The staff at my local U-Haul store were very pleasant and helpful. I rented a trailer to haul a car with and it was heavy enough that it didn’t bounce around when empty and the the attached tires straps make securing a vehicle easy. Towing the trailer with the car loaded was a breeze.
Michael WCustomer Reviews for U-Haul Moving & Storage of Elizabeth City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check out procedure was significantly longer than previous uhauls and I was repeatedly told I ordered the wrong equipment, which was not correct. Also the tech who connected the trailer did not latch the hitch until I prompted him. Good thing I knew how to connect the trailer!
Erich DI have no issues
MARLON SThe service representative was very professional and made my visit very pleasant. Company needs more like him
WILFRED OThe windshield on the truck was very dirty and the truck I was given was parked inline between other similar trucks. Difficult to drive it away. The car dolly I was given was parked behind other car Dollie’s so it was difficult to get access to the one I was suppose to take. Strap ratchets was corroded and chains rubber hook keepers were either missing or torn and useless. Have the equipment you’re giving customers ready or at least give them the first one in line so we don’t have to jockey the equipment around. Thought it was pretty unprofessional the way that facility is ran.
Richard LVehicle was very clean and ran very good!
DARREN BThe employees at the Elizabeth City, NC location struggled with being able to meet my needs. They didn’t even have tools to switch out the ball that they sold me
MEREDITH JFor the 20’ and 15’ trucks, a hand truck included would be helpful.
Cori Gthe truck rental was fine, my storage unit was moldy.
CODY ASeamless operation from pick up to drop off. Very pleasant staff.
PETER FFacility was well laid out and the staff were awesome.
BRIAN MEveryone was very polite and professional. Keep up the good work.
CANDACE FThe ratchets for the tire tie downs were very rusty and very hard to use even after spraying them with WD-40.
ROBERT RU-haul was an extremely pleasant experience. I needed them with short notice. Everything went very well. The truck worked very well. The extra equipment was all there and worked properly. The customer support teams always answered and were there for me every step of the way. Thank you so much to the U-haul team.
RYAN CMy card was supposed to be charged $143. And some change. However I was charged $218.81 and the girl didn't tell me why and didn't even warn me that she was charging me that much. That amount didn't even show to me or on my paper work. How did that happen and why?
ALISHA CExcellent
JASON MVery nice customer service. Very highly recommend
LLOYD BThe general manager was very knowledgeable and answered all my question's. She was also able to help me pick out a locking hitch pin after I forgot mine. She is an asset to the company.
ERROLL GYour app checked me out before I had finished uploading pictures. No personnel involved
JONATHAN BGreat customer service and Clean and maintain.
DARRLYE MI don’t like that employees had to use their own cell phones with an installed app to take pictures of my id’s. With identity theft so prevalent in today society it’s not a smart thing to do to put your employees at risk for being accused/involved in an identity theft situation. ID pictures could easily be taken by the same camera that was used to take my facial picture for completing my rental agreement.
ERIC LThe staff was great, trailer was ready to go when i got there. the building was clean as a pin
JEFFREY BDeck of trailer and wheels were stained but not staffs fault trail had arrived 2hrs before pickup
BENTON PNew location with fantastic staff. They unhooked the trailer and parked it in a strong rain. For a new staff, they are off to a great start.
MICHAEL B1 star as I was charged an extra fee for returning on the day it was due.
robert jI dropped off after hours. Don't know anything about personnel.
KATHRYN SGood people to work with great personalities.
TRACY TExcellent and quick service. Hooked up and explained everything and offered to unhook everything when I was done. Very nice and helpful.
THOMAS BThe o ly reason for late delivery was my fault, not the facility. Once resolved everything went absolutely perfectly. Everything arrived exactly as packed. No shifting or anything. Communication both ends was perfect. Polite consistent. Excellent staff. Every single person with whom I spoke , without exception was professional, knowledgeable and even NICE! 👍
AmyBeth H