Customer Reviews for U-Haul Moving & Storage of Egg Harbor Township

The gentlemen I spoke to had wonderful customer service skills, very knowledge as well. But, due to him not going outside to check the cargo van before I left I was overcharged on mileage. I rented the uhaul thinking i was moving, plans went left and I barely drove it. Well my receipt said I drove almost 200 miles. Communication is key in the success of this company, when I got the vehicle it had 1714 miles. Im not happy with the services, and my deposit was never sent back to my bank account.

Very helpful about questions asked

Joey was very professional and friendly

Outstanding service!! Best I ever received at any u-haul facility.

The general manager, Joseph, was EXTREMELY helpful and quite frankly saved my weekend by working to his full potential in helping me secure a same day rental. Great experience.

The manager Joe was friendly and helpful. It was a very quick and easy experience and made my moving day easier than expected. Will definitely recommend this location to anyone in need.

Nothing, the staff and facilities were amazing!

My reservation was pointless. I reserved in Vineland and they didn't even have my truck there. I had to drive to another location 40 mins away and downgrade my truck size from 26' to 17'. They never even called me to notify!

Mileage charges extremely high

Manager was pleasant and knowledgeable

Very accommodating and Friendly!

No comments

I just had difficulty logging in to return my truck rental after hours. Every thing else was great

Uhaul says exactly what it can do for there customers. The services are amazing and peizes don't hurt the wallet.

Todo bien solo los precios un poco altos pero lo demás todo bien y regreso noviembre 16 de nuevo estoy de vacaciones en un parqué me podrán bajar un poco la cuota por favor gracias

Very good customer service!

Make it easier to rent a vehicle. I couldn't do it online in a timely manner. I waited over 10 minutes and got no response that I could finally take my vehicle. The store's servers were down, and I ended up filling out a paper to get my truck, and never did get the security code for the lockbox. Don't have an online check in if it doesn't work.

Everything went as smooth as possible.

Joseph made my rental experience, Awesome! 1-2-3 was the process. Friendly staff

The service agent at the location who helped us was amazing because we didn't understand about the tow haul light! . Additionally, the woman we dropped off too outside made everything seem less.

Great customer service friendly and helpful staff. Thank you

The trailer I rented had a broken tie down rail and the door took 2 people to open and close it.

Staff was excellent to work with we will come back again and again when needed. Thank you!!

i want to use more then the hrs i return it but less then 24 hrs call center lady dont want me to use with in one day with one price she want me to give extra prive within 24 hrs and after that she sujjest me to go to u houl office and pay for the miles which were 20 (20×1.79)miles from my location and extend the time which were more then the full day price($19.99) thats why i dont think so thier service was as it supposed to be i wait 18 minutes over the phone to get this kind of service

Absolutely nothing!

that truck needs to be retired. it had 117000 miles, the door seals were replaced with the wrong part so they did not fit and the wind howls through the cabin, the radio volume goes to 0 every time you hit a bump, the steering wheel shakes. i have rented about 8 times in the past few months and this was the first time i had bad equipment

I think I left my keys in the truck. I've been calling for two days and no one picks up the phone.

Staff was fantastic. Great experience. Made a hard day much easier! Thank you

U - Haul needed to more cleaning as when you storage items as of air ventilation so your items won't get molded, I have a massage chair was mold & dust so going to try to get it clean. Questions do customers get insurance money back after storage finished being used.

Starting with the initial issue of me paying for a unit that was not available the day I arrived to forcing me to take another unit knowing I had just moved across the state and had a u haul truck filled with storage items and no where to store them. I was told I could take a larger unit but had to return 2 weeks later to move all my stuff, this was a horrible inconvenience. When I decided to move out the manager said he was going to inspect my unit and call me I never heard back from I haul or him until 4 weeks later saying a few items where left behind and I was being charged Another entire months rent even though I sent five emails previously explaining I know longer wish to rent my unit and that I was to be considered moved out and no longer a customer has a manager contacted me and told me that the unit was not completely empty I would’ve made arrangements their communication skills are poor ,disorganized And very rude

Service was great!!

Make sure the vehicle is as safe as if you had your grandchildren in it!

Will never rent from uhaul again, the price per mile is outrageous. Did not travel over 100 hundred miles and paid over 150.00 dollars just in mileage cost. Can't imagine using them to move to another state.

Have more trucks available.

Nothing

You could provide a more accurate system to establish the pickup location. Until the day prior to pickup, I thought I was picking up at a location closer to me, though the ultimate location was only about 10 minutes further.

Very easy Reserve online easy pick-up and drop-off lady in office good customer service

Radio wasn't working but manager was all over it and took care the situation. Very good service

It was a really easy process to rent a U-Haul 5x8 trailer. It was also easy to return the trailer. People on the phone as well as the staff at the facility was very nice. I would definitely consider using again as well as recommending to my friends and family. Thank you

Everything was great. Keep doing a great job

Awesome service great

Pick up was efficient. Agent Bria Dorn was very helpful!!!

Staff were kind, professional and very helpful..

The costumers service is suck

Fast attentions and good customer service

No issues, easy pick up and drop off.

Stop the bait and switch on pick up locations!

Error within system made resulted in additional charge- requested after hours drop off got a notice saying I was late and was not able to return the phone call. Drop off location did not care of the mistake and continued to charge me.

A little trouble with being able to sign into account.

This location, Egg Harbor Twp UHaul was a great location. During this trying time of moving and closing dates changing, this location made whatever I needed happen. Also Jeff, the UHaul Box driver, was very courteous professional and offered solutions to location to drop the boxes for loading and unloading. Jeff went above and beyond to help us. My only negative, is the UHaul Box program itself. Not easy to get thru online. Not accessible. And the phone calls to get theU Box scheduled, very long and again not easy. But overall I am happy about my experience

truck was clean,,I mentioned that the vehicle had steering issues. He told me it would be taken out of service and addressed.

Nothing-Joey was super helpful and sweet :)

No everything was fine people nice and accomadating

Great services and safe location to park the car for a short time while using the rental vehicle. All vehicles that I've used we're clean and in great condition.

I am a returning customer having rented from other locations. This is the best.

Made it an extremely pleasant experience. Main reason was the gentleman I spoke to on the phone was courteous and your pricing was no comparison to the others.

Very nice people and great truck!

If it isn't broke dont try to fix it !!

We rented our two trucks over a month ahead of time and stopped into the location to confirm our rentals two days ahead of time. We arrived the morning of our rentals to the manager telling us that they no longer had a 26 foot truck available for us but the good news was that they had a 15 foot truck instead. We were closing on our house the next morning and had nowhere to put our furniture and belongings despite careful planning. We asked about a storage unit and he couldn't help us. He said for our inconvenience he would reduce our mileage and didn't even do that. This facility would have cost us our new house if it wasn't for my sister opening up her home to us to store all of our belongings. Even more, you have done this to two other people that I know very recently - my sister and the individual who purchased my home. I know three other individuals who are moving in the near future and have told all of them to not use your facility. It is a disgrace that you cause new home buyers this type of additional stress without even a thought. You should strongly rethink your rental policies to ensure that you can provide people with the trucks that they believe they have rented.

Great and friendly service would use again

The Staff was exceptional!

The attendant on duty "Jackie" on 6/22/20 @ 4 pm was very rude in all aspect of my experience. The way she spoke to me a client was very aggressive from the minute I walked in. I had never had any type of issues in your establishment. I have 3 other storage units in your facility and I will be closing them all out thanks to "Jackie' all not to ever have to deal with her nasty attitude.

was in the process of moving, which is already stressful enough to begin with so I figured id get a storage locker to ease some of my moving. I purchased the locker close to closing time, long story short the locker was defective, *wouldn't lock correctly* after I got all my belongings in the locker I found this out, then called customer service and they were no help, they told me to leave everything in the locker overnight, which I was not comftorable doing, (over 5k worth of stuff In there) then the next day while im at work my father has to go down there and relocate all of the items in the locker to the other side of the property, and this just threw a huge wrench into our spoked for moving my father missed his appointment with the movers which costs us time and money, I would like to have a phone call with upper management the branch manager has been no help and very hard to get a hold of as he works the same hours I do and I cant be on the phone at work if someone could please reach out to me so we can figure how ill be compensated for all the troubles I have been through thank you for your time.

So I received a call from the general manager yesterday about filing a complaint. On the call he acted as if he didn't know I was there to close the unit. DECEPTIVE. I now have money taken out of my account twice for Saturday. DECEPTIVE. You can see how professional people are from the start. Too many storage facilities around for this kind of service.

Joe was very helpful and kind. We enjoyed working w/him

I lost my job and I can not pay for it sorry

Thanks

Ralph is always available and always friendly. He’s hard working and he knows his customers! The facility is always clean and kept secure. Thanks Ralph!

A great experience. Knowledgeable staff.

Ralph was very courtesy concern, excellent customer service thank you .

Very satisfied with service and facility

Over priced

All of the staff & especially the manager went above & beyond to help us during what was a pretty stressful move. They made things as easy as possible for us & were a pleasure to work with. Thanks!!

There was water leaks in my unit water go in a lamp and boxes

Ralph the manager was extremely friendly and very helpful

It was very good.

Very nice and helpful staff.

They where very helpful they where very nice. Ty Janet woods

Ralph great customer service and the ladies also any questions they had the answer. They were the best Excellent. Thank you

Your associate was great in assisting with all my needs. Was also very knowledgeable about products to be offered. Pleasant , friendly. Store was clean & very well lite

They were friendly and made it easy for me

Everyone was super friendly and helped ease the stress of moving

Ralph the manager went above and beyond with customer service great guy on all levels

Jackie was great

Friendly, helpful staff.

Ralph was very helpful and a super manager!

Great staff very helpful

I was disappointed to find most of the things in my two storage units had become mildew covered. Mid-way thru the company decided to power wash and paint. Paint chips and water got into my units.

Can't say enough good things about this storage facility! Thanks !

God Bless!, everyone was very helpful, Ms. Jackie was able to get order for the uhaul and storage over the phone, she makes you feel welcome. I would recommend uhaul for moving and storage.

Despite the problems with my free month, the representative took care of me with professionalism. If you need storage, head to the egg harbor!

My first contact was via phone was with your employee Jackie. She was both professional and understanding. She exhibits great people skills and is definitely an asset to your company.

A pleasure to do business

Staff were really helpful with ensuring our storage was safe

Keep up the great work Ralph!!!

Jackie was so kind & helpfull. The facility is very clean & in a convenient location.

None

Thank you!

The manager who assisted me was so nice and very accommodating . He assisted me look 👀 to my assigned storage. Great guy👨‍✈️

Very clean and professional. Reassuring 'peace of mind' while storing my life's possessions. This EHT facility is outstanding. I am NOT affiliated in any way to this business or the good folks there.

All my items were rusty and mildew.

All my items were rusty and mildew.

Ralph the general manager runs a tight ship. I've also been helped by Damien. All I can say is this is the best run storage facility I've used.

What can I say, the GM, Ralph is excellent! My wife and I find him a pleasure to deal with. This is the best storage site I have rented from

Definitely recommend

Everyone was extremely helpful, knowledgeable and considerate. Recommend this branch to everyone. Ralph is a great manager!

Excellent customer service. A pleasure please do business with your company.

This is the third time I needed to resort to a storage facility. I was put in an unfortunate situation. This U-HAUL staff showed caring respect. Ralf the manager professionally delt with my needs.

Employees and Manager Ralph were exceptional. They were able to help when a unit was told to me was available (through corporate) and was not. GREAT teamwork!

Ralph was so helpful and kind and full of knowledge. He truly went above and beyond to make this rental less stressful.

X

Very friendly staff.

Mix up on my boxes but Ralph was outstanding in resolving the matter.

Only an above average because the security gate is always open!

Staff always pleasant and helpful. It was a good value for our needs at the time. Facility is now being updated and looking much better....good to see improvements.

Clean and easy to get into unit. Nice, helpful staff

To whom it may concern My wife and I rented two units they were filled with mice maggots and the gate is always open. They power wash the building and my furniture and personal items were ruined

None

This place is great. Ralph (manager) is a great asset to this company.

I would rent again if needed thanks

Thanx for being there when we needed to store some stuff while we moved!!!