Customer Reviews for U-Haul Moving & Storage of Edison

Continue to provide outstanding customer service.

Great service every time. They are the best!!

Everything was great from the trailer to the customer service to the location. Highly recommend

Not let customers know last minute that they do not have trucks available after they have made reservations days before

A team member assisting an employee did not strap the tire belt on correctly and during our drive it came off but thankfully because the chain was attached to the car and dolly it prevented the car from rolling off. This is a safety issue and could have cost the lives of my husband and I. Please have employees do proper training ensuring public safety.

All staff were very helpful

Great service, very convenient, thank you!

A+ service

All good

My reservation was changed without my authorization the day before my move. I was rescheduled from a 10am to a 5pm pick up which was a major inconvenience

There needs to be better communication. My experience was terrible but this location helped clarify and fix a few problems.

Be super careful where you reserve your truck, and then recheck the location on the day of picking up the truck. Uhaul changed the location on me last second and it ended up costing me 10 miles more ($10) because of this. That's not alot of money to cry over, but when raising an issue to Uhaul customer service, they would not refund it. Very poor customer service (ref: Shenavia Smith). Also use the app only, the website is horrible when trying to check out.

Our truck was given for short period of time which made our move very rough

Move from route 1 north Very dangerous with traffic approaching

The trailer was vibrating, so much that it was vibrating my truck. Either a bent rim or axel. Equipment needs to be checked better, other than that everything was excellent

Great customer service- Erica was awesome!

Nothing, everything was great. General manager Erica C was awesome and helped with hooking up the trailer. She also gave me a great pointer on the hook up. Very Nice and Professional.

You downgraded what I rented and it wasn't enough to move my house. You charged me extra for something you didn't tell me about but I'm assuming it was gas. I WILL NEVER USE OR RECOMMEND UHAUL TO ANYONE.

I keep coming back because mngr Erica and crew are awesome. Well informed, friendly staff. Clean and stocked store.

Always great service

Always pleased with the service I recieve at uhaul

Customer Service was good, the truck was very very bad

Always AAA+. Friendly staff. Great service.

I dropped the truck after hours. The online return process was hard to locate on the website, and then a little cumbersome with photos etc. all around a good experience though.

Salesperson was very polite and processed my paperwork quickly. I was not happy going to Edison to get truck. But I was given extra mileage for my delay.

No 15 foot trucks were available in NYC even though we had a reservation set up a week in advance. The demand is very high since large numbers of people are leaving the city. Your vehicle schedulers did an excellent job in helping find a truck in Edison NJ for us.

Both experiences I've had at this location have been absolutely stellar!!!

Excellent, much appreciated service

Excellent Service - Received what I was promised - on time

The lady at front desk was highly unprofessional and rude, I literally had to tell her twice that the truck I am allotted was obstructed by another truck, so not possible to take out without moving the another truck, she even literally called me blind for this, being nice person I didn't say anything, but this should be brought up in your attention.

My box was shipped from santa clara California to Edison New Jersey. It arrived on 9/15/20. The box was picked up bybn movers contracted through uhuak movinghelp.com. The employees at the edison location broke into my storage box and stole items.Other items were borken and damaged. My box Locks were broken. The manager lied and never contacted me to let me know my box was at her facility damaged. My box was left open with no locks and the my things were hanging out. I am in the process of filing a claim. Thr manager at the edison contacted me to give me a refund when payment was charged twice but never let me know my box was sitting there damaged and open with no locks. My claim number is 01970281-2020. Worst moving experience of my life and some things a cannot be replaced. I had to rush and buy new furniture because I had to throw a lot of things out. Please contact me for more details Delores Springs 4088354568

Person who attached my trailer forgot the dolly I reserved. This was terrible. Otherwise, staff was professional, friendly & efficient.

That was NOT the location where I made my reservation and it was very inconvenient for me to pick up the truck there.

I am writing to express my deep frustration at every step of my U-Haul experience. 1- I reserved a 15ft truck with a dolly, 2 days before my move they called me claiming no 15ft is available and a 10ft is a replacement. 2- I accepted the 10ft and went for a self pickup only to find that there is no dolly "which i needed for my move" 3- on the moving day i lost 3 hours in the morning trying to secure a dolly. 4- In the afternoon i called the customer service requesting a 3hours extension as compensation for the delay which was granted. 5- I got an SMS with an extra charge of $85 which I disputed. 6- On Tuesday 9/22 someone called me and confirmed that the extra charges will be dropped and I don't owe anything. 7- 9/24 my debit card was charged for $115 which is $85 plus late fees.

Always a pleasure.AAA+++service. I am a frequent renter and the service and staff are great

I did not receive the trailer I wanted. I reserved a 5x8 weeks before, yet was given a 4x8. What is the point in the reservation if you don't get what you wanted?

Customer Service agents were very nice, efficient and wonderful to deal with.

It took 30 minutes to get my rental even though I had completed the online check-in process. The employees that I encountered did not present themselves in a professional manner; one wore a face mask under their chin and the other wore a face mask depicting a Rastafarian smoking a blunt. The employee who completed my check-in changed the drop-off location without consulting me, which resulted in some confusion/difficulty on the return. The parking lot is very small and difficult to negotiate; the person who dropped me off had to continually move their vehicle for the entire 30 minutes that it took to get checked in because there were no available parking spaces.

Instructions on what to do upon returning the vehicle. The video playing on a loop in the store was not helpful.

Very happy with quick an convenience also very clean.

Storage units are not the size that was said it was and the top units are open on top witch means that you have access to the other units and mises or other animals can also come in thru the top.

Hallway sensor controlled light is useless

Good service, good, facility, and good location. A little dust & debris seemed to drift down from the unit above mine, likely when they were moving, but that is minor.

This location had long queue but service professional were helpful

Erica and staff were very professional and took care of all my needs from truck rental to storage rental.

Lenny and another associate were extremely helpful and went above and beyond to help me. I am not happy to see they didn't notice I moved out until 6/11/19 and charged me for another month - MO 6/4.

My u box arrived two days late. How do I get my $50 per day credit as promised?

I love the service

Fantastic experience with U Haul Edison, partnered with WDT moving & Thomas who were a choice on their website and could not be happier. The movers treated the move as if it was their own. Great team.

Thank you Emily. You are doing a great job. Marc

All of the customer service folks I spoke with were great! My delivery driver was great as well. Thank you!

I selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service

I was under the impression that storage doors would be steel, not wooden. Also, some the the screws on my unit were loose, even after the attendant fixed it. Did not want to store more items.

Despite some issues with their 24 hour access,, the staff were helpful and courteous.