Customer Reviews for U-Haul Moving & Storage of Elizabeth

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Elizabeth

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Analie G. on

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delma g. on

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my order was canceled and I had to redo the entire reservation. Thankfully I called two days prior to scheduled pick-up and was able to re-do the entire process.

eduardo g. on

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Kevin K. on

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Cristina P. on

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SHAUN F. on

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Omar was very helpful and is a true example of service excellence.

CELESTINO L. on

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RALPH B. on

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They had me signing a paper taking a clean trailer. I made the guy go outside and the trailer was a mess. Debris in it and it had to be swept. Several dings on the fenders as well. Trailer door stuck on the way up. I watched one of their guys back a large (24'?) truck into another one. Wonder if a customer get charged or how much damage there was.

Kasan L. on

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Great Location always rent from here and they make sure I have my equipment as needed. Omar and his staff are excellent!

Jefferson J. on

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I had a great experience for my first U-haul rental. My only complaint was, my cost was way above the $19.99 or $19.95 sticker price. The general Manager on Board, Omar Sullivan was a class act.

SCHAQUILLE C. on

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Not overcharging customers for returning equipment 30 minutes late.

IVERY T. on

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michael l. on

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Very convenient to Newark.

RENEE H. on

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All the guys were very professional and helpful.

Brittany B. on

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NOSA O. on

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Erdwin R. on

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TERRENCE W. on

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The man that served me did an excelleent job in assisting me. He was very professional, knowledgable, and understanding.

maynor a. on

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DARRYL F. on

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Great customer service . The crew working there was great and very helpful. Keep up the good job .

mario c. on

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Find a better way to be more accurate with gas return

Sabrina F. on

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ALEXANDRE D. on

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ELIEZER M. on

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yvonne l. on

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My experience at this location was easy and stress free. Your customer service person, she was so nice and helpful when I came to pick up my Uhaul. I will recommend this location to my friends if they ever need your services in the future.

FRANK M. on

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the gentleman who issued the vehicle was awesome and went out of his way to help recommend equipment to help with my move, and the gentleman who prepped the vehicle mad sure that everything was operational before I left. great team! check in/returning the vehicle, was a breeze too.

Jessica L. on

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Hire new personal with intrapersonal and interpersonal skills. Not professional at all. Staff need to be trained on basic information of rental trucks. Very dissatisfied.

benigno p. on

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very good

MARY W. on

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Ira T. on

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I had asked questions concerning the truck I would be using, but the Uhaul representative not clear in his answers. In addition, the price I reserved the truck with online was different than what I was given at Uhaul. I was unaware that if I do not return the truck with 1/4 tank of gas, I would be charged $20-plus dollars. The experience prior to this was was a good one, but this experience was poor.

Lino D. on

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I've always rented here with no issues. This weekend i went to pick up the truck and the previous customer was 1 hr late with the truck that i was supose to rent. The customer then decided to keep the truck until Monday. There were no trucks in the lot. The manager Omar was very helpfull. He went way beyond to help me and resolved the issue within 1 hr.. I was very happy with the service.. Thank you Omar...

Virginia C. on

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Elizabeth M. on

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BENIGNO P. on

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Profesional, clean and afordable price.

GONSALO V. on

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Nada que comentar la mujer que me atendio en realidad es una gran persona con el cliente quede impresionado con la attencion que me presto

BENJAMIN H. on

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SARA F. on

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Tondia A. on

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Matthew D. on

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The guy who helped me was really knowledgeable and helpful. Definitely a manager quality person.

harvey b. on

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Oneida R. on

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I originally was sent to Newark 222 Clinton place to pick up a truck at 8am and uhaul was not even open so I called and they sent me to elizabeth who was amazing I was in and out

Randall T. on

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adalberto a. on

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Thank you customer services is the best keep hard work thank you so much

Edison C. on

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ANDRIA E. on

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Nelson D. on

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The auto trasnport i rented was beat up makes noise and looks to old

Isabella A. on

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Luz Stella P. on

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Tashona H. on

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Everything was great no recommendation

Daarinah f. on

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Thanks soooo much.. Omar was wonderful.. I will definitely recommend you guys

MARIO M. on

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El vehículo en malas condiviones

STEFAN J. on

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Great service . Mark , Derrell, and weddiy are the best. The helped us out when we really needed it.

Ogini S. on

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Marie E O. on

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ANDRIA E. on

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Nothin everyone was helpful

aviari s. on

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Anthony R. on

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Omar was particularly pleasant to deal with - I am very happy I had the pleasure of meeting him.

Cheryl W. on

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Dropped truck off after hours used the 24hr drop box

Belinda D. on

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vernon m. on

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Omar and mark were so good on there job there was no improvement. Excellent all around

WILLIAM P. on

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carmella d. on

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GHIA J. on

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Andre C. on

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Nice attendence.

ANGELYN B. on

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Angel M. on

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The customer representative knew his job well and was quick in handling the transaction. When I went to get my rental trailer, I noticed the trailer was bestdown. I saw a better maintained trailer. I asked to use it, but I was told "No" because someone was picking it up in 4 hours. I come late at night after closing to return my trailer and the nice trailer was sitting in the exact same place. The trailer I had, had issues with lowering the side fender and raising because of the bends on it fender. The trailer tirea were not balanced and at 50 mph my truck would shake. I know its not my vehicle, due to driving at 65mph without the trailer and not feeling anything.

FRED B. on

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Excellent service

FRED B. on

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STEVEN T. on

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Mike J. on

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Had reserved vehicle at this location ahead of time. When we arrived, there was no vehicle for us. Sent to another location, no vehicle for us. Went to another location and we finally had success. Don't know why you have scheduling ahead of time when the vehicle will not be there. Wasted 3 hours trying to get a vehicle when it should have been there at the get go. Very disappointed.

TAMARA D. on

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RAY D. on

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They knock me off my feet as soon as I walked into the door they all say good morning how are you the way they took care of me the way to handle the customers that was there they all up like kind of just smile has a good feeling when I walked in the establishment very good job

andria e. on

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The staff was very helpful good customer service ten stars????????????

william b. on

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melissa l. on

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I would like to take this opportunity to give a special thank you to Omar, the store manager at this U-Haul location. This is my second time interacting with Omar and each experience has been welcoming, pleasant and caring. Omar really made my move much more bearable. I even tried to give him a $20 tip as a thank you and Omar refused. He is such a kind person. Custmer Care is truly hard to find. I am glad it was found here with Omar. I will always recommend this U-haul location. Make sure you ask for Omar!!!

Vincent S. on

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Great quick service

LOREN K. on

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VICTORIA C. on

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Tamara D. on

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I placed an online reseveration. It still took a half hr to receive the truck. The gentleman who helped me seemed poorly trained in the rental department. I was charged for a doily they didn't even have available. When I bought it up, an adjustment was made, however, I ended being over charged. I have to wait 3-5 days for the charges to be correct or return to the store. More staff should be available at this location esp around the beginning and end of the month.

LUIZ N on

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good

JARROD H. on

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I need to call out the entire staff but Joanna in particular. This team worked together like a well oiled machine with a great deal of calm under pressure (as the store was very crowded.) Joanna was tasked with informing me that my rental had been canceled because I was late but not only was she compassionate; she presented me with other options and was able to accommodate my needs. I am thankful to this team for helping to make my move as smooth as possible.

jose n. on

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Catherine G on

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We arrived and Omar was so very helpful. He was so knowledgeable in all aspects. The way he multitasked and we did not feel slighted in any way. And his smile is infectious. Great Personality

JEVONN T on

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Great service

Franklin L on

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I want to thanks Omar Sullivan for his help, I`m very happy With such a great service.

esther c on

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Omar was great .. Very friendly and super helpful. I would recommend him to everyone !!

DAISY S on

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Great customer service and super friendly staff. The manager Omar was extremely helpful!

lee s on

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Everything was awesome!

ERILINE P on

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They one of the staff name Omar was very helpful.

REGINIA D on

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Great place for your storage needs...it was for me128522

SUSAN G on

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They did not have the unit we reserved, but Omar was very helpful and worked to make sure that we were satisfied. Appreciate his excellent customer service skills.

KERI-DEAN S on

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You guys did good

CORINNA K on

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There were mice.

NOAH S on

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Facility condition and service provides was good. No issues.

LEYDA Q on

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Beware!!! Incredibly misleading sales people and completely over priced. I`m moving out asap!

CHANDRA G on

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Rodent infested. Severely overcharge on truck rental. Staff needs better training diversity.

CAROLINE G on

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generally positive, although they forgot to take me out of the system when I moved out and so I continued to receive bills in the month after I had moved. When I called they fixed it.

ROLF F on

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Very helpful and super friendly!

YAHKYMA G on

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Excellent and friendly

THERESA G on

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I was billed after removing my items from storage unit. Other than that my experience was good.

MICHELE M on

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I found 2 dead mice in the unit. An add`l payment was taken from my account after I moved out. I`m still waiting for the money to be returned.

ANA MARIA L on

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Yes recommend, it was clean, convenient access and knowledgeable staff

VEDIKA L on

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This was my first experience with UHaul. Brilliant service throughout - simply impressed, especially with your Elizabeth 07302 staff. Thank you!

ATIYYA S P on

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Customer service was great.

PHILLISA R on

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The facility was well maintained and secure and the staff was always very helpful

MICHELLE E on

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The facility was neat and clean and very professional

MARY T on

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no comment

MABLE M on

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The staff was great, place is well lit and secure, the only bad thing about this facility is there`s no elevator to bring your belongings in and the steps can get a bit much to someone with asthma.

ANTONETTE D on

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Things were stolen out of my storage unit. When I called, I was told my unit didn`t looked tampered with like I was lying when I know what I own.

REGINA D on

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Price for rental is to expensive.

PIUS P on

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The service was ok, the reps can be more friendly and act like they love or like the job.

CAROLYN V on

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For $10 only, we were able to have 24 hr access to our storage unit.

NORMAN EDWARD S on

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Very friendly and Curtis staff. I would highly recommend them.

CAROLYN V on

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Wonderful staff! It was a pleasure renting from them.

KAREN P on

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The facility is well kept, staff is very friendly.

RINA V on

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Easy access not burocratic stress was great. Very practical. Thanks.

JORGE C on

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Great service

SANDRA R on

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I was charged a $10 fee to have 24 hour access despite me receiving a letter stating that it was supposed to be free as part of my storage agreement.

KISHORE Y on

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Very good. Very friendly staff.

PATRICK V on

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Great staff. Friendly and very professional.

ROBERT L on

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xoxo

PATRICK V on

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Great friendly and professional. Excellent customer service experience.

SANJAY J on

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you guys ROCKS!!!!

NORMA F on

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Overall great experience!

REID U on

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Everything was Great!

LISA R on

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I wouldnt change a thing. Customer service was superior.

HELENA R on

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My rental unit is on the top level of the facility and I am extremely disappointed to find that there is no way to get there except by STAIRS. No elevator. REALLY!

KIM W on

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the staff was very courteous and friendly thank you

DEREK L on

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Did not like having pest traps in my unit, could have used a light to see inside the unit otherwise great experience - easy to get in and out and facility was safe and felt clean overall

MELISSA C on

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I would prefer the ACCESS hours to extend into the evening on Sundays, being that it`s more convenient for people to move on the weekends rather than during the week.

DEREK L on

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Clerk was very friendly and helpful, storage was easy to access and appears safe because it is indoors storage unit could have been cleaner

KATHERINE A P on

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It was fine.

MAYURESH S on

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The hours need to be longer

ALISHA F on

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They are impossible to get ahold of. I tried to contact U-Haul in Elizabeth NJ for 4 days before I finally got someone to pick up my boxes.

LAWRENCE S on

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wasn`t told about all the fees upfront. also had problems due in payment due to a hold placed on my account which i was told wouldn`t be resolved for 5 days, but the hold was lifted that day.

DAVID S on

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friendly staff and on time delivery

PIUS P on

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The customer service was outstanding and the manager went above and beyound to make sure my move was nice and easy.

MICHAEL A on

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It was very good!

DONALD L on

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Very, very good. The young lady at the counter was lovely!

GRETCHEN P on

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very clean. everyone very professional.

MEISHA JOVONE F on

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The store was clean but I never get in touch with someone from the actually store when calling.

CHRISTINE V A on

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Dawn and her staff have always been helpful and friendly. I`ve had storage at this facility since 2007. Thanks everyone,

FLAVIO F on

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Very good customer service, I`m very happy. Thanks

CHRISTINE V A on

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The young lady who took care of me was extremely nice. Matter of fact, each time I visit the facility or call in to make payment I`ve had no problems.

SHEMIK M F on

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Upon obtaining a storage unit, I was under the assumption that this facility was secure. My storage unit was broken into.