa M. on

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Friendly staff and quick!!!

Chuck S. on

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BOBBY S. on

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Horrible

Merle N. on

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tom a. on

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No improvements needed. Service and equipment were awesome.

Robert R. on

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khan y. on

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William M. on

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KRIS S. on

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kim f. on

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Lee S. on

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The after hours drop off was a bit of a pain. Could not get to my rental return to shoe on the app. Contacted customer service who told us to do all the steps we had just completed. App was slow and we had to manually link my rental to my account without help. The app had problems with location. Once we got it to work, it was a breeze. Fix the front end.

Anthony L. on

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Although I pre-ordered a dolly, if I end up not using it, please give me some credit or dollars off a future reservation.

Kelly H. on

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Check engine light was on for an O2 sensor.

patricia b. on

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I just thought I'd be credited for bringing my rental back early, clean full of gas.

Michael C. on

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Very easy to work with, fast and friendly

Cynthia L. on

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keith h. on

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Joseph C. on

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Kay W. on

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tough exit from company-needs better signage

Tom B. on

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The employees were very helpful, check out and return had no issues,

Chad W. on

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caleb h. on

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Michael C. on

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jeff v. on

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Very satisfied !

JACOB K. on

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Better Prices

Bo C. on

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Make sure trailer is actually clean had to sweep trailer out before I could use it as it was full of dirt and debris

Dean S. on

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Caleb was very helpful and great fast in and out love that good job guy dean

John Mark M. on

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excellent job and service

Keith F. on

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William D. on

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Have equipment ready to rent. When hooking up trailer decided to change the safety chains . Doing this is now on my time after I have rented the unit and have people waiting for me and trailer to use it.

Don S. on

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Don S. on

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Michael F. on

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kelsey d. on

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Richard K. on

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Dawn S. on

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Stephen P. on

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Merlin S. on

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Patricia S. on

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coleen d. on

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I did not look inside the trailer until I reached Amery, WI. When I opened the trailer, it was full of broken glass, dirt and snow. It was very disappointing that I had to clean the trailer before I could use it.

Brent L. on

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Tom L. on

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There was one person working and about 8 people in line. I was there for an hour just trying to drop off the truck. Embarrassing and unacceptable.

Jessica B. on

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Rob K. on

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very slow in and out , long wait times , great service just very long wait on pickup and drop off to see someone

joe h. on

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Staff was friendly and helpful. Thank you

eivind o. on

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Caleb is super to work with

Richard L. on

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asked for a 16' truck but systems defaulted me a 20'

Duane K. on

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I originally called the Uhaul closest to me which is at 409 E Prairie View Rd, Chippewa Falls, WI 54729 and only 1/2 mile from my home. It was the second time I called there and probably the last. If you listen to the recording as you say you are capable you will hear me being misled and very poor customer service. All about the upsell and NOT my, the customers needs, I use Uhaul alot and the one at 603 N Hastings Way, Eau Claire, WI 54703 is always professional, friendly and offers suggestions to fit my needs. My number is #715-226-1516. Yesterday's conversation with the Chippewa Falls store was pleaseant compared to the on I had last time. They really do not care if they rent to you or not, if you don't take their upsell their attitude is more of a "oh well, who care" and it stinks. Duane

Aaron M. on

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David B. on

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A little disappointed that I wasn't told of the 9am opening time for Sunday. I came at 8:30am with an outside temp of -14c and had to wait for 30 minutes. Chilly start!!!!

KENNETH F. on

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They did excellent job of everything . I was very pleased with their help and sugggestion. Don’t know what else they could have done. THANKS. !!!!!!!

larry j. on

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Well done, reserved then picked up a utility trailer. Out / on the road in 15 minutes! Thanks

Rob K. on

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super helpful staff , fast in and out

Dhiyanni a. on

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Jacqueline L. on

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Jeff W. on

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Hunter W. on

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The guys working today were great! Service was fast and pleasant! Today was a good day.

Ann S. on

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Wonderful service! I rent trucks a couple times a month from this location!

Erica J. on

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Na

manju c. on

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Dealing with the staff was good but I am giving an average rating because my box didn’t arrive on time. It was left at the departing office for more than two weeks and it arrived four days late.