Customer Reviews for U-Haul Moving & Storage of Egg Harbor Township

Rating:

5.0

Overall a clean, simple, positive experience! The only helpful change would be to allow a 1/2 month, weekly add-on, or pro rate of the time period. We needed the space for a few days longer than a month and paying the entire second month can be a bummer. That's all!

Rating:

5.0

Very helpful and easy.. hooked up the trailer. Took all the pictures had no problems during the 11 hour car ride.

Rating:

5.0

Great service and staff.

Rating:

5.0

This location was phenomenal. Equipment was ready within minutes, moving blankets clean and ready to be grabbed off the shelf. What I did not like was getting jerked around by your 'traffic' department. My reservation was set up in Pleasantville, the night before I'm called and told to go to Absecon, yet when I get to Absecon they don't have a trailer for me so I have to head off to this location in Egg Harbor Twp. Then I'm told that my desired (closest) UHaul location at destination can't take this trailer, so I need to call 'traffic' again to figure out where to take it. But wait- there's more! I then get an email that says 'following up per our conversation earlier, you actually can go to your desired drop off location.' So, bottom line at the bottom, pickup was a PITA, drop off ended up being simple. I know moving season can be chaotic, but what about your customers driving around and falling behind schedule??

Rating:

5.0

Tha U-Haul location were nice, it’s the customer service and dispatcher who I had issues with that I will never refer anyone to U-Haul!

Rating:

3.0

Comparatively expensive for no particular obvious reason...

Rating:

5.0

Employee and owner were professional and efficient.

Rating:

5.0

This was one of the best experiences I’ve had in regards to customer service. The gentleman at this location. Sorry i forgot his name. Was so professional, polite and efficient. I willReturn to this location anytime i need to rent a truck just because of the customer service i received today at this location. U-Haul you need to invest in this person.

Rating:

5.0

Nothing for me you doing a great job thank you for everything

Rating:

5.0

Nothing for me you doing a great job thank you for everything

Rating:

4.0

I believe the man behind the counter was David. There was a line but told me to just drop my rental trailer in the yard and I could go along with my day. Very helpful

Rating:

5.0

This was one of the best experiences I’ve had in regards to customer service. The gentleman at this location. Sorry i forgot his name. Was so professional, polite and efficient. I will Return to this location anytime i need to rent a truck just because of the customer service i received today at this location. U-Haul you need to invest in this person.

Rating:

5.0

Employee and owner were professional and efficient.

Rating:

5.0

They're excellent

Rating:

5.0

IN...Out. Perfect.

Rating:

5.0

All went very well. Alexa was great

Rating:

4.0

The staff was very responsive at the Egg Harbor location, however we had an issue with the 2 wheel dolly (it was not safe for my electric car even though the website said it would work) so I called customer service & they quickly helped me to locate a flat car transport trailer at the absecon store. We went over and the staff was very helpful in switching to the appropriate equipment. I was very impressed with all of the staff members that we interacted with in the store and on the phone- one of the best customer services experiences Ive had recently as it goes to show how well a company works when they have to solve an issue that comes up. Your staff did an excellent job helping us through a stressful experience & putting us at ease!

Rating:

5.0

Everything was great that I have nothing to complain about

Rating:

5.0

Easy smooth transaction coming and going

Rating:

5.0

I was treated as a valued customer from pick up till dropoff! Everything was explained correctly.Great experience!!!!Thank you

Rating:

5.0

Keep up the good work

Rating:

5.0

I have no suggestions for improvement; everything was great!

Rating:

5.0

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Rating:

5.0

Great customer service.

Rating:

5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

5.0

Excellent service. Kind employees! Everything easily explained and no hidden fees!

Rating:

2.0

I rented a 15' truck for a local move. Gave me the keys with 1/4 tank of gas. I've rented a uhaul truck 5 times now, never got a truck with less then 3/4 tank. Also, the truck had really noisy steering. Also the truck had an oil leak and smelled like burnt engine oil when operating. Not thrilled with my last experience which is why I'm taking the time to write a review.

Rating:

5.0

Keep up the good work

Rating:

5.0

Other than the rain went smoothly

Rating:

2.0

I rented a 15' truck for a local move. Gave me the keys with 1/4 tank of gas. I've rented a uhaul truck 5 times now, never got a truck with less then 3/4 tank. Also, the truck had really noisy steering. Also the truck had an oil leak and smelled like burnt engine oil when operating. Not thrilled with my last experience which is why I'm taking the time to write a review.

Rating:

5.0

I was treated as a valued customer from pick up till dropoff! Everything was explained correctly. Great experience!!!! Thank you

Rating:

5.0

Excellent service. Kind employees! Everything easily explained and no hidden fees!

Rating:

5.0

Great customer service.

Rating:

5.0

I have no suggestions for improvement; everything was great!

Rating:

4.0

I returned the equipment after hours. The website is not user-friendly for return. If I hadn’t spoken to U-Haul help support I think would have just left it there and hoped for the best.

Rating:

5.0

Nick was very professional and courteous,

Rating:

3.0

I used the truck for 30 miles and put gas in before I returned the truck. The person at the desk said I owed six dollars and change for gas. When I said I had put gas in the truck they said I still owe for gas. When I asked how much miles per gallon the vehicle get both empty and full they had no answer and just repeated I owe for gas. I saw I would get nowhere and This desk person was set on nickle and dime me for a few extra dollars. Next time I will be sure to take pictures of the mileage on the truck and the gas gauge before I leave since you can't trust the person behind the desk.

Rating:

5.0

I think that you should prorate your storage units so you only pay for when you're there. You should be refunded if you leave before your due date is up.

Rating:

5.0

Counter person was so pleasant

Rating:

3.0

Upon arrival you are locked outside and need to wait for someone to come out to receive your return item. It was 25 deg. They need a lobby to great customers. When she came out the attendant was a very nice helpful person.

Rating:

5.0

The equipment was in great shape. I will recommend thank you.

Rating:

5.0

Nothing, my experience was excellent ! Kind, professional, helpful staff. Awesome job !

Rating:

5.0

The best

Rating:

1.0

Corporate needs to fix there mistakes in the portal, ensure it actually functions at all, correct user names, ensure the proper corp owner gets login corrections, bills, incentives etc and apply those corrections when the customer/I request it not ignore it entirely. This would be my minimum expectation.

Rating:

5.0

Thank You no problems.

Rating:

2.0

The location itself was nice. However, the truck I rented had a leak in the roof that I did not know about until the next morning and most of what was fully loaded truck was soaked after a rainstorm. Upon return of the vehicle, I let the employee know and asked if there was anything he could do with the rental fee to compensate me for the aggravation. I was told no, that their trucks are not guaranteed to be waterproof and that I was welcome to call customer service if I wanted to. Very disappointed that neither corporate, nor the local agents, have the authority to make right something that was not my fault. Moreover, I didn’t even ask for any extra reimbursement for all the boxes I bought or damaged clothing. My advice, check the weather before you book with U-Haul.

Rating:

5.0

Sales person that assisted me in renting the truck was very friendly and helpful. This was only my second time using U-Haul. All my questions were answered efficiently and with respect. You don’t find that in many places anymore. My return trip was handled just as efficiently when I rent the truck. I will rent a truck from U-Haul from that location. She is a credit and an a asset to that store.

Rating:

1.0

U-Haul sucks they rent you screwed up equipment and then they don't want to make good for it then they try to charge you 10 times the amount that you paid to begin with cuz you drop it off somewhere when it's damaged equipment also it messed things up on my vehicle

Rating:

5.0

Customer service …all 3 reps very professional and courteous truck was the roughest riding truck I’ve ever used from U-Haul bumps where jarring. I also noticed some of the tire tread was very worn on the tires

Rating:

4.0

Friendly staff

Rating:

5.0

Equipment was perfect. The staff were friendly and helpful. The process was quick and easy. Thank you!

Rating:

5.0

Very helpful manager and employees Competent + efficient team thank you for rental

Rating:

5.0

We use the egg harbor township location frequently the manager there Alexa and her crew of qualified rental specialists always find a solution for any of our hauling needsthabk you u haul and thank you egg harbor township locstion

Rating:

5.0

Staff was super helpful at pickup and drop off. Loved that they had all the packing supplies that I either forgot to but or already ran out of. 100% one stop shipping and moving convenience. Well done!!!

Rating:

5.0

Each person I dealt with was friendly and helpful. Thanks for a great experience

Rating:

5.0

They were very quick and ready for us. They had called to confirm. They were also very friendly!

Rating:

2.0

They transferred me to a different location to pick up truck. Was not to happy with that, messed up plans that I had made.. why they couldn't bring truck to this location I do not know,but was really inconvenient.

Rating:

5.0

Great customer service.

Rating:

5.0

Very helpful staff. Thank you!

Rating:

5.0

None. The service was excellent. Quick and efficient check out and check in process.

Rating:

5.0

My experience was great.

Rating:

4.0

I compare Haul to other surrogate companies. I have had storage with EXTRA SPACE. They are a truly despicable company.. They appear to believe that once you have rented from them your bank account is theirs to plunder.. Extra Space monthly rates go up whenever they feel like raising them - announced by a tiny, thin postcard that gets lost in the junk mail. Research the company and you will discover that they are NOT in the business of moving and storage - but rather they are a real-estate company.. Their utter disregard for the unfortunate souls who are drawn in by the iconic buildings is apparent in many ways.SInce Exta Space prefers buildings with many floors one has to use elevators most often to get to one's unit. The elevator doors snap closed faster than those in office buildings - and a big sign on them warns renters not to block them. How does one trundle a cart or several boxes per trip...? Haul is clearly a business dedicated to making moving as smooth as possible. Spaces are accessible and well thought out, There is no sign - thus far that UHAUl will jack up rates whenever they see a means to do so. I have yet to have a space for very long - but I have confidence in a company that does not have a hidden agenda and mission statement...

Rating:

4.0

Alexa is a beautiful person she was always there for me she helped me whenever I needed something n when I was moving out aAlexa made it very easy for me , her staff was also very kind n friendly ,Thank you Alexa for everything. Clorinda Bianculli 🥰

Rating:

5.0

Again i want truly Uhaul on going above and beyond in keeping customers like me very happy. My valuables for 5 months were in the same condition that i left them back in may. To give a big time kudos the Uhaul employee who understood my emergency situation after i told him i lost my keys. He made away for me to gain access to my storage unit when i told him about i was coming from North Carolina Sunday morning. The gentleman had a kind heart and went out his way to make sure i was completely satisfied again.

Rating:

3.0

U haul did what was expected of them

Rating:

4.0

Great staff

Rating:

2.0

Called June 24th to let them know I will be emptying out my storage so I won’t pay, I was told if I don’t pay I won’t have access to it and won’t be able to empty it out so I had to pay for a month the unit will be empty (payed for June 26th 2024 to July 25th 2024) but I emptied out the unit June 27th 2024!!!

Rating:

1.0

Could not move in to unit, unit had a discus lock and no key was provided to me. Extremely displeased

Rating:

5.0

Alexa and her team of experts are doing an outstanding job keep up the great work

Rating:

1.0

I rented Unit K12. The metal near the ground and next to door was rusted through with large holes. This allowed dirt, insects and rodents into the unit. Everything in the unit was covered with dirt. Thankfully, my rattan headboard was covered in plastic. Everything else was mildew and dirty. I reported it to office and the gentleman was helpful and friendly. He gave me the number to file a claim. Now I have to take the time to take pictures of my damaged items and file a claim. I took pictures of the holes in the unit, but he could not help me without filing a claim.

Rating:

5.0

After being frustrated at times during the rental process, my experience at this location was fantastic. Alexa was educated on everything to do with my rental. She was fantastic. If you want excellent customer service and no BS, this is the location to do business with.

Rating:

5.0

Thank you Alexa

Rating:

5.0

Staff is professional, thorough, and courteous.

Rating:

4.0

Overall the experience was A1

Rating:

5.0

Thanks for the help

Rating:

5.0

Staff was very helpful and professional.

Rating:

5.0

The people at this location were great and very helpful David /Dave was a great help!

Rating:

5.0

David was great and accommodating

Rating:

5.0

Very I understanding I give you guys 10/10 way better the the competition even if it is competition keep up the good work if I ever need a storage unit again hands down coming straight to you THANK YOU GUYS HAPPY NEW YEAR

Rating:

4.0

It would have been an excellent experience had there been a utility trailer available at the storage facility (pre-ordered) for load out of the unit. Driving 54 minutes to Vineland, NJ to pick up a trailer and 44 minutes back to Egg Harbor was a misuse of my personal re$ource$ by Uhaul- especially since the rate of rental was 40% higher than just 2 months ago for same equipment.

Rating:

5.0

I had to cancel due to size i need not available.

Rating:

1.0

Was part of the fire in the units not very happy

Rating:

1.0

There was a fire which destroyed all of our belongings.

Rating:

4.0

Only challenges: In past, the access gate would not work but it has been fixed. In past. When I started with storage was told not possible to give me-'or anyone else--24 hour access. When moving out a f member voluntarily gave me 24 hour access so I could complete move out on time. What difference would it make to UHaul if customers had 24 hour access? I rented UHaul trucks there & had excellent experiences. Overall, very good experience. Much better than decades ago.

Rating:

5.0

Alexa (?) General Manager was excellent.

Rating:

5.0

Can’t express how much Pamela and Alexa were a help! Professional and understanding of the matter and did what was needed to keep their customer happy. Highly recommend this facility!

Rating:

1.0

Too difficult to get anyone on the phone, ever!!!!!! Too many manager changes and when we first set up our storage unit we were out on a wait list for a 10x20. Because of all the manager changes, we got lost in the shuffle and after 2-3 years we never did get a 10x20. When we ended our contract, Alexa wouldn’t even pro-rate our monthly unit. Ridiculous! I’ve never heard of not pro-rating it. Grounds always dirty, gate oftentimes left WIDE OPEN…bad service!

Rating:

4.0

The entry gate was non- functioning causing it to remain open all the time. How secure is that! For that reason I have terminated my rental!

Rating:

5.0

Nick was just fabulous!! He answered all of my questions as I asked. He was patience, nice and very thorough. He represented the company to a T.

Rating:

5.0

The gentleman that assist me, Nicholas was very friendly and helpful His customer service was excellent and his mannerism was great. I would definitely recommend someone to go and speak to Nicolas.

Rating:

5.0

Mr. Chang I believe that is his name and the other gentleman working at the front desk are very knowledgeable and they know how to work the computer system as well as I’ve ever seen

Rating:

5.0

The agent Nicolas was very helpful. Service was excellent. His customer service was outstanding.

Rating:

1.0

The ceiling was caving in and rodents are in the units although they have a bait in place it don't work

Rating:

3.0

One thing that would have improved my rating was if there was more gas than a 1/4 tank upon picking up the vehicle. That was inconvenient and annoying.

Rating:

5.0

Thank you!

Rating:

5.0

Everyone was so nice and extremely helpful when I picked up and dropped off the trailer. This uhaul was further away then other uhaul I have used, but I have to say I would make that drive again next time I need a uhaul. I also rented a storage unit because we moved not everything would fit in the 26 ft truck and a trailer. The people who helped me with getting the trailer and storage unit were amazing !! I think his name was Gary in egg Harbor Township NJ. So helpful and professional. I also used another uhaul store and I think her name was Sarah ? She helped me get the trailer back in December. She was also sweet, helpful and very professional. You can probably find the name of who helped me with the trailer in December. (If I am wrong) . All 3 people should be recognized for the help, professionalism and kindness. I am disabled and couldn’t have done any of this with out the 3 of them. I truly appreciate you hiring the right people. I have already told so many friends and family about my experience.

Rating:

5.0

Nick was very attentive and thorough in helping me rent out the storage unit. And leader that month when I was closing it out, I had a trailer from a different location. And the staff was so helpful. They went out of their way to assist me. Nick noticed that the tire on the trailer was low and together with Alexa they tried to re-inflate it, and ultimately walked me through the call with customer support to get the tire replaced by U-Haul. While I waited Alexa give me a great restaurant recommendation within walking distance to have lunch and checked in with me, and make sure that everything was all set throughout. Including calling the customer service desk to get an update on the tire repair ETA. Thank you so much. Best U-Haul location I’ve been to.

Rating:

5.0

👍

Rating:

5.0

Price of unit was affordable. Staff were friendly and helpful overall a very pleasant experience

Rating:

3.0

I resent as a “clause in the contract” having to provide the name and address and phone of an emergency contact that cannot be the same as my emergency contact for the Truck rental. There can be no reason they must be different the only logical reason would be if the data is sold

Rating:

5.0

Polite staff, well managed location. I will be back to utilize the services at this U-haul over other nearby locations.

Rating:

4.0

A few autopay issues. Attempted late fee charges although cards were on file. Need to fix that.

Rating:

4.0

My name a number are linked to a Kamal Young? I have no idea who he is ..i figured that person had this number before me but this was as of 11.5.22 he apparently still has it ..i got the text asking to review...and here i am..acccess to his stuff ..and i dont think im even inthe system neverbusednu haul..maybe onceby

Rating:

5.0

Su personal muy amable

Rating:

5.0

Alexa was outstanding very knowledge able professional and outstanding customer service. Much better then any other time I used this facility over the years. Access hours and rates are great and storage unit was clean and maintained. Highly recommend for storage and or truck rental. I decided to rent a small truck to move from my precious storage unit last minute and process was fast and seamless.

Rating:

1.0

Out of stores unit there for about 3 years so I wanted to downsize there was a wait. So I decided to stop by one day after work & the manager guy told me that they just had an auction and we're just waiting for the units to be cleaned out. So I stopped in there at least twice a week for about a month because I really needed this unit and he said I was the first one on his list. Because when we started talking about the unit and he asked me for my information the people I really got it from didn't put any of my information in there correctly. Every time I happen to go into the store this new management they don't know what's going on etc it's always the management the employees are helpful and to the point that they need a manager. When I spoke to the young guy at the desk he told me that the manager was back there and you can go back there meet her at your storage unit. I met her at my unit and she told me that for us to cancel your account you will have to move everything out I explained to her about 2-4 times different times and in different ways. I told her that I moved everything out that I wanted and now the rest is on this store because I came in here multiple times a week for about a month to get this unit and stay on top of it every time I come in this new management there's no notes no nothing. Like I said the employees are great very helpful but management sucks and I see why you have new management all the time at the store.

Rating:

5.0

Friendly experience

Rating:

5.0

Alexa and the staff was. Extremely helpful very Professional courteous and understanding of my situation and if I was reading them on there. Professionalism it would Outstanding. Thank you Alexa for all of your help!

Rating:

1.0

Please call me as I have some concerns with the way I was treated by your staff in a very condescending manner.

Rating:

4.0

Overall U-Haul gave a "good bang for the buck" rate compared to other storage facilities in the area and the staff were always helpful and pleasant, but as I tried to downsize to a smaller shed with no luck and the rates went up, I was forced to seek elsewhere which I did. Saying that i wouldn't hesitate to suggest U-Haul to anyone that asked.

Rating:

5.0

Everything it was as I expected

Rating:

4.0

The staff is very courteous and respectful. The manager, Alexa, has been patient and helpful to me when I had a work injury in May that caused a work stoppage and therefore greatly decreased my income from May through July. Amanda took some of the financial burden off of me.

Rating:

4.0

The only reason I rated this Above Average and not excellent is because of 1 Supervisor, Joe....... He made things a little bit of a problem with invoices and payment. Alexa Scott, GM at this facility, is a big help and she took care of the problem as soon as she was made aware of it.

Rating:

5.0

Office hours did work ok. But I would recommend more evening hours as many folks can’t make it in during the workday. Also recommend a bench for people and family members who need to sit down in the office area while waiting.

Rating:

1.0

The roof fell in on my belongings My items are damaged and I would like to file a claim I would love for MANAGEMENT to give me a call AS SOON AS POSSIBLE I’m very unhappy with this company VERY POOR Maintenance

Rating:

5.0

Didn’t like the rates going up and not being notified.

Rating:

5.0

Very friendly staff

Rating:

5.0

Very nice facilities, love and appreciate the restrooms that are there and the one available for customers inside the front building 😅👍👏💝 The prices are very reasonable and Joseph in the office was outstanding. Thank you very much!! 🙋🏻‍♀️🌻🌞🌻

Rating:

3.0

Do not like doing someone elses job when returning truck . No bar code at key drop and being charged 20 dollars because of it.

Rating:

5.0

Joseph is great

Rating:

5.0

Great first time experience renting a truck and getting a unit, thank you guys!

Rating:

5.0

Great facility with an amazing staff. Always friendly and helpful. Wonderful to work with for storage and trailer rentals.

Rating:

4.0

My belongs do have water damage

Rating:

5.0

Joseph was pleasant and patiently handle my situation, 6 star

Rating:

5.0

Great customer service and easy access to the unit.

Rating:

5.0

Thank you so much

Rating:

2.0

It's crazy that you guy will lock my storage unit 3 days after payment is due! That's ridiculous!! The late fee is way too high!!! Then to top it off, y'all raised my unit price??? Really??? Well, if y'all are trying to lose customers then you're doing the right thing because you just lost me!!! I'm going to clean out my unit & take my business somewhere else!!!😡😡🙄🙄😐😐😐

Rating:

5.0

Two employees were disrespectful but the years l was there was excellent customer service.

Rating:

5.0

I always use this facility! Really great service !!!

Rating:

5.0

The salesgirl was very friendly. She went out of her way to make my first experience a positive one.

Rating:

5.0

Great spot, convenient location and excellent service from Joseph.

Rating:

5.0

Friendly staff

Rating:

5.0

Very pleasant staff, immaculate facilities, quick and painless transaction.

Rating:

1.0

I birdied the unit amd returned it.. I filled the gas tank to its full caisviry. I was not refunded for this as I returned the gas full versus half a tank. U-Haul policy is to charge consumers 5.0 dollars a gallon of failed to pay. This is price sharking and charging customers unfairly while not compensating the consumer in return when they have more than filled their contract

Rating:

5.0

The person who dealt with me was such a pleasure to deal with, she was kind, had a great attitude and very competent.

Rating:

4.0

The facility is the best it's ever been. Nice job. The staff was very helpful and polite. Good choice in personnel. Give them more money. It's too bad the long time in mates like me,weren't given some kind of discount. I was on that property for more than 20 years

Rating:

2.0

My over-priced unit was nothing but a nightmare the whole time. We had stuff get ruined in the unit and we didn't have the insurance so it cost us a valuable lesson. These are NOT climate controlled units or even weather proofed! They had many areas where rain leaking and moisture can get into the unit. We had over $1000 of stuff ruined including a 65" HD Smart TV. I was told I didn't have optional insurance so there is nothing that can be done. Isn't that what I pay for, a safe storage room for my stuff? I am a repeat customer and very dissatisfied that U-Haul even puts its name on this facility. One of the worst locations I have seen or dealt with, and I usually use U-Haul for all my moving needs across the country. I am glad my things are out of this storage unit for good.

Rating:

5.0

the whole process of renting a storage unit took about 5 minutes, awesome service

Rating:

1.0

Very under staffed, never do what they say they are going to do.

Rating:

5.0

Prices are great!! Staff was friendly and helpful.

Rating:

5.0

Great people and friendly and I will definitely recommend it

Rating:

2.0

I called before reserving. I was misinformed in reference to multiple things one of them being the size which I dealt with. Then I called yesterday to reserve a moving truck to find out that after using the storage for 6 days I will not receive any credit or rent proration or a discount on the truck. I will no longer be using Uhaul. We are in the middle of a pandemic and keeping my $54 seemed more of a priority than keeping a long term customer.

Rating:

5.0

The manager was friendly and helpful, and a young trainee was also very nice and eager to learn and to do his job well. I had two interactions with both, and I would choose this facility again at a later time if needed!!

Rating:

5.0

Uhaul says exactly what it can do for there customers. The services are amazing and peizes don't hurt the wallet.

Rating:

5.0

Todo bien solo los precios un poco altos pero lo demás todo bien y regreso noviembre 16 de nuevo estoy de vacaciones en un parqué me podrán bajar un poco la cuota por favor gracias

Rating:

5.0

Very good customer service!

Rating:

5.0

Staff was fantastic. Great experience. Made a hard day much easier! Thank you

Rating:

4.0

U - Haul needed to more cleaning as when you storage items as of air ventilation so your items won't get molded, I have a massage chair was mold & dust so going to try to get it clean. Questions do customers get insurance money back after storage finished being used.

Rating:

2.0

Starting with the initial issue of me paying for a unit that was not available the day I arrived to forcing me to take another unit knowing I had just moved across the state and had a u haul truck filled with storage items and no where to store them. I was told I could take a larger unit but had to return 2 weeks later to move all my stuff, this was a horrible inconvenience. When I decided to move out the manager said he was going to inspect my unit and call me I never heard back from I haul or him until 4 weeks later saying a few items where left behind and I was being charged Another entire months rent even though I sent five emails previously explaining I know longer wish to rent my unit and that I was to be considered moved out and no longer a customer has a manager contacted me and told me that the unit was not completely empty I would’ve made arrangements their communication skills are poor ,disorganized And very rude

Rating:

5.0

Made it an extremely pleasant experience. Main reason was the gentleman I spoke to on the phone was courteous and your pricing was no comparison to the others.

Rating:

1.0

The attendant on duty "Jackie" on 6/22/20 @ 4 pm was very rude in all aspect of my experience. The way she spoke to me a client was very aggressive from the minute I walked in. I had never had any type of issues in your establishment. I have 3 other storage units in your facility and I will be closing them all out thanks to "Jackie' all not to ever have to deal with her nasty attitude.

Rating:

1.0

was in the process of moving, which is already stressful enough to begin with so I figured id get a storage locker to ease some of my moving. I purchased the locker close to closing time, long story short the locker was defective, *wouldn't lock correctly* after I got all my belongings in the locker I found this out, then called customer service and they were no help, they told me to leave everything in the locker overnight, which I was not comftorable doing, (over 5k worth of stuff In there) then the next day while im at work my father has to go down there and relocate all of the items in the locker to the other side of the property, and this just threw a huge wrench into our spoked for moving my father missed his appointment with the movers which costs us time and money, I would like to have a phone call with upper management the branch manager has been no help and very hard to get a hold of as he works the same hours I do and I cant be on the phone at work if someone could please reach out to me so we can figure how ill be compensated for all the troubles I have been through thank you for your time.

Rating:

2.0

So I received a call from the general manager yesterday about filing a complaint. On the call he acted as if he didn't know I was there to close the unit. DECEPTIVE. I now have money taken out of my account twice for Saturday. DECEPTIVE. You can see how professional people are from the start. Too many storage facilities around for this kind of service.

Rating:

5.0

Joe was very helpful and kind. We enjoyed working w/him

Rating:

5.0

I lost my job and I can not pay for it sorry

Rating:

5.0

Thanks

Rating:

5.0

Ralph is always available and always friendly. He’s hard working and he knows his customers! The facility is always clean and kept secure. Thanks Ralph!

Rating:

5.0

A great experience. Knowledgeable staff.

Rating:

5.0

Ralph was very courtesy concern, excellent customer service thank you .

Rating:

5.0

Very satisfied with service and facility

Rating:

1.0

Over priced

Rating:

5.0

All of the staff & especially the manager went above & beyond to help us during what was a pretty stressful move. They made things as easy as possible for us & were a pleasure to work with. Thanks!!

Rating:

3.0

There was water leaks in my unit water go in a lamp and boxes

Rating:

5.0

Ralph the manager was extremely friendly and very helpful

Rating:

5.0

It was very good.

Rating:

5.0

Very nice and helpful staff.

Rating:

5.0

They where very helpful they where very nice. Ty Janet woods

Rating:

5.0

Ralph great customer service and the ladies also any questions they had the answer. They were the best Excellent. Thank you

Rating:

5.0

Your associate was great in assisting with all my needs. Was also very knowledgeable about products to be offered. Pleasant , friendly. Store was clean & very well lite

Rating:

5.0

They were friendly and made it easy for me

Rating:

5.0

Everyone was super friendly and helped ease the stress of moving

Rating:

5.0

Ralph the manager went above and beyond with customer service great guy on all levels

Rating:

5.0

Jackie was great

Rating:

5.0

Friendly, helpful staff.

Rating:

5.0

Ralph was very helpful and a super manager!

Rating:

5.0

Great staff very helpful

Rating:

3.0

I was disappointed to find most of the things in my two storage units had become mildew covered. Mid-way thru the company decided to power wash and paint. Paint chips and water got into my units.

Rating:

5.0

Can't say enough good things about this storage facility! Thanks !

Rating:

5.0

God Bless!, everyone was very helpful, Ms. Jackie was able to get order for the uhaul and storage over the phone, she makes you feel welcome. I would recommend uhaul for moving and storage.

Rating:

5.0

Despite the problems with my free month, the representative took care of me with professionalism. If you need storage, head to the egg harbor!

Rating:

5.0

My first contact was via phone was with your employee Jackie. She was both professional and understanding. She exhibits great people skills and is definitely an asset to your company.

Rating:

5.0

A pleasure to do business

Rating:

5.0

Staff were really helpful with ensuring our storage was safe

Rating:

5.0

Keep up the great work Ralph!!!

Rating:

5.0

Jackie was so kind & helpfull. The facility is very clean & in a convenient location.

Rating:

4.0

None

Rating:

5.0

Thank you!

Rating:

5.0

The manager who assisted me was so nice and very accommodating . He assisted me look 👀 to my assigned storage. Great guy👨‍✈️

Rating:

5.0

Very clean and professional. Reassuring 'peace of mind' while storing my life's possessions. This EHT facility is outstanding. I am NOT affiliated in any way to this business or the good folks there.

Rating:

3.0

All my items were rusty and mildew.

Rating:

3.0

All my items were rusty and mildew.

Rating:

5.0

Ralph the general manager runs a tight ship. I've also been helped by Damien. All I can say is this is the best run storage facility I've used.

Rating:

5.0

What can I say, the GM, Ralph is excellent! My wife and I find him a pleasure to deal with. This is the best storage site I have rented from

Rating:

5.0

Definitely recommend

Rating:

5.0

Everyone was extremely helpful, knowledgeable and considerate. Recommend this branch to everyone. Ralph is a great manager!

Rating:

5.0

Excellent customer service. A pleasure please do business with your company.

Rating:

5.0

This is the third time I needed to resort to a storage facility. I was put in an unfortunate situation. This U-HAUL staff showed caring respect. Ralf the manager professionally delt with my needs.

Rating:

5.0

Employees and Manager Ralph were exceptional. They were able to help when a unit was told to me was available (through corporate) and was not. GREAT teamwork!

Rating:

5.0

Ralph was so helpful and kind and full of knowledge. He truly went above and beyond to make this rental less stressful.

Rating:

5.0

X

Rating:

5.0

Very friendly staff.

Rating:

4.0

Mix up on my boxes but Ralph was outstanding in resolving the matter.

Rating:

4.0

Only an above average because the security gate is always open!

Rating:

4.0

Staff always pleasant and helpful. It was a good value for our needs at the time. Facility is now being updated and looking much better....good to see improvements.

Rating:

5.0

Clean and easy to get into unit. Nice, helpful staff

Rating:

1.0

To whom it may concern My wife and I rented two units they were filled with mice maggots and the gate is always open. They power wash the building and my furniture and personal items were ruined

Rating:

4.0

None

Rating:

5.0

This place is great. Ralph (manager) is a great asset to this company.

Rating:

4.0

I would rent again if needed thanks