Customer Reviews for U-Haul Moving & Storage of Edison

Rating:

5.0

Every worker is clean polite & helpfull

Rating:

5.0

Great crew, very kind and good service.

Rating:

2.0

I needed a closer pick up and You gave me no options but this one. Cost me 30 min drive and gas. For return, no option either. Back to same spot. This time nearly an hour and more gas money. Either your service or your reps suck. Never again. Will write a google review and anywhere I can. Thank you for nothing uhaul

Rating:

1.0

I returned the truck,the office was closed. I put the keys as I was informed and I parked the truck in front of the office. Next day, in the morning I received a call from the company accusing me that the keys were not there in the box and the truck wasn't there. I was mistreated, like a criminal. I called the store to talk to the manager, but it was her day off. So absolutely nobody in the store can verify the cameras if the manager is not present. This must change in the future, the company should leave someone in the store who can handle unexpected situations. As a customer I was mistreated, I almost had a heart attack, because they were sure that I stole the truck. The horrible end of this story, they found the truck and the keys. A worker took them earlier, but the company system is so disorganized, that nobody knows where the keys are, and the customers are the ones who suffer the abuse of incompetent workers without any training. The company has to train the personnel. After all this ordeal, I deserve something to pass this inconvenience.I am sure I won't come back to this place again. Nobody apologizes It is poor customer service, managers need more training and they have to have another assistant manager. Please improve this and modernize this dated 3rd world service. Roxana Portales 9088426236

Rating:

5.0

Excellent customer service, friendly and helpful.

Rating:

5.0

my original pickup was at Derby on route 27- for the 24/7 pickup- experience was terrible- after about an hour when I was finally able to open the lock box there was NO KEY inside. Customer service was great, but told me I would have to go to the route 1 location. Since I had been dropped off, and now would need a ride, I lost another hour of my rental. However, when I finally got to the route 1 UHaul, the manager in charge was excellent- courteous, professional, quick, and efficient. I would never do the 24/7 thing again, but would absolutely go back to the U-Haul Moving & Storage of Edison, 110 US Hwy 1 Edison, NJ 08817

Rating:

5.0

Manager was very informative and professional

Rating:

4.0

Great folks; pleasure to meet and they were very help-full. Made me comfortable with their help and well organized operation.

Rating:

3.0

If you don't like your job, find a different one Very rude and smirky

Rating:

5.0

Great service and location

Rating:

5.0

Staff was very friendly, patient, and knowledgeable. I have used other U-haul locations recently and the wait time was unacceptable I would definitely use this location again if the need arises as I was In and out. Thank you for making a stressful situation so wonderful.

Rating:

5.0

Workers were friendly and great. They should be commended.

Rating:

4.0

Excellent service

Rating:

2.0

The Edison site, and Uhaul as a whole, really needs to improve its Ubox service and customer communication. We scheduled an unload at the facility for 1pm on a Thursday and rearranged our schedules and got moving help all ready. But when we arrived, the box was not ready; the Uhaul scheduler had apparently nonsensically put 1am as the unload time, and the site personnel received no notice to prepare my box. I was told to come back the net day and so scheduled another unload at 10am Friday. This reschedule was made with the personnel onsite, so there was no chance for communication failure (I thought). They wrote down my box number, the time, and put the information in an area where they would see it that evening and the next morning. Well, I rearranged my schedule and moving help for the next morning, but, when I got there at 10am, my box still wasn't ready. Actually, the site had pulled the wrong box! I was eventually told that my real box was in the back of the warehouse and could not be available for another few hours. Meanwhile, two of the Uhaul workers got into an angry, open conflict in front of me, with one apparently refusing to help me and the other eventually giving up and telling me, "I don't know what to say to you." The situation was only salvaged by another worker named Tracy who told me that he would start getting my box out and would call and let me know when I and my group could come back. He was also kind enough to text me a picture of the box and its label so that I knew that it was the right box. So only after driving to the location for the third time and having my help drive to Uhaul for the third time was I able to access my box. Needless to say, I was extremely disappointed with the experience and can't say that I would ever want to use Uhaul or Ubox again. Though I receive many apologies, I did not receive any real compensation for my trouble or wasted time.

Rating:

5.0

Convenient pickup and drop off.

Rating:

3.0

Trailer lights were not fully functional, truck had less gas in it than was shown

Rating:

2.0

Please provide with a more accurate date of delivery. If the delivery is getting delayed, then kindly contact the customer beforehand to let them know so that they can plan their movers accordingly. I was told that my Ubox will be delivered on 06/13/22. Someone will call me on 06/12/22 to confirm the delivery. But this didn't happen. When I called on 06/13/22 to ask for delivery status, I was told that my Ubox will be delivered late with no estimated date. I had my movers scheduled for 06/13/22. Since I didn't get any notice regarding the delay of my Ubox container, I had to cancel them last minute for which I had to pay them.

Rating:

3.0

the pick up app was not working properly - took almost 45 mins to pick up truck

Rating:

3.0

Entrance hard to find. Only one way in on an extremely busy highway.

Rating:

5.0

Excellent service ,Tracy was helpful and a pleasure to deal with.

Rating:

5.0

Everything was great! No issues. Matt took care of me.

Rating:

5.0

For me everything was perfect

Rating:

3.0

For the second time in nine months the blankets I ordered did not come with the truck and my items are damaged

Rating:

5.0

Great group of folks working at this facility. Every person I met greeted me with a smile, answered all my questions , and were very helpful in making sure my experience was a positive one. Will definitely use this location again even though I have ones closer wo where I live.

Rating:

3.0

Had to wait a while to be helped when returning equipment, but once helped the process was smooth and quick

Rating:

3.0

How should I know if the truck was “well maintained”? I wasn't provided maintenance records.

Rating:

5.0

Great customer service, everything was good

Rating:

5.0

The young lady at the office was very polite and professional. She made a complicated day much less complicated. Never got her name but would like to thank her and U-Haul. R.C.😎

Rating:

5.0

Both representatives were just great. Very helpful, pleasant, explained everything, great experience.

Rating:

5.0

Very simple and efficient service. No hassles. Pick up and drop off were smooth and quick!

Rating:

2.0

Fix your return site.

Rating:

1.0

They lied to me, said it had 1/4 tank of gas it didn't. It had an 1/8. I had to pay $19 when I returned the truck to pay for gas that was not there. They said truck had 8220 miles. It did not, it had 8200. Be careful of this place. They rip you off.

Rating:

4.0

Going back to pay e- pass after completing the task.

Rating:

5.0

Always a pleasure. Fast, friendly service with clean and reliable vehicles. AAA+

Rating:

5.0

Tracy was a pleasure to work with. He went out of his way to make sure that we had the equipment that we requested despite thinking there were no more dollies to rent. He saved the day!!

Rating:

1.0

When I rent its for 24 not this request for X amount of hours mess. If I'm paying same price as someone for 24 hours thats how you should rent them. People can only estimate a time. Its moving stuff. This new method is dumb and just shows a company being greedy.

Rating:

5.0

The staff are excellent and professional in my opinion so keep it going.

Rating:

5.0

With the online reservation system, everything was fast. Excellent costumer service, the truck was very clean and in excellent condition.

Rating:

5.0

Fast and friendly

Rating:

3.0

They have charged me some random amount second time. No explanation was given.

Rating:

5.0

It was a stress free and easy transaction.

Rating:

3.0

No one brought vehicle to entrance like the last time I rented. Vehicle was parked closely behind another vehicle. An employee had to drive it out.

Rating:

5.0

Awesome! Efficient and very professional... Thank you Rich's Landscaping & Construction

Rating:

5.0

Pleasant and efficient staff

Rating:

5.0

Nothing

Rating:

5.0

Great help.

Rating:

5.0

It’s was good

Rating:

5.0

Very happy with quick an convenience also very clean.

Rating:

1.0

Storage units are not the size that was said it was and the top units are open on top witch means that you have access to the other units and mises or other animals can also come in thru the top.

Rating:

3.0

Hallway sensor controlled light is useless

Rating:

5.0

Good service, good, facility, and good location. A little dust & debris seemed to drift down from the unit above mine, likely when they were moving, but that is minor.

Rating:

4.0

This location had long queue but service professional were helpful

Rating:

5.0

Erica and staff were very professional and took care of all my needs from truck rental to storage rental.

Rating:

4.0

Lenny and another associate were extremely helpful and went above and beyond to help me. I am not happy to see they didn't notice I moved out until 6/11/19 and charged me for another month - MO 6/4.

Rating:

3.0

My u box arrived two days late. How do I get my $50 per day credit as promised?

Rating:

5.0

I love the service

Rating:

5.0

Fantastic experience with U Haul Edison, partnered with WDT moving & Thomas who were a choice on their website and could not be happier. The movers treated the move as if it was their own. Great team.

Rating:

5.0

Thank you Emily. You are doing a great job. Marc

Rating:

5.0

All of the customer service folks I spoke with were great! My delivery driver was great as well. Thank you!

Rating:

1.0

I selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service

Rating:

2.0

I was under the impression that storage doors would be steel, not wooden. Also, some the the screws on my unit were loose, even after the attendant fixed it. Did not want to store more items.