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michael G.Customer Reviews for U-Haul Moving & Storage of Eckhert
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This facility is stealing my money keeping it all. They are thefts I would never recommend uhaul and I will be letting my bank know
Monica H.Thanks to the entire team. From the first phone contact with a store who did not have a trailer available, to the call center team who took over and found the trailer i needed. From picking up 15 minutes after opening to dropping off 15 minutes before close professionalism was the interaction start to finish.
ALBERT ALVIN O.Martin and miss. Cruz are the best. Wry very helpful, accommodating and very patient !!! Thank you very much!
Barbara M. | Overall ExperienceThe Appliance dolly we paid to rent had a bum wheel. We still managed but the job was so much harder.
Cynthia D.Right rear tire was low on air pressure. Fuel level shown to be 7/8 when it was actually 3/4. inspection process needs to be followed.
Charles L.The man that signed the truck in was very rude and did not want to honor what the manager from that morning promised.
PEGGY L.The staff were professional, efficient and polite. They staff anticipated my needs and I really appreciated their kindness.
silvia E.Customer service and training. Horrible experience. If you book over the phone or online there should be no reason to rebook on site. Reuploading DL, changing or asking questions that are already confirmed online and over the phone. Horrible attitude when trying to get team to read comments from customer service over the phone.
Jonathon L.Having truck ready to drive out instead of having the customer back up the truck up in a small parking lot.
John T.The mobile process was kinda clunky today. The pages wouldn't load and it took a long time to complete. I also had to go into office to get the key and turn in the key which isn't what I expected
STEPHEN C.Why are the trucks parked so closely together? The staff clearly aren't thinking about the renter getting in and out of the vehicle.
LOUIS G.None
Tatianna H.Excellent service, customer service and a very convenient business by letting customers return equipment 24/7.
JOHN P.Manager was very rude, employees rely on the system rather than customer service. Equipment needs to be greased on metal on metal ratchet straps. I had to call 4 different locations to find a car dolly and per the system I needed a special dolly. No employee could tell me where one is located and then when the system did find one at the location on Eckert, the manager said the time could only be changed from the Grissom office but the manager there said as long as the equipment is available then the office could make the change. Manager at the Eckert office needs to be aware of renting the equipment and customer service and not watching the camera's and sitting on his rear doing nothing.
dale W.Agent that was helping me was not to friendly. I was confused about the process.
Angel L.The staff is wonderful and friendly, the place is clean, the vehicles are readily available and very clean as well. The staff was so friendly and helpful, I do not feel the need to ever use anyone else but this location. Thank you.
Jessica C.the trailers all need the more modern electrical connection plug to vehicles. many newer vehicles cannot take the old clip in without an adapter.
Stephen G.Everything went well. Just be sure to take a video of the van incase problems arises. Be sure to check the gas, they said it's 40% full but actually it's on 25-28 full. I know it's only a few dollars but, they need to be honest about it.
arnold B.I would recommend having all seat belts in working conditions. Passenger side had no seat belt. Overall the 26ft Truck got the job done.
Anothony C.The door was broken to my unit & very hard to open. In trying to open it, some boxes fell over & many books & papers were ruined or damaged. I also wasn’t happy with the raise in price. But very conveniently located & accessible. Dirt seemed to enter the unit even though I rarely visited or opened it.
KATHERINE G. | Overall ExperienceLike a different world from my pick up location. Helpful and engaged for the duration of my experience.
Brandon K.The next time a guest reserves equipment at one of your locations it should be the locations responsibility to make sure that alll of the requested equipment is there. and if it is not there then the location should offer to go to another location to secure what ever equipment that was reserved and they didnt have. Another thought would be to discount the mileage it would take for the guest to go and retrieve the equipment that was requested in the frist place. Also it shouldn't cost the out of place guest any extra to return all of the equipment to one location to drop it off and not ro charge extra if it was dropped off. I was not happy to have to run to two different places in order to get my requested equipment, and i didn't like the fact i had to drop off the equipment in two different places. I really didnt like the fact that the employees acted like i was being a problem when i expressed that i should have not been charged for the extra fee to drive and get my equipment to get my order filled. Very disappointed and discussed. I hope i never need to use uhaul again....
Anthony S.No improvement is needed
Patrick M.Excellent costumer service…
Ahmed M.They always take care of my needs in a very friendly and efficient manner
Tim F.Very helpful... Very nice!! Would recommend to anyone!
MARINA S.Very helpful staff
Georgia B.Worker was very helpful
Kyle P.Nothing I can think of
DEBORAH M.In 2005 I relocated to New Mexico for my job and needed to store my household goods for about a year. When I started asking around about long term storage, I got really good recommendations (from two of my friends) for my U-haul location. I ended up needing two units, one of which is the largest U-haul offers. It was perfect! Thank you to the past 17 + years of staff and management for your professionalism, courtesy and support during those dreadful months of the pandemic in 2020.
PATTI C. | First ImpressionsJob well done, thank you
Sebastian Z.Stop harassing the customer when they're using the uhaul there's no reason for that if they are communicating with them
daniele R.This location would let me use 24/7 check in. I had to wait an hour to check in, in person.
Sydney B.Nothing! Great customer service and fast services.
janet G.I would recommend that location due to previous business with this location. I was charge f$40 for gas I put the gas where it was before returning. I called and spoke to the manager and explained the emergency with my grandson. We had a follow-up the next day. My grandson had a fracture in his face. We could not let that go untreated. Their are descrepansies in the pricing verses what I was told. I was told to have the truck back and was not told of additional charges. I called in after hours and was given a $46 plus change.
cheryle T.GREAT CUSTOMER SERVICE I DID'NT GET THE NAME OF THE GENTALMEN THAT RECEIVED MY TRUCK ON RETURN BUT DUE TO ME PUTTING $50.00 EXTRA ON GAS HE GAVE ME CREDIT FOR IT WHITCH I WAS NOT EXPECTING THANK YOU
PEDRO G.Great service and friendly staff.
Steven R. | Overall ExperienceThis location is top notch, Great customer service with a huge variety of equipment, highly recommended.
Najwan A.Just not the best experience
Jose C.Effortless return!!
Eugenio B.Staff was busy, but professional and friendly. My trailer was installed quickly and my move was a success. Thank you
Kenneth T.I'm writing this review for my grandmother, but I helped manage the account or set it up. We are extremely disappointed in how this facility is run. When we opened the account and got storage space we gave them card info to autopsy for the storage. Easy, right? Wrong. Every 2 months like clockwork we were harassed by constant calls that we were behind on payments. The first time it was fine, maybe a hiccup. My almost 70 year old grandmother drives up, gives them the card info and tells them to use that card to autopsy for the storage. We get told it will be fine and we move on, no big deal. 2 days later, more calls. We are behind, they don't have payment information, again grandma drives another 20-25 minutes to get it sorted and we get told the same thing. This goes on repeatedly for over a year. We got fed up, this most recent time they refused to take payment asking for payment in full because "we" fell behind again. So we canceled our storage and moved everything out ourselves and now it's sitting in our house in a extra bedroom that could be used for something more. Overall extremely disappointed and would never use this facility again and don't recommend it to anyone that wants to autopay to safeguard their belongings here.
Luz C. | Overall ExperienceI had turned in my truck at a later time and the customer service man that called me was very rude and was going back and forth with me and I did not like that at all
Nathaniel S.Great customer service. Quinton was outstanding.
Richard S.More trained folks at the front desk.
MICHAEL G.The employees at this location were terrible besides issac. He was the only individual that seemed to be doing his job well. I was double charged for equipment that I had already paid for only. When I insisted on this, they continued to say that I needed to pay even though I was showing them my online receipt and my bank statement that I was charged. There was an older general that seemed to be a former Air Force individual with the hat he was wearing. He was trying to tell Isaac what to do but had no idea what he was doing either. He was rude and seemed to be dismissive of anyone that wasn't of Caucasian decent. I'm never going to be renting from this location ever again.
Nicholas L.My contract was terminated and I was given only 72 hrs to remove all my things because of something someone else did. I was not given until the end of the month, which I paid for, and there was no reimbursement of fees. I was punished for someone else’s actions and that, in my opinion, was not right. But on a good note I was able to remove my things and have them stored somewhere that offered the same size unit for half the price and more availability to access my unit so thank you
kismet m. | Overall ExperienceGreat customer service from manager and staff
Miguel O. | First ImpressionsWe're kind of disappointed because we were told one thing and it was another and then when I went to go drop off the truck they said by 5:00 and we got there exactly at 5:00 it was closed already
pamela m. | First ImpressionsGood
Rene S. | Overall ExperienceStorage unit was broken into, along with four others next to mine. The police said there were several other units broken into around the same time period. The manager didn’t seem to care very much and actually left for the day while the police were there helping. The manager told me the security cameras were not good enough to see our units that were broken into. The price of rent went up soon after that also.
Jason K. | Overall ExperienceAssist Mgr Quinten at loc was very friendly & helpful. He explained all storage proc’s clearly & understandable. Really impressed by his courtesy.
Gilberto R. | First ImpressionsEasy truck return. Hours would be great to change for out of town people. So far, great service.
Andramona H. | First ImpressionsThey made check in easy which we were exhausted and appreciate all their help!
APRIL N. | First ImpressionsVery good customer service, just wish there weren't so many extra fees.
andrew l. | First ImpressionsManager Martin Alcala was rude and racist and made false accusations towards me. Our lawyers will be in contact with yours. I made reservations for a storage which they claimed l didn’t even though I had the paper work. Never been treated so unprofessional in my life AND I’m a criminal attorney!!!!!
YVONNE Z. | First ImpressionsVery professional service!
JOSHUA B. | First ImpressionsManagement and employees are all very courteous. Management works very well when you have an issue and resolves it quickly. I would definitely recommend.
Juanita R. | Overall ExperienceThe staff were extremely helpful and kind, after a long drive from Indiana it was nice to be treated so nicely.
Roger S. | First ImpressionsNickeled and dime fees for every little thing that requires lifting a finger regardless of ease. Was constantly looking for ways to tack on fees. I dropped the truck off 2 days ahead of schedule and was charged a over night fee.
JOE M. | First ImpressionsThe climate control was not very good. All of the boxes in my unit show signs of moisture from excess humidity.
ANTHONY L. | Overall ExperienceI greatly appreciate All the help And understanding Martin And staff give to customers. During the ttimes I had to pay late. I felt my belongings were safe at all Times., they are very helpful and give you fast service . Thank you for making things easy for us.
Sandra S. | Overall ExperienceMartin and the staff were great. We moved out due to cost.
Cindy T. | Overall ExperienceI liked. Secure, all went well. Will not hesitate to use again. Thanks
Richard C. | Overall ExperienceQuinton was very helpful!😊
Maggie M. | First ImpressionsAll the staff I encountered were friendly, professional, very helpful and overall great people. I enjoyed doing business with all the staff. They provided me and my family a place to store our stuff through our transition. Thanks.
william c. | Overall ExperienceMrs. Cruze and Martin A are superb employees very professional understanding and a perfect team for the business …. Thank you all very much. B. Barbara Martinez
Barbara M. | First ImpressionsI was well taken care of.
theresa c. | Overall ExperienceVery plz
ILANIAH W. | Overall ExperienceIt has been very good service, I still haven't received a receipt for my payments yet.
theresa c. | First ImpressionsThank y’all for easy access And they’re great understanding working with an older lady and using you guys every time I move I go anywhere thank you so much for your help
Miriam S. | First ImpressionsPest control was highly effective. I never once saw evidence of pest of any type!
Joseph B. | Overall ExperienceMartin Alcala assisted me with each and every aspect of my U-Haul experience. He went out of his way to ensure my time there was comfortable. I am truly grateful for his Exemplary service! Christopher Buitte
CHRISTOPHER B. | Overall ExperienceMr.Jesse was very nice. outstanding customer service was excellent everyone was very nice I will be using them again in two weeks. Thank u for ur Service.
Tatnes J. | First ImpressionsI never had a problem. Staff were helpful and nice.
Lorie N. | Overall Experience24 hour access
ADAM S. | First ImpressionsThe manager Martin was extremely nice and helpful during the times I’ve rented storage units as well as truck rentals. The staff is very helpful and knowledgeable.The facility is clean and well stocked with all your moving needs. I would highly recommend this U-Haul to anyone.
Ben M. | Overall ExperienceOnly needed for less than 2 months. The staff was great and the facility was convenient and suited our purpose.
Joel B. | Overall ExperienceAmazing staff.
Napoleon D. | First ImpressionsMartin has gone above and beyond to assist me with any and all services!! He is a definite asset to the company. I do recommend this facility highly to friends and family because of the care he gives to the business and its customers. 10 gold stars👏
CHRISTOPHER B. | First ImpressionsManager and staff are amazing, as is the facility itself. I rented a spot to park my trailer and was assured I could use both spots so long as I left a little room for people to access their storage closets. From day 1, it's been a hassle, as the other spot was used to store spare parts. the last straw was when material was stacked against my trailer. I never mentioned this to anyone inside and I'm sure they would have addressed it, but it was an unnecessary hassle.
John L. | Overall ExperienceAmazing service! Very impressed with the overall professionalism!
denise r. | Overall ExperienceN/A
Rene S. | First ImpressionsVery disappointed that I drove an additional 30 miles with the Van that I rented so I rented so that I could move stuff to the storage facility I was not informed the facility would be locked. So 30 miles at 79 cents a mile I would say that you it u-haul owes me a little return on the $99 I just spent to rent a Van for 24 hours. If I would have been provided the proper information tpermission then I would have come within within the mileage that I expected and within budget of this rental vehicle. It's very important that I stay within budget since I currently don't know when I'm going to get another dollar from any source. Let us see I'm nearly angry at the fact that no one informed me that the storage facility would not be available when I needed it to be.
RUSSELL M. | First ImpressionsOutstanding customer service! Very pleased.
James B. | First ImpressionsOnline check-in experience was easy and well worth the rental. Thanks for everything!
MARK W. | Online Move InAbsolutely every employee I encountered at this facility was personable, knowledgeable, helpful, and friendly.
Molly S. | Overall ExperienceAll 3 of the gentlemen were great. I was impressed on how great rhe customer service was.
Jessica R. | First Impressions