Customer Reviews for U-Haul Moving & Storage of Eckhert

Rating:

5.0

Keep doing whatever you're doing my experience at this location was great and I'd use you all again thanks so much

Rating:

2.0

Our initial pick up location was at 5810 San Pedro, San Antonio. We received a confirmation notice that there would be a 26' truck would be available for pickup on August 20 at 7:30 am. When we arrived, the person checking us in informed us that she had that information, but there was not a 26' truck available at that location. She contacted someone who was able to locate a truck for us at the Eckhert location. The person was on speaker phone and she directed the San Pedro employee to inform us that there would be a deduction of $150.00 due to there not being a truck available as had been confirmed. After hanging up, the San Pedro employee reiterated the address and the fact that there would be a $150.00 deduction. Going to the Eckhert Rd location set our schedule back by an hour since it meant driving during rush hour traffic, then to our home where we had scheduled movers. When we got to the Eckhert location and the bill was stated, I asked if it included the $150.00 deduction. We were told very curtly that amount was not possible, asked who had given that information and when we told him, he stated that he would only give a $50 deduction. It felt very much like he didn't believe us. Needless to say, in the midst of the stress of moving, this was an awful way to start the day, first to not have a promised vehicle at the first location, then to be treated so disrespectfully at the second place. How to improve this?: 1)Make sure there is availability of a vehicle, and if not, be informed before the pickup time so arrangements can be made in a timely manner, and 2) UHaul should have communicated the information regarding the deduction directly from one UHaul location to the other instead of us being the messengers, then not being believed and the deduction amount not being honored.

Rating:

5.0

Nothing! Everything was great!

Rating:

5.0

Every part of my experience either met or exceeded my expectations! Process was easy and I greatly appreciate the 1 month free storage because I needed extra time to sort through my belongings post move.

Rating:

3.0

Most uhual locations have the door open for customers to view the interior of the back of the uhual. When I had pulled up they was all closed. I switch my dolly from a appliance dolly to a $7 dolly for my mama sake and the CSR said their was one aready in truck failing to double check their wasnt one in there. I left from eckhert road(NW) to go to s. Acme rd(W) in that uhual until I park and open the rear door and their was no dolly. I had to drive back in a personal vehicle to retrieve it. I was unsure how long I was gonna need the uhual as I had a move on Thursday for my mama and then I had to move my family as well on Friday. I did not have no addtl funds for movers so I was pretty much alone on Friday until that evening but on Thursday my mama neighbor assisted her. If they had a tracking device they could have noticed my wear abouts but instead I felt that I was being rush and pushed to turn in that truck. Hell it wasnt stolen ive driven a uhual nunerous of occassions. I had the funds to pay but this location and all the other locations needs to put trust in their local residents when it's 100 miles or less. Better yet yall should implement a Star rating on yalls customers that returns that way yall know who to trust and who not to. The star rating can range from a 1 star to a 3 star. 1 star will make it hard on a customer to rent if they had any demerits like accidents,etc. And 3 star is for those who have a good driving record with no accidents. Just something to think about. I normally take my business to grissom rd but I'll look elsewhere from here on out because if another company was to make their way to san antonio I would quickly ditch going to uhual and go to the new company in a heartbeat.

Rating:

5.0

Very clean facility and knowledgeable staff.

Rating:

5.0

N/A

Rating:

5.0

This location has excellent customer service!!

Rating:

5.0

Mr Quintin show me great respect, Very Friendly staff. Will do business in the future. Thanks U-Haul for meeting my Needs

Rating:

5.0

Employee tended to my needs in a timely fashion. He was courteous when providing me with a storage unit. The following day I picked up a U-Haul van. The young lady was courteous and helpful. I would recommend this location to family and friends. Thank you.

Rating:

5.0

Drop off was quick and easy and staff member was friendly.

Rating:

2.0

The ac went out on me no reimbursement offered. The person that assisted us when we got there also didn’t seem very customer friendly.

Rating:

1.0

The manager Martin is very rude. It is not pleasant to work with him.

Rating:

5.0

Again, friendly staff and helpful in any way possible when we were dropping off the u-Haul.

Rating:

5.0

You guy are great, big thumbs up 👍. Everytime I used this location they are very nice, helpful and understanding. Sometimes things come up last minute and they are there to help out with all of you moving needs. Always very friendly. If you use this location like I do, you will be taken care by the best.

Rating:

5.0

Check the accuracy of the fuel in the truck. My paperwork showed 1/2 a tank of fuel but when I drove out of the parking lot it was on empty but they expected me to bring it back with 1/2 a tank of fuel.

Rating:

5.0

The only thing I wish were cleaner about the van we rented is the windshield. Other than that, the checkout process was easy the van ran well. One suggestion about the "after-hours, self-validating return": Change part of the sequence. First, the app asks for a picture of the dash to confirm mileage and fuel. Then it asks whether the vehicle is in good shape and ready for the next customer. Then it asks for payment information. I thought we were done, so I locked the van and I returned the keys in the door slot..... before knowing that I was going to have to take pictures of the inside! I say, make payment LAST, or make it VERY OBVIOUS that pictures will need to be taken at the end!

Rating:

5.0

I’ve rented from U-Haul several times and this has by far been my favorite location used yet. Kudos to this team! Everyone we encountered has been consistent in their customer service ! That’s a direct reflection on the owners/ and management. Thank you so much for your kindness and supportive words and encouragement! Moving is a heavy and hot chore, but thier consistency in attitude even at the end of the day makes me feel appreciated, we’re not just another customer!

Rating:

5.0

Christian the owner and Clinton at the Eckert location (San Antonio) were very helpful and friendly.

Rating:

5.0

Very professional crew and service. Answered all my questions. Thanks

Rating:

5.0

Thank you I appreciate it.

Rating:

1.0

My poor experience was woth the app and the browser. It took an extra 2 hours to pick up the truck in the morning and an extra 1.5 hours to drop it off. The codes don't work, the photo software is terrible. It could not be less user friendly.

Rating:

5.0

The People, Service, Truck and Experience were all great. Thank you for make a tough moving day a little easier, E.D. Flood

Rating:

5.0

Truck worked and drove well. Folks were nice and quick.

Rating:

1.0

The truck was in poor repair. Very rough ride, the alignment was way off, and to top it all off I left my ray ban sunglasses in the truck and magically no one saw them or turned them in. Very dissatisfied

Rating:

5.0

This was by far the best experience I've ever had with a moving trailer. Associates were incredibly patient and friendly, everyone knew what they were doing and there was minimal waiting.

Rating:

5.0

Fast and professional service at pick up and drop off.

Rating:

1.0

I was assigned a unit that was already occupied. I called customer service and had to wait 30 minutes to speak to a representative. She had to call a general manager who then sent someone over. It took Uhaul almost two hours to resolve their mistake.

Rating:

5.0

Christian and the manager were very nice and helped us get the unut we needed quickly, without hassel. Highly recommend this location.

Rating:

5.0

Pick up and drop off was a breeze.

Rating:

3.0

Not very friendly at drop-off. i mentioned the issue with gas tank; felt ignored. I asked for a receipt for check-in; was told it would be e-mailed, but never received one. Had to call customer service, who provided a receipt immediately. Not a great check-in experience after spending $400 on a rental.

Rating:

5.0

everything was excellent-associates very well trained and professional/kudos

Rating:

5.0

very professional staff

Rating:

5.0

Very professional staff and and very fast service

Rating:

5.0

The trailer had a terrible vibration. When I got it loaded and got on the highway, the trailer vibrated so bad it shoook the whole truck. After a while I realized I could never tow it all the way to California. So I located a dealer in a small town about 175 miles into my trip. They said one tire had a bubble and the other had a flat spot. They replaced both tires and after that the trailer pulled like a dream.

Rating:

1.0

beyond rude and dismissive and showed zero understanding for my situation. i didn't even get a proper greeting from this location.

Rating:

5.0

great experience

Rating:

5.0

It was all good and Quick. They quickly verified everything (I also returned with extra fuel and very clean)

Rating:

5.0

This is my go to location. Everyone is always friendly and very helpful. I’ll keep using them every 2 months.

Rating:

5.0

I am satisfied with your service .

Rating:

4.0

Tough time completing the online registration. Had to go to the store to make sure I had a reservation.

Rating:

5.0

Outstanding customer support at this location. They ensured I was completely set up for the road and answered all my questions. Recommend this location to meet your self-moving needs.

Rating:

5.0

Keep up the good work

Rating:

3.0

Nicer/Friendlier employees

Rating:

5.0

Customers-Keep open communication because they are willing to help! Uhaul- Great customer service and staff is super qualified!! Thank you for helping me and my daughter! I gratefully ppreciate your assistance in our moving transition! Blessings!!

Rating:

5.0

It would be nice to have an option to remove the dolly from the truck if not needed as it takes up valuable space and makes loading harder.

Rating:

5.0

This was the second place I had to go because the first uhaul place where I had my reservation at didn’t have a truck ready for me when I arrived. The guy at the desk said he was going to make a phone call to see where the truck was and never talked to me again. I had to call your customer service line to get another truck. Then they sent me here and everything went smooth picking up and dropping off. The store on Grissom road sucks!!! I will go there again.

Rating:

4.0

the location and staff are always good to deal with.

Rating:

5.0

They immediately came out to help when they saw me pull in with the truck.

Rating:

1.0

They overcharged me

Rating:

5.0

Keep up the good work

Rating:

5.0

I was very happy with this location. I rented the truck to move furniture from my storage there at that location. Very prompt service and friendly staff.

Rating:

5.0

The Manager Martin helped me with the complaint and was very helpful and compassionate about my situation. The Eckhert location has always been amazing since I’ve been there a few times before.

Rating:

4.0

Inform reoccurring or new customer that certain sized vehicles may not be equipped with a ramp.

Rating:

1.0

The employee that assisted my husband was very rude! He also changed our drop off location so we ended up having to drive 22 miles out of our way back to the pickup location to drop off the truck which I had to pay for!

Rating:

4.0

Great service from the staff. The trailer looked good and everything seemed to operate correctly, but the trailer electrical harness was damaged (bare wires). When it rained it shorted out the system including shorting our my vehicle side of the harness. I didn't know my vehicles electrical system was damaged until I check it the day after turning in the trailer.

Rating:

5.0

The U-Haul on Ekart rd in San Antonio Tx had great customer service moving is stressful so im so thankful for the staff a this U-Haul they are amazing!!!!

Rating:

5.0

Martin the GM excellent customer service. Thanks for the easy day compare to the hectic event we were going thru. Thanks

Rating:

5.0

None

Rating:

5.0

so far everything has been smooth sailing.

Rating:

5.0

Have been with U-Haul for many years and have never had a problem. Employees are courteous and helpful. I have no complaints. I hope y'all are successful in all your endeavors. Wishing you the best.

Rating:

5.0

Great Service, convenient hours.

Rating:

1.0

The manager Martin is rude, crude, and foul mouthed and has no intention of helping any clients out fro any reason. HE NEEDS TO BE FIRED !!!!!!!! plane and simple and to the point.

Rating:

1.0

Unit was burglarized along with several others. Seemed like it was an inside job. Management was not helpful at all and actually left the scene before police arrived, leaving rest of staff to restore our units. I called corporate to complain and the complaint trickled down to Martin Alcala, the manager of my location. Martin then called me personally to confront me about my complaint which ended in a screaming match over the phone. I will never rent with y’all again. Not even trucks.

Rating:

5.0

Very friendly, helpful staff! I loved the climate controlled area. Well secured and very clean. I would recommend this location if anyone is in need of storage.

Rating:

4.0

All in all a positive 5 yr relationship. And very helpful when I vacated. My only complaint was security. People piggybacking on entry and several instances of attempted vehicle theft and parts stolen from two boats I had stored there. I probably would not store anything of value again, at least outside.

Rating:

5.0

The staff on my move-out 12/6 were very helpful and courteous. Mr. Alcala and staff were reassuring and kind when I started the rental contract. Making payments was convenient. Fortunately, I finished major house repairs. It was nice to rent a small sized unit so that I could get things out of the way during repair phases. Thanks, Storage of Eckhert! MS

Rating:

5.0

Awesome team

Rating:

5.0

Very accommodating and friendly.

Rating:

4.0

Great service and price

Rating:

5.0

Entry to H UNITS was complex Why 2 swipe ins?

Rating:

5.0

Thanks

Rating:

5.0

Overall, the process from start to finish was great! It was a quick, convenient process. Move out was just as easy. Thank you.

Rating:

5.0

Very helpful and friendly staff

Rating:

5.0

Staff is friendly and professional

Rating:

5.0

The staff was friendly and knowledgeable. Thank you for good service.

Rating:

5.0

The staff was very efficient and super accommodating. The 2 young men, both named Christian, were very helpful during a stressful move. Appreciate the patience and drive to help take care of everything!

Rating:

5.0

Staff very helpful and patient as this was the first rental I’ve done. Highly recommend using this facility.

Rating:

5.0

Excellent customer service! Young lady was so nice

Rating:

5.0

Everyone was very friendly and helpful. Unit clean and dry. Easy to get to.

Rating:

5.0

Good stuff very helpful

Rating:

1.0

Everyone was nice and I got a refund but those units were as hot as outside if not hotter. They said most people move in, get put on a payment plan and don’t care. Wait till people see their stuff ruined. Way too hot fix the ac.

Rating:

5.0

Outstanding customer service.

Rating:

3.0

My experience would have been excellent if it were t for the initial site issues. Then when I called the office to see if I could quickly check in, bc it was 15 minutes to closing, the man I spoke to on the phone made me feel as tho I was inconveniencing him. I asked how long does the process take to check in? He responded with, “I don’t know, it depends on what has to be done.” Then he hung up on me. I was called back by a woman who did suggest I try the site again. She told me I would be sent a link. I did receive a link and it worked. Whoever she was, gets a star. That man, no.

Rating:

3.0

No issues with security or cleanliness. I would have liked the unit to be more well lit. I had to keep a flashlight with me. The hours are absolutely not convenient. You should offer 24 hour access period without having to request it. Especially with what I was paying. I live in a different city and work full time, so there end up being only a few days when I can really ever make it down to load/unload things. I don't get to pause the cost when I don't have access to storage, so you shouldn't be pausing my ability to access my things whenever I want. It's part of why I just finally cleaned them out and moved them closer. It was too hard to keep making the time to go down with my new job. Also I think you advertise the temperature controlled at between 75 and 85 or something like that? Whatever the advertisement was, you basically never get below the upper bound there, so even though my items didn't suffer or anything, when I have a lot of heavy lifting to do I basically roast to death. You should update that "air conditioning system" (quotes intentional). Also I really hate that not only is there a ledge on the way into the storage halls but that the door doesnt stay open. Do you know what a nighmare it is to try and get big heavy stuff inside while you're trying to manage a door AND navigate your bed or arm chair or something over a ledge with no dolly? I have to turn into the hulk. So yeah I really think you need to put an incline there or have a way to have it open for a minute or two. No one's gonna break in and steal things while I'm wrestling a couch through it, you know? Anyway aside from that. Your staff people are good. They're usually pretty nice and helped me replace my worn out swipe card once and stuff and checkout was fast and painless.

Rating:

5.0

Excellent

Rating:

5.0

It was such a positive experience dealing with the employees at this location they definitely got my business the next time I need outdoor unit. Very easy to get unit and to move out of . However, unit didn’t seem to have a good sill and it was like saw dust coated my items. So either cover it or pack it in a box to protect your items.

Rating:

5.0

Service was the best ever!

Rating:

5.0

Excellent People ! Very courtesy and professional.

Rating:

4.0

It would be nice to have till at least midnight before having to pay for 24 hour access. 10 is just to early if you work all day then having to try and get diner, kids, and homework done then having to get to storage before 10 is almost impossible most days.

Rating:

4.0

UNFORTUNATELY THE PERSON BEHIND THE COUNTER DIDN'T SEEM TO KNOW ANYTHING SO ANOTHER PERSON PITCHED RIGHT IN.

Rating:

5.0

martin, the general manager assisted me in fixing my errors, setting the account up properly and un offloading my vehicle in spite of the rain. He was very attentive to my needs and abilities.

Rating:

5.0

awesome employees!!

Rating:

5.0

Flexible help with the staff. Would recommend a friend to this location!

Rating:

5.0

Martin and miss. Cruz are the best. Wry very helpful, accommodating and very patient !!! Thank you very much!

Rating:

2.0

The door was broken to my unit & very hard to open. In trying to open it, some boxes fell over & many books & papers were ruined or damaged. I also wasn’t happy with the raise in price. But very conveniently located & accessible. Dirt seemed to enter the unit even though I rarely visited or opened it.