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Mehraj UCustomer Reviews for U-Haul Moving & Storage of Eckhert
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person who helped me was rude and condescending. He was very nice to my brother in law so I dont understand why he didn't seem to want to help me. In addition, the uhaul leaked during the trip and soaked my mattress through the plastic protector.
Trisa GI have always used U-Haul and have never been disappointed I normally go to the store on grissom road in San Antonio Texas. I used the eckert road in San Antonio Texas for the first time. The gentleman that was there went above and beyond and had great customer service, but the girl that was there I think she was the manager super rude, lied to us about not having the equipment after we had already been told you did and you did it was the one we rented and I could just go on about her rudeness. If she is one of your managers she needs to go have some extra training done. Super disappointed and would never recommend this location
KIMBERLY AVery quick and efficient!
DOYLE BManager was a grumpy guy. Gruff and unfriendly.
Richard Snull
CHRISTOPHER Mnull
THOMAS MManager was a grumpy guy. Gruff and unfriendly.
RICHARD SVery professional I also liked that this location provided a lock already on the truck at no extra charge.
JUSTIN B | Overall ExperienceVery quick and efficient!
DOYLE BI have always used U-Haul and have never been disappointed I normally go to the store on grissom road in San Antonio Texas. I used the eckert road in San Antonio Texas for the first time. The gentleman that was there went above and beyond and had great customer service, but the girl that was there I think she was the manager super rude, lied to us about not having the equipment after we had already been told you did and you did it was the one we rented and I could just go on about her rudeness. If she is one of your managers she needs to go have some extra training done. Super disappointed and would never recommend this location
KIMBERLY AVery friendly and knowledgeable.
WILLIAM F | Overall ExperienceHaving all Indoor Air conditioning storage units for this Texas heat and lighting inside the storage unwould benefit the customers
MARK W | Overall ExperienceVery courteous and professional person
ROMEO CVery nice staff
ROBERT P | Overall Experiencenull
T-Arkarai M2 time I go to this Uhual's they kind and professional staff thank you for everything.
Maria RGreat customer service. Thanks for all your help and patience.
Jeff Cnull
Jerry Rnull
KALEB SI was told the fuel take was full, it was at ¾. I was charged for not filling it up all the way. Ive used this location 3 or 4 times and have never had a problem, but this time was ridiculous. No equipment available such as a dolly or hand truck.
JENESSE PGreat experience overall
OMAR AExcellent staff with great customer service making the move as quick and painless as possible.
Mauricio GPicking up and dropping off staff were friendly and very helpful
ELISSA FStaff was courteous.
Lori Rnull
JENECA Dnull
Randy Rnull
Tanya DI was told to drop the trailer under the canopy. I showed up right before 10pm and there was so many trucks and trailers I had no idea where to park the trailer it was such a tight small parking lot. I feel that they should offer a plan B because I had no idea what to do and didn't want to get in trouble.
ASHLEY Ynull
SHELLEY Mnull
Angelica BðŸ‘
Randy RThe staff at this location were not helpful when I returned the vehicle. The process was unnecessarily time-consuming and frustrating, taking approximately two hours to complete. Additionally, the U-Haul app is not user-friendly, which further complicated the return process. To improve customer experience, I recommend implementing drop-off kiosks at rental locations. This would allow customers to return vehicles quickly and efficiently without delays. Streamlining the return would greatly enhance customer satisfaction and make the overall rental experience more convenient.
Percival Wnull
Ron TEverything was perfect!
Jose Mnull
DEXTER REverything was in good condition,This location Provided Exemplary Customer Service
CHORLOTTIEA HCounter wkrs very rude, didnt like answering questiions......never use again!!!!!
STEPHEN Lnull
Bryan NThey charged me 3 days instead of 2 days.
JAVIER SThe staff was knowledgeable fast and friendly.
Justin Anull
FRANSISCO Cnull
DOMINIC Enull
Doug GI rented 2 dozens of furniture covers andI didn't open the one dozen. I believe that I deserve a refund of $10 plus taxes
Kathryn SI rented 2 dozens of furniture covers andI didn't open the one dozen. I believe that I deserve a refund of $10 plus taxes
KATHRYN STruck sounded rough but drove well.
Clarissa AFriendly and professional
KENNETH BIn the past 3 months, I've rented a vehicle once, a trailer once and a storage space for a short period. In each instance, the staff was courteous, knowledgeable and genuinely helpful. I'm 55 and I've used U-Haul countless times over the years. I've never had a bad experience - it's always been good - but this location has still been my best!
ROBERT J | Overall ExperiencePersonal sucks
Yeison IEvery thing was great my whole rental. Thank You very much.
Renee S | Overall ExperienceThey charged me 3 days instead of 2 days.
JAVIER SThe staff was knowledgeable fast and friendly.
JUSTIN ANot a fault of the site, but the application would not work to drop the trailer off at many locations that were significantly more convenient than where I was told to drop it off. I stead of a 10 minute round trip mit was a full hour of my time. The app should allow greater ease of drop off at alternate locations, especially after I give an address of a dealer where I am at that moment positioned. Even with location services in my phone activated it still would not allow a return at an alternate location.
Edward LGreat Service Always helpful
DANIEL D | Overall ExperienceNo light inside storage and my stuff got covered in ants
adin p | Overall ExperienceI did not like that while attempting to return the rental. I called 5 different U-Haul rentals and no one wanted to allow me to return the trailer. It was not until I spoke with some at corporate office that I was allowed to return the trailer to the rental store.
javier sCounter wkrs very rude, didnt like answering questiions......never use again!!!!!
STEPHEN LBlankets were not in the truck so I had to return to get them.
MICHELLE DEverything was in good condition, This location Provided Exemplary Customer Service
CHORLOTTIEA HEverything was perfect!
Jose MLove this place
rosemary p | Overall ExperienceI found this location to be extremely secure and well maintained. I would recommend this location to everyone.
SYLIVIA R | Overall Experience👍
RANDALL RI was told to drop the trailer under the canopy. I showed up right before 10pm and there was so many trucks and trailers I had no idea where to park the trailer it was such a tight small parking lot. I feel that they should offer a plan B because I had no idea what to do and didn't want to get in trouble.
JORDAN LThe staff at this location were not helpful when I returned the vehicle. The process was unnecessarily time-consuming and frustrating, taking approximately two hours to complete. Additionally, the U-Haul app is not user-friendly, which further complicated the return process. To improve customer experience, I recommend implementing drop-off kiosks at rental locations. This would allow customers to return vehicles quickly and efficiently without delays. Streamlining the return would greatly enhance customer satisfaction and make the overall rental experience more convenient.
PERCIVAL WStaff was courteous.
Martha RPicking up and dropping off staff were friendly and very helpful
ELISSA FExcellent staff with great customer service making the move as quick and painless as possible.
Mauricio GAmazing customer service
GINA BGreat experience overall
OMAR AI was told the fuel take was full, it was at ¾. I was charged for not filling it up all the way. Ive used this location 3 or 4 times and have never had a problem, but this time was ridiculous. No equipment available such as a dolly or hand truck.
JENESSE PStaff was amazing! Patient, informative, and helpful. I highly recommend to all friends and family.
SARAH G | First ImpressionsThank you Martin for ensuring a safe transition.
PAULA A | Overall ExperienceGreat customer service. Thanks for all your help and patience.
Jeff C2 time I go to this Uhual’s they kind and professional staff thank you for everything.
MARIA RRepresentative could be more cordial and kind. But she was very informative
REBECCA GThank you for the professionalism!!! Mr. Hughes
Joseph H | Overall ExperienceSuperior service and professional staff!!!
Joseph H | First ImpressionsFantastic service super friendly and happy to help
Marcello F | Online Move InEverything went very well but I forgot to bring a broom to dust out the store room when I was done. Maybe you could keep one available for next time?
Christopher S | Overall ExperienceThe staff is always friendly and professional.
Darrel J | Overall ExperienceGetting everything set up ahead of time was a bit confusing, but I managed to get it done. There is a small hole to the outside where the expanding foam didn't fill and the floor was dusty, but not dirty.
Christopher S | Online Move InEasily fast and knowledgeable people who work at this location
Dennis B | First ImpressionsGreat service and convenient
Joseph G | First ImpressionsGREAT in everything!
JOSE A | Overall ExperienceElite
DONALD S | Overall ExperienceThank you for your help.
WILLIAM F | First ImpressionsThe men helped me and it was quick!! Thank you 😀
TEISHA T | First Impressionsit was clean and it also was a great place to return the truck and store everything
Mike F | First ImpressionsPrices kept going up too often
deborah t | Overall ExperienceI enjoyed and appreciated everything about my experience here! The free 1 month storage with a 1 way move is an awesome offer especially considering a big move and recent divorce. It was exactly what I needed. I couldn't move all my things and had a few important boxes to store. Every part of the staff has been a delight to work with! I'll definitely use again in the future! ❤️
CRYSTAL N | Overall ExperienceNone of the above
GEORGE H | Overall ExperienceEvery part of my experience either met or exceeded my expectations! Process was easy and I greatly appreciate the 1 month free storage because I needed extra time to sort through my belongings post move.
CRYSTAL N | First ImpressionsVery clean facility and knowledgeable staff.
Denise R | Overall ExperienceThe manager Martin is very rude. It is not pleasant to work with him.
TAMMY M | Overall ExperienceChristian the owner and Clinton at the Eckert location (San Antonio) were very helpful and friendly.
Maggie M | First ImpressionsVery professional crew and service. Answered all my questions. Thanks
David S | Online Move InI was assigned a unit that was already occupied. I called customer service and had to wait 30 minutes to speak to a representative. She had to call a general manager who then sent someone over. It took Uhaul almost two hours to resolve their mistake.
Terese F | Online Move InChristian and the manager were very nice and helped us get the unut we needed quickly, without hassel. Highly recommend this location.
BRITTENY W | First ImpressionsThe U-Haul on Ekart rd in San Antonio Tx had great customer service moving is stressful so im so thankful for the staff a this U-Haul they are amazing!!!!
Chalisha W | First ImpressionsMartin the GM excellent customer service. Thanks for the easy day compare to the hectic event we were going thru. Thanks
Jesse T | First ImpressionsNone
Cody B | Online Move Inso far everything has been smooth sailing.
ronald e | Online Move InHave been with U-Haul for many years and have never had a problem. Employees are courteous and helpful. I have no complaints. I hope y'all are successful in all your endeavors. Wishing you the best.
NORMA D | Overall ExperienceGreat Service, convenient hours.
STEPHANIE m | First ImpressionsThe manager Martin is rude, crude, and foul mouthed and has no intention of helping any clients out fro any reason. HE NEEDS TO BE FIRED !!!!!!!! plane and simple and to the point.
LAURA S | Overall ExperienceUnit was burglarized along with several others. Seemed like it was an inside job. Management was not helpful at all and actually left the scene before police arrived, leaving rest of staff to restore our units. I called corporate to complain and the complaint trickled down to Martin Alcala, the manager of my location. Martin then called me personally to confront me about my complaint which ended in a screaming match over the phone. I will never rent with y’all again. Not even trucks.
Kiosia W | Overall ExperienceVery friendly, helpful staff! I loved the climate controlled area. Well secured and very clean. I would recommend this location if anyone is in need of storage.
SHELAH H | Overall ExperienceAll in all a positive 5 yr relationship. And very helpful when I vacated. My only complaint was security. People piggybacking on entry and several instances of attempted vehicle theft and parts stolen from two boats I had stored there. I probably would not store anything of value again, at least outside.
Ian C | Overall ExperienceThe staff on my move-out 12/6 were very helpful and courteous. Mr. Alcala and staff were reassuring and kind when I started the rental contract. Making payments was convenient. Fortunately, I finished major house repairs. It was nice to rent a small sized unit so that I could get things out of the way during repair phases. Thanks, Storage of Eckhert! MS
Marti S | Overall ExperienceAwesome team
Robert B | Overall ExperienceVery accommodating and friendly.
Kimberly M | First ImpressionsGreat service and price
Paul T | First ImpressionsEntry to H UNITS was complex Why 2 swipe ins?
Venkat T | Overall ExperienceThanks
ALBERTO J | First ImpressionsOverall, the process from start to finish was great! It was a quick, convenient process. Move out was just as easy. Thank you.
Daniel P | Overall ExperienceVery helpful and friendly staff
SHERRY S | Overall ExperienceStaff is friendly and professional
RAMON G | First ImpressionsThe staff was friendly and knowledgeable. Thank you for good service.
CYNTHIA J | First ImpressionsThe staff was very efficient and super accommodating. The 2 young men, both named Christian, were very helpful during a stressful move. Appreciate the patience and drive to help take care of everything!
Sarah W | First ImpressionsStaff very helpful and patient as this was the first rental I’ve done. Highly recommend using this facility.
loretta s | First ImpressionsExcellent customer service! Young lady was so nice
Allen W | First ImpressionsEveryone was very friendly and helpful. Unit clean and dry. Easy to get to.
Sheilah H | Overall ExperienceGood stuff very helpful
Terri M | Online Move InEveryone was nice and I got a refund but those units were as hot as outside if not hotter. They said most people move in, get put on a payment plan and don’t care. Wait till people see their stuff ruined. Way too hot fix the ac.
Brandon O | Overall ExperienceOutstanding customer service.
MICHAEL T | First ImpressionsMy experience would have been excellent if it were t for the initial site issues. Then when I called the office to see if I could quickly check in, bc it was 15 minutes to closing, the man I spoke to on the phone made me feel as tho I was inconveniencing him. I asked how long does the process take to check in? He responded with, “I don’t know, it depends on what has to be done.” Then he hung up on me. I was called back by a woman who did suggest I try the site again. She told me I would be sent a link. I did receive a link and it worked. Whoever she was, gets a star. That man, no.
Aaron F | Online Move InNo issues with security or cleanliness. I would have liked the unit to be more well lit. I had to keep a flashlight with me. The hours are absolutely not convenient. You should offer 24 hour access period without having to request it. Especially with what I was paying. I live in a different city and work full time, so there end up being only a few days when I can really ever make it down to load/unload things. I don't get to pause the cost when I don't have access to storage, so you shouldn't be pausing my ability to access my things whenever I want. It's part of why I just finally cleaned them out and moved them closer. It was too hard to keep making the time to go down with my new job. Also I think you advertise the temperature controlled at between 75 and 85 or something like that? Whatever the advertisement was, you basically never get below the upper bound there, so even though my items didn't suffer or anything, when I have a lot of heavy lifting to do I basically roast to death. You should update that "air conditioning system" (quotes intentional). Also I really hate that not only is there a ledge on the way into the storage halls but that the door doesnt stay open. Do you know what a nighmare it is to try and get big heavy stuff inside while you're trying to manage a door AND navigate your bed or arm chair or something over a ledge with no dolly? I have to turn into the hulk. So yeah I really think you need to put an incline there or have a way to have it open for a minute or two. No one's gonna break in and steal things while I'm wrestling a couch through it, you know? Anyway aside from that. Your staff people are good. They're usually pretty nice and helped me replace my worn out swipe card once and stuff and checkout was fast and painless.
Eden G | Overall ExperienceExcellent
Daniel S | Overall ExperienceIt was such a positive experience dealing with the employees at this location they definitely got my business the next time I need outdoor unit. Very easy to get unit and to move out of . However, unit didn’t seem to have a good sill and it was like saw dust coated my items. So either cover it or pack it in a box to protect your items.
Kaylynn W | Overall ExperienceService was the best ever!
Rhonda S | First ImpressionsExcellent People ! Very courtesy and professional.
Efrain P | Overall ExperienceIt would be nice to have till at least midnight before having to pay for 24 hour access. 10 is just to early if you work all day then having to try and get diner, kids, and homework done then having to get to storage before 10 is almost impossible most days.
Dana L | First ImpressionsUNFORTUNATELY THE PERSON BEHIND THE COUNTER DIDN'T SEEM TO KNOW ANYTHING SO ANOTHER PERSON PITCHED RIGHT IN.
MADELEINE R | First Impressionsmartin, the general manager assisted me in fixing my errors, setting the account up properly and un offloading my vehicle in spite of the rain. He was very attentive to my needs and abilities.
CYNTHIA J | First Impressionsawesome employees!!
Daniel S | First ImpressionsFlexible help with the staff. Would recommend a friend to this location!
DAVID G | Overall ExperienceMartin and miss. Cruz are the best. Wry very helpful, accommodating and very patient !!! Thank you very much!
Barbara M | Overall ExperienceThe door was broken to my unit & very hard to open. In trying to open it, some boxes fell over & many books & papers were ruined or damaged. I also wasn’t happy with the raise in price. But very conveniently located & accessible. Dirt seemed to enter the unit even though I rarely visited or opened it.
KATHERINE G | Overall ExperienceIn 2005 I relocated to New Mexico for my job and needed to store my household goods for about a year. When I started asking around about long term storage, I got really good recommendations (from two of my friends) for my U-haul location. I ended up needing two units, one of which is the largest U-haul offers. It was perfect! Thank you to the past 17 + years of staff and management for your professionalism, courtesy and support during those dreadful months of the pandemic in 2020.
PATTI C | First ImpressionsGreat service and friendly staff.
Steven R | Overall ExperienceI'm writing this review for my grandmother, but I helped manage the account or set it up. We are extremely disappointed in how this facility is run. When we opened the account and got storage space we gave them card info to autopsy for the storage. Easy, right? Wrong. Every 2 months like clockwork we were harassed by constant calls that we were behind on payments. The first time it was fine, maybe a hiccup. My almost 70 year old grandmother drives up, gives them the card info and tells them to use that card to autopsy for the storage. We get told it will be fine and we move on, no big deal. 2 days later, more calls. We are behind, they don't have payment information, again grandma drives another 20-25 minutes to get it sorted and we get told the same thing. This goes on repeatedly for over a year. We got fed up, this most recent time they refused to take payment asking for payment in full because "we" fell behind again. So we canceled our storage and moved everything out ourselves and now it's sitting in our house in a extra bedroom that could be used for something more. Overall extremely disappointed and would never use this facility again and don't recommend it to anyone that wants to autopay to safeguard their belongings here.
Luz C | Overall ExperienceMy contract was terminated and I was given only 72 hrs to remove all my things because of something someone else did. I was not given until the end of the month, which I paid for, and there was no reimbursement of fees. I was punished for someone else’s actions and that, in my opinion, was not right. But on a good note I was able to remove my things and have them stored somewhere that offered the same size unit for half the price and more availability to access my unit so thank you
kismet m | Overall ExperienceGreat customer service from manager and staff
Miguel O | First ImpressionsWe're kind of disappointed because we were told one thing and it was another and then when I went to go drop off the truck they said by 5:00 and we got there exactly at 5:00 it was closed already
pamela m | First ImpressionsGood
Rene S | Overall ExperienceStorage unit was broken into, along with four others next to mine. The police said there were several other units broken into around the same time period. The manager didn’t seem to care very much and actually left for the day while the police were there helping. The manager told me the security cameras were not good enough to see our units that were broken into. The price of rent went up soon after that also.
Jason K | Overall ExperienceAssist Mgr Quinten at loc was very friendly & helpful. He explained all storage proc’s clearly & understandable. Really impressed by his courtesy.
David R | First ImpressionsEasy truck return. Hours would be great to change for out of town people. So far, great service.
Andramona H | First ImpressionsThey made check in easy which we were exhausted and appreciate all their help!
APRIL N | First ImpressionsVery good customer service, just wish there weren't so many extra fees.
andrew l | First ImpressionsManager Martin Alcala was rude and racist and made false accusations towards me. Our lawyers will be in contact with yours. I made reservations for a storage which they claimed l didn’t even though I had the paper work. Never been treated so unprofessional in my life AND I’m a criminal attorney!!!!!
YVONNE Z | First ImpressionsVery professional service!
JOSHUA B | First ImpressionsManagement and employees are all very courteous. Management works very well when you have an issue and resolves it quickly. I would definitely recommend.
Juanita R | Overall ExperienceThe staff were extremely helpful and kind, after a long drive from Indiana it was nice to be treated so nicely.
Roger S | First ImpressionsNickeled and dime fees for every little thing that requires lifting a finger regardless of ease. Was constantly looking for ways to tack on fees. I dropped the truck off 2 days ahead of schedule and was charged a over night fee.
JOE M | First ImpressionsThe climate control was not very good. All of the boxes in my unit show signs of moisture from excess humidity.
ANTHONY L | Overall ExperienceI greatly appreciate All the help And understanding Martin And staff give to customers. During the ttimes I had to pay late. I felt my belongings were safe at all Times., they are very helpful and give you fast service . Thank you for making things easy for us.
Sandra S | Overall ExperienceMartin and the staff were great. We moved out due to cost.
Cindy T | Overall ExperienceI liked. Secure, all went well. Will not hesitate to use again. Thanks
Richard C | Overall ExperienceQuinton was very helpful!😊
Maggie M | First ImpressionsAll the staff I encountered were friendly, professional, very helpful and overall great people. I enjoyed doing business with all the staff. They provided me and my family a place to store our stuff through our transition. Thanks.
william c | Overall ExperienceMrs. Cruze and Martin A are superb employees very professional understanding and a perfect team for the business …. Thank you all very much. B. Barbara Martinez
Barbara M | First ImpressionsI was well taken care of.
theresa c | Overall ExperienceVery plz
ILANIAH W | Overall ExperienceIt has been very good service, I still haven't received a receipt for my payments yet.
theresa c | First ImpressionsThank y’all for easy access And they’re great understanding working with an older lady and using you guys every time I move I go anywhere thank you so much for your help
Miriam S | First ImpressionsPest control was highly effective. I never once saw evidence of pest of any type!
Joseph B | Overall ExperienceMartin Alcala assisted me with each and every aspect of my U-Haul experience. He went out of his way to ensure my time there was comfortable. I am truly grateful for his Exemplary service! Christopher Buitte
CHRISTOPHER B | Overall ExperienceMr.Jesse was very nice. outstanding customer service was excellent everyone was very nice I will be using them again in two weeks. Thank u for ur Service.
Tatnes J | First ImpressionsI never had a problem. Staff were helpful and nice.
Lorie N | Overall Experience24 hour access
ADAM S | First ImpressionsThe manager Martin was extremely nice and helpful during the times I’ve rented storage units as well as truck rentals. The staff is very helpful and knowledgeable.The facility is clean and well stocked with all your moving needs. I would highly recommend this U-Haul to anyone.
Ben M | Overall ExperienceOnly needed for less than 2 months. The staff was great and the facility was convenient and suited our purpose.
Joel B | Overall ExperienceAmazing staff.
NAPOLEON D | First ImpressionsMartin has gone above and beyond to assist me with any and all services!! He is a definite asset to the company. I do recommend this facility highly to friends and family because of the care he gives to the business and its customers. 10 gold stars👏
CHRISTOPHER B | First ImpressionsManager and staff are amazing, as is the facility itself. I rented a spot to park my trailer and was assured I could use both spots so long as I left a little room for people to access their storage closets. From day 1, it's been a hassle, as the other spot was used to store spare parts. the last straw was when material was stacked against my trailer. I never mentioned this to anyone inside and I'm sure they would have addressed it, but it was an unnecessary hassle.
John L | Overall ExperienceAmazing service! Very impressed with the overall professionalism!
denise r | Overall ExperienceN/A
Rene S | First ImpressionsVery disappointed that I drove an additional 30 miles with the Van that I rented so I rented so that I could move stuff to the storage facility I was not informed the facility would be locked. So 30 miles at 79 cents a mile I would say that you it u-haul owes me a little return on the $99 I just spent to rent a Van for 24 hours. If I would have been provided the proper information tpermission then I would have come within within the mileage that I expected and within budget of this rental vehicle. It's very important that I stay within budget since I currently don't know when I'm going to get another dollar from any source. Let us see I'm nearly angry at the fact that no one informed me that the storage facility would not be available when I needed it to be.
RUSSELL M | First ImpressionsOutstanding customer service! Very pleased.
James B | First ImpressionsOnline check-in experience was easy and well worth the rental. Thanks for everything!
MARK W | Online Move InAbsolutely every employee I encountered at this facility was personable, knowledgeable, helpful, and friendly.
Molly S | Overall ExperienceAll 3 of the gentlemen were great. I was impressed on how great rhe customer service was.
Jessica R | First ImpressionsMostly very positive. Since I’m on a limited budget I was extremely appreciative that they didn’t charge me for the three days of free rent before I left facility.
Lorrie H | Overall ExperienceBest customer service
ILANIAH W | First ImpressionsI rented my unit for 2 years and never had any problems at all. The staff were always super helpful.
Pam N | Overall ExperienceGood job
Fayne P | First ImpressionsHighly recommend this location for your storage needs
Sean C | Overall ExperienceSmoothest experience I’ve ever had with Uhaul staff!
CHEYANNE O | First ImpressionsEverything went very smoothly and I was treated like a valuable customer.
Lorrie H | First ImpressionsVery professional and helpful
Abraham D | Overall ExperienceFirst a positive note: Mr. Q. Reed was helpful and very nice both times I needed his assistance! The only reason for not giving an Excellent rating is due to the curb in front of the door to the Climate Controlled units and the 3-step access process to open the door which was often stuck. The curb made it difficult me us to get items in and out of the facility whether using a hand truck or not.
Michael T | Overall ExperienceThe staff is very helpful and I found it easy to find someone to help me on site.
Yolanda V | First ImpressionsI called on the day of move in only to find out we did not have a reservation. By luck they had a unit available for move in. We were also able to return our trailer there.
Griselda V | Overall ExperienceDiego been very hepfull and clear.
Maribel T | First ImpressionsQUINTON IS A SHINING & STELLAR EXAMPLE OF A PERFECT EMPLOYEE!!! . He went out of his way to correct a lockout situation that was a nightmare of multiple problems created by the person who had not only sold me a new lock the day before, but had also confirmed my automatic payment status AND my emergency contact information. I was locked out w a notice of non payment so Quinton was left to correct a horrid & insulting situation he did not create. He was polite & professional through the entire ordeal. The person who sold me the lock gave me wrong keys so once the lockout lock & tags had been removed, we discovered that situation. What an ABSOLUTELY UNBELIEVABLY UNNECESSARY & time consuming mess for Quinton to make right. He handled this entire transaction in an extremely courteous manner. He displayed an honest & sincere desire to please me & did so w a level of integrity that represented U-Haul w impeccable professionalism. The entire transaction also included the transfer to a smaller unit so after the inconvenience to me as a customer & the horrendous disaster left for Quinton to resolve w MULTIPLE steps to regain access to my unit, I was able to transfer from unit B67 to B113 w an ease that, again, represented U-Haul w the utmost professionalism. Quinton was polite; genuine & sincere; & maintained a level of professionalism throughout each & every UNNECESSARY step of rectifying the nightmare he did not create. I am of the belief that his only goal was to be sure that my situation was one he was DETERMINED TO CORRECT!!! He did so & never once displayed any agitation toward me or his fellow employee whatsoever. Not only should he be allowed to train all other employees, he should be promoted to a level of management & given a well deserved increase in salary that speaks as beautifully to him & as highly for him as he did for U-Haul. You will have to look far & wide for anyone who might come close to, but not yet compare.
Cherie Z | First ImpressionsWe had an emergency and needed storage. The staff was fast efficient and saved the day.
Todd C | First ImpressionsGreatly appreciate the kind, courteous, and professional service I received. We showed up about 30 minutes before closing and Joe Mount was patient, providing us with everything we needed to unload and close out our transaction. Thoroughly pleased!!
Patrick J | First ImpressionsWorkers were very friendly and helpful
edith c | First ImpressionsFriendly staff helpful
Hector S | First ImpressionsNice, huge, clean facility. Was able to accommodate after going with a smaller unit at first.
Heriberto R | First ImpressionsThe entire process was seamless and easy to complete.
andrew w | Online Move InQuick, easy and efficient way to get a storage unit. The free lock when renting online is a great bonus!
Michael G | Online Move InGreat staff
Roberto P | First ImpressionsEveryone was very helpful and polite. Great customer service for this location.
Nichole M | Overall ExperienceWe appreciated being able to use dollies to move items into the unit. However, I found furniture dollies much more helpful when they were provided at a different facility (not UHaul) I used a couple of years ago! The climate controlled room was warmer than expected while we put items into the unit. We were surprised to see the wall thermostat at 90 degrees before we finished. The staff was extremely helpful & pleasant when I returned the trailer even though it was very hot and they were working very hard and quickly!
Michael T | First ImpressionsSince we rented a 10 foot uhaul truck to move across the country, we were offered a storage unit free for a month. This worked out well for us since we were not able to get in our home when we expected. Thank you Uhaul for a job well done!
Lisa N | Overall ExperienceMr Martin and me Cruz have to be the best combo ever for u-haul inc. they booth deserve national recognition in there customer service and there ability to build report with ALL there storage clients. Mrs cruz has been nothing but a nurturing woman with advice and tips to resolve and find options to fit our needs. I am happy to say that I will always be choosing there location for all storage needs. Mr Martin let alone gives you support like a brother/father and will always make shure you squeeze in or even locking up to finish up. “He is da man” thank you u-haul storage for hiring some of the best employees you Can find!
Antonio G | Overall ExperienceThe young man who helped us was an excellent worker.
Edmund w | First ImpressionsParking space needs to be cleaned of leaves and debris.
Vickie C | Overall ExperienceGreat customer service.
Larry B | First ImpressionsCourteous service with helpful assistance to access the storage unit If anything could be improved it would be the monthly cost. Just a bit high for the size
JAMES S | First ImpressionsThey let someone else put a storage in my name and now they calling me worrying me
Delores N | Overall ExperienceVery easy to use ....
robert p | First ImpressionsMy experience with the U-Haul personnel and Site Management was EXCELLENT. Because of an EXCELLENT SUGGESTION from the Site Manager, I TRANSFERRED TO THE WURSBACH U- HAUL BECAUSE THEY HAVE LARGER MINI-OFFICES; which suits my special business needs much better. The Site Manager provided me SAGE ADVICE. My only problem is that a PREPAYMENT OF $130.00 FOR APRIL 2021's Rent at the Echhart U-Haul has not been credited back to my RBFCU DEBIT CARD, yet. I known this will be fixed very soon. Marion McELvogue Senior Consultant Silver Bullet Software Solutions San Antonio, TX. 78240
marion a | Overall ExperienceOutside spaces need painted lines to mark each rented space. It's too easy for others to park on your space.
Vickie C | First ImpressionsI have always used Uhaul thru the years
edward b | Overall ExperienceEspecially that they have 24 hours access is so convenient and to get the first month's rent free that helps out so much
Manuel J | First ImpressionsEasy access, unit door was freshly painted, and a new lock was inside as promised. Seamless move in.
RICHARD Y | Online Move InEveryone was very nice, knowledgeable and professional. I will use them again.
Raul C | Overall ExperienceAccess to get my vehicle in to my unit was tough. It seemed like there were constantly construction workers blocking the lanes. Perhaps employees and workers could park somewhere else.
sean h | Overall ExperienceI LIKED THE SERVICE AND LOCATION SO MUCH I UPGRADED FROM A 5X10 TO A 10X10 RENTAL. Marion McELvogue Senior Consultant Silver Bullet Software Solutions San Antonio, TX
marion a | First ImpressionsMove in went smooth. Everything was great. I was very impressed with the man who was running the facility when i checked in. I believe his name was Del. It got very busy all at once, and he was perfect; fast, efficient, courteous and professional.
barry h | First ImpressionsSome of our contents got water damage
Chris a | Overall ExperienceIn spite of the burglary that i experience not once but twice, you'll did well handling the issue,these things happen and are out of our control. I do advise U Haul that something needs to be done with the fence around the back or u could be loosing more customers due to not enough security in the perimeter. I as a tenant did not think of the insecurity of the perimeter untill the crime is committed.That was my reason for leaving. Thanks for ur service.
Jesse D | Overall ExperienceTried to rent a storage from location was given a key card but did not have access to unit, talked to 3 different people no one knows why my name was in the system but was given a key card that was not even under a name that I have any association with. Ended up turning in my rental truck late because of this situation horrible service and no one was helpful
Dilan S | First ImpressionsThe employees are very helpful
JOSE R | First ImpressionsTopnotch business employing topnotch staff. Always cheerful, pleasant and polite. Will go the extra mile to accommodate a customer. Excellent customer service always ☺️.
JEFF T | First ImpressionsEveryone at this UHaul storage was extremely nice and helpful. I appreciate the extra effort they took to help me!
Jennifer B | Online Move InThe staff provided excellent customer service and even ensured that the unit we purchased was secured successfully by checking on our transition into the space twice. They were dedicated to us as customers as this was the last and final step in our move and we absolutely appreciate their expedited resolutions.
Amy S | First ImpressionsThe Management and Staff are GREAT!!! Although this location is .8 miles from my house, I quit going there because the previous Manager was a jerk. So when the previous Manager showed up st the location I had been using for the last 3 years, I went back. Current staff is friendly and you can tell they're not stressed out like when previous Manager was there. Have already recommended 3 people.
Jose L | Overall ExperienceAll Staff members have been very professional during our 4 years at U-Haul. Thank-you, Karen Saenz
KAREN S | Overall ExperienceEverytime we went into our Controlled-Climate unit I found the hallway clean and the temperature and humidity levels satisfactory.
ROBERT R | Overall ExperienceMost unfriendly staff ever! I will be contacting corporate about this poor experience
soctt n | First ImpressionsThe rv spot we were placed in is too tight of a squeeze. The rv next to us is in our space and the trailer on the other side is right on the line, it took us 45 minutes to carefully put it in our spot , now we are worried about maneuvering it out. We are checking other rv locations. U-Haul also has a dip in the road where the rv bottoms out.
Robert W | First ImpressionsAs a new customer to UHaul, Martin was fantastic to work with during my transition from my old home to my "NEW" home. He answer all of my question as well gave me information to make sure that every visit was just as good as my last visit to my storage. All of my items were well taken care of as promised and the customer service was OUTSTANDING!!! Thank you for your support.
Eroy B | Overall ExperienceSome units were clean. Then another unit my second unit too many spiders.
Rose K | Overall ExperienceThis location was very help and worked with me through this pandemic. Awesome staff, except one individual who was rude and he very demanding on payment or I'd lose my unit. Thankfully I requested upper management and that gentleman helped me and worked with me so Uhaul can receive payment and I wouldn't lose my personal belongings. Wonderful experience, expect maybe that one guy that needs to be reminded that not everyone has a job or getting full hours to make full payment. We are all scared and stressed out and demanding payment with everything going on is hard. Thank you everyone else for being helpful and nice.
CRYSTAL C | Overall ExperienceThe staff at the Eckhert location was very friendly and helpful. I had gone to the Grissom location and the staff their were not as knowledgeable and all facilities were indoors. I needed an outdoor location for storage and was referred to Eckhert. Very happy I was as I would have preferred to the staff and knowledge there.
John P | First ImpressionsI will rent again in the near future. Surely I will recommend
montero d | Overall ExperienceVery cordial and attentive to customers. Quick service.
Raul C | First ImpressionsGreat storage unit .
Eric V | Overall ExperienceOver all my experience wasn't bad, the below average rating became what it was as a result of my final experience with U-haul. With this current storage, I checked out roughly a week before my due date and felt I should have received a pro-rated refund. When I asked about this, I was told that this was not an option. Ultimately I would rent storage from U-haul but was not happy about this experience.
John C | Overall ExperienceLani was both friendly and helpful. Unit was very clean.
JOSEPH M | Overall ExperienceOne of the best "in-house" U-Haul rental experiences yet! I received exceptional assistance, including the sweetest gentlemen who helped me with the storage building unit. He said the kindest words to me, that will stay with me forever: "From one Veteran to another, I thank you for your service!" I am a travel nurse, and I told him that the reason that I got into Nursing is a desire to help during war time. He said, "He (and pointed up to God) works in mysterious ways!" "Amen," I said and my heart is filled with gladness to help others and be appreciated during this crisis situation. I had not thought of myself as a Veteran (I always wanted to serve, but I am too old now). Thank you U-Haul for assisting me on numerous occasions with across country moves, which has been invaluable to me!!
Donna B | First ImpressionsThe staff was always there to help
Nepthali L | Overall ExperienceOther than the fact that I still received a bill a month after I ended my storage agreement this facility was beyond excellent
Christopher W | Overall ExperienceLani and her crew were great! The facility is well maintained by all the employees, showing pride and professionalism. We used storage, trucks, and U-Box facilities; and we were always kept informed and well taken care of. Although we usually do not 'recommend' we would for this business.
Diana K | Overall ExperienceIn hindsight I should have gotten an indoor temperature controlled unit as some of my belongings were slightly damaged by heat. Other than that, I was content with your service.
DAVID F | Overall ExperienceOne of the nights I went to get some things out of my storage facility I was not able to get in although it said 24-hr access. Other than that, i LOVED this storage facility and would recommend.
Courtney S | Overall ExperienceGreat service.
Mike L | First ImpressionsVery useful to store a travel trailer
armando j | Overall ExperienceWorkers were very helpful and they took care of my needs in a very stressful time . Thanks to the staff Quinton, Ernie, Lani and Wayne.
MARIA C | First Impressionsseamless experience
amanda b | Overall ExperienceOverall I think it was to expensive for what you get. I was able to get into a climate controlled storage unit for the same price with more space. So that tells you something. The staff seem bored.
Leonardo A | Overall ExperienceStaff was always friendly and professional
Carmen S | Overall ExperienceI would recommend no steps or bumps it was difficult for a female doing the moving alone to pull and push above the bumps and to go down a step. More entrances for climate would be nice
Toni S | First ImpressionsCaego van was awesome only 5000 miles. Could have used an additional handle to get in and additional step. Renting easy, great staff at Eckert location. Very pleased.
DEBBIE B | First ImpressionsGreat. Very convenient. Will return.
roberto o | Overall ExperienceThank u
JANIE S | Overall ExperienceProfessional staff. They were courteous and helpful.
Michelle C | Overall ExperienceYour helpers were awesome they were on time good with the service paid attention to detail and made everything smooth and Easy. I would recommend your services to all my friends and family thank you!
Yvette M | First ImpressionsStaff was very helpful and courteous. Dwayne in particular was outstanding.
WILLIAM P | First ImpressionsEveryone I came in contact with was very accommodating. When I realized the unit I reserved wasn't big enough they were able to help me with the size that would meet my needs.
Annette T | First ImpressionsFast and great service
Ricardo D | First ImpressionsI mentioned to the woman when I checked it in, that there had been a high pitched ringing noise when driving on the freeway. It also had an ant problem, which resulted in stings all over my feet.
Ariel L | First ImpressionsThey put a lock on our storage place because we are behind payments - on August 31st! September rate was already charged to my credit card. Took them 2hrs to figure out that I paid on time! Sucks!
brigitte n | Overall ExperienceThe service and facilities are excellent. My only recommendation would be to go paperless rather than sending out due notices to everyone. Just trying to save the facility some money!
DAVID D | Overall ExperienceThe staff was thorough when explaining the details - AND very friendly.
Michael C | Overall Experiencenone
jason a | Overall ExperienceGreat customer service.
Juanita R | Overall ExperienceFriendly and helpful for our storage needs.
Tanya T | Overall ExperienceNa
david b | Overall ExperienceThe people were very friendly and helpful. I have used u-haul storage in the past and I have to admit that this time was excellent. I will gladly use yall again if needed.
Josephine H | Overall ExperienceGreat customer service. Facility was well maintained. Had no issues.
Teresa m | Overall ExperienceThe staff wasn’t that good the other storage was better
jawad a | Overall ExperienceGreat customer service! Very easy to work with. Made moving in easy.
marty F | First ImpressionsGreat place
Robert O | First Impressionsgreat customer service. explained all options in detail.
Teresa m | First ImpressionsOk
MARTIN L | Overall ExperienceGreat place Martin is always their to help out in anything. The only thing I would change is the times for normal hours to visit your storage.
Mario G | Overall ExperienceVery convenient and friendly transaction.
KEITH S | First Impressions.
Justin F | Overall ExperienceEric, was very helpfull, Execellent service.
montero d | First ImpressionsVery good service!
Hongwei S | Overall ExperienceGreat service! High recommended.
Hongwei S | First ImpressionsMisael and his team have a dedicated attention in detail to all customer needs. Always would recommend this Uhaul location here in San Antonio
Luciano E | First ImpressionsNone
Robbin R | Overall ExperienceGreat staff, Great pricing!! I will never do business elsewhere!!! They go above and beyond in customer service!!! Hidden Gem on Eckert Road!
rolando h | Overall ExperienceGood place
jose p | Overall ExperienceGreat service.
henry g | Overall ExperienceGreat service.
henry g | First ImpressionsEveryone was nice and went out of their way to help!
Desmond R | Overall ExperienceI've had various storages there for about 20 years, but my unit was filthy from dirt blowing in & had mice that ruined my belongings! I am mainly leaving, because Martin lacked self-control & respect.
JODIE M | Overall ExperiencePerfect timing for a quick storage need. Martin was great and super informative.
Janet T | Overall ExperienceThank you
JEFFREY G | Overall ExperienceExcellent customer service great rates.... Thanks Martin
PHILLIP M | Overall ExperienceExcept parking space access tot H123, the facility met my needs & was run by the book. I appreciated Ms. Letty who explained procedures/billing w great service & professionalism. Thank you all! mtkt
Michael K | Overall ExperienceThe facility leaked, continually raised rates, uhaul trucks parked inside storage facility blocking access.
ROBIN C | Overall ExperienceGreat service!
Esther C | Overall ExperienceThere was a leak in the back right corner on A010. Six boxes with a variety of household goods we're molded together and boxes had caved in due to the additional weight. I didn't pay extra for the ...
Jessica M | Overall ExperienceAt times, it is difficult to contact the local office by phone. Default main branch unable to answer my question. Went around in circles at times for answers to my questions.
olga s | Overall ExperienceAs a family that endured hardships it was a relief to know that my belongings were secured and safe. I thank your staff and location for aiding my family. I greatly appreciate all you have done!
BUDDY M | Overall ExperienceThe employees were very professional. Thank you for a job well done. God bless you all🤗
MEGASON P | Overall ExperienceRoof leaked and ruined my belongings
camille v | Overall ExperienceStaff was very professional and courteous
Les W | Overall ExperienceI had a stroke September 31. I need to reserve a 10 foot Truck,utilility dolly,a 5x 10 storage, + safemove Ins. I cancelled, I did not buy the Winnebago. I Will need to pick Truck up by 7 a.m, October
James S | ReservationEasily accessible and made for a great move!
Jazmine S | Overall ExperienceGreat guys
Les W | ReservationThe staff was very helpful. Everything was clean. Moving sucks, but they made it better :)
Grace D | Overall ExperienceThe guys were fast n efficient
albert v | ReservationThis facility is keeping my very private stuffs illegally. These are stuffs that if I don't get, I will take very bad actions. I paid rent for 4 years and they repaid my loyalty with extortion.
EMMANUEL A | Overall ExperienceI will use uhaul for all my futures needs
Richard G | Overall ExperienceService was great for the period we stored our Travel Trailer there.
Jeffery V | Overall ExperienceI appreciate your help!
Ryotaro S | Overall ExperienceThe owner was extremely friendly and helpful. The facility was always clean and well maintained. I would recommend the location to anyone.
Chris B | Overall ExperienceThe guys helped load and unload my car onto the car hauler. Great guys that went above and beyond. Greatly appreciated.
james r | Overall ExperienceStaff was helpful and friendly every time I went!
CYNTHIA D | Overall ExperienceI would recommend this facility.
RANDY S | Overall ExperienceEasy access to my things, helpful resolution of billing as I moved around the country for work, climate control was reliable as I had temperature sensitive materials stored for 14 months.
KIMBERLY c | Overall ExperienceAt the start of my move from New Mexico things where a little shakey, the car I was going to tow back did not fit on the tow trailor. My helper did not have a drivers license. But we worked it out.
ART G | Overall ExperienceGM was very helpful the first day when we rented to storage unit and returned our truck. Very accommodating and excellent customer service.
Alejandra M | Overall ExperienceEverything was removed from F45 on Sunday, May 3rd. I was told to have everything removed by the June 6th then to call or email Uhaul on June 6th letting you know. Thank you so much for everything!
MELISSA C | Overall ExperienceGreat
Vanessa C | Overall ExperienceStored my 944 there summa 6 mos. Owner appreciative, helpful, and insightful. Even allowed me place "For Sale" sign on car, which worked! Bye Porsche!
clarence d | Overall ExperienceYour manager Martin was very helpful and professional.
bennie h | Overall ExperienceNo comments at this time. Thank You.
Charles W | Overall Experience