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MESGANA DCustomer Reviews for U-Haul Moving & Storage of Edsall Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You are providing an excellent customer service and im very satisfied. Keep up with a good work! Thank you
TEWODEROS FThe semi truck parking makes this place great..
JASON DGood customers service
ABUBAKER GYoug Friendly staff , I love it !
BLADIMIR VTodo bien
GUSTAVO AN/A
ANDREW SEverything was fine, just they gave me the truck with quarter of gas and they wrote it down half tank, but otherwise good service
JENNIFER SThe truck was damaged and they refused to help me.
MARIA TEverything went well.
ROBERT AFamily recommended we rent from the Falls Church U-Haul location. We completed the pre-pick-up online registration, and confirmed our reservation the day before pick-up. When we arrived to pick up the trailer, we were told the only out of town trailer available had a broken hitch. We waited for over an hour for the Falls Church U-Haul to find us another trailer. We had to go to the Alexandria location to pick that trailer up. Luckily, the Alexandria location was very efficient. The gentleman that took care of us provided exceptional service.
LARRY W5 star service
JOHNNY WNa
Hiep NThere were plenty of trucks on the lot. The agent was helpful and very friendly.
SHARON TService was excellent...uhaul reps were courteous and polite...
JOSE TBefore I completely left the parking lot of this U-Haul pick up location, the check engine light came on on the dashboard of the truck. I was running behind and could not go back to speak with someone at the office. Just would have been nice not to have to worry about something like this during my use of the truck. Besides this everything went great. Thanks for an easy rental and a successful move.
TRAVIS PVery good customer service
HIWAD WJust knowing drop off location would have been helpful. We went inside, referred to outside and then sent to the back of building.
PORTIA CSent me 45 minutes away to return the trailer when there was a place 1 block away and the person was very rude so I returned it to the place 45 minutes away but the young man there was very nice
GEOFFREY Mi am waiting for my refund i took 30 miles used 11 mile kindly send me back my refund thanks
muhammad kNo suggestions, everything was easy, straightforward and good systems all around!
Amanda LNeed better/more clear directions about how to return the equipment. It was confusing from the customers perspective.
MICHAEL BThe staff were knowledgeable and friendly Thank you
ROOHULLAH GThe truck broke down and I had to wait forever for a mechanic who did not show up. The truck had no power after it did start so the trip took forever.
BRANDON JThe moving blankets had leaves in them, probably from the previous renter.
PERRY JOn the return process, I honestly said the truck needed cleaned because the floor mats were a little dirty due rain that day. I cannot believe you charged me $25. I willl never do that again.
ANDREW BEquipment was dirty. The brake and turning lights worked but not all of the other lights did.
GARY EExcellent customer service
MICHAEL Kstaff were very helpful and friendly, i didn’t have to wait long at all to pickup my equipment and quick and easy return.
PEACHES PThe track has engine check light the back not clean
MARYAM GTodo muy vien
RONALD MThe young ladies are always professional and efficient. They get you in and get you out with little to no headache. I'm a moving helper and whenever I have clients coming out of this location, I know it will go smoothly.
CALVIN SCustomer service was good and I appreciate everything. Thank you all and have a blessed weekend.
KADIATU KThe young lady at the front was very professional and helpful, staff were very competent and made the process smooth and enjoyable!
AMEER UGood
RAHMANGUL SCounter personnel were curious, efficient and polite, however, there was a belligerent employee in the parking lot that wanted to argue with the customer over parking.
JOSEPH PNothing, but could we keep the license photos on file in my account?
DAVID AI wasn’t able to upload pictures on your mobile app. I had to call and your rep had to send me a link to upload the truck pictures. Also when I took my own picture, it kept giving me error.
ROBEL MFriendly staff that tried to help you as quickly as possible
JONATHAN OClean but definitely needed attention it was a broken dolly I was using
GLENDA PThe gentleman working in there is very rude. I think he had dreads.
Robert MService was excellent. Communications through the experience could be improved.
George MSignage for how and where to return rentals could be better.
JOAN MLocation was well staffed, clean and well organized. Significantly better than some past experiences. Staff was great when it came to helping hitch up the trailer. Return was simple and as easy as it should have been.
KEVIN AI thought our boxes were going to fall off the truck when the driver went to lift the boxes off the truck. The whole forklift was coming off the ground. The forklift had a flat tire. The driver insisted the tire was flat because the boxes were too heavy. I have the weight tickets that show the boxes were not the problem. And the same style forklift was used to pick up the boxes from the original location without issue. I have a delivery of 4 more boxes next weekend. I hope the tire is fixed by then - not only so my boxes can be delivered without incident, but also for the safety of the driver!!
Danielle JKeep up the excellent service.
Girmay GAmazing
Diego VI dropped off the uhaul at 3:40 and they waited 2 hours to process the paperwork. So it looks on all the documents as if I showed up late. When I made a huge effort to arrive early. (It was not because they were busy.)
DANIELLE W