Customer Reviews for U-Haul Moving & Storage of Elizabeth

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Elizabeth

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andria e. on

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Everyone was very helpful

patrick n. on

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JOHNSON D. on

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You re on track

Mary Lou G. on

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FELIX D. on

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Abraham K. on

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Avery L. on

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MUSA M. on

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Emilio B. on

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Excellent service from the general manager

Clinton H. on

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Nabihah S. on

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Continue to preform & address customers professionally.

Debra N. on

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MARIE R. on

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Nothing... Provided great service

KIMBO G. on

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Great staff and location

guimarie a. on

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The customer service was outstanding! Omar was extremely professional and courteous!

JAIME B. on

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The no wash the price 20.00 for the van they charge me 67.00

Tamara P. on

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Valerie D. on

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EMERSON H. on

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It's a place where you would want to go and pick up equipment. It's simple the best.

nancy c. on

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Lukasz R. on

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Truck was dirty, not washed. Waited 45 minutes to be seen.

DAVID H. on

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DAVID H. on

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Teresa P. on

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gladys s. on

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Ericka c. on

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Rosemarie O. on

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Your sale rep was very nice and helpful would go their just for his pleasant personality OMAR IS THE BEST.

ERIC J. on

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BERNDT H. on

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RIGOBERTO U. on

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Im very upset and disappointed with the gas charges done after i brough the vehicle back to the facility. I put the appropiate gas amount and the next morning i get charged $10 for the missing gas. I made sure I put the right amount of gas. Besides the miles when i received the truck were different. The employee who gave me the truck made a note of that. But those are the little things that we get money charged on us. Its just very tricky. Att Rigoberto Ubiera

Nelly d. on

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Darryl F. on

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Nothing to improve on my experience was great

vera m. on

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shekiera j. on

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ERIC J. on

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great team.

JOLINA P. on

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Omar was very rude, cursing at me..I'm paying my money I should be treating like that.

Catherine G on

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We arrived and Omar was so very helpful. He was so knowledgeable in all aspects. The way he multitasked and we did not feel slighted in any way. And his smile is infectious. Great Personality

Catherine G. on

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Omar's customer service is amazing, and he's hilarious on top of it. I don't understand why a 2 floor storage facility doesn't have some type of elevator, but when we realised our room was on the second floor and we realised we couldn't get our stuff to it. He transferred us to a more accessible room on the first floor. I would definitely recommend this place to someone else.

ERIC J. on

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Francisco S. on

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Clerk Johanna was EXCELLENT, as always. I've rented there in a few occasions. This is my last, nonetheless. Truck was filthy dirty. In the cab smelled like cheap cigarettes and had ashes all over, and the back was no different. Also, when I picked up the truck it had 0.4 more miles on odometer than printed on my contract. I didn't think it was a big deal, thinking they rounded it up. Well... when I returned it my miles showed whatever the number of miles .3, and guess what, I got charged for the 0.3 difference. (Needless to say. It not about the money, but the principal). Last but not least.... when I returned the guys took descent care of my, but were very unprofessional. Eating their sandwiches on the counter right in front of me. If it weren't for the lovely Johanna, I'd give this location a "zero".

Camila J. on

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JEVONN T on

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Great service

mariana l. on

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Ask if we have everything, ready, today for example I forgot the blankets for the moving, No one ask if I have everything ready, :) Try to ask the customer always if we have everything ready , Thansk

Jevonn T. on

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David B. on

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TLDR: If you use moving help, follow-up with U-haul a few days before the move to make sure everything is schedule correctly. The moving help scheduling from the departure point worked perfectly. The scheduling of moving help at the destination was a horrible experience. We received our 2 pods 2 days late. I passed the better part of the 1st late day on the phone with U-Haul employees which 50% would tell me that it is impossible to schedule moving help, and the other 50% telling me it is very common but could not due to system error. I had to schedule everything with the actual movers themselves which had to come after their work day to help us out. Props to them for helping out, but U-haul was surprisingly useless at dealing with the situation as opposed to how well it was handled on the moving out day. I would have rated the service 5 stars, but considering how this exception was handled, I cannot give more than 3.

ERIC J. on

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TRACEY K. on

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The manager was kind, knowledgeable and patient. The location was well maintained and overall good customer service

TARA J. on

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No improvements needed. Excellent customer service!

JEFF C. on

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Some of the employees were very nasty and were very rude to me they need to treat there costumers better!!!

WILLIE W. on

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Very friendly and accomadating....would use again.

Corinne U. on

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The truck was an hour late, although that was not their faults in store. The man who helped us was extremely lovely and even helped us out with discounts for the late truck.

briane w. on

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Better hand trucks for rent, like the ones they have for sale that lay down.

IKS M. on

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The person never came out to inspect the trailer, or help make sure that it was properly installed ,or even check the condition of the trailer.

Idaliz r. on

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Everything was great the price was great

Ricardo D. on

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Darrel was excellent very helpful

ERIC J. on

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frank e. on

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Manager had attitude. And I had to go pull the dolly by hand across the lot to get to where it's accessible by the car and hook it up. He said the garbage truck people moved it to the back to gain access.

Alexis W. on

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DEBORAH L. on

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I am very disappointed that I was erroneously charged for insurance that I was never asked about. I never authorized that charge and was expecting a credit back to my account when the hold was lifted. Much to my dismay, uhaul took additional money from my account. I won't be using this location any more.

EDDY S. on

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The guy was real cool thank you for all your services

Frank M. on

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Omar Sullivan and his team are extremely helpful and accommodating! Thank you! Frank

DIEGO M. on

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alex c. on

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Service was excellent and very fast. Love the u-haul service been using it for all my moving matters the workers there are very nice and professinal they know what they are doing definitely recommend U-haul to anyone thats moving. Ask for Derrell very professional and he"ll have you in and out before you know it.

Christopher L. on

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Great Staff! Especially. Johanna and Derrick , professional and nice. I believe his name was Derrick he works at the Elizabeth location and has dreads. Really appreciated the service provided .

ramon r. on

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eric j. on

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MAVIS F. on

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Everything was great! Omar is awesome.

Tashawn W. on

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RAUL M. on

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Diana O. on

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Have the trucks better cleaned specially the windshield glass.

SANDRA M. on

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thaddeus m. on

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Raymond M. on

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I will not recommend this place reason being the customer service was unacceptable. The agent who checked me in who i believe his name was Darrell busby( the individual at the counter) was very rude. He lacked customer service made me feel like i was an inconvinience to him. His exact words to me was " you are giving me more work than i should be doing"because i accidently pressed a button on the pad. For no reason no customer should be treated this way. He was unprofesional, rude and had no care whatsoever for the customers.

Shriram S. on

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NANCY C. on

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awesome store.....

lamar s. on

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Everyone was very professional thanks very much

Jameelah T. on

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Sales associate Mr. Omar Sullivan was an excellent help in providing me with the best care and service. I was in a situation where I needed a storage unit and a moving truck. My family and I did not know what was going to happen to our furniture and I was really in need. First and foremost he had the most pleasant voice where it made me feel comfortable explaining my situation and then he worked with me to make sure I was able to afford everything in my budget. Neither less to say he provided with the store information just in case I may have any issues but everything was excellent and right on time. I would recommend his service and the Uhaul services to anyone who needs it. He is one of the sales associate who is a team player and would tell any customer to go and see him if they need someone with exceptional service and quality. He is a great guy and would do business with him in the future. Thanks again Mr. Sullivan

William M. on

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katrina M. on

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The General Manager was very courteous and efficient when I picked up and dropped off the truck. He provided all information needed and more when I asked for deeper explanation. Thank you! 5 STARS ACROSS THE BOARD!

lady u. on

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Continue to keep up the good work.

Wilda S. on

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Tom N. on

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hey great experience, keep up the these high standards. Thanks so much for making a tough move so pleasant and easy, I'll be back and highly recommend renting from you. Great team.

NANCY C. on

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Avrohom F. on

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Tanika D. on

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I went to this location on Sherman Ave in Elizabeth after I asked to go to a different location and it was downhill from there. I get to the location and the young man that helped me was very courteous but I was not able to get the equipment that I needed due to it being a one way trip. That is something that they need to tell you when you are reserving the u haul. I was only able to get 1 hand dolly after ordering three and no furniture movers after I ordered one and as I was telling this to the young man that was helping me his other co worker with coffee in hand can from his computer to lean against the desk and "watch" what he thought was going to be a show. Very unprofessional behavior.

Victor F. on

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maxine s. on

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The 2 gentlemen who worked that day were extremely pleasant and professional. I have never had such easy, pleasant and quick service at any other U-Haul facility as I have experienced at this location. I will recommend this location to everyone. Thanks for your great customer service!

erica l. on

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maurice m. on

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JULIO C. on

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Everything was spot on. no need to improve anything. Omar Sullivan was very helpful. Would definitly come back to this location.

DINOISIO E. on

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Jose A. on

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No improvement needed . Omar at location went above and beyond to accommodate my rental . All representatives should learn from this service oriented gentleman . Thank you

Henstong H. on

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Joao Pedro P. on

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Angel B. on

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STEPHEN S. on

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I've never paid 1.99 per mile for a in town rental ! I use uhaul a lot but am starting to think I should just start using Penske or budget truck rentals

NANCY C. on

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ABIGAIL P. on

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Keep up the great work !!

mary t. on

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Location is well organized and clean. The staff greeted me with a smile. Omar (General Manager) was very professional and handle my rental truck with a breeze ??thanks Omar for your help. I will definitely do business at this location again. P.S. when I made the reservation over the phone, the young lady I spoke with was also nice and professional don't remember her name.

EDWARD M. on

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NANCY C. on

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great manager, omar sullivan..... and his staff.

JESUS O. on

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Hi can I get a call? 973-735-4591 I need a van for tomorrow pick up at 9:00!! This is how I feel about your service!! Thank you!$

ROBERT L. on

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NANCY C. on

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gwendolyn l. on

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JUDITH S. on

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Marilyn G. on

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modesto m. on

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Just to say that the service and personnel from this location is excellence. Looking forward to future rental from this location

EDWARD M. on

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Hire more managers like Omar

anthony m. on

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Christian R. on

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ERIC J. on

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ERIC J. on

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Great manager n staff

ERIC J. on

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2 thumbs up at the Elizabeth store

ERIC J. on

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Great manager

PARBAI B. on

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Claude J. on

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Omar is this definitely the man for the job great uhaul location

EDWARD M. on

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JUAN R. on

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EDWARD M. on

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CAMILLE C. on

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just make it more clear where you are supposed to park when returning the truck I wasn't sure where to tell my husband to park it ...then the drop off box is green ..yes it says drop off but it should say UHAUL KEY DROP OFF to be sure because at 3am when you're tired after moving all night and things are not clear you are not sure of what to so ... I took a chance by dropping the key off there ..I think there was another business next door which the key drop of could have applied to them

Boyd S. on

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Uhaul said they would call us to confirm our pick up location for a one-way cargo van, but no-one ever called. We had to call to find out where to pick up our reserved cargo van. Then we got there and the guy says we can't take it one-way. Why do you let me reserve a van if I can't have one anyhow? And why did I go to that location for a specific equipment, and then it was still not possible to rent? Forced to take a 10 foot truck. Had to pay more fuel costs, more toll charges and Uhaul should pay for that! Uhaul, you owe me $20! And I am not kidding, you really do.

Fred B. on

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Omisa G. on

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Omar Sullivan was very helpful with my rental. I like him he deserves a raise his customer service is one to be remembered I wish him all the best in all his future plans. Please consider this man for maybe a corporate role in the future.

Yolanda C. on

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Omar provided professional courtesy never before experienced at any UHaul location. He was considerate and made sure I was fully equipped to accommodate the task at hand. Omar was delightful and a pleasure to speak to.

Kenneth M. on

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nancy c. on

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Omar rocks

Michelle J. on

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The wait time in line to talk to pick up the truck and talk to a cashier was long it would help if this process could be improved. Also, the employees that are outside should have Jackets and IDs that actually identify who they are and who they work for. There needs to be large and clear identification so that people know who works there and who might be just passing through or just hanging around. UHall jackets would be a good start and official ID cards with the company logo would help as well.

TATIANNA F. on

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Michael G. on

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Great experience and friendly service!

Nyree W. on

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Make sure that crew get a raise. They were great!

Patrick T. on

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Very good service

Nancy C. on

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Omar the manager is the best manager that location EVER had

VALERIE L. on

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Omar gave me the most superb service. I will definitely be using this company in the near future. Thank you so much

patricia s. on

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curlie c. on

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Very rare do you find or get to experience outstanding customer service on every call. From the moment I contacted U-Haul every single person was professional, patient, kind, helpful and informative about their job. I would like to thank Lorraine, Chris, Omar, the toll free customer service team, everyone that I interacted with on October 31, 2016 Thanks a lot guys for an outstanding job!!!

Deborah F. on

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Had problems with one employee and i called to complain about him and your prices for removing garbage when you had no place to put it had to return the next day to get garbage and and I was very sick .

adeline m. on

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Nothing Omar Sullivan was very helpful and very polite

TUNDE D. on

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Omar's so helpful I love this uhaul

Latrisha C. on

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Joana was great keep up the good work

JESUS V. on

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Very convenient to have a drop-off location after hours.

Edward H. on

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Omar and his team were fast and professional. Tight ship! Thanks, will use again.

alvaro f. on

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Great location nice people omar is really helpful

FAZAL B. on

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NANCY C. on

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Excellent manager Omar.... u the best!

WILFREDO M. on

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Omar and staff is awesome

mitchell e. on

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Sindy C. on

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Great store o mar rocks

benjamin B. on

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KERY F. on

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Omar was great friendly service all the way around

POUL M. on

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Overall this location has a great staff, the general manager really knows how to satisfy customers, this is the location that my family always pick no matter how far we live or going. Thank you for he service

David A. on

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Staff was very helpful- thank you. Highly Recommended!!

TESFAMARI g. on

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Customer did not leave a comment.

WILLIAM M. on

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Nothing they're excellent

Karema G. on

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Omar and the staff were extremely courteous and helpful. They are very well trained and it made my experience even better.

Franklin L on

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I want to thanks Omar Sullivan for his help, I`m very happy With such a great service.

esther c on

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Omar was great .. Very friendly and super helpful. I would recommend him to everyone !!

DAISY S on

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Great customer service and super friendly staff. The manager Omar was extremely helpful!

lee s on

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Everything was awesome!

ERILINE P on

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They one of the staff name Omar was very helpful.

REGINIA D on

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Great place for your storage needs...it was for me128522

SUSAN G on

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They did not have the unit we reserved, but Omar was very helpful and worked to make sure that we were satisfied. Appreciate his excellent customer service skills.

KERI-DEAN S on

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You guys did good

CORINNA K on

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There were mice.

NOAH S on

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Facility condition and service provides was good. No issues.

LEYDA Q on

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Beware!!! Incredibly misleading sales people and completely over priced. I`m moving out asap!

CHANDRA G on

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Rodent infested. Severely overcharge on truck rental. Staff needs better training diversity.

CAROLINE G on

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generally positive, although they forgot to take me out of the system when I moved out and so I continued to receive bills in the month after I had moved. When I called they fixed it.

ROLF F on

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Very helpful and super friendly!

YAHKYMA G on

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Excellent and friendly

THERESA G on

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I was billed after removing my items from storage unit. Other than that my experience was good.

MICHELE M on

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I found 2 dead mice in the unit. An add`l payment was taken from my account after I moved out. I`m still waiting for the money to be returned.

ANA MARIA L on

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Yes recommend, it was clean, convenient access and knowledgeable staff

VEDIKA L on

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This was my first experience with UHaul. Brilliant service throughout - simply impressed, especially with your Elizabeth 07302 staff. Thank you!

ATIYYA S P on

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Customer service was great.

PHILLISA R on

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The facility was well maintained and secure and the staff was always very helpful

MICHELLE E on

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The facility was neat and clean and very professional

MARY T on

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no comment

MABLE M on

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The staff was great, place is well lit and secure, the only bad thing about this facility is there`s no elevator to bring your belongings in and the steps can get a bit much to someone with asthma.

ANTONETTE D on

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Things were stolen out of my storage unit. When I called, I was told my unit didn`t looked tampered with like I was lying when I know what I own.

REGINA D on

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Price for rental is to expensive.

PIUS P on

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The service was ok, the reps can be more friendly and act like they love or like the job.

CAROLYN V on

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For $10 only, we were able to have 24 hr access to our storage unit.

NORMAN EDWARD S on

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Very friendly and Curtis staff. I would highly recommend them.

CAROLYN V on

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Wonderful staff! It was a pleasure renting from them.

KAREN P on

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The facility is well kept, staff is very friendly.

RINA V on

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Easy access not burocratic stress was great. Very practical. Thanks.

JORGE C on

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Great service

SANDRA R on

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I was charged a $10 fee to have 24 hour access despite me receiving a letter stating that it was supposed to be free as part of my storage agreement.

KISHORE Y on

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Very good. Very friendly staff.

PATRICK V on

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Great staff. Friendly and very professional.

ROBERT L on

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xoxo

PATRICK V on

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Great friendly and professional. Excellent customer service experience.

SANJAY J on

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you guys ROCKS!!!!

NORMA F on

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Overall great experience!

REID U on

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Everything was Great!

LISA R on

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I wouldnt change a thing. Customer service was superior.

HELENA R on

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My rental unit is on the top level of the facility and I am extremely disappointed to find that there is no way to get there except by STAIRS. No elevator. REALLY!

KIM W on

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the staff was very courteous and friendly thank you

DEREK L on

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Did not like having pest traps in my unit, could have used a light to see inside the unit otherwise great experience - easy to get in and out and facility was safe and felt clean overall

MELISSA C on

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I would prefer the ACCESS hours to extend into the evening on Sundays, being that it`s more convenient for people to move on the weekends rather than during the week.

DEREK L on

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Clerk was very friendly and helpful, storage was easy to access and appears safe because it is indoors storage unit could have been cleaner

KATHERINE A P on

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It was fine.

MAYURESH S on

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The hours need to be longer

ALISHA F on

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They are impossible to get ahold of. I tried to contact U-Haul in Elizabeth NJ for 4 days before I finally got someone to pick up my boxes.

LAWRENCE S on

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wasn`t told about all the fees upfront. also had problems due in payment due to a hold placed on my account which i was told wouldn`t be resolved for 5 days, but the hold was lifted that day.

DAVID S on

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friendly staff and on time delivery

PIUS P on

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The customer service was outstanding and the manager went above and beyound to make sure my move was nice and easy.

MICHAEL A on

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It was very good!

DONALD L on

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Very, very good. The young lady at the counter was lovely!

GRETCHEN P on

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very clean. everyone very professional.

MEISHA JOVONE F on

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The store was clean but I never get in touch with someone from the actually store when calling.

CHRISTINE V A on

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Dawn and her staff have always been helpful and friendly. I`ve had storage at this facility since 2007. Thanks everyone,

FLAVIO F on

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Very good customer service, I`m very happy. Thanks

CHRISTINE V A on

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The young lady who took care of me was extremely nice. Matter of fact, each time I visit the facility or call in to make payment I`ve had no problems.

SHEMIK M F on

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Upon obtaining a storage unit, I was under the assumption that this facility was secure. My storage unit was broken into.