Customer Reviews for U-Haul Moving & Storage of Edison

5,678 reviews

110 US Hwy 1   Edison, NJ 08817
(Located just north of Open Road Honda)

(732) 572-0040

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(732) 572-0040

110 US Hwy 1
Edison, NJ 08817
(Located just north of Open Road Honda)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

How should I know if the truck was “well maintained”? I wasn't provided maintenance records.

Asaf W. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Dmitriy C. 
Rating:
5.0

Great customer service, everything was good

Michael H. 
Rating:
5.0

Customer did not leave a comment.

joseph C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

The young lady at the office was very polite and professional. She made a complicated day much less complicated. Never got her name but would like to thank her and U-Haul. R.C.😎

Robert C. 
Rating:
5.0

Both representatives were just great. Very helpful, pleasant, explained everything, great experience.

Josh B. 
Rating:
5.0

Customer did not leave a comment.

Laura U. 
Rating:
5.0

Very simple and efficient service. No hassles. Pick up and drop off were smooth and quick!

Sanjay V. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Javier S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Ivan A. 
Rating:
5.0

Customer did not leave a comment.

JORGE A. 
Rating:
5.0

Customer did not leave a comment.

Mehmet K. 
Rating:
2.0

Fix your return site.

Jisette D. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

oscar D. 
Rating:
5.0

Customer did not leave a comment.

Mohammed A. 
Rating:
1.0

They lied to me, said it had 1/4 tank of gas it didn't. It had an 1/8. I had to pay $19 when I returned the truck to pay for gas that was not there. They said truck had 8220 miles. It did not, it had 8200. Be careful of this place. They rip you off.

Phil D. 
Rating:
5.0

Customer did not leave a comment.

al C. 
Rating:
4.0

Going back to pay e- pass after completing the task.

oppong P. 
Rating:
5.0

Always a pleasure. Fast, friendly service with clean and reliable vehicles. AAA+

LOUIS H. 
Rating:
5.0

Customer did not leave a comment.

IVAN A. 
Rating:
5.0

Tracy was a pleasure to work with. He went out of his way to make sure that we had the equipment that we requested despite thinking there were no more dollies to rent. He saved the day!!

Stacy B. 
Rating:
1.0

When I rent its for 24 not this request for X amount of hours mess. If I'm paying same price as someone for 24 hours thats how you should rent them. People can only estimate a time. Its moving stuff. This new method is dumb and just shows a company being greedy.

Nichole F. 
Rating:
5.0

The staff are excellent and professional in my opinion so keep it going.

james P. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

With the online reservation system, everything was fast. Excellent costumer service, the truck was very clean and in excellent condition.

Adalberto G. 
Rating:
5.0

Customer did not leave a comment.

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
5.0

Fast and friendly

Henry F. 
Rating:
3.0

They have charged me some random amount second time. No explanation was given.

Harshal P. 
Rating:
5.0

Customer did not leave a comment.

Bradley Y. 
Rating:
5.0

Customer did not leave a comment.

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

yasmin L. 
Rating:
5.0

It was a stress free and easy transaction.

Barbara J. 
Rating:
5.0

Customer did not leave a comment.

Bayron M. 
Rating:
3.0

No one brought vehicle to entrance like the last time I rented. Vehicle was parked closely behind another vehicle. An employee had to drive it out.

John B. 
Rating:
5.0

Awesome! Efficient and very professional... Thank you Rich's Landscaping & Construction

Richard S. 
Rating:
5.0

Pleasant and efficient staff

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Nance G. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Nothing

Hani H. 
Rating:
5.0

Customer did not leave a comment.

MARCELO T. 
Rating:
5.0

The employee who helped us was amazing! He helped us with the hookup beyond his duties. Sorry I forgot his name. Highly recommended!

Maxim D. 
Rating:
5.0

Customer did not leave a comment.

Athena A. 
Rating:
5.0

The manager Erica was extremely helpful and very professional.

Erica J. 
Rating:
5.0

Great staff, very helpful

Roy H. 
Rating:
3.0

Customer did not leave a comment.

JAYLOR A. 
Rating:
5.0

Complain I took your vehicle paid for truck rental paid for insurance and paid for millage . The millage is higher than I expected. I paid $20.00 and then I suppose to pay $80 dollars but your people over charge me for nothing because they got my card number it's kind if stealing o got vehicle with 992 miles on it I took the picture the lady wrote on the paper work 991 I return the vehicle and it's exactly 50 miles when I parked the truck and I took pictures ,. The gas the vehicle was quarter pas half so I fill up the exact gas . The only payment was due is the millage whis is $80 I will go to your office in Monday to settle this and I need my money back

Khawar S. 
Rating:
5.0

The young lady that check me in was terrific she told me to come back if there's any problems with the fuel or any of the readings the fuel was lower than it said I went back in and another woman was there and gave me a hard time so I just paid for more gas

Robert R. 
Rating:
5.0

Excellent! They helped unhook trailer in a severe thunderstorm!!!! Lightning everywhere and awesome staff.

Michael W. 
Rating:
4.0

drop off instructions could be more informative.

Omer A. 
Rating:
5.0

Customer did not leave a comment.

Deyneshe C. 
Rating:
5.0

I couldnt gather her name who attended me and helped out but she was phenomenon. give her a raise!!!

Kinjal P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Everyone made the rental quick and easy.

Richard P. 
Rating:
5.0

This location by far the best. Great customer service and the team is so friendly. Other locations are horrific but this location is excellent. Can't understand why they can't all be this great! Thanks again! Will be returning

Darrin C. 
Rating:
5.0

One small thing: let us know the manual for the truck is in the lower glove compartment so we can figure out how to work the headlights.

Amy L. 
Rating:
5.0

Always an easy, affordable, friendly experience. AAA+

Louis H. 
Rating:
5.0

Customer did not leave a comment.

DAVITI K. 
Rating:
5.0

Customer did not leave a comment.

Julius S. 
Rating:
5.0

Customer did not leave a comment.

KRISHNA N. 
Rating:
5.0

Very professional and friendly staff.

Raymond F. 
Rating:
5.0

Customer did not leave a comment.

Sainath B. 
Rating:
5.0

When I called to speak to a representative to have a U-Haul register for the the young lady was very kind well mannered very well spoken and she really helped me out and I just want to say I appreciate her I wish I had a got her name however she was very welcoming and helpful you all yeah Rock and I will recommend you guys to anybody and I really mean that and I will be renting from you guys again.

Allison W. 
Rating:
5.0

Customer did not leave a comment.

Aman G. 
Rating:
5.0

Tracy was very kind and helpful. Please give him a raise!

Leanna C. 
Rating:
5.0

Nothing

Kim F. 
Rating:
5.0

Really great, helpful staff here.

Anna H. 
Rating:
5.0

Customer did not leave a comment.

Ekaterina B. 
Rating:
5.0

Customer did not leave a comment.

Elvis R. 
Rating:
5.0

Excellent customer service!!! Employees were extremely helpful.

Isaac K. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Keilly T. 
Rating:
1.0

Place is a total rip-off i rented a cargo ford transit van & was given an old gmc outdated van that i could barely fit anything tall, spent 126 for a disgusting van for two hours ridiculous next time im going over to hertz or budget they are way cheaper & cleaner

Braulio R. 
Rating:
5.0

booking was very easy, and very easy to change the date & time if need be. and when i got there at my appointment time, the girl was so pleasant/understanding/attentive/knowledgeable/accommodating/fast. She told me I'd come to the wrong U-Haul, the one I'd booked with was on route 1 too but farther down the highway. but she speedaly called them to transfer the appt to where I'd come. She didn't talk down to me, she didn't talk to me like I was an idiot. She explained EVERYTHING, and even gave me some pointers when I gas up again.She gets a triple A plus from me. You have a gem with her and I hope she is well compensated for her work.

Suzan M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
3.0

Truck burned 8 gallons of gas to go 45 miles. Very difficult to get in and out of this location due to heavy high speed traffic on Route 1.

William S. 
Rating:
5.0

Customer did not leave a comment.

Anand P. 
Rating:
5.0

Equipment was well-maintained, Erica was professional and helpful, and return process smooth.

HUGH M. 
Rating:
5.0

A bit more communication on the picking up of the Ubox from the location. The email received stating the ubox arrived didn't indicate how to proceed with picking up the box & when I arrived at the store we had to wait a bit for the support agents to prep the documents.

Christopher R. 
Rating:
5.0

Everything went great. I loved the customer service. No improvement needed

Tamira M. 
Rating:
5.0

Matt was very helpful.

Michael L. 
Rating:
5.0

nothing this location has the best customer service i've had a pleasant time dealing with them

REUBEN Q. 
Rating:
5.0

Very respectful, on time everything went well.

John B. 
Rating:
5.0

Have more variety, i waited and looked at different locations nearby for an inclosed trailer in NJ and NY area. When i got to FL there was about 80 in total of all size.

IRVING G. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Always a great experience using U Haul.I needed a 26 foot truck for an out of state move.The vehicle handled like a dream up to our new Pocono Mountain home.Erica at the Edison,N.J. location was the BEST.

Richard S. 
Rating:
3.0

This was not the location I chose

Joseph C. 
Rating:
5.0

AAA+ service. Friendly, helpful staff and accommodating.

LOUIS H. 
Rating:
2.0

Your representative was very helpful, pleasant, & professional it was a pleasure doing business with her.

CARONF S. 
Rating:
5.0

Customer did not leave a comment.

CHANDRAN P. 
Rating:
5.0

Customer did not leave a comment.

SERGII S. 
Rating:
5.0

Customer service was FANTASTIC. Everything was explained clearly and quickly. Made my move so easy!

BRITTNEYJEAN D. 
Rating:
3.0

Customer did not leave a comment.

Tiffany F.  |  First Impressions 
Rating:
5.0

Great help.

Kenny V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SALMAN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erin jean m.  |  Overall Experience 
Rating:
5.0

It’s was good

Shirley B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONALD G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yinxi L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Balamurugan C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

Very happy with quick an convenience also very clean.

Enna A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Huiyi W.  |  Overall Experience 
Rating:
1.0

Storage units are not the size that was said it was and the top units are open on top witch means that you have access to the other units and mises or other animals can also come in thru the top.

Werner B.  |  Overall Experience 
Rating:
3.0

Hallway sensor controlled light is useless

Vishal K.  |  Overall Experience 
Rating:
5.0

Good service, good, facility, and good location. A little dust & debris seemed to drift down from the unit above mine, likely when they were moving, but that is minor.

michael n.  |  Overall Experience 
Rating:
4.0

This location had long queue but service professional were helpful

Vishal K.  |  First Impressions 
Rating:
5.0

Erica and staff were very professional and took care of all my needs from truck rental to storage rental.

Rhonda L.  |  First Impressions 
Rating:
4.0

Lenny and another associate were extremely helpful and went above and beyond to help me. I am not happy to see they didn't notice I moved out until 6/11/19 and charged me for another month - MO 6/4.

JASMINE T.  |  Overall Experience 
Rating:
3.0

My u box arrived two days late. How do I get my $50 per day credit as promised?

Andrew F.  |  Overall Experience 
Rating:
5.0

I love the service

ketia j.  |  Overall Experience 
Rating:
5.0

Fantastic experience with U Haul Edison, partnered with WDT moving & Thomas who were a choice on their website and could not be happier. The movers treated the move as if it was their own. Great team.

Adam S.  |  Overall Experience 
Rating:
5.0

Thank you Emily. You are doing a great job. Marc

Marc B.  |  Overall Experience 
Rating:
5.0

All of the customer service folks I spoke with were great! My delivery driver was great as well. Thank you!

Julie B.  |  Overall Experience 
Rating:
1.0

I selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service

GILBERTO R.  |  Overall Experience 
Rating:
2.0

I was under the impression that storage doors would be steel, not wooden. Also, some the the screws on my unit were loose, even after the attendant fixed it. Did not want to store more items.

Sonia E.  |  Overall Experience 
Rating:
4.0

Despite some issues with their 24 hour access,, the staff were helpful and courteous.

Vilas M.  |  Overall Experience 
No reviews have been submitted for this location.

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