Customer Reviews for U-Haul Moving & Storage of Elizabeth

4,518 reviews

1000 Sherman Ave   Elizabeth, NJ 07208
(Located next to Twin City Supermarket)

(908) 355-6462

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(908) 355-6462

1000 Sherman Ave
Elizabeth, NJ 07208
(Located next to Twin City Supermarket)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joelle A. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

SHAKERAH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SADRIA E.  |  First Impressions 
Rating:
5.0

Thank you guys for everything!

Vladimir R. 
Rating:
5.0

Elijah was great. Very professional and was so patient.

wesly m.  |  Overall Experience 
Rating:
5.0

Customer service was excellent

Tanisha K. 
Rating:
5.0

Customer did not leave a comment.

Meaghan G. 
Rating:
5.0

Customer did not leave a comment.

Jesus H. 
Rating:
5.0

The office people were courteous and professional, they had a customer bathroom and the equipment was clean and in good working order. I would definitely rent a truck from them again

EDWARD P. 
Rating:
1.0

Use a truck for 30 miles and was charge for about 90 miles. The miles reading when I picked the vehicle was to small on paper work that I could not read and did not noticed until the vehicle was return.

John A. 
Rating:
1.0

I am so disappointed by UHaul and I feel like it's a completely scam. I scheduled a mobile pick up for 8:00AM. The location closest to me opens at 9:00AM but mobile pick up is available to me earlier. I get to the location and the mobile pick up is not ready. I waited one hour outside of the location for them to open and called UHaul three times to have them fix my issue. The people I spoke with were nice but not helpful. Then, at 9:00AM a gentleman opens the store, he was really friendly and attentive. I get there and I'm prepared to pay around $35 and what does he tell me? My charge is $63. I was DUMBFOUNDED. I bring the car back earlier once finished and now I'm told I went over mileage. I contact UHaul for the third and FIFTH time and nothing is done to help me. I'm told I need to Pai the additional $34 in order to receive a $50 refund. So now, $90 go rent a van. This is the biggest SCAM I have ever seen a company put together and is 100% false advertisement. I am so completely disappointed by my experience today. UHaul's management needs to do better. Their lack of consideration and complete incompetence today was awful. A “$19.95” (plus tax of course) RENTAL for 3 HOURS cost me $90. INSANE.

Jennifer A. 
Rating:
5.0

The evening staff was amazing. With closing time of 7pm they dis their best to attwnd to everyone and speak to everyone so plesant even with cuatomwrs rushing. Left vary pleased, returnig was even faster

Christian E. 
Rating:
5.0

You guys are doing great 👍🏾

BARNABAS A. 
Rating:
5.0

Best staff ever. Big thanks to Omar. The rest of the staff are very helpful all deserve to he recognized.

JONATHAN S.  |  Overall Experience 
Rating:
5.0

I want to say thank I would like to thank you excellent work and attention that you had coming thanks

roseli O. 
Rating:
1.0

I was charged until 9:30 am for a truck I returned at 10pm.

Betty C. 
Rating:
1.0

I left my wallet in truck then the manager In that location talk bad to me in truck I left my wallet in there I didn't see it when I was go to that location

Winslender P. 
Rating:
5.0

The representative Omar was extremely excellent. He help me by telling me what I needed to make my move smooth. I appreciate him very much

Latonya J. 
Rating:
3.0

I had booked a truck at a location in Jersey City that was a short walk from my home. It was supposed to be a guaranteed reservation. The morning of the reservation I received a call stating the place I had reserved did not have a truck and that I would have to go to a place approximately 10 miles away to pick up and drop off the rental. I didn't have any way to get out there and back so I had to Uber. That Uber ended up costing me about $50 each way. In addition, because of traffic it took about 40 minutes each way to get to and from this new rental location. Finally, because I had to pay by the mile, this new location added about 25 miles onto my trip to get from the rental location and to return the truck. All in all, the change in location for my “guaranteed” rental ended up costing me $125 more than it was supposed to and took up an extra 80 minutes of my time. Truck was also in horrible condition. U-hail credited me back $50 for the “inconvenience” which hardly made a dent in what this forced change cost me.

Adam R. 
Rating:
4.0

Customer did not leave a comment.

Khadijah S. 
Rating:
3.0

Customer did not leave a comment.

Solomon M. 
Rating:
1.0

Stop being racist

ISAAC H. 
Rating:
1.0

Don't sign people up for 24/7 pickup at this location if it doesn't offer 24/7 pickup

Bridget L. 
Rating:
5.0

Phenomenal service always!!!

STANLEY N. 
Rating:
5.0

Customer did not leave a comment.

Esteban B. 
Rating:
5.0

Customer did not leave a comment.

ROBIN F. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Babatunde W. 
Rating:
5.0

👍

Patricia A. 
Rating:
3.0

Customer did not leave a comment.

Abdiel G. 
Rating:
5.0

Customer did not leave a comment.

RAMON A. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo P. 
Rating:
5.0

I enjoyed the Swift service you guys had and I appreciate you

Latasha J. 
Rating:
5.0

Very excellent 👏 👌

Mario A. 
Rating:
5.0

Customer did not leave a comment.

Marilyn H. 
Rating:
5.0

Customer did not leave a comment.

Echard N. 
Rating:
4.0

Customer did not leave a comment.

Reggie G. 
Rating:
5.0

Omar is great!!!! Nice courtesy and very helpful

Ebonie M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kathleen A. 
Rating:
1.0

Great

leonela R. 
Rating:
1.0

Fuel meter kept changing readings, starting off at half of tank went to almost E in a matter of 5 mins

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Celso C. 
Rating:
5.0

Perfect. Respectful, fast. A great experience.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Ysaac M. 
Rating:
5.0

I orderd the wrong size for storage. But manager at the Elizabeth location assisted me, was kind understanding canceled the uhaul and helped me go to another location in Hillside, NJ. Everyone was great, caring, helpful accommodating. Very happy with Elizabeth and the Hillside location staff.

susan s.  |  Online Move In 
Rating:
4.0

Paid for a dolly which was not provided. Truck had less than a quarter worth of gas. Great people, just gotta check the trucks more.

Symone L. 
Rating:
1.0

Was overcharged. Never told I would be charged extra if dropped off after hours. Rented before from other locations and never charged that fee. Never will I use this location again.

Jan G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

ANDRII D. 
Rating:
5.0

The place is always clean and with lots of equipment. I made a reservation from one day to the next and they had availability!!

Elias C. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

Tyrone D. 
Rating:
5.0

Nothing — the customer service from the Manger & Staff I Lv the best

RONALD W. 
Rating:
3.0

Uhaul system takes a long time to check out, when picking up a vehicle

Baruch S. 
Rating:
5.0

Customer did not leave a comment.

sylvia J. 
Rating:
5.0

The entire staff were pleasant and well I formed in providing g a smooth process.

Marvin S. 
Rating:
5.0

Management and staff were so helpful. I appreciate their help in our rental needs.

DIANE M. 
Rating:
5.0

Customer did not leave a comment.

Christoph B. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
4.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

michelle R. 
Rating:
5.0

The service here is excellent ! The vehicle was clean and ready to go. Made moving so much easier. Thank you Elizabeth uhaul

Alberto N. 
Rating:
5.0

Customer did not leave a comment.

Morgan B. 
Rating:
5.0

I'm NEVER switching locations . Very nice employees and smells good

Kyla W. 
Rating:
5.0

Customer did not leave a comment.

Avril J. 
Rating:
5.0

Customer did not leave a comment.

MARIANA L. 
Rating:
5.0

The equipment and service specialist were excellent. I highly recommend them.

John G. 
Rating:
5.0

Customer did not leave a comment.

Anna L. 
Rating:
5.0

Clean, organized, well-lit location. Super helpful staff. An excellent experience top-to-bottom.

Drew H. 
Rating:
5.0

I didn't like the fact I had to take all the photos of the vehicle dens and scratches, the staff was excellent.

Ricardo A. 
Rating:
5.0

Customer did not leave a comment.

Aleksandr G. 
Rating:
4.0

The phone app needs improvement

Cristino S. 
Rating:
5.0

Thank you for your kindness! You made my first tenting experience very pleasant!

Gioanna N. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

zayvier m.  |  Overall Experience 
Rating:
5.0

Yusuf was very professional, patient and friendly.

jeanne-marie S. 
Rating:
5.0

Customer did not leave a comment.

alex K. 
Rating:
5.0

Not improve needs the service was wonderful

Carlos G. 
Rating:
5.0

I'm extremely happy with the service provided by this uhall location. The manager was extremely helpful solving all the problems that I had with my reservation. Making a trailer available to solve my problem. He was very professional! I also appreciate all the help that I had to connect the rental Equipament! I'll definitely recommend

Everton M. 
Rating:
5.0

Customer did not leave a comment.

Chassidy R. 
Rating:
5.0

Customer did not leave a comment.

Elsa R. 
Rating:
5.0

Customer did not leave a comment.

Antonio C. 
Rating:
5.0

explicación por parte de el personal de los términos y condiciones

Fabio P. 
Rating:
5.0

Services was really fast. But the a/c didn't work and I had problems to return it. The odometer reading was malfunctioning

Yaniris C. 
Rating:
3.0

Pickup location changed Equipment not available at new lactation. After over 2 hour wait had to settle for smaller truck. As such had to make multiple trips to complete move. As a result the expense of the move cost $543 additional.

Khalil C. 
Rating:
3.0

Customer did not leave a comment.

Raul L. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
5.0

I love the genuine help.

SHAKERAH S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jean D. 
Rating:
3.0

Customer did not leave a comment.

Quanasia A. 
Rating:
5.0

Omar Sullivan and his staff are the best! He runs that place very smooth. Their customer service level is amazing! They totally understand this business. We highly recommend them, and definitely coming back here again.

Elaine R. 
Rating:
5.0

My Favorite Uhaul Center. Love the hospitality!

Marvin S. 
Rating:
5.0

Everything went well

Webster T. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

The customer service was outstanding!

Juanita B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mannuel P. 
Rating:
5.0

Customer did not leave a comment.

Gigliano T. 
Rating:
5.0

The staff was professional and always willing to lend a helping hand. Kudos to the managerial staff (Omar) always knowledgeable of the company policies and products. I definitely recommend.

SHAKERAH S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Primitivo P. 
Rating:
5.0

Nothing

RONALD W. 
Rating:
1.0

Would not recommend U-Haul at all. Terrible online system and employees that do not know their own computers.

James A. 
Rating:
5.0

Just keep doing what you're doing.

John O. 
Rating:
5.0

Customer did not leave a comment.

Bogdan R. 
Rating:
5.0

Very good

Victor G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruslan G. 
Rating:
4.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Best storage unit ever. Clean,Reliable, knowledgeable, friendly and ready to meet all of your moving needs.

Felicia B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ANGEL P. 
Rating:
5.0

Customer did not leave a comment.

derek V. 
Rating:
4.0

Excellent customer service a very pleasant staff.

Marilyn M.  |  Online Move In 
Rating:
5.0

Best Uhaul I have ever visited. The service and kindness of the gentlemen in this location is top notch!

Sheena M.  |  Online Move In 
Rating:
5.0

Very friendly staff,,, excellent service, love it

Mauricio L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dawsey r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie s.  |  Overall Experience 
Rating:
5.0

Very professional staff and very helpful

MAHUMMAD J.  |  Overall Experience 
Rating:
5.0

Great Customer Service!!!

Douglas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARSHA B.  |  First Impressions 
Rating:
3.0

Compare to other facilities I would have returned to the one storage place I experienced in the past because of reasonable prices and not over charging but due to the fact that I didn’t want to move my things out and start something new I stayed until I was leaving for good but thank you

valerie j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAKERAH S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
5.0

Omar was amazing! He was very helpful and made my transition both in out of the unit smooth. :) He’s a true gem.

April S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bessie B.  |  Online Move In 
Rating:
5.0

The staff was always helpful. And Mr. Omar was very helpful and knowledgeable. When I needed help for on line paying all the staff was very helpful. I would like to give a special thanks to Mr Omar he always was very kind and well spoken when I needed help. Thanks Uhaul for caring for my things for 9years

WANDA D S B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eleanor B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manisha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hailin C.  |  Overall Experience 
Rating:
5.0

Good service just only stairs no elevator

Deja A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DANIELA H.  |  Overall Experience 
Rating:
1.0

I was given an incorrect locker originally. Then given a unit on the second floor with no elevator. I will not be using my unit.

Roshni S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aaron nell a m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAKERAH S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joao P.  |  Overall Experience 
Rating:
5.0

Very nice and professional

Hilda A.  |  Overall Experience 
Rating:
5.0

Excelente servicio. Muy eficiente y diligente. Precio excelente.

LUIS C.  |  Overall Experience 
Rating:
4.0

Excellent polite service. People at front desk are very friendly.

LUIS C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  First Impressions 
Rating:
5.0

The entire staff was truly pleasant at all times. Omar stood out the most with his customer service, respect and always with a smile. Again I thank the entire staff for their respect and courtesy.

Theresa S.  |  Overall Experience 
Rating:
3.0

Associate Bruce Caballero was very helpful and friendly

CARLOS T.  |  Overall Experience 
Rating:
1.0

I booked a self-storage location to find out the date on the move the location was close. Needless to say I had to find another location to store my stuff for double the price of what I order. This experience let me felt cheated and blindsided.

CARLOS T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FEI X.  |  First Impressions 
Rating:
5.0

Very helpful staff they go above and beyond for you

floyd m.  |  Overall Experience 
Rating:
5.0

I had a cancellation at the last minute from Uhaul Hillside. I was terrified. However, Omar the representative from Uhaul Elizabeth saved the day. He was able to get me a available unit at the Elizabeth Uhaul storage and charge me the same rate of the unit that I was supposed to get in Hillside. Now that’s, EXCELLENT CUSTOMER SERVICE!

April S.  |  First Impressions 
Rating:
5.0

Omar, the store AM, always assists with a smile.

PEGGIE M.  |  Overall Experience 
Rating:
5.0

Omar the store AM is awesome.

PEGGIE M.  |  First Impressions 
Rating:
5.0

Teams work friendly people took their time to assist me best place to rent from

regine C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyish W.  |  First Impressions 
Rating:
5.0

Omar, the GM, is an extra courtesy, enthusiastic, and greeted me with a big smile throughout my whole transaction. I will continue to rent from this location as long as Omar continues to work there.

PEGGIE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Claudia L.  |  Overall Experience 
Rating:
5.0

Staff were very accommodating and extremely helpful and supportive. They solved my many issues with the reservation and went above and beyond to help me with my move and storage problems. They stayed after hours to help and accommodate my needs.

Viryuana M.  |  First Impressions 
Rating:
5.0

LOVE YOU GUYS

CHRISTINA L.  |  Overall Experience 
Rating:
5.0

The office is very clean and neat, employees are wonderful, especially the manager’ Omar, attended to all the customers in a professional manner. I moved all of my business transactions to them. I recommend this office.

Shola O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Virginia h.  |  Overall Experience 
Rating:
5.0

I really appreciate the service you're giving me . Excellent is the word ! Thank you !

joseph t.  |  Overall Experience 
Rating:
5.0

Manager on Duty, “Dee” was a great and helpful person! Very attentive and she ran the show! Big thanks to Dee for making this a great experience.

Manuel M.  |  Overall Experience 
Rating:
4.0

Everyone is courteous, friendly and extremely helpful, particularly the manager Omar.

FELICIA B.  |  Overall Experience 
Rating:
4.0

Some of the staff need to learn how to greet clientele and be cultural sensitive

john c.  |  Overall Experience 
Rating:
1.0

Danielle Davis did a great job. However, a coworker of hers was not able to match a storage price for a competitor and so I had to move all my stuff 5 miles away to a competitor for half the price.

David G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NABIHAH S.  |  Overall Experience 
Rating:
1.0

Thieves, ignorant, liars I will be reporting to the better business bureau

Richard W.  |  Overall Experience 
Rating:
5.0

VERY,VERY EXCEIIENT SERVICE!!!! THANK U ALL!!!!!

ARMILLIA L.  |  Overall Experience 
Rating:
5.0

Love Omar..best worker ever

Sadria E.  |  Overall Experience 
Rating:
5.0

The manager of this unit have his staff well trained,pleasant,helpful,freindly,and professional thank you do much

Dawn R.  |  Overall Experience 
Rating:
5.0

Thank you guys I appreciated your services. Your kindness was a plus. Thanks again.

GINETTE C.  |  Overall Experience 
Rating:
5.0

Bruce and his coworker were THE best at the storage unit in Elizabeth!! They went above and beyond with their service. I m so happy they were there to help.

Claudy M.  |  First Impressions 
Rating:
5.0

All my needs, concern and help was well answer by the manager, I’m extremely happy with the service I received.

Tedwin M.  |  First Impressions 
Rating:
5.0

Mr Omar is a “Rock Star” and knows how to hold down the fort. BIG UPS for the stellar optimum “Customized” customer service to him and the whole team for their patience and people skills.

Nadja B.  |  First Impressions 
Rating:
5.0

VERY!!!! VERY!!!! PLEASE WITH THE SERVICE!!!

ARMILLIA L.  |  First Impressions 
Rating:
5.0

All the staff was very helpful. A Great Team! Omar was great help when moving my stuff out of storage.

raziah m.  |  Overall Experience 
Rating:
5.0

Excellent service from helpful and kind employees. Very satisfied and happy to have had such a stress free experience.

kathleen m.  |  Overall Experience 
Rating:
5.0

I use this facility for truck rentals and storage. The staff at this location is very professional . They are eager to assist with any questions . I highly recommend this rental location.

Brendon B.  |  Overall Experience 
Rating:
5.0

I had a problem with my reservation, and the Manager went above and beyond to help me. He wasn’t even in the store at the time. But he turned my bad day from turning worst. Thank you very much

Raziah M.  |  First Impressions 
Rating:
5.0

Mr. Omar was very professional and very well manner, you can not ask for a better person very very sweet person.

Renee G.  |  First Impressions 
Rating:
5.0

Every employee of this facility was so kind, courteous and helpful Thank you all so much Jim Dodge

James D.  |  Overall Experience 
Rating:
5.0

Mr. Omar was always nice and helpful from the day I started until the day I ended. All other staff were also helpful, whenever I required assistance.

Corrin W.  |  Overall Experience 
Rating:
4.0

I had a very good experience with your service

Ran R.  |  Overall Experience 
Rating:
5.0

Manager Omar helped me and made the visit pleasant.

Rahjana W.  |  Reservation 
Rating:
5.0

Well I just want to say thank u to Omar the manager. He turned a bad situation in to a blessing.

Kim C.  |  Reservation 
Rating:
5.0

Staff was very professional and kind.

Jennifer H.  |  Reservation 
Rating:
3.0

The storage was too expensive....

Nykya H.  |  Overall Experience 
Rating:
3.0

I spoke to a guy named Omar and he got an attitude, even stopped listening to me on the phone when So was trying to explain to him my issue. I heard him talking to someone else while I was still talki

Brenda A.  |  Overall Experience 
Rating:
5.0

Omar is fantastic! He has great customer service and very professional.

Emmanuel M.  |  Overall Experience 
No reviews have been submitted for this location.

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