Customer Reviews for U-Haul Moving & Storage of Eau Claire

4,181 reviews

603 N Hastings Way   Eau Claire, WI 54703
(Corner of Birch and Hastings)

(715) 835-1864

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(715) 835-1864

603 N Hastings Way
Eau Claire, WI 54703
(Corner of Birch and Hastings)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Karl M. 
Rating:
5.0

Customer did not leave a comment.

Adam J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Ann T. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

daniel F. 
Rating:
5.0

This company store is great!!! I enjoy bringing equipment back to them and over the last couple of months, I have used them a lot and each time they have been great!!

Charles W. 
Rating:
4.0

Service was very friendly and easy. The truck was not the same positive experience. The rear tailgate (used to step in and out) is incredibly slippery under any moisture. It is in desperate need of a sort of grip tape or abrasive surface to prevent falling. Also, online it is incredibly unclear which trucks have ramps and which do not. I specifically upgraded from the van to the 10' truck to have a ramp, which I then found out is not on the 10' trucks.

William S. 
Rating:
3.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Great staff - not afraid to help in any way needed.

James A. 
Rating:
5.0

Very knowledgeable!

James A. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

The staff was friendly and very efficient. The truck was like new as only had 15500 miles on it and drove beautifully.

Earl G. 
Rating:
5.0

Customer did not leave a comment.

MARTHA K. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

jeff H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Very good customer service!!

mary T. 
Rating:
2.0

First the truck was on empty. Second there was exhaust fumes coming into the cab.

LeRoy J. 
Rating:
5.0

Customer did not leave a comment.

Jill G. 
Rating:
5.0

I was in and out really fast

Jamie O. 
Rating:
5.0

Customer did not leave a comment.

Brooke L. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Work on a better system for return of rentals.

John R. 
Rating:
4.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

The entire experience actually exceeded my expectations especially in terms of how easy it was to conduct business with you and how absolutely simple it was to conclude the transaction. I was expecting the rear of the truck to have a pull-out ramp to walk up while carrying heavy things. Turns out it didn't matter much this time-it may next time. Thanks!- Bill Chrostowski

BILL C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
2.0

We were given a truck with a faulty valve stem.

Jeanne K. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

The person working this site was especially courteous and helpful. As a 60+ year-old woman, this situation can be kind of intimidating. The young woman at the counter was so confident and helpful, it reassured me this was not something beyond my capabilities. I'm very independent. I'm also very careful about renting or using things belonging to others.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Mary E. 
Rating:
4.0

I was not supposed to even be at this location, but a glitch or error in the system showed my truck being located at two locations at once. This was an inconvenience and set back our moving schedule for the day. The staff at this location were super helpful and quickly resolved the issue.

ADAM F. 
Rating:
5.0

The staff was efficient and helpful.

Cheli H. 
Rating:
4.0

The staff was great, the trailer was fine, the price was okay. The only complaint I have is the parking lot is too small for all of the rentals available, and exiting the store is problematic.

RANDOLPH K. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Jenifer B. 
Rating:
5.0

Good Job, Thank You

John S. 
Rating:
4.0

The truck had a bad idler pulley on the serpentine belt. the windshield wipers were terrible, just chattered when turned on.

Jon W. 
Rating:
5.0

Very quick return.

Nathan W. 
Rating:
5.0

They accommodated me and did a great job!

DENNIS A. 
Rating:
5.0

BEST U-Haul location!! Super friendly staff. Great experience.

Mark B. 
Rating:
5.0

A++++

Mark G. 
Rating:
5.0

Great service!

Randall P. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

While it did not impact me, you might consider dropping that $20 "convenience fee" if a customer checks in a rental after staff have gone home for the day and the customer fails to do something with his cell phone vis-a-vis the truck. Some "convenience!" That practice strikes me as customer unfriendly and nothing more than U-Haul's greedy attempt to garner some easy, free money. -Tim Nyseth, Age 69, Eau Claire, WI

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

This has always been a preferred location. I will continue using this location because of the way we are taken care of by the staff. Still one of the best locations.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Great heavy duty van. It was a pleasure working with Nick.

Douglas R. 
Rating:
4.0

Customer did not leave a comment.

Shaun C. 
Rating:
5.0

Customer did not leave a comment.

TOM C. 
Rating:
5.0

Customer did not leave a comment.

Madeline S. 
Rating:
5.0

Customer did not leave a comment.

Ambrose M. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Excellent. Thank you.

James B. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

William Z. 
Rating:
5.0

Everything went smooth and I have no issues Great experience

CYNTHIA H. 
Rating:
5.0

Every was very good and I will always use you YOUR PRICES ARE VERY GOOD TO HELP OUT THE MIDDLE CLASS PEOPLE OUR THERE AND YOUR PRICES ARE JUST RIGHT....

larry G. 
Rating:
5.0

Customer did not leave a comment.

Rob L. 
Rating:
5.0

Customer did not leave a comment.

Tanya N. 
Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
5.0

Great service from the entire staff. Easy check in/out. Made the move so much better. Thanks!

Steve T. 
Rating:
5.0

Customer did not leave a comment.

LeRoy J. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

maya R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

My experience with this location was excellent.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

never go through the main office where ever it is they are totally screwed up i go the location and get treated great the main office they had no trucks and there sere 5 open they need to get caught up dean

Dean S. 
Rating:
5.0

This U-Haul location is great. Clean, organized and nice workers to help.

Dale L. 
Rating:
3.0

Make sure they get everything they reserve

Steven Y. 
Rating:
4.0

Customer did not leave a comment.

don J. 
Rating:
5.0

Nothing! Holly and faith are absolutely amazing! Both of them have great customer service skills and where extremely helpful with what I needed! Over all I am 110% happy with this store and will continue to come to them with my moving needs!

Justin B. 
Rating:
5.0

There was a cigarette butt on the floor under the seat, but other than that, everything was great. I was in and out within 5-10 minutes and dropped off and left. Staff was friendly and helpful :)

Jenny P. 
Rating:
5.0

Great customer service and so so easy …

Jared D. 
Rating:
5.0

The person at the desk was friendly and helpful

Roger L. 
Rating:
5.0

Customer did not leave a comment.

Rob L. 
Rating:
5.0

Customer did not leave a comment.

Fredric K. 
Rating:
5.0

Customer did not leave a comment.

Duane K. 
Rating:
4.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

This location has always been clean and the staff friendly. Would recommend to anyone!

Jeffrey B. 
Rating:
5.0

Great U-Haul franchise. My go-to place for local trailer and moving needs. Had a short-notice trailer rental that went without a hitch (sorry couldn't resist the pun). 5 stars

Tim W. 
Rating:
5.0

They made everything easy - check-in, pick-up and return.

Gary F. 
Rating:
5.0

Nothing, experience was great!

Janice M. 
Rating:
5.0

One of the ways getting to the building is kinda weird because of where the turn is but other than that I had a wonderful experience

Shelby G. 
Rating:
5.0

Customer did not leave a comment.

Lori F. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

DAVE V. 
Rating:
5.0

UHaul was great for this move!

kelly A. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Patty M. 
Rating:
5.0

Customer did not leave a comment.

Terry E. 
Rating:
5.0

Customer did not leave a comment.

Easton T. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
4.0

Na

Erica J.  |  Overall Experience 
Rating:
3.0

Dealing with the staff was good but I am giving an average rating because my box didn’t arrive on time. It was left at the departing office for more than two weeks and it arrived four days late.

manju c.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top