Customer Reviews for U-Haul Moving & Storage of Edison

Rating:

5.0

Front desk people that helped me were really helpful.

Rating:

5.0

I dropped off after hours. No one was there to help. The parking lot was well organized.

Rating:

5.0

Great service by everyone we encountered. Thank you.

Rating:

5.0

Erica was great. However the trailer I rented was 3 hrs late, basically ruined my entire day

Rating:

5.0

We waited 5 to 10 minutes before someone took care of us at the counter when we first walked in. There was no other customers in the room. The gentleman took a very long time checking us in. He kept taking pictures of our drivers license. Not sure what the hold up was and he didn’t say what was going on. Waited about five minutes with that

Rating:

4.0

Found a mess between the seats only found it when I moved the seat to put something behind it.

Rating:

5.0

I was extremely pleased with ALL of the service. I needed to move 60 bankers boxes (about 1700 lbs) of historical archive materials from New Jersey to CA. I had contacted PODS and given a price of $4400, which my non-profit turned down right away. I thought about renting a U-Haul van, but Rick at Hopewell Sinclair, a U-Haul Contractor in Pennington/Hopewell Township, NJ recommended a U-Box. It was perfect, and our benefactor enjoyed the reasonable price. The drop-off and pickup in New Jersey went well, and they were actually earlier than planned. I didn't need any of the furniture pads, so I used them for buffer. I was surprised at how fast the box came across the country, and I arranged delivery earlier than planned. The driver with the forklift had the box in my driveway very quickly, an amazing setup. I would recommend the U-Box system to my friends and any organization who need something to move things. The price was worthwhile, and the service was amazing and ahead of schedule!

Rating:

5.0

very appreciative of the service and everything went very smoothly

Rating:

3.0

If you publish this, I do not want my name published with it. I decided how many U-Boxes I needed, not U-Haul. As I did not visit the Edison site, I have no comment. The U-Box had apparently been repaired multiple times. The metal loop (staple) was affixed with *round* head screws, not *flat* head screws. That really cut down on the size of the padlock shackle that could be inserted through the loop. I had to go buy a smaller padlock with a much thinner shackle, and even then, I was barely able to attach the lock. As for arriving safely, the U-box arrived with the hasp broken off the door! The door was basically unlocked on arrival! But everything was there, untouched. I assume when the U-Box entered CA it was inspected for fruit flies or whatever, and the inspector crow barred open the door by prying the hasp off the door. You folks should have notified me to buy a TSA style lock so that it could be opened and re-locked by the inspectors. All personnel I interacted with were professional, courteous, and helpful. The U-Box arrived (for both loading and unloading) on time and placed where requested.

Rating:

5.0

Me atendió Erika y todo fue muy buen trato y buena atención 10/10 very good muy amable la chica

Rating:

5.0

Great staff at this location! Explained everything I needed to know and very customer friendly.

Rating:

5.0

Excellent service

Rating:

5.0

we have used U-Haul pods 3 times now and it is amazing. The staff are great. Excellent communication and customer service!! I would highly recommend. Always a smooth experience - Thank you

Rating:

3.0

Be prompt with time. We waited for 20 minute after 7am for them to open.

Rating:

5.0

THANK YOU.

Rating:

5.0

Very nice services, happy to choose U-Haul move state to state

Rating:

5.0

We rent from Uhaul often. Always a pleasure.. The assistance are pleasant and knowledgeable. The equipment is in good working order. Rent for three or four different locations on a regular basis great company!

Rating:

5.0

The reservation, pickup, and drop off was excu

Rating:

5.0

No complaint. Location had proper equipment ready at proper time and counter personnel were informative.

Rating:

5.0

Very profeesional and prompt service - pleasure to work with this team

Rating:

5.0

Very easy pick up and drop off procedure ! Very friendly also!

Rating:

5.0

Thank you

Rating:

5.0

Always a great experience at this location. However, I had issues with my reservation. I had to change my pickup date. I did this online, but the pickup changed to another location far from my home, with no notice. When I realized this, I called to get it straightened out. The person assisting me was very helpful and I switched to a larger trailer that I was told was available at the original Edison NJ location, with a ramp(needed this) for the duration I needed. When I went to pick it up, somehow I was switched to a trailer without a ramp, again with no notice, which made loading my motorcycles impossible. I had to make a set of ramps up last minute, which was extremely inconvenient and added extra stress to the whole process. You really need to notify customers of any changes like this.

Rating:

5.0

Second time renting with Katherine, she was awesome as always, very helpful and quick. Check in was also super. Great job !

Rating:

5.0

Gentleman that assisted me was good. Cool calm and quick. Very helpful .

Rating:

5.0

Excellent service so easy to drop off. Glad we used uhaul cheaper then other moving and renting services.

Rating:

2.0

Vehicle was parked between two vehicles and due to inconvenience they offered discount but never try to incorporate discount at the end.

Rating:

5.0

staff at this location is exceptionally helpful. only minor issue is when i bought wardrobe boxes i had to return to pick up the bar for hanging clothes

Rating:

1.0

My headboard and other parts of my bed are completely ruined with stains from metal being shoved up against it. The top of the U-Box leaked and when the metal got wet, it left rust stains all over it. I’m going to have to get rid of it and buy a new one.

Rating:

5.0

Great experience at U-Haul at Edison - Big inventory, great availability, easy to rent quickly, online reservation speeds up the process, easy acess/exit from Route 1, store is immaculate and associates are sharp, knowledgeable, polite and helpful. Thanks.

Rating:

4.0

very rude customer service when i return the truck

Rating:

5.0

The both front desk persons during the pickup and during the drop off were very helpful.

Rating:

1.0

The mileage out mentioned in the transaction receipt was wrong so this facility charged me extra money by kid stating the mileage out on the vehicle. It is a fraud with the customer.

Rating:

5.0

Wipers! Had a terrible experience because it was pouring rain all day and the wipers wouldn’t clean the windshield!

Rating:

5.0

All good

Rating:

5.0

Very simple and quick. I was able to get to church on time.

Rating:

5.0

Staff was very professional and knowledgeable..

Rating:

3.0

The contract needs to be prepared more carefully to avoid having two contracts with different drop-off locations.

Rating:

5.0

Thank you for everything have a great day

Rating:

4.0

The first truck with changed because it was making a grinding noise. I was asked where I was, immediately they came with another truck and we made the swap. Very professional!

Rating:

4.0

The booking wait time can improve - waited an hour in queue and mobile booking and call back option that I opted for was delayed too (eventually had to book at store desk only.

Rating:

1.0

It took 1.5 hour to pick up the truck as the U-haul system was down. Also, I was charged some kind of security fee that has not been explained

Rating:

5.0

Ver efficient. Got there at 7 am. Was third in line and I got in and out in 10 minutes.

Rating:

5.0

THANK YOU

Rating:

2.0

No enough parking space, blocked by the trucks for a couple of hrs. and staff was least empathetic, looks like they are lost in the demand and supply game.

Rating:

5.0

The renting guys are as just awesome , such a nice guy

Rating:

1.0

The U-Haul I received was in bad condition. The front light kept coming out. The tire pressure was low and I had to keep refilling it. I called and asked for assistance and I ended up having to bring the U-Haul back. and also the workers at this location seem irritated and frustrated with customers.

Rating:

2.0

An hour of my reserved time was wasted due to long line and lack of staffing. Paid for an extra hour and the customer service representative at the counter did not care and did not try to accommodate that I lost an hour she insisted that I need to bring the vehicle back and cannot extend my time.

Rating:

1.0

My U-Haul experience was terrible. When I arrived to pick it up, the truck that was assigned to me would not open. There were no employees at the location to help, and no one answered the phone. After over an hour on the phone with customer service, I was sent to a second U-Haul location 30 minutes away to get a different truck. After completing all the required documentation and taking pictures of the truck, I realized that the brake lights were not working. I therefore had to complete that process all over again with a third truck. In total, this caused a 3-hour delay for my move.

Rating:

5.0

🙏👍excelent

Rating:

5.0

Initially when I input the vehicle I wanted to tow the trailer with i got a message that said verified vehicle but it would not allow me to reserve/get rates. I only found out a few weeks later after talking with a employee that I learned the 2007 Ford Explorer was not approved. It would have been nice to know that earlier. Better yet, it would be nice to have been able to use it as I believe your reasoning for not being able is pretty ridiculous.

Rating:

1.0

The storage facility setup was not ideal for heavy loads or for a person with disabilities. It was not set up for safety. I would never place my items in your storage facility. In addition, the U-Haul agent was able to see my passcode. Not ideal at all! Terrible!

Rating:

5.0

The service and communication provided by Al is excellent. He’s very professional, knowledgeable, patient and very helpful.

Rating:

1.0

I've had a storage unit at the Edison, NJ facility since 11/15/2009. The contract number on the original sales invoice is 00344918. The contract number noted on the latest invoice is 817076-00000657. The rental fee for the unit at that time was $70.80. My current rate is $140.18. I received a notice that the rental fee is increasing again to approx. $156.00+. There have been rental increases every 6 months of approx. 10%+. This is unacceptable to me. I get the same boilerplate e-mail every time of what services they facility is providing, nothing has changed at the facility. The manager at the facility blames corporate for the increases. They have priced themself out of my doing business with U-Haul. I have found another storage facility in the area that is larger, cheaper, cleaner and more appreciative of my business.

Rating:

5.0

Wonderful service very friendly

Rating:

5.0

Great crew and company

Rating:

5.0

Outstanding Manager. She was helpful and so nice. You need to have train your East Brunswick staff and other locations too.

Rating:

5.0

Always helpful and friendly

Rating:

5.0

Fast friendly workers easy process

Rating:

5.0

Im all my processing relocating my family and my self to Florida from NJ I was bless found all my need in this company especialista on this facility

Rating:

4.0

Friendly experience with friendly inviting people.

Rating:

5.0

This is a great place

Rating:

3.0

So far so good 👍🏼

Rating:

3.0

The staff had so much trouble processing our payment and getting us set up in the computer. You really need better TRAINING at this location. Some folks have trouble operating the computer. . .

Rating:

2.0

This location has lockers that are stacked on top of each other. Which means you’ll have to wheel a set of portable metal stairs around to your locker if you have an upper level locker. Not safe if you are moving furniture or heavy items

Rating:

5.0

I have not moved into my unit yet, but I will be there around 9/23/2022.

Rating:

1.0

Horrible

Rating:

4.0

They could not get me setup to use my code. Over and over it filed. I was supplied with another code that worked throughout my stay at the facility. Thank you!

Rating:

5.0

Great help.

Rating:

5.0

It’s was good

Rating:

5.0

Very happy with quick an convenience also very clean.

Rating:

1.0

Storage units are not the size that was said it was and the top units are open on top witch means that you have access to the other units and mises or other animals can also come in thru the top.

Rating:

3.0

Hallway sensor controlled light is useless

Rating:

5.0

Good service, good, facility, and good location. A little dust & debris seemed to drift down from the unit above mine, likely when they were moving, but that is minor.

Rating:

4.0

This location had long queue but service professional were helpful

Rating:

5.0

Erica and staff were very professional and took care of all my needs from truck rental to storage rental.

Rating:

4.0

Lenny and another associate were extremely helpful and went above and beyond to help me. I am not happy to see they didn't notice I moved out until 6/11/19 and charged me for another month - MO 6/4.

Rating:

3.0

My u box arrived two days late. How do I get my $50 per day credit as promised?

Rating:

5.0

I love the service

Rating:

5.0

Fantastic experience with U Haul Edison, partnered with WDT moving & Thomas who were a choice on their website and could not be happier. The movers treated the move as if it was their own. Great team.

Rating:

5.0

Thank you Emily. You are doing a great job. Marc

Rating:

5.0

All of the customer service folks I spoke with were great! My delivery driver was great as well. Thank you!

Rating:

1.0

I selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service

Rating:

2.0

I was under the impression that storage doors would be steel, not wooden. Also, some the the screws on my unit were loose, even after the attendant fixed it. Did not want to store more items.