Omer is very awesome guy and helpful also my last days yesterday and there was yung lady her forgotten her name she was very helpful and kind ty guys appricat3d i.wills.ee back soon
AHMADULLAH K | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Elizabeth
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy at the Elizabeth nj location made it exceptional but the prices are ridiculous. I think uhaul is taking advantage of the economy at this point
Lamar N | Overall ExperienceStaff is wonderful
ANGELA W | First ImpressionsEverything is good don’t need any changes now
Cleveland MRear Back shocks rear back shocks. Need replacement. ASAP
RONALD W👍🏾
George JOmar Sullivan was amazing. He was courteous, pleasant, and professional. He answered all of my questions and made the experience pleasant at a time when I was stressed out about moving. Thanks Omar!
Anthony MToday the system was down but the General Manager Omar was not helpful at all. He didn’t offer any solutions to resolve the issue. I had to call customer service and they were able to help me. Omar can improve to how he treats customers.
David KOmar Sullivan was amazing. He was courteous, pleasant, and professional. He answered all of my questions and made the experience pleasant at a time when I was stressed out about moving. Thanks Omar!
Anthony M👍🏾
GEORGE JToday the system was down but the General Manager Omar was not helpful at all. He didn’t offer any solutions to resolve the issue. I had to call customer service and they were able to help me. Omar can improve to how he treats customers.
David KRear Back shocks rear back shocks. Need replacement. ASAP
RONALD WEverything is good don’t need any changes now
CLEVELAND MVery happy with service
Beatriz s | First ImpressionsGreat costumer service
Raul FIt was raining but there was no flexibility in returning truck. This can be done differently.
David AI've visited other locations only to go back to this location. Mr. Omar is always professional. I live in Irvington right around the corner from one. Boy oh boy won't do that again.
Latanya COmar has great customer service. I would recommend this location to everyone
Latonya JIt's very good very clean
ANTON Snull
JULIO Qnull
Simone LNothing to do better, you have excellent customer service at the location
Mostafa YBravo to this location 👠good job to all.
Laszlo Vnull
ANDRE OAlways a great experience. Omar and team keep up the good work
Latanya Cnull
WALTER Snull
EDWARDO Pnull
RANISHA Inull
Latanya COmar and team great customer service
Latanya CThe employees are very nice to work with and polite.
CLEMENT OVery professional and friendly staff
Tracy RI was charged extra for not replenishing the fuel even though I put in more gas than I took it. I complained about it when I was given the receipt and the associate by name Isaiah who prepared the receipt told me I didn't put back the gas and argued with me extensively which wasn't a nice scene.I have been patronizing this location for a long time and have not received such a poor experience with any associate. The location manager, Omar is such a great manager but the service I had with Isaiah was extremely poor on this day.
ERIC Enull
Giancarlo BThe staff that assisted me wtih the rental was very hospitable and professional. The rental process was quick and the return was also quick. The Van was clean and in good condition. I had a very good experience with this rental. Thank you for the courtesy
ADETOKUNBO OVery professional and friendly staff
TRACY RBravo to this location 👏 good job to all.
LASZLO VAlways a great experience. Omar and team keep up the good work
ENNIS CThe staff A1 but my stuff mildewed the facility doesn't get air. I sweat profusely when I'm there and hard to breath. The facility is very good but your things shouldn't be destroyed while being secured.
Danny B | Overall ExperienceIt was raining but there was no flexibility in returning truck. This can be done differently.
JOHN VI want to thank the wonderful people at this location for making a time in my life that is exactly stressful a bliss both the guy and the girl that was attending the trucks were wonderful. Thank you and keep being fabulous
GYNA JI was charged extra for not replenishing the fuel even though I put in more gas than I took it. I complained about it when I was given the receipt and the associate by name Isaiah who prepared the receipt told me I didn’t put back the gas and argued with me extensively which wasn’t a nice scene. I have been patronizing this location for a long time and have not received such a poor experience with any associate. The location manager, Omar is such a great manager but the service I had with Isaiah was extremely poor on this day.
ERIC ENothing to do better, you have excellent customer service at the location
MOSTAFA YI've visited other locations only to go back to this location. Mr. Omar is always professional. I live in Irvington right around the corner from one. Boy oh boy won't do that again.
Latanya CThe staff that assisted me wtih the rental was very hospitable and professional. The rental process was quick and the return was also quick. The Van was clean and in good condition. I had a very good experience with this rental. Thank you for the courtesy
ADETOKUNBO OThe employees are very nice to work with and polite.
CLEMENT OOmar and team great customer service
ENNIS CGreat staff. Goes above and beyond for their customers. Would recommend 100%
LOREEN F | First ImpressionsOmar has great customer service. I would recommend this location to everyone
Latonya JIt’s very good very clean
Anton SMuy buena atención y seguridad
CRISTIAN P | Overall ExperienceI did drop off keys in the box no body was there at that time. Thanks
Jimmy LI think you have to do service in the cars
JERRY ENothing
DAVID ROmar nice guy
CALVIN LNothing- There was no personal interaction.However drop off was very smooth and Excellent
Rodney FAll 3 people working there were EXCELLENT. The bathroom super clean and smelling good. Upon entrance smell was great also.
Yanina CAfter making a rental reservation at another location and being unable to pick up the vehicle, I went to this location, just 5 minutes away from the initial place, and the crew went above and beyond. The only downside is that there is no parking on-site.
JOSE CWhen I called customer service for drop off location in Linden, NJ, I was sent to Elizabeth, NJ. At drop off location they told me I exceeded miles limit and charged me extra $14. But I have photos of mileage before and after, so will try to get a refund. This is horrible how they're trying to cheat!
ulaina lOne of the headlights were out and we got pulled over.
SOHEL Mtruck with lift gate
EDWARDO PHi, Your services are ok but your daily rates for the weekend are expensive.
SAMUEL AYoung Man did excellent job ….I want to Thank him Outstanding Service …. Very polite & Very Helpful Understanding
SHRONDA MPersonal bilingue
FREDDY CGood Job
CARLOS BGiven coupons
MOSTAFA YWe love to e U-Haul 24/7 thank you!! Very useful
SREGOR LNothing
JEFFREY BShermon ave Elizabeth is the best
LATANYA CNothing... Everything is just fine 😊
KEITH HWith all the things that could go wrong being homeless and finally finding you somewhere to live U-Haul Sherman Avenue they understood what was going on with me and they work with me I really appreciate them I hope somebody besides me gets to read this ..
teresa h | Overall ExperienceMr. Omar and team are amazing
Latanya C | Overall ExperienceFrom VA to New Jersey I’ve had Great encounters the employees at U-Haul… I wish I could remember everyone name…But the customer service was top tier… and Omar was excellent…
Yvonne J | First ImpressionsAll the workers was amazing. They all had great customer service. Very pleasant
Jessica R | Overall ExperienceMy unit didn’t have light I guess bulb blew and was never replaced other then that I was pleased
Jacquetta T | Overall ExperienceStaff is very nice and attentive, well versed in Uhaul services and extremely courteous while working with customers.
SUZETTE D | First ImpressionsVery helpful people I will recommend to all my friends
Arturo P | Overall ExperienceOmar and staff will always be my family I love you guys and I appreciate you guys so much ❤️ Omar is a true leader 👏 🙌 he is a great boss and he is well r respected by his peers . They all deserve raises
Derix N | Overall ExperienceRude front desk. Wouldn’t let me close my account. Over charged me! Yelled at me - scary people
Traci C | Overall ExperienceOne of the best and clean U-Haul dealer in the area
Arturo P | First ImpressionsOmar and his exceptional team consistently exceeded expectations during my time with their storage service. Omar's professionalism and charismatic leadership create a harmonious environment, reflecting in the outstanding service provided by his staff. Kudos for a top-notch experience! I recommend their facility like yesterday and it’s the cleanest U-Haul that I’ve ever seen!
christina c | Overall ExperienceOmar is amazing at his job
Melanie J | Overall ExperienceWell Organized Proffessionals
Darrell B | Online Move InManagement and All employees have been very helpful throughout the time I was a customer at this facility. Shout out to Omar he has truly been a blessing. Looking forward to future endeavors
Sheneka P | Overall ExperienceThey did a great job I would use them again and I will tell my friend about them Excellent job
Rene G | First ImpressionsThe lockers should be cleaned before renting
Julius D | Online Move InThe MANAGER OMAR was EXTREMELY SUPPORTIVE and COMMUNICATED Will THROUGHOUT MY STORAGE USAGE TIME. THE REST of THE STAFF was EQUALLY PLEASANT To WORK WITH. KEEP UP THE GOOD WORK!!!
derrick m | Overall ExperienceOmar is a great asset to U-Haul
Narcissus M | Overall ExperienceI was not dissatisfied with facility, but the fact that The person checking me in did not know U-Haul policies was problematic. I was charged for the first month’s rent even though I came from out of state. I was told it would be credited and it wasn’t in a timely manner. Also, I surrender the truck and keys to the agent at the facility on January 18th but it was not recorded. I later received calls saying that U-Haul was going to report the truck stolen. I think if the gentleman who serve me was more knowledgeable, it would’ve alleviated a lot of subsequent headaches. At close out, I told the gentleman at the desk that there was a payment dispute regarding the first month rent, and that I was there to close out. The gentleman did the clothes out, which turned out to create more work for Omar Sullivan. Other than that I was satisfied with the service in the facility. Thank you for your assistance.
rosemary m | Overall ExperienceGreat customer service
MICHELLE R | First ImpressionsGreat customer service manager Omar is the best. I would definitely recommend.
SHAKERAH S | First ImpressionsGreat customer service!
Maria M | Overall ExperienceThe staff there are GREAT... Especially the Manager Omar, who goes out of his way to help me and everyone that was there... Kudos to Omar and his staff.....
nancy j | Overall ExperienceThe staff is very friendly and very helpful, They took CUSTOMER SERVICE to a whole different level I would recommend this U-Haul to everyone
Audwin C | First ImpressionsYou guys did good. Thank you.
THOMAS A | Overall ExperienceThe guy Omar was very helpful and mannerable.
Ronald A | First ImpressionsOmar and the staff was excellent. They truly Work with you.
Cortelia T | First ImpressionsElijah was great. Very professional and was so patient.
wesly m | Overall ExperienceBest staff ever. Big thanks to Omar. The rest of the staff are very helpful all deserve to he recognized.
JONATHAN S | Overall ExperienceOmar is great!!!! Nice courtesy and very helpful
Ebonie M | Online Move InI orderd the wrong size for storage. But manager at the Elizabeth location assisted me, was kind understanding canceled the uhaul and helped me go to another location in Hillside, NJ. Everyone was great, caring, helpful accommodating. Very happy with Elizabeth and the Hillside location staff.
susan s | Online Move InI love the genuine help.
SHAKERAH S | First ImpressionsThe customer service was outstanding!
Juanita B | Online Move InThe staff was professional and always willing to lend a helping hand. Kudos to the managerial staff (Omar) always knowledgeable of the company policies and products. I definitely recommend.
SHAKERAH S | First ImpressionsBest storage unit ever. Clean,Reliable, knowledgeable, friendly and ready to meet all of your moving needs.
Felicia B | Online Move InExcellent customer service a very pleasant staff.
Marilyn M | Online Move InBest Uhaul I have ever visited. The service and kindness of the gentlemen in this location is top notch!
Sheena M | Online Move InVery friendly staff,,, excellent service, love it
Mauricio L | Online Move InVery professional staff and very helpful
MAHUMMAD J | Overall ExperienceGreat Customer Service!!!
Douglas M | First ImpressionsCompare to other facilities I would have returned to the one storage place I experienced in the past because of reasonable prices and not over charging but due to the fact that I didn’t want to move my things out and start something new I stayed until I was leaving for good but thank you
valerie j | Overall ExperienceOmar was amazing! He was very helpful and made my transition both in out of the unit smooth. :) He’s a true gem.
April S | Overall ExperienceThe staff was always helpful. And Mr. Omar was very helpful and knowledgeable. When I needed help for on line paying all the staff was very helpful. I would like to give a special thanks to Mr Omar he always was very kind and well spoken when I needed help. Thanks Uhaul for caring for my things for 9years
WANDA D | Overall ExperienceGood service just only stairs no elevator
Deja A | Online Move InI was given an incorrect locker originally. Then given a unit on the second floor with no elevator. I will not be using my unit.
Roshni S | First ImpressionsVery nice and professional
Hilda A | Overall ExperienceExcelente servicio. Muy eficiente y diligente. Precio excelente.
LUIS C | Overall ExperienceExcellent polite service. People at front desk are very friendly.
LUIS C | First ImpressionsThe entire staff was truly pleasant at all times. Omar stood out the most with his customer service, respect and always with a smile. Again I thank the entire staff for their respect and courtesy.
Theresa S | Overall ExperienceAssociate Bruce Caballero was very helpful and friendly
CARLOS T | Overall ExperienceI booked a self-storage location to find out the date on the move the location was close. Needless to say I had to find another location to store my stuff for double the price of what I order. This experience let me felt cheated and blindsided.
CARLOS T | First ImpressionsVery helpful staff they go above and beyond for you
floyd m | Overall ExperienceI had a cancellation at the last minute from Uhaul Hillside. I was terrified. However, Omar the representative from Uhaul Elizabeth saved the day. He was able to get me a available unit at the Elizabeth Uhaul storage and charge me the same rate of the unit that I was supposed to get in Hillside. Now that’s, EXCELLENT CUSTOMER SERVICE!
April S | First ImpressionsOmar, the store AM, always assists with a smile.
PEGGIE M | Overall ExperienceOmar the store AM is awesome.
PEGGIE M | First ImpressionsTeams work friendly people took their time to assist me best place to rent from
regine C | First ImpressionsOmar, the GM, is an extra courtesy, enthusiastic, and greeted me with a big smile throughout my whole transaction. I will continue to rent from this location as long as Omar continues to work there.
PEGGIE M | First ImpressionsStaff were very accommodating and extremely helpful and supportive. They solved my many issues with the reservation and went above and beyond to help me with my move and storage problems. They stayed after hours to help and accommodate my needs.
Viryuana M | First ImpressionsLOVE YOU GUYS
CHRISTINA L | Overall ExperienceThe office is very clean and neat, employees are wonderful, especially the manager’ Omar, attended to all the customers in a professional manner. I moved all of my business transactions to them. I recommend this office.
Shola O | First ImpressionsI really appreciate the service you're giving me . Excellent is the word ! Thank you !
joseph t | Overall ExperienceManager on Duty, “Dee” was a great and helpful person! Very attentive and she ran the show! Big thanks to Dee for making this a great experience.
Manuel M | Overall ExperienceEveryone is courteous, friendly and extremely helpful, particularly the manager Omar.
FELICIA B | Overall ExperienceSome of the staff need to learn how to greet clientele and be cultural sensitive
john c | Overall ExperienceDanielle Davis did a great job. However, a coworker of hers was not able to match a storage price for a competitor and so I had to move all my stuff 5 miles away to a competitor for half the price.
David G | Overall ExperienceThieves, ignorant, liars I will be reporting to the better business bureau
Richard W | Overall ExperienceVERY,VERY EXCEIIENT SERVICE!!!! THANK U ALL!!!!!
ARMILLIA L | Overall ExperienceLove Omar..best worker ever
Sadria E | Overall ExperienceThe manager of this unit have his staff well trained,pleasant,helpful,freindly,and professional thank you do much
Dawn R | Overall ExperienceThank you guys I appreciated your services. Your kindness was a plus. Thanks again.
GINETTE C | Overall ExperienceBruce and his coworker were THE best at the storage unit in Elizabeth!! They went above and beyond with their service. I m so happy they were there to help.
Claudy M | First ImpressionsAll my needs, concern and help was well answer by the manager, I’m extremely happy with the service I received.
Tedwin M | First ImpressionsMr Omar is a “Rock Star” and knows how to hold down the fort. BIG UPS for the stellar optimum “Customized” customer service to him and the whole team for their patience and people skills.
Nadja B | First ImpressionsVERY!!!! VERY!!!! PLEASE WITH THE SERVICE!!!
ARMILLIA L | First ImpressionsAll the staff was very helpful. A Great Team! Omar was great help when moving my stuff out of storage.
raziah m | Overall ExperienceExcellent service from helpful and kind employees. Very satisfied and happy to have had such a stress free experience.
kathleen m | Overall ExperienceI use this facility for truck rentals and storage. The staff at this location is very professional . They are eager to assist with any questions . I highly recommend this rental location.
Brendon B | Overall ExperienceI had a problem with my reservation, and the Manager went above and beyond to help me. He wasn’t even in the store at the time. But he turned my bad day from turning worst. Thank you very much
Raziah M | First ImpressionsMr. Omar was very professional and very well manner, you can not ask for a better person very very sweet person.
Renee G | First ImpressionsEvery employee of this facility was so kind, courteous and helpful Thank you all so much Jim Dodge
James D | Overall ExperienceMr. Omar was always nice and helpful from the day I started until the day I ended. All other staff were also helpful, whenever I required assistance.
Corrin W | Overall ExperienceI had a very good experience with your service
Ran R | Overall ExperienceManager Omar helped me and made the visit pleasant.
Rahjana W | ReservationWell I just want to say thank u to Omar the manager. He turned a bad situation in to a blessing.
Kim C | ReservationStaff was very professional and kind.
Jennifer H | ReservationThe storage was too expensive....
Nykya H | Overall ExperienceI spoke to a guy named Omar and he got an attitude, even stopped listening to me on the phone when So was trying to explain to him my issue. I heard him talking to someone else while I was still talki
Brenda A | Overall ExperienceOmar is fantastic! He has great customer service and very professional.
Emmanuel M | Overall Experience