Customer Reviews for U-Haul Moving & Storage of Egg Harbor Township

Rating:

5.0

Gary was easy to talk to and explained everything clearly. the manager after drop off was great as well.

Rating:

3.0

n/a

Rating:

5.0

Alexa epitomizes Customer Service; she is WONDERFUL!!! Her store is not cluttered; is clean; well organized; and inviting. What an asset she is to UHaul!!! I ill use Alexa for all of my UHaul needs!

Rating:

5.0

Alexa the manager is polite professional helpful Great transaction

Rating:

5.0

Great staff. Great trailer. Thanks!

Rating:

1.0

Made reservation for vehicle at Somers point location got moved to a Harbor Township location Somers point had truck in stock I needed had to pick E up Friday before four which was fine to you Saturday somehow it got moved to egg Harbor Township who said they had a truck but in the long run someone didn't bring it back so there was not one there had to use a big box truck which was way too big for what I needed then the electric in the box truck did not work my plug-in into your truck was wires were broken then it had a hitch that had a ball on it and had a second hitch with nova which would not let my trailer go down over the ball so I had to go buy another ball to put in the other hole during all this time someone calls me from the Absecon office wants to know when I'm gonna pick my truck up up there which I didn't even know existed but it all added extra an extra and more extra miles on my day and I live in a tourist town where traffic during weekends it's awful so my day went absolutely awful from the start in the early morning being lectured by some lady who don't know what she's doing at the egg Harbor Township one about some sort of 12 and three when I come to your gate door and want to rent a truck I'm number one not three I don't get put on some thing to be bounced around all over if you're going to have customers don't put them in tears 12 and three because that makes them feel enact adequate there of been a very important customer all customers are important so I've had the worst deal that cost me a lot of money and how to drive an extra 2016 to 20 miles around to get yes it was an awful experience all the way around and I will be calling Monday morning to talk to somebody

Rating:

4.0

It was a g to od experience for me

Rating:

5.0

Staff very professional and welcoming

Rating:

5.0

You need to hire more staff.

Rating:

5.0

This is at least the 6th time in the last couple of months that I've rented a vehicle from this location with or without a reservation and it has been seamless each and every time. Alexa has just what we need each time we need it.

Rating:

1.0

I was provided a filthy cargo van that took me 2 hours to clean. I was repeatedly told that I would get a weekly rate and/or a discount that would be applied upon return of the van. I was never given any discount and it was obvious that was just false information so that I would believe my bill would be less and I would rent for a longer period of time.

Rating:

5.0

The mobile pick up worked great since we wanted to get started before store opens. Great work!

Rating:

5.0

Very positive experience!

Rating:

2.0

The truck rented had broken air conditioning. We had to use it in the middle of July during 91° weather.

Rating:

4.0

The only reason I rated this Above Average and not excellent is because of 1 Supervisor, Joe....... He made things a little bit of a problem with invoices and payment. Alexa Scott, GM at this facility, is a big help and she took care of the problem as soon as she was made aware of it.

Rating:

4.0

Although we were VERY disappointed with having to drive 45 miles to pick up our UHaul it ended ip working out ok. Uhaul worked with us on the miles and the gentleman (I believe his name was David) had EXCELLENT CUSTOMER SERVICE He was a new employee with uhaul and was VERY pleasant and he knew his stuff.

Rating:

4.0

Great customer service but you need to get somebody better cleaning your bathroom it was really gross in there yesterday... I thought you'd want to know that's why I mentioning it.

Rating:

1.0

I had reserved a truck for Saturday morning when I got there they had no clue what I was talking about I'm a regular with U-Haul this happened on customer service behalf thank you

Rating:

5.0

The young man that took care of us was just AWESOME!

Rating:

5.0

Outstanding work guys thanks again!!!

Rating:

5.0

I had a horrible experience with the Uhaul in Colmar, PA. Eht helped to rectify Colmars mistake. The agent over the phone was of no help either. If it wasn't fr Eht crew, I wouldn't ever use Uhaul ever again and would suggest my family and friends to do the same.

Rating:

3.0

1. Truck had Oil stains on truck floor. Uhaul should offer a cover so not to contaminate customer's boxes. 2. Locks sold did not fit the truck locking mechanism. 3. Destinaction site was closed early. Uhaul should've explained this to help us make better decision on where to drop off.

Rating:

5.0

Customer service was outstanding. Gary was our customer service rep and he was not only friendly but very helpful and informative.

Rating:

3.0

i had to sit and wait in the truck for over 20 min while the 2 gentlemen were on there phone i was the only truck being returned i wiull not use this location again

Rating:

4.0

I would have given an excellent rating however they only had 1 employee working on a Saturday morning and she can only do so much. 6-5 customers waiting to pick up equipment! Not her fault, she was speedy, courteous, had great job knowledge.

Rating:

5.0

The dollar a mile is a lot . Really boosted up the price from 20 a day to rent.

Rating:

5.0

My customer experience was great

Rating:

5.0

Very easy to book, pickup, and return

Rating:

5.0

Keep the standard as high as has been already achieved.

Rating:

5.0

The location was great but the online rental process was inefficient, specifically having to prove additional identity after checking in at the location. In addition to my license and credit card it required two references that are called, or a passport (who carries around their passport if they have a license?). The process took 30 minutes and took away from my reservation period.

Rating:

4.0

This was the second location we had to go to because we were not notified that cash was not excepted at the first location(Deliah road)

Rating:

5.0

Thanks Everyone at EHT U-HAUL❤️😎

Rating:

5.0

the van was clean exxcept the windshield was a little smugged. I did let the employee know that the driver side brake light was not working. otherwise great experence.

Rating:

3.0

We arrived at the location at 7am for our pickup to check in via phone only to find out you couldn't check in on the app or phone so we had to wait until the employee arrived at 9 am to take care of us. We weren't the only ones, there was another couple with the same issue only their rental was for 6am. So ridiculous this should of never happened. Don't offer something that doesn't work and you don't have a number to call outside of hours when people are trying to pick up their trucks. It put us 2.5 hours behind schedule

Rating:

5.0

great experience especially with front desk woman. checking in and out was easy.

Rating:

5.0

The truck had 143 miles on it. Brand new, spotless and much easier to drive then expected. Terrific!

Rating:

5.0

Quickly rented A 20 ft truck, the people are real nice, it was a good day,truck was clean ,no problems

Rating:

4.0

Why there iare diference taxes add on?

Rating:

5.0

This is the best Uhaul rental place ever! The general manager is very experienced and helpful, place is always clean and vehicles are always ready to go. I made my appointment at 9am and by 9:45an my vehicle was ready for pick up. I will definitely recommend this place to friends and family anytime!!!

Rating:

5.0

Thomas was very helpful, I did the mobile rental gave me a little trouble and Thomas came out to help me and got me on my way. Will definitely come back to rent whenever I may need another truck rental

Rating:

5.0

Wonderful experience

Rating:

5.0

The representative was quick and helpful

Rating:

5.0

Doing business with this location is easy. They are very nice and helpful.

Rating:

5.0

Great customer service.

Rating:

5.0

The young women who waited on us was excellent. Kudos to her

Rating:

5.0

Service was great. Not sure of the managers name ( younger man) working the desk, but he was very professional, worked with urgency, and seemed like he was doing everything by himself. I would suggest a bonus if your company does that sort of thing!!!!!!

Rating:

5.0

Lower your cost per mile. One dollar a mile is too much. Give a flat reasonable price like enterprise. Won't rent a vehicle from U-haul again!

Rating:

5.0

Quick check in , nice staff , would use again

Rating:

5.0

Staff was courteous and knowledgeable. Facility was well organized and clean. Vehicle was perfect. Great experience. Highly recommend.

Rating:

5.0

very easy 123 . no issues picking up or dropping off. the employees are easy to talk to and very friendly.

Rating:

5.0

We were very pleased with the whole experience. Your U Haul agent very helpful, pleasant and easy to complete transaction. Agent A+!!!

Rating:

5.0

Quick and easy

Rating:

3.0

The service could be excellent if u-haul have more workers. The cashier is a nice guy but he cannot provide a excellent services just by himself

Rating:

3.0

I completed the online form to rent a Dolly. When I arrived, there was a computer problem. Employee had to erase my online form and start all over taking my information manually as if I was a "Walk in" customer. I was delayed from my trip for 20 - 30 minutes. When I returned it, the return procedure online would not accept my return. It was not clear where the BARCODE to be scanned was located. I made 4 attempts and could not complete the return process. I called and waited on hold for 41 Minutes until someone picked up the phone. The next morning, I had to call to verify they got my return equipment. I called 5 times with no answer. Someone picked up on my 6th call and verified my return.

Rating:

5.0

My experience at this location was professional and courteous. A lady minute reservation was accommodated was on my way in no time. Thanks

Rating:

1.0

This company keeps charging me after I returned truck,no one ever answers phone,the truck drove like crap…horrible horrible horrible!!!!!..Do not rent from this unprofessional company!!

Rating:

5.0

Rep was friendly and quick

Rating:

5.0

Great customer service 👏 👌 👍

Rating:

5.0

Great people! Joe was excellent in explaining details.

Rating:

5.0

Outstanding customer service, quick, knowledgeable. I didn't even have to go inside to drop it off; as I pulled up, they greeted me and directed me to the placement of the trailer. This is a great location.

Rating:

5.0

Would rather more gas be in truck before the start.

Rating:

5.0

Office hours did work ok. But I would recommend more evening hours as many folks can’t make it in during the workday. Also recommend a bench for people and family members who need to sit down in the office area while waiting.

Rating:

1.0

The roof fell in on my belongings My items are damaged and I would like to file a claim I would love for MANAGEMENT to give me a call AS SOON AS POSSIBLE I’m very unhappy with this company VERY POOR Maintenance

Rating:

5.0

Didn’t like the rates going up and not being notified.

Rating:

5.0

Very friendly staff

Rating:

5.0

Very nice facilities, love and appreciate the restrooms that are there and the one available for customers inside the front building 😅👍👏💝 The prices are very reasonable and Joseph in the office was outstanding. Thank you very much!! 🙋🏻‍♀️🌻🌞🌻

Rating:

3.0

Do not like doing someone elses job when returning truck . No bar code at key drop and being charged 20 dollars because of it.

Rating:

5.0

Joseph is great

Rating:

5.0

Great first time experience renting a truck and getting a unit, thank you guys!

Rating:

5.0

Great facility with an amazing staff. Always friendly and helpful. Wonderful to work with for storage and trailer rentals.

Rating:

4.0

My belongs do have water damage

Rating:

5.0

Joseph was pleasant and patiently handle my situation, 6 star

Rating:

5.0

Great customer service and easy access to the unit.

Rating:

5.0

Thank you so much

Rating:

2.0

It's crazy that you guy will lock my storage unit 3 days after payment is due! That's ridiculous!! The late fee is way too high!!! Then to top it off, y'all raised my unit price??? Really??? Well, if y'all are trying to lose customers then you're doing the right thing because you just lost me!!! I'm going to clean out my unit & take my business somewhere else!!!😡😡🙄🙄😐😐😐

Rating:

5.0

Two employees were disrespectful but the years l was there was excellent customer service.

Rating:

5.0

I always use this facility! Really great service !!!

Rating:

5.0

The salesgirl was very friendly. She went out of her way to make my first experience a positive one.

Rating:

5.0

Great spot, convenient location and excellent service from Joseph.

Rating:

5.0

Friendly staff

Rating:

5.0

Very pleasant staff, immaculate facilities, quick and painless transaction.

Rating:

1.0

I birdied the unit amd returned it.. I filled the gas tank to its full caisviry. I was not refunded for this as I returned the gas full versus half a tank. U-Haul policy is to charge consumers 5.0 dollars a gallon of failed to pay. This is price sharking and charging customers unfairly while not compensating the consumer in return when they have more than filled their contract

Rating:

5.0

The person who dealt with me was such a pleasure to deal with, she was kind, had a great attitude and very competent.

Rating:

4.0

The facility is the best it's ever been. Nice job. The staff was very helpful and polite. Good choice in personnel. Give them more money. It's too bad the long time in mates like me,weren't given some kind of discount. I was on that property for more than 20 years

Rating:

2.0

My over-priced unit was nothing but a nightmare the whole time. We had stuff get ruined in the unit and we didn't have the insurance so it cost us a valuable lesson. These are NOT climate controlled units or even weather proofed! They had many areas where rain leaking and moisture can get into the unit. We had over $1000 of stuff ruined including a 65" HD Smart TV. I was told I didn't have optional insurance so there is nothing that can be done. Isn't that what I pay for, a safe storage room for my stuff? I am a repeat customer and very dissatisfied that U-Haul even puts its name on this facility. One of the worst locations I have seen or dealt with, and I usually use U-Haul for all my moving needs across the country. I am glad my things are out of this storage unit for good.

Rating:

5.0

the whole process of renting a storage unit took about 5 minutes, awesome service

Rating:

1.0

Very under staffed, never do what they say they are going to do.

Rating:

5.0

Prices are great!! Staff was friendly and helpful.

Rating:

5.0

Great people and friendly and I will definitely recommend it

Rating:

2.0

I called before reserving. I was misinformed in reference to multiple things one of them being the size which I dealt with. Then I called yesterday to reserve a moving truck to find out that after using the storage for 6 days I will not receive any credit or rent proration or a discount on the truck. I will no longer be using Uhaul. We are in the middle of a pandemic and keeping my $54 seemed more of a priority than keeping a long term customer.

Rating:

5.0

The manager was friendly and helpful, and a young trainee was also very nice and eager to learn and to do his job well. I had two interactions with both, and I would choose this facility again at a later time if needed!!

Rating:

5.0

Uhaul says exactly what it can do for there customers. The services are amazing and peizes don't hurt the wallet.

Rating:

5.0

Todo bien solo los precios un poco altos pero lo demás todo bien y regreso noviembre 16 de nuevo estoy de vacaciones en un parqué me podrán bajar un poco la cuota por favor gracias

Rating:

5.0

Very good customer service!

Rating:

5.0

Staff was fantastic. Great experience. Made a hard day much easier! Thank you

Rating:

4.0

U - Haul needed to more cleaning as when you storage items as of air ventilation so your items won't get molded, I have a massage chair was mold & dust so going to try to get it clean. Questions do customers get insurance money back after storage finished being used.

Rating:

2.0

Starting with the initial issue of me paying for a unit that was not available the day I arrived to forcing me to take another unit knowing I had just moved across the state and had a u haul truck filled with storage items and no where to store them. I was told I could take a larger unit but had to return 2 weeks later to move all my stuff, this was a horrible inconvenience. When I decided to move out the manager said he was going to inspect my unit and call me I never heard back from I haul or him until 4 weeks later saying a few items where left behind and I was being charged Another entire months rent even though I sent five emails previously explaining I know longer wish to rent my unit and that I was to be considered moved out and no longer a customer has a manager contacted me and told me that the unit was not completely empty I would’ve made arrangements their communication skills are poor ,disorganized And very rude

Rating:

5.0

Made it an extremely pleasant experience. Main reason was the gentleman I spoke to on the phone was courteous and your pricing was no comparison to the others.

Rating:

1.0

The attendant on duty "Jackie" on 6/22/20 @ 4 pm was very rude in all aspect of my experience. The way she spoke to me a client was very aggressive from the minute I walked in. I had never had any type of issues in your establishment. I have 3 other storage units in your facility and I will be closing them all out thanks to "Jackie' all not to ever have to deal with her nasty attitude.

Rating:

1.0

was in the process of moving, which is already stressful enough to begin with so I figured id get a storage locker to ease some of my moving. I purchased the locker close to closing time, long story short the locker was defective, *wouldn't lock correctly* after I got all my belongings in the locker I found this out, then called customer service and they were no help, they told me to leave everything in the locker overnight, which I was not comftorable doing, (over 5k worth of stuff In there) then the next day while im at work my father has to go down there and relocate all of the items in the locker to the other side of the property, and this just threw a huge wrench into our spoked for moving my father missed his appointment with the movers which costs us time and money, I would like to have a phone call with upper management the branch manager has been no help and very hard to get a hold of as he works the same hours I do and I cant be on the phone at work if someone could please reach out to me so we can figure how ill be compensated for all the troubles I have been through thank you for your time.

Rating:

2.0

So I received a call from the general manager yesterday about filing a complaint. On the call he acted as if he didn't know I was there to close the unit. DECEPTIVE. I now have money taken out of my account twice for Saturday. DECEPTIVE. You can see how professional people are from the start. Too many storage facilities around for this kind of service.

Rating:

5.0

Joe was very helpful and kind. We enjoyed working w/him

Rating:

5.0

I lost my job and I can not pay for it sorry

Rating:

5.0

Thanks

Rating:

5.0

Ralph is always available and always friendly. He’s hard working and he knows his customers! The facility is always clean and kept secure. Thanks Ralph!

Rating:

5.0

A great experience. Knowledgeable staff.

Rating:

5.0

Ralph was very courtesy concern, excellent customer service thank you .

Rating:

5.0

Very satisfied with service and facility

Rating:

1.0

Over priced

Rating:

5.0

All of the staff & especially the manager went above & beyond to help us during what was a pretty stressful move. They made things as easy as possible for us & were a pleasure to work with. Thanks!!

Rating:

3.0

There was water leaks in my unit water go in a lamp and boxes

Rating:

5.0

Ralph the manager was extremely friendly and very helpful

Rating:

5.0

It was very good.

Rating:

5.0

Very nice and helpful staff.

Rating:

5.0

They where very helpful they where very nice. Ty Janet woods

Rating:

5.0

Ralph great customer service and the ladies also any questions they had the answer. They were the best Excellent. Thank you

Rating:

5.0

Your associate was great in assisting with all my needs. Was also very knowledgeable about products to be offered. Pleasant , friendly. Store was clean & very well lite

Rating:

5.0

They were friendly and made it easy for me

Rating:

5.0

Everyone was super friendly and helped ease the stress of moving