Customer Reviews for U-Haul Moving & Storage Of Edmond

Rating:

5.0

Eric did a GREAT job so thankful for him!!!

Rating:

5.0

Everything was smooth. No issues at all.

Rating:

5.0

Personnel was awesome and the return process was quick and smooth.

Rating:

5.0

Have been a repeat customer for many years. No better proof of satisfaction than that. Patrick Castleberry, Edmond, OK

Rating:

1.0

The employee who helped me was extremely rude and he had no manners. He did not greet me or say bye or thank or anything that a customer service agent is supposed to do. I asked for water and he directed me to the nasty water on the fountain. The truck was fine but Austin was very unprofessional. I believe that’s his name that helped me. Please coach him to do his job better. Very bad experience with him

Rating:

5.0

Efficient

Rating:

5.0

great to work with !!

Rating:

5.0

Everyone at this U-Haul location was so professional and friendly. I would highly recommend this branch to anyone!

Rating:

5.0

Eric was nice with me. The truck had some issues like check engine is on and tire sign is on as well.

Rating:

3.0

Had to search for truck. No attendant present and on found truck as driver door was open and truck was running in the middle of large parking lot! Muddy on each side. Truck had horrible loud rattle in door. Louder than my phone GPS. Truck had over 100k miles and looked it! Nice advertisement.. very small driver side as I could barely fit my legs in with seat all the way back. And of course I had to sit leaning forward because seat was all the way back to get some legroom! Very uncomfortable! Also airbag service light was on. Not safe! You rent junk and I paid $100 for this piece of shit. Goodbye!

Rating:

2.0

The facility is nice, moving in my unit was easy. Upon moving out, I felt that the customer service was poor. I emptied my unit and immediately went to the office to let them know, but nobody was in there. Every single staff member was outside, leaving the desk unmanned.

Rating:

1.0

I arrived at the store and first there were no blankets or dollies available. The manager told me that it was nothing they could do about that. I could purchase it if I needed it so no help there. Then I received a truck went all the way to my location, which was not close to the location and the door would not open I contacted the manager of the store and was told my options was to wait hours for a roadside assistance or bring it back myself because they had no one to come in exchange it. I went back and changed trucks. The next truck I received the transmission was going out and it didn’t want to drive pass 40 miles and hour it was dirty on the inside and it was almost empty of gas. I was told by the clerk they would change the time, mileage and gas in the system and they did not. When I brought it back I was charged for gas even though I put gas in it again when I drought it back and charged me a extra day because they never changed the time and mileage. I would recommend this place to an my enemy.

Rating:

4.0

It’s gotten to expensive to use anymore

Rating:

5.0

The staff was helpful and friendly. The web site is great. Your communication regarding delivery and pickup very helpful.

Rating:

5.0

Erick was great

Rating:

5.0

Good truck! Great service!!

Rating:

5.0

Staff was very helpful and understanding of my needs!

Rating:

5.0

This Edmond dealership is outstanding. I always enjoy working with them and maintaining the equipment well and they have really good staff.

Rating:

1.0

Communication with customers. Common courtesy More attention to detail

Rating:

1.0

The last 2 times I've used UHAUL, making an online reservation, I get there and they don't have available the things I've reserved. Surely uhaul must know how stressful moving is?? And to not have the equipment you need is terrible. It's my understanding from staff that the inventory system does not link to the reservation system?? What the heck! So rather than making a RESERVATION, customers are really just indicating an interest in an item, and when you get there those items may or may not be there. Is that how it works? Finally - this is U-Haul: https://www.youtube.com/watch?v=4T2GmGSNvaM

Rating:

5.0

The team was great and very friendly and helpful. Took care of us and got everything hooked up and made it an easy experience all around.

Rating:

5.0

Everything went great, except trucks front end shimmies at 45 to about 60. . I reported it to their customer service and was assured they would take care of it. So all in all I’ll rank them 8 out of ten

Rating:

5.0

Great Customer service!

Rating:

5.0

This location has the best employees and equip. Thank you for your dedication to your business.

Rating:

5.0

I’m glad there’s a clear location to return vehicles. They met me out there and did everything for me, couldn’t have been easier!

Rating:

5.0

They were very helpful

Rating:

5.0

Only small problem was 2 of the small lights were out but you all credited me for changing them. Thank you

Rating:

5.0

Perfect operation.

Rating:

5.0

None

Rating:

5.0

Truck needs to be retired.

Rating:

5.0

Great location! Friendly staff. Highly recommend this location

Rating:

5.0

Friendly customer service, easy to drop off trailer. No issues at all. Great Job!

Rating:

5.0

We always use U-Haul . They are the best !

Rating:

1.0

They haven’t explained the terms and conditions at checkout and charge more . I had a worst experience with them. I will never use U-Haul again .

Rating:

5.0

Eric was kind, quick and very helpful! Great place to do business!

Rating:

5.0

Check out was easy and quick. M checking the same. Highly recommend.

Rating:

5.0

Good experience, especially being able to do online registration. Nice place.

Rating:

5.0

Erick in the Edmond store was very very polite, knowledgeable and willing to help!! Keep up the great work Erick!! You are what every human being should aspire to be!! Thank you!!

Rating:

3.0

My rental agreement was not right when I left Edmond. I was assigned a trailer in the store, but switched when we got out to the lot to hook up. It caused some problems and delays when I checked it in at our final destination.

Rating:

5.0

Friendly and helpful employees.

Rating:

1.0

Great customer service. I was in and out less than 30 minutes. I would recommend picking up at this location to all of my friends.

Rating:

4.0

Just about everything was great. We did have one minor problem on the road though. The driver side wiper failed on the first need to use it on our long trip from the mid-west to the northeast. We had to pull over in the breakdown lane to refasten the wiper blade and then buy a yoyo and use that string to secure the blade for the remainder of the trip. The wipers are super important in a rainstorm for sure and pulling over in the breakdown lane on the interstate is scary with all of the semis passing at 80 mph. Not sure if routine maintenance is lax, overall UHAUL policy needs a look see or an individual at the location just forgot to check the wipers. Not a problem for most local rentals, but across 7 states for 6 days, you are bound to get some rain somewhere along the way. Imagine in a snow storm! Safety is paramount and pre-trip inspections for safety are key. Disappointed about the wiper blade, but of course do understand if one individual just forgot to check. Hopefully it was only that and rarely happens.

Rating:

3.0

That they charged for insurance when I was late even though u can get uhaul for 24 same rate called me told me it was not covered under insurance but proceed to charge me for extra day and insurance . I will in future just reserve for 24hrs no matter if I'm only using 1 hr. That's not taking care of customer.

Rating:

5.0

Very nice and helpful staff and nice and clean truck! They were also really fast too for the check out and check in parts.

Rating:

5.0

It would be nice if trailers that are allowed to be taken cross country have the wheels routinely balanced. I almost stopped midway on my trip to have an independent tire shop take care of it if I couldn't find a U-Haul location that had a balancer.

Rating:

3.0

Unfortunately we experienced a flat tire on the trailer. Thankfully it happened in our driveway. The repair service was estimated to arrive in an hour but arrived earlier and made the change out quickly.

Rating:

3.0

Very slow pickup, waiting half an hour after scheduled pickup isn’t satisfactory

Rating:

5.0

Terrance was super friendly and professional! He dispatched my truck! Erick helped me upon return! Thank you!

Rating:

1.0

The app to pickup my rental froze and would not allow me to continue. I had to go inside for help but the employee trying to help me had to stop and keep asking another employee how to proceed. It took an hour to complete my pickup but they didn’t credit me an hour for return. They also didn’t inform me of how much cheaper it could have been to return to the same location since I was just moving 20 minutes away. I had instead opted to return to a different location and ended up doubling my final bill because of that.

Rating:

4.0

Location was closed when I got there so I didn't speak with anyone. I used the iPhone app to return the vehicle which was straightforward and easy.

Rating:

5.0

New location is really good and UHaul employees were very friendly and helpful...

Rating:

5.0

You’re really doing a good job. You helped us move and that’s monumental.

Rating:

5.0

The gentleman that checked us in was very helpful and informative. We really appreciated the help we were given.

Rating:

5.0

Erick was very good. Explained everything so we knew what to do. Thank you

Rating:

5.0

They meet me in the lot and check the equipment in quickly.

Rating:

3.0

Ok, since you asked: I was getting contradictory confirmation that the van was checked in (090625 0857 (checked out) 1144 (checked in)). Plus, at the counter right in front of me they stated before I left it wasn't checked-in (oh yes they did). When I called ot was confirmed by a young lady (whom the manager stated maybe she was looking at the wrong account). I give her kudos for telling the truth- period. Plus, the app is also, not recording the correct information especially in my past reservations. Then it states, "Order again" with the correct information of the past rental- how odd? FTR: I recorded and took pictures of the van- plus the mileage and a full tank of gas. My instincts were correct- when I walked in about this particular location. It wasn't a great experience.

Rating:

5.0

Awesome

Rating:

5.0

Everything was excellent Thanks

Rating:

5.0

Very pleased with the whole experience.

Rating:

5.0

Edmond site team are state of the art pros and facility very clean and neat . Peace of mind !

Rating:

2.0

Issues with check in, no dumpster for use. Long wait times. Formal complaint being made with U-Haul.

Rating:

5.0

Thank you to all for always maintaining company polices and being very nice and very accommodating all the time!!

Rating:

4.0

I was hoping to get a feedback survey because I wanted to tell someone that the employee Terrance is a great asset to the business. ⭐️ ⭐️⭐️ ⭐️ ⭐️. Five stars to him for being friendly, efficient, thorough, and all the other great customer service skills.

Rating:

5.0

Kind and helpful employees. Lovely clean facility. Easy to get to and great access to loading areas.

Rating:

1.0

During my recent visit, the location manager, Nathan French, referred to me as “belligerent” in front of a sales representative named John. I attempted to address this unprofessional behavior by calmly asking him to spell the word. Rather than responding appropriately, Mr. French told me to “Google it.” For the sake of accurate documentation, I then asked Siri and also requested that John spell it. This interaction was deeply disappointing and by far the most unprofessional treatment I’ve encountered at this location. Additionally, I was previously charged for services that were never rendered, further compounding my frustration and dissatisfaction.

Rating:

5.0

No complaints here. Everything was as convenient as you'd expect.

Rating:

5.0

Staff was very helpful.

Rating:

5.0

Thank you!

Rating:

5.0

Great service

Rating:

5.0

Everyone has been awesome. Always willing to answer any questions big or small. Unit was very clean and we never worried about our stuff being safe. Security is great. They were helpful if we needed any help with the app or anything. They even helped arrange us to get help moving out. A+ 5* service all around

Rating:

5.0

the lady who helped me on the morning of 3/30/25 was extremely efficient, helpful, and friendly

Rating:

3.0

There was a leak above my storage and some of my stuff got wet.

Rating:

5.0

General manager was very accommodating and went the extra mile to ensure my experience was positive and pleasurable! Extremely clean and inviting location! Highly recommend!

Rating:

5.0

Dylan was so kind! Great service.

Rating:

5.0

The staff was very helpful. Very professional.

Rating:

5.0

Elizabeth Cole was excellent she even walked with me to go check out my unit and show me where it was at very friendly

Rating:

5.0

Staff is very helpful and friendly. Could not ask for better people to service my needs.

Rating:

2.0

I wouldn’t store my lawnmower in that unit, let alone anything I value. The building in the parking lot is in such a terrible state, the parking lot has random vehicles in state of repair, the parking lot has pot holes and accessing the code panel is not convenient - nightmare. Very dodgy indeed and we did not live in. Unit had a terrible smell and ceiling damage and rodent droppings. The location did not feel safe for us to be there after sunset.

Rating:

5.0

Amazing group of people!

Rating:

5.0

Your manager on duty Friday at 5:00 was wonderful.

Rating:

5.0

Knowledgeable, friendly and helpful

Rating:

5.0

All my needs were met in a timely fashion

Rating:

5.0

all good

Rating:

1.0

I rented one storage building for a couple of days, The staff were very helpful to explain the whole process even setting up the app on my iPhone and walked me to the building to make sure my card key worked properly. I thought it was a smooth operation.

Rating:

3.0

In store customer service was very poor..

Rating:

3.0

I wanted a drive up unit the entire time I had the storage it was difficult to use because I wasn’t able to access my belongings easily. If I had what I was told from the beginning I may have kept the unit. It was a lot more expensive than I was told also to match the size trailer I had at the beginning. I do have exactly what I want now somewhere else.

Rating:

5.0

Whole process was convenient and website was accurate for what size truck would fit into a specific size of storage unit. Ease of access allowed for truck to be unloaded in 2.5 hours when it took 14 hours to load. Overall very good experience

Rating:

5.0

We liked that we could get in at any time, and that it lit up as we walked through. Also so safe, in that we had to activate a card when going in, then if someone didn't de-activate their card, an alarm would go off. Very safe and convenient.

Rating:

4.0

We went to move in and when we opened the door to the unit an alarm went off. We went to the front and asked and we were told that it’s ok it happened and it would stop in about 15 seconds. We did not know that we should have a swipe card and need to swipe in every time we go in. The staff is great it would just be better if we would have been told everything first. It would be better if the instructions were in the online check in.

Rating:

5.0

The computer system was taking a long time to complete the process and my info wasn’t in the system so they had to re-do it and the workers were great, the server or system is very slow and difficult for us.

Rating:

5.0

I have rented from this location now twice in the month of June and a gentleman by the name of Josh has helped me and my client the first time and the second time he helped me and he was very helpful very respectful I'm very kind very professional and does a great job explaining the whole process thank you for making a stressful situation less stressful Josh I will be returning to this location

Rating:

5.0

I had a fantastic experience at the Edmond location with incredibly friendly staff who answered all my questions. The first-month discount was especially helpful, and I would enthusiastically recommend this place to all my friends!

Rating:

2.0

Storage unit was great, but for the truck rental they get ABSOLUTELY NO GOOD RATING AT ALL!!! ON THE APP IT SAID RENTAL OF TRUCK WAS GOING TO BE 18?.??; but when I was having issue with app and called customer service they said it would be same cost as app. We used credit card and when the statement came in it was $300. I called to get it resolved, but they said that the call recording didn't confirm my statement. If they'd fix their damned app and get everything straight, then maybe they'd get a good rating. But until then he'll no!! I got screwed out of money and they believe they're in the right. Guess that's how they run business. Not for me ever again!!!

Rating:

5.0

Staff was awesome!

Rating:

5.0

The worker seemed a little confused when I said I had emptied everything and was ready to move out of the unit. They found a manager who took charge of the situation and everything went smoothly after that.

Rating:

5.0

Everyone was very helpful and thorough. They explained how to check in and check out, they walked us to our unit and they helped us turn in our trailer after we had unloaded it. Facility was very clean and organized. Excellent across the board.

Rating:

5.0

It was bumpy at first But, we all came around n they were all Kool !!! My favorite staff is Erik !!!

Rating:

3.0

Because it's a new facility based on an old building that needs to be updated.

Rating:

3.0

Hours limited to office hours, staff required to remove lock from storage unit. Buildings being renovated trash and bldg. materials everywhere. Staff very friendly but also very busy.

Rating:

3.0

I realize it's under construction but the office area is a run down dump and having to get office staff to unlock the secondary lock on my unit was annoying.

Rating:

5.0

Thank you for everything

Rating:

3.0

When I rented the unit and was given the "max" card, the employee took me to where you use your card to turn off the alarm to your unit and showed me how to swipe the card but it didn't work as the computer probably hasn't had time to activate it yet. While doing that, I noticed the hours of operation were till 10pm. I asked the employee if we could access it after hours and he had told me yes, it was 24/7 access now that they had the security system. I felt relieved as my help wouldn't be available till about 4am. So we drive to the unit and looked all over to find a machine that would swipe out card and once found, I swiped it but the screen said to call office and it wouldn't give me access. When looking at the sign close to the card machine, it said that there wasn't access to your units until 5am. I was so tired from driving 6 hours etc that I got furious. Why would the employer tell me I could get in my unit any time with my card then I show up exhausted at 415am or so to hare to wait another 45mins to get in my unit. I spoke with the employee later that day and he said he didn't say that but I have 2 witness, 1 with me and 1 on the phone that heard him say it too. I was not happy. Then, I turn in the truck I rented on time and go home and was notified by my phone I had a $63 additional charge on my card I did not authorize. $33 for going over mileage that I did not know I had a limit as it was an out of state one way rental and a $25 cleaning fee as there was something green on the inside of the cargo area that was absolutely not caused by me. I own nothing green, has no green paint or stain to have caused that plus I moved the same load of belongings in a chair from that location to where I came back from with no green anything again and there was bo charge for cleaning due to something green being inside the cargo area. I called you to explain that I was never told I had a mileage limit going to the out of state town nor told I had a limit coming back from that out of state town. The cleaning fee isn't even debatable. I've ran over $1000 through your locations within a month and a half and feel I've paid you well what it was worth. Therefore I'm disputing the $63 unauthorized charge with my.bank if you won't credit me that back and you guys can work that out. To that end, I will never seek out rental equipment, vehicles or storage from you again and will never recommend you to anyone as I feel I was treated unfairly and charged an amount behind my back that is not justified. I was supposed to be contacted this morning from a regional supervisor regarding this matter but that time has come and gone. Thank you for reading. 1

Rating:

4.0

Facilities under construction/demolition but staff friendly and helpful.

Rating:

5.0

All good made my moving experience easier