Customer Reviews for U-Haul Moving & Storage of Elizabeth
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Elizabeth
Mark C. on
Better transparency with the rates. $2 mile is heavy. Had I known, may have moved things around.
Ian F. on
Perfect. Young guy who looked after the trailer return was excellent
JOSE F. on
Very good
heidi h. on
Customer service its bad. I would not recommend this location to anyone. They treat people bad. Unless you black.
TERUMI H. on
Drop off needs to improve. Stood in the equipment for about 15 minutes and no one ever came out. After the 15 minutes I ended up checking out through the website.
Daria S. on
Omar was great I will be back
Gabriel G. on
Omar. Very nice person. He understand customers needs. Very Helpful!
Lester W. on
I made a reservation online yesterday for a cargo van but when I arrived at the location I was told that my reservation was for a 10ft truck. I showed the rep my confirmation email and was then told very bluntly that instead of correcting their records that they had to start a brand new reservation for a “walk in” that took 20 minutes even though all of my information was previously submitted. I received no apology for the inconvenience nor a concession of changing the time the vehicle was due back although the delay was not my fault. Finally, my final total was $10 more than my initial quote even though I drove less miles and used the vehicle for an hour less than the original projected time. Very disappointed in this experience.
Marcus M. on
Great people
Marie P. on
I was charged a damage fee for a bumper scratch that I know I did not accrue. I dropped the vehicle off after hours and since I was unable to do a walk through upon return, I feel I was taken advantage of and assigned a fee for alleged damage I was not responsible for. I would not recommend this location for that reason and also the staff was not very friendly.
Kimberly F. on
Biggest scam ever!
Krystal W. on
First of all my Ubox never arrived on the date I was guaranteed ! Second when it did arrive it was missing the lock I had put on it , items are missing . There is a claim open right now. It never again will I use this company or speak highly of it !
ELSIE V. on
Gave a email the day before to remember that you have a truck coming
ODINI P. on
All so good guys tks
angela h. on
Did not like that the truck was empty and it was not a good ride
jose p. on
nothing else
Wayne G. on
Workers were very detailed, and professional, customers in and out , keep up good work.
larry f. on
Very good people , nice
Yulonda W. on
OMAR and his staff, simply put, were amazing! We were two (2) (old) ladies, who had a big task in front of us. OMAR, the beautiful young lady and the young men were encouraging. They knew what we needed. They gave us good directions, because they knew the area. Most of all they made us feel like family. The move was arduous, strenuous and long, but knowing that OMAR, and the U-Haul on Sherman had our back took the sting out and gave us a peaceful feeling. AND, I think they really liked two (2) good looking old ladies. Please say THANX for us!
Shawn G. on
Everything went great customer service was outstanding, was in and out in minutes.
Alhassana J. on
100
edward c. on
Keep doing what your doing
Nadja B. on
Mr Omar is a “Rock Star” and knows how to hold down the fort. BIG UPS for the stellar optimum “Customized” customer service to him and the whole team for their patience and people skills.
Juan H. on
Very great service, these people are awesome
Nadja B. on
Mr Omar was very courteous and costumer service was on point!!! Very professional staff and place is very clean and well maintained. Kudos to management and UHaul for a great customer experience!
Angelina M. on
Always Get great service at the Elizabeth Uhua Station .
Jenny L. on
Tremendous service! Courteous, friendly and knowledgeable.
Alba F. on
very nice team working
chris s. on
Nothing can be done to be improved! Omar was very professional I set up an appointment for the truck I got there they had a bigger truck then I expected there was gas in the trucks it was clean. I didn’t have to wait. This was an amazing experience, to say the least.
MICHELLE A. on
Everything and everyone was great
Moussa O. on
After buying gas to the level I took the truck, I was still charged $8 .
Sade D. on
General Manager was polite and helpful.
ARMILLIA L. on
VERY!!!! VERY!!!! PLEASE WITH THE SERVICE!!!
Marie L. on
So far so good! No actions need to be taken for this moment.
Idaliz R. on
Nothing it was great
Onaray C. on
Customer service was great. I deeply appreciate the staff and manager for helping me!
Marco G. on
Nothing
Renee S. on
Quick and friendly. Efficient, knowledgeable. Emailed details.
darin w. on
To God Be All The Glory. The service we have received since changing to this location has been excellent experience. Thanks to Omar.
Jennifer H. on
Everything was convenient , the staff was overall professional & knowledgeable in their services, I'm greatly satisfied with the service i received.Ms.Hall
Nichole M. on
They didn’t even pull the truck up for me they made me pull it out in between other trucks
Jerome C. on
The employee who helped me was very courteous and professsional took me to my vehicle and off I went. Excellent service.
raziah m. on
All the staff was very helpful. A Great Team! Omar was great help when moving my stuff out of storage.
Jordan K. on
The employees were so unprofessional. When I called the employee was talking to another employee and while I was talking he says "ok" And hangs up on me!
Maria R. on
We were never told whe had to pay for miles. At the end we paid more than 200 dollars in miles. Staff should let you know about those chargea.
Rahsaan H. on
Everything met my expectations.
Sylvia D. on
Great and quick service
Ethan J. on
Great management dictates great performance; continue providing the same excellence in service.
Timothy H. on
Nothing
Joseph M. on
The staff was extremely friendly and helpful. Thank you Omar for making this an easy experience as moving can be frustrating sometimes. Will definitely come back to this location.
Yanira O. on
I can't respond because I was just dropping off a rental but I have rented from them in the past and they were professional and informative.
Marcus D. on
I just want to say that when I dropped off the trailer after hours. This place had a well lite parking area. And a crew full of Tow truck drivers that work overnight. A few came out helped me back the trailer in and helped me unload it. Also advised me that the Rep Jenn will close out the contract in the morning and I will receive a follow up call if any money is owed. Sure enough. The next day Jenn called and advised me I had an outstanding balance of 106.00 and to avoid being on a “red bar” list (or something like that) to make the payment with in 5 business days , we’ll I was there same day with payment. Finally nice to see that there is a place I can trust and has knowledge about the equipment. The guy Angel even showed me some tricks with the trailer that the Elizabeth one I rented it from didn’t bother to show me. Thanks C.E.S. You will be seeing me again!
kathleen m. on
Excellent service from helpful and kind employees. Very satisfied and happy to have had such a stress free experience.
Brendon B. on
I use this facility for truck rentals and storage. The staff at this location is very professional . They are eager to assist with any questions . I highly recommend this rental location.
Raziah M. on
I had a problem with my reservation, and the Manager went above and beyond to help me. He wasn’t even in the store at the time. But he turned my bad day from turning worst. Thank you very much
Renee G. on
Mr. Omar was very professional and very well manner, you can not ask for a better person very very sweet person.
James D. on
Every employee of this facility was so kind, courteous and helpful Thank you all so much Jim Dodge
Corrin W. on
Mr. Omar was always nice and helpful from the day I started until the day I ended. All other staff were also helpful, whenever I required assistance.
Ran R. on
I had a very good experience with your service
Rahjana W. on
Manager Omar helped me and made the visit pleasant.
Kim C. on
Well I just want to say thank u to Omar the manager. He turned a bad situation in to a blessing.
Jennifer H. on
Staff was very professional and kind.
Nykya H. on
The storage was too expensive....
Brenda A. on
I spoke to a guy named Omar and he got an attitude, even stopped listening to me on the phone when So was trying to explain to him my issue. I heard him talking to someone else while I was still talki
Emmanuel M. on
Omar is fantastic! He has great customer service and very professional.