Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had no problems with rental or service. Truck was clean and easy to find and staff on phone and on site was courteous and helpful. Great experience all around.
You folks are very nice Keep up the good work, Be blessed
The dolly I rented was broken. I called twice to have it refunded and it never happened!
Great customer service at the uhaul center
The truck was dirty on the outside. I have no problem with that. The guys inside were very helpful.
Was overcharged by a whole day on top of.. Was not told I could drop off dolly and leave it.. could have dropped off 15 after they closed.. did not allow me a grace period charged me a whole day.. I was worried about leaving it all night.. thought it would be stolen.. held to morning
Good service and answer the phone
The general manager is outstanding . I believe her name was Angelica. I had a concern with my rental and she addressed it professionally and swiftly. I will certainly rent from this location again and recommend to others. Thanks Joe
Amazing service from top to bottom.
Equipment was cleaned and maintained but the check engine light came on after about 60 miles into the travel
Great
Spare keys to all vehicles
Excellent service
Excellent customer service!!
Excessively charged me. Never answer phones. Pick up and hang up. Pick up say hold never return. I hated this and I'm taught not to hate but any other word would be an understatement.
I was charged an extra day just when over for 30 mins. I requested for
Continue to provide outstanding customer service.
Great service every time. They are the best!!
Everything was great from the trailer to the customer service to the location. Highly recommend
Not let customers know last minute that they do not have trucks available after they have made reservations days before
A team member assisting an employee did not strap the tire belt on correctly and during our drive it came off but thankfully because the chain was attached to the car and dolly it prevented the car from rolling off. This is a safety issue and could have cost the lives of my husband and I. Please have employees do proper training ensuring public safety.
All staff were very helpful
Great service, very convenient, thank you!
A+ service
All good
My reservation was changed without my authorization the day before my move. I was rescheduled from a 10am to a 5pm pick up which was a major inconvenience
There needs to be better communication. My experience was terrible but this location helped clarify and fix a few problems.
Be super careful where you reserve your truck, and then recheck the location on the day of picking up the truck. Uhaul changed the location on me last second and it ended up costing me 10 miles more ($10) because of this. That's not alot of money to cry over, but when raising an issue to Uhaul customer service, they would not refund it. Very poor customer service (ref: Shenavia Smith). Also use the app only, the website is horrible when trying to check out.
Our truck was given for short period of time which made our move very rough
Move from route 1 north Very dangerous with traffic approaching
The trailer was vibrating, so much that it was vibrating my truck. Either a bent rim or axel. Equipment needs to be checked better, other than that everything was excellent
Great customer service- Erica was awesome!
Nothing, everything was great. General manager Erica C was awesome and helped with hooking up the trailer. She also gave me a great pointer on the hook up. Very Nice and Professional.
You downgraded what I rented and it wasn't enough to move my house. You charged me extra for something you didn't tell me about but I'm assuming it was gas. I WILL NEVER USE OR RECOMMEND UHAUL TO ANYONE.
I keep coming back because mngr Erica and crew are awesome. Well informed, friendly staff. Clean and stocked store.
Always great service
Always pleased with the service I recieve at uhaul
Very happy with quick an convenience also very clean.
Storage units are not the size that was said it was and the top units are open on top witch means that you have access to the other units and mises or other animals can also come in thru the top.
Hallway sensor controlled light is useless
Good service, good, facility, and good location. A little dust & debris seemed to drift down from the unit above mine, likely when they were moving, but that is minor.
This location had long queue but service professional were helpful
Erica and staff were very professional and took care of all my needs from truck rental to storage rental.
Lenny and another associate were extremely helpful and went above and beyond to help me. I am not happy to see they didn't notice I moved out until 6/11/19 and charged me for another month - MO 6/4.
My u box arrived two days late. How do I get my $50 per day credit as promised?
I love the service
Fantastic experience with U Haul Edison, partnered with WDT moving & Thomas who were a choice on their website and could not be happier. The movers treated the move as if it was their own. Great team.
Thank you Emily. You are doing a great job. Marc
All of the customer service folks I spoke with were great! My delivery driver was great as well. Thank you!
I selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service
I was under the impression that storage doors would be steel, not wooden. Also, some the the screws on my unit were loose, even after the attendant fixed it. Did not want to store more items.
Despite some issues with their 24 hour access,, the staff were helpful and courteous.
