We never got out dolly but paid for one.
Mariah DCustomer Reviews for U-Haul Moving & Storage of Eau Claire
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tricky location but eventually figured it out! Very helpful staff to remove the trailer for us after we moved our daughter in at EC. Greatly appreciated.
Amy SThey were helpful with looking into the issues with the truck and the personnel at the drop off location
Eric PThe starter on the truck has some sort of a problem. The first time I started the truck, when I picked it up from U-Haul, I had no problem starting it. However, every time after that I had a problem. Sometimes I would turn the key and nothing happened. Sometimes I would turn the key and it would get stuck in the full on position, so I would have to turn it back to the proper position. Sometimes it would take multiple attempts to get it to catch and keep running. Once it started, I had no further problem, until I shut the truck off and had to start it again. Secondly, I could not figure out how to check the truck back in online. I went to the website or the app and all I could find was how to rent a truck. I tried looking everywhere to see if I could find it, but had no success. I tried scanning the QR code on the paper work they gave me, but that didn’t take me there either. So I ended up taking a video of me returning the key AND the paper work, like it instructed on the drop off box. Why did I need to return the paperwork? Why couldn’t I keep the original copy for my records? I took. Picture for my records, but it seems like I should have been able to have a copy for myself and not have to return it when I dropped off the key. But besides these things, the staff was very friendly, courteous, and helpful. The survive was quick and willing to make accommodations to fit my needs. So thankful that I was able to come in at the last minute to pick up a truck that fit my needs. I would do it again in a heartbeat. They lowered my stress immediately.
MARY WI rented a 15’ truck and a car dolly. My drop off time was 11 am. I was in the parking lot at 10:50, a staff member came outside and was friendly, I handed him the keys to the truck. I proceeded to get my car off the dolly. Once it was unloaded we walked the truck looking it over and he had to move the truck and trailer as the parking lot was very full. Once I was about 10 minutes away from the U-Haul location I received a text that I was charged more money so I looked at the new invoice and being he didn’t actually submit the paperwork until after he parked the truck and dolly it put me over the 11am check in time, it logged it at 11:14 that ended up charging me another day of use. That is wrong and I am disputing it
Gerald MVery good service!
Randal OExcellent at two different locations on a Sunday.
nathan bI can't think of a thing. The staff was fast, courteous, and professional. You can't ask for more than the service at this location.
Joe BKay was great. Easy to work with. Welcoming to all the guests. Thorough about safety.
Bradford SThe clerk who attended to me was very rude and made the service very confusing
Jordan HMore people at the counter.
John BGreat customer service
EMILY KStaff here is amazing
Thomas KThe overall ease of vehicle pickup made the rental less stressful. Also, returning the vehicle was amazingly fast and efficient.
donn bVery friendly staff
Charles KMy only issue was the computers being slow when getting the u haul, but great customer service when I was there just took longer than id like it to
Mason REverything went very well. The associates were all very friendly. The vehicle was clean and worked well.
Michael YA+++++
Mark GJust a bit to expensive for what I had to do.
Darrel KThe general manager and the employee that we’re working, there were very pleasant, and it was a very seamless and stressless process!
Douglas HVery helpful
KRISTA DI scheduled my reservation for the hastings way uhual location. late the night before pick up, i received a text telling me to pick up at another location. i show up there to find out its a gym on 3rd st eau claire where the owner knows nothing about uhual besides "get the app" and is snarky when i have questions. after an hour of try to talk to him and calling the uhual help line, trying to explain i didnt have a smart phone and need a physical location to get the uhaul, hence why i reserved my truck well in advance at the hastings way location. the uhaul rep on the phone was much less then understanding of my situation, personal convictions, and beliefs but after many requests and getting talked down to by him i was then finally transferred to hastings way, where my reservation should have been all along mind you. when i got to the hastings location everything was easy and people were friendly, four out of five for hastings. but uhual as a whole? zero stars, horrible experience. just off of how the pick up location changed without notice or explanation that there was no in person service, almost leaving me stranded after over an hour in the heat trying to make someone understand my situation. i will never use uhaul again and will recommend any other local moving company besides uhual, to whoever i can.
zach gI have probably rented over 100 times in the last 35 years with military and civilian moves. I can always rely on Uhaul for what I need. We moved into the area 13 years ago, and have been using this location Uhaul ever since. They always have the trailer or truck we need, and have even installed 2 tow hitches. The staff is great, competent, and so friendly. I can't recommend them highly enough. I do have one thing that could be improved-when I rent, we end up getting 5 emails (first is when we make the reservation), and then one after we turn in the rental (which only makes sense). Can you please combine them all or send fewer? I know this isn't done at the dealer level, and I don't want you to think I'm criticizing. I'm sorry I don't know the names of all the staff, but John who installed our trailer hitch today was so nice , as well as helpful. I had some weird questions and he happily answered them and anticipated things I should have asked and told me them, too. Great job everyone!
Joe BIt was so easy..
KAREN HThe man who helped me get checked in and clarify my questions was very helpful. The other woman, Samantha, who initially helped me when picking up the trailer was there when I dropped off. She was not very inviting, and appeared to be stressed out. I understand being stressed, we're all human, but the interaction was again quite rushed, and it was as if I couldn't be helped fast enough to get out. It's a nice location, clean and efficient, but hopefully other staff are available to assist customers.
Jaiden EEverything went smooth.
William TThe entrance/exit is a little tight/tricky to navigate. Other than that, everything and everyone was great.
Nicole RThanks for calling about the remotes left in the truck cab. Lifesaver!
Nick HThe check engine light was on at time of rental. They were aware. Kay was the staff person who rented the truck to us. She is professional, friendly and very helpful!
Lisa WUhaul has become too expensive. I paid over 100$ for gas and then I had to refill the gas at drop off. I think something needs to change . Stop requiring the gas refill or bring the amount gas per mile down. Everyone is hurting because of our government..please be different!
karen hThe box of the truck was not clean. Something sticky was on the floor near the attic.
Jamison JI have dealt with this office many times. Manager is wonderful. The whole place is great!
David LFriendly Staff. These trailers are heavy and the fact that there aren’t tongue jacks is ridiculous. I can’t imagine how you haven’t been sued for customers getting a hernia or blowing out their backs lifting these things.
Christopher SJohn was my customer service person. He was incredible. He was knowledgeable, friendly, funny and very helpful in explaining everything. He walked me to the truck, inspected with me and marked some spots that were dents, etc. that weren't marked. I was thoroughly impressed. I've been to this location before and have never had service like this. Congrats John!
Tim CThe woman that helped me was very disorganized and kinda rude at both key handoffs. I also overheard when I was waiting for my receipt (that she seemed upset I wanted) when I returned the vehicle from her coworker talking to her that she gave me a dolly that was never supposed to be given out to customers under any circumstances and was still charged for it.
Anna BVery helpful
Ryan EGreat customer service and friendly employees
William BProvide a tongue lock for the new easy latch tongue. Hole is too small for a standard lock. I had to use a bolt but not much for security.
Daniel KNothing!
DIANA CSamantha was GREAT!! Friendly, outgoing and a hard worker to boot. Would've given 5 stars but the property is bit tight for maneuvering a car hauler.
Robert MI did not receive a final invoice for my rental
LORIN KI'm not familiar with Eau Claire and dropped it off after regular business hours, so the office was closed. It was easy to navigate the parking lot and locate the drop box for the key. Thank you!
Stefanie BA1
Donald GThe sun visor wouldn’t stay up, we taped it. Definitely could have been cleaned better. But it worked. Overall we had a great experience. The store employees were very kind!
Michelle MThe man I set up the contract with was very informative. The rental policies are reasonable and I appreciated the leeway offered by the company for options on trucks and trailers and payment.
James WThank you for making it easy to do business with you. The staff is exceptional…Friendly, attentive to details and thorough in their work. This equipment made our work load much easier!
betty rThe parking lot was full and no room to drive through. Zero help. Was just glad to leave the truck and be done dealing with U-Haul
Jennifer CWhen is dropped off the trailer, they were extremely busy (had just gotten slammed with customer activity) and the lot was full with customers and equipment everywhere. Samantha was still extremely pleasant, even though you could tell it had taken a toll on her. She's the kind of individual you want providing customer service.
Kevin MKay and her team are excellent as always
Nathan EGreat customer service. I came in without the necessary wiring on my car (it was my first time renting a trailer), and they had the wiring harness adapter I needed.
Dang YNa
Erica J | Overall ExperienceDealing with the staff was good but I am giving an average rating because my box didn’t arrive on time. It was left at the departing office for more than two weeks and it arrived four days late.
manju c | Overall Experience