Customer Reviews for U-Haul Moving & Storage of Edison
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Edison
Jill W. on
Instructions around the process could be improved...how the bill would look and what it means...the dates were hard to pin down sometimes...there was confusion between local movers and uhaul around dates and services in regards to information on website.
Anthony L. on
Erika was the poster of excellence for knowledge, courtesy, and professionalism. Should be promoted to the next level soonest!!!
Claudia G. on
Excellent service. Just follow the instructions when packing and everything will arrive in perfect condition. Friendly staff in New Jersey and Florida. I would definitely recommend U-box when moving out of state.
JASMINE T. on
Lenny and another associate were extremely helpful and went above and beyond to help me. I am not happy to see they didn't notice I moved out until 6/11/19 and charged me for another month - MO 6/4.
Kevin M. on
Excellent customer service. Truck clean and smelled so fresh. Great manager and great staff.
Mark H. on
Try calling your own 800 number and see just how frustrating it is to do business with UHaul. You fill a need but with the terrible customer service you have one day you will go out of business when someone decides to offer what you don't. A good customer experience.
Kyle D. on
Everything was friendly and great!!!
LaTasha T. on
Excellent fast service
Louis H. on
The service here is always top flight. I am a frequent user.
khuram t. on
Great staff and service. Thank you
Jesus M. on
Confirmed my drop of at the Blessing Auto & sale in Brooklyn arrived at 3:00Pm There was no one at the facility the receive the truck. Waited along with another customer for about an our, no one show up. I was not comfortable leaving truck therefor drove it back to Home at additional expense. I WILL Not Used independent dealers again. Calle UHaul 1800 number spoke to Scott. He took all the information and inform me that a manager will get back to me. He also directed me to drop off truck at the 110 Hghwy 1, Edidon NJ UHaul office. After explaining my experience, she waive the additional mileage fee. She also explain that cargo Vans can't be drop off at another site, which I had not way of knowing and was not told at the pick up. Im sure this is an isolated experience, however I would like to hear back form Uhaul in regard to the additional toll fees and gas expense incurred during the trip. Finally, I will not use third party independent dealers in the future .
Vanilla B. on
Both Agents/Customer svc reps were extremely helpful, polite. Whenever I'm in need of a truck. This branch will be my first choice.
James V. on
No complaint. Friendly and wast to navigate.
Joseph E. on
Staff was incredibly helpful and nice too!
ROBERT T. on
The van was not ready on time 5 hours late and there was no storage unit held for me and was at a different uhaul place 15-20 miles away further
Thomas S. on
Have used U haul in last 2 years Moving son and Girlfriend from West Virginia to South Carolina and daughter to and from College . Vehicles ready good shape and clean seamless operations from 3 different locations
Lisa N C. on
Friendly staff, good condition of vehicle,
Luis C. on
Excellent service Edison location A+
Priva L. on
The service was great. Very thorough and friendly.
cesar s. on
great service
Carl A. on
Great job
Rafael C. on
My mobile check in did not work so I lost some time during my planned move as a result. Not sure why it wasn’t working, but this could certainly be improved for faster equipment pick up.
Thomas Y. on
The employee who check me in was excellent and extremely helpful It just took along time for someone to come and help me hook up the trailer
Juan P. on
Great customer service!!!!
Erika S. on
I had a horrible experience with U-Haul!!! Everything from the beginning was incorrect. The staff at the Edison location was very friendly and helpful but unfortunately that was not enough to compensate all the mistakes and the frustration that have been made and caused by this company. When I arrived at the Edison location at the date of the pick up they had a no idea about the reservation that I had made two months prior. Originally I was supposed to go to a closer location however the day before I was supposed to pick up the boxes I received a call that they have no room to store those boxes so I have to go somewhere else. When I arrived they had no boxes available for me. One of the staff members gave me the showpiece box so I can start with at least one box to pack with. I made the payment for four boxes that I have originally reserved in cash. I only used two boxes so the refund was another 2-3 day of process and headache because of the cash payment. They were able to apply that extra payment towards my shipping. Six or seven days after I picked up the boxes and return them I was charged another month of rent for one of the boxes. That was frustrating. Also they wanted to charge the full amount for the shipping, they did not apply the extra payment towards it. My bank had a declined the payment because I knew this was going to be an issue. After everything was sorted out the payment went through right away however this has been a very unpleasant, frustrating, and poor business management experience!!!! I will not recommend these services to anyone !!!!!!!!!!
Richard L. on
Employees were friendly.
Rickey k. on
Saff was friendly and helpful. Why don't you affer military discounts?
Hector O. on
Erica was very nice and professional. Thank you!
LUIS R. on
Everyone working at the Edison location were very helpful and polite. Rented vehicles twice in a week and both times the employees were very understanding of my moving issues.
christian m. on
The line took a little bit of time, needs improvement
Robert M. on
I rented a 6x12' trailer. Pick up was very quick and easy. When I dropped it off I was in and out in less than 10 minutes. Great service.
Mark T. on
Make sure the equipment is correct. I had a missing blanket but, it was ok cause, I only needed 5. The U-HAUL at Jamaica accepted my claim which was good! Other than that the staff were amazing very professional!
abdelrazi k. on
the price went so high more than I expected because the customer service gave me the price before taxes and fees and it went from 74 dollars to 95 dollars.
Nora B. on
All the people I spoke with on the phone were courteous, helpful and knowledgeable especially Monique.
Stephen R. on
We were supposed to pick up from Stelton Lumber in Piscataway, NJ. The day or two before I called because I realized that their website says they close at 4 and we wouldn't be there until at least 5pm. The man there said that is fine, that I can log onto the uhaul account and I will receive a code to get the keys from a lock box. He was very condescending. Turns out I would have needed to select that option when first renting. Your customer service was great, but that guy really put our timeline back and was quite rude.
Anna A. on
Erica and Jackie were very helpful! Erica provided me with rental options to suit my needs, which I was unable to do when I called in the reservation, and she made the rental seamless. Jackie made the dolly return very easy and shortened my wait time which was greatly appreciated. I will definitely recommend this location and rent from it again.
Suzan M. on
It'd be nice if you had power mirrors on all your vehicles (I rented a chevy van).
rolf f. on
I ordered a 2" hitch but a smaller size was installed. The office was unattended, i waited inside for about 5 minutes without any staff member available. When pointing out the incorrect size if the hitch, the employee stated that she doesn't know anything about hitches, she called somebody but situation is unresolved asI had to leave for medical appointment
Louis H. on
Always a pleasure at this location
Andrew F. on
My u box arrived two days late. How do I get my $50 per day credit as promised?
ketia j. on
I love the service
Irene P. on
We didn't need the trailer after all and returned it after a couple hours. We were hoping for a discount on the 24 hour fee.
Thomas B. on
Customer service was amazing!
Anikancha R. on
They messed up my equipment change. Instead of a swap, they converted my first one way rental to day rental and then have a new rental. They also messed up my drop off location by giving a location that does not allow off hour rental. I went to drop off at 4 am just to find that there is no key drop box, called help and they told can’t drop off there. They changed my location to a one that allows 24 hours return. Overall a bad experience although the rep on call was great
Robert J S. on
n/a
Robert O. on
Everything was good. Thank you.
Melvin D. on
Don't charge extra money for showing how operate towing hitch.
ERIC C. on
The appliance dolly was not in truck as per the order.
Adam S. on
Fantastic experience with U Haul Edison, partnered with WDT moving & Thomas who were a choice on their website and could not be happier. The movers treated the move as if it was their own. Great team.
Adam S. on
WDT Moving & U Haul work amazingly together. Would repeat this again exactly the same if needed. Totally transparent, no surprises and humans answer the phone! Just wonderful.
gary s. on
Could use some more people to help with check out as the wait was a bit long and got longer while i was being serviced.
Michael R. on
The staff here are always above-and-beyond helpful, capable, and wonderful to work with.
MAURICE V. on
Better staffing and reservation management. I was in line for 45 minutes to pick up my reservation. The employee told those of us in line that "it will be a while". What an awful feeling it is to wait that long. I would not recommend this location for that reason alone.
Jonathan J. on
Severely understaffed. Help these poor folks out!
jeff s. on
Nothing, staff and equipment was excellent!!
Olabanji A. on
Too many people on the line
ki p. on
yes
Shane F. on
I was charged $150 for dent the size of a thumb tac that 100% was not caused by me and when I went back to the store for them to show me proof it was caused by me they told me a text was sent to me which it was not and they were not willing t show me any prior pics of the truck with out this tiny dent
donna o. on
Everyone on the team, from customer service to the driver, was patient, courteous, and efficient! Thanks for making my cross country journey much easier!
Louis H. on
10 free miles
elmora a. on
The person who checked me in was perfect but the girl who checked me out was RUDE, unfriendly and unprofessional. Almost no interaction through whole process.
Israel C. on
I had the worst experience. I reserved a pick up truck and picked a location close to me. I got an email verifying that pick up at that location. I have the email to prove that. I arrived there at the time I was suppose to and when I tried to do the online check in process it said I was in the wrong location. I had to call customer service they told me that my pickup is in a different location and I have to go there. They said I was sent an email with the location. First of all, if the location I chose is unavailable it should specify that and only allow you to choose locations that actually have what you need. This causes a significant issue. The customer service said there are no trucks at my location and I have to go to another one and they sent the location. This was extremely inconvenient. Not only did we have to drive farther which is more mileage meaning more cost to rent. The online check in process takes almost 30 minutes. It was ridiculous. My pickup time was 2pm and we didn’t drive out of the location until 3pm. My time is valuable just like anyone else’s and we were on a time crunch to do what we need to do. This significantly delayed everything. And when returning the vehicle the online process again took a long time. This was the WORST experience ever. On top of that I still had to pay the same amount and was not offered anything for the SIGNIFICANT INCONVENIENCE!!! TERRIBLE!!!!
Louis H. on
Everything was very good. Staff was fast and helpful
Michael H. on
Equipment was in good condition. Staff took the time to explain how to properly use the equipment, and connected the trailer to my car.
Frank N. on
Too costly.
Aravind M. on
Great experience.
Pratik P. on
Overall Good service.
betsy p. on
Great Customer Service
Pricilla L. on
I waited an hour on line with only one person in front. When I finally was seen staff was moody. When I returned the truck there was nobody in the store. I called the store and no one answered. Waited another 15 mins until someone came to the front. Not happy
Alexander G. on
The trailer that I received, I found was full of broken glass in every corner and around the edges. Have employees clean equipment better before renting.
ASGAR M. on
Great customer service cashier she great lady explained me everything to me
DISNEYRA M. on
Very friendly staff.
hatem z. on
Perfect service really
Jason R. on
Employees were rude, unprofessional, failed to make eye contact or provide a proper greeting. Were not timely in addressing customer requests. Very apparent they didn't want to be there. The above feedback applies to ALL employees encountered. Will choose another location for future uHaul needs. .
Robyn C. on
Quick drop off. Thank you!
Mark B. on
great customer service
Marc B. on
Thank you Emily. You are doing a great job. Marc
Julie B. on
All of the customer service folks I spoke with were great! My delivery driver was great as well. Thank you!
GILBERTO R. on
I selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service
Sonia E. on
I was under the impression that storage doors would be steel, not wooden. Also, some the the screws on my unit were loose, even after the attendant fixed it. Did not want to store more items.
Vilas M. on
Despite some issues with their 24 hour access,, the staff were helpful and courteous.