Customer Reviews for U-Haul Moving & Storage of Eckhert

Drove from San Antonio, TX to Sacramento, CA on a one way rental without any problems, mechanical or otherwise.

He was very understanding and explained how to access my storage

Tried to rent a storage from location was given a key card but did not have access to unit, talked to 3 different people no one knows why my name was in the system but was given a key card that was not even under a name that I have any association with. Ended up turning in my rental truck late because of this situation horrible service and no one was helpful

Check in was very efficient and easy. Staff was very friendly and helpful!

Fast friendly service

They are very helpful there are polite and there were quick I will tell all my friends about them the van was really clean.

Professional staff

Each time we went to this location (to make the reservation, pick up our items, & return items) all of the staff working on those days were so friendly. Employees were patient, thorough when it came to explaining anything as well as providing detailed information to answer any questions we had. Outstanding customer service!

None. That place was well maintained, well managed and very neat.

Everything was quick and professional. From check-out to check-in.

This location has a very crowded lot. The Eckhart location personnel was very helpful though. I was sent to this location from the Uhaul shop at 10681 W Loop 1604 N in San Antonio. This shop made my reservation and then when I showed up to get my trailer, they refused me even though they had some on the lot and altered my reservation to the Eckhart location which was half way across one of the largest cities in America. Bad business. Previously, this same location had closed their shop early so I couldn't use their services and had refused another previously scheduled truck return.

I was given a truck with less than 3/4 full. I took a pic. I returned almost full. I used the drop box after hours and was charged $48 in fees bc I didn't describe my midnight checkout in time. I had no internet reception or service until the next day!!!

The employees are very helpful

I had trouble checking in on my phone - went through three different browsers before it worked (both chrome and Firefox did not work, but Samsung's native browser did). Better compatibility / usability would be nice.

Excellent overall. No complaints. The truck was in perfect condition. Uhaul staff were professional, accommodating and helpful. Truck was ready as reserved. I got one month free storage too, that was a bonus. Thank you all!

Tks

Excellent people

Very nice young lady, needs training. My receipt sent via email is not able to print out.

Topnotch business employing topnotch staff. Always cheerful, pleasant and polite. Will go the extra mile to accommodate a customer. Excellent customer service always ☺️.

Everyone at this UHaul storage was extremely nice and helpful. I appreciate the extra effort they took to help me!

The staff provided excellent customer service and even ensured that the unit we purchased was secured successfully by checking on our transition into the space twice. They were dedicated to us as customers as this was the last and final step in our move and we absolutely appreciate their expedited resolutions.

On time service and very efficient

We had problem opening the slide up door in back and had to return to dealer to work on it. It was ok after that... but should have tried opening before we left the first time.

Shorter wait times both on phone and in line

Dirty car, forgot furniture pads and dollies.

Windshield was covered with bug guts so it was initially very hard to see out the window. Poorly maintained vehicle. Windshield wipers do not clear water. Staff forgot to leave the furniture mats and dolly inside the vehicle causing me to drive a total of an 1 hour just to get my equipment and wasted lots of gas on my car.

Great service!…

The Management and Staff are GREAT!!! Although this location is .8 miles from my house, I quit going there because the previous Manager was a jerk. So when the previous Manager showed up st the location I had been using for the last 3 years, I went back. Current staff is friendly and you can tell they're not stressed out like when previous Manager was there. Have already recommended 3 people.

Great customer service from employees

All went very well

The guy hooking up my trailer was very knowledgeable and informative, he showed me exactly what he was doing and why since I was interested. Something he did not have to do but I appreciated it so much. I didn't get his name though

I have used this place several times and have never had a problem. They are professional and efficient

I picked 10 feet uhaul with only 7/8 gas. I drove 17miles and refueled 2 gallons and dropped after working hours via online. But they charged for fuel again with $7 and said there was more than 7/8 gas when picked up. Noone gave proper response and explanation during pickup. I hate the service as I was not properly explained when I picked the truck and also not refunded the fuel charges...

Was told the price was going to be 29.95 by Jake, a new employee...when my husband returned it he got charged 47.25 total...

All Staff members have been very professional during our 4 years at U-Haul. Thank-you, Karen Saenz

Everytime we went into our Controlled-Climate unit I found the hallway clean and the temperature and humidity levels satisfactory.

Nice clean van with cold a/c was much appreciated!

Quick n fast, immediate service.

Most unfriendly staff ever! I will be contacting corporate about this poor experience

Letty was very helpful and helped me in a timely manner!

Truck was old and had bad steering and mirrors that didn't adjust right.

Patty was great when I booked the truck. The next day when I went to pick it up, the cost went from $19.95 to $83!!! Counter person never explained procedure to return truck. Went to return it and counter person , only one there, had to leave the building to return the truck! Extremely long wait. Will never go there again.

The rv spot we were placed in is too tight of a squeeze. The rv next to us is in our space and the trailer on the other side is right on the line, it took us 45 minutes to carefully put it in our spot , now we are worried about maneuvering it out. We are checking other rv locations. U-Haul also has a dip in the road where the rv bottoms out.

This was the only location that had the equipment I needed. It was about 25 miles out of the way from where I live. There should be more equipment available close, or the option to drop off equipment at a closer location when finished. Overall, the location was fine, took a while to get checked in and then took a while to complete the return.

Nothing to improve. Very good service.

As a new customer to UHaul, Martin was fantastic to work with during my transition from my old home to my "NEW" home. He answer all of my question as well gave me information to make sure that every visit was just as good as my last visit to my storage. All of my items were well taken care of as promised and the customer service was OUTSTANDING!!! Thank you for your support.

Nothing. I was pleased. Quinton Reed, was amazing, fiendly and very professional. Great overall experience.

martin was a great person to deal with. Made the process easy. Thanks Martin!

Customer service at this location is excellent and I will definitely be using this location for any further moving needs.

Many Thanks

I do plan on returning to re-rent the UHAUL once again to do my final move to my new house and to put things in my storage unit which was very useful in my time of need..to store my things in- ThankYou. p.s The people there were very helpful & answered all My questions &helped me when i cldnt turn the UHAUL arnd. The lady was very sweet and helpful!! :-) customer: Melissa M.

The appliance moving dolly they gave me was broken. The pin on the lever was missing and the bar was bent. The item was very rusty. Then the person who loaded it wanted to argue with me before giving me a new one. Also, Nobody offered to help load the boxes.

6 x 12 trailers with ramps are heavy (2300lb), so be prepared to get you 1/2 ton truck pulled around.

NONE EXCELLENCE IS ALWAYS WHAT I EXPECT. THANKS TO YOUR CREW.

From my experience there is nothing to change. Everything went smoothly.

Great customer service 👏

I love this location, it is very clean and easy to get in and of plus, its huge most likely because it offers storage as well.

Nothing, you did great.

List all the hidden fees

Fast and friendly. Well priced for the services.

All around quickly and friendly service!

Check in clerk Samantha was very courteous and attentive.

Speak to them when in line. Outside return guys were simply nicer than indoor ppl

Some units were clean. Then another unit my second unit too many spiders.

This location was very help and worked with me through this pandemic. Awesome staff, except one individual who was rude and he very demanding on payment or I'd lose my unit. Thankfully I requested upper management and that gentleman helped me and worked with me so Uhaul can receive payment and I wouldn't lose my personal belongings. Wonderful experience, expect maybe that one guy that needs to be reminded that not everyone has a job or getting full hours to make full payment. We are all scared and stressed out and demanding payment with everything going on is hard. Thank you everyone else for being helpful and nice.

The staff at the Eckhert location was very friendly and helpful. I had gone to the Grissom location and the staff their were not as knowledgeable and all facilities were indoors. I needed an outdoor location for storage and was referred to Eckhert. Very happy I was as I would have preferred to the staff and knowledge there.

I will rent again in the near future. Surely I will recommend

Very cordial and attentive to customers. Quick service.

Great storage unit .

Over all my experience wasn't bad, the below average rating became what it was as a result of my final experience with U-haul. With this current storage, I checked out roughly a week before my due date and felt I should have received a pro-rated refund. When I asked about this, I was told that this was not an option. Ultimately I would rent storage from U-haul but was not happy about this experience.

Lani was both friendly and helpful. Unit was very clean.

One of the best "in-house" U-Haul rental experiences yet! I received exceptional assistance, including the sweetest gentlemen who helped me with the storage building unit. He said the kindest words to me, that will stay with me forever: "From one Veteran to another, I thank you for your service!" I am a travel nurse, and I told him that the reason that I got into Nursing is a desire to help during war time. He said, "He (and pointed up to God) works in mysterious ways!" "Amen," I said and my heart is filled with gladness to help others and be appreciated during this crisis situation. I had not thought of myself as a Veteran (I always wanted to serve, but I am too old now). Thank you U-Haul for assisting me on numerous occasions with across country moves, which has been invaluable to me!!

The staff was always there to help

Other than the fact that I still received a bill a month after I ended my storage agreement this facility was beyond excellent

Lani and her crew were great! The facility is well maintained by all the employees, showing pride and professionalism. We used storage, trucks, and U-Box facilities; and we were always kept informed and well taken care of. Although we usually do not 'recommend' we would for this business.

In hindsight I should have gotten an indoor temperature controlled unit as some of my belongings were slightly damaged by heat. Other than that, I was content with your service.

One of the nights I went to get some things out of my storage facility I was not able to get in although it said 24-hr access. Other than that, i LOVED this storage facility and would recommend.

Great service.

Very useful to store a travel trailer

Workers were very helpful and they took care of my needs in a very stressful time . Thanks to the staff Quinton, Ernie, Lani and Wayne.

seamless experience

Overall I think it was to expensive for what you get. I was able to get into a climate controlled storage unit for the same price with more space. So that tells you something. The staff seem bored.

Staff was always friendly and professional

I would recommend no steps or bumps it was difficult for a female doing the moving alone to pull and push above the bumps and to go down a step. More entrances for climate would be nice

Caego van was awesome only 5000 miles. Could have used an additional handle to get in and additional step. Renting easy, great staff at Eckert location. Very pleased.

Great. Very convenient. Will return.

Thank u

Professional staff. They were courteous and helpful.

Your helpers were awesome they were on time good with the service paid attention to detail and made everything smooth and Easy. I would recommend your services to all my friends and family thank you!

Staff was very helpful and courteous. Dwayne in particular was outstanding.

Everyone I came in contact with was very accommodating. When I realized the unit I reserved wasn't big enough they were able to help me with the size that would meet my needs.

Fast and great service

I mentioned to the woman when I checked it in, that there had been a high pitched ringing noise when driving on the freeway. It also had an ant problem, which resulted in stings all over my feet.

They put a lock on our storage place because we are behind payments - on August 31st! September rate was already charged to my credit card. Took them 2hrs to figure out that I paid on time! Sucks!

The service and facilities are excellent. My only recommendation would be to go paperless rather than sending out due notices to everyone. Just trying to save the facility some money!

The staff was thorough when explaining the details - AND very friendly.

none

Great customer service.

Friendly and helpful for our storage needs.

Na

The people were very friendly and helpful. I have used u-haul storage in the past and I have to admit that this time was excellent. I will gladly use yall again if needed.

Great customer service. Facility was well maintained. Had no issues.

The staff wasn’t that good the other storage was better

Great customer service! Very easy to work with. Made moving in easy.

Great place

great customer service. explained all options in detail.

Ok

Great place Martin is always their to help out in anything. The only thing I would change is the times for normal hours to visit your storage.

Very convenient and friendly transaction.

.

Eric, was very helpfull, Execellent service.

Very good service!

Great service! High recommended.

Misael and his team have a dedicated attention in detail to all customer needs. Always would recommend this Uhaul location here in San Antonio

None

Great staff, Great pricing!! I will never do business elsewhere!!! They go above and beyond in customer service!!! Hidden Gem on Eckert Road!

Good place

Great service.

Great service.

Everyone was nice and went out of their way to help!

I've had various storages there for about 20 years, but my unit was filthy from dirt blowing in & had mice that ruined my belongings! I am mainly leaving, because Martin lacked self-control & respect.

Perfect timing for a quick storage need. Martin was great and super informative.

Thank you

Excellent customer service great rates.... Thanks Martin

Except parking space access tot H123, the facility met my needs & was run by the book. I appreciated Ms. Letty who explained procedures/billing w great service & professionalism. Thank you all! mtkt

The facility leaked, continually raised rates, uhaul trucks parked inside storage facility blocking access.

Great service!

There was a leak in the back right corner on A010. Six boxes with a variety of household goods we're molded together and boxes had caved in due to the additional weight. I didn't pay extra for the ...

At times, it is difficult to contact the local office by phone. Default main branch unable to answer my question. Went around in circles at times for answers to my questions.

As a family that endured hardships it was a relief to know that my belongings were secured and safe. I thank your staff and location for aiding my family. I greatly appreciate all you have done!

The employees were very professional. Thank you for a job well done. God bless you all🤗

Roof leaked and ruined my belongings

Staff was very professional and courteous

I had a stroke September 31. I need to reserve a 10 foot Truck,utilility dolly,a 5x 10 storage, + safemove Ins. I cancelled, I did not buy the Winnebago. I Will need to pick Truck up by 7 a.m, October

Easily accessible and made for a great move!

Great guys

The staff was very helpful. Everything was clean. Moving sucks, but they made it better :)

The guys were fast n efficient

This facility is keeping my very private stuffs illegally. These are stuffs that if I don't get, I will take very bad actions. I paid rent for 4 years and they repaid my loyalty with extortion.

I will use uhaul for all my futures needs

Service was great for the period we stored our Travel Trailer there.

I appreciate your help!

The owner was extremely friendly and helpful. The facility was always clean and well maintained. I would recommend the location to anyone.

The guys helped load and unload my car onto the car hauler. Great guys that went above and beyond. Greatly appreciated.

Staff was helpful and friendly every time I went!

I would recommend this facility.

Easy access to my things, helpful resolution of billing as I moved around the country for work, climate control was reliable as I had temperature sensitive materials stored for 14 months.

At the start of my move from New Mexico things where a little shakey, the car I was going to tow back did not fit on the tow trailor. My helper did not have a drivers license. But we worked it out.

GM was very helpful the first day when we rented to storage unit and returned our truck. Very accommodating and excellent customer service.

Everything was removed from F45 on Sunday, May 3rd. I was told to have everything removed by the June 6th then to call or email Uhaul on June 6th letting you know. Thank you so much for everything!

Great

Stored my 944 there summa 6 mos. Owner appreciative, helpful, and insightful. Even allowed me place "For Sale" sign on car, which worked! Bye Porsche!

Your manager Martin was very helpful and professional.

No comments at this time. Thank You.