Customer Reviews for U-Haul Moving & Storage of Elizabeth

Omar, the store AM, always assists with a smile.

Omar the store AM is awesome.

Teams work friendly people took their time to assist me best place to rent from

Nothing to say everything was ok with my experience

THIS LOCATION IS ONE OF THE BEST IN THE WORLD 🌎!!! staff is always friendly, Professional, and SERVICE, with a smile 😃 The manager Omar and his team,Bruce,Adrian, Ali,and so much more. Great customer service 👏👌

Let Omar do his job he's amazing

Vehicles run very hard

I was and am very happy with my rental experience.

Truck had trash in it. Truck was in rough condition: engine struggled, lacking power. Almost 100k miles on odometer but felt and sounded way worse. Staff was very friendly and efficient for pickup and return despite a very busy day.

None

They should offer more mileage or at least a choice instead of being hit with another bill later it will be better for both parties.

Inside the trucks could be disinfected, but other than that no complaints. I've bever had an issue renting from this location.

Should advertise for Friday and Saturday rentals $1.99 per mileper mile

The service was great. I was greeted as soon as I walked in and Omar let me know he would be with me as soon as he finished with the other customer. Acknowledging customers is important. He was professional, detailed and friendly. Made my chevk out experience very pleasant.

The customer service rep was very friendly and inviting.

Very positive experience. Very courteous personnel and well stocked facility.

Everything went well and the process was smooth.

The workers here never give you the accurate information. It seems the only person who knows what's going on is the manager Omar. If you want to get the correct info on your rental overall I suggest you go to him..Other than that I love this location

TY,AGAIN, ,UHAUL, SERVICE AT THIS LOCATION IS AWESOME!!! THANKS!!! The manager Omar and his PROFESSIONAL STAFF, ALWAYS SERVICE WITH A SMILE 😃!!! TY

They were helpful and patient Keep up the good work thanks adai

Omar, the GM, is an extra courtesy, enthusiastic, and greeted me with a big smile throughout my whole transaction. I will continue to rent from this location as long as Omar continues to work there.

Need to be better cleaned.

The equipment we ordered was not available at the local place. They did arrange for an alternate pickup not all that far away. Unfortunately the movers we hired through uhaul never showed up or contacted us. So I don't recommend using uhual for moving help.

The truck's cabin smelled like a wet dog. Horrible. The rest was ok.

Communication is missing, staff fail to mention critical details. Staff fail to answer questions. I called and made a reservation for the 22, which was later canceled by the staff with out notifying me. That wasted 2 whole hours of my already hectic life, since I had to call customer service and sit on hold for 30 minutes to find out whats going on with my reservation I scheduled for 7pm. (All of which could have been avoided if the staff cared to notify me do I could reschedule the reservation or go to another location and reserve the vehicle.) Then on the following day once everything was fixed, the staff gave me the key and said have a safe trip or whatever. (Mind you its about 6:30pm and the location closes at 7pm. Do I said to the guy, "what exactly am I supposed to do when I return it?" He goes oh yeah, let me show you, follow me.) He then mentioned if I didn't follow those steps when returning the truck I would be charged $20 extra dollars. (I think thats information I would want to know, im not really in the throwing money away lifestyle. Then on a number of occasions, I asked different members of the staff, what's the difference with dropping the truck off while the location is open compared to doing the U-share program. They told me nothing its all the same, I asked what about the rate, or the money would that be the same. Then I was again told yes. Only to find out from U- haul later that even while reading the email they sent me or the contract if the drop the truck off after hours it would a $20 charge. It was too much of a hassle at a bad time. Communication really is key.

Your staff were extremely friendly and helpful, both at pick up and drop off. Outstanding crew! The plastic boxes I picked up were not clean. Also, it's hard to figure out where to park the car when you arrive. You need some parking spots upfront.

Nice and respectful

The gentleman who helped me check in in Elizabeth was so nice and helpful! I've never had such great customer service at any uhaul location ever.

clean the trucks.

Thanks for the good service. The personal in charge was very nice and knowledgeable about the work needed to be done.

Everthing was great except when i looked at my bill i was charged $21.33 for a late fee when i actually returned the truck 30 mins prior. Can you look into this for me please. My call back number is 347-724-7542 andrewbisram@aol.com

I reserved my 10' truck two weeks ago and it wasn't there when we went to pick it up. We made the reservation at this location for the following weekend and when we arrived it was a van. There were 0 apologies, offers of a discount for 2 weekends of mishaps. We paid full price for the truck, and there were a lot of inconveniences due to the issues. They said this is Uhauls policy to book everything even if they can't accommodate the reservation. I don't understand this policy as it makes the front desk person have to deal with handing down policies to Frustrated customers. It was a big disappointment and expensive for just a Van.

Me dijeron que me cobrarían 63 dólares y luego me sacaron 18 dólares más sin ninguna explicacion

Fix your trucks! My truck randomly died in the middle of the road!

Very nice the people. Very good assistance.

truck was spotless. The staff was friendly and helpful. What a great staff you have there.

Fast friendly pick up. Truck was super clean. Would pick up from here again.

I have no complaints or suggestions at this time.

The computer system crashed on the day that I was scheduled to pick a bedroom. When I arrived to the place, the seller had another appointment to keep, and was not there. So U-haul mediocre service cost nearly three hundred dollars. I don't look forward to using U-haul or ever recommend their service to anyone. Quite frankly, I was appalled by the mediocre service provided by U-haul.

Trucked stalled in road three times. Needs to be checked

THANKS TO UHAUL MANAGER OMAR ,THE TEAM LEADER AT THIS LOCATION. THE BEST COSTOMER SERVICES, AND I ALWAYS SEND PEOPLE THERE!!! THEY'RE THE BEST!!! TY UHAUL!!!

It would be helpful to notify the customer the business hours and explain what to do after hours instead of being charged extra without knowing.

I definitely think you guys went to far with the final price. 400$ for 24 hrs rental with 150 miles. Senseless but good luck with your next client. 🖕🏾

Keep up the good work.

I love this uhaul location. The manager Omar is friendly and excellent . Always ready to help you

Staff were very accommodating and extremely helpful and supportive. They solved my many issues with the reservation and went above and beyond to help me with my move and storage problems. They stayed after hours to help and accommodate my needs.

LOVE YOU GUYS

The office is very clean and neat, employees are wonderful, especially the manager’ Omar, attended to all the customers in a professional manner. I moved all of my business transactions to them. I recommend this office.

I really appreciate the service you're giving me . Excellent is the word ! Thank you !

Manager on Duty, “Dee” was a great and helpful person! Very attentive and she ran the show! Big thanks to Dee for making this a great experience.

Everyone is courteous, friendly and extremely helpful, particularly the manager Omar.

Some of the staff need to learn how to greet clientele and be cultural sensitive

Danielle Davis did a great job. However, a coworker of hers was not able to match a storage price for a competitor and so I had to move all my stuff 5 miles away to a competitor for half the price.

Thieves, ignorant, liars I will be reporting to the better business bureau

VERY,VERY EXCEIIENT SERVICE!!!! THANK U ALL!!!!!

Love Omar..best worker ever

The manager of this unit have his staff well trained,pleasant,helpful,freindly,and professional thank you do much

Thank you guys I appreciated your services. Your kindness was a plus. Thanks again.

Bruce and his coworker were THE best at the storage unit in Elizabeth!! They went above and beyond with their service. I m so happy they were there to help.

All my needs, concern and help was well answer by the manager, I’m extremely happy with the service I received.

Mr Omar is a “Rock Star” and knows how to hold down the fort. BIG UPS for the stellar optimum “Customized” customer service to him and the whole team for their patience and people skills.

VERY!!!! VERY!!!! PLEASE WITH THE SERVICE!!!

All the staff was very helpful. A Great Team! Omar was great help when moving my stuff out of storage.

Excellent service from helpful and kind employees. Very satisfied and happy to have had such a stress free experience.

I use this facility for truck rentals and storage. The staff at this location is very professional . They are eager to assist with any questions . I highly recommend this rental location.

I had a problem with my reservation, and the Manager went above and beyond to help me. He wasn’t even in the store at the time. But he turned my bad day from turning worst. Thank you very much

Mr. Omar was very professional and very well manner, you can not ask for a better person very very sweet person.

Every employee of this facility was so kind, courteous and helpful Thank you all so much Jim Dodge

Mr. Omar was always nice and helpful from the day I started until the day I ended. All other staff were also helpful, whenever I required assistance.

I had a very good experience with your service

Manager Omar helped me and made the visit pleasant.

Well I just want to say thank u to Omar the manager. He turned a bad situation in to a blessing.

Staff was very professional and kind.

The storage was too expensive....

I spoke to a guy named Omar and he got an attitude, even stopped listening to me on the phone when So was trying to explain to him my issue. I heard him talking to someone else while I was still talki

Omar is fantastic! He has great customer service and very professional.