Phenomenal experience! Fantastic customer service. I love the use of GPS location for the pick up--letting me know where the U-Box is currently located. I recommended the same feature for drop off. I recommend providing the same feature when doing the drop off. I was provided a 7-hour drop off window, and the app GPS location would have been extremely more convenient. The text notifications were excellent! Since there wasn't a GPS tracking option for drop off, the text notification definitely provided a secondary option for when to expect the U-Box. All the staff I interacted with were awesome! Very friendly and helpful. U-Haul did a fantastic job and the U-Box is so much cheaper than other companies. Highly recommend.
Nathan NCustomer Reviews for U-Haul Moving & Storage of Edsall Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck's check engine light came on right before I was to return it to the location
SAUL CCustomer service at this location is consistently very good. Every employee was helpful and courteous (even though there was a line and just 1 person to handle many customers). Good service stands out anymore and I’ll make it a point to go to this location even though it’s not closest to my home. Well done!
Paul MAmber in California was very easy to work and flexible with our schedule.
Judy JThe last minute change of venue for pick up and the attitude of the staff left me unsatisfied with the interaction.
PAUL BQuincy and Bethany were fantastic. Great experience.
MARY KThe truck was not cleaned and was damaged. The back door did not lock as the entire handle/lever piece was broken off and dangling. This damage was obviously not inspected or the staff just didn't feel the need to mention this until I had already taken the truck to load up. After repairing the lock to avoid being robbed mid-move in downtown New York (What are the odds, right?). Additionally, I was quoted about $520 for the rental, but was charged $511 even though I returned the truck with the predicted mileage, a full tank, and 36 hours earlier than originally estimated. Uhaul has fallen a long way and I do not intend to rent from them again. This kind of service is an insult to the customers. Next time I'd be more likely to rent from any other carrier.
CHARLES WI returned the U-Haul with the exact same gas level — I filled it up right before dropping it off. Still, I was charged $33 for fuel. I called the branch to explain, but they brushed me off without even checking. No accountability, no customer service. I’m 100% sure I did everything right, but they just didn’t care. Never using this location again.
SAMIR HIt was confusing where to go to pick up the truck - more signs to indicate where you go would be helpful
Robert FIt 8s a little off my area of travel. I had to go 7.5 Mike's to this location. Not ideal on moving day. Staff: she was very cordial and appropriate!
Joel HMr. Hector, Ms. Abbie, Mr Scoville and the young lady that helped me at the desk two days ago were absolutely excellent. MR. Burke from another totally different region spoke to me harshly. All staff otherwise from the top have been kind, respectful and caring. I still recommend uhaul as the number 1 place to do business and they can provide top services for what you need. Mr. Scoville is polite respectful and assures that thank you along with your staff. They stand by the uhaul name. I must say the President of uhaul stands by his customers and staff 100 percent. Thank you all
Janet BContinue the professionalism, everything was perfect!
Blanca BWhen I called for information I was asking about the promotion for 1 months free storage, they said "we can discuss it when you get here '. After driving 10hrs I get there only to find they don't have storage. I just wish I'd been told that. But drop off was easy
JANET BThe vehicle was good, and the pick-up was easy. But I had a really bad customer service experience when I returned the vehicle. The U-Haul agent, Rayshad, refused to check in my van until all the people in line behind me were taken care of. I was frustrated, so Iwent to my car to wait. But he never came out. After about 20 minutes, I went in and he was continuing to serve customers who came into the shop after me. When he finally decided to come out to check in my van, he changed course to help another customer who came in after me. I don't think I did anything to provoke this behavior other than express frustration that he was making me wait for everyone else to be taken care of. He honestly seemed amused by my frustration, which made me feel even worse. I don't know what his motivation was or why he decided to single me out, but this was a uniquely terrible customer service experience. I hope U-Haul takes this seriously and addresses this incident with Rayshad. Until then, I won't be using or recommending U-Haul for anything.
CAMRON GYour app is confusing and glitchy. I think that my only advice! All people I worked with were great, and moving my stuff was easier than it ever had been before
Melanie CJust keep your vehicles in good condition
DESMOND SThe only issue was the tire was low and should've been replaced. However, overall, it was good experience. Nothing against the staff.
JEFFRY KExcellent service by noth on-site staff and phone coordinator at time of pick up.
Monte FThe trailer would not come off of the hitch easily when I had to disconnect at my house, then when I got to the U-Haul center to return they had to get a forklift to disconnect it. No reflection on the location, but the equipment needs work so that it can be disconnected by the renter without a forklift.
SPENCER JI rented a dolly also with the truck because i had some large furnitures. However, the dolly did not work because I was not given the strap. Therefore, it was useless.
ROY CVery professional and courteous staff
OREN LNothing. Best experience with U-Haul I have ever had. Thank you!
John NThis is the best location in eastern sea bourd lots of room lots of truck to chose from friendly staff . Lots of parking for us movers to come do our thing and use uhall trucks to do our jobs amazing place
MOHAMMAD RGood customers service
ABUBAKER GI loved the ease of booking the U-Boxes online (as compared to Pods with whom I played phone tag and ultimately gave up). Everyone with whom I dealt, from the people at the Edsall Rd. store, to the dispatchers, to Delante who delivered the boxes to DE, and finally, to Joe (Salisbury store Manager) who picked up the empty boxes, was courteous, professional and very helpful. I cannot speak highly enough of how impressed we were by your entire team! Keep it up!
William AWas told reservation had to be moved. Day of reservation, it was able to be moved back and there were still least 6 trucks available of the size reserved. Location obviously tries to push one ways onto smaller locations to get theor fleet moved at the customer's expense.
Byron Cso much room to move around, signs are clear. trailer pickup was a bit confusing but i figured it out. would be helpful to have more signs behind the building
KIMBERLY JI will give my 5 star rating or even more for the atlanta woodstock warehouse manager Mr Bill.
vijay rI had a reservation for a 26' Supermover to be picked up at the 6910 Richmond Hwy location at 9 AM. Instead, I was sent to this further location at 6295 Edsall Road and found very little assistance from the staff on site. Despite this being the first time I had ever driven a truck this large, and despite my asking for assistance, there were just shrugs from the staff when I asked for an overview of the truck and tips on maneuvering it. I learned from staff that this Edsall Road location is being closed within 6 months - unsurprising given what I witnessed of the staff and equipment. Upon climbing in, I discovered that the cab of the truck (Arizona plate #: AK22764) was so filthy that I asked that it first be wiped down. Even still, the windshield was covered with so many bugs that it was difficult to see out of it. I specifically selected this 26' truck over the less expensive 20' because it was *supposed* to be equipped with Cruise Control - very needed for a 17 hour drive from Washington, DC to central Wisconsin. My father, an 87 year old former car dealer with ample experience hauling and towing large vehicles, discovered that the Cruise Control was inoperable as soon as we were outside the metro DC area and could not turn back. Lack of Cruise Control made an already difficult journey even more so. Additionally, when I finally arrived at my destination in Waupaca, WI, the local U-Haul staff discovered that a rear brake light was non-functional - a rather dangerous situation. I dealt with 3 U-Haul locations in the Alexandria, VA area and this location was by far the worst.
ELIZABETH EGreat customer no problems with the vehicle thank u U-Haul
DELONTA STRAIN YOUR EMPLOYEES YOU GAVE THE CAR WITH LESS OF THE 1/2 TANK AND THEN, AFTER PUTING 3 GALONS FOR 10 MILES OF USE (AND MARKING 1/2 TANK), YOU TRY TO CHARGE ME AGAIN. I CAN'T BELIEVE IT
LUIS ZThe staff at Edsall Road location are consistently professional and helpful- would easily recommend
MICHAEL GFriendly staff. Quick. Professional. Located in a safe space.
GARY CEasy and quick drop off. Thanks.
DONALD MVery nice, clean and strong truck, I appreciate it the way it drives
Paul MMoved from Ca. to Va. Everything excellent. I have 2 pads left. Do you want them. Can you pick up.
kathy sKeep doing what you are doing.
ANNIE WSlow down and give the next customer more time
CURTIS EReally impressed with the customer service on the phone and movers! Courteous and friendly. Thank you for hiring great employees!
Lola GStraps we’re all tangled check equipment before hand
Alan MTrailer was well maintained but it was dirty.
RICHARD Bbed frame arrived damaged.. not sure what to do about it
Anca DEverything was smooth and easy thank you so much
Jeannie EAmazing service! Quick, professional, and super helpful. Made our quick move so much easier—thank you to the young people working there!!!
ARTAN GCustomer service was magnificent the young man who was at the desk is a good asset for the company he take care of the customers as he is running his own business Good job
FANTAHUN TThere were an abundance of furniture pads. I was Only slightly overwhelmed about them. But my driver took them at pickup. Also provided me a lock when I didn’t notice I needed to. Shoutout to Cristol for her help!
Carl PVery nice and helpful young man at the dropoff. Easy process.
KENNETH SI love this location...I forgot what a difference it makes and came back after using the location a few years ago. The owner is always interactive and the team there seem like real "friends" who take pride in getting us ready for a great move. Even returning when we were exhausted, the check in guy waved us in with a smile and asked how it went. He got me checked in and on my way quickly and with true care. Awesome Team!!!!
PATRICK JCrystel was awesome! She's really knowledgeable and punctual, and helped us place the uboxes so they wouldn't stay on the way of traffic. Great service!
Enrique SVery quick service
Iris BGreat experience, great support. A special shout-out to EVERGREEN and 3M, the moving assistance for delivery and loading/unloading. Guys were great, professional, on time. Recommend them both!
Douglas FHonestly all the staff was super friendly, helpful and excellent at their jobs :)
SAMUEL EWell done!!
JAMES PI want to call out Janelle who delivered the boxes to the uhaul facility. She double checked our boxes, followed up on what we needed and called after just to make sure everything was set. A bright star in a hectic process. I believe she works at the Edsel road storage site.
Louis MRight now nothing everything was a great experience
MARY EThis was the third location we were sent to. While the workers at this location were super helpful with getting us what we needed for our reservation, everything leading up to this was extremely frustrating. In addition to changing our pick-up location, u-haul also changed our reservation time back an hour and then back another hour. Because u-haul did not have the truck we were promised with the reservation, we had to use a smaller truck from this third location. The whole experience took over an hour (not including the two hours that u-haul changed our reservation time for). All of this occurred while movers were waiting on us and it set the whole move behind.
SCOTT V