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PETER JCustomer Reviews for U-Haul Moving & Storage of Edsall Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer would not come off of the hitch easily when I had to disconnect at my house, then when I got to the U-Haul center to return they had to get a forklift to disconnect it. No reflection on the location, but the equipment needs work so that it can be disconnected by the renter without a forklift.
SPENCER JI rented a dolly also with the truck because i had some large furnitures. However, the dolly did not work because I was not given the strap. Therefore, it was useless.
ROY CVery professional and courteous staff
OREN LNothing. Best experience with U-Haul I have ever had. Thank you!
John NThis is the best location in eastern sea bourd lots of room lots of truck to chose from friendly staff . Lots of parking for us movers to come do our thing and use uhall trucks to do our jobs amazing place
MOHAMMAD RGood customers service
ABUBAKER GI loved the ease of booking the U-Boxes online (as compared to Pods with whom I played phone tag and ultimately gave up). Everyone with whom I dealt, from the people at the Edsall Rd. store, to the dispatchers, to Delante who delivered the boxes to DE, and finally, to Joe (Salisbury store Manager) who picked up the empty boxes, was courteous, professional and very helpful. I cannot speak highly enough of how impressed we were by your entire team! Keep it up!
William AWas told reservation had to be moved. Day of reservation, it was able to be moved back and there were still least 6 trucks available of the size reserved. Location obviously tries to push one ways onto smaller locations to get theor fleet moved at the customer's expense.
Byron Cso much room to move around, signs are clear. trailer pickup was a bit confusing but i figured it out. would be helpful to have more signs behind the building
KIMBERLY JI will give my 5 star rating or even more for the atlanta woodstock warehouse manager Mr Bill.
vijay rI had a reservation for a 26' Supermover to be picked up at the 6910 Richmond Hwy location at 9 AM. Instead, I was sent to this further location at 6295 Edsall Road and found very little assistance from the staff on site. Despite this being the first time I had ever driven a truck this large, and despite my asking for assistance, there were just shrugs from the staff when I asked for an overview of the truck and tips on maneuvering it. I learned from staff that this Edsall Road location is being closed within 6 months - unsurprising given what I witnessed of the staff and equipment. Upon climbing in, I discovered that the cab of the truck (Arizona plate #: AK22764) was so filthy that I asked that it first be wiped down. Even still, the windshield was covered with so many bugs that it was difficult to see out of it. I specifically selected this 26' truck over the less expensive 20' because it was *supposed* to be equipped with Cruise Control - very needed for a 17 hour drive from Washington, DC to central Wisconsin. My father, an 87 year old former car dealer with ample experience hauling and towing large vehicles, discovered that the Cruise Control was inoperable as soon as we were outside the metro DC area and could not turn back. Lack of Cruise Control made an already difficult journey even more so. Additionally, when I finally arrived at my destination in Waupaca, WI, the local U-Haul staff discovered that a rear brake light was non-functional - a rather dangerous situation. I dealt with 3 U-Haul locations in the Alexandria, VA area and this location was by far the worst.
ELIZABETH EGreat customer no problems with the vehicle thank u U-Haul
DELONTA STRAIN YOUR EMPLOYEES YOU GAVE THE CAR WITH LESS OF THE 1/2 TANK AND THEN, AFTER PUTING 3 GALONS FOR 10 MILES OF USE (AND MARKING 1/2 TANK), YOU TRY TO CHARGE ME AGAIN. I CAN'T BELIEVE IT
LUIS ZThe staff at Edsall Road location are consistently professional and helpful- would easily recommend
MICHAEL GFriendly staff. Quick. Professional. Located in a safe space.
GARY CEasy and quick drop off. Thanks.
DONALD MVery nice, clean and strong truck, I appreciate it the way it drives
Paul MMoved from Ca. to Va. Everything excellent. I have 2 pads left. Do you want them. Can you pick up.
kathy sKeep doing what you are doing.
ANNIE WSlow down and give the next customer more time
CURTIS EReally impressed with the customer service on the phone and movers! Courteous and friendly. Thank you for hiring great employees!
Lola GStraps we’re all tangled check equipment before hand
Alan MTrailer was well maintained but it was dirty.
RICHARD Bbed frame arrived damaged.. not sure what to do about it
Anca DEverything was smooth and easy thank you so much
Jeannie EAmazing service! Quick, professional, and super helpful. Made our quick move so much easier—thank you to the young people working there!!!
ARTAN GCustomer service was magnificent the young man who was at the desk is a good asset for the company he take care of the customers as he is running his own business Good job
FANTAHUN TThere were an abundance of furniture pads. I was Only slightly overwhelmed about them. But my driver took them at pickup. Also provided me a lock when I didn’t notice I needed to. Shoutout to Cristol for her help!
Carl PVery nice and helpful young man at the dropoff. Easy process.
KENNETH SI love this location...I forgot what a difference it makes and came back after using the location a few years ago. The owner is always interactive and the team there seem like real "friends" who take pride in getting us ready for a great move. Even returning when we were exhausted, the check in guy waved us in with a smile and asked how it went. He got me checked in and on my way quickly and with true care. Awesome Team!!!!
PATRICK JCrystel was awesome! She's really knowledgeable and punctual, and helped us place the uboxes so they wouldn't stay on the way of traffic. Great service!
Enrique SVery quick service
Iris BGreat experience, great support. A special shout-out to EVERGREEN and 3M, the moving assistance for delivery and loading/unloading. Guys were great, professional, on time. Recommend them both!
Douglas FHonestly all the staff was super friendly, helpful and excellent at their jobs :)
SAMUEL EWell done!!
JAMES PI want to call out Janelle who delivered the boxes to the uhaul facility. She double checked our boxes, followed up on what we needed and called after just to make sure everything was set. A bright star in a hectic process. I believe she works at the Edsel road storage site.
Louis MRight now nothing everything was a great experience
MARY EThis was the third location we were sent to. While the workers at this location were super helpful with getting us what we needed for our reservation, everything leading up to this was extremely frustrating. In addition to changing our pick-up location, u-haul also changed our reservation time back an hour and then back another hour. Because u-haul did not have the truck we were promised with the reservation, we had to use a smaller truck from this third location. The whole experience took over an hour (not including the two hours that u-haul changed our reservation time for). All of this occurred while movers were waiting on us and it set the whole move behind.
SCOTT VAmazing service.
ANGELA GNone. Excellent!
DOMMHEL MThis location has been my first choice for the last few rentals and will keep its place for the future.
Hector LNOTE: I reserved a truck originally at a different location for 12 hours. I wasnt aware I needed to pick it up within 30 minutes, and was late to pickup. I lost my reservation. I was upset that this information wasn't explicit enough in the reservation details, or I would habe come early. It delayed our moving process and our movers had to wait an extra amount of time. In the future I hope uhaul will spell out the fact that just because you're paying to reserve the truck doesn't mean they'll hold it for you during that window. The edsall locaton was great, luckily and we got another truck.
DENISE EExcelent location and a lot of cars to pick up
OSCAR ABrand new van worked beautifully; starter button was a little hard to find; turn-in was easy too. Service at check-in desk went very well.
THOMAS FEverything was great.
Scott ZThe Uhaul staff seemed to be young but were very professional, knowledgeable, and incredibly helpful. They run a tight ship and should bemefit from their hard work and great service.
COLBY MChecking out sometimes take forever. I like to return after use late at night. Why am I penalized for that. It’s dark, rainy and cold many times and do not wish to spend time alone in your parking area.I bring your vehicle back 10 hours before it’s due and you want to charge me an extra 20 dollars? Last I am no longer receiving a final itemized bill after returning your vehicle. I Only find a total that was deducted from my credit card with my online banking.. Why no final itemized invoice. Starting to think something’s not being done very professionally at U Haul.
STEPHEN EPads weren’t in the truck. Confusing to ask someone to take photo of rear when you park the trucks bumper to bumper
DANIEL AThe customer service person Jonathan was really nice and professional. Our issue was with the equipment not with the service we received. We reserved a 10' truck and the first 2 trucks we were given keys to had the engine light on and had a horrible smell coming from under the hood. The third truck was drivable and after 45 minutes we were able to get on the road.
ANNA MExcellent staff at Edsall Rd. Super smooth.
STANLEY DIn store and contactless pickup experiences were both great!
Caroline MThe location needs clearer drop off directions in terms of where to leave the truck.
THOMAS PBest uhall in North America its clean massive place very clean easy to book staffs are fast and amazing clean washrooms , also big parking lot for our own vehicles while renting the U-Haul and using the services overall I think is the best U-Haul in the country and North America
MOHAMMAD Rexcellent professional service
TOMAS V